Low Res MH Quality Account 2018 FINAL

14 Monash Health
Cultural and Linguistic Diversity (CALD)
We will describe the
demographic profile of our
workforce at every level
across the organisation.
We will use this data to
understand the cultural
diversity profile of our
workforce.
• We will nominate a CALD Project
Worker, who will establish
a CALD Advisory Group to
represent clinical and non-clinical
professional groups. We will address
individual and structural issues
impacting recruitment, retention
and career development for our
CALD employees.
• We will ensure our Patient
Experience Survey includes
effective, accessible mechanisms
for our CALD patients to
provide feedback.
Disability
We will increase our
employees’ knowledge
and skills with respect to
working with people with
physical, cognitive, social
and sensory disabilities
by appointing a Disability
Liaison Officer.
• We will survey patients, visitors
and employees with disabilities
to ensure barriers to access, care
and employment are identified
and addressed.
• We will develop and include coding
for people with intellectual disability
and/ or cognitive impairment.
This will enable tracking of patient
journeys, patient experience, health
outcomes and service usage by
people with a disability.
“ Improving systems, supports and
access for all people, regardless of
how they think, speak or move will
create better outcomes for all of
our patients, visitors and staff.”
Bronwyn Harding
Lead of Disability subcommittee
Manager Disability Services Programs