Maintworld 1/2019

PARTNER ARTICLE
personnel were constantly trying to
tackle multiple service calls per day,
where priorities seemed to change instantaneously;
definitely mired in the
typical reactive break/fix mode. As your
company grew in size, it also extended
geographically, putting even more pressure
on getting the right skilled people to
the right location at the right time with
the right knowledge. Luckily, you and
your company’s management recognized
the need for improvement.
Fault Detection and
Diagnostics
With ICONICS’ FDDWorX fault detection
and diagnostics software, your company
was able to shift its maintenance
philosophy from the break/fix model
to a predictive maintenance one. The
software utilizes user-customizable
fault rules to help anticipate faults and
failures. It weighs the probability of
equipment failure and can then advise
personnel of immediate preventative actions.
Since installation, your company
has been able to leverage hundreds of
fault rules for facility-based and operations
equipment (helping to capture and
capitalize on expert/institutional knowledge),
minimized equipment downtime
with actionable alarms, monitored fault
states with enhanced analytics, and optimized
the overall efficiency of facility
operations.
Connected Field Service
So your company was able to move from
reactionary to proactive maintenance.
Still, with its expansion to multiple territories,
your company determined it
ICONICS CONTINUES TO
PIONEER NEW TECHNOLOGIES
FOR THE BENEFIT OF
MAINTENANCE APPLICATIONS.
needed a way to ensure that the right
skilled technician could be quickly
identified, notified, and sent to the location
requiring maintenance. ICONICS
developed its new connected field service
solution, CFSWorX, to streamline
the efficiency of field service personnel
through intelligent scheduling and guaranteed
notifications. The notifications
can be triggered by any events, such as
alarms and faults.
A customizable, weighted scoring
system is used to factor in each worker’s
schedule, availability, location and skill
level. It then delivers a notification to
the selected field service worker’s mobile
device for immediate action. A specialized
algorithm now helps your company
determine the best available technician
to send between its multiple geographically
dispersed locations.
Internet of Things Integration
Your company realized that it could attain
multiple benefits from connecting
its operations to the Industrial Internet
of Things, including ensuring IT equipment
resiliency and scalability, futureproofing
existing IT equipment, and
assuring global access to accumulated
data. As the person responsible for your
company’s maintenance operations,
you knew your existing fault detection/
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