November 2018

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Field Techs SUPPORT IN THE FIELD: WORKING WITH THE CONTRACTOR Sika’s roofing brands work with Sika-trained contractors across each job, who benefit from site monitoring service across the project lifecycle. Supporting contractors throughout every stage of the installation is a role that falls to the Field Technician, so Total Contractor caught up with Field Technicians Craig Smith and Steve Jasper to find out more about their day-today job, and how they work with contractors to ensure a trouble-free installation. we’re needed, whatever the task, we’re there to help, “Wherever provide advice, work with the contractor to develop a solution or just listen,” explaind Craig. “We work for the system provider Sika – but we’re really an extra member of the contractor’s team. And, because many Sika Field Technicians have worked as contractors themselves or with them extensively, we can really empathise and relate to the challenges of working on site.” Craig worked in roofing contracting for 16 years before taking on his current role as a Field Technician, so he’s had all kinds of site-based roles, including labourer, installer, Foreman and Contracts Manager. “Part of what we bring to site is an understanding of the challenges of working on roofing projects and ideas on how to overcome all kinds of installation issues; from tricky detailing to extreme weather conditions. We know a lot of the contractors personally and we talk their language, often working collaboratively with the installation team to pool our experience and come up with a workable solution for the technical demands of the project. Steve Jasper, agrees: “I started working on site in 1984 and I’ve been with Sika’s roofing team for 13 years, so I understand both the obstacles installers face on site and the solutions in our product portfolio to meet their needs.” “It’s very much a collaboration between the Field Technician and the site team,” Craig continued, “because, ultimately, we all want a professional job that passes the final inspection with no snagging and offers the end user a robust roof with an extended service life. Lots of Sika Liquid Plastics’ refurbishment jobs involve heritage buildings or challenges with plant on the roof, where our troubleshooting input is really valuable to the contractor. There’s often more than one possible approach and part of our job is to make sure we select the best option for the specific job in question. “Sika’s Field Technicians even have an online closed user group,” added Steve, “where we can ask each other technical questions and use the power of the Sika-hive mind to help contractors out on site.” Planning & troubleshooting As providing the client with the safest, most robust specification advice is a full-team responsibility across all of Sika’s roofing brands, Craig and Steve often accompany the Area Technical Manager on site visits to carry out initial site audits or condition surveys, which inform the technical specification process. Left: Craig Smith – below: Steve Jasper; both are Field Technicians for Sika. Craig continued: “We get involved with the contractor right from the planning stage. We can help ensure that they have good methods of working, sort out training for any of the team that needs it and help them schedule the job. “One of the constant challenges for any roofing contractor is the weather, so simply by sharing our experience, helping them plan out how much wet weather work is involved and using that knowledge to help them schedule, we can add value and help the contractor avoid delays. “In the winter months, even simple advice like covering the roof to avoid any frost can help the contractor save time, and that’s what we’re all about; helping the contractor do a great job so that they can complete within programme and move on to the next project.” Training & support It’s a role that involves a meticulous approach to planning the diary while maintaining the flexibility to respond quickly to contractor requirements. “I’m usually on the road early,” Steve continued, “and can often do three or four appointments during the course of a day depending on the distance between sites. My week varies 58 TC NOVEMBER <strong>2018</strong>
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November 2018

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