Debtfree Magazine Oct 2019

SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE 

HAVE YOU 

SAVED 

ENOUGH? 

October 2019 

www.debtfreedigi.co.za

DEBICHECK: SIMPLIFIED 

DebiCheck is so simple it can be summed up in just a few steps. 

Let us show you what it is and how it works.

A TRUSTED PARTNER 

FOR NEARLY A DECADE 

WHY TRUST US? 

/ Flawless PDA system 

/ Leading Debt Counsellor systems 

/ Focus on Debt Counsellor profitability 

/ Excellent Consumer support - query resolution within 24 hours 

/ Compliance and governance is our cornerstone 

Call Chris van der Straaten 

Head of Hyphen PDA | 082 557 0437 

Or call our friendly support centre on 011 303 0060 - Option 2 

or visit our website www.hyphenpda.co.za

Spring has sprung. Flowers are 

blooming (ask anyone with 

allergies), the rugby is on TV and 

we can almost see the December 

holidays in the distance. It 

is interesting how having the 

prospect of a small break at the 

end of the year can really help 

get us through the workweek. If 

someone irritates you at the office 

(or something similar) you think 

to yourself, “I can handle this 

for a few more weeks. It’s almost 

December.” 

Just having that rest period just 

ahead can motivate and comfort 

us. It is similar to how having a 

realistic debt review plan in place 

can help us reduce our stress about 

our debts. Sure, we might still get a 

weird collections call (or something 

similar) from time to time but the 

fact that we can say: “I am under 

debt review” provides us with the 

peace of mind to get through. 

Of course, the end of the year also 

brings many financial pressures, 

as does the start of the school 

year that follows. This is why your 

Debt Counsellor will have told you 

that saving a little money each 

month while under debt review is 

important. We delve into this subject 

in some detail this issue. Have you 

saved enough to make it through 

December and Jan? What else 

should you be saving for? 

We also look at a simple step that 

many Debt Counsellors forget to 

take when a new consumer applies 

for debt review. We have advice, 

tips, news and more. All designed 

to help inform you and help you 

make wise choices while under debt 

review or financial pressure. 

One of the challenges of being in 

debt review is the fatigue that comes 

with paying off your debt slowly in 

tiny bite size chunks. Sure, it is much 

more affordable and helps you cover 

your vital monthly running costs but 

it can also be slow and hard to see 

your progress. This is why knowing 

exactly how long you have to go 

and tracking what month of your 

plan you are in can help you keep 

your debt free goal in mind.

With that goal in mind, you will 

be able to shrug off the little stuff 

and keep on moving ahead. It can 

help motivate you to get through 

the tough months ahead and keep 

you on track until you eventually get 

debt free. 

FROM 

THE 

E 

D 

IT 

O 

R

HAVE YOU SAVED ENOUGH? 

C 

O 

NTENTS 

DID YOU GET 

A RECEIPT 

DEBICHECK 

NEWS 

SERVICE 

DIRECTORY 

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HAVE YOU 

SAVED 

ENOUGH?

HAVE YOU SAVED 

ENOUGH? 

Saving money is hard when times are tough. It often seems that all our 

money is spent before we even get paid. With the price of everything 

going up all the time it can be hard to set some money aside for 

saving. 

A recent report on saving said that on average South African households 

saves only 0.2% of their income each month. That is 1/5th of 1%. So, if you 

earn R5000 you are probably only saving R10 each month. Another report 

indicated that 72% of women have no savings whatsoever. 

Clearly South Africans are not known for saving money. Even popular 

traditional saving schemes like Stokvels have come under pressure with less 

members than in the past. Among people using stokvels to save, around 

half actually also borrow money from the stokvel. Stokvel saving is however 

notorious for being shorter term saving and not meant for long term. 

For debt review consumers that are focused on paying off their debts it can 

be a real challenge to also save. You may ask: if a debt review consumer 

is paying money each month to get rid of their debt why would they try to 

save anything? Should they not be putting every available cent into paying 

off their debt sooner?


TARGETED SAVING 

While it is true that paying off your debts is most important and that 

no savings account or investment is likely to give you returns higher 

than that saved by paying off debt with high interest rates, consumers 

under debt review should be saving. 

Admittedly, they should not be saving large amounts and they should be 

saving for specific expenses. We are not talking about some general saving 

for the sake of saving here. This is targeted saving of smaller amounts each 

month.


SAVING FOR 

ANNUAL EXPENSES 

When a consumer talks to their Debt Counsellor about their budget 

they will discuss some of the expenses that crop up once a year such 

as school books and school clothes for their children. They may also 

think of annual expenses such as a TV license or a vehicle license. 

However they may have forgotten that if they own a car they will have 

expenses that come up every now and then such as a vehicle service or tyre 

replacement. These are not regular every month expenses. 

Normally, consumers under debt review would probably reach for their credit 

card when these expenses came around in the past, placing themselves 

under even more financial pressure. After entering debt review however, 

making use of credit to cover such expenses is no longer an option. This 

is why a Debt Counsellor will allocate a small monthly savings amount 

toward these annual or occasional expenses into the consumer’s monthly 

budget. 

Failing to plan for them is simply a plan to fail.


SAVING FOR 

UNPLANNED 

EXPENSES 

It is a harsh reality of life that things do not always go according 

to plan and we often face unexpected and unwelcome extra costs. It 

might be a burst geyser or a flat tyre. Perhaps it is an appliance that 

just stops working and these unplanned expenses can also throw a 

spanner in the works of a debt review. 

