THE SILENT REVIEW_WINTER EDITION 2021_WEB

WINTER EDITION 2021 

THE 

SILENT REVIEW 

THE UNION WITH A FLIGHT PATH 

THE FAAA MEMBERS MAGAZINE 

© 2021

INSIDE THIS WINTER ISSUE 

28 

BUSINESS 

DIRECTORY 

4 

MESSAGE 

FROM THE 

SECRETARY 

The Silent Review 

has been produced for the 

entertainment and information of 

the FAAA membership. All opinions 

and points of view are those of the 

contributors and authors alike and 

remain their own property. © No 

reproduction of any material found 

within The Silent Review is 

permitted without permission 

from the Association. 

22 

TAX AGENTS 

20 

THE IMPORTANCE 

OF BEING A 

FAAA MEMBER 

16 

LET ME BE 

FRANK 

These and loads more 

articles, information and 

special offers ahead. 

FLIGHT ATTENDANTS’ ASSOCIATION 

OF AUSTRALIA INTERNATIONAL DIVISION 

20 Ewan Street Mascot NSW 2020 | Email: info@faaa.net 

8 

CREW BUDDY 

– ADAM WOOD – 

12 

GIVEN TO 

FLY 

24 

FLY ON 

THE WALL 

Cover photos 

provided by 

Lisa Vandenberg 

Telephone: +61 2 8337 1111 | Fax +61 2 8337 1122 Toll free 1800 267 952 | www.faaa.net 

2 WINTER EDITION 2021

EDITOR’S 

NOTE 

Well, here we are again, another series of lock downs around 

Australia, which has now resulted in a reduction of flying both on 

an international and domestic front. 

What does this mean? More time for reading the Silent Review 2021 Winter Edition! 

In this edition we give you a little background into Crew Buddy and how one of our very 

own developed this platform, helping crew with studying for Emergency Procedures. 

We welcome Elisha Pritchard as an author who covers a plethora of emotions we have 

all been experiencing over the last seventeen months. Julian Groneberg “Talks the Talk” 

in his article whilst our Federal Secretary, Teri O’Toole, draws our minds to one of the 

most challenging industrial periods of Australian aviation history, EBA 11 for our Qantas 

International members. 

Our long serving industrial officer Steven Reed writes about why it is so important to be 

a FAAA member and reviews many of the hard fought conditions won and preserved 

over the years. 

We also learn more about Lisa di Brazzá, FAAA Vice President International elected 

official, in our Let me be Frank series. Many of our International crew will have spoken 

with Lisa as a FAAA Member Support Officer. 

Don’t forget to look through our member business directory. If you need a “tradie” or 

other service, please use one of your fellow FAAA members’ and support one of our own. 

There are the usual discount offers with a new 20% discount offer on hair care products 

for members to make use of, plus new offers available from RT Health, the not-for-profit 

health fund. 

A huge thanks you to Lisa Vandenberg for providing us with the cover page pictures. 

The pictures were taken from one of the Qantas Olympic Charters. 

We hope this reading draws your mind to the community you are used to being part of. 

Please reach out to each other in these times and stay connected. 

Enjoy the read and stay safe! 

Lou Nesci and Sarah de Wilt 

WINTER EDITION 2021 3

MESSAGE FROM THE 

SECRETARY 

By Teri O’Toole – Federal Secretary 

In this edition of our cabin crew magazine, we draw your attention to 

EBA 11 negotiations for Qantas International cabin crew. 

Airlines should not be using the Covid-19 pandemic to 

attack your EBA conditions. History is repeating itself where 

the only group to benefit are management. Whether it 

was the GFC or oil prices, there was always something the 

company would use to seek the sympathy of its employees. 

Don’t fall for the company crying poor! 

We have experienced several wage freezes over the years 

with the company going on to make record profits! Let’s 

not forget the $2000 “bogus bonus” you are still waiting 

for. Some of you, now associate members, will never see 

the “bogus bonus”, yet contributed to the $2 billion dollar 

profit. Having taken VR, you will never see that bonus, even 

though the money was set aside. 

