BITS Induction Manual_Final

Business Inform at ion Technology Solut ions (BITS)
- BITS support whenever whatever& wherever
we need in our remote branch offices we
need dependable BITS support. ABITS is
really a friend in need and we have
strengthened by adding a direct quality BITS
support for our every five locations, which
enable you to have more time for our
business and family. A qualified BITS person
is committed to deliver beyond just BITS
service & solutions, to enable our services
commitment to serve our external
customers through our internal users
better.
- Web culture services have totally changed
the way we do business today. Our
connectivity reach at our locations will surely
provide you further more strategic
advantage.
- Fast technological changes with internet
revolution, everyone wants to use
connectivity effectively. We would want to
leverage the usage of BITS and ensure our
return on investments used and utilized
effectively 100% usage. The Business
Information Technology wing of Mahindra &
Mahindra Financial Services Sector (MMFSS)
manages the entire IT operations
(viz. infrastructure management,
Network & Connectivity
management, Backup, recovery
management and Audit & quality) to
guarantee highest availability to its
users, BITS ensures delivery of
secured, competitive software
products development and
management with providing
appropriate awareness among users.
BITS Support (ABITS)
- A complete portfolio of customized
services and BITS expertise, from
planning & Design to installation,
integration, migration assistance, from
onsite hardware networking and
software fixes at our branch/regional
offices to Operations & Management in
sink at HO data center or Network
Operation Center to use our systems
99.99 up time without fail.
- ABITS is stationed for every five
locations to cover less than 200 km
radius, so that he can visit per day 1
branch and address the system issues
for which he has assigned for the week.