Even credit providers who are looking to lend to consumers add a small 

percentage into their calculations of whether to give people credit or not for 

unexpected events. This is because it is foolish not to. 

Consumers under debt review are not exempt. They may have to unexpectedly 

cover the cost of an insurance excess or sudden medical bill while in the 

process. An experienced Debt Counsellor will also factor a small amount 

for saving towards these possible costs as well.


SAVING FOR 

SOME FUN 

It is also realistic to factor in small pleasures for those under debt 

review. While this may sound contrary to the intent of debt review it 

is not when done with reasonableness and restraint. 

We are not talking about a huge amount but a small figure to set aside 

towards anniversaries, gifts, donations or something as simple as a little 

fun for the kids every now and then. Not luxury but a small amount that can 

contribute towards quality of life. 

Those who have only work and debt will soon find excuses to drop out of 

debt review and plunge back into financial troubles.

KIM 

ARMFIELD 

AND ASSOCIATES 

When debt 

review clients 

don’t pay they 

put your entire 

practice at risk! 

We make sure you get paid for 

the work you’ve already done! 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za


LEAVE IT ALONE! 

What can be difficult for consumers is to mentally and in practice 

see these small amounts (and they may be as small as R50 a month) 

as set aside for these annual and unexpected expenses and not for 

spending. 

There is often a tendency to spend every last penny available every month 

towards monthly running costs such as groceries and clothing or transport 

and communication. 

Another challenge is that the amount set aside for saving starts to grow (eg 

R100 a month x 10 months = R1000) it can get harder and harder not to 

spend these funds on something other than what was originally budgeted 

for.


START WITH SMALL 

WAYS TO SAVE 

Being savings conscious is not only about the amount of rand you 

are able to set aside every month from your budgeted amount. It is 

a mind set. 

Leaving a room? Turn off the lights. 

Feeling cold? Put on a jersey rather than a heater. 

Heading to the shop? Talk a walk rather than the car. 

Going shopping? Make a list at home to avoid unnecessary impulse buying. 

Being savings conscious can be about where you shop, how often you shop, 

how you shop and which items or brands you buy. When the City of Cape 

Town wanted to save millions of litres of water each month they first asked 

Capetownians to turn off the flowing water while brushing their teeth. This 

small step helped pave the way for huge savings. 

So, start small and try to save in a dozen different small ways each day.

DEBT REVIEW 

SCHOOL 

Leave early for appointments, 

that way you will not have to 

drive too fast or accelerate as 

much. Driving defensively will 

save you time and petrol.

South Africa’s 

leading Debt Counsellors 

since 2007 

Start getting out 

of debt today! 

www.creditmatters.co.za 

Call our national 

call centre on 

086 111 6197


SAVE IN 

BIGGER WAYS 

There are also some changes you can make to your lifestyle that can 

help you save more. These require some more effort and may require 

that you change some ingrained habits. 

Can’t head to the expensive movies any more? Why not read a book? 

Feeling like you need some retail therapy as a ‘pick me up’? Rather volunteer 

your time helping others for the feels. 

Subscribed to an expensive Satellite TV package? Consider downsizing or 

switching to only the free channels. Investigate online streaming options or 

visit your friends who have satellite to watch sports games. 

Are you on a fancy mobile phone package? Could you live with a more 

modest phone and adjust your call and internet usage habits? It could 

really save you a lot of money each month.

Were you paying a lot to go to gym? Could you use a public free workout 

facility or work out at home? Could you try jogging or running instead? 

Rather than spending time with friends partying and drinking or doing 

expensive activities consider cheaper alternatives like a hike or day at the 

beach. These things tend to cost very little and can be a lot of fun. 

These bigger changes are sometimes difficult to make but bring the biggest 

savings. The money that you save on these items can be put aside towards 

your annual or unexpected expenses or even a little fun every now and 

then. The idea is to beat your monthly budgeted savings amount.

Take Back Control 

Of Your Finances 

We provide a remedy specifically for 

over-indebted consumers which 

involves restructuring of debt 

payments, lowering interest rates and 

fees and lengthening payment terms. 

Debt Counselling could be the best 

gift you give yourself. 

Call 087 237 7874 today! 

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HAVE YOU 

SAVED ENOUGH? 

It is clearly important to save according to the amounts and goals 

your Debt Counsellor set for you when you first had your debt 

reviewed. If possible, it is best to save even more than they suggest so 

that you can build up an emergency reserve as soon as possible. You 

need to plan for the unexpected! 

Many consumers find that December is a tough month and can overspend 

if they are not careful. Most debt counselling firms will suggest making your 

debt review payment earlier in December if you are paid earlier. This helps 

remove any temptation to spend your debt money on other things. 

January too presents many people with challenges as extra back to school 

expenses come along. These bills can quickly add up. 

If you have not been saving much during the year so far then you should 

now really look to make some drastic moves to save as much as you can 

for the annual expenses that are coming at the end of the year.


SAVE YOUR 

DEBT REVIEW 

If you suddenly realize that you need to set aside more than you think 

you can comfortably manage then you should realize that to get the 

funds needed you are going to have to get extreme for the next few 

months. 

It might be time for a yard sale or to find some additional work to help make 

up the shortfall. Baked beans on toast anyone? Do whatever it takes. Even 

better, make sure that you continue to save a little each month throughout 

your debt review. 

Whatever you do, don’t fall into the trap of not making your full debt review 

payment as this can derail everything you have worked for over the months 

and years throwing you back into the harsh collections process outside debt 

review.

www.collectnetpda.co.za

DID YOU GET 

A RECEIPT? 