As always, the company will want its front-line workers to fall 

on their swords and take a financial hit! Let’s face it, flying 

will eventually come back and people will be desperate to 

get on planes, ultimately resulting in the company making 

record profits very quickly. Only recently, EOFY June 2021, 

we witnessed Qantas Domestic recording a profit. 

The FAAA are here to represent your interests. This is the 

time when all crew need to stick together to achieve the 

best outcomes for everyone and their future. Whilst it may 

seem that only one work group is under siege, this is not 

true. Any changes to Part 1 will make the company millions 

and will forfeit the benchmark of what Part 2 crew can 

get to. These benchmark conditions are years of tough 

negotiations, which we need to hang onto. EBA10 saw the 

new FAAA team gain conditions for Part 2 without losing 

anything for Part 1. 

The standard of hotels, your allowances, your rest times, 

the hours you work per month and the pay you receive are 

all up for grabs. There needs to be significant negotiating 

around these items. Members need to take time and 

understand what is being offered, to understand you have 

rights in the bargaining process and not rush into anything. 

Consideration must be given that any changes will impact 

your career which may span for the next 10-20 years. 

We believe the company thinks you will be so desperate to 

get back to the job you love, that you will agree to anything. 

The worst thing you can do is blindly agree to conditions 

that will have a huge impact on your future when flying 

and the world is back to normal. We are here to negotiate 

the best deal possible, reveal the truth and pull back the 

veil on what the company will say. We know what you are 

WORTH and require your support to ensure that you are 

treated fairly as professionals. Remember, you can love your 

job and career, however you must also stand up and unite 

with your colleagues to get what you deserve. 

The FAAA has always assisted the company in tough 

times but we will not allow for permanent changes to your 

conditions based on a temporary crisis we know will come 

to an end. We do not believe these international border 

closures will continue forever and we can already see the 

world is slowly starting to open back up. 

You have all waited patiently and helped out where possible 

with repatriation and bubble flying. Many have also been 

forced into other jobs in order to keep your homes and 

possessions. You have done it tough! Loyal cabin crew have 

already suffered more than can be explained and YOU can 

NEVER recover losses of the last 17 months. 

Soon we will be issuing a FAAA members survey which 

will form the basis of our negotiating. Anyone who is not 

a member will not be able to complete the survey and 

therefore not have a voice, hence the importance of being a 

FAAA member. 

I wish everyone well and even though many of our staff are 

working remotely during lock downs, we are still available 

to help so do not hesitate to contact us as normal. 

Best wishes and stay connected with each other. 


ele 

works” se 

and informatio 

payment of the bonu 

position of Qantas Super a 

This means that the bonus may 

may stop, pause or vary the terms an 

extend the timeframe for the bonus offer. 

Qantas Superannuation Limited ABN 47 003 806 

Qantas Superannuation Plan ABN 41 272 198 829 (Qanta 

This information is of a general nature and does not take into 

needs. Before making a decision about Qantas Super, consider your 

and read the PDS and Supplementary Member Guide for Gateway and any 

membership.. 1 You will be a Retirement Member if you open an Income Account 

a condition of release that entitles you to unrestricted access to your super. For m 

“Accessing your benefits” in the “How Super works” section of the Gateway Member Guid 

apply to Transition to Retirement Members. 2 The payment of the bonus is at the discretion of th 

Super at the time, which is monitored by the Trustee periodically. This means that the bonus may vary 

may stop, pause or vary the terms and conditions of the offer without notice. Qantas Super may extend the 

Qantas Superannuation Limited ABN 47 003 806 960 AFSL 288330 (Trustee, we, us) is the trustee of the Qantas S 

Super or Plan), and is the issuer of interests in the Plan. This information is of a general nature and does not take into accou 

needs. Before making a decision about Qantas Super, consider your objectives, financial situation and needs before acting and 

for Gateway and any other member disclosure documents applicable to your membership.. 

