Spring Home & Garden 2021

“If you want to change your kitchen, your bathroom and
your flooring, then Megan and I will work on that together
with you. Megan will draw up the plans, and she and I will
help you choose the best colors. We’ll help you from your
knobs to your lighting to your floors to your countertops.
We’re not just flooring. We do it all from start to finish—
from the floor up.”
Crosier agreed wholeheartedly. “We just about do
everything when it comes to decorating or redecorating. I’m
that person who goes out and does a measure for a kitchen
or a bathroom. I’ll come back here, get on my computer
and do the renderings and the floor plans based off of that
information. Then depending on what stage we’re on in
the process, I’ll go and present those to the person who is
interested in having the work done.”
For all three women, one of the best feelings about
working in a store that offers such a variety of products and
professional insight is the confidence of knowing they can
meet the client’s needs. Each has the benefit of being able
to point a client to another individual within Wellston that
can accommodate, versus having to send them to another
company because they don’t offer the needed product or
the service.
“If they’re looking for help in respect to floors, counters,
backsplash or lighting, Megan or I can take care of that,”
Gilpin said. “If they want anything done that deals with
covering windows, we can pass them to Audrey.”
“My primary responsibility here is to sell window treatments
to people,” Pietersen explained. “The best part about doing
what I do is that I love it. There is nothing really normal
about my days. Every day is a new one.”
Recommending and selling window treatments is both an
inside and an outside job for Pietersen. It keeps her on the
go and makes her days interesting and rewarding.
“I make appointments to go to people’s homes. I get to go
where they live and see what they see and want to make
changes to. I measure their windows so that I can give them
the best suggestions.”
Face-to-face meetings with the public are a normal part of
what the ladies at Wellston do. Not only does it allow them
to establish a sense of trust with the clients, but it also lets
them build relationships with those that they serve.
“I’m a people-person, so one of the things I like most about
this job is that I get to work directly with people in general,”
Gilpin noted. “I love making their space beautiful. My
mother is an interior designer, so I feel like I was born into
this. I used to go to work with her and go on jobs with her.
In the beginning, I said, ‘Oh my gosh, I would never do
that,’ and now I can’t imagine a life of not doing it. The
people we get to meet are great.”
Pietersen mentioned that sometimes the clients come to her
at the store first. For walk-in clients such as those, she gets
to take them around the store and talk about what window
treatments they like, and then she makes an appointment to
meet them at their home where she’ll measure the windows.
Once the groundwork is done, Pietersen said, “I work up a
price for them and call them with that information. Once
they tell me to go ahead with it, I place the order for their
window treatment.”
Customers may be surprised to know that Pietersen’s
involvement doesn’t have to end there. She is also available
to install the product if the resident desires.
“Almost all of our window treatments are interiors,” she
informed, “and almost all of them will give you some
energy efficiency. Some are better than others, of course.
Honeycomb is the best that they have, and they have been
around for a long time, there are newer styles now that look
very nice with a modern feel. Whatever the client is looking
for, chances are, we have it, and I’m the one who gets to
show it to them.”
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