VV_October Web 20-compressed

We would also like to say that we really
appreciate the kind words and gestures we have
received from many of our patients.
The Doctors and the surgery support teams
would like to thank you for your patience and
understanding at this time. The Simpson Centre and
Penn Surgery
Appointment Availability:
• We offer a mix of routine, 48hour access and on
the day appointments.
• Some appointments have to be face to face.
• We are offering nearly 900 appointments each
week with our doctors.
• We also have two duty doctors each day
covering The Simpson Centre and Penn surgeries
who can deal with up to 70 additional emergency
on the day calls.
• Our nurses and phlebotomist offer as near
normal a service as they can
• The midwife continues to work with us as do our
health visitors, district nurses and palliative care
teams.
• We continue to offer the majority of our nurse
appointments: dressings, phlebotomy and some
GP /Paramedic appointments outside to reduce
the risk of Covid transmission.
• We have an indoor space dedicated for
examinations that need to be carried out inside.
All staff seeing patients are wearing the required
PPE and equipment and surfaces are cleaned
between each patient contact according to
public health guidance. We have had to increase
face to face appointment times to allow for this.
Did You Know? You can now e mail us
with non-urgent enquiries by following the link
on our website. (For example if you need a sick
note or because we have asked you to send us
some readings of your blood pressure or blood
sugars (if you are diabetic)
• We can now accept photographs to help in
diagnosis. Please ask reception to send you a link
if you would like to do this when you book your
telephone appointment.
• We can arrange a video consultation, so if you
would prefer this please let the doctor know
when they call you.
• ‘Ask NHS’ is an online triage and advice tool
which you can access via our website. You can
also make a telephone appointment with the
surgery through this site if required.
www.pennandtylersgreen.org.uk
Village Voice October/November 2020
• We have increased our staffing levels: During the
pandemic we have taken on two new Doctors
and have a third starting in October. We have two
new nurses who joined our team in September.
Working Together– the ways you can help
our surgeries provide the best possible support to you
• Only attend the surgery if your enquiry cannot
be dealt with by telephone, email or via patient
access
• Please sign up for Patient access and order your
repeat prescription online. This can be sent
electronically directly to the chemist avoiding any
need to visit the surgery.
• Please respond to any requests to book for a
medication review.
• Please remember that a telephone appointment
like any other appointment. Please ensure you are
available at the time the telephone appointment
will take place. Please remember to cancel the
appointment if you no longer require it or will not
be available. We aim to call around the time
indicated, however if we are delayed be mindful
this may be because we have been delayed by
another call or because we are dealing with an
emergency.
• If your query is not urgent, please book for the
next available routine appointment.
• Please do not attend the surgery if you have any
symptoms of Covid 19. Call 111 for advice.
Remember to wear a mask when you are asked
to attend the surgery and follow social
distancing advice. If you do not have a mask
please call reception and they will try to help
you. Masks are worn to protect you and our
staff.
Flu Clinics - This year we are offering flu
vaccinations to a much larger number of people.
(Several thousand of our patients will be eligible
for a flu vaccine should they wish).
• Providing for such a large number of patients in
a Covid secure manner has taken a lot of planning.
• The Beaconsfield cricket club has kindly allowed
us to use their site and we will be inviting the
majority of our patients to attend there.
• Eligible patients will be invited by letter which
will contain a bar code. Please look out for your
letter and only attend the flu clinic when you have
received an invitation.
• The most vulnerable patients will be invited first
as per NHS England guidelines
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