Give your retirement a boost 

If you open a Qantas Super income account for the first time as a Retirement Member 1 , 

you’ll receive a bonus to your account balance. This is calculated at up to 0.7% of the 

balance you transfer from your super account to your new income account 2 . 

For example, if you transferred a balance of $500,000 to your new income account, you 

could receive a bonus of up to $3,500. Terms and eligibility criteria apply. 

qantassuper.com.au/income 

1 

You must be a Retirement Member as defined in the Gateway Member Guide Supplement to be eligible for the bonus. 2 The payment of the bonus is at the discretion of the Trustee, 

and depends on the tax position of Qantas Super at the time, which is monitored by the Trustee periodically. This means that the bonus may vary and could reduce to be zero at any 

time, and that we may stop, pause or vary the terms and conditions of the offer without notice. Visit qantassuper.com.au/income for terms and conditions. 

Qantas Superannuation Limited ABN 47 003 806 960 AFSL 288330 (Trustee, we, us) is the trustee of the Qantas Superannuation Plan ABN 41 272 198 829 (Qantas Super or Plan), 

and is the issuer of interests in the Plan. This information is general in nature and does not take into account your personal objectives, financial situation or needs, which you 

should consider before making a decision about Qantas Super. You should also read the PDS and Supplementary Member Guide for Gateway and any other member disclosure 

documents applicable to your membership. Information correct at July 2021. 



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CREW BUDDY 

– ADAM WOOD – 

by Sarah de Wilt 

Councillor – International QCCA 

‘Crew Buddy’ has become an EP’s lifeline for the vast majority of our flying 

colleagues. Let’s meet the mind behind the man behind the magic! 

Adam Wood’s connection with aviation starts back in his 

early days: heading to London town on his English father’s 

passport. Adam’s dad had seen a cabin crew ad in the 

paper. The enticing perks of staff travel sealed the deal and 

a life in aviation was hatched! With a pretty sweet roster of 

six days on, three days off and confirmed staff travel seats 

(!!), it was realistic to see as much of Europe as possible 

and make the most of free days. 

Adam went from Ezyjet to 

Jetstar International. With 

QF, he has been a QCCA 

FA, CSS, CSM then CPM. 

With a position in the ‘QF 

Cabin Safety Team’, Adam 

went ‘crew to ground’ for 

five years. He was able to 

fly month on and be on 

the ground every alternate 

month. Adam has also 

been spending pandemic 

life working on the COVID 

Support Team. 

Adam has always liked IT 

and been drawn to tech 

gadgets. Their family was an 

early adopter of dial-up and 

his dad was an online trainer in the maritime sector. Adam 

was introduced to transport policies and procedures as he 

worked on a family dolphin/whale watch boat in beautiful 

Port Stephens in a former life. 

With support from his CPM at the time, Adam started an 

invaluable resource that for many crew is synonymous 

with passing - and feeling reassured about - EPs. Content 

was gleaned from his own study notes and collaboration 

with colleagues and close friends. All groups are included 

– MAM and London base too. It’s an inclusive product 

aimed at helping all, that benefits all - plus our passengers. 

Adam was given the Excel Award in 2018 for his service to 

colleagues – completely deserved in my opinion! 

The online quizzes are up to date as Adam reads new 

CSOs and amends questions ASAP. He states that Crew 

Buddy is not the ‘be all and end all’ in a study approach 

but is another study tool – one that readily identifies gaps 

for revision then success. 

Crew use the app either just 

before EPs or through the 

months to keep EPs sharp 

(this is my perennial crew 

year’s resolution). They 

can grab a few minutes to 

dip in at school pickup, 

or have even been known 

to praise the quizzes to 

Adam poolside in Jakarta. 

Surprisingly to me, crew 

mostly use the app on 

their phones. It’s especially 

handy to access the one 

page study note summaries 

and screen-shot them. 

Adam has received really 

genuine feedback from crew. One member made the effort 

to get his personal number and phoned him directly to tell 

him that Crew Buddy relieves her anxiety and had made 

all the difference to her EPs recurrent exams. Once, Adam 

was on a transatlantic cruise: New York to London via 

Portugal – and had no reception for four days. On arrival, 

he was flooded with messages – the app had crashed as it 

was so popular! 


