business excellence booklet proof-01

PEOPLE AND CULTURE
Crew Faced adopts a culture that aligns with her family values.
Offering a before & after hours service offers flexibility to clients & staff
whilst training is undertaken in a fun & interactive environment with the
team at a mutually agreeable time.
Positions are offered to candidates interested in fulfilling a career in
makeup artistry- favouring those studying & working part time in the
beauty industry.
Mentees participate on a voluntary basis & understand the expectations
regarding punctuality & reliability when representing Crew Faced. Besides
attending theoretic & practical training sessions in the studio they provide
basic assistance to Jess during peak season.
Contracts outline a detailed position description & abide with relevant
beauty industry award conditions, with a review & pay increase at the
end of probation.
STAFF INCENTIVES & REWARDS INCLUDE
-Incentives & commission for referring clients & upselling additional
products & services
-quarterly after hours training sessions to promote engagement
-constructive feedback, discussions of results with team- sharing client
feedback & reviews
-staff day out including lunch & shopping for new products with staff picks
-fashionable & comfortable uniforms
Crew Faced believe the training &
application from all crew remains
consistent & as such, does not
charge a higher fee for application
by a senior makeup artist.
It is Crew Faced practise that no
extra charge is placed on wedding
makeup application.
Additional options are
communicated during consultation.
Clients are in control of their
expenditure by choice of service
& customised options.