Debtfree Magazine March 2019

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE
JUST SAY
NO
March 2019
www.debtfreedigi.co.za

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It is around March when you
realize that time flies. Once again
the year has slipped from the
fresh excitement (and financial
strain) of January, through the
disappearing month of February
into hard core 2019. You just
blink, and a quarter of the year
has disappeared.
February and March are traditionally
big months for debt review, as
consumers who have been pulling
their hair out trying to make ends
meet, finally get up the courage to
enter debt review. This means that
these are some of the busiest months
for debt counselling firms. Soon
April hits with its customary drop
off of clients who either panic due
to having entered debt review and
worrying that their credit providers
are complaining about getting
money or those who simply throw
away their progress for a few days
holiday (watch out for that).
Thousands of clients however, will
power through and continue their
journey to financial freedom.
In this issue, we look at one reason
why many people find themselves in
financial difficulty; lending money
on behalf of family and friends.
Many people have found themselves
requiring debt review because of
loans made to others. Even those
already in debt review get asked to
help out financially even though they
themselves are already battling. We
take a look at why it is hard to say
no to those close to you and how
you can learn to do so.
We have lots of tips, news, reviews
of recent legal cases and advice
in this issue too. Be sure to check
out the announcements pages and
service directory if you need some
help with anything to do with debt
review. We also look at the recent
uptick in load shedding, and what
we can draw from that as well as
get some good advice in our Debt
Review School pages.
Three months can disappear in a
flash. Don’t let the weeks ahead
slip by in a blur, be sure to make
the most of the days ahead. Enjoy
the public holidays and time spent
with your family and friends, soak it
up, let it refresh you. Enjoy the last

days of summer and look forward
to the rain ahead that will hopefully
full up the dams. Try to enjoy the
load shedding as it gives you the
opportunity to actually talk to the
people around you. Take a moment
to smell the roses on your journey to
becoming debt free.
FROM
THE
E
D
IT
O
R

SURE
Credit ProteCtion – debt review
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LEARN TO SAY NO
C
THEY TOOK
MY MONEY
2019
DEBT REVIEW
AWARDS
O
NTENTS
WHAT WE
LEARN FROM
LOADSHEDDING
SERVICE
DIRECTORY
DISCLAIMER
Debtfree Magazine considers its sources reliable
and verifies as much information as possible.
However, reporting inaccuracies can occur,
consequently readers using this information do
so at their own risk. Debtfree Magazine makes
content available with the understanding that
the publisher is not rendering legal services or
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mentioned herein are believed to be reputable,
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Magazine, authors and contributors reserve their
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Don’t let debt be your legacy.
Debt leaves a mark on all of us. And if we don’t manage it, it can pass from us to our children.
But if you call us today we can help you. We have already helped 50 000 South Africans just like you.
We can significantly reduce the monthly payments on the money you owe, so you can pay off your debt
and live your daily life stress free. What is your financial freedom worth to you and your family?
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at the SA Debt Review Awards 2014, 2016, 2017 & 2018
DebtBusters employs NCR registered debt counsellors | www.debtbusters.co.za

DEBT REVIEW
SCHOOL
In larger debt counselling firms
you may end up dealing with
different members of the same
team. Feel free to ask if the
person you are talking to is a
NCR registered Debt Counsellor or
their administrative
assistant.

LEARN
NO
TO SAY

LEARN TO
SAY NO!
Most people don’t enjoy confrontation. This is the main reason
saying no to our family and friends is so difficult! When the people
closest to us ask for financial help, it can be very hard to turn them
down, even if our financial situation is not great. Many people find
themselves accepting debts they can’t really afford on behalf of their
partner, friends or family members.
One of the common outcomes of taking on other peoples’ debt, is when
they don’t stick to their side of the deal and repaying you. For a month or
two they stick to the arrangement, and pay what they have promised, but
soon they start to come up with excuses not to carry their weight. This can
leave you out of pocket, having to pay a credit provider for a debt that was
not even yours to begin with.
If your financial situation was tight before taking on this extra debt or,
perhaps, if your income decreases, this could result in missing a debt
repayments and eventually receiving a summons. This damages our credit
rating and can threaten our assets and income.

Business photo created by pressfoto - www.freepik.com

LEARN TO SAY NO!
PUT IT DOWN
IN WRITING
Many such arrangements are made informally with no actual
consideration to what will happen if your family or friends can’t
pay you back.
Many people are too shy to ask their friends to give them a thorough
breakdown of how they are currently using their finances each month to
see if they have enough money left at the end of the month to pay you back.
If your friend is asking you to get a loan so they can start their new business
then you may be too shy to ask to see (in writing) exactly how your friend
is going to get the business up and running. Where will their stock come
from, how much will they buy, where will it be stored, do they have buyers
waiting, do they have a realistic plan or is it a pipe dream?
If someone wants you to take on huge liability on their behalf, then they
must be prepared to bare their soul and show you exactly what is going on.

LEARN TO SAY NO!
LEARN TO
SAY NO!
If you cannot realistically and safely take on debt, or if you feel that
it is likely you will never get the money back, then you have a tough
choice to make.
First, consider if you can afford to simply give them the money and never
get it back. If so, then go ahead and hope for the best. If not, then you must
say: “no”. If a bank, which makes money out of offering loans to people,
is too scared to give your family member or friend a loan, it is likely they
don’t think they will ever get that money back.
Secondly, be aware that helping them out in the short term, may not actually
be best for that person. Your friend may get money from you to start their
new business that they cannot realistically run and cause huge problems for
themselves and their clients. You may actually make their situation worse
and not better and could ruin your relationship in the process.

LEARN TO SAY NO!
SAYING NO
TO FRIENDS
If asked by a friend to get a loan on their behalf, then you must get
all the facts. Can they show you that they have applied for loans
with various credit providers?
There are approximately 6000 credit providers in SA. How many have they
actually gone to? Only one or two? These firms are in the business of giving
loans, you are not. Make sure they have spoken to lots of different credit
providers before they came running to you.
Sit with them and discuss if they have sold any available assets they have to
get the money they need. Maybe you can rather buy something from them
to help get in some of the money, instead of taking a loan (and maybe they
can buy it back from you one day). They may have a cell phone or TV set
that you can take off their hands for some quick money, then get the rest (a
smaller amount) from a credit provider.
If you do decide to help them (and are prepared to lose your friendship
trying to get the money back) then make sure to put the arrangement down
in writing, this way there is no confusion about the repayments.