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I will now give Adam a shameless and unsolicited plug: 

donations are always welcome – there are costs involved 

such as paying to ‘house’ apps and paying for licences and 

bandwidth. Thanks Adam for all you do. It’s cool to have 

chatted to someone so instrumental in our collegiality and 

passionate about tech - and EPs technicalities. 

BLAKEY’S BYTES 

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GIVEN TO FLY 

by Elisha Pritchard 

There have been moments over the past 15 months where I’ve strongly doubted 

whether or not a call would ever come. Moments where my innate pull to fly 

felt like a substantial burden that if not suppressed, would regularly pull me under 

while I struggled to adapt to a new life in retail. Therefore, when my phone rang 

back in May, it couldn’t have come as a bigger shock; my voice echoing in my 

ears as I clumsily searched for the words to express my deep-seated gratitude. 

So, it surprised me that on hanging up the phone, fear and 

doubt began to settle in immediately and I found myself 

irrationally taking inventory of the ways in which I couldn’t 

make it work. As I fought hard to catch the dislodged pieces 

of my own sudden upheaval, I realised with jarring certainty 

that I simply didn’t feel ready. Yet given the severity of the 

year behind me, perhaps I never would be. After spending 

a year building a life around the safety and predictability of 

home, I wasn’t sure if I was emotionally ready to re-adjust 

my internal axis so abruptly. In the same breath, it also 

dawned on me that when my world shrank, my confidence 

had too. That as my world became more insular, anxiety 

started to curl itself around me like a thorny tendril and, as 

time continued, it was becoming increasingly difficult to 

break free. 

‘How dramatically would things be different?‘ 

‘Could I successfully manage two jobs?’ 

‘After all this overarching mayhem, would I even 

remember how to be ‘me’ again?’ 

To the caller on the other end of the line, it simply 

wasn’t possible to convey how much my heart ached 

to fly after a year of trying to convince myself that it 

didn’t matter. A necessary act of self-preservation, born 

from the wilful desire to protect my head from the 

vulnerability of my heart. 

These were the thoughts that kept me awake at night in 

the days before my first flight to Perth. Fears which 

had manifested themselves gradually, while I found myself 

pre-occupied in the discovery of new meaning and 

self-reinvention. 

As it turns out, the answer to these questions never even 

mattered. What mattered was my capacity to push through 

the unknowns, ‘what-ifs’ and half-forgotten things, knowing 

that my confidence was waiting to greet me on the other side. 


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Keyboard cleaning with Post-its 

If your keyboard is full of dust and fluff, then a few Post-it 

notes should sort you right out. Rub the sticky end through 

the gaps to give it a quick and easy clean. 


That the pull of who I used to be would be enough to coax 

me out of the depths of my apprehension and headlong 

into anticipation. 

On the morning I returned to work, the Earth heaved 

slowly back to life. Uniform. ASIC, Galley Guide, Service 

Brief, Taxi, Coffee. Familiar tasks, once ordinary in their 

routine, now possessing an element of alchemy in their 

completion. The kinaesthetic sensation of a waiters-cloth 

in hand, wine rack, silver service utensils; the tangible 

feeling of their weight discovering poignant new meaning. 

The sound of a closing atlas box, shifting of a service 

cart, the click-clack groan of ovens roaring to life; these 

familiar sensory triggers all contributing towards my ability 

to triumphantly step back into myself. Fear and anxiety 

instantly exhausting their ability to contain me, as tactile 

reminders of who I used to be, willed me back to life. 

And then of course there’s the crew. 

The immediate and all-encompassing 

acceptance of a workforce eager to 

embrace each other’s unique colourfulness. 

