CM October 2020

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INTRODUCING OUR CORPORATE PARTNERS For further information and to discuss the opportunities of entering into a Corporate Partnership with the CICM, please contact corporatepartners@cicm.com Onguard is a specialist in credit management software and a market leader in innovative solutions for Order to Cash. Our integrated platform ensures an optimal connection of all processes in the Order to Cash chain and allows sharing of critical data. Our intelligent tools can seamlessly interconnect and offer overview and control of the payment process, as well as contribute to a sustainable customer relationship. The Onguard platform is successfully used for successful credit management in more than 50 countries. T: +31 (0)88 256 66 66 E: ruurd.bakker@onguard.com W: www.onguard.com Satago helps business owners and their accountants avoid credit risks, manage debtors and access finance when they need it – all in one platform. Satago integrates with 300+ cloud accounting apps with just a few clicks, helping businesses: Understand their customers - with RISK INSIGHTS Get paid on time - with automated CREDIT CONTROL Access funding - with flexible SINGLE INVOICE FINANCE Visit satago.com and start your free trial today. T: 020 8050 3015 E: hello@satago.com W: www.satago.com HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company. Its Integrated Receivables platform reduces cycle times in the Order to Cash process through automation of receivables and payments across credit, e-invoicing and payment processing, cash allocation, dispute resolution and collections. Powered by the RivanaTM Artificial Intelligence Engine and Freeda Digital Assistant for Order to Cash teams, HighRadius enables more than 450 organisations to leverage machine learning to predict future outcomes and automate routine labour intensive tasks. T: +44 7399 406889 E: gwyn.roberts@highradius.com W: www.highradius.com Bottomline Technologies (NASDAQ: EPAY) helps businesses pay and get paid. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance. Every day, we help our customers by making complex business payments simple, secure and seamless. T: 0870 081 8250 E: emea-info@bottomline.com W: www.bottomline.com/uk Dun & Bradstreet Finance Solutions enable modern finance leaders and credit professionals to improve business performance through more effective risk management, identification of growth opportunities, and better integration of data and insights across the business. Powered by our Data Cloud, our solutions provide access to the world’s most comprehensive commercial data and insights supplying a continually updated view of business relationships that help finance and credit teams stay ahead of market shifts and customer changes. T: (0800) 001-234 W: www.dnb.co.uk Key IVR provide a suite of products to assist companies across Europe with credit management. The service gives the end-user the means to make a payment when and how they choose. Key IVR also provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line. T: +44 (0) 1302 513 000 E: sales@keyivr.com W: www.keyivr.com With 130+ years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. Graydon uses 130+ international databases and the information of 90+ million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies. T: +44 (0)208 515 1400 E: customerservices@graydon.co.uk W: www.graydon.co.uk Tinubu Square is a trusted source of trade credit intelligence for credit insurers and for corporate customers. The company’s B2B Credit Risk Intelligence solutions include the Tinubu Risk Management Center, a cloud-based SaaS platform; the Tinubu Credit Intelligence service and the Tinubu Risk Analyst advisory service. Over 250 companies rely on Tinubu Square to protect their greatest assets: customer receivables. T: +44 (0)207 469 2577 / E: uksales@tinubu.com W: www.tinubu.com. Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers that also have an active input into our product development and evolution. T: 01235 856400 E: info@credica.co.uk W: www.credica.co.uk Advancing the credit profession / www.cicm.com / October 2020 / PAGE 40
Each of our Corporate Partners is carefully selected for their commitment to the profession, best practice in the Credit Industry and the quality of services they provide. We are delighted to showcase them here. THEY'RE WAITING TO TALK TO YOU... Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only Premium Corporate Partner, we are best placed to help all clients’ and candidates’ recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency-based interviewing, career and recruitment trends. T: 07834 260029 E: karen.young@hays.com W: www.hays.co.uk/creditcontrol The Atradius Collections business model is to support businesses and their recoveries. We are seeing a deterioration and increase in unpaid invoices placing pressures on cashflow for those businesses. Brexit is causing uncertainty and we are seeing a significant impact on the UK economy with an increase in insolvencies, now also impacting the continent and spreading. Our geographical presence is expanding and with a single IT platform across the globe we can provide greater efficiencies and effectiveness to our clients to recover their unpaid invoices. T: +44 (0)2920 824700 W: www.atradiuscollections.com/uk/ Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including: • Pre-litigation services to effect early recovery and keep costs down • Litigation service • Insolvency • Post-litigation services including enforcement As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them. T: 03700 86 3000 E: paula.swain@shoosmiths.co.uk W: www.shoosmiths.co.uk Forums International has been running Credit and Industry Forums since 1991 covering a range of industry sectors and international trading. Attendance is for credit professionals of all levels. Our forums are not just meetings but communities which aim to prepare our members for the challenges ahead. Attending for the first time is free for you to gauge the benefits and meet the members and we only have pre-approved Partners, so you will never intentionally be sold to. T: +44 (0)1246 555055 E: info@forumsinternational.co.uk W: www.forumsinternational.co.uk Improve cash flow, cash collection and prevent late payment with Corrivo from Data Interconnect. Corrivo, intelligent invoice to cash automation highlights where accounts receivable teams should focus their effort for best results. Easy-to-learn, Invoicing, Collection and Dispute modules get collection teams up and running fast. Minimal IT input required. Real-time dashboards, reporting and self-service customer portals, improve customer communication and satisfaction scores. Cost-effective, flexible Corrivo, super-charges your cash collection effort. T: +44 (0)1367 245777 E: sales@datainterconnect.co.uk W: www.datainterconnect.com Serrala optimizes the Universe of Payments for organisations seeking efficient cash visibility and secure financial processes. As an SAP Partner, Serrala supports over 3,500 companies worldwide. With more than 30 years of experience and thousands of successful customer projects, including solutions for the entire order-to-cash process, Serrala provides credit managers and receivables professionals with the solutions they need to successfully protect their business against credit risk exposure and bad debt loss. T: +44 118 207 0450 E: contact@serrala.com W: www.serrala.com American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow. By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space. T: +44 (0)1273 696933 W: www.americanexpress.com C2FO turns receivables into cashflow and payables into income, uniquely connecting buyers and suppliers to allow discounts in exchange for early payment of approved invoices. Suppliers access additional liquidity sources by accelerating payments from buyers when required in just two clicks, at a rate that works for them. Buyers, often corporates with global supply chains, benefit from the C2FO solution by improving gross margin while strengthening the financial health of supply chains through ethical business practices. T: 07799 692193 E: anna.donadelli@c2fo.com W: www.c2fo.com Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From credit management to cash allocation, Esker automates each step of the orderto-cash cycle. Esker’s automated AR system helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need. T: +44 (0)1332 548176 E: sam.townsend@esker.co.uk W: www.esker.co.uk Advancing the credit profession / www.cicm.com / October 2020 / PAGE 41
Page 1 and 2: CREDIT MANAGEMENT CM OCTOBER 2020
Page 3 and 4: 9 FALSE DAWNS Sue Chapple FCICM CIC
Page 5 and 6: CMNEWS A round-up of news stories f
Page 7 and 8: UK workers ‘better off’ during
Page 9 and 10: FROM THE CHIEF EXECUTIVE False Dawn
Page 11 and 12: INSOLVENCY SPECIAL AUTHOR - David K
Page 13 and 14: ENFORCEMENT AUTHOR - Russell Hambli
Page 15 and 16: Advancing the credit profession / w
Page 17 and 18: CREDIT ECOSYSTEM AUTHOR - Aneesh Va
Page 19 and 20: EXCLUSIVE REPORT AUTHOR - Markus Ku
Page 21 and 22: INTERVIEW LEGALLY SPEAKING Sean Fea
Page 23 and 24: INTERVIEW AUTHOR - Sean Feast FCICM
Page 25 and 26: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 27 and 28: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 29 and 30: CAREERS ADVICE OPEN ALL HOURS? What
Page 31 and 32: River deep dam high LOOK at the Ear
Page 33 and 34: ’ EXECUTIVE BOARD Debbie Nolan FC
Page 35 and 36: By delivering an approach that diff
Page 37 and 38: NEW FEATURE PANEL BASHERS Ship to S
Page 39: PAYMENT TRENDS Data supplied by the
Page 43 and 44: presents
Page 45 and 46: OPINION Mind over Matter Additional
Page 47 and 48: $ Advancing Careers Advancing Best
Page 49 and 50: www.cicm.com ‘‘ Since being a m
Page 51 and 52: What impact will Crown Preference h
Page 53 and 54: HR MATTERS SEEING IS BELIEVING Comp
Page 55 and 56: BRANCH NEWS Standing out from the c
Page 57 and 58: INSPIRE ME IN THE NEW ERA OF WORK Y
Page 59 and 60: More reasons to be a member Make co
Page 61 and 62: FOR ADVERTISING INFORMATION OPTIONS
Page 63 and 64: PAYMENT SOLUTIONS American Express

CM October 2020

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