When we pay for things we are used to receiving a till slip or receipt. 

It is very common. We might need these receipts for tax purposes or to 

check on our budgeting. It also serves as proof of a purchase. Even debt 

review has a requirement that Debt Counsellors give new consumers 

a receipt. 

The National Credit Act(NCA) Section 86 discusses the process a Debt 

Counsellor will follow when they receive an application for debt review 

from a consumer. It says in part: 

NCA SECTION 86(4) 

4) On receipt of an application in terms of subsection (1), a debt 

counsellor must- 

(a) 

provide the consumer with proof of receipt of the application;

DID YOU GET A RECEIPT? 

DEBT COUNSELLORS ARE 

YOU COMPLYING WITH 

THIS REQUIREMENT? 

As Debt Counsellors who stick to the requirements and direction of 

the NCA and regulations it is necessary to stick to this particular 

requirement as well even if in the past you may have ignored it. 

Many Debt Counsellors feel that a Form 17.1 may fulfill the requirements 

of this portion of the Act however these forms are often only sent out a day 

or more after receipt of an application and serve a totally different function. 

Note that the NCA says nothing about whether the Debt Counsellor intends 

to proceed with the matter or not. Simply that the consumer has applied. 

Being forced to issue this receipt will also help you avoid accidentally signing 

up a consumer who is only enquiring about the process and costs but who 

is not yet ready to actually apply. This will save you a lot of wasted work and 

even possible legal or NCR backlash later.


CONSUMER DID YOU 

GET YOUR RECEIPT? 

This receipt can also help new consumers to have a written record 

of their Debt Counsellors details even before a Form 17.1 is issued 

to all credit providers (and a copy provided to the consumer). It is 

amazing how easy it is to lose the contact info of your own Debt 

Counsellor. 

Some Debt Counsellors may also turn down an application as they may 

feel that the consumer has too little to pay towards their debts each month. 

The consumer however may need to prove that they did apply for help at 

court at a later stage (due to Section 129 or Section 130 letters). Thus it is 

important to get a receipt or acknowledgement of having handed in your 

application.

DEBT REVIEW | CREDIT LAW | LITIGATION 

CONTRACTS | FAMILY LAW | WILLS & ESTATES 

KIM 

ARMFIELD 

AND ASSOCIATES 

Did you know that Debt Mediation can be 

done legally? Contact us to find out how. 

Tel: 021 949 1758 | 084 702 3760 

info@legalwc.co.za | www.capeattorney.co.za


THE DIFFERENCE BETWEEN 

AN APPLICATION AND AN 

ENQUIRY FOR A QUOTATION 

Some consumers who have simply asked for an idea of the costs of 

a debt review may later find they have been added to the National 

Credit Regulators database as being under review when this was not 

their intent. 

If you have asked for a quotation of what debt review will cost and suddenly 

the Debt Counsellor wants to give you a receipt for your application it will 

help you stop things from getting out of control and going further than you 

intended.


POINTS TO PONDER 

Since a small payment of an application fee may apply when a 

consumer hands in an application for debt review, it is good to ponder 

possible issues that may arise. Many Debt Counsellors have been given 

terms & conditions of registration that say that the Debt Counsellor 

is not to handle or accept payments directly from consumers. 

To ponder: 

1. Is this in direct contradiction to the wording of the NCA? 

2. If such a Debt Counsellor does accept any such payment should they 

be deregistered for breaking the NCRs T&Cs? 

3. Do such Debt Counsellors then need to make use of a PDA specifically 

to collect these application fees (even if the consumer does not make 

use of a PDA to handle their monthly debt repayment distribution)? 

4. Similarly, would such a Debt Counsellor need to accept after care 

payments from the consumer via a PDA or be in breach of their NCR 

issued T&Cs?

DEBT REVIEW 

SCHOOL 

If you suddenly leave debt review 

before paying all your debts off 

you will be chased by credit 

providers and their collection 

agents. They will probably 

summons you to court.

What if... 

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF? 

Is he really insured, and if so, properly? 

Could the insurer repudiate the claim 

because of his debt review status? 

As he cannot borrow, 

how does he replace his vehicle? 

Since he can’t get more credit, 

how does he replace his vehicle? 

Meliorleaf is the first and only specialist in 

insuring the assets of people in debt review. 

We genuinely protect your clients… 

in partnership with you. 

CALL US NOW 011 141 2799 | www.meliorleaf.co.za

MAXIMISING INSURANCE RELATED INCOME 

PARTNERSHIPS 

How Meliorleaf partnerships with Debt Counsellors work. 

 

We keep you advised regarding your clients to ensure they are 

covered properly and remain covered. 

 

We remunerate you, ongoing, for what you choose to do: 

 

Some debt counsellors want to be actively involved in arranging 

and managing insurance relationships, and we fairly share 

commissions earned 

 

Some debt counsellors are also registered Financial Services 

Providers. They can advise clients and provide a full broking 

service, and are entitled to earn the full commission 

 

But, Meliorleaf understands that some debt counsellors cannot or do 

not want to be actively involved. However, they do want their clients 

to be properly insured: 

 

For these debt counsellors, Meliorleaf can provide a fully 

outsourced turnkey solution. What’s more, we will still provide 

you with ongoing remuneration on all active policies. 

Are you interested in partnering with Meliorleaf? 

Call Sean or Elmarie today on 011 141 2799 

CALL US NOW 011 141 2799 | www.meliorleaf.co.za

DEBICHECK 

HOW DEBIT ORDERS ARE CHANGING 

Changes are coming to the way that you will approve of new debit 

orders in the future. The new way of doing things is called Debicheck. 

