Low Res MH Quality Account 2018 FINAL
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28 Monash Health<br />
Improving patient experience<br />
Monash Health is<br />
committed to providing<br />
exceptional patient care<br />
and excellent patient<br />
experience. We listen to<br />
our patients, act on their<br />
feedback and implement<br />
solutions. We understand<br />
that the experience they<br />
perceive has a significant<br />
impact on their health<br />
and wellbeing.<br />
Percentage of Monash Health patients who rated their overall<br />
care as either ‘very good’ or ‘good’ across the past year.<br />
Adult Inpatient Rating of Overall Care (VHES)<br />
100<br />
80<br />
60<br />
40<br />
20<br />
0<br />
88 90 86 85<br />
2017-18<br />
Q1<br />
2017-18<br />
Q2<br />
2017-18<br />
Q3<br />
2017-18<br />
Q4<br />
TARGET<br />
95%<br />
The Victorian Healthcare Experience<br />
Survey (VHES) provides us on a<br />
quarterly basis with feedback from<br />
people who have recently attended<br />
our health service.<br />
Adult Emergency Rating of Overall Care (VHES)<br />
100<br />
80<br />
60 69<br />
75 73 73<br />
40<br />
20<br />
TARGET<br />
95%<br />
0<br />
2017-18<br />
Q1<br />
2017-18<br />
Q2<br />
2017-18<br />
Q3<br />
2017-18<br />
Q4<br />
Paediatric Inpatient Rating of Overall Care (VHES)<br />
100<br />
80 93 91 89<br />
60<br />
40<br />
20<br />
94<br />
TARGET<br />
95%<br />
0<br />
2017-18<br />
Q1<br />
2017-18<br />
Q2<br />
2017-18<br />
Q3<br />
2017-18<br />
Q4<br />
Paediatric Emergency Rating of Overall Care (VHES)<br />
100<br />
80<br />
83<br />
60 75<br />
79 81<br />
TARGET<br />
95%<br />
40<br />
20<br />
0<br />
2017-18<br />
Q1<br />
2017-18<br />
Q2<br />
2017-18<br />
Q3<br />
2017-18<br />
Q4
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