Low Res MH Quality Account 2018 FINAL

38 Monash Health
Monash Care goals
Promote health and
wellbeing
• Promote healthy lifestyle
choices.
• Provide opportunities for
growth and development.
• Enable teamwork and
camaraderie.
• Enable meaningful work and
participation in organisational
decisions.
• Promote fairness and equity
in resource allocation,
recognition and rewards.
Protect health
and wellbeing
• Identify stressors in work
systems and processes that
decrease wellbeing and
reduce joy in work.
• Reduce the impact of these
stressors by redesigning
systems, processes and roles
and ensuring physical and
psychological safety.
Prevent injury and illness
• Raise awareness about
individual risks to health and
wellbeing.
• Make it easy to seek help.
• Ensure early identification
and support for the at-risk
employee.
Accreditation
Monash Health successfully passed
accreditation following a week in
August/September 2017 in which 21
surveyors visited many of our clinical
areas, reviewing documentation and
talking with staff and patients.
We are now preparing for the second edition of the
National Quality & Safety Health Service Standards being
implemented in January 2019. Monash will be assessed
against these new standards at our next survey in 2020.
There are 52 new actions. These relate to the specific
health needs of Aboriginal and Torres Strait Islanders;
ensuring a safe environment for staff and patients;
comprehensive care planning; end of life care planning;
preventing and managing delirium; and managing
patients’ nutrition and hydration needs.
Responding to
adverse events
We continue to improve our serious
incident and complaint review process.
Consumers participate and over the past
12 -18 months, we have almost always
involved input from an external expert.
These experts are generally senior
experienced doctors who can discuss
practice with clinicians and offer insights
into better ways of doing things.
Support staff who are
injured or unwell
• Identify and support people
with illness or injury including
their return to work process.
• Monash Care commitment.
Monash Care initially supported
Monash Health doctors but was
extended this year to support our
whole workforce.
A focus over the past 12 months has been in improving
data availability for the clinical managers in the form of
electronic dashboards and benchmarking, i.e. comparing
our performance with ‘like’ services. We are continuing
to improve our access to and reporting of clinical registry
data. Registries are disease, procedure or area-specific
databases with patient outcomes able to be compared
with other services and against best practice standards.
By monitoring trends over time, they can help us assess
the quality of care we provide and to be proactive in
improving our performance as we relentlessly pursue
excellence in outcomes for our patients.