15.10.2019 Views

Land Article Fall 2019

In the Fall 2019 issue of LAND, author Lorie A. Woodward's article captures the true essence of the exceptional service that Swan Land Company delivers "From The Kitchen Table To The Closing Table." https://www.swanlandco.com/blog/exceptional-service-kitchen-table-closing-table

In the Fall 2019 issue of LAND, author Lorie A. Woodward's article captures the true essence of the exceptional service that Swan Land Company delivers "From The Kitchen Table To The Closing Table." https://www.swanlandco.com/blog/exceptional-service-kitchen-table-closing-table

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

LegendaryLiving<br />

N3 CATTLE COMPANY<br />

F A L L 2 0 1 9<br />

P R E S E N T E D B Y<br />

CALIFORNIA OUTDOOR PROPERTIES<br />

PHOTO — CHRISDOUGLAS. PHOTOGRAPHY


Exceptional Service<br />

From the Kitchen Table<br />

to the Closing Table<br />

Story by Lorie A. Woodward<br />

Photos Swan <strong>Land</strong> Company


P R O F I L E<br />

Following the lead of founder Mike Swan, the team at<br />

Swan <strong>Land</strong> Company with its headquarters in Bozeman,<br />

Montana, serves its clients from “the kitchen table to the<br />

closing table.”<br />

“For us, the kitchen table is symbolic of the personal,<br />

high-touch way we do business,” said Swan, who ran<br />

the office of Bates Sanders Swan <strong>Land</strong> Company in<br />

Bozeman for 12 years before establishing his own<br />

brand. “Whether we’re sitting down with a titan of<br />

industry in a New York penthouse office or a ranching<br />

family from central Montana, the kitchen table—where<br />

we sit and look into one another’s eyes and really<br />

establish a personal connection—is where each and<br />

every relationship begins.”<br />

In 2012, riding on a wave of success that included<br />

representing Montana’s 124,000-acre Broken O Ranch in<br />

a sale to Stan Kroenke, Swan opened Swan <strong>Land</strong> Company.<br />

“I had great momentum, but I realized I needed help if the<br />

company was going to continue to move forward,” Swan<br />

said, noting that early sales also included Montana’s<br />

25,323-acre Historic Horse Ranch and Montana’s Lazy<br />

J Ranch, the largest contiguous privately-held block<br />

remaining in Bridger Canyon.<br />

He began adding team members in 2013. Today, his list<br />

of all-star brokers includes: Tim Anderson, David Lowry,<br />

Stephen Leibinger, Sam Sanders and Scott Williams. The<br />

company now has offices in Bozeman, Salt Lake City and<br />

Buffalo, Wyoming, and is licensed in Montana, Wyoming,<br />

Utah, Idaho, New Mexico, Colorado and Nebraska.<br />

“We haven’t taken our foot off the gas since the beginning—<br />

and we’re not letting up anytime soon,” Swan said.<br />

While growth and success tempt some companies to<br />

abandon principle for profit, Swan refuses to fall into that<br />

trap and remains true to the values he learned around<br />

his family’s kitchen table on their cow-calf operation in<br />

Montana’s Ruby Valley: personal integrity, hard work,<br />

respect and putting others’ needs before your own.<br />

“It all comes back to who you are and what you stand for<br />

as an individual—and as a company,” said Swan, a selfdescribed<br />

servant leader. “I’m a simple guy. I know how<br />

to work hard and treat people right, and I’ve surrounded<br />

myself with people who live their lives the same way.”<br />

The seemingly simple formula delivers results including<br />

signature sales such as Jane Fonda’s 2,300-acre Forked<br />

Lightning Ranch near Santa Fe, New Mexico, and the<br />

42,215-acre LF Ranch near Augusta, Montana.<br />

“Despite our relatively small size, we continue to gain market<br />

share at a rate that has me asking, ‘What is Swan <strong>Land</strong><br />

Company going to do next?’” Swan said. “While I don’t know<br />

the exact answer to that question yet, I can guarantee we<br />

will remain true to who we are—and to our clients.”<br />

FOR US, THE KITCHEN TABLE IS SYMBOLIC OF<br />

THE PERSONAL, HIGH-TOUCH WAY WE DO BUSINESS.”<br />

—Mike Swan<br />

FALL <strong>2019</strong> І<br />

LAND<br />

53


Embracing A Simple Formula<br />

Sharing a cup of coffee while sitting at a kitchen table may seem like an oldfashioned<br />

