All for ONE - Issue#28

More documents

Info

THAT’S SEVEN IN A ROW MANTRAC Group's product support department exceeds expectations in customer loyalty rates 2019 closed with %80 as the YTD Group Net Loyalty Score which is %13 above the annual target with %94 of alerts that were fixed in less than 30 days For the seventh year in a row, the MANTRAC Group Product Support department and their peers in other MANTRAC branches, were able to meet and exceed expectations by obtaining high scores for customer loyalty rates. This year, MANTRAC Group exceeded annual targets, with customer survey results showing their loyalty to the Product Support department. The customer loyalty rate reached 80%, compared to 16% in 2013. MANTRAC Group emphasized that this achievement is a well-deserved reward for a long journey full of success stories over a seven-year period. MANTRAC also highlighted that each member of the team, in every branch, contributed to this achievement; from sales engineers to department managers. The Customer Loyalty Program is one of the main success factors in MANTRAC Group, as loyalty points exceeded expectations for the seventh consecutive year. MANTRAC thanked everyone who contributed to making this achievement happen by saying “We believe we can exceed the expectations of customers again in 2020, and we can achieve our new target which is reaching the fastest response rate, in addition to customer loyalty rate” 10
NEW ACHIEVEMENT GREAT EFFORT MANTRAC GETS Five-star Certification from CATERPILLAR for pollution control at MANTRAC House MANTRAC is recognised for a new achievement in the field of pollution control, as MANTRAC House facilities received a five-star certificate for pollution control from CATERPILLAR. In achieving this recognition, MANTRAC is proving its vision as “The standard of measurement that should be followed by CATERPILLAR agents worldwide”. This achievement proves the efficiency of the commitment and continuous efforts of all work teams in the maintenance departments of MANTRAC. Pollution control is one of the most important initiatives that show confidence and reliability in maintenance. It ensures superior value and quality for MANTRAC customers. This degree of superior quality can be achieved by avoiding equipment component malfunctions, which leads to a longer life for components and equipment. It also leads to improved productivity throughout the life cycle of the equipment. Obtaining this certificate reflects a great effort in meeting the criteria of keeping the maintenance workshop and spare parts store in excellent condition daily. This is considered an important daily challenge for the maintenance team. The objective is to ensure continuous achievements by all MANTRAC teams that place the company in a leading position in the industry. 11
Page 1 and 2: Issue No.28 THE QUARTERLY NEWSLETTE
Page 3 and 4: OUR ACHIEVEMENTS Last year and the
Page 5 and 6: 5
Page 7 and 8: HEROES OF 2019 MANTRAC announces th
Page 9: A FIRST FOR MANTRAC GROUP MANTRAC T
Page 13 and 14: 13
Page 15 and 16: MANTRAC DISTRIBUTION ORGANISES A WO
Page 17 and 18: THEORETICAL AND PRACTICAL TRAINING
Page 19 and 20: Internal Sales Representatives Team
Page 21 and 22: MANTRAC FAMILY Seif ELDin Rady Pre-
Page 23 and 24: MANTRAC FAMILY Congratulation! KHAL

All for ONE - Issue#28

Create successful ePaper yourself

Delete template?

Save as template?