LEARN TO SAY NO!
SAYING NO
TO FAMILY
There can be a lot of family pressure for someone who is employed
to help others get funds in an emergency. It could be the death of
another family member, or a sudden medical emergency. All eyes
may turn to you and you may feel pressured to act as an ATM.
In situations like this, there is often a false sense of urgency. Many hospitals
will allow people to pay a small up front amount and the balance later. Do
you need to provide the full amount?
You could simply be the easiest way for family members to get money, but
not the only way. After all, there are thousands of credit providers out there
looking for clients. In most families, there are several family members who
could contribute a small amount towards a bigger total. Sure, they may
have to sell off an asset or two to get the money, but do not feel pressurised
to take on the whole obligation, when others can actually help.

KIM
ARMFIELD
AND ASSOCIATES
DEBT REVIEW | CREDIT LAW | LITIGATION
CONTRACTS | FAMILY LAW | WILLS & ESTATES
Tel: 021 949 1758 | 084 702 3760
info@legalwc.co.za | www.capeattorney.co.za
Abstract vector created by freepik - www.freepik.com

LEARN TO SAY NO!
SAYING NO
MIGHT BE BEST
It is hard to say no to those closest to us. It can be difficult to ask
your friends and family members to open up about their finances, if
they come to you asking for financial help. But if they want the help,
then it is not unreasonable to do so.
You would be taking on a huge risk and are entitled to all the facts. Just by
doing this you may help the person realize that there are other ways to deal
with their financial needs. If you are willing to take on the risk and assist
those around you, then you should mentally prepare yourself for the event
where they never pay you back, it is very likely this will happen. So, make
sure you can afford it. It is often best to look for alternatives and get others
to all chip in rather than take on all the risk yourself.

Remember that by taking on debt for someone else, you may end up not
being able to repay the debt yourself and losing your assets. This will make
life for your family incredibly difficult. So, before agreeing to do so, be sure
to take a moment to consider all the options. Ask for all the facts, and put
any arrangement you make down in writing to help your friends and family
realize how serious the matter is.
You may also get all the facts and after thinking hard about the situation
you may realize that you have to say no!
NO

THEY TOOK M
BUT I TOLD TH

Y MONEY...
EM NOT TO :(

DEBIT ORDERS & GETTING
YOUR MONEY BACK
When a consumer enters debt review, they normally have many
existing debit orders on their bank account to pay the different credit
providers. They may even owe money to the bank that their salary
gets paid into.
Their Debt Counsellor will quickly make a new, better plan on how they
can realistically pay their credit providers and these figures will normally
be much lower than the existing debit order amount.
The National Credit Act has created Payment Distribution Agents (PDA)
who help consumers to make one simple monthly debt repayment into one
bank account each month (and they do the rest). This helps consumers to
better manage their debt repayments.
One of the very first things that needs to happen when someone starts debt
review (and will now be paying new figures each month) is to cancel these
existing debit orders, and rather organize that a single debt repayment is
made to their PDA.

DEBIT ORDERS & GETTING YOUR MONEY BACK
CANCELLING
DEBIT ORDERS
Cancelling a debit order at any time can be a challenge. It seems
that computers are better at having debit orders loaded than getting
rid of them.
The date that the debit order is cancelled can also be a factor as many debit
orders* sit waiting on a person’s account for money to come in and then
quickly whip that money away. It requires filling in forms and getting them
to the bank on time. It is also important to realize that it takes a number
of days for the banks to process and make the needed changes. It doesn’t
happen instantaneously.
* In this article we have lumped things like Aedo, stop orders, Naedo, the coming
DebiCheck and all other sorts of payment method names together for simplicity but
slightly different rules can apply. We just like to keep it simple and called them debit
orders.

DEBIT ORDERS & GETTING YOUR MONEY BACK
WHY THEY
MAKE YOU JUMP
THROUGH HOOPS

Filling in forms and having all the fact and figures about each of
the debits that you want to cancel might seem painful, and may
even feel like the bank doesn’t want to help, but this is not the case.
The banks want to make sure that you really DO want to cancel that particular
debit order. After all, part of the money taken may cover important things
like insurance.
Imagine if they cancel a debit and the insurance doesn’t get paid and then
something bad happens, and you can’t claim because the payment wasn’t
made. You might try to blame the bank for acting without your instructions.
You may say that you wanted to cancel all your other debit orders but not
that specific one. This is why the banks have detailed forms they want filled
in, and do not want a general one-line email saying: cancel my debit
orders (or cancel my client’s debit orders).
There are legal ramifications, and they want to make sure you know what
you are cancelling.

DEBIT ORDERS & GETTING YOUR MONEY BACK
THEY TAKE THE MONEY
EVEN THOUGH YOU
CANCELLED
It is possible for debit orders to take funds out of your account on the
first month that you enter debt review even though you have asked
your creditors to cancel them.
This could be because you may have asked them to cancel the debit order
after it is already on their system waiting for funds to come in. This can
cause chaos since you are now meant to make your new (smaller) debt
repayment via the PDA. You have to pay through debt review... but now you
might not have enough money to do so. What do you do if this happens?

YOU AND YOUR DEBT
COUNSELLOR CAN
TALK TO THE CREDIT
PROVIDER AND ASK
FOR THE MONEY
BACK
Emails and letters can be sent back
and forth trying to prove what was
said and when. This normally takes
a while and can leave you cashstrapped
while you wait. This is
especially a challenge if you have
already paid via your PDA (as
instructed by the Debt Counsellor)
and then the credit provider goes
and takes their money again. You
may end up with no money for your
monthly groceries.

YOU COULD USE A
BANKING APP
Many of the banks now have Apps
that run on your mobile phone.
These Apps are very sophisticated
and have a lot of different functions
that you don’t get on online banking.
One such common feature is a debit
order reversal. You can even install
this app after a debit order has gone
off and then use it to do a reversal.
There is usually no fee to do this and
the money will instantaneously be
back in your account. This can be
the fastest and most effective
way to deal with naughty debit
orders.
BANK ONLINE
Many banks have a similar function
on their online banking. If you have
internet access you can perhaps
make use of this function. You could
even call the bank and ask them to
talk you through the process while
you are online.

