The 10 Most Promising BPO Services provider companies

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MK Noorani TAJ CEO & MD Of many things that make a company great, manpower or employee strength rules the chart. Finding the right people for the right job is crucial for any company. But the whole process of recruitment can be an ardent task especially with fluctuating market demand and supply rules. As such, companies need to rely on strategic partnerships with reliable business outsourcing providers who can meet their demands within stipulated constraints. One such company satiating clients on every parameter is ALWACHSEND. The company offers wide range of BPO (back office operation, accounts & finance, HR, data processing, vertical support and others), call center (telemarketing/collections/follow-up/lead generation/survey/research/technical support), and IT/ITES services that help clients achieve new levels of profitability while reducing their operating costs. The technology-driven offshore outsourcing solutions which ALWACHSEND has been providing to global companies since 2018 has created major value for its US & UK customers. “Our in-depth knowledge in BPO, call center and IT/ITES services enable us to provide a total solution for international projects 20 including inbound & outbound,” professes M K Noorani TAJ, CEO & Managing Director. Adding more glory to ALWACHSEND’s foundation are Zareen, Abdul, and Nayeem – the Directors, and Yengareddy – the Advisor. Distinct Features Operating from India’s software hub, Bangalore the venture grants value added workflow solutions by utilizing global resource skillsets and technical facilities. It has not only invested in top-line technologies but also trained its resources to execute every process with absolute client satisfaction. Committed to meeting consumer’s expectations, ALWACHSEND upholds a separate nonvoice team who handles projects with online queries and provides 24×7 assistance through phone, email or live. Going an extra mile, it associates with several firms globally in order to bring the best of technologies, prices and people. These distinct outsourcing features give consumers a competitive edge over other players in the market. JUNE 2019
In pursuit of establishing credible goals and creating an environment of continuous improvement, ALWACHSEND has deployed stringent quality monitoring systems and acquired ISO 9001:2000 certification, thereby meeting international quality standards. Apart from implementing various security measures such as data encryption, antimalware protection, and firewall, the company exploits information leakage, unauthorized access and website defacement prevention (wapples) to maintain data confidentiality. These distinct measures have facilitated ALWACHSEND to acquire clients like Apple, Yahoo, and Google, along with telecom/government entities, and establish trust-based relationships with them. The company that started with only five employees today upholds 300+ people with its partners and aims to introduce UPI merchant app countrywide. Simultaneously, ALWACHSEND envisions entering Rs. 50 crore club by FY 2019-20. Exclusive Services ALWACHSEND offers services under the following specialized Branches: ALWACHSEND is one of the leading Training Development & Manpower Staffing, offering cost-effective & hassle-free solutions across all the industries in India and overseas. Its professionals have vast knowledge in the recruitment process, hiring strategy, screening the right candidates for the right job. The experienced Recruiters are dedicated to providing support in the following areas and more: • Training & Development • Permanent Hiring • Executive Search • Contract Staffing • Campus Placements • RPO Services • IT Jobs • Management Jobs • IT Consulting • HR Consultancy Services ALWACHSEND develops IT solutions that deliver results for the business. Its qualified software engineers and developers are adept in the latest technologies for onpremise, cloud, mobile and web solutions. It follows best practices, so the process of design, development, deployment and maintenance is hassle-free for clients. ALWACHSEND is proficient in developing high-quality software solutions on the latest, popular platforms within stipulated timeframes. INBOUND CALL CENTER SERVICES ALWACHSEND ensures that the inbound call centre services of the client company are high performing and that its customer service efforts are inextricably linked. This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities. As an expert global IT-BPO, ALWACHSEND has the experience, the trained staff, resources, and the technology to ensure that the inbound call centre service of clients surpasses expectations and yields desired results in the form of increased sales leads and enhanced customer relationships. OUTBOUND CALL CENTER SERVICES ALWACHSEND has highly skilled agents with years of experience selling products and telemarketing over the phone. It creates programs that fit clients’ needs and offer the best in script writing, quality control, and outbound call training. It has provided various lead generation services to multiple companies and provides its clients with fresh sales opportunities daily. Its comprehensive support ensures high sales ratio, customer service and the best return on investment. With no long-term commitments, ALWACHSEND’s month-to-month agreements give clients the flexibility to add agents to projects fast. BACK OFFICE SERVICE SUPPORT FOR NON- VOICE An organization’s back office management can significantly impact its success. Large volumes of data accrue on a daily basis, from various transactional processes such as order fulfilment, applications processing, transaction processing, billing, and collections that require effective back office solutions. Alwachsend is one of the reputed leaders in empowering numerous global businesses and organizations through high quality back office BPO services that promote enhanced business efficiency and improved bottom-line. WACHSEND provides end-to-end Business Process Outsourcing Services, BPO, Call Center and IT Outsourcing Services. Its offering spans IT Services, Finance and Accounting Outsourcing Services, Back Office, Data Entry and Data Processing Services, Call Center (Customer Service) Outsourcing, Healthcare BPO Services, E-commerce Support Services, Corporate Training, and Digital Marketing. JUNE 2019 21
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The 10 Most Promising BPO Services provider companies

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