If you sign up for a new contract or even to make monthly payments with 

a debit order for your debt review you may be asked to authenticate the 

amount to be debited off your bank account each month. 

To ‘authenticate’ the debit order means to say that it is really a payment 

that you want to go off your account each month. There are going to be 

many ways to approve of a new debit order. The banks want to make it as 

easy for all of us as possible. It might be on your banking app, on a small 

hand held card machine at the shop or service provider. It could be done 

via your mobile phone (ussd) or by walking into a bank branch. The idea is 

that the banks want to make sure than any new debit orders coming off your 

account are only ones that you want to be going off. 

You won’t have to give permission over and over every month just once at 

the start (or if you need to make any big changes to the amounts or when 

the debit gets made). If you run a business and your clients are debited each 

month then eventually you will also need to make use of the new Debicheck 

process. 

Visit www.debicheck.co.za for more info or talk to your Payment Distribution 

Agents for more information. Be sure to check out upcoming issue of Debtfree 

Magazine for even more information about DebiCheck.

NEWS 

DEBT COUNSELLING 

FIRM HELPS SCHOOL 

A no fees Western Cape 

school received a real boost 

for their students when a Debt 

Counsellor, Mr. Sebastien 

Alexanderson equipped their 

empty computer department 

with over 20 computers. One of 

the teachers at the school was 

a former employee of National 

Debt Advisors which is run by 

Mr. Alexanderson. He reached 

out to his former employer 

and explained that the school 

did not have internet access or 

computers for the kids. NDA 

came to the rescue and helped 

provide the needed equipment 

and helped organize the 

needed internet access. 

CHANGES AT THE NCR, 

NEDBANK, FNB AND 

STANDARD BANK DEBT 

REVIEW 

Several key staff at the various 

major banks’ debt review 

departments are changing. 

At Standard Bank Ms Claire 

Mordaunt will be heading to 

a new department within the 

bank. Nedbank are saying 

goodbye to Ms Denise Hartely 

who will now be moving over to 

FNB into the collections space 

(including debt review). At the 

National Credit Regulator, 

Ms Shannel Subbiah will now 

caring for the responsibilities 

formerly handled by Mr. Morris 

Maluleke who is busy at the 

Regulator in a new post.

DCRS VEHICLE 

CHANGES “GO LIVE” 

The long awaited changes 

to the way computer system 

DCRS works out proposals 

for vehicles with ‘balloon’ 

repayment amounts are 

finally live. For a long time it 

became almost impossible for 

Debt Counsellors to use the 

system to calculate proposals 

that would automatically be 

accepted by credit providers 

due to the way that cars with 

balloon repayments caused 

consumers monthly debt 

repayments to increase. Now 

the amount of months over 

which a vehicle can be repaid 

via DCRS has been extended all 

the way to 100 months (from 

purchase). This will mean that 

DCRS will assist in lowering 

the consumer’s debt repayments 

in such matters. Many parties 

now hope this will motivate Debt 

Counsellors to once again make 

use of DCRS. The NCR and now 

the DTI have come out in strong 

support for DCRS. The DTI have 

even published possible plans 

to force all Debt Counsellors to 

help pay for the system.

CAPITEC BANK GET 

GO AHEAD TO BUY 

MERCANTILE 

COIN IT & COMMEX 

MINERALS – IS IT A 

PONZI SCHEME? 

A while ago Capitec Bank 

announced that it was looking 

to buy Mercantile Bank from its 

Portuguese parent company. 

This would allow Capitec to 

provide a business solution 

to many of their clients who, 

at present, can only enjoy 

personal banking solutions from 

Capitec. Recently the Minister 

of Finance and other regulators 

gave their official thumbs up for 

the deal to be finalized. Capitec 

Bank is expanding and is taking 

on staff at a time when many 

other banks are having to let 

staff go. At first, Mercantile will 

retain all its staff and branding 

with changes gradually being 

introduced over time. 

The Financial Sector Conduct 

Authority has been issuing 

warnings to the public about 

Coin It and Commex Minerals. 

These two related firms have 

been widely advertising an 

offer of 200% returns on 

investments but it seems that 

the people running the scheme 

are not registered and the 

whole thing might actually 

be a Ponzi scheme. Recently 

Coin It told investors (many 

of whom are not getting their 

scheduled payouts) that they 

are moving their contract to 

other entities. This is seen as a 

possible sign that the scheme is 

now collapsing and the owners 

may soon run off with the 

funds invested. The Hawks and 

Asset Forfeiture Unit raided the

homes of people related to the 

scheme and seized computers, 

documents and more. It seems 

that the house of cards is now 

collapsing and many investors 

may find themselves out of 

pocket to the tune of many 

millions of Rand.

Die Republiek van 

SKYT AFRICA 

Hi Almal, 

Daar is twee dinge wat my die afgelope tyd opgeval het. Die eerste is 

die vernederende geploeter van die Protea krieketspan in Indië. Om so 

n loesing te ontvang is n skreiende skande, dit het blykbaar 84 jaar 

gelede ook met ons gebeur teen Australië. Wat het egter fout gegaan? 

Na die afgelope onsuksesvolle Wêreldbeker poging was daar besluit dat 

die afrigter swak is en moes hy maar gedwee sy tassies pak. Nou is daar 

n nuwe afrigter en dinge het vererger instede van verbeter. Myns insiens 

sal elke beampte en speler self ondersoek moet doen en onvoorwaardelik 

daadwerklik optree om hierdie toedrag van sake reg te stel. Die frustrasie 

was ooglopend toe spanmaats opmekaar begin skel het. 