DEBIT ORDERS & GETTING YOUR MONEY BACK
STOP THAT
PAYMENT!
If you want to be extra sure that a debit order will not go off, then
in advance, you can ask your bank to do a “stop payment”. This
sounds similar to a stop order but is basically the opposite.
This is something that the banks can load onto their system that prevents a
debit order from going off, even if a request is made. Sometimes there is a
small fee that applies to have the bank put that in place but it can be well
worth it. Rather than have thousands of rand taken off for a car repayment
that you are already going to make, via the PDA and debt review, you can
pay a few rand and make sure that that debit order doesn’t mess things up.
These stop payments usually last 6 months.
If a debit order doesn’t go off for 3 months in a row it is meant to be
automatically cancelled according to country’s payment rules. This is
designed to protect people from monthly fees for rejected debit orders
adding up.

DEBIT ORDERS & GETTING YOUR MONEY BACK
DEBIT ORDERS
NOT SO SCARY
Your Debt Counsellor will talk you through the process and will ask
you to fill in the right forms when you begin debt review. In fact,
these days your credit providers may even send you the right forms
(even with some of the information already filled in) when they send
the balances you owe to your Debt Counsellor, this helps a lot.
Work with your Debt Counsellor to make sure that you swiftly cancel the
debit orders in time, or that you use helpful tools like the bank’s Apps to
reverse any debit orders that slip through the net. Also be sure to not miss
any crucial payments that need to happen (like insurance payments) when
you rearrange things. And don’t forget to set up that new payment each
month to your PDA to make sure your credit providers start to get the new
restructured debt repayments through debt review.

What if...
YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?
Is he really insured, and if so, properly?
Could the insurer repudiate the claim
because of his debt review status?
As he cannot borrow,
how does he replace his vehicle?
Since he can’t get more credit,
how does he replace his vehicle?
Meliorleaf is the first and only specialist in
insuring the assets of people in debt review.
We genuinely protect your clients…
in partnership with you.
CALL US NOW 011 141 2799 | www.meliorleaf.co.za

MAXIMISING INSURANCE RELATED INCOME
PARTNERSHIPS
How Meliorleaf partnerships with Debt Counsellors work.
We keep you advised regarding your clients to ensure they are
covered properly and remain covered.
We remunerate you, ongoing, for what you choose to do:
Some debt counsellors want to be actively involved in arranging and
managing insurance relationships, and we fairly share commissions
earned
Some debt counsellors are also registered Financial Services
Providers. They can advise clients and provide a full broking service,
and are entitled to earn the full commission
But, Meliorleaf understands that some debt counsellors cannot or do
not want to be actively involved. However, they do want their clients
to be properly insured:
For these debt counsellors, Meliorleaf can provide a fully outsourced
turnkey solution. What’s more, we will still provide you with ongoing
remuneration on all active policies.
Are you interested in partnering with Meliorleaf?
Call Sean or Elmarie today on 011 141 2799
CALL US NOW 011 141 2799 | www.meliorleaf.co.za

NEWS PRICE WATERHOUSE
COOPERS 3000 PAGE
STEINHOFF REPORT
DEBT REVIEW
CONSUMERS SAVE
BILLIONS
The Banking Association of
South Africa (BASA) recently
released some figures
about how much they have
been prepared to give their
clients under debt review in
concessions during 2016 and
2017.
2016 – R3.4 Billion
2017 – R4 Billion
Once again, this goes to show
how consumers under debt
review benefit greatly from the
willingness of credit providers to
cooperate with a well-run and
organised system of responsible
debt repayment.
Auditors, Price Waterhouse
Coopers recently released a
3000 page and 4000 page
annexure report into all the
financial skullduggery that was
going on at furniture giant
Steinhoff.
The report reveals that one of
the top executives, who used to
work for the company (a bunch
resigned as the house of cards
began to fall) told other execs
to mess with the figures and
engage in a bunch of dodgy
transactions.
None of these executives still
work for Steinhoff as it stands
today, but they were up to this
nonsense for over a decade
at least. The firm has stated

CAPITEC TAKES TOP
LOCAL SPOT ON
FORBES LIST
that it intends to take legal
action against these former
employees.
The report shows that third
party firms were used in these
dodgy transactions. These firms
often had similar sounding
names or even changed names,
further confusing investigators
and investors. Some of the
main culprits were Talgarth
Group, TG Group and Campion
Group also known as Fulcrum
Group. The report reveals
that the executives managed
to inflate profits to make the
company’s stock appear more
appealing to investors. The
extent of the fraud currently
identified seems to amount to
well over R100 Billion.
Forbes, who are famous for
their lists of billionaires and
brands, has released the
findings of their research into
the worlds’ most popular banks.
This follows a survey of more
than 40 000 customers around
the world, including South
Africa.
Locally, it was Capitec Bank
(with 13 333 employees) which
continued its service delivery
dominance, rated best by South
African customers. Followed
closely by FNB, Bidvest,
Investec, and Nedbank.

FIRST OF 3 ESKOM
PRICE HIKES
STARTING IN APRIL
The Energy Regulator has run
public consultations, and has
now given Eskom permission
to bump their prices by 9.41%
in April 2019. We all know that
Eskom is in a lot of trouble, and
their systems need a serious
overhaul to even begin to keep
up with the growing energy
demand across SA.
Rolling brownouts and
“loadshedding” have seriously
impacted on the country’s
economy (and investment
reputation). Eskom asked
consumers to reduce their
electricity use, and then when
the public concurred, Eskom
were suddenly not invoicing out
as much as they were before!
The only obvious solution that
presented itself, was to push up
the price of what the reduced
amount that they are now
supplying.
Nersa, has also given the ‘go
ahead’ for Eskom to hike prices
by another 8.10% in 2020 and
5.83% in 2021. This will mean
that by April 2021, customers
will be paying an effective 25%
more for electricity than in
March this year.
Eskom has reported that it is
currently running at a R500
Million loss each month. Even
with as much as a R100 Billion
bailout from government
planned, (from tax payers
money) Eskom will still not be
able to make up for lost ground

NCA AMENDMENTS
NOW ON THE
PRESIDENT’S DESK
due to the incredibly high
interest rates and fees on their
very big existing debts. Not
only do they need to service
their existing debt, but further
invest in expanding capacity.
Since 2007 combined economic
inflation locally has totaled
around 74%. During this same
time Eskom’s electricity prices
have shot up by around 356%.
Recently there have been heavy
discussions about amendments
to the National Credit Act. The
current amendments will not be
addressing any of the well known
major industry issues but rather
introduces debt review done
by the NCR for those without
income or low income (called
debt intervention). Addressing
the big issues with the Act has
been delayed for a future date.
Parliament has confirmed that
the National Credit Amendment
Bill has been passed by the
National Council of Provinces
plenary and has now been sent
to President Ramaphosa for
assent. His office will decide if
the Act is constitutional and it
could be signed and published
before the coming elections.