The simple act of being together again, 

amplified by a sense of intrinsic belonging 

that was never truly lost. Each and every 

one of us carrying a story of how we’ve 

been tenacious, deft and brave in the face 

of overwhelming adversity. As a result, 

it’s simply impossible not to marvel at each 

other’s resilience and ability to withstand even the most 

severe of life’s turbulence. The camaraderie, friendship and 

solidary, solidifying my own sense of instinctive belonging. 

Only yesterday, the tremendous joy of being perched 

upon a red stool; laughing as tears streamed down my 

cheeks, while we regaled each other with stories of flights 

gone by. Buoyed by the knowledge that, despite what has 

fundamentally changed, much more has indeed stayed 

the same. 

It’s certainly been a remarkable month and one I’ll 

undoubtedly never forget. Despite navigating various 

border restrictions, lockdowns, cancelled flights and roster 

adjustments, acknowledging the pull to fly has been worth 

it in ways too numerous to count. It goes without saying 

that the road to recovery isn’t going to be perfect, but I’m 

absolutely confident that while we remain open to being 

adaptable, that it also leaves us open to new, unique 

opportunity. That while it’s impossible not to grieve for 

what has been lost, it’s also possible to walk into the future 

with curiosity and resolve, while we carve out a new and 

exciting tomorrow. 



LET ME BE FRANK 

with Lisa di Brazzá 

By Franklin D 

In this edition, we ask Lisa di Brazzá to be Frank and let us know a bit more 

about her. Lisa was elected as the Vice President - International in the last FAAA 

elections and has been a large part of the Member Support team. 

What are your qualifications? 

BA (Translation/Interpreting) 

DipEd (Secondary) 

Where did you work before you 

came to work for the FAAA? 

Qantas Flight Attendant 

What is your employment 

background? 

Volunteer – Current 

Syd Uni Water Polo 

- Ladies’ U12s Team Manager 

and Age Coordinator 

- Men’s U16s Assistant Manager 

Year 6 P&F Rep 

Year 8 Class Rep 

Year 11 Class Rep 

Volunteer – Past 

ALEF – Australian Rep for an Italian 

Regional committee (6 years). 

Our aim was to advise the Regional 

Government of ways their diaspora 

could maintain cultural and language 

ties with the Region. 

Member of the Sydney Italian National 

Day Organising Committee (5 years) 

FAAA Info Rep 

Past Employment 

Group Training Officer for a National 

Department Store 

Italian Language Teacher 

Sales Assistant (Part time) from chain 

stores in high school to boutiques 

while at Uni 

Waitress (Part time) from cheap eats 

in my early days up to fine dining 

at the end. 

Various roles at Trent Nathan head 

office from the age of 9 (there was 

no OOSH care or if it was available, 

the cost was prohibitive, so I went to 

work with my mother!) 

- Assisted the receiving dock, 

patternmakers, cutters and the tea 

lady until she was replaced by the 

Café Bar! 

- Relieved the receptionist and learnt 

the wonders of the switchboard 

and Telex. 

- Sales Assistant in the ‘seconds’ store. 

- Ran errands. 

In short, I was the office allrounder/ 

temp during school and Uni holidays. 

I was initially paid $20 a week from 

petty cash which increased over the 

years until I was 14 and 9 months and 

hit minimum wage! 

Why did you want to work for 

the FAAA? 

I have been a member of various 

Unions since I was legally able to 

work and have always stood up for 

workers’ rights and conditions. 

I had reached a point where I wanted 

to put my knowledge and enthusiasm 


to use. Prior to stand down and 

joining the team, I was elected to 

the Qantas WH&S committee as a 

SYD Health & Safety Rep. 

How have you found working for 

the FAAA so far? 

It has been strange – I miss the faceto-face 

interaction with crew, though 

I still manage to connect with 

members when I work in the Office 

(or from home during lock down) 

fielding emails and calls. It has also 

been a steep learning curve while 

I have been assisting the Industrial 

team with matters from Clause 11s 

to Workers’ Comp and attending 

meetings with Qantas. Trying to 

get my head around VAI’s VR/ 

redeployment and the subsequent 

VAA EBA has also been a challenge 

and I thank Laura McKay for 

her patience with my numerous 

questions. Steven Reed as always, 

is a wealth of knowledge – 

my personal FAAA office “oracle”! 

