Debtfree Magazine March 2019

debtfreemagazine

The March 2019 issue of Debtfree Magazine. Learn to say no to family and friends, learn from loadshedding and learn how to go about cancelling debit orders. News, reviews, tips and more.

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE

JUST SAY

NO

March 2019

www.debtfreedigi.co.za


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It is around March when you

realize that time flies. Once again

the year has slipped from the

fresh excitement (and financial

strain) of January, through the

disappearing month of February

into hard core 2019. You just

blink, and a quarter of the year

has disappeared.

February and March are traditionally

big months for debt review, as

consumers who have been pulling

their hair out trying to make ends

meet, finally get up the courage to

enter debt review. This means that

these are some of the busiest months

for debt counselling firms. Soon

April hits with its customary drop

off of clients who either panic due

to having entered debt review and

worrying that their credit providers

are complaining about getting

money or those who simply throw

away their progress for a few days

holiday (watch out for that).

Thousands of clients however, will

power through and continue their

journey to financial freedom.

In this issue, we look at one reason

why many people find themselves in

financial difficulty; lending money

on behalf of family and friends.

Many people have found themselves

requiring debt review because of

loans made to others. Even those

already in debt review get asked to

help out financially even though they

themselves are already battling. We

take a look at why it is hard to say

no to those close to you and how

you can learn to do so.

We have lots of tips, news, reviews

of recent legal cases and advice

in this issue too. Be sure to check

out the announcements pages and

service directory if you need some

help with anything to do with debt

review. We also look at the recent

uptick in load shedding, and what

we can draw from that as well as

get some good advice in our Debt

Review School pages.

Three months can disappear in a

flash. Don’t let the weeks ahead

slip by in a blur, be sure to make

the most of the days ahead. Enjoy

the public holidays and time spent

with your family and friends, soak it

up, let it refresh you. Enjoy the last


days of summer and look forward

to the rain ahead that will hopefully

full up the dams. Try to enjoy the

load shedding as it gives you the

opportunity to actually talk to the

people around you. Take a moment

to smell the roses on your journey to

becoming debt free.

FROM

THE

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D

IT

O

R


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LEARN TO SAY NO

C

THEY TOOK

MY MONEY

2019

DEBT REVIEW

AWARDS

O

NTENTS

WHAT WE

LEARN FROM

LOADSHEDDING

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable

and verifies as much information as possible.

However, reporting inaccuracies can occur,

consequently readers using this information do

so at their own risk. Debtfree Magazine makes

content available with the understanding that

the publisher is not rendering legal services or

financial advice. Although persons and companies

mentioned herein are believed to be reputable,

neither Debtfree Magazine nor any of its

employees, sales executives or contributors accept

any responsibility whatsoever for their activities.

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us by advertisers which does not necessarily reflect

the views and opinions of the Debtfree Magazine

team. No person, organization or party can copy

or re-produce the content on this site and/or

magazine or any part of this publication without

a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree

Magazine, authors and contributors reserve their

rights with regards to copyright of their work.


Don’t let debt be your legacy.

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But if you call us today we can help you. We have already helped 50 000 South Africans just like you.

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DebtBusters employs NCR registered debt counsellors | www.debtbusters.co.za


DEBT REVIEW

SCHOOL

In larger debt counselling firms

you may end up dealing with

different members of the same

team. Feel free to ask if the

person you are talking to is a

NCR registered Debt Counsellor or

their administrative

assistant.


LEARN

NO

TO SAY


LEARN TO

SAY NO!

Most people don’t enjoy confrontation. This is the main reason

saying no to our family and friends is so difficult! When the people

closest to us ask for financial help, it can be very hard to turn them

down, even if our financial situation is not great. Many people find

themselves accepting debts they can’t really afford on behalf of their

partner, friends or family members.

One of the common outcomes of taking on other peoples’ debt, is when

they don’t stick to their side of the deal and repaying you. For a month or

two they stick to the arrangement, and pay what they have promised, but

soon they start to come up with excuses not to carry their weight. This can

leave you out of pocket, having to pay a credit provider for a debt that was

not even yours to begin with.

If your financial situation was tight before taking on this extra debt or,

perhaps, if your income decreases, this could result in missing a debt

repayments and eventually receiving a summons. This damages our credit

rating and can threaten our assets and income.


Business photo created by pressfoto - www.freepik.com


LEARN TO SAY NO!

PUT IT DOWN

IN WRITING

Many such arrangements are made informally with no actual

consideration to what will happen if your family or friends can’t

pay you back.

Many people are too shy to ask their friends to give them a thorough

breakdown of how they are currently using their finances each month to

see if they have enough money left at the end of the month to pay you back.

If your friend is asking you to get a loan so they can start their new business

then you may be too shy to ask to see (in writing) exactly how your friend

is going to get the business up and running. Where will their stock come

from, how much will they buy, where will it be stored, do they have buyers

waiting, do they have a realistic plan or is it a pipe dream?

If someone wants you to take on huge liability on their behalf, then they

must be prepared to bare their soul and show you exactly what is going on.


LEARN TO SAY NO!

LEARN TO

SAY NO!

If you cannot realistically and safely take on debt, or if you feel that

it is likely you will never get the money back, then you have a tough

choice to make.

First, consider if you can afford to simply give them the money and never

get it back. If so, then go ahead and hope for the best. If not, then you must

say: “no”. If a bank, which makes money out of offering loans to people,

is too scared to give your family member or friend a loan, it is likely they

don’t think they will ever get that money back.

Secondly, be aware that helping them out in the short term, may not actually

be best for that person. Your friend may get money from you to start their

new business that they cannot realistically run and cause huge problems for

themselves and their clients. You may actually make their situation worse

and not better and could ruin your relationship in the process.


LEARN TO SAY NO!

SAYING NO

TO FRIENDS

If asked by a friend to get a loan on their behalf, then you must get

all the facts. Can they show you that they have applied for loans

with various credit providers?

There are approximately 6000 credit providers in SA. How many have they

actually gone to? Only one or two? These firms are in the business of giving

loans, you are not. Make sure they have spoken to lots of different credit

providers before they came running to you.