WHAT WE LEARN FROM
LOADSHEDDING

NOT ENOUGH
INCOME
Producing energy is a complex and sophisticated business and we
all benefit from being able to flick a switch and have electricity,
thanks Eskom.
Sure we do pay for it but, thanks anyway. These days, almost all our devices
run off electricity. If however, Eskom are not able to make enough power
to go around, then we all have a problem. Disasters as well as supply and
maintenance issues can hit us hard. It is like missing days of work or being
off work without pay, and finding that come the end of the month you have
not earned enough to pay everyone.

South Africa’s
leading Debt Counsellors
since 2007
Start getting out
of debt today!
www.creditmatters.co.za
Call our national
call centre on
086 111 6197

WHAT WE LEARN FROM LOADSHEDDING
TOO MANY
OBLIGATIONS
Consumers who have had to chose between paying their credit card,
bond or car repayment at the end of a month will no doubt understand
that Eskom is doing the same thing, as they turn power off to one
area then the next during load shedding.
More and more people are using more and more electricity. The numbers
tend to grow exponentially over time, meaning that the supply also needs
to ramp up to match the demand.

WHAT WE LEARN FROM LOADSHEDDING
ASKING PEOPLE
TO BE PATIENT
Eskom has had a great response from the public (who are basically
stuck with relying on one electricity supplier so, it’s not like we have
a choice).
It is similar to getting a collections call and asking if you can pay later in
the month or a smaller amount. It is great when you are able to do this the
first few times, but people soon find that their creditor’s patience wears thin
if you do so again and again.

We appear in the following courts and act as a correspondent for Dc’s
and their attorneys.
ATLANTIS
BELLVILLE
GOODWOOD
CALEDON
CAPE TOWN
WYNBERG
CERES
GRABOUW
HOPEFILED
KHAYELITSHA
KUILSRIVER
MALEMSBURY
MITCHELLS PLAIN
MOORREESBURG
PAARL
PIKETBERG
ROBERTSON
SIMON’S TOWN
SOMERSET WEST
STELLENBOSCH
STRAND
TULBAGH
WELLINGTON
WORCESTER
Please contact adri@kempdebruyn.co.za to
enquire about our fees.
+27 (21) 200 5644
adri@kempdubruyn.co.za
21 Station Street, Paarl, 7646

WHAT WE LEARN FROM LOADSHEDDING
NEEDING MORE
MONEY
If you are earning less and have more obligations than ever, then
simply put, you need to earn more. Eskom asked everyone to use less
electricity, so we did.
Then they realized they were not earning as much money anymore because
of this, so they have pushed up their prices to increase their income. They
also face inflation and big costs to try service their debts, and still build
more capacity for what lies ahead. Paying off their massive debts is killing
them, and having to get even more to try build for the future is tough. When
you have bad credit score and have been paying your debt hit and miss,
credit providers either refuse you credit, or offer you credit at very high
interest rates to offset their risk.

WHAT WE LEARN FROM LOADSHEDDING
MAKING A PLAN
For too long perhaps the plans to try and rescue the Eskom situation
have been too tepid. Not extreme enough. Bad habits have been
allowed to carry on and bad decisions and some skelemheid have
compounded the problem.
Now there are big plans afoot to try right the ship. For many with debt
problems one of the best things they have done is go to a professional Debt
Counsellor for help to turn things around. They have made a new, better
more extreme plan to sort things out.
If you have sat with a growing debt problem for years it can be hard to
change how you do things. For example, many consumers who enter debt
review are told they need to set aside money each month towards future
expenses (like TV or car licenses, car services or school clothes). It takes real
self control and a change in how you have done things in the past to not
spend that money and actually set it aside. Change is, naturally, difficult.

WHAT WE LEARN FROM LOADSHEDDING
TERMINOLOGY &
MARKETING
Terms like “rolling brownouts” or “blackouts” could be perceived to
be offensive or simply carry more the thought of the supplier being
useless.
“Loadshedding” however makes it seem more like load sharing - we are
working together to help one another. This helps, a little, to redirect the
irritation consumers feel, its good marketing. If you offer a service, can you
rename it or give it a smart name to win clients over?

WHAT WE LEARN FROM LOADSHEDDING
PLANNING AHEAD
Having an app on your phone that tells you when the power is going
out is one of those useful tools that helps you avoid wasting time.
A little planning goes a long way. Knowing where your debt review is
currently, and where it is going also helps you mentally prepare for the
months ahead as you slowly pay off all your debt, and then look to start
building wealth.

WHAT WE LEARN FROM LOADSHEDDING
ADAPTING QUICKLY
AND MAKING A PLAN
If you run a business now, and have not got yourself battery powered
lights (or a generator) to use during the load shedding, then you are
no doubt part of those losing a Billion Rand a day in business each
time the power goes off.
Make a plan and do it now, make sure you can get paid by having Snapscan
or Zapper, get the gas cooker going, adjust your work schedule to hold
meetings and do training during down time. Get smart and do it fast and
you will thrive while others suffer.

WHAT WE LEARN FROM LOADSHEDDING
PAST CHOICES
HAVE CONSEQUENCES
This is a tough one since we all like to try live in the moment, and
ignore the future negative consequences of our actions. Especially if
we have a current need that we have to fulfill that is going to cause
trouble down the line.
We may need food now, knowing we are going to pay for the credit we
use later but we do it anyway. So too, past political and business decisions,
from decades ago, have slowly caught up with everyone and now it is a
case of trying to adjust things to make it through. If you are busy working
and paying off debt then it is important to realize that your past actions
are responsible for your current situation, not your credit providers (who
happily gave you credit) but yourself for a variety of reasons. Regardless,
now you deal with the situation as it is, and move on knowing what to avoid
in the future, you live and learn.
Sadly Eskom can’t just pop down to their local Debt Counsellor for some
good advice and a new debt repayment plan, their situation is very complex
and dire. Let’s hope that their current plans actually work, that the extra
25% we are all going to pay for electricity over the next 3 years is enough,
and that for now the lights stay on during the winter months ahead.