How do you see the future of the 

FAAA with you in it? 

We have a strong and dedicated team 

which is working hard to maintain 

conditions against a backdrop of 

Covid-19 doom and gloom. Certain 

employers are trying to erode 

conditions under the veil of Covid-19 

and at the same time touting a 

travel boom to the markets when 

international borders reopen. 


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THE IMPORTANCE OF 

BEING A FAAA MEMBER 

By Steven Reed - Industrial Officer 

When I was asked to write a small article to outline the successes of the union 

over the years, my first thought was how do you condense decades of specialised 

Cabin Crew representation into a small article. Having said that, let’s firstly list a 

few things that the wider union movement achieved for workers in Australia. 

Annual leave, Long service Leave, Penalty rates, maternity 

leave, Superannuation, Equal pay for women, Health 

and Safety and Workers’ Compensation, Sick leave, 

Redundancy payments, meal breaks and rest breaks, 

collective bargaining and unfair dismissal protection. 

Can you imagine your job as a flight attendant without 

these conditions that we take for granted? You would have 

none of these provisions without the work of the union 

movement and yet that almost seems impossible to believe 

but it’s true. 

Let’s just spend a few moments thinking about the job of 

Cabin crew and what our small union has achieved for us 

over the decades we have existed. 

Promotion for Women – did you know that it was the 

union that made it possible in Qantas for women to be 

promoted? Until the 1980’s it was the exclusive purview 

of male cabin crew and Qantas continued to discriminate 

against women even after the laws changed until the 

Union took the matter to court. Hard to believe but that’s 

the fact of the matter 

Outrageous treatment of Women 

Women had to leave if they decided to get married – 

how would you feel if your employer said you cannot be 

married and a flight attendant? Well Qantas used to do 

that, they also used to weigh you at sign on if you were a 

female and if you had put on a few pounds you were stood 

down until you lost the weight? 

Women couldn’t get the job of a flight attendant if married 

and had to leave if they wanted to marry. Can you believe 

that marriages were kept “quiet”, so you didn’t lose your job? 

Women were required to retire at age 35 as that was their 

use by date according to Qantas. Can you believe that? 

The union movement even now is fighting for appropriate 

payment and conditions around transfer to safe job when 

pregnant and your Doctor suggests that you give up flying 

for medical reasons. 

Staff Travel 

Single employees could not have anyone other than a 

family member on their staff travel. The FAAA was the first 

union to press for Buddy travel against a lot of opposition. 

We were the Union that achieved the ability to change that 

nominated beneficiary every two years and subsequently 

every 6 months. We still believe that this can be improved 

on, but who will do it if the FAAA doesn’t? 

Home Transport provisions 

Nobody could possibly understand how it feels when you 

get off a Long Range Flight and feel like you have been 

hit by a bus. Would you feel safe to drive home? It was 

the FAAA that fought for proper transport provisions and 

negotiated boundaries. These were further improved in 

EBA10. Can you imagine how unsafe it would be without 

home transport? 

Horizontal Crew Rest 

Did you know that Cabin crew had to go on strike in 

1981 to get horizontal crew rest? The Company even now 

wants to use A330 aircraft on Long Range Flights and we 

are fighting for proper crew rest. If the FAAA doesn’t fight 

who will? 

Crew Rest seats 

Did you know that crew rest seats had to be fought for 

as part of an agreement? Prior to the FAAA getting crew 

rest seats you might have been allowed to sit in a spare 

passenger seat or a jump seat but you were not allowed 

to close your eyes? Sounds like a fairy tale? It’s not, 


ut what we take for granted now was fought for and 

we continue to have that fight to retain it in every EBA. 

Redundancy Provisions 

The provisions of the EBA provide amongst the most 

generous redundancy provisions in Australia. The union 

movement achieved that through collective bargaining. Can 

you imagine being made redundant after decades and only 

getting 12 weeks redundancy? That’s what you face without 

the EBA conditions that were achieved by your FAAA. 

