GundelKoffer - Instruction Manual

Warranty Terms
16
SCOPE AND DURATION OF THE WARRANTY
This Limited Warranty extends over 3 years on suitcases manufactured by Gundel Produkt Gmbh and
applies, in accordance with the conditions below, only for the first purchaser of a Gundel suitcase,
who purchased it directly from Gundel Produkt on their online shop or platforms “ebay” or “amazon“.
In the case of a gift, the warranty period begins with the date of purchase for the original recipient of
the baggage.
This warranty cannot be transferred to any third party and isn’t applicable to commercial or rental
purposes.
Please note that your proof of purchase is required to validate the warranty.
The following guarantees apply without prejudice to the statutory warranty rights, which you as the
buyer are entitled to according to Sections 437 of the German Civil Code (Bürgerliches Gesetzbuch/
BGB). The guarantees are subject to the law of the Federal Republic of Germany, excluding the UN
sales law.
This Limited Warranty covers manufacturing defects that might be detrimental to normal use of the
product:
- Cracks or holes in the suitcase
- Malfunction or defect of the wheels, handles or telescoping handle
- No longer functional combination locks
WHAT THIS LIMITED WARRANTY DOES NOT COVER
- Any luggage that wasn’t purchased directly from Gundel Produkt GmbH or which was resold, and
thus no longer belongs the first purchaser
- Luggage used as secondhand or sold as “refurbished”
- Products having undergone maintenance or repairs carried out by a third party prior to Gundel
Produkt’s intervention
- Damages caused by improper use or modifications on the suitcase, such as transporting inappropriate
objects or using the suitcase as a chair
- External damage such as bumps, falls, deformations, cracks, scratches caused directly by transport
(eg airlines, railways)
- Cosmetic damages such as normal tear and wear, abrasion, scratches, dents, scuffs, stains, color
changes - which do not impair the functionality of the suitcase
- Abrasion caused by contact with acids, solvents, or liquid
- Transport and/or improper packaging during the return of the product
- Theft
This warranty does not cover damage caused by airline carriers. We recommend always checking
your luggage after a flight (or a train ride) and reporting immediately any damage to the insured carrier
(preferably before clearing customs). Most major airlines are willing to cover damages caused by poor
baggage handling.