So ook met te veel skuld, iewers en hopelik so gou as moontlik moet daar 

besef word dat dinge nie so kan aangaan nie en dat optrede nodig is. 

Indien nie gaan daar n bakleiery en onenigheid in die huis wees en voor 

jy jou oë uitvee is jy uitgeboul vir n ronde nulletjie.

Die tweede ding wat ek wil aanraak is die geneigdheid om te weier om vir 

sekere dinge te betaal. Reeds in die vroeë 80’s was daar gemeenskappe 

wat besluit het dat hulle weier om vir enige dienste te betaal, toe die 

Munisipaliteite optree het die gemeenskappe afvaardigings na die banke 

gestuur en die banke blameer. Sommige het in hul onkunde summier 

besluit om hul maandelikse paaiemente te staak – groot fout. Nou meer 

as 35 jaar later sit die land in n krisis (Eskom) omdat hierdie groepe steeds 

weier om te betaal, inteendeel hierdie groepe wanbetalers het ontsaglik 

gegroei in hierdie periode. Wie gaan vir die gelag betaal? Natuurlik die 

was reeds betaal, ons! Wat word eintlik hierdeur bereik? Niks n ronde 

nulletjie. 

Soos met skuld, as jy skuld het moet dit terugbetaal word. Kamp opslaan 

voor die bank en jou lot bekla of te dreig gaan nie vrugte afwerp nie. Gaan 

skuld oordeelkundig aan. Wat duidelik is, is dat elke besluit of optrede n 

nagevolg het. Dit is moontlik lekker om in die koor saam te sing van 

hoekom sekere dinge gratis moet wees maar die koor gaan nie help om 

kos op die tafel te sit nie, die voorsangers in die koor het gewoonlik hulle 

eie agenda. 

Laat ons almal verantwoordelik wees. 

Groete, 

Christo 

Christo Hattingh 

Kyk gerus my LinkedIn profile: 

https://www.linkedin.com/in/christo-hattingh-351a52130/ 

* Seriously please do let us know if you found this article to be 

funny/offensive/amusing/interesting feedback@debtfreedigi.co.za

HOW DO YOU 

COMPARE? 

Ever wondered how your income compares to the majority of South 

Africans? Are you rich or poor compared to everyone else? 

Wonder no longer, you can use this interesting online tool from the South 

African Labour & Development Research Unit: 

www.saldru.uct.ac.za/income-comparison-tool/ 

It will reveal where you score (based on your income) compared to other 

South Africans. You simply capture one or two figures and it will show you 

on an easy to understand graph.

We appear in the following courts and act as a correspondent for Dc’s 

and their attorneys. 

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Please contact adri@kempdebruyn.co.za to 

enquire about our fees. 

 

 

 

+27 (21) 200 5644 

adri@kempdubruyn.co.za 

21 Station Street, Paarl, 7646

Debt Counsellors Collective 

Check out our Facebook page. 

Contact us to 

become a 

member 

We encourage all registered DC’s 

who are not affiliated with an 

association to join so that DC’s 

get the opportunity to influence 

decisions taken by the NCR. 

Join our discussion on 

DCRS and the DTI’s 

plans to make DCs pay 

towards the system 

on our members only 

Facebook page. 

www.allprodc.org

DCRS changes are now live: 

Balloon repayments can be 

extended to 100 months, 

New Z File tells you how 

much is still needed to make a 

proposal work. 

www.bdcf.co.za 

October saw our last 

regional meetings till 

early 2020. 

Members are asked to help 

warn consumers about 

“get out of Debt Review” 

scams. Please use our new 

consumer article sent via 

email. 

NDCA are ready to help 

consumers who are 

struggling with debt. 

Visit our site for more 

information 

www.dcasa.co.za

Ever wondered how your income 

compares to the majority of South 

Africans? Are you rich or poor 

compared to everyone else? 

Wonder no longer, you can use this 

interesting online tool from the South 

African Labour & Development 

Research Unit: 

www.saldru.uct.ac.za/incomecomparison-tool/ 

DEBT REVIEW 

SCHOOL 

Once you enter Debt Review you 

have to pay all your smaller 

debts before you can have your 

debt review status removed from 

credit bureaus. 

It will reveal 

where you 

score (based 

on your 

income) 

compared to 

other South 

Africans. 

You simply 

capture one

PROFESSIONAL DEBT 

COUNSELLING ATTORNEYS 

TEL: 021 872 1968 

11 MARKET STREET, PAARL 

www.steyncoetzee.co.za

don’t be a twit 

http://twitter.com/Debtfree_DIGI 

All professionals have professional indemnity if the unforeseen 

happens. Do you as a professional Debt Counselor have 

professional indemnity as stipulated by the ethical code? 

contact us today for more information 

086 111 2882 

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za 

www.in2insurance.co.za

CLICK THE C 

SERVICE D 

DEBT COUNSELLORS 

SUPPORT 

SERVICES 

TRAINING 

FINANCIAL 

INSURANCE

IRECTORY 

ATEGORY 

DO YOU WANT TO LIST 

YOUR COMPANY? 