Sit with them and discuss if they have sold any available assets they have to

get the money they need. Maybe you can rather buy something from them

to help get in some of the money, instead of taking a loan (and maybe they

can buy it back from you one day). They may have a cell phone or TV set

that you can take off their hands for some quick money, then get the rest (a

smaller amount) from a credit provider.

If you do decide to help them (and are prepared to lose your friendship

trying to get the money back) then make sure to put the arrangement down

in writing, this way there is no confusion about the repayments.


LEARN TO SAY NO!

SAYING NO

TO FAMILY

There can be a lot of family pressure for someone who is employed

to help others get funds in an emergency. It could be the death of

another family member, or a sudden medical emergency. All eyes

may turn to you and you may feel pressured to act as an ATM.

In situations like this, there is often a false sense of urgency. Many hospitals

will allow people to pay a small up front amount and the balance later. Do

you need to provide the full amount?

You could simply be the easiest way for family members to get money, but

not the only way. After all, there are thousands of credit providers out there

looking for clients. In most families, there are several family members who

could contribute a small amount towards a bigger total. Sure, they may

have to sell off an asset or two to get the money, but do not feel pressurised

to take on the whole obligation, when others can actually help.


KIM

ARMFIELD

AND ASSOCIATES

DEBT REVIEW | CREDIT LAW | LITIGATION

CONTRACTS | FAMILY LAW | WILLS & ESTATES

Tel: 021 949 1758 | 084 702 3760

info@legalwc.co.za | www.capeattorney.co.za

Abstract vector created by freepik - www.freepik.com


LEARN TO SAY NO!

SAYING NO

MIGHT BE BEST

It is hard to say no to those closest to us. It can be difficult to ask

your friends and family members to open up about their finances, if

they come to you asking for financial help. But if they want the help,

then it is not unreasonable to do so.

You would be taking on a huge risk and are entitled to all the facts. Just by

doing this you may help the person realize that there are other ways to deal

with their financial needs. If you are willing to take on the risk and assist

those around you, then you should mentally prepare yourself for the event

where they never pay you back, it is very likely this will happen. So, make

sure you can afford it. It is often best to look for alternatives and get others

to all chip in rather than take on all the risk yourself.


Remember that by taking on debt for someone else, you may end up not

being able to repay the debt yourself and losing your assets. This will make

life for your family incredibly difficult. So, before agreeing to do so, be sure

to take a moment to consider all the options. Ask for all the facts, and put

any arrangement you make down in writing to help your friends and family

realize how serious the matter is.

You may also get all the facts and after thinking hard about the situation

you may realize that you have to say no!

NO


THEY TOOK M

BUT I TOLD TH


Y MONEY...

EM NOT TO :(


DEBIT ORDERS & GETTING

YOUR MONEY BACK

When a consumer enters debt review, they normally have many

existing debit orders on their bank account to pay the different credit

providers. They may even owe money to the bank that their salary

gets paid into.

Their Debt Counsellor will quickly make a new, better plan on how they

can realistically pay their credit providers and these figures will normally

be much lower than the existing debit order amount.

The National Credit Act has created Payment Distribution Agents (PDA)

who help consumers to make one simple monthly debt repayment into one

bank account each month (and they do the rest). This helps consumers to

better manage their debt repayments.

One of the very first things that needs to happen when someone starts debt

review (and will now be paying new figures each month) is to cancel these

existing debit orders, and rather organize that a single debt repayment is

made to their PDA.


DEBIT ORDERS & GETTING YOUR MONEY BACK

CANCELLING

DEBIT ORDERS

Cancelling a debit order at any time can be a challenge. It seems

that computers are better at having debit orders loaded than getting

rid of them.

The date that the debit order is cancelled can also be a factor as many debit

orders* sit waiting on a person’s account for money to come in and then

quickly whip that money away. It requires filling in forms and getting them

to the bank on time. It is also important to realize that it takes a number

of days for the banks to process and make the needed changes. It doesn’t

happen instantaneously.

* In this article we have lumped things like Aedo, stop orders, Naedo, the coming

DebiCheck and all other sorts of payment method names together for simplicity but

slightly different rules can apply. We just like to keep it simple and called them debit

orders.


DEBIT ORDERS & GETTING YOUR MONEY BACK

WHY THEY

MAKE YOU JUMP

THROUGH HOOPS


Filling in forms and having all the fact and figures about each of

the debits that you want to cancel might seem painful, and may

even feel like the bank doesn’t want to help, but this is not the case.

The banks want to make sure that you really DO want to cancel that particular

debit order. After all, part of the money taken may cover important things

like insurance.

Imagine if they cancel a debit and the insurance doesn’t get paid and then

something bad happens, and you can’t claim because the payment wasn’t

made. You might try to blame the bank for acting without your instructions.

You may say that you wanted to cancel all your other debit orders but not

that specific one. This is why the banks have detailed forms they want filled

in, and do not want a general one-line email saying: cancel my debit

orders (or cancel my client’s debit orders).

There are legal ramifications, and they want to make sure you know what

you are cancelling.


DEBIT ORDERS & GETTING YOUR MONEY BACK

THEY TAKE THE MONEY

EVEN THOUGH YOU

CANCELLED

It is possible for debit orders to take funds out of your account on the

first month that you enter debt review even though you have asked

your creditors to cancel them.

This could be because you may have asked them to cancel the debit order

after it is already on their system waiting for funds to come in. This can

cause chaos since you are now meant to make your new (smaller) debt

repayment via the PDA. You have to pay through debt review... but now you

might not have enough money to do so. What do you do if this happens?


YOU AND YOUR DEBT

COUNSELLOR CAN

TALK TO THE CREDIT

PROVIDER AND ASK

FOR THE MONEY

BACK

Emails and letters can be sent back

and forth trying to prove what was

said and when. This normally takes

a while and can leave you cashstrapped

while you wait. This is

especially a challenge if you have

already paid via your PDA (as

instructed by the Debt Counsellor)

and then the credit provider goes

and takes their money again. You

may end up with no money for your

monthly groceries.


YOU COULD USE A

BANKING APP

Many of the banks now have Apps

that run on your mobile phone.

