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July 2021

The UK's outdoor hospitality business magazine for function venues, glamping, festivals and outdoor events

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PEOPLE<br />

site. Usually, we have two teams out daily,<br />

this amounts to four vehicles with trailers<br />

and 10 crew members.<br />

It doesn’t matter how many times we’ve<br />

talked through the plan, checked the<br />

vehicles and job packs there is always that<br />

little niggle that you’ve forgotten something.<br />

Nine times out of 10 we haven’t and it’s just<br />

your over active brain playing tricks on you<br />

because it knows the pressure we put on<br />

ourselves to make sure our jobs are perfect.<br />

Everything we do has an element of<br />

urgency. With our events we rarely see<br />

repeat clients. The majority of our business<br />

comes from weddings and these are a<br />

once-in-a-lifetime event, there’s no second<br />

chances so we must get it right first time.<br />

Each of our clients and couples get our full<br />

attention in the lead up to their event. This<br />

starts in the office with six and four weekly<br />

check lists and is carried right through to<br />

the build day when the crew create the tipis<br />

in the exact formation that has been 12-18<br />

months in the planning.<br />

We don’t like problems – we don’t really<br />

have time for them… Of course, the nature<br />

of the job means we do encounter things<br />

that don’t go quite to plan occasionally but<br />

the show must go on and in the fast paced<br />

environment that we work problems get<br />

solved.<br />

Brett and I are lucky that we are<br />

surrounded by a team that are smart<br />

and hard working. Each member fully<br />

understands the ethos of what we do and<br />

why we do it.<br />

TAKING TIME<br />

We do rush around on a daily basis and<br />

run out of hours in the day and days in the<br />

week, but believe that taking some time<br />

“AT THE END OF THE DAY WE ARE MORE OFTEN THAN NOT<br />

EXHAUSTED! BUT WE CAN’T COMPLAIN TOO MUCH…<br />

OUR WORKLOAD IS CONCENTRATED TO SIX MONTHS<br />

OF THE YEAR”<br />

out is important, not just for us but for the<br />

team. I could quite happily sit at my laptop<br />

from 8am–8pm and not stop but this isn’t<br />

healthy or productive, for anyone. Brett<br />

and I try and make sure we have 30 minutes<br />

for lunch. When we can we’ll have lunch<br />

together, often with Katy our event planner.<br />

It’s a good time to fill each other in on the<br />

different elements of our days and also<br />

assign action tasks to each other’s ever<br />

growing lists!<br />

At the end of the day we are more often<br />

than not exhausted! But we can’t complain<br />

too much… our workload is concentrated to<br />

six months of the year. April to September<br />

is when we’re in the season and it’s seven<br />

days a week and countless hours each day.<br />

October to March is when we take stock, get<br />

a regular sleeping pattern back and spend<br />

more time with our loved ones (who get<br />

somewhat neglected during the summer<br />

season).<br />

The reasons we love doing what we do<br />

are quite literally endless. If we didn’t have<br />

the love for weddings, events and tipis it just<br />

wouldn’t work! No two days are the same,<br />

none of our clients are the same, none of<br />

the builds we embark on are the same. This<br />

keeps it interesting – we never quite know<br />

what to expect when the vehicles leave the<br />

yard in a morning, but you can guarantee<br />

the crew will come back with a story…<br />

We’re unbelievably proud of what we’ve<br />

achieved, proud of our team, and proud<br />

of each other. What we do isn’t easy, it<br />

takes hard work, dedication and all of your<br />

time but the results we get make it more<br />

than worthwhile. Receiving feedback from<br />

ecstatic couples, birthday guys/gals, their<br />

family and friends puts it all into context.<br />

We can say, proudly, that we contribute to<br />

a huge part of our clients’ events and our<br />

contribution forms part of their memories<br />

that will stay with them forever. To add to<br />

this, we do it together – every step of the<br />

way.<br />

66 66 WWW.OPENAIRBUSINESS.COM

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