directory@debtfreedigi.co.za 

LEGAL 

CREDIT BUREAUS 

PAYMENT 

DISTRIBUTION 

AGENCIES 

CREDIT PROVIDER CONTACT 

DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS 

GAUTENG 

KWAZULU- 

NATAL 

FREE STATE

LIMPOPO NORTH WEST EASTERN CAPE 

MPUMALANGA NORTHERN CAPE WESTERN CAPE

PENNY WISE 

Cathy Foster 

Debt Counsellor – NCRDC1977 

Penny Wise Debt Counselling 

Tel: (011) 679 1540 

Fax: 086 719 3378 

Mobile: 083 298 4467 

Email: cathy@pennywise.co.za 

www.pennywise.co.za 

Credit Matters 

South Africa’s Leading 

Debt Counsellors 

14th Floor, The Pinnacle 

Cnr Strand & Burg St 

Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 

info@creditmatters.co.za 

GAUTENG 

Armani Debt Counselling 

Take the First Step 

to Financial Freedom 

Tania Dekker 

Tel: 011 849 3654 / 7659 

www.armanigroup.co.za 

Dynamix Debt Counselling TLC 

Alida Christie NCRDC2324 

Office 1, 34 Beefwoodstreet, 

Vanderbijlpark, 1911 

Tel: 079 520 4369 

Tel: 016 100 8020 

tlcdebt@mweb.co.za

Specialist Debt Management Centre 

Beverley Ludick, NCRDC948 

Pretoria 

Tel: 012 377-3557 

Email: obligco@gmail.com 

Email: dc@obligco.co.za 

www.obligco.co.za 

Creators In Financial Wellbeing 

NCRDC677 

You Are Not Alone 

We’ll handle your creditors so you 

don’t have to! 

1 Dingler Street, Rynfield, Benoni 

0861 10 11 00 

info@debtmend.co.za 

www.debtmend.co.za 

Get 

debt relief ¨ 

with our 

help today! 

016 423 3029 

082 812 5442 

info@resolutiondebt.co.za 

NCRDC197 

Tel: 011 660 9970 

Fax: 086 540 5017 

KRUGERSDORP 

e-mail: nicky@nvdmdc.co.za 

www.nvdmdc.co.za 

All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions 

CCDC 

Consumer Care Is our Priority. 

Tel: 018 462 4263 / 073 624 6949 

Email: info@ccdc.co.za 

www.ccdc.co.za


largest and most 

trusted, multi-award 

winning Debt Counsellor. 

086 999 0606 

info@debtbusters.co.za 

www.debtbusters.co.za 

DEBT NO MORE - NCRDC1973 

Christelle du Toit 

Tel: 016 423 6301 

Cell: 083 321 6731 

FAX: 086 219 3306 

Email: debtnomore@jjckruger.co.za 

2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

www.jpawfin.co.za 

2017 

Debt Review 

Awards 

WINNER 

GAUTENG 

MV Business Empowerment 

9 River Road 

Morning Hill 

Bedfordview 

(next to Eastgate mall) 

Tel: 083 490 3339 

velaphi@infitech.co.za

Pay off your debt in the 

shortest possible me. 

Expert free confidenal advice at first 

consultaon 

Protect your assets from repossession 

Save money without taking a loan 

Stop threatening calls & leers 

Start living your life again 

082 927 7324 

petra@streamlinedebt.co.za 

www.streamlinedebt.co.za 

PETRA SWANEPOEL : NCRDC1963 

Get your own dedicated Debt 

Counsellor from beginning to end. 

Our team of friendly & efficient 

support staff are ready to 

answer your quesons. 

021 204 4711 

067 211 4913 

info@debteezy.co.za 

www.debteezy.co.za





National Debt Advisors 

Fighting For Consumer Justice 

Tel: 021 007 1688 

www.nationaldebtadvisors.co.za 

086 999 0606 



KWAZULU- 

NATAL 

2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

The simple way to a 

debt free, stress free life! 

DEBT COUNSELLING 

Debt Review Specialists 

23 Coronation Road 

Mithanagar 

Tongaat 

4399 

Tel: 071 222 9481 

Tel: 032 944 3446 

admin@kmadebt.co.za 

www.kmadebt.co.za 

FINANCIAL COACHING 

MONEY MANAGEMENT 

EMPLOYEE ASSISTANCE 

PROGRAMMES 

031 303 3690 / 084 250 2356 

romie@debtfinesse.co.za 

www.debtfinesse.co.za 

FINESSE

Get 

debt relief ¨ 

with our 

help today! 

082 937 7874 

082 812 5442 

denise@kzndebtcounselling.co.za 

“Helping you the SMART way” 

0860 061 008 

info@smartdebtadvisors.co.za 

www.smartdebtadvisors.co.za 






Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 







021 204 4711 

067 211 4913 


www.debteezy.co.za



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


FREE STATE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

LIMPOPO 



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


Depopulating a generation of over 

indebted and populating a debt free 

generation. 

Office no 2, 5 A Schoeman Street, 

Polokwane 

Tel: 0152912731 

Tel: 0877028518 

Email: admaau66@gmail.com 

www.maaudebts.co.za 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

GMC Debt Solutions 

52 Kerk Street 

Lydenburg 

Tel: 087 802 7054 

Tel: 087 151 1034 

www.gmcdebtsolutions.co.za 



Tel: 021 007 1688 


MPUMALANGA 





086 999 0606 








Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

We are passionate about 

helping people become 

DEBT FREE! 

022 713 3766 

marius@drs-debt-help.co.za 

facebook.com/drsdebthelp 

www.drs-debt-help.co.za 

NCRDC1670



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


NORTH WEST 

Depopulating a generation of over 

indebted and populating a debt free 

generation. 