KZN
20 JULY 2019
WWW.DEBTREVIEWAWARDS.CO.ZA
Each year all NCR registered Debt Counsellors and Credit providers
are afforded the chance to participate in an industry-wide peer
review that culminates in the Annual Debt Review Awards Gala.
These Awards recognizes excellence in the field of debt review and
are handed out at a modest red carpet gala event

THURSDAY
One of the new arrangements this
year is an “open day” for registrants
in the area. Local DCs and CPs will
be able to go and visit one another
on the Thursday preceding the gala
and get to know one another better.
If you are a local DC or CP (or will
be visiting at the time) then you can
speak to the organizers about going
to visit the local firms or hosting
guests:
DebtReviewAwardsopenday@debtfreedigi.co.za
FRIDAY
Several sponsors including the
various PDAs, banks and others will
be hosting a series of short workshops
on Friday, 19 July. Friday can be
tricky and there is the usual travel
time needed so these workshops will
be short and sweet and guests will
be able to attend several in a short
time period. The workshops will start
mid morning and end before rush
hour. This will allow guests to interact
with senior staff members from the
various sponsors, and discuss key
industry issues and challenges. If you
would like to attend please email:
DebtReviewAwardsWorkshop@debtfreedigi.co.za
Visitors will be able to get together
for an informal dinner at a local
restaurant if they wish. This presents
another opportunity to chat and
get to know one another better in a
relaxed social environment.
SATURDAY
This year the main event, the
red carpet Gala will be held on
Saturday evening 20th July in Mount
Edgecombe, KZN. The venue is not
very far from the large international
airport and over 150 guests from
across the country will attend. 50
different Debt Counsellors and many
credit providers will be recognized on
the night as guests are able to mingle,
nibble and hear presentations.
SUNDAY
After the event and before everyone
heads off home, there will be another
chance for guests to enjoy a quick
bite to eat on Sunday morning at
a local eatery. One last chance to
congratulate the winners and swop
business cards. If you would like to
know more about the event, or attend
any of the workshops, open day or
the gala event feel free to email:
DebtReviewAwards2019@debtfreedigi.co.za

DEBT REVIEW
SCHOOL
If a credit provider begins legal
action to collect money on an
account before you enter debt
review, your Debt Counsellor will
include that account as part of
your monthly budget (it won’t
be adjusted to a lower
payment amount in your
review).

PROFESSIONAL DEBT
COUNSELLING ATTORNEYS
TEL: 021 872 1968
11 MARKET STREET, PAARL
www.steyncoetzee.co.za

Die Republiek van
SKYT AFRICA
Hi Almal,
Ten tye van hierdie skrywe is ons nou al n paar dae in die greep van
beurtkrag en volgens die verduidelikings gaan die situasie nie binnekort
verander nie. Dit is ongerieflik, ongemaklik en frustrerend. Wat egter
soos n soos n paal bo die water uitstaan is dat mense hierdie frustrasie
op mekaar begin uithaal.
Die ongeduld van motoriste tydens beurtkrag bereik nou nuwe hoogtepunte
of is dit laagtepunte. Die beginsel van nugtere denke en bedagsaamheid
verdwyn nou agter n denke van bogger jou! Gevalle van padwoede het
reeds skerp gestyg. Ja dit is n pyn in die agterent omdat die verkeersligte
nie funksioneer nie maar dit is nie die ou voor, agter of langs jou skuld nie.
Dit is asof die magteloosheid om niks aan die situasie te kan doen nie n
ongekende woede na vore bring. Hoe gaan ons optree na nog n week?

Self op Facebook vlieg wildvreemdes mekaar in die hare oor n onskuldige
opmerking.
Toegegee ons is tereg moerig oor die situasie maar ons moet dit nie op
ons medemens uithaal nie. Jare gelede het ek invorderings gedoen en
menigte maal was my oproepe met n gevloek en geskel beantwoord asof
sulke optrede die situasie sou aanspreek of regstel. In my omgang met
DC’s is dit ook duidelik dat hulle gereeld aan die ontvang kant is wanneer
hulle opvolg oor betalings wat nie nagekom is nie.
Wanneer n snytjie gebotterde roosterbrood op die grond val gaan hy
botterkant na bo of botterkant na onder val? Ons wil immers n botter na
bo kant dag beleef, dit wil sê n positiewe dag en het nie die negatiewe
botter na onder mense nodig wat almal links en regs beskuldig en aanvat
nie.
Voordat daar gedreig, geskel en gevloek word dink eers wie of wat was
die oorsaak van die frustrasie. Mag die donkerdae van korte duur wees!
Groete,
Christo
Christo Hattingh
Kyk gerus my LinkedIn profile:
https://www.linkedin.com/in/christo-hattingh-351a52130/
* Seriously please do let us know if you found this article to be
funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

www.collectnetpda.co.za

Debt Counsellors Collective
Now that iDCC is a member of
CIF we encourage all registered
DC’s who are not affiliated with
an association to join so that DC’s
get the opportunity to influence
decisions taken by the NCR.
Flooding dodgy banks and
large corporations with
questions and complaints.
Writing letters to the press
and politicians. Boycots and
non-compliance. These are the
tools of the modern activist.
With no violence, this kind of
silent activism brings about
change. Join us & Our Partners
now, it’s fully confidential.
Members please
have your say on the
latest poll regarding
credit bureaus on the
member’s Facebook
Page.
www.allprodc.org

We are looking for a
member to take the role
of Association Secretary.
Are you interested?
Email:
BDCF@offsite.co.za
www.bdcf.co.za
Upcoming Regional Meeting Dates:
Eastern Cape - 17 May 2019
Free State - 10 May 2019
Gauteng - 14 May 2019
KZN - 17 May 2019
Western Cape - 21 May 2019
NDCA are ready to help
consumers who are
struggling with debt.
Visit our site for more
information
www.dcasa.co.za

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Send your CV to jocelynl@octogen.co.za
Or visit us at
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and
https://www.indeed.com/cmp/Octogen-(pty)-Ltd