These Apps are very sophisticated

and have a lot of different functions

that you don’t get on online banking.

One such common feature is a debit

order reversal. You can even install

this app after a debit order has gone

off and then use it to do a reversal.

There is usually no fee to do this and

the money will instantaneously be

back in your account. This can be

the fastest and most effective

way to deal with naughty debit

orders.

BANK ONLINE

Many banks have a similar function

on their online banking. If you have

internet access you can perhaps

make use of this function. You could

even call the bank and ask them to

talk you through the process while

you are online.


DEBIT ORDERS & GETTING YOUR MONEY BACK

STOP THAT

PAYMENT!

If you want to be extra sure that a debit order will not go off, then

in advance, you can ask your bank to do a “stop payment”. This

sounds similar to a stop order but is basically the opposite.

This is something that the banks can load onto their system that prevents a

debit order from going off, even if a request is made. Sometimes there is a

small fee that applies to have the bank put that in place but it can be well

worth it. Rather than have thousands of rand taken off for a car repayment

that you are already going to make, via the PDA and debt review, you can

pay a few rand and make sure that that debit order doesn’t mess things up.

These stop payments usually last 6 months.

If a debit order doesn’t go off for 3 months in a row it is meant to be

automatically cancelled according to country’s payment rules. This is

designed to protect people from monthly fees for rejected debit orders

adding up.


DEBIT ORDERS & GETTING YOUR MONEY BACK

DEBIT ORDERS

NOT SO SCARY

Your Debt Counsellor will talk you through the process and will ask

you to fill in the right forms when you begin debt review. In fact,

these days your credit providers may even send you the right forms

(even with some of the information already filled in) when they send

the balances you owe to your Debt Counsellor, this helps a lot.

Work with your Debt Counsellor to make sure that you swiftly cancel the

debit orders in time, or that you use helpful tools like the bank’s Apps to

reverse any debit orders that slip through the net. Also be sure to not miss

any crucial payments that need to happen (like insurance payments) when

you rearrange things. And don’t forget to set up that new payment each

month to your PDA to make sure your credit providers start to get the new

restructured debt repayments through debt review.


What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

Is he really insured, and if so, properly?

Could the insurer repudiate the claim

because of his debt review status?

As he cannot borrow,

how does he replace his vehicle?

Since he can’t get more credit,

how does he replace his vehicle?

Meliorleaf is the first and only specialist in

insuring the assets of people in debt review.

We genuinely protect your clients…

in partnership with you.

CALL US NOW 011 141 2799 | www.meliorleaf.co.za


MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How Meliorleaf partnerships with Debt Counsellors work.


We keep you advised regarding your clients to ensure they are

covered properly and remain covered.


We remunerate you, ongoing, for what you choose to do:


Some debt counsellors want to be actively involved in arranging and

managing insurance relationships, and we fairly share commissions

earned


Some debt counsellors are also registered Financial Services

Providers. They can advise clients and provide a full broking service,

and are entitled to earn the full commission


But, Meliorleaf understands that some debt counsellors cannot or do

not want to be actively involved. However, they do want their clients

to be properly insured:


For these debt counsellors, Meliorleaf can provide a fully outsourced

turnkey solution. What’s more, we will still provide you with ongoing

remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 011 141 2799

CALL US NOW 011 141 2799 | www.meliorleaf.co.za


NEWS PRICE WATERHOUSE

COOPERS 3000 PAGE

STEINHOFF REPORT

DEBT REVIEW

CONSUMERS SAVE

BILLIONS

The Banking Association of

South Africa (BASA) recently

released some figures

about how much they have

been prepared to give their

clients under debt review in

concessions during 2016 and

2017.

2016 – R3.4 Billion

2017 – R4 Billion

Once again, this goes to show

how consumers under debt

review benefit greatly from the

willingness of credit providers to

cooperate with a well-run and

organised system of responsible

debt repayment.

Auditors, Price Waterhouse

Coopers recently released a

3000 page and 4000 page

annexure report into all the

financial skullduggery that was

going on at furniture giant

Steinhoff.

The report reveals that one of

the top executives, who used to

work for the company (a bunch

resigned as the house of cards

began to fall) told other execs

to mess with the figures and

engage in a bunch of dodgy

transactions.

None of these executives still

work for Steinhoff as it stands

today, but they were up to this

nonsense for over a decade

at least. The firm has stated


CAPITEC TAKES TOP

LOCAL SPOT ON

FORBES LIST

that it intends to take legal

action against these former

employees.

The report shows that third

party firms were used in these

dodgy transactions. These firms

often had similar sounding

names or even changed names,

further confusing investigators

and investors. Some of the

main culprits were Talgarth

Group, TG Group and Campion

Group also known as Fulcrum

Group. The report reveals

that the executives managed

to inflate profits to make the

company’s stock appear more

appealing to investors. The

extent of the fraud currently

identified seems to amount to

well over R100 Billion.

Forbes, who are famous for

their lists of billionaires and

brands, has released the

findings of their research into

the worlds’ most popular banks.

This follows a survey of more

than 40 000 customers around

the world, including South

Africa.

Locally, it was Capitec Bank

(with 13 333 employees) which

continued its service delivery

dominance, rated best by South

African customers. Followed

closely by FNB, Bidvest,

Investec, and Nedbank.


FIRST OF 3 ESKOM

PRICE HIKES

STARTING IN APRIL

The Energy Regulator has run

public consultations, and has

now given Eskom permission

to bump their prices by 9.41%

in April 2019. We all know that

Eskom is in a lot of trouble, and

their systems need a serious

overhaul to even begin to keep

up with the growing energy

demand across SA.

Rolling brownouts and

“loadshedding” have seriously

impacted on the country’s

economy (and investment

reputation). Eskom asked

consumers to reduce their

electricity use, and then when

the public concurred, Eskom

were suddenly not invoicing out

as much as they were before!

The only obvious solution that

presented itself, was to push up

the price of what the reduced

amount that they are now

supplying.

Nersa, has also given the ‘go

ahead’ for Eskom to hike prices

by another 8.10% in 2020 and

5.83% in 2021. This will mean

that by April 2021, customers

will be paying an effective 25%

more for electricity than in

March this year.