idea in today’s digital age, but it is a requirement of doing business with<br />

the Swan Team.<br />

“Before we do business, we sit down and talk through every step of the process,<br />

clarify expectations on both sides and make it clear that our team will ‘hold their<br />

hand’ from beginning to end,” Swan said. “Our approach to customer service is<br />

very personal and very high-touch, which some people would say is out of step<br />

with our hurry-up modern world, but it works for us—and our clients.”<br />

In this age of instant, impersonal communication, the first face-to-face<br />

meeting lays a foundation for a working relationship that often blossoms into a<br />

personal one.<br />

“The deals are important, but it’s the relationships that are priceless to us,” said<br />

Swan, noting team members routinely get invitations to graduations, weddings<br />

and other special occasions reserved for family and friends long after a deal is<br />

done. “We never quit working to earn and maintain the trust that underpins every<br />

successful relationship.”<br />

Authenticity matters.<br />

“If you’re not a person of your word, people will see right through you,” Swan said.<br />

“Our clients leave their kitchen tables confident that we are who we say and we<br />

will do what we promise, which is putting their interests first—every single time—<br />

and putting extraordinary effort into each and every listing.”<br />

Character counts.<br />

“When we do business with people, whether they’re CEOs of Fortune 100<br />

companies or fourth-generation ranchers, they are entrusting us with their<br />

families’ legacies and their families’ futures,” Swan said. “It’s a tremendous amount<br />

of responsibility which we take very seriously.”<br />

Personal commitment yields results for the clients and the company. Swan, who<br />

estimates up to 75 percent of the firm’s business comes from referrals and repeat<br />

business, had this lesson reinforced soon after he opened Swan <strong>Land</strong> Company.<br />

“My phone rang one day and it was Jane Fonda,” Swan recalled. “She said, ‘I’ve<br />

heard your name in several circles and I think you’re someone I need to meet.’”<br />

She was considering selling her New Mexico ranch and was looking for<br />

representation. It was Friday. Swan arranged to tour the property the following<br />

Monday morning. After evaluating the ranch, he submitted a proposal and 10<br />

days later he was drinking coffee with the actress at her ranch. They spent<br />

the morning sitting at her kitchen table and talking about the process and his<br />

company’s personal approach to business.<br />

“By the end of our visit, she said, ‘I trust you and I want you to represent me,’”<br />

Swan said.<br />

The first meeting was just the beginning. During the process, Swan made nearly<br />

20 trips to New Mexico and another six to Fonda’s home in Beverly Hills.<br />

“Every time we had to make a critical decision, I made it a point to be face-to-face,<br />

so she understood every nuance and every detail of this complicated deal,” Swan<br />

said. “I promised to ‘hold her hand’ through the entire process—and I did. This is<br />

the same principle that we apply to each and every client that we are fortunate<br />

enough to represent.”<br />

In the end, the ranch sold. Fonda expressed her gratitude for his willingness to go<br />

above and beyond her expectations as did her family and business team.<br />

“One of her assistants said, ‘This would have never happened if it weren’t for<br />

you,’” Swan said. “It’s gratifying to hear that because we work hard 24/7 to<br />

make a difference for our clients.”


P R O F I L E<br />

The Power Of A Team<br />

The Swan <strong>Land</strong> Company team, which totals nine including Swan and<br />

