GOASIAPLUS September 2018
Our September is out with AirAsia's Commercial Director, Spencer Lee, illustrated as his favourite superhero. In conjuction with Malaysia Day, we focus on one of the diverse cultural celebrations in Sarawak; the Kaul festival. See our travel take on Yogyakarta in Indonesia and unraveling the amazing Jalan Tan Hiok Nee in Johor Bahru.
Our September is out with AirAsia's Commercial Director, Spencer Lee, illustrated as his favourite superhero. In conjuction with Malaysia Day, we focus on one of the diverse cultural celebrations in Sarawak; the Kaul festival. See our travel take on Yogyakarta in Indonesia and unraveling the amazing Jalan Tan Hiok Nee in Johor Bahru.
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INSIGHT<br />
As we settled down–from the airport to the hotel–we<br />
experienced great food and hospitality. We were the<br />
first (airline) to arrive after the war. I will always<br />
have Colombo in my heart,” Spencer said.<br />
With a dream to return to European destinations<br />
one day, Spencer and his team are focusing on<br />
developing more services and products for this<br />
region for now.<br />
Their latest routes are to Nha Trang and Phu<br />
Quoc in Vietnam, Sihanoukville in Cambodia and the<br />
launch of Silangit (Lake Toba) in Indonesia.<br />
THE DREAM TEAM<br />
“We can look at Asean as our playground as we<br />
connect dots to improve air connectivity. AirAsia<br />
has huge presence in China, India, New Zealand and<br />
even Honolulu in the US. Once we have expanded<br />
our market, we will help people (businesses) to grow.<br />
And tourism is a big economy all around the world.<br />
“Because of these connections one can have<br />
breakfast in Kuala Lumpur, a meeting in Singapore,<br />
dinner in Thailand and back to Kuala Lumpur in just<br />
a day!” he boasts.<br />
To have a dream team to work with, from bosses<br />
to staff, does not come about without challenges.<br />
While the company environment and culture are<br />
conducive for doing their work, developing the right<br />
people to handle the jobs is a test. “You can have<br />
the best technology but you need the people to make<br />
it work.”<br />
On that note, he is quick to attribute some<br />
successful products and services to suggestions by<br />
staff and crew. And that the management is open<br />
to receiving feedback and suggestions from lower<br />
ranking staff.<br />
“Our cabin crew are our best brand ambassadors.<br />
They give us insight to what product to offer next<br />
with feedback from passengers.”<br />
He acknowledges and appreciates the Allstar staff<br />
who started working for AirAsia when they were very<br />
young. Their culture is based strongly on a high sense<br />
of belonging and ownership for the company and<br />
being a part of its journey.<br />
As a result of this, the company is able to<br />
progress to the next phase of growing the digital<br />
technology of the company focusing on data<br />
analytics, financial services, technology and<br />
digital content.<br />
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