Eskom has reported that it is

currently running at a R500

Million loss each month. Even

with as much as a R100 Billion

bailout from government

planned, (from tax payers

money) Eskom will still not be

able to make up for lost ground


NCA AMENDMENTS

NOW ON THE

PRESIDENT’S DESK

due to the incredibly high

interest rates and fees on their

very big existing debts. Not

only do they need to service

their existing debt, but further

invest in expanding capacity.

Since 2007 combined economic

inflation locally has totaled

around 74%. During this same

time Eskom’s electricity prices

have shot up by around 356%.

Recently there have been heavy

discussions about amendments

to the National Credit Act. The

current amendments will not be

addressing any of the well known

major industry issues but rather

introduces debt review done

by the NCR for those without

income or low income (called

debt intervention). Addressing

the big issues with the Act has

been delayed for a future date.

Parliament has confirmed that

the National Credit Amendment

Bill has been passed by the

National Council of Provinces

plenary and has now been sent

to President Ramaphosa for

assent. His office will decide if

the Act is constitutional and it

could be signed and published

before the coming elections.


WHAT WE LEARN FROM

LOADSHEDDING


NOT ENOUGH

INCOME

Producing energy is a complex and sophisticated business and we

all benefit from being able to flick a switch and have electricity,

thanks Eskom.

Sure we do pay for it but, thanks anyway. These days, almost all our devices

run off electricity. If however, Eskom are not able to make enough power

to go around, then we all have a problem. Disasters as well as supply and

maintenance issues can hit us hard. It is like missing days of work or being

off work without pay, and finding that come the end of the month you have

not earned enough to pay everyone.


South Africa’s

leading Debt Counsellors

since 2007

Start getting out

of debt today!

www.creditmatters.co.za

Call our national

call centre on

086 111 6197


WHAT WE LEARN FROM LOADSHEDDING

TOO MANY

OBLIGATIONS

Consumers who have had to chose between paying their credit card,

bond or car repayment at the end of a month will no doubt understand

that Eskom is doing the same thing, as they turn power off to one

area then the next during load shedding.

More and more people are using more and more electricity. The numbers

tend to grow exponentially over time, meaning that the supply also needs

to ramp up to match the demand.


WHAT WE LEARN FROM LOADSHEDDING

ASKING PEOPLE

TO BE PATIENT

Eskom has had a great response from the public (who are basically

stuck with relying on one electricity supplier so, it’s not like we have

a choice).

It is similar to getting a collections call and asking if you can pay later in

the month or a smaller amount. It is great when you are able to do this the

first few times, but people soon find that their creditor’s patience wears thin

if you do so again and again.


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21 Station Street, Paarl, 7646


WHAT WE LEARN FROM LOADSHEDDING

NEEDING MORE

MONEY

If you are earning less and have more obligations than ever, then

simply put, you need to earn more. Eskom asked everyone to use less

electricity, so we did.

Then they realized they were not earning as much money anymore because

of this, so they have pushed up their prices to increase their income. They

also face inflation and big costs to try service their debts, and still build

more capacity for what lies ahead. Paying off their massive debts is killing

them, and having to get even more to try build for the future is tough. When

you have bad credit score and have been paying your debt hit and miss,

credit providers either refuse you credit, or offer you credit at very high

interest rates to offset their risk.


WHAT WE LEARN FROM LOADSHEDDING

MAKING A PLAN

For too long perhaps the plans to try and rescue the Eskom situation

have been too tepid. Not extreme enough. Bad habits have been

allowed to carry on and bad decisions and some skelemheid have

compounded the problem.

Now there are big plans afoot to try right the ship. For many with debt

problems one of the best things they have done is go to a professional Debt

Counsellor for help to turn things around. They have made a new, better

more extreme plan to sort things out.

If you have sat with a growing debt problem for years it can be hard to

change how you do things. For example, many consumers who enter debt

review are told they need to set aside money each month towards future

expenses (like TV or car licenses, car services or school clothes). It takes real

self control and a change in how you have done things in the past to not

spend that money and actually set it aside. Change is, naturally, difficult.


WHAT WE LEARN FROM LOADSHEDDING

TERMINOLOGY &

MARKETING

Terms like “rolling brownouts” or “blackouts” could be perceived to

be offensive or simply carry more the thought of the supplier being

useless.

“Loadshedding” however makes it seem more like load sharing - we are

working together to help one another. This helps, a little, to redirect the

irritation consumers feel, its good marketing. If you offer a service, can you

rename it or give it a smart name to win clients over?


WHAT WE LEARN FROM LOADSHEDDING

PLANNING AHEAD

Having an app on your phone that tells you when the power is going

out is one of those useful tools that helps you avoid wasting time.

A little planning goes a long way. Knowing where your debt review is

currently, and where it is going also helps you mentally prepare for the

months ahead as you slowly pay off all your debt, and then look to start

building wealth.


WHAT WE LEARN FROM LOADSHEDDING

ADAPTING QUICKLY

AND MAKING A PLAN

If you run a business now, and have not got yourself battery powered

lights (or a generator) to use during the load shedding, then you are

no doubt part of those losing a Billion Rand a day in business each

time the power goes off.

Make a plan and do it now, make sure you can get paid by having Snapscan

or Zapper, get the gas cooker going, adjust your work schedule to hold

meetings and do training during down time. Get smart and do it fast and

you will thrive while others suffer.


WHAT WE LEARN FROM LOADSHEDDING

PAST CHOICES

HAVE CONSEQUENCES

This is a tough one since we all like to try live in the moment, and

ignore the future negative consequences of our actions. Especially if

we have a current need that we have to fulfill that is going to cause

trouble down the line.

We may need food now, knowing we are going to pay for the credit we

use later but we do it anyway. So too, past political and business decisions,

from decades ago, have slowly caught up with everyone and now it is a

case of trying to adjust things to make it through. If you are busy working

and paying off debt then it is important to realize that your past actions

are responsible for your current situation, not your credit providers (who

happily gave you credit) but yourself for a variety of reasons. Regardless,

now you deal with the situation as it is, and move on knowing what to avoid

in the future, you live and learn.