three support staff, is small and nimble by design.<br />

“As a team, we serve a very selective, exclusive niche,” Swan said.<br />

“We limit the number of properties we represent so we can focus<br />

on each one individually and tailor-make a plan for each property in<br />

our portfolio.”<br />

The benefits of working with a diverse, close-knit team really are<br />

very evident as the members gather around their conference table<br />

to strategize on behalf of a client. Each broker brings a unique skill<br />

set, ranging from knowledge in fisheries, recreation and agriculture<br />

to the synergy between energy development and land management,<br />

to the project.<br />

“The best solutions for our clients come from looking at every<br />

property from every angle,” Swan said. “I don’t want brokers who are<br />

clones of me, I want people who will give me their honest opinions<br />

based on different experiences and push the boundaries on behalf of<br />

our clients.”<br />

Just as the clients trust the Swan team, the team members trust<br />

one another.<br />

“The atmosphere is open and collaborative,” Swan said. “Even though<br />

we all have different backgrounds, we’re like-minded when it comes<br />

to our high-touch, customer-oriented philosophy that’s at the core of<br />

our business. It’s the power of one multiplied by six.”<br />

Plus, the team members enjoy their work and one another.<br />

“We get to do what we love in the midst of God’s most beautiful<br />

creations—and share a lot of laughs along the way,” Swan said. “To<br />

work with this team is a blessing. Each and every one of us takes<br />

ownership of our objectives.”<br />

Because of its size, the team doesn’t have the luxury of painting with<br />

a broad brush when it comes to marketing, buyer demographics or<br />

any other critical piece of the project. They study the market and<br />

adapt their strategies to meet the ever-present changes.<br />

“There aren’t many of us, so we have to make the most of our time,”<br />

Swan said. “We identify our goals and strategies—and then apply a<br />

laser-focus to execute them, and we are efficient with our time.”<br />

Egos are checked at the door.<br />

“As brokers we lead transactions, but that doesn’t necessarily mean<br />

that we lead from the front or draw attention to ourselves in the<br />

public eye,” Swan said.<br />

The team always puts the client’s interests first, time after time, so<br />

the deal can make its way to the closing table.<br />

“We work behind the scenes and take care of every detail, so the<br />

process is seamless,” Swan said. “When we do our job, the spotlight<br />

shines on our clients’ success.”<br />

Deals are finished, but relationships live on. Because of strong<br />

relationships, the team finds itself at a different kitchen table.<br />

“When people begin a phone call by saying, ‘You helped a friend. . .<br />

a colleague. . . a family member of mine—and we’re not talking to<br />

anybody else,’ it’s a true testimony to the power of putting our clients<br />

first,” Swan said. “Their trust honors us and serves as a continual<br />

reminder of the value of doing business the right way. The world may<br />

change, but our focus on people won’t.” °<br />

FALL <strong>2019</strong> І<br />

LAND<br />

55


MEET THE TEAM<br />

AS RENOWNED WESTERN<br />

NOVELIST ELMER KELTON<br />

ONCE OPINED, “YOU ARE<br />

WHO YOU RIDE WITH.” SINCE<br />

FOUNDING SWAN LAND<br />

COMPANY IN 2012, MIKE SWAN<br />

HAS SURROUNDED HIMSELF<br />

WITH “AN ALL-STAR TEAM WHO<br />

PUTS CUSTOMERS FIRST, HAVE<br />

AN INCREDIBLE WORK ETHIC<br />

AND COMPLETES EVERY DEAL<br />

WITH THE HIGHEST LEVEL<br />

OF PERSONAL INTEGRITY.”<br />

MIKE SWAN, OWNER/BROKER<br />

Swan <strong>Land</strong> Company since 2012<br />

Home Base: Bozeman, Montana<br />

Licensed in: Montana, Nebraska & New Mexico<br />

STEPHEN LEIBINGER, BROKER<br />

Swan <strong>Land</strong> Company since 2014<br />

Home Base: Bozeman, Montana & Basalt, Colorado<br />

Licensed in: Montana & Colorado<br />

Experience at a Glance:<br />

Steve, who graduated from the University of Wyoming<br />

with a degree in environmental sciences, ran a successful<br />

fly-fishing guiding and outfitting business, which provided<br />

him a vast first-hand knowledge of the Rocky Mountain’s<br />

