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BusinessDay 21 Aug 2018

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Tuesday <strong>21</strong> <strong>Aug</strong>ust <strong>2018</strong><br />

C002D5556<br />

BUSINESS DAY<br />

25<br />

In association with<br />

RoI in prime office space under pressure<br />

as market continues to struggle<br />

…rich development pipeline means investors in for stiff competition<br />

CHUKA UROKO<br />

For investors in prime<br />

office market in the<br />

main cities of Nigeria<br />

notably Lagos, Abuja<br />

and Port Harcourt,<br />

improvement in macro-economic<br />

environment means<br />

little or nothing as the market’s<br />

continued struggle piles downward<br />

pressure on the return on<br />

their investment (RoI).<br />

Whereas increased supply<br />

from project completions and<br />

the rise and rise of co-working<br />

space is exerting a pull on demand<br />

in the Lagos market, security<br />

risks and environmental<br />

hazards in Port Harcourt sent<br />

office rents to their lowest in<br />

over five years.<br />

Grade-A office vacancies<br />

remain high and it appears<br />

the economy would need to<br />

strengthen much more to reverse<br />

this trend. The wait for the<br />

global brands looking to open<br />

up shop in Grade-A signature<br />

addresses worthy of their presence<br />

may be taking too long.<br />

As at the first half of this year<br />

(H1 <strong>2018</strong>), there was an average<br />

of 28 percent decline in office<br />

rents per square metres across<br />

the major cities. In the Central<br />

Business District (CBD) of Abuja,<br />

rents dropped 30 percent to<br />

N40/$0.11 per square metre per<br />

month down from N57/$0.16<br />

per square metre per month.<br />

On Olu Obasanjo Way in<br />

Port Harcourt, rents declined<br />

from N16/$0.04 per square<br />

metre per month in 2017 to<br />

N12.5/$0.03 per square metre<br />

per month in H1 <strong>2018</strong>, representing<br />

-23 percent drop.<br />

This is slightly better than the<br />

situation in Ikoyi, Lagos, where<br />

rents dropped -33 percent to<br />

N207/$0.57 per square metre<br />

in H1 <strong>2018</strong>, down from<br />

N309/$0.85 per square metre<br />

per month in 2017.<br />

The implication of this is that<br />

investors will be under pressure<br />

from their financiers who are<br />

no Father Christmas and so,<br />

would get their agreed repayment<br />

sum plus the interest in<br />

spite of the market situation.<br />

Those who are not exposed to<br />

bank credit may decide to stick<br />

to old rents, leading to high<br />

vacancy factor which, in turn,<br />

leads to depreciation and high<br />

maintenance cost.<br />

But, on the other hand,<br />

demand for grade B and smaller<br />

office space remained stable<br />

when compared with last year<br />

and, according to a new report<br />

by Northcourt Real Estate, coworking<br />

spaces continue to<br />

grow in popularity with a few<br />

service providers opening more<br />

locations.<br />

The report hopes that with<br />

increased flexibility in pricing<br />

and terms, a renewed focus on<br />

volume, partnerships and programmes<br />

will drive profitability.<br />

“The development pipeline<br />

remains rich and is much more<br />

active in comparison to H1<br />

2017. With over 100,000 square<br />

metres of office currently available<br />

for lease on the market,<br />

completions scheduled for<br />

<strong>2018</strong> already have significant<br />

competition for the few multinationals<br />

and big brands that<br />

can afford grade-A space, not<br />

accounting for the brands that<br />

are willing to settle for the more<br />

flexible and affordable co-work<br />

option”, said Tayo Odunsi,<br />

Northcourt’s CEO.<br />

The retail market also continued<br />

to struggle with shrinking<br />

middle class and dwindling<br />

purchasing power of the<br />

customer. It however, differs<br />

from the office market because<br />

stable exchange rate regime<br />

makes planning around operational<br />

costs and profit projections<br />

much more feasible<br />

for retailers. Local investors,<br />

emboldened to make further<br />

investments, softly opened the<br />

Next Mall in Port Harcourt and<br />

The Atlantic in Lagos and the<br />

Novare Central Mall in Abuja.<br />

Unlike the office market<br />

again, vacancy rates reduced<br />

largely across the Grade-A<br />

malls. For instance, The Palms<br />

and Ikeja City Mall had the<br />

lowest vacancies at 0 percent<br />

and 2 percent respectively.<br />

Novare Mall came in at 28 percent,<br />

down from 47 percent at<br />

the end of 2017. Artee’s Port<br />

Harcourt Mall, Big Treat and<br />

Genesis Centre had 8 percent,<br />

15 percent and 25 percent respectively.<br />

But whereas Ceddi Plaza<br />

and Gateway Mall in Abuja<br />

recorded <strong>21</strong> percent and 38<br />

percent respectively, Abuja’s<br />

largest mall – Jabi Lake<br />

(20,000square metres) recorded<br />

the highest vacancy rate in city<br />

at 40 percent and this was due<br />

to a number of stores that closed<br />

down in Q1 <strong>2018</strong> coupled with<br />

high rentals.<br />

These high vacancy rates<br />

find explanation in some international<br />

investors finding<br />

business conditions in Nigeria<br />

less favorable and are instead<br />

pursuing retail interests in<br />

Eastern Europe and Eastern<br />

Africa, local HNI’s (High Networth<br />

Individuals) who are<br />

not disturbed by currency risks<br />

amongst others, are moving<br />

into the retail space to make<br />

large-scale investments.<br />

“Outside purpose-built and<br />

A-grade malls, high street retail<br />

within central locations continue<br />

to experience high demand.<br />

Larger malls, though more appealing<br />

to international retailers<br />

due to better infrastructure, are<br />

less attractive to local brands<br />

due to higher rents and service<br />

