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Jacksonville, FL

Permit No. 796

Because You Asked...

Featuring Betsy Barbieux

CAM, CFCAM, CMCA, PROFESSIONAL DEVELOPMENT COACH,

FLORIDA CAM SCHOOLS, LLC

Good evening,

I have met other managers and have come

to see that a few of them have CMCA,

AMS, or CFCAM after their names and am

wondering how to obtain those licenses as

well. I look forward to any information you

are able to provide.

— Aggie

Aggie:

The CMCA, AMS, and PCAM are credentials

offered by CAI/Community Associations Institute—www.caionline.org—our

national

professional organization. The CFCAM is a credential

offered by FCAP/Florida Community

Association Professionals—www.fcapgroup.

com—our Florida professional organization.

These are not licenses—there is only one

Florida license—CAM. Professional organizations

in many industries (real estate, medical,

legal, insurance, etc.) offer credentials and we

are the same. Credentials are earned after completion

of certain course materials offered by

each professional organization.

— Betsy

• • • •

Good moring Betsy,

My friend was elected to the board of a condo

association. He does not hold an officer

position on the board, just a director at large.

The association was involved in a claim for

Hurricane Irma. The claim has been closed.

He has asked to view the documents and

is being told by both the board president

and management company there are no

documents. They advised him the documents

were with an attorney and they need

to obtain permission from him to share the

documents. What do you suggest he do?

— Colleen

Colleen:

Documents that have an attorney-client privilege

are not available for inspection by an

owner. Once a case is closed, those documents

could be available with appropriate portions redacted

(if necessary). For instance, any terms of

a settlement would be redacted.

You would think that new board members

would have an orientation and be briefed on

past legal history, but I’m not aware of any law

requiring it. The director/owner could make an

official written request to access records. Management

has 10 business days within which to

schedule an appointment for him to view the

documents and make copies with his portable

devise or pay for copies to be made. Failure of

management to respond to a proper request

could eventually result in an arbitration proceeding

and a penalty of $50 a day up to 10 days

and an award of attorneys’ fees.

— Betsy

• • • •

Good morning Betsy,

Our Reserve Study committee met last Friday

to go over the 2021 Proposed Reserve

which was prepared by the previous board

president. They feel that some of the line

items are not necessary and some need to

be increased. Can they delete a line item and

add this amount to another line item in a Reserve

category or how should it be handled?

— Brenda

Brenda:

Assuming your community is a condominium

association, it is my understanding that line items

established when the community was created

should stay as line items on the reserve schedule.

Line items are added and maintained because

they fall within the statutory requirements.

If the replacement cost or repair is more

than $10,000, that item is to be on the reserve

schedule. I’ve not ever heard of removing a reserve

line item. That would mean that asset no

longer exists which would be rare.

How to calculate the amount needed for

each reserve component is clearly laid out in

the statutes. The figures for “cost to replace”

and “remaining useful life” should be adjusted

from year to year using best business judgment.

I don’t see anything in the statute or rules about

deleting a reserve item. I would suggest you

consult your CPA or attorney.

— Betsy

• • • •

Betsy,

Does a board of directors have the authority

to control its board members? Our board

created a Code of Ethics, but I voted against

it. It’s not enforceable, right?

— Kirk

Kirk:

Of course, boards of directors can set policies for

how they operate. And they should. Boards of

directors operate by majority rule. Without an

established authority structure within a board

there is chaos. A code of ethics is not enforceable,

but it sets the bar on the expected behavior of

board members, which is a good thing. Boards of

directors should create policies for how they interact

with professional management, attorneys,

CPAs, and their owners.

Roberts Rules of Order contemplates that

boards of directors will create policies. Community

associations lag behind regular corporate

America in creating a policies manual. Most of

us have worked in other types of businesses that

lived by their policies. We somehow don’t carry

that through with us into community association

management. Most Bylaws refer to RROO

as the standard by which communities operate

their business and meetings. The statutes and the

governing documents give the board of directors

the power to create a lot of policies—owners’ requests

to access records, manner of owner comments

to agenda items, architectural modification

procedures, collections, etc. I have a whole

CE course of policies and procedures that boards

and management can create.

