BITS Induction Manual_Final

He has to ensure & monitor all the BITS IT
used assets to keep 99.99 uptime. He has to
rest assure the databank on technical
queries and solutions for that five locations.
Co-ordination between all BITS related
Vendors and maintains the committed
relation on service deliverables between the
vendors and the users.
- ABITS as the ability & trained to address our
system needs in the shortest time. He
have to enable to optimize our
investments through efficient utilization
of our IT infrastructure with minimum
downtime to maximize our (return on
Investment) ROI. Well defined deliverables
for his service delivery as per our
requirements at our locations.
IT Vision
- 3C= 3S --> Corporate Customer Care =
Solution Support Service
- Provide high quality deliverables at
affordable time that aims to ?enhance the
competitiveness?.
- Technology is another key differentiator at
MMFSL. Our alliances with best-of-breed
technology partners ensure
proactive, on demand support to
meet our growth in Rural, Environmental
challenge as well as the continuous
development of our BITS infrastructure
and delivery channels to achieve superior
standards of customer service.
Scope act ivit ies
- The IT service Management System of
Mahindra & Mahindra Financial Services
Ltd (BITS ? Division) supporting the
provision of IT Helpdesk, IT support
services, IT application development and
support in accordance with the service
catalogue to the employees of Mahindra
Finance and its subsidiaries Mahindra
Insurance Brokers Ltd, Mahindra Rural
Housing Finance Ltd and Mahindra Asset
Management company Private Limited
from the Head office located in Mumbai.
- Mahindra Finance ? BITS (Business
Information Technology Solutions)
journey started way back in 1997. Today,
Information Technology is an ingrained
component of the overall business
structure at Mahindra Finance.