CM October 2020

By delivering an approach that differs from traditional providers
or panels, we have worked tirelessly on the frontline to earn our
reputation as the UK’s leading High Court Enforcement company.
Our founding strategy continues to offer the market a combination that is hard to match – speed
of ‘expert’ frontline delivery, depth of client sector enforcement and legal knowledge, a unique
approach to fairness and managing vulnerability, and an absolute dedication to serving our clients.
LET THE EVIDENCE SPEAK FOR US
100,000+
High Court Writs
£187 million
Debt Fairly Collected
39%
Engagement during the
Compliance Period
We are the fastest growing High Court Enforcement company. To-date we
have handled over 100,000 High Court Writs.
Since forming in 2014, we have fairly recovered more than £187 million
for our clients.
We promote early resolution and are proud to achieve an above industry average
engagement rate of 39% during the compliance period. We feel it is important
to open communication with the customer at this early stage to resolve the
matter as quickly as possible. This ensures that the creditor gets what they are
owed quickly and reduces additional costs and interest being added.
350+ years
Specialist experience in
High Court Enforcement
150+
Enforcement Agents
We pride ourselves on our personable and expert-led approach. The foundations
of the business were built on the vast knowledge and experience of the directors
and senior management team, who have operated for a combined 350+ years in
the High Court Enforcement sector. Our team has an in-depth understanding of
each client sector’s regulatory requirements and governance, which clients tell
us is what helps to make our dedicated services and support invaluable.
Operating nationwide with highly trained and certificated agents.
We are aiming to lead the way with our
approach to fairness and vulnerability.
That’s why we’ve published a comprehensive Fairness
Framework, embodied by our Fairness Charter, and
a detailed Vulnerability Strategy which includes 11
Vulnerability Principles designed to ensure your customers
are always treated fairly and appropriately.
Our clients know how important it is that any potentially
vulnerable person or situation is identified as soon as
possible. Court Enforcement Services has a dedicated
Welfare Team that is highly trained both internally, and
externally with organisations such as The Samaritans, to
spot vulnerability early.
Our Welfare Team also works closely with debt advisory
organisations, including StepChange, Citizens Advice
Bureau, National Debt Line, Money Advice Service and
Advice UK. In addition, each member of our team receives
full Vulnerability Awareness training which includes
consistent indicators and guidance to refer any potentially
vulnerable customers to our Welfare Team.
Please contact us today to find out more about our
extensive range of fairness measures:
01993 220557
BD@courtenforcementservices.co.uk
courtenforcementservices.co.uk
Advancing the credit profession / www.cicm.com / October 2020 / PAGE 35