22.03.2021 Views

An evaluation of the role of fire extinguishers

A report considering the role of a fire extinguisher in human terms identifying the gap between policy assumptions and the evidence from real fires. It considers the implications arising from this and makes a number of recommendations to create an evidence base and enhance current fire safety policies/advice.

A report considering the role of a fire extinguisher in human terms identifying the gap between policy assumptions and the evidence from real fires. It considers the implications arising from this and makes a number of recommendations to create an evidence base and enhance current fire safety policies/advice.

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About <strong>the</strong> author<br />

David Wales CCXP MSc FRSA<br />

David is <strong>the</strong> founder <strong>of</strong> SharedAim Ltd., a company established to help organisations deliver excellent<br />

customer experience and enhance performance. It specialises in using a human first approach that<br />

recognises <strong>the</strong> dynamic and complex nature <strong>of</strong> people’s lives. Uniquely, this allows organisations to take<br />

an outside-in view and have a realistic understanding <strong>of</strong> how <strong>the</strong>y fit into <strong>the</strong>ir customers world.<br />

Prior to this, David had a distinguished career in <strong>the</strong> Fire and Rescue Service, where he instigated and led<br />

an award-winning national study <strong>of</strong> human behaviour in <strong>fire</strong>s. His insights provided an entirely new<br />

perspective and changed thinking and practice in <strong>the</strong> sector, in <strong>the</strong> UK and internationally. As a result, he<br />

was appointed as <strong>the</strong> first customer experience manager in <strong>the</strong> FRS, where he was also recognised for his<br />

innovation.<br />

In 2019, his co-authored report ‘Saving Lives Is Not Enough’ (https://tinyurl.com/SLINE2019) was<br />

published, bringing a survivor and evidence-based perspective to challenge current pre-hospital burn care<br />

arrangements.<br />

David completed a MSc in risk crisis and disaster management at <strong>the</strong> University <strong>of</strong> Leicester. His<br />

dissertation was titled ‘Unrecognised: The public <strong>role</strong> as first responders to dwelling <strong>fire</strong>s’.<br />

He retains an interest in supporting <strong>the</strong> emergency sector and is an advisor to several international crisis<br />

and disaster organisations. He has held a variety <strong>of</strong> voluntary <strong>role</strong>s, including <strong>the</strong> international research<br />

lead for <strong>the</strong> National Fire Chiefs Council and <strong>the</strong> evidence champion (for <strong>the</strong> FRS) with <strong>the</strong> Alliance for<br />

Useful Evidence.<br />

<strong>An</strong> award-winning presenter, best-selling author, awards judge and recognised customer experience<br />

influencer, David has worked extensively across multiple sectors. Taking a human-centred approach, David<br />

advocates <strong>the</strong> need to re-imagine and transform services in partnership with citizens and communities.<br />

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