Inspire Issue 3

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MONEY A helping hand with money and debts We all have to deal with money issues at some point in our lives. Did you know that our One Money team are trained debt and money advisers who can help? We asked Rebecca from the One Money team to tell us more. What can the One Money team help with? “We can give advice on debts, benefits and budgeting. Our advisers talk tenants through a range of debt solutions to find the best one to suit their personal situation. We advise on the benefits clients may be entitled to, can help them apply for benefits and with appeals if they are refused. We also help with budgeting; so will look at what money is coming in and going out and the best way to manage it.” Is an appointment needed? “We advise people to call the office and make an appointment. This way we can give a suitable appointment to deal with their query thoroughly. We will always try to offer a tenant an appointment at a venue closest to them.” What information do you ask for? “We only ask for information related to the enquiry. This is usually your name, address, date of birth, contact details, income and outgoings, and any disabilities or health conditions. Sometimes we will need to complete an income and outgoings form; especially when dealing with debts.” Do you share this information with anyone? “All client information is kept private and confidential. We will only ever share personal information with agencies that the client has agreed to, and we will always ask before doing so. These agencies will be relevant to the client’s situation and we would not share details with anyone else.” What are the most common queries? “We have a lot of questions about benefit claims and problems, rent arrears and Council Tax arrears, and all kinds of debt problems. We can help with all of these as well as energy and money saving tips.” How can tenants contact the team? “You can contact the team by ringing our contact centre and asking to speak to a member of the One Money team. If they are not put through first time, we will be notified and will call back as soon as possible. The team have an email address, onemoney@onemanchester.co.uk and also run drop-in sessions.” 16 @onemcr
MONEY don’t get stung by benefit changes Can you recommend any websites for money and debt advice? “Yes, visit the One Money section on our website: www.onemanchester.co.uk/supportopportunities/money-benefits-advice Here you can find plenty of useful tips and information. There are also links to other websites for more information and advice.” Universal Credit Full Service has rolled out across Manchester. If you have a change in circumstance and receive a benefit that Universal Credit is replacing, you will probably have to make a claim for Universal Credit online. There are lots of places you can use a computer or get help to make your online claim, such as your local Jobcentre, library or community outreach venue. Our website shows you where you can go. Search for ‘Universal Credit how to apply’, then expand the page to see a map showing the places that you can use a computer for free. There is also lots of extra information about Universal Credit on our website. Council Tax Support Please remember, Council Tax Support is not included in Universal Credit. You will need to apply for this separately with Manchester City Council. Appointments & drop-ins * Anson Community Grocer 38 Meldon Road, Rusholme, M13 0TR Monday, 9:30am-12.30pm Gorton Library Garratt Way, Gorton, M18 8HE Monday, 10am-1pm & 2pm-4pm Newbank & Coverdale Community Grocer Cornbrook House, 217 Stockport Road, Ardwick, M12 4DY Thursday, 9.30am–12.30pm The Wells Centre 101 North Road, Clayton, M11 4NE Tuesday, 10am-12.30pm Gorton Community Grocer Gorton Community Centre, 543 Abbey Hey Lane, Gorton, M18 8PF Friday, 9.30am–12pm Aquarius Centre (appointment only) 21 Eden Close, Hulme, M15 6AX Monday to Friday, 10.30am-2.30pm How to make a claim When you make your claim for Universal Credit, you will need your rent charge and your landlord’s details. Any One Manchester tenants can confirm these details by contacting the Income team. After making your claim, it’s important to let us know so we can update your account and discuss arrangements for any relevant support. The One Money and Income teams can offer appointments at lots of locations across the city. Call 0330 355 1002 or email: Income team (rent enquiries): incometeam@onemanchester.co.uk One Money team (money, debt and benefits advice): onemoney@onemanchester.co.uk *Subject to change 0330 355 1002 17 7
Page 1 and 2: homes health community support ISSU
Page 3 and 4: CONTENTS Green-fingered neighbours
Page 5 and 6: Aquarius Centre re-opens its doors
Page 7 and 8: A day in the life of… A DAY IN TH
Page 9 and 10: COMMUNITY Kids just want to have fu
Page 11 and 12: COMMUNITY last 12 months, we have m
Page 13 and 14: Can you hear me from up here? SPOTL
Page 15: Are you a parent or carer of childr
Page 19 and 20: Make a payment To make a payment, s
Page 21 and 22: ADVICE Think before you FLUsh! If w
Page 23 and 24: Another year of supporting small bu

Inspire Issue 3

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