The Top Ender Magazine February March 2021 Edition

The Best Job Ever!
It required long, tedious hours, with no earnings. It was the
most challenging time of my career. My obligation was to
take as much worry away from my clients as possible. As
much as I wish I were making sales instead of refunding trips,
I had to do the right thing for my clients. My focus was
directed at educating clients about their options to postpone
rather than cancel so they could make the best decision for
themselves. I made it 100% right for the needs of every
client!
As the world shut down, I went to work!
Rewind to March 2020 (NO PLEASE DON’T), many
travellers who “did their own travel booking online” would
have heard a message like this “Your call is important to us.
All our representatives are currently assisting other
customers. Your estimated wait time is two to three hours.”
When they were finally able to speak to a live person, in
many cases, they were not offered much help.
Did I have this message on my answer phone? NO – I was
available 24/7
What the pandemic has taught me is that having a
professional travel manager help plan your trip has made
Travel Agents more apparent.
As a dedicated Travel agent, I worked tirelessly around the
clock to get clients home safely, applied for refunds or
credits for future travel and helped them rebook a future
trip. I truly served as an advocate for them and did
everything I could to help protect their travel investment.
Despite the impact the coronavirus has had on the travel
industry, I am remaining optimistic about the future of my
business. I am focused on preparing for the surge in
international travel requests as I know this will happen once
my clients feel it is safer and international borders reopen. I
know it will take some time for the travel industry to fully
recover and travel will look a little bit different, but I know
that travel agents will play a significant role in the industry’s
resurgence.
With guidelines and policies fluctuating for suppliers and
travel destinations on an almost daily basis, it can be a lot to
process by yourself. Travel agents will be the key to helping
travellers navigate this new world and provide guidance on
safe destinations and tourist activities. We are here for
clients who want to know that they will be safe when they
travel. It is our mission to ensure everything is in place,
protected and safe for every one of our clients. When things
don’t go to plan, you have someone advocating on your
behalf to protect your travel investment.
I still feel I have the best job ever, even with the curveball’s
thrown in the mix throughout 2020! Please contact me with
any questions – I am truly here to help you safely navigate
your next journey!
Bon Voyage for now!
Andrew J McFarlane
Director, AJM Global Journeys
Broome
Where the Outback Meets the Ocean
People visit Broome for many reasons. For
some it is the gateway to the Kimberley’s or
the starting point on a drive along the
famous Gibb River Road. For others it is the
perfect Dry Season Beachside Holiday
Destination.
I visited Broome last Dry Season, so I highly
recommend these Top10 things to see and
do while you’re there.
Ready to book?
Both Qantas & Airnorth fly to Broome
regularly. Contact me to talk all things
Broome for your next RLLT Holiday
Package!
TOP 10 THINGS TO SEE AND DO
Spend time on Cable Beach, whether it’s a run, walk, SUP, Camel ride or
simply a Coldie enjoying the spectacular sunset
Explore China Town, the heart & soul of Broome. It is a dining and retail hub
See the history of the Pearl Luggers
Go to the movies, the oldest outdoor theatre in the world
Shop at the Courthouse local markets
Have a Matso’s (alcoholic) Ginger Beer at Matso’s Brewer (Yum!)
Visit Willy Creek a fascinating insight to the pearling industry
Bon Voyage for now!
Andrew J McFarlane
Director, AJM Global Journeys
Take a trip to Horizontal Falls
See Cape Levique, the northernmost tip of the Dampier Peninsula, it’s
a big day however well worth it!
See the Stairway to the Moon when the tide is at its lowest and there is a full moon
10 The Top Ender | Tri-Services Magazine Incorporated FEBRUARY/MARCH 2021 11