Low Res MH Quality Account 2018 FINAL

06 Monash Health
A message
from our Chair
and Chief Executive
The pursuit of excellence
is at the heart of Monash
Health, and something we
each aspire to do every day.
This applies to both the
clinical care we provide and
the overall experience we
give them.
We are committed to delivering worldclass
healthcare and ensuring kindness
remains a priority. We are pleased
with the improvements in patient
experience shown in our most recent
survey results and we have strategies
for further gains.
This 2017-18 Monash Health Quality
Account tracks our results against
indicators and standards introduced by
the Victorian Government.
To provide the best treatment and care
to our community we must involve
consumers and carers at all levels of
our operations. We have incorporated
consumer participation as a key
component of our work improvement.
Our Transforming Care Program has
made significant progress this year
and we continue to work to ensure our
systems and our people are aligned so
as to deliver excellence in patient care.
In 2017, Monash Health successfully
achieved accreditation against the
National Safety and Quality Health
Service Standards. Surveyors
acknowledged our achievements and
continued growth.
The Monash Children’s
Hospital school
celebrated its
one year
anniversary
The Monash Children’s Hospital school
celebrated its one year anniversary,
and highlights our commitment to
our patients and their families. This
initiative helps young patients to
continue their learning and provides
important social benefits.
A further example of our commitment
to education is the Monash Health
Translational Precinct which
strengthens links between education
and training, basic and clinical
research, and patient care.
In the Financial Year (FY) 2017-18,
Monash Health achieved many
Australian and Victorian firsts,
providing the latest equipment,
procedures and services to consumers.
We are now one of only two designated
24-hour endovascular clot retrieval
services in Victoria providing stroke
victims with a better chance of survival
and with less impairment.
The use of a single dose of
intraoperative radiotherapy in breast
cancer treatment instead of a series
of 16 treatments post-operatively,
has significantly improved our
patient experience.
A new generation bone scanner that
measures bone density and quantifies
three dimensional microarchitecture
of bones to assess musculoskeletal
disease is another example of a
breakthrough innovation made
available to consumers this year.
The refinement of Monash
Health’s biggest technology-based
transformation, the Electronic Medical
Record (EMR), has continued, and is
due to ‘go live’ in 2019.
The EMR will help provide clinicians
with access to timely information and
decision support, thereby enabling
safer and more timely care.