charge costs, Odunsi noted.<br />

“Events, entertainment<br />

and leisure features continue<br />

to be a traffic pull for large<br />

malls with car park payments<br />

remaining a key income<br />

stream and a counter-weight<br />

to the pain of declined rents<br />

in major malls,” he added.<br />

Data from the Nigeria Bureau<br />

of Statistics (NBS) shows<br />

that payment channel transactions<br />

reached an all-time<br />

high of ₦86.1 trillion in 2017,<br />

representing a 32 percent<br />

increase from ₦65.1trillion<br />

recorded in 2016. Within this<br />

period too, online transactions<br />

came up thick, rising by 39.5<br />

percent from ₦132 billion in<br />

2016 to ₦185 billion a year later.<br />

“As such, it was only reasonable<br />

that online retailer,<br />

Konga, join forces with Yudala,<br />

an e-commerce company to<br />

become one of the largest online<br />

and ecommerce firms in<br />

Africa”, Odunsi said, pointing<br />

out however, that Jumia, a<br />

prominent player in Nigeria’s<br />

online retail space saw its adjusted<br />

loss before interest, tax,<br />

depreciation and amortisation<br />

widen to €80.7 million in the<br />

first nine months of 2017 even<br />

though revenues moved up to<br />

€57.3 million.<br />

Infrastructure<br />

Maintenance<br />

With<br />

Tunde Obileye<br />

Importance of key performance indicators in FM<br />

The role of a facilities<br />

manager in determining<br />

a facility’s performance<br />

is dependent on a holistic key<br />

performance indicator (KPI)<br />

approach and this is important<br />

for performance assessment.<br />

There are many KPIs that can be<br />

applied. However, the selected<br />

ones must be fit for purpose and<br />

must be calculated, analyzed and<br />

evaluated to allow for the future<br />

state of the facility to be acceptable<br />

to all stakeholders.<br />

A useful maintenance KPI<br />

drives reliability growth whilst<br />

guiding the choices for improving<br />

maintenance effectiveness<br />

and efficiency. The application<br />

of these KPIs allows the facilities<br />

manager to identify issues<br />

and helps in selecting the right<br />

strategy to support or correct the<br />

activities producing the results.<br />

Maintenance KPIs are of two<br />

types – those that improve maintenance<br />

impact on business<br />

performance and those that drive<br />

reliability. The KPIs assist the<br />

facilities manager to understand<br />

what maintenance is doing, what<br />

it is achieving and what more they<br />

can do to improve operational<br />

performance.<br />

Efficient maintenance is<br />

doing maintenance right so that<br />

higher equipment reliability<br />

and operational risk reductions<br />

are achieved with minimum<br />

resources and time. It is important<br />

that when a variety of maintenance<br />

KPIs is selected, they<br />

improve equipment reliability<br />

and maintenance performance<br />

and not simply indicate that<br />

problems exist.<br />

The facilities manager’s maintenance<br />

plan needs to support<br />

the business objectives and operating<br />

strategy. The best way<br />

to demonstrate this is to have<br />

a maintenance performance<br />

linked to the reasons for the<br />

company’s business. To develop<br />

maintenance KPIs require the<br />

creation of a KPI pathway from<br />

top to bottom which connects<br />

the operational activities with<br />

corporate goals.<br />

This clear connection enables<br />

everyone to see the benefits these<br />

maintenance activities bring to<br />

the built environment. In applying<br />

these KPIs, a facilities manager<br />

is able to identify opportunities<br />

as well as errors. As a result, the<br />

facilities manager in conjunction<br />

with senior management can<br />

correct problems expediently and<br />

take advantage of the opportunities<br />

to reduce cost.<br />

Some FM related<br />

KPIs to consider are:<br />

1)Preventive Maintenance Programme<br />

Compliance: This KPI<br />

gives a clear understanding of<br />

how much time is spent on completing<br />

preventive maintenance<br />

activities rather than constantly<br />

fire-fighting issues. It allows the<br />

facilities manager to recalibrate<br />

the work to become less reactive.<br />

A disciplined PM programme<br />

managed by a competent maintenance<br />

team will produce results<br />

and success may be measured<br />

by a 99 percent PM activities<br />

completed on time. This may be<br />

measured on a monthly basis to<br />

make changes in real time and<br />

reduced cost.<br />

2)Average Time To Complete<br />

Work Order: This helps the facilities<br />

manager to understand<br />

where gaps exist in the processes<br />

if a work order takes more than<br />

reasonable time to complete. For<br />

instance, a job of few hours takes<br />

two days to complete.<br />

It may also be used to determine<br />

skill gap within the maintenance<br />

team if a plumbing issue<br />

takes much longer to fix whilst<br />

an electrical issue is fixed on time.<br />

This KPI may indicate where work<br />

orders are held up in a process.<br />

Improvement can, therefore, be<br />

made.<br />

3)Total Number Of Work<br />

Orders: Tracking the number of<br />

completed work orders in a given<br />

period will assist in determining<br />

the maintenance team’s workload<br />

and overall productivity. It<br />

can also assist in justifying budget<br />

requests where there’s a need to<br />

increase staff strength as a result<br />

of increase in work orders.<br />

KPIs can answer numerous<br />

questions which, in turn, will<br />

make a facilities manager to<br />

continually improve and create<br />

business value. Finally, a facilities<br />

manager can help make facilities<br />

management a key partner in<br />

achieving organizational goals by<br />

knowing which KPIs to consider<br />

and how to relate them to overall<br />

business goals.

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