Sadly Eskom can’t just pop down to their local Debt Counsellor for some

good advice and a new debt repayment plan, their situation is very complex

and dire. Let’s hope that their current plans actually work, that the extra

25% we are all going to pay for electricity over the next 3 years is enough,

and that for now the lights stay on during the winter months ahead.


KZN

20 JULY 2019

WWW.DEBTREVIEWAWARDS.CO.ZA

Each year all NCR registered Debt Counsellors and Credit providers

are afforded the chance to participate in an industry-wide peer

review that culminates in the Annual Debt Review Awards Gala.

These Awards recognizes excellence in the field of debt review and

are handed out at a modest red carpet gala event


THURSDAY

One of the new arrangements this

year is an “open day” for registrants

in the area. Local DCs and CPs will

be able to go and visit one another

on the Thursday preceding the gala

and get to know one another better.

If you are a local DC or CP (or will

be visiting at the time) then you can

speak to the organizers about going

to visit the local firms or hosting

guests:

DebtReviewAwardsopenday@debtfreedigi.co.za

FRIDAY

Several sponsors including the

various PDAs, banks and others will

be hosting a series of short workshops

on Friday, 19 July. Friday can be

tricky and there is the usual travel

time needed so these workshops will

be short and sweet and guests will

be able to attend several in a short

time period. The workshops will start

mid morning and end before rush

hour. This will allow guests to interact

with senior staff members from the

various sponsors, and discuss key

industry issues and challenges. If you

would like to attend please email:

DebtReviewAwardsWorkshop@debtfreedigi.co.za

Visitors will be able to get together

for an informal dinner at a local

restaurant if they wish. This presents

another opportunity to chat and

get to know one another better in a

relaxed social environment.

SATURDAY

This year the main event, the

red carpet Gala will be held on

Saturday evening 20th July in Mount

Edgecombe, KZN. The venue is not

very far from the large international

airport and over 150 guests from

across the country will attend. 50

different Debt Counsellors and many

credit providers will be recognized on

the night as guests are able to mingle,

nibble and hear presentations.

SUNDAY

After the event and before everyone

heads off home, there will be another

chance for guests to enjoy a quick

bite to eat on Sunday morning at

a local eatery. One last chance to

congratulate the winners and swop

business cards. If you would like to

know more about the event, or attend

any of the workshops, open day or

the gala event feel free to email:

DebtReviewAwards2019@debtfreedigi.co.za


DEBT REVIEW

SCHOOL

If a credit provider begins legal

action to collect money on an

account before you enter debt

review, your Debt Counsellor will

include that account as part of

your monthly budget (it won’t

be adjusted to a lower

payment amount in your

review).


PROFESSIONAL DEBT

COUNSELLING ATTORNEYS

TEL: 021 872 1968

11 MARKET STREET, PAARL

www.steyncoetzee.co.za


Die Republiek van

SKYT AFRICA

Hi Almal,

Ten tye van hierdie skrywe is ons nou al n paar dae in die greep van

beurtkrag en volgens die verduidelikings gaan die situasie nie binnekort

verander nie. Dit is ongerieflik, ongemaklik en frustrerend. Wat egter

soos n soos n paal bo die water uitstaan is dat mense hierdie frustrasie

op mekaar begin uithaal.

Die ongeduld van motoriste tydens beurtkrag bereik nou nuwe hoogtepunte

of is dit laagtepunte. Die beginsel van nugtere denke en bedagsaamheid

verdwyn nou agter n denke van bogger jou! Gevalle van padwoede het

reeds skerp gestyg. Ja dit is n pyn in die agterent omdat die verkeersligte

nie funksioneer nie maar dit is nie die ou voor, agter of langs jou skuld nie.

Dit is asof die magteloosheid om niks aan die situasie te kan doen nie n

ongekende woede na vore bring. Hoe gaan ons optree na nog n week?


Self op Facebook vlieg wildvreemdes mekaar in die hare oor n onskuldige

opmerking.

Toegegee ons is tereg moerig oor die situasie maar ons moet dit nie op

ons medemens uithaal nie. Jare gelede het ek invorderings gedoen en

menigte maal was my oproepe met n gevloek en geskel beantwoord asof

sulke optrede die situasie sou aanspreek of regstel. In my omgang met

DC’s is dit ook duidelik dat hulle gereeld aan die ontvang kant is wanneer

hulle opvolg oor betalings wat nie nagekom is nie.

Wanneer n snytjie gebotterde roosterbrood op die grond val gaan hy

botterkant na bo of botterkant na onder val? Ons wil immers n botter na

bo kant dag beleef, dit wil sê n positiewe dag en het nie die negatiewe

botter na onder mense nodig wat almal links en regs beskuldig en aanvat

nie.

Voordat daar gedreig, geskel en gevloek word dink eers wie of wat was

die oorsaak van die frustrasie. Mag die donkerdae van korte duur wees!

Groete,

Christo

Christo Hattingh

Kyk gerus my LinkedIn profile:

https://www.linkedin.com/in/christo-hattingh-351a52130/

* Seriously please do let us know if you found this article to be

funny/offensive/amusing/interesting feedback@debtfreedigi.co.za


www.collectnetpda.co.za


Debt Counsellors Collective

Now that iDCC is a member of

CIF we encourage all registered

DC’s who are not affiliated with

an association to join so that DC’s

get the opportunity to influence

decisions taken by the NCR.

Flooding dodgy banks and

large corporations with

questions and complaints.

Writing letters to the press

and politicians. Boycots and

non-compliance. These are the

tools of the modern activist.

With no violence, this kind of

silent activism brings about

change. Join us & Our Partners

now, it’s fully confidential.

Members please

have your say on the

latest poll regarding

credit bureaus on the

member’s Facebook

Page.

www.allprodc.org


We are looking for a

member to take the role

of Association Secretary.

Are you interested?

Email:

BDCF@offsite.co.za

www.bdcf.co.za

Upcoming Regional Meeting Dates:

Eastern Cape - 17 May 2019

Free State - 10 May 2019

Gauteng - 14 May 2019

KZN - 17 May 2019

Western Cape - 21 May 2019

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

www.dcasa.co.za


WE’RE HIRING!