Office No. 6, Prime Pharm Building, 

36 Dr Nelson Mandela Drive 

Tel: 0186320053 

Tel: 0877026744 

Email: papi@maaudebts.co.za 

www.maaudebts.co.za 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


NORTHERN CAPE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER



Tel: 021 007 1688 







Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


EASTERN CAPE 





086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER

WEBSITE | www.debt-therapy.co.za 

debt therapy 

integrity guaranteed 

debt therapy is registered with NCR | NCRDC49 



Tel: 021 007 1688 


Drastically reduce your monthly 

debt repayments 

Let US help 0861111863 

Regain control of your finances 

www.debt-therapy.co.za 

WESTERN CAPE 

" There is no Dignity quite so Impressive and 

Independence quite so Important, 

No 

Living within your Means. - Calvin Coolidge " 

as 

For your Convenience Our Range of Services are 

Available to you Anywhere in South Africa! 

Jackie Coetzee 

079 317 8557 

documentswc@fusiondc.co.za 

“There is no dignity quite so 

Impressive and No Independence 

quite so important as Living 

within your Means - Calvin Coolidge” 

For your Convenience Our Range of 

Services are Availble to you Anywhere in 

South Africa! 

Jackie Coetzee 

079 317 8557 

022 713 2021 

documentswc@fusiondc.co.za 

CHOOSE 

YOUR 

FINANCIAL 

FREEDOM 

TODAY 

Tel: 021 204 8001 • Email: dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za 

dc@ffsdc.co.za 

www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP 

Get Your Life back on track 

TEL: 087 230 0223 

FAX: 086 551 1649 

EMAIL: makanti@isiseko.co.za 

WEB: www.isiseko.co.za 

WESTERN CAPE 






Cape Town 

Tel: 086 111 6197 

Fax: 021 425 6292 


All Debt Solutions 

Fast tracking your financial freedom 

Tel: 0861 255 3328 / 021-557 9981 

Email: info@allds.co.za 

www.alldebtsolutions.co.za 

https://www.facebook.com/ 

alldebtsolutions

Louwnet Debt Consultants 

NEXT LEVEL DEBT MANAGEMENT 

AREA SPECIALIST: 

Ÿ Durbanville 

Ÿ Brackenfell 

Ÿ Kraaifontein 

NCRDC1142 

No 2 Golden Isle Building 

281 Durban Road, Oakdale, 

Bellville, 7535 

Tel: 086 111 3749 

Email: help@zerodebt.co.za 

www.zerodebt.co.za 

067 068 5604 

louwnetdc@gmail.com 

facebook.com/LouwnetDebtConsultants 

DebtZen 

for peace of mind 

021 987 1835 

021 987 2232 

065 939 9886 

leads@debtzen.co.za 

www.debtzen.org 

NCRD3032 

We are passionate about 

helping people become 

DEBT FREE! 

022 713 3766 

marius@drs-debt-help.co.za 

facebook.com/drsdebthelp 

www.drs-debt-help.co.za 

NCRDC1670





Your Guide to Financial 

Wellness and Recovery 

0861 229 922 

info@debthero.co.za 

www.legalhero.co.za 

086 999 0606 



2014 

Debt Review 

Awards 

WINNER 

2016 

Debt Review 

Awards 

WINNER 

2017 

Debt Review 

Awards 

WINNER 

WESTERN CAPE 

CONSUMER DEBT SUPPORT 

Annienne Nel NCRDC2452 

Kairo’s House, 22 Fairfield 

Southstreet, Parow, 7550 

Office: 021 930 5791 

Cell: 082 641 2328 

Fax: 086 563 3264 

e-mail: info@debtcentre.co.za 

www.debtcentre.co.za

“Helping you the SMART way” 

0860 061 008 

info@smartdebtadvisors.co.za 

www.smartdebtadvisors.co.za 

RIGHT STEP TO A 

DEBT FREE LIFE. 

086 111 2274 

081 785 3724 

info@logicaldebtsolutions.co.za 

www.logicaldebtsolutions.co.za 






021 204 4711 

067 211 4913 


www.debteezy.co.za

SUPPORT SERVICES 

011 451 0041 

0860 072 768 

www.dcmax.co.za 

lana Van Herwaarde, 

DC Operation Centre (PTY) 

Tel: 0867227405 Email: 

info@dcoperations.co.za 

www.dcoperations.co.za 

COMING SOON 

TRAINING

DEBT 

086 126 6562 

debt@one.za.com 

www.one.za.com 

INSURANCE

LEGAL 

www.embattornerys.co.za 

Liddles & Associates 

“It always seems impossible until it 

is done” N. Mandela 

(T) 021 930 5790 

(F) 0866070940 

(E) frontdesk@liddles.co.za 

www.liddles.co.za 

Steyn Coetzee Attorneys / 

Prokureurs 

Adri de Bruyn 

11 Market Street / Markstraat 11, 

Paarl, 7646 

Tel: 021 872 1968 

Fax: 021 872 2678 

adri@steyncoetzee.co.za 

RM Brown and Associates 



Cape Town 

Tel: 021 202 1111, f: 021 425 0875 

Email: roger@rmbrown.co.za

Kim Armfield 

Attorney & Family Law Mediator 

Address: Unit 1B, FinansHuis, 7 

Voortrekker Road, Bellville 

Tel: 021 949 1758 / 021 945 2526 

Office cell: 084 8588 284 

kim@legalwc.co.za 

Your Debt Counselling Attorneys 

Johannesburg | Cape Town 

Andre Van Zyl 

021 494 4862 

info@bassonvanzyl.com 

www.bassonvanzyl.com 

We are a Port Elizabeth based law firm 

capable of assisting Debt Counsellor’s 

throughout South Africa with matters 

within the following areas of jurisdiction: 

Port Elizabeth; 

New Brighton; 

Motherwell; 

Uitenhage; 

Hankey; 

Jeffreys Bay; and 

Humansdorp 

082 974 0866 

carla@cvlaw.co.za 

www.cvlaw.co.za 

CREDIT 

BUREAUS 

Xpert Decision Systems (XDS) 

South African information bureau. 