NCT ADJUST RULING
PREVIOUSLY SENT TO ALL DCS
A while back, Debt Counsellors across the country suddenly received
a copy of a National Consumer Tribunal (NCT) ruling in a case
between some consumers and their Debt Counselling firm. This was
very unusual.
The firm is one of the largest in the country and the fact that the ruling
seemed to indicate that they had not done their job 100% was not great
for their reputation. But not all was what it seemed and sending the ruling
out to all Debt Counsellors seems to have been premature (in retrospect)
as the NCT has now rescinded and amended that ruling.
Part of the problem was that this large firm never received an invitation to
attend the NCT case due to wrong email addresses being used to notify
them that the consumers were asking the NCT to review their matter.
This meant that the NCT ended up relying on only half the necessary
information.
Something else unusual that happened was that the initial NCT ruling
ended up saying that the CEO of the NCR had to get a copy and implied
that the NCR had to do something with the ruling to show Debt Counsellors
what not to do (as if this big firm had made a mistake). Seemingly the
consumers never asked anyone to do this.

When the NCT first heard the case, without the Debt Counsellors attending,
they were asked by the consumers to rule that they were no longer over
indebted (no longer needed debt review). This is a common challenge
for consumers who wish to have the credit bureau listing for debt review
removed. Credit bureaus only have one type of listing for anyone in debt
review and the NCR have told them not to remove this listing quickly and
without a lot of extra work (which is not required by the National Credit
Act). The NCT heard the matter and worked with the information given.
The NCT also saw that the consumers had two accounts which had not
been included in their original NCT debt restructuring consent order. The
NCT are happy to grant consent orders* for debt review where all the
consumer’s credit providers agree to a new adjusted debt repayment plan.
It now seemed that the big debt counselling firm had somehow forgotten
or ignored these accounts and thus the consent order was probably not
valid (since there was no consent for those two other accounts).
This was why the NCT ruled that the consumer’s debt restructuring NCT
ruling was not valid and that they were no longer under over indebted and
under debt review.
Once the Debt Counsellor found out about the matter (probably by getting
an email about their case in their inbox like all the other Debt Counsellors
in the country) they immediately went to the NCT and asked to present
their side of the matter. They did not want to stop the consumers from
exiting debt review but wanted to present the NCT with extra important
info about how they had helped the consumer.
It turns out that the big debt counselling firm took over the consumers
matter from another previous debt counselling firm. Before they even
got to handle the matter the two supposedly ignored accounts had been
‘terminated’ from debt review by the credit provider. If a credit provider
doesn’t want to help a consumer through debt review they can send out

a Section 86(10) notice and potentially start new legal action against the
consumer (which the consumer can defend in terms of NCA Section 86(11)
and have put back into debt review).
The big debt counselling firm had, in fact, made provision for paying
these two accounts in the consumer’s monthly budget and had included
all other accounts into the consent order which was then granted (and later
rescinded). Because the two accounts had never been taken to another
court for enforcement they were unable to help the consumer get these
accounts put back into debt review. Thus they worked with all the other
accounts and got consent.
This new NCT ruling then seems to show that as long as a Debt Counsellor
brings all the accounts which they can work with in terms of the NCA (a
Debt Counsellor cannot ask a court to rule on an account which is already
potentially been taken before another court) the NCT can grant a consent
order.
This latest ruling still says that the consumers are not over indebted and can
leave debt review. This is what the consumers and their Debt Counsellor
wanted for them. They can now use this ruling to try and force the credit
bureaus to remove their debt review listing.
The Debt Counselling firm is happy too since they are now shown to
have done a proper job. It is now clear that they were even helping tidy
up somewhat after the previous Debt Counsellors. The new ruling also
removes the need for the NCR CEO to have been informed and other
Debt Counsellors to be told to avoid certain actions. This part of the ruling
is a bit too late since the NCT already sent out that blast email to all their
registered DCs. Probably the NCT will now send out another blast email
with some clarification on the matter.

KIM
ARMFIELD
AND ASSOCIATES
When debt
review clients
don’t pay they
put your entire
practice at risk!
We make sure you get paid for
the work you’ve already done!
Tel: 021 949 1758 | 084 702 3760
info@legalwc.co.za | www.capeattorney.co.za

Consumers Want an Easier Way To Remove
Credit Bureau Debt Review Status
Debt Counsellors work hard to help their clients leave debt review. They
work hard to help their clients get rid of debt and get back on their feet.
At present they struggle regularly to get the credit bureaus to remove the
overly simplistic and problematic debt review listing that is made.
Consumers who abandon either the services of their Debt Counsellor or
who simply don’t stick to the debt review court order can get stuck fighting
to get the NCR and credit bureaus to have that listing removed. This issue
is negatively impacting on the popularity of debt review and will no doubt
also be a challenge should debt intervention ever actually kick in.
The matter has been somewhat addressed in guidelines issued by the NCR
but the challenges still continue and no easy solution is in sight unless small
amendments are made to the NCA or regulations. Unfortunately, the focus
of those with the power to do so has been elsewhere and this issue has
been repeatedly overlooked. For now, consumers and Debt Counsellors
simply have to work a little bit harder in this regard.
* The NCA Section referring to consent orders has not as yet been amended even though the
NCA has had several changes made over the years. Specific reference to debt counsellors is
still missing. Legislators have seemingly not felt the need to include the change since the NCT
consent order process is already working so well.

DEBT REVIEW
SCHOOL
When you have a financial
emergency rather think of what
you can sell or how you can make
a clever plan than miss your debt
review payment. You should also
talk to your Debt Counsellor asap!

