Swissmedic Annual Report 2018
2018 Annual Report and annual financial statements of the Swiss Agency for Therapeutic Products (Swissmedic)
2018 Annual Report and annual financial statements of the Swiss Agency for Therapeutic Products (Swissmedic)
- No tags were found...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Information technology and telecommunication<br />
85<br />
IT operations, user support, maintenance<br />
and continuous improvements<br />
Deriving a benefit from IT solutions requires trained, informed<br />
users, easily accessible, secure and well-maintained<br />
infrastructures, the constant exploitation of potential efficiency<br />
drivers, and rapid, simple access to support services.<br />
Service and support management has the vital task of delivering<br />
and overseeing these support capabilities.<br />
Activities<br />
• The public tendering process for bids to replace the<br />
central IT platform and internal first-level IT support in<br />
the medium term was successfully completed.<br />
• <strong>Swissmedic</strong> employees are now benefiting from a<br />
simplified, clearer time recording system.<br />
• A new IT workplace system was designed.