Cape Town | Johannesburg 

+27 11 645 9100 

info@xds.co.za 

www.xds.co.za

PAYMENT 

DISTRIBUTION 

AGENCIES 

COLLECTNET 

+27 12 140 0602 

DC Partner 

044 873 4530 

Hyphen PDA 

011 303 0060 

intuitive 

0861 628 628

SYSTEM PROVIDERS 

FINWISE - INNOVATIVE DEBT M 

Tel: 011 451 0041 

Tel: 0860 072 768 

www.maxpayments.co.za 

Debt Review Software 

Tel: 016 004 0031 

South Africa’s premier 

debt management solution 

www.finwise.biz 

• 

• 

• 

• 

• 

‘’ I was pleasantly surprised by our experien 

new system is intuitive and e 

Debt counsellor Eas

CAPITEC CONTACT DETAILS 

Form 17’s 

Proposals 

Court documents 

General Queries 

Refund Requests / 

Cancellation of Debit Orders 

Complaints 

Insurance Certificates 

ccsforms17@capitecbank.co.za 

ccsproposals@capitecbank.co.za 

ccsdebtrevieworders@capitecbank.co.za 

ccsdebtreviewqueries@capitecbank.co.za 

ccsrefundrequests@capitecbank.co.za 

ComplaintManagement@capitecbank.co.za 

coming soon 

Sharecall Contact Number 086 066 7783 - Select Option 2 

ESCALATION PROCESS 

COMING SOON

Debt Review DepartmentEmail Address 

Turnaround Time 

Contact Details Standard Bank Debt Review 

Debt Review Call Center: 0861 111 525 or 0861 111 402 

Debt Review Documents*: 

DRApplications@standardbank.co.za 

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days 

Debt Review payment queries: DRPayments@standardbank.co.za 7 days 

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days 

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days 

Reckless Lending Allegations 

recklesslendingallegations@standardbank.co.za 

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders 

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up 

letters; account closure instructions; settlement balances; or outstanding balances 

Other Standard Bank areas 

Credit Card 086120 1000 

Diners Club 0113588400 / 0860346377 

Vehicle Asset Finance Recoveries 0861102347 

Vehicle Asset Finance Collections 0861102347 

Home Loans Pre Legal 0860102270 

Home Loans Customer Service 0860123001 

Standard Bank Insurance 0860123911 

Deceased Estates 0861001868

Contact 

Function 

C A L L C E N T E R 

0861 005 901 For your convenience we now offer the opportunity to call our contact centre 

and be transferred to specic departments. Note that our consultants in these 

departments are subject matter experts and will best be able to assist you for 

a swift resolution. Please note; choosing the incorrect option could delay the 

resolution of your query. 

Option 1: Updated balances, statements, settlements, refunds and 

Option 1: general enquiries 

Option 2: Any COB related queries 

Option 3: Any Proposal related queries 

Option 4: Any termination related queries 

Email Turnaround Time Function 

Certicate of Balance 

DRCob@absa.co.za 

DRTransfer@absa.co.za 

DCCOBQueries@absa.co.za 

Debitordercancellations@absa.co.za 

DCRCAssessment@absa.co.za 

5 Business Days 





Processing of the 17.1 application. 

Manage all debt counsellor swaps and 

system changes. 

Manage all COB escalated queries and 

follow-ups. 

Manage all debt order cancellation requests. 

Manage reckless lending allegations. 

DCKYC@absa.co.za 

KYC 

For return of KYC Forms. 

Authorised Financial Services Provider and a registered credit provider (NCRCP7) 

Absa idirect’s FSP 34766 

Absa Insurance Company’s FSP 8030

Email Turnaround Time Function 

Proposals 

DCProposalquery@absa.co.za 

DRProposals@absa.co.za 



Manage all proposal escalated queries and 

follow-ups. 

Processing of the following documents: 

17.2, proposals, proof of insurance, 

17.3 & supporting documentation. 

Legal 

Courtapp@absa.co.za 5 Business Days All legal documents to be provided to this 

department for review. 

Termination 

DRTerminations@absa.co.za 

17.4@absa.co.za 



Manage all termination queries, 

reinstatements requests and follow-ups. 

Manage all voluntary termination requests. 

DCClearanceCerticate@absa.co.za 

Clearance 

5 Business Days Manage all clearance-related queries 

and requests. 

Service 

Types of queries managed by this department; Account closure conrmation/request. Balance conrmations/ 

query. Account status conrmation, statement request. Paid up letter request. Refund request. All relevant 

operational queries to be referred to operational queues mentioned. 

Debtreviewqueries@absa.co.za 

Debtreviewmanager@absa.co.za 



Entry point for all query-related matters. 

Escalation point for all query-related matters.

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process 

www.nedbank.co.za

17.1, 17.2, Proposals, General 

correspondence: 

debtcounselling@africanbank.co.za 

To register for Legal Web Access: 

lwac@africanbank.co.za 

Reckless Lending investigations: 

RLA@africanbank.co.za 

ESCALATION PROCESS 

DETAILS COMING SOON

Debtfree Magazine Oct 2019

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