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Send your CV to jocelynl@octogen.co.za

Or visit us at

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and

https://www.indeed.com/cmp/Octogen-(pty)-Ltd


NCT ADJUST RULING

PREVIOUSLY SENT TO ALL DCS

A while back, Debt Counsellors across the country suddenly received

a copy of a National Consumer Tribunal (NCT) ruling in a case

between some consumers and their Debt Counselling firm. This was

very unusual.

The firm is one of the largest in the country and the fact that the ruling

seemed to indicate that they had not done their job 100% was not great

for their reputation. But not all was what it seemed and sending the ruling

out to all Debt Counsellors seems to have been premature (in retrospect)

as the NCT has now rescinded and amended that ruling.

Part of the problem was that this large firm never received an invitation to

attend the NCT case due to wrong email addresses being used to notify

them that the consumers were asking the NCT to review their matter.

This meant that the NCT ended up relying on only half the necessary

information.

Something else unusual that happened was that the initial NCT ruling

ended up saying that the CEO of the NCR had to get a copy and implied

that the NCR had to do something with the ruling to show Debt Counsellors

what not to do (as if this big firm had made a mistake). Seemingly the

consumers never asked anyone to do this.


When the NCT first heard the case, without the Debt Counsellors attending,

they were asked by the consumers to rule that they were no longer over

indebted (no longer needed debt review). This is a common challenge

for consumers who wish to have the credit bureau listing for debt review

removed. Credit bureaus only have one type of listing for anyone in debt

review and the NCR have told them not to remove this listing quickly and

without a lot of extra work (which is not required by the National Credit

Act). The NCT heard the matter and worked with the information given.

The NCT also saw that the consumers had two accounts which had not

been included in their original NCT debt restructuring consent order. The

NCT are happy to grant consent orders* for debt review where all the

consumer’s credit providers agree to a new adjusted debt repayment plan.

It now seemed that the big debt counselling firm had somehow forgotten

or ignored these accounts and thus the consent order was probably not

valid (since there was no consent for those two other accounts).

This was why the NCT ruled that the consumer’s debt restructuring NCT

ruling was not valid and that they were no longer under over indebted and

under debt review.

Once the Debt Counsellor found out about the matter (probably by getting

an email about their case in their inbox like all the other Debt Counsellors

in the country) they immediately went to the NCT and asked to present

their side of the matter. They did not want to stop the consumers from

exiting debt review but wanted to present the NCT with extra important

info about how they had helped the consumer.

It turns out that the big debt counselling firm took over the consumers

matter from another previous debt counselling firm. Before they even

got to handle the matter the two supposedly ignored accounts had been

‘terminated’ from debt review by the credit provider. If a credit provider

doesn’t want to help a consumer through debt review they can send out


a Section 86(10) notice and potentially start new legal action against the

consumer (which the consumer can defend in terms of NCA Section 86(11)

and have put back into debt review).

The big debt counselling firm had, in fact, made provision for paying

these two accounts in the consumer’s monthly budget and had included

all other accounts into the consent order which was then granted (and later

rescinded). Because the two accounts had never been taken to another

court for enforcement they were unable to help the consumer get these

accounts put back into debt review. Thus they worked with all the other

accounts and got consent.

This new NCT ruling then seems to show that as long as a Debt Counsellor

brings all the accounts which they can work with in terms of the NCA (a

Debt Counsellor cannot ask a court to rule on an account which is already

potentially been taken before another court) the NCT can grant a consent

order.

This latest ruling still says that the consumers are not over indebted and can

leave debt review. This is what the consumers and their Debt Counsellor

wanted for them. They can now use this ruling to try and force the credit

bureaus to remove their debt review listing.

The Debt Counselling firm is happy too since they are now shown to

have done a proper job. It is now clear that they were even helping tidy

up somewhat after the previous Debt Counsellors. The new ruling also

removes the need for the NCR CEO to have been informed and other

Debt Counsellors to be told to avoid certain actions. This part of the ruling

is a bit too late since the NCT already sent out that blast email to all their

registered DCs. Probably the NCT will now send out another blast email

with some clarification on the matter.


KIM

ARMFIELD

AND ASSOCIATES

When debt

review clients

don’t pay they

put your entire

practice at risk!

We make sure you get paid for

the work you’ve already done!

Tel: 021 949 1758 | 084 702 3760

info@legalwc.co.za | www.capeattorney.co.za


Consumers Want an Easier Way To Remove

Credit Bureau Debt Review Status

Debt Counsellors work hard to help their clients leave debt review. They

work hard to help their clients get rid of debt and get back on their feet.

At present they struggle regularly to get the credit bureaus to remove the

overly simplistic and problematic debt review listing that is made.

Consumers who abandon either the services of their Debt Counsellor or

who simply don’t stick to the debt review court order can get stuck fighting

to get the NCR and credit bureaus to have that listing removed. This issue

is negatively impacting on the popularity of debt review and will no doubt

also be a challenge should debt intervention ever actually kick in.

The matter has been somewhat addressed in guidelines issued by the NCR

but the challenges still continue and no easy solution is in sight unless small

amendments are made to the NCA or regulations. Unfortunately, the focus

of those with the power to do so has been elsewhere and this issue has

been repeatedly overlooked. For now, consumers and Debt Counsellors

simply have to work a little bit harder in this regard.

* The NCA Section referring to consent orders has not as yet been amended even though the

NCA has had several changes made over the years. Specific reference to debt counsellors is

still missing. Legislators have seemingly not felt the need to include the change since the NCT

consent order process is already working so well.


DEBT REVIEW

SCHOOL

When you have a financial

emergency rather think of what

you can sell or how you can make

a clever plan than miss your debt

review payment. You should also

talk to your Debt Counsellor asap!


STUCK

USING

ANCIENT

TECHNOLOGY?