trout waters and the land they influence. After growing up<br />

in the West (Montana, Wyoming and Colorado), Steve first<br />

entered the Montana real estate arena in 2004 specializing<br />

in recreational land and fishing properties. His previous<br />

experience includes representing high-end properties in<br />

Aspen, Colorado, on behalf of the Ritz Carlton Company<br />

and representing exceptional international recreational<br />

properties on behalf of Timbers Resorts. Licensed in<br />

Montana and Colorado, Steve comes from a deep-rooted<br />

Montana-ranching family and is proud to continue that<br />

tradition by now representing western ranch properties<br />

with Swan <strong>Land</strong> Company.<br />

On the Importance of Taking Care of Details. . .<br />

“We work together closely, which takes inner-office<br />

competition out of the mix and allows our team to focus<br />

solely on our clients’ best interests. Ranch real estate<br />

transactions can be incredibly complicated and every detail<br />

matters, especially when it comes to meeting our clients’<br />

goals and objectives. From the beginning, we put together a<br />

comprehensive due diligence package, unlike any other I’ve<br />

encountered in the industry, that includes maps, information<br />

on easements, hunting regulations and opportunities, access,<br />

water rights and anything else that could impact the use or<br />

enjoyment of the land in the future. We roll up our sleeves<br />

and dig up solid information that gives people peace of mind<br />

as they are making very big decisions. By having command<br />

of all of the details, everyone represented knows exactly<br />

what they’re getting into, which provides for a successful<br />

transaction that ends with strong relationships—and clients<br />

who get the properties they’ve been dreaming of.”<br />

DAVID LOWRY, BROKER<br />

Swan <strong>Land</strong> Company since 2012<br />

Home Base: Bozeman, Montana<br />

Licensed in: Montana<br />

Experience at a Glance:<br />

David has operated and owned working and recreational<br />

ranches in Colorado, Montana and Canada. As an avid<br />

hunter and angler, he guided and operated a successful<br />

outfitting service providing elk and deer hunting trips for<br />

30 years. He has managed equestrian programs as well<br />

as owning a ski lodge and running a dude ranch, providing<br />

quality recreational experiences for clients. He also ranched<br />

and raised Corriente cattle in Avon, Montana, for 17 years.<br />

David has been active in the Montana ranch and<br />

recreational real estate market representing both buyers<br />

and sellers since 2004. His focus on serving clients<br />

and his extensive background in working ranches and<br />

recreational properties contributes significantly to Swan<br />

<strong>Land</strong> Company’s continuing strong presence and sterling<br />

reputation in land brokerage.<br />

On the Importance of Developing &<br />

Maintaining Relationships. . .<br />

“We live and die by client relationships. Building relationships<br />

is all about building trust, and we build trust by being<br />

completely honest and transparent. There is a lot that<br />

goes into buying or selling a ranch, and many people aren’t<br />

familiar with the intricacies of a ranch transaction. We walk<br />

them through every step to help them evaluate the ranch<br />

and understand every aspect of the transaction. As their<br />

brokers, we’re advisors charged with providing them with<br />

the information that they need to move forward—and they<br />

have to be confident that we’re giving them all of the facts<br />

as we know them, which is why our due diligence is second<br />

to none. In the end, we strive for a seamless transaction<br />

that leaves both the buyer and seller happy. And, as part of<br />

the process, our relationship with the client grows from a<br />

business association to a friendship that lasts long after the<br />

ink has dried on a contract.”


P R O F I L E<br />

TIM ANDERSON, BROKER<br />

Swan <strong>Land</strong> Company since 2013<br />

Home Base: Bozeman, Montana<br />

Licensed in: Montana<br />

Experience at a Glance:<br />

Since joining Swan <strong>Land</strong> Company, Tim has become a topproducing<br />