— Betsy

• • • •

HAVE A QUESTION FOR BETSY? SUBMIT YOUR QUESTIONS VIA EMAIL: BETSY@FLORIDACAMSCHOOLS.COM

Betsy Barbieux, CAM, CFCAM, CMCA, is an information leader in Florida community association living. She is an expert in the rights and obligations

of owners as well as the board of directors and association management. If you live in Florida, there is a good chance you are a part of a community

association. Since 1999, Betsy has educated thousands of managers, directors, and service providers. So whether you are an owner, board member, or

CAM, she provides training and coaching for all. Betsy is a member of CAI National, FCAP, former member of the Regulatory Council for Community

Association Managers, featured columnist in industry publications, and host of CAM Matters on YouTube:

www.youtube.com/c/cammatters. Florida CAM Schools, LLC, www.floridacamschools.com, 352-326-8365.

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6 MAY 2021 - For All Your Property Management Needs - www.PropertyManagementMagazine.com

22,000 Magazines Mailed Monthly to Property Managers, HOAs, Condo Associations & Co-Ops - TO ADVERTISE CALL (877) 717-6780 7

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descriptions of skills and expertise as well

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INDUSTRIES FEATURED

IN THIS ISSUE

Access Systems .............................................................................................. 10

Air Conditioning ............................................................................................. 11

Bulk Trash Pick-Up ........................................................................................ 11

Cabinetry ........................................................................................................... 12

CCTV Systems and Repair ........................................................................ 13

Cleaning and Maintenance ........................................................................ 14

Commercial Door and Glass Service ................................................... 15

Electrical Contractor .................................................................................... 16

Fans ...................................................................................................................... 17

Fencing ............................................................................................................... 17

Fire ........................................................................................................................ 19

Flooring ............................................................................................................... 21

General Contractors ..................................................................................... 22

Glass and Window Repair/Replacement ........................................... 23

Gutters ................................................................................................................ 24

Insurance Claims ............................................................................................ 24

Marble Restoration ........................................................................................ 25

Office Space and Cabinetry ..................................................................... 25

Painting ............................................................................................................... 26

Patio Furniture and Repairs ...................................................................... 27

Paving .................................................................................................................. 30

Plumbing ............................................................................................................ 31

Pressure Cleaning .......................................................................................... 32

Roofing................................................................................................................ 32

Trash Chute Services.................................................................................... 34

Underground Plumbing .............................................................................. 35

Wallcoverings .................................................................................................. 36

Water Heaters .................................................................................................. 36

Window Repairs ............................................................................................. 37

Index ..................................................................................................................... 38