Contact Maximus on 011 451 0041 | www.dcmax.co.za


don’t be a twit

http://twitter.com/Debtfree_DIGI

All professionals have professional indemnity if the unforeseen

happens. Do you as a professional Debt Counselor have

professional indemnity as stipulated by the ethical code?

contact us today for more information

086 111 2882

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za

www.in2insurance.co.za


CLICK THE C

SERVICE D

DEBT COUNSELLORS

SUPPORT

SERVICES

TRAINING

FINANCIAL

INSURANCE


IRECTORY

ATEGORY

DO YOU WANT TO LIST

YOUR COMPANY?

directory@debtfreedigi.co.za

LEGAL

CREDIT BUREAUS

PAYMENT

DISTRIBUTION

AGENCIES

CREDIT PROVIDER CONTACT

DETAILS & ESCALATION PROCESS


DEBT COUNSELLORS

GAUTENG

KWAZULU-

NATAL

FREE STATE


LIMPOPO NORTH WEST EASTERN CAPE

MPUMALANGA NORTHERN CAPE WESTERN CAPE


PENNY WISE

Cathy Foster

Debt Counsellor – NCRDC1977

Penny Wise Debt Counselling

Tel: (011) 679 1540

Fax: 086 719 3378

Mobile: 083 298 4467

Email: cathy@pennywise.co.za

www.pennywise.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

GAUTENG

Armani Debt Counselling

Take the First Step

to Financial Freedom

Tania Dekker

Tel: 011 849 3654 / 7659

www.armanigroup.co.za

Dynamix Debt Counselling TLC

Alida Christie NCRDC2324

Office 1, 34 Beefwoodstreet,

Vanderbijlpark, 1911

Tel: 079 520 4369

Tel: 016 100 8020

tlcdebt@mweb.co.za


Specialist Debt Management Centre

Beverley Ludick, NCRDC948

Pretoria

Tel: 012 377-3557

Email: obligco@gmail.com

Email: dc@obligco.co.za

www.obligco.co.za

Creators In Financial Wellbeing

NCRDC677

You Are Not Alone

We’ll handle your creditors so you

don’t have to!

1 Dingler Street, Rynfield, Benoni

0861 10 11 00

info@debtmend.co.za

www.debtmend.co.za

“Helping you the SMART way”

0860 061 008

info@smartdebtadvisors.co.za

www.smartdebtadvisors.co.za

NCRDC197

Tel: 011 660 9970

Fax: 086 540 5017

KRUGERSDORP

e-mail: nicky@nvdmdc.co.za

www.nvdmdc.co.za

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981

Email: info@allds.co.za

www.alldebtsolutions.co.za

https://www.facebook.com/

alldebtsolutions

CCDC

Consumer Care Is our Priority.

Tel: 018 462 4263 / 073 624 6949

Email: info@ccdc.co.za

www.ccdc.co.za


DEBT NO MORE - NCRDC1973

Christelle du Toit

Tel: 016 423 6301

Cell: 083 321 6731

FAX: 086 219 3306

Email: debtnomore@jjckruger.co.za

www.jpawfin.co.za

GAUTENG

MV Business Empowerment

9 River Road

Morning Hill

Bedfordview

(next to Eastgate mall)

Tel: 083 490 3339

velaphi@infitech.co.za


Get

debt relief ¨

with our

help today!

016 423 3029

082 812 5442

info@resolutiondebt.co.za

South Africa’s

largest and most

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086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

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2016

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Tel: 010 005 5326

Cell: 083 748 4426

FAX: 086 571 7003

www.dpalegal.co.za


South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

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086 999 0606

info@debtbusters.co.za

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KWAZULU-

NATAL

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2016

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The simple way to a

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DEBT COUNSELLING

Debt Review Specialists

23 Coronation Road

Mithanagar

Tongaat

4399

Tel: 071 222 9481

Tel: 032 944 3446

admin@kmadebt.co.za

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FINANCIAL COACHING

MONEY MANAGEMENT

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PROGRAMMES

031 303 3690 / 084 250 2356

romie@debtfinesse.co.za

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FINESSE


Get

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082 937 7874

082 812 5442

denise@kzndebtcounselling.co.za

“Helping you the SMART way”

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Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

FREE STATE

South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

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2016

Debt Review

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2017

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LIMPOPO

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

Depopulating a generation of over

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generation.

Office no 2, 5 A Schoeman Street,

Polokwane

Tel: 0152912731

Tel: 0877028518

Email: admaau66@gmail.com

www.maaudebts.co.za

South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

086 999 0606

info@debtbusters.co.za

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2014

Debt Review

Awards

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2016

Debt Review

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2017

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Awards

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MPUMALANGA

GMC Debt Solutions

52 Kerk Street

Lydenburg

Tel: 087 802 7054

Tel: 087 151 1034

www.gmcdebtsolutions.co.za

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Romi Oliphant

Debt Counselling

Service

013 650 0116

rodcs4u@gmail.com

http://rodcs4u.webs.com/

WhatsApp

062 502 5987

South Africa’s

largest and most

trusted, multi-award

Credit Matters

winning South Africa’s Debt Counsellor.

Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

086 Cape 999 Town 0606

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

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2016

Debt Review

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2017

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National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

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14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

NORTH WEST

Depopulating a generation of over

indebted and populating a debt free

generation.

Office No. 6, Prime Pharm Building,

36 Dr Nelson Mandela Drive

Tel: 0186320053

Tel: 0877026744

Email: papi@maaudebts.co.za

www.maaudebts.co.za

South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

086 999 0606

info@debtbusters.co.za

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2014

Debt Review

Awards

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2016

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2017

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Awards

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National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

NORTHERN CAPE

South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

WINNER

2016

Debt Review

Awards

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2017

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Awards

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National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

www.nationaldebtadvisors.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

EASTERN CAPE

South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

WINNER

2016

Debt Review

Awards

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2017

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Awards

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YOUR

FINANCIAL

FREEDOM

TODAY

Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za

dc@ffsdc.co.za

www.financialfreedomsolutions.co.za


ISISEKO DEBT HELP

Get Your Life back on track

TEL: 087 230 0223

FAX: 086 551 1649

EMAIL: makanti@isiseko.co.za

WEB: www.isiseko.co.za

NCRDC1142

No 2 Golden Isle Building

281 Durban Road, Oakdale,

Bellville, 7535

Tel: 086 111 3749

Email: help@zerodebt.co.za

www.zerodebt.co.za

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981

Email: info@allds.co.za

www.alldebtsolutions.co.za

https://www.facebook.com/

alldebtsolutions


South Africa’s

largest and most

trusted, multi-award

winning Debt Counsellor.