ranch broker in Montana with many notable<br />

ranch sales across the state. Prior to joining Swan, he and<br />

his wife spent 12 years running Montana Real Estate Co.<br />

and helped guide the successful real estate sales effort<br />

for Moonlight Basin Ranch, and he has worked in every<br />

aspect of real estate from development and product<br />

design to financing, marketing and sales. An alumnus of<br />

Montana State University, Tim previously worked as a<br />

research scientist in the Plant Pathology and Plant Sciences<br />

Department for his alma mater, where he researched viral<br />

and fungal pathogens to help control noxious weeds and<br />

helped establish a grower cooperative that produced<br />

gluten-free flour trademarked as Montina ® .<br />

On Customer Service. . .<br />

“There are a lot of ways people can act to earn business, but<br />

with us it’s not an act. We’re all very honest, genuine people,<br />

who value personal integrity. Our clients appreciate that.<br />

And we’re committed to being engaged and available to our<br />

clients through every step in the process of a transaction. In<br />

my opinion, one of the primary roles of real estate brokers<br />

is providing accurate and reliable information so that our<br />

clients and the buying public can make good, informed<br />

decisions. We are in an era where the general public can<br />

access all manner of information easily online. Unfortunately,<br />

easy access doesn’t mean the available information is<br />

accurate, pertinent or even helpful. We hang our hats on<br />

knowing the difference between good information and bad,<br />

and providing information that is vetted and solid, so our<br />

clients can proceed with confidence.”<br />

SAM SANDERS, BROKER<br />

Swan <strong>Land</strong> Company since 2013<br />

Home Base: Salt Lake City, Utah<br />

Licensed in: Colorado, Utah, Wyoming & Idaho<br />

Experience at a Glance:<br />

Having grown up working on his family’s ranches<br />

in Wyoming and Montana, Sam is keenly aware of<br />

the beauty, benefits and challenges of any given<br />

property. During his 26-year real estate tenure, he<br />

has brokered over 300 farm and ranch transactions in<br />

the western United States. His extensive experience<br />

working with government officials on title issues, grazing<br />

leases and water rights, combined with his honesty and<br />

tenacity, contribute to his accomplished career.<br />

On the Importance of Collaboration,<br />

Cooperation & Team Work. . .<br />

“I’ve worked in this industry for more than 25 years and<br />

Swan <strong>Land</strong>’s culture is unique. Because everybody’s<br />

primary concern is doing what is best for our clients,<br />

we all collaborate and cooperate instead of competing.<br />

Everybody on the team brings a wealth of experience<br />

in ranch real estate along with their own specialized<br />

expertise, but egos are checked at the door. Because<br />

of the team’s diverse experience, every property is<br />

evaluated from several different perspectives; there are<br />

no ‘cookie cutter’ approaches. In the end, our clients<br />

benefit because our deep bench ensures they get the<br />

best possible service with the best possible results.”<br />

SCOTT WILLIAMS, BROKER<br />

Swan <strong>Land</strong> Company since 2015<br />

Home Base: Buffalo, Wyoming<br />

Licensed in: Wyoming, Nebraska & Montana<br />

Experience at a Glance:<br />

Hard work and solid understanding of business<br />

principles have been the foundation of Scott’s career<br />

successes. Scott was raised on a high elevation ranch<br />

in Wyoming and learned to operate through the<br />

elements of a hardened environment. After obtaining<br />

a Business Finance degree from the University of<br />

Wyoming, he was able to put into practice what he<br />

learned from these formative years of ranching and<br />

education. Managing six large ranches in Wyoming<br />

gave Scott the opportunity to operate under some of<br />

the brightest executives in the business world. This<br />

solid foundation has been the most valuable attribute<br />

Scott has to offer to his clients as he skillfully guides<br />

them through the land purchasing process, always<br />

watching out for the client’s best interest.<br />

On the Benefit of Owning <strong>Land</strong>. . .<br />

“A few years back, a buyer asked me, ‘What supports the<br />

value of land?’ It got me to thinking about the benefit of<br />

land ownership beyond its proven worth as a productive,<br />

hard asset. Unlike any other investment, land pays a return<br />

of enjoyment that comes from operating, improving and<br />

conserving it. It’s a tangible place that its owners can share<br />

with everyone who is important to them, and together<br />

they enjoy the dividend of memories. And, the entire<br />

ownership experience is underpinned by the joy—and<br />

security—of knowing that the land will always be here.”<br />

FALL <strong>2019</strong> І<br />

LAND<br />

57


Genuine. Devoted. Proven.<br />

FROM THE KITCHEN TABLE TO THE CLOSING TABLE<br />

SWAN LAND COMPANY IS THERE FOR YOU.<br />

BUYING OR SELLING<br />

A RANCH, FARM OR RECREATIONAL PROPERTY?<br />

CONTACT US TODAY!<br />

SERVING BUYERS & SELLERS OF FINE RANCH, FARM & RECREATIONAL PROPERTIES SINCE 2002.<br />

LICENSED IN MONTANA, WYOMING, IDAHO, UTAH, NEBRASKA & NEW MEXICO.<br />

SWANLANDCO.COM | INFO@SWANLANDCO.COM | 866.999.7342<br />

BOZEMAN, MONTANA | SALT LAKE CITY, UTAH | BUFFALO, WYOMING

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!