STUCK
USING
ANCIENT
TECHNOLOGY?
Contact Maximus on 011 451 0041 | www.dcmax.co.za

don’t be a twit
http://twitter.com/Debtfree_DIGI
All professionals have professional indemnity if the unforeseen
happens. Do you as a professional Debt Counselor have
professional indemnity as stipulated by the ethical code?
contact us today for more information
086 111 2882
TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za
www.in2insurance.co.za

CLICK THE C
SERVICE D
DEBT COUNSELLORS
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DEBT COUNSELLORS
GAUTENG
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LIMPOPO NORTH WEST EASTERN CAPE
MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE
Cathy Foster
Debt Counsellor – NCRDC1977
Penny Wise Debt Counselling
Tel: (011) 679 1540
Fax: 086 719 3378
Mobile: 083 298 4467
Email: cathy@pennywise.co.za
www.pennywise.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
GAUTENG
Armani Debt Counselling
Take the First Step
to Financial Freedom
Tania Dekker
Tel: 011 849 3654 / 7659
www.armanigroup.co.za
Dynamix Debt Counselling TLC
Alida Christie NCRDC2324
Office 1, 34 Beefwoodstreet,
Vanderbijlpark, 1911
Tel: 079 520 4369
Tel: 016 100 8020
tlcdebt@mweb.co.za

Specialist Debt Management Centre
Beverley Ludick, NCRDC948
Pretoria
Tel: 012 377-3557
Email: obligco@gmail.com
Email: dc@obligco.co.za
www.obligco.co.za
Creators In Financial Wellbeing
NCRDC677
You Are Not Alone
We’ll handle your creditors so you
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1 Dingler Street, Rynfield, Benoni
0861 10 11 00
info@debtmend.co.za
www.debtmend.co.za
“Helping you the SMART way”
0860 061 008
info@smartdebtadvisors.co.za
www.smartdebtadvisors.co.za
NCRDC197
Tel: 011 660 9970
Fax: 086 540 5017
KRUGERSDORP
e-mail: nicky@nvdmdc.co.za
www.nvdmdc.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions
CCDC
Consumer Care Is our Priority.
Tel: 018 462 4263 / 073 624 6949
Email: info@ccdc.co.za
www.ccdc.co.za

DEBT NO MORE - NCRDC1973
Christelle du Toit
Tel: 016 423 6301
Cell: 083 321 6731
FAX: 086 219 3306
Email: debtnomore@jjckruger.co.za
www.jpawfin.co.za
GAUTENG
MV Business Empowerment
9 River Road
Morning Hill
Bedfordview
(next to Eastgate mall)
Tel: 083 490 3339
velaphi@infitech.co.za

Get
debt relief ¨
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016 423 3029
082 812 5442
info@resolutiondebt.co.za
South Africa’s
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086 999 0606
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2014
Debt Review
Awards
WINNER
2016
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Awards
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2017
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Tel: 010 005 5326
Cell: 083 748 4426
FAX: 086 571 7003
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South Africa’s
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Fighting For Consumer Justice
Tel: 021 007 1688
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086 999 0606
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KWAZULU-
NATAL
2014
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Awards
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2016
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The simple way to a
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DEBT COUNSELLING
Debt Review Specialists
23 Coronation Road
Mithanagar
Tongaat
4399
Tel: 071 222 9481
Tel: 032 944 3446
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031 303 3690 / 084 250 2356
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FINESSE

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Credit Matters
South Africa’s Leading
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14th Floor, The Pinnacle
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Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za

National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
FREE STATE
South Africa’s
largest and most
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winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
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2014
Debt Review
Awards
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2016
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2017
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LIMPOPO
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Depopulating a generation of over
indebted and populating a debt free
generation.
Office no 2, 5 A Schoeman Street,
Polokwane
Tel: 0152912731
Tel: 0877028518
Email: admaau66@gmail.com
www.maaudebts.co.za
South Africa’s
largest and most
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winning Debt Counsellor.
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2014
Debt Review
Awards
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2016
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Awards
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Awards
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MPUMALANGA
GMC Debt Solutions
52 Kerk Street
Lydenburg
Tel: 087 802 7054
Tel: 087 151 1034
www.gmcdebtsolutions.co.za
National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Romi Oliphant
Debt Counselling
Service
013 650 0116
rodcs4u@gmail.com
http://rodcs4u.webs.com/
WhatsApp
062 502 5987
South Africa’s
largest and most
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winning South Africa’s Debt Counsellor.
Leading
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14th Floor, The Pinnacle
Cnr Strand & Burg St
086 Cape 999 Town 0606
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
info@debtbusters.co.za
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2014
Debt Review
Awards
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2016
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2017
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Awards
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National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
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14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTH WEST
Depopulating a generation of over
indebted and populating a debt free
generation.
Office No. 6, Prime Pharm Building,
36 Dr Nelson Mandela Drive
Tel: 0186320053
Tel: 0877026744
Email: papi@maaudebts.co.za
www.maaudebts.co.za
South Africa’s
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Debt Review
Awards
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2016
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National Debt Advisors
Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
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14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NORTHERN CAPE
South Africa’s
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trusted, multi-award
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086 999 0606
info@debtbusters.co.za
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2014
Debt Review
Awards
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2016
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Awards
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2017
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Awards
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Fighting For Consumer Justice
Tel: 021 007 1688
www.nationaldebtadvisors.co.za
Credit Matters
South Africa’s Leading
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14th Floor, The Pinnacle
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Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
EASTERN CAPE
South Africa’s
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winning Debt Counsellor.
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
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2016
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Awards
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Awards
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Tel: 021 204 8001 • Email: dc@ffsdc.co.za
www.financialfreedomsolutions.co.za
dc@ffsdc.co.za
www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP
Get Your Life back on track
TEL: 087 230 0223
FAX: 086 551 1649
EMAIL: makanti@isiseko.co.za
WEB: www.isiseko.co.za
NCRDC1142
No 2 Golden Isle Building
281 Durban Road, Oakdale,
Bellville, 7535
Tel: 086 111 3749
Email: help@zerodebt.co.za
www.zerodebt.co.za
Credit Matters
South Africa’s Leading
Debt Counsellors
14th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
All Debt Solutions
Fast tracking your financial freedom
Tel: 0861 255 3328 / 021-557 9981
Email: info@allds.co.za
www.alldebtsolutions.co.za
https://www.facebook.com/
alldebtsolutions

South Africa’s
largest and most
trusted, multi-award
winning Debt Counsellor.
Your Guide to Financial
Wellness and Recovery
0861 229 922
info@debthero.co.za
www.legalhero.co.za
086 999 0606
info@debtbusters.co.za
www.debtbusters.co.za
2014
Debt Review
Awards
WINNER
2016
Debt Review
Awards
WINNER
2017
Debt Review
Awards
WINNER
WESTERN CAPE
CONSUMER DEBT SUPPORT
Annienne Nel NCRDC2452
Kairo’s House, 22 Fairfield
Southstreet, Parow, 7550
Office: 021 930 5791
Cell: 082 641 2328
Fax: 086 563 3264
e-mail: info@debtcentre.co.za
www.debtcentre.co.za

