Debtfree Magazine March 2019

NCT ADJUST RULING
PREVIOUSLY SENT TO ALL DCS
A while back, Debt Counsellors across the country suddenly received
a copy of a National Consumer Tribunal (NCT) ruling in a case
between some consumers and their Debt Counselling firm. This was
very unusual.
The firm is one of the largest in the country and the fact that the ruling
seemed to indicate that they had not done their job 100% was not great
for their reputation. But not all was what it seemed and sending the ruling
out to all Debt Counsellors seems to have been premature (in retrospect)
as the NCT has now rescinded and amended that ruling.
Part of the problem was that this large firm never received an invitation to
attend the NCT case due to wrong email addresses being used to notify
them that the consumers were asking the NCT to review their matter.
This meant that the NCT ended up relying on only half the necessary
information.
Something else unusual that happened was that the initial NCT ruling
ended up saying that the CEO of the NCR had to get a copy and implied
that the NCR had to do something with the ruling to show Debt Counsellors
what not to do (as if this big firm had made a mistake). Seemingly the
consumers never asked anyone to do this.