Your Guide to Financial

Wellness and Recovery

0861 229 922

info@debthero.co.za

www.legalhero.co.za

086 999 0606

info@debtbusters.co.za

www.debtbusters.co.za

2014

Debt Review

Awards

WINNER

2016

Debt Review

Awards

WINNER

2017

Debt Review

Awards

WINNER

WESTERN CAPE

CONSUMER DEBT SUPPORT

Annienne Nel NCRDC2452

Kairo’s House, 22 Fairfield

Southstreet, Parow, 7550

Office: 021 930 5791

Cell: 082 641 2328

Fax: 086 563 3264

e-mail: info@debtcentre.co.za

www.debtcentre.co.za


“Helping you the SMART way”

0860 061 008

info@smartdebtadvisors.co.za

www.smartdebtadvisors.co.za

RIGHT STEP TO A

DEBT FREE LIFE.

086 111 2274

081 785 3724

info@logicaldebtsolutions.co.za

www.logicaldebtsolutions.co.za


SUPPORT SERVICES

011 451 0041

0860 072 768

www.dcmax.co.za

lana Van Herwaarde,

DC Operation Centre (PTY)

Tel: 0867227405 Email:

info@dcoperations.co.za

www.dcoperations.co.za

COMING SOON

TRAINING


DEBT

086 126 6562

debt@one.za.com

www.one.za.com

INSURANCE


LEGAL

Liddles & Associates

“It always seems impossible until it

is done” N. Mandela

(T) 021 930 5790

(F) 0866070940

(E) frontdesk@liddles.co.za

www.liddles.co.za

Steyn Coetzee Attorneys /

Prokureurs

Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

adri@steyncoetzee.co.za

RM Brown and Associates

16th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 021 202 1111, f: 021 425 0875

Email: roger@rmbrown.co.za


Your Debt Counselling Attorneys

Johannesburg | Cape Town

Kim Armfield

Attorney & Family Law Mediator

Address: Unit 1B, FinansHuis, 7

Voortrekker Road, Bellville

Tel: 021 949 1758 / 021 945 2526

Office cell: 084 8588 284

kim@legalwc.co.za

Andre Van Zyl

021 494 4862

info@bassonvanzyl.com

www.bassonvanzyl.com

CREDIT

BUREAUS

Xpert Decision Systems (XDS)

South African information bureau.

Cape Town | Johannesburg

+27 11 645 9100

info@xds.co.za

www.xds.co.za


PAYMENT

DISTRIBUTION

AGENCIES

COLLECTNET

+27 12 140 0602

DC Partner

044 873 4530

Hyphen PDA

011 303 0060

NPDA

0861 628 628


SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041

Tel: 0860 072 768

www.maxpayments.co.za

Debt Review Software

Tel: 016 004 0031

South Africa’s premier

debt management solution

www.finwise.biz






‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas


CAPITEC CONTACT DETAILS

Form 17’s

Proposals

Court documents

General Queries

Refund Requests /

Cancellation of Debit Orders

Complaints

Insurance Certificates

ccsforms17@capitecbank.co.za

ccsproposals@capitecbank.co.za

ccsdebtrevieworders@capitecbank.co.za

ccsdebtreviewqueries@capitecbank.co.za

ccsrefundrequests@capitecbank.co.za

ComplaintManagement@capitecbank.co.za

coming soon

Sharecall Contact Number 086 066 7783 - Select Option 2

ESCALATION PROCESS

COMING SOON


Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days

Debt Review payment queries: DRPayments@standardbank.co.za 7 days

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

Home Loans Pre Legal 0860102270

Home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868


Contact

Function

C A L L C E N T E R

0861 005 901 For your convenience we now offer the opportunity to call our contact centre

and be transferred to specic departments. Note that our consultants in these

departments are subject matter experts and will best be able to assist you for

a swift resolution. Please note; choosing the incorrect option could delay the

resolution of your query.

Option 1: Updated balances, statements, settlements, refunds and

Option 1: general enquiries

Option 2: Any COB related queries

Option 3: Any Proposal related queries

Option 4: Any termination related queries

Email Turnaround Time Function

Certicate of Balance

DRCob@absa.co.za

DRTransfer@absa.co.za

DCCOBQueries@absa.co.za

Debitordercancellations@absa.co.za

DCRCAssessment@absa.co.za

5 Business Days

5 Business Days

5 Business Days

5 Business Days

10 Business Days

Processing of the 17.1 application.

Manage all debt counsellor swaps and

system changes.

Manage all COB escalated queries and

follow-ups.

Manage all debt order cancellation requests.

Manage reckless lending allegations.

DCKYC@absa.co.za

KYC

For return of KYC Forms.

Authorised Financial Services Provider and a registered credit provider (NCRCP7)

Absa idirect’s FSP 34766

Absa Insurance Company’s FSP 8030


Email Turnaround Time Function

Proposals

DCProposalquery@absa.co.za

DRProposals@absa.co.za

10 Business Days

10 Business Days

Manage all proposal escalated queries and

follow-ups.

Processing of the following documents:

17.2, proposals, proof of insurance,

17.3 & supporting documentation.

Legal

Courtapp@absa.co.za 5 Business Days All legal documents to be provided to this

department for review.

Termination

DRTerminations@absa.co.za

17.4@absa.co.za

10 Business Days

10 Business Days

Manage all termination queries,

reinstatements requests and follow-ups.

Manage all voluntary termination requests.

DCClearanceCerticate@absa.co.za

Clearance

5 Business Days Manage all clearance-related queries

and requests.

Service

Types of queries managed by this department; Account closure conrmation/request. Balance conrmations/

query. Account status conrmation, statement request. Paid up letter request. Refund request. All relevant

operational queries to be referred to operational queues mentioned.

Debtreviewqueries@absa.co.za

Debtreviewmanager@absa.co.za

10 Business Days

5 Business Days

Entry point for all query-related matters.

Escalation point for all query-related matters.


First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.


DC Query Process DC Query Process

www.nedbank.co.za


17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON

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