business excellence booklet proof-01
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
CUSTOMER SERVICE<br />
Crew Faced’s approach to customer service remains consistent.<br />
Personalised contact & initial conversations with each client enables Jess to<br />
connect & meet their needs, ensuring client enquiries lead to appointments<br />
& repeat <strong>business</strong>.<br />
Crew Faced is very proud of its 5 star customer review & service ratings, as<br />
voluntarily offered & published by its clientele.<br />
A reminder SMS service has proven effective in the confirmation of<br />
appointments detailing preparation, accessibility & payment requirements.<br />
Crew Faced has been successful in booking majority of brides (99.8%) who<br />
completed wedding makeup trials. The two exceptions so far were due to<br />
budget, & declining a makeup application entirely.<br />
A detailed consultation prior to all applications identify allergies or<br />
intolerances to ensure a risk- free service.<br />
All communication with clients is facilitated by Jess & her P.A. Ensuring a<br />
consistent approach-<br />
- Appointments are allocated to the team according to best fit & availability<br />
-Feedback is sought from each client in a timely manner, requesting to be<br />
tagged in published photos or completing a review on Facebook<br />
-Any constructive feedback is addressed with Jessica directly & fully resolved to<br />
the clients satisfaction ensuring repeat bookings.<br />
Jess is a magician.<br />
A true artist & extremely<br />
talented. Not only do I feel<br />
beautiful & confident, I also<br />
enjoy the experience that<br />
Jess & her team consistently<br />
offer. As a local small <strong>business</strong><br />
owner, I can confidently refer<br />
Crew Faced to clients, friends<br />
& family<br />
- Amanda Hind
Change language