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ACCESS SYSTEMS

AIR CONDITIONING BULK TRASH PICK-UP



CABINETRY

CCTV SYSTEMS AND REPAIR

Your Trusted Resource for

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GENERAL CONTRACTORS

GENERAL CONTRACTORS GLASS AND WINDOW REPAIR/REPLACEMENT



GUTTERS

MARBLE RESTORATION

INSURANCE CLAIMS

OFFICE SPACE AND CABINETRY



PAINTING

PATIO FURNITURE AND REPAIRS

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PAVING

ROOFING PLUMBING



PRESSURE CLEANING

ROOFING

ROOFING



ROOFING

UNDERGROUND PLUMBING

TRASH CHUTE SERVICES



WALLCOVERINGS

WINDOW REPAIRS

WATER HEATERS



INDEX

Access Control Systems

Fire Alarm Systems Security Inc, Page 7, 19

Smart Entry Systems, Page 10

ADA Ramps

Amaran Group LLC, Page 30

Air Conditioning Sales, Repairs

& Maintenance

T & D Air Conditioning, Page 11

Air Duct Work


Air Purifiers


Alarms


Alternative Dispute Resolution

Florida Insurance Claim Appraisal, Page 24

Architect Support

PCI (Perillo Construction Inc.), Page 23

Asphalt Overlays & Repairs


Omega Maintenance, Page 32

Asphalt Striping & Seal Coatings


Audio Systems

316 Tech Services, Page 13

Automated Recycling Systems

Recycling-Solution, Inc, Page 34

Balconies

All Fencing and Repair, Page 17

Ballroom Audio/Video Systems

& Integration


Bathrooms

Majestic Kitchens and Baths, Page 12

Breaker Panel Replacements

Hypower Inc, Page 16

Build-Out Services


Built-Ins

The Closets Company, Page 25

Bulk Trash Pick-Up

Junk Removal Crew, Page 11

Cabinetry



Car Stop Installation & Removal


CCTV



Closets



Commercial Cleaning

ACL Cleaning Systems, Page 4, 14

Commercial Door and Glass Service

Doetsch Broward, Page 15

Computer Network Systems


Concrete Curbing


Concrete Garbage &

Dumpster Enclosures


Concrete Resurfacing,

Restoration & Repairs


Biscayne Restoration, Inc, Page 22

Concrete Walls & Columns


Conference Room Remodeling


Construction Services


Countertops


Demolition Services


Disinfection & Sanitation Services


Doors



Drain Pumping

Plumbing Experts, Page 31

Dumpster Rentals


Electrical Contractor


Emergency Board-Up

Ameriglass 24/7 Emergency Repair, Page 23

Emergency Lighting


Fans

Dan’s Fan City, Page 17

Faucets


Faux Finishing

The Wallpaper Guys, Page 36

Fencing


CBR Fabricators, Page 2, 18

Fertilization


Fiber Optics


Fire & Burglar Alarms


Fire Door Inspections

Florida Fire & Life Safety, Page 20

Fire Door Repairs & Re-Labeling

Florida Fire & Life Safety, Page 20

Fire Inspections


Fire Protection Services


Fire Pumps


Floor Coatings

Premier Coatings, Back Cover, Page 3, 21

Flooring



Garage Floor Coatings


Gate Opening Systems


Gates



General Contractor



Generators


Glass Installations, Repairs

& Replacement



Sachek Services LLC, Page 37

Glass Partitions


Grease Traps


Gutter Cleaning & Maintenance


Evolution Gutters, Page 24

Gutter Installation & Repairs



High-Rise Trash Chute Services


Holiday Lighting


HVAC Service


Hydro-Excavation

Bob Smith Plumbing, Page 35

Impact Windows & Doors



Roofing Recovery, Page 34

Indoor Air Quality Solutions


Insurance Appraisal


Insurance Claims


Intercom Entry Systems


Interior Remodeling


Irrigation Installation & Repairs


Janitorial & Porter Services


Junk Removal



Kitchens


Kitchenettes


Landscape Lighting


Landscaping Design & Installation


Landscaping Services


Lawn Service & Maintenance


Leaf Guard Gutters


LED Lighting


Lighting


Lobby Remodeling


Locker Systems


Marble Cleaning & Restoration

Intercontinental Marble, Page 25

Office Spaces


Outdoor Furniture

Dr. Strap, Page 28, 29

Sun & Beach Patio Furniture, Page 27

Outdoor Furniture Upholstery



Package Room Solutions


Painting


Dr House Painter, Page 26



Parking Lot Floor Coatings


Parking Lot Lighting


Parking Lot Repairs


Parking Lot Striping


Patio Furniture



Patio Furniture Repairs & Restoration



Patio Remodeling


Paver Sealing


Paving


Pipe Replacement



Plastering


Plumbing



Pool Cleaning & Maintenance


Pool Service & Supplies


Pressure Cleaning




Property Maintenance


Public Adjuster


Railings



Restoration Services



Roof Cleaning


Roof Coatings

360 Roofing Services Inc, Front Cover, Page 33


Roof Maintenance


RCI Roofing, Page 33


Roof Repairs




Roof Tarps


Roofing




WeatherTight Systems, Page 8, 32

Screen Repairs & Replacement


Security Cameras



Sewer Line Replacement



Sidewalk Installation & Repairs


Sliding Glass Door Repairs

& Replacement


Speed Bump Installations


Stair Railings


Stone Installation, Repair, Protection

& Maintenance

Intercontinental Marble, Page 25

Storage Solutions


Structural Repairs


Structural Steel


Stucco Repairs


Surge Protection


Surveillance Systems


Tenant Project Management


Tenant Turnover Cleaning



Tile


Toilets


Trash Chute Repairs, Maintenance,

Cleaning, Parts & Service


Trash Pickup Services



Tunneling for Plumbing Repairs



Underground Plumbing



Walkway Repairs


Wallcoverings


Wallpaper Installation


Water Heaters


Water Heaters Only, Page 36

Water Leak Detection




Waterproofing




Welding Services


Wi-Fi Infrastructures


Window Repairs



Window Replacement



38 MAY 2021 - For All Your Property Management Needs - www.PropertyManagementMagazine.com 22,000 Magazines Mailed Monthly to Property Managers, HOAs, Condo Associations & Co-Ops - TO ADVERTISE CALL (877) 717-6780

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