Ed135 we 14.11.19 OWL Cymru Crime Watch News North Wales

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Charity Reg: 1101555 OWL CYMRU CRIME WATCH NEWS Ed.135 week ending 14.11.19 TELEPHONE COLD CALLERS A resident has had a scam telephone call (caller had a foreign accent, they said their name was Raymond Jones) claiming to be from Visa card Fraud department. The caller stated that someone was paying 899 pounds online in Germany. The caller wanted the husbands card details, which were not provided. . If you receive such a call, contact your bank using a telephone number obtained from a trusted source, not one provided by the cold caller. Cold calls are still being received claiming to be from HMRC and stating that there is a lawsuit against the residents. The calls ask the recipient to press 1 for details, and that if they didn't they would be arrested. This is a scam to obtain details from you, to steal money from you. Enter details of this link into your browser for more information https://www.gov.uk/government/publications/phishing-and-bogus-emails-hm-revenueand-customs-examples/phishing-emails-and-bogus-contact-hm-revenue-and-customs-examples Scam/Suspicious Emails A resident has received a letter claiming to be from the International FIFA World Cup Online Lottery Program. The letter claims that the recipients name was matched to a ticket number and that they had been a n approved winner for a substantial amount of money. The letter provides a telephone number and mobile number to contact.. The letter asks the recipient to keep the ‘winnings’ quiet to ‘avoid abuse of the program or fraudulent acts’ This is an attempt to get your bank details and to steal from you. This can be reported to Action Fraud on 0300 123 2040 A resident received a text claiming to be from EE, stating that they had been unable to process their latest bill and to avoid fees or disconnection they were to update their EE account billing details. The resident knew this was a scam as their bill had already been paid. EE advise that you Do Not click on any links within a suspicious text of this nature, Do Not reply to the text with any information, Do Not download any attachment. They advise that you forward texts of this type to 7726 for their security teams to investigate, and that the text is delete A resident has received strange e mails from a person known to them, with links to click on. It is advisable not to click on any links if you are unsure that the e mail has genuinely come from the person known to you. It is possible that the persons e mail had been hacked, and by clicking on the link, you could cause issues for your own computer. Scammers are imitating a Royal Mail webpage - http://royal-mail.cloud and texting victims saying there is a parcel ready for collection, but £2.99 must be paid first. They ask fora photo and further details. This is nothing to do with Royal Mail. It's a scam A resident has received an e mail claiming to be from TV Licensing, relating to a renewal. The e mail stated that they had not been able to action a direct debit from the bank account and asked the recipient to set up a new one, or the license will be cancelled. This is an attempt to steal your bank details. Enter details of this link into your browser for advice on identifying scam e mails https://www.tvlicensing.co.uk/faqs/FAQ288 Sponsor opportunity for OWL crime alerts covering North Wales. For further information contact us 01352 708118 or email watch@owlcymru.org 14
Charity Reg: 1101555 OWL CYMRU CRIME WATCH NEWS Ed.135week ending 14.11.19 We have received reports this week from people who have received suspicious emails claiming to be from Amazon. As Christmas approaches please be careful of any cold calls asking you for your bank details or to download any sort of app. If you get such a call, hang up and report it to Action Fraud. If you have the slightest concern that it may be a genuine alert, still terminate the call and contact the relevant bank, building society or trader direct on their published numbers. One example is a scam that has cost people a considerable amount of money. Victims of that scam have received an automated call telling them a fraudster has used their personal details to sign up for an Amazon Prime subscription. They are then instructed to press 1 to cancel the transaction. If they do this, they are then connected directly to the real scammer who poses as an Amazon customer service representative. The scammer tells the victim the Amazon Prime subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again. The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account. The software download grants the fraudster remote access to the victim’s computer and allows them to see the victim’s personal and financial details. Another—received email that “being a thank you for purchasing electronics and computers. The email stated that the recipient was eligible for a free 200 GBP gift card, to activate it they had to click on the link ‘get started’ button & enter details to complete the registration. Do not be fooled—this is a scam! Scammer may say you are due a refund or it may be that they say they are from the taxman and you are due a tax rebate. There are countless variations, but all of them end up with the victim following instructions permitting access to bank details allowing criminals to steal their money. What can you do to protect yourself! Be scam aware and NEVER let anyone talk you into allowing remote access or downloading any apps or software to your computer, tablet or phone. If you do get caught out and think you may have been scammed, contact your bank or building society as soon as you realise. It might still be in time to stop illegal withdrawals. All of them should have a 24 hour hotline for fraud. Look on their website, it should be easy to find. Don’t download any apps or software. Always ask yourself – is this a scam? If in doubt hang up and contact the company direct by using a known phone number.” If you have been a victim of fraud or cyber-crime, or think you may have been, speak to your bank or building society and report it to Action Fraud online or by calling 0300 123 2040 Enter details of this link into your browser for advice on identifying phishing or spoofed e mails claiming to be from Amazon https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201489190 Sponsor opportunity for OWL crime alerts covering North Wales. For further information contact us 01352 708118 or email watch@owlcymru.org 15
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Ed135 we 14.11.19 OWL Cymru Crime Watch News North Wales

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