“Helping you the SMART way”
0860 061 008
info@smartdebtadvisors.co.za
www.smartdebtadvisors.co.za
RIGHT STEP TO A
DEBT FREE LIFE.
086 111 2274
081 785 3724
info@logicaldebtsolutions.co.za
www.logicaldebtsolutions.co.za

SUPPORT SERVICES
011 451 0041
0860 072 768
www.dcmax.co.za
lana Van Herwaarde,
DC Operation Centre (PTY)
Tel: 0867227405 Email:
info@dcoperations.co.za
www.dcoperations.co.za
COMING SOON
TRAINING

DEBT
086 126 6562
debt@one.za.com
www.one.za.com
INSURANCE

LEGAL
Liddles & Associates
“It always seems impossible until it
is done” N. Mandela
(T) 021 930 5790
(F) 0866070940
(E) frontdesk@liddles.co.za
www.liddles.co.za
Steyn Coetzee Attorneys /
Prokureurs
Adri de Bruyn
11 Market Street / Markstraat 11,
Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678
adri@steyncoetzee.co.za
RM Brown and Associates
16th Floor, The Pinnacle
Cnr Strand & Burg St
Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za

Your Debt Counselling Attorneys
Johannesburg | Cape Town
Kim Armfield
Attorney & Family Law Mediator
Address: Unit 1B, FinansHuis, 7
Voortrekker Road, Bellville
Tel: 021 949 1758 / 021 945 2526
Office cell: 084 8588 284
kim@legalwc.co.za
Andre Van Zyl
021 494 4862
info@bassonvanzyl.com
www.bassonvanzyl.com
CREDIT
BUREAUS
Xpert Decision Systems (XDS)
South African information bureau.
Cape Town | Johannesburg
+27 11 645 9100
info@xds.co.za
www.xds.co.za

PAYMENT
DISTRIBUTION
AGENCIES
COLLECTNET
+27 12 140 0602
DC Partner
044 873 4530
Hyphen PDA
011 303 0060
NPDA
0861 628 628

SYSTEM PROVIDERS
FINWISE - INNOVATIVE DEBT M
Tel: 011 451 0041
Tel: 0860 072 768
www.maxpayments.co.za
Debt Review Software
Tel: 016 004 0031
South Africa’s premier
debt management solution
www.finwise.biz
•
•
•
•
•
‘’ I was pleasantly surprised by our experien
new system is intuitive and e
Debt counsellor Eas

CAPITEC CONTACT DETAILS
Form 17’s
Proposals
Court documents
General Queries
Refund Requests /
Cancellation of Debit Orders
Complaints
Insurance Certificates
ccsforms17@capitecbank.co.za
ccsproposals@capitecbank.co.za
ccsdebtrevieworders@capitecbank.co.za
ccsdebtreviewqueries@capitecbank.co.za
ccsrefundrequests@capitecbank.co.za
ComplaintManagement@capitecbank.co.za
coming soon
Sharecall Contact Number 086 066 7783 - Select Option 2
ESCALATION PROCESS
COMING SOON

Debt Review DepartmentEmail Address
Turnaround Time
Contact Details Standard Bank Debt Review
Debt Review Call Center: 0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days
Debt Review payment queries: DRPayments@standardbank.co.za 7 days
Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days
Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders
**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up
letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas
Credit Card 086120 1000
Diners Club 0113588400 / 0860346377
Vehicle Asset Finance Recoveries 0861102347
Vehicle Asset Finance Collections 0861102347
Home Loans Pre Legal 0860102270
Home Loans Customer Service 0860123001
Standard Bank Insurance 0860123911
Deceased Estates 0861001868

Contact
Function
C A L L C E N T E R
0861 005 901 For your convenience we now offer the opportunity to call our contact centre
and be transferred to specic departments. Note that our consultants in these
departments are subject matter experts and will best be able to assist you for
a swift resolution. Please note; choosing the incorrect option could delay the
resolution of your query.
Option 1: Updated balances, statements, settlements, refunds and
Option 1: general enquiries
Option 2: Any COB related queries
Option 3: Any Proposal related queries
Option 4: Any termination related queries
Email Turnaround Time Function
Certicate of Balance
DRCob@absa.co.za
DRTransfer@absa.co.za
DCCOBQueries@absa.co.za
Debitordercancellations@absa.co.za
DCRCAssessment@absa.co.za
5 Business Days
5 Business Days
5 Business Days
5 Business Days
10 Business Days
Processing of the 17.1 application.
Manage all debt counsellor swaps and
system changes.
Manage all COB escalated queries and
follow-ups.
Manage all debt order cancellation requests.
Manage reckless lending allegations.
DCKYC@absa.co.za
KYC
For return of KYC Forms.
Authorised Financial Services Provider and a registered credit provider (NCRCP7)
Absa idirect’s FSP 34766
Absa Insurance Company’s FSP 8030

Email Turnaround Time Function
Proposals
DCProposalquery@absa.co.za
DRProposals@absa.co.za
10 Business Days
10 Business Days
Manage all proposal escalated queries and
follow-ups.
Processing of the following documents:
17.2, proposals, proof of insurance,
17.3 & supporting documentation.
Legal
Courtapp@absa.co.za 5 Business Days All legal documents to be provided to this
department for review.
Termination
DRTerminations@absa.co.za
17.4@absa.co.za
10 Business Days
10 Business Days
Manage all termination queries,
reinstatements requests and follow-ups.
Manage all voluntary termination requests.
DCClearanceCerticate@absa.co.za
Clearance
5 Business Days Manage all clearance-related queries
and requests.
Service
Types of queries managed by this department; Account closure conrmation/request. Balance conrmations/
query. Account status conrmation, statement request. Paid up letter request. Refund request. All relevant
operational queries to be referred to operational queues mentioned.
Debtreviewqueries@absa.co.za
Debtreviewmanager@absa.co.za
10 Business Days
5 Business Days
Entry point for all query-related matters.
Escalation point for all query-related matters.

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process
www.nedbank.co.za

17.1, 17.2, Proposals, General
correspondence:
debtcounselling@africanbank.co.za
To register for Legal Web Access:
lwac@africanbank.co.za
Reckless Lending investigations:
RLA@africanbank.co.za
ESCALATION PROCESS
DETAILS COMING SOON