Watershed decision 

Talking to those that preceded my time at the FAAA the 

universal view is that the 1974 Award was the watershed 

for Flight Attendants in Australia. Not only did it provide a 

set of working conditions that recognised that international 

crew had a unique set of working conditions but it for the 

first time outlined proper rest provisions for cabin crew. 

It also provided pay rises and was a hard-fought win for 

the union against an airline that contested every aspect of 

the union claim. Has much changed in that opposition to 

fair and reasonable working conditions by employers? 

Accommodation and Allowances 

Our EBA refers to “first class accommodation and meals” 

– this was a union win in 1980’s. The meals are calculated 

on the menus published at the hotels that we stay at. The 

airlines are trying to drive down the cost of accommodation 

and meals and in EBA 11 they want to get rid of cash 

meal allowances and have them paid in arrears into your 

bank account a couple of weeks after the trip. EBA 11 will 

determine whether you can feed yourself and whether your 

accommodation will be suitable for the fact that you spend 

most of your working life away from home in a hotel. 

What impact would that have on you? Are your credit 

cards already maxed out? Can you even get credit cards 

with what you have lost during COVID? These are a 

couple of things at risk now that the Union fought hard for 

and we take for granted now. 

Work Health and Safety 

The FAAA has led the way over many decades in the 

WHS field. Despite the laws protecting Health and Safety 

representatives Airlines have tried to bully and influence 

WHS representatives. It is the FAAA and your elected 

team that have been behind your rep’s supporting them 

and providing advice and strength. If not the FAAA who is 

going to do that? 

Our next EBA will be conducted in an environment where 

your conditions are under threat and you will have limited 

capacity to take any protected action because you are 

stood down or not working. Why do you think that the 

Company is so desperate to get this done before flying 

starts to ramp-up? 

Don’t forget, your membership of the FAAA will be the 

difference between the Company taking advantage of the 

Pandemic and stripping your conditions ,and you being 

able to place yourself in the best position to defend the 

things important to you by having a strong and united 

FAAA representing you. 

Don’t take any of these things above for granted. 

Whilst some are contained in the Basic Cabin Crew 

Modern Award; the difference between that and your 

EBA is massive. Stay strong, stay united and stay FAAA. 


When did you last back up your data? 

It always a good idea to perform regular back ups of your data, 

so if you haven’t done so recently, take the time to do so. 

For complete peace of mind, set your device to automatically 

back up every night when on charge. 


$$$ TAX AGENTS $$$ 

COMPANY ADDRESS TELEPHONE FAX EMAIL 

NSW 

QANTAX 

C J Leech & Co 

CARINGBAH 

JET BASE MASCOT 

02 9501 3067 cleechtax@bigpond.com 

Tax and Wealth Pty Ltd 

MASCOT 

02 9700 8299 

02 9545 0268 admin@taxandwealth.com.au 

SUTHERLAND 

02 9545 0488 

Lockwood & Ward SYDNEY 02 9299 7044 02 9299 7877 admin@lockwood.com.au 

T J Holmes & CO 

ULTIMO 

COOGEE 

02 9211 6510 tjholmes.co@iinet.net.au 

Gateway Business 

& Taxation Consultants 

Level 3, 806-812 Anzac Parade 

MAROUBRA JUNCTION 

NSW 2035 

02 9349 2681 02 9349 4693 murray@gbtc.net.au 

Capitaleyes Business 

Advice Financial Vision 

Shop 3, 

471-473 Marrickville Road 

DULWICH HILL 

NSW 2203 

Entrance Seaview Street 

(Street level) 

02 9568 5555 02 9568 5015 charbel@capitaleyes.com.au 

www.capitaleyes.com.au 

VIC 

Stafford Whelan ASCOT VALE 03 9370 9300 03 9370 2515 reception@staffordwhelan.com.au 

PJA Accountants 

& Business Advisors 

ESSENDON 03 9375 4225 03 9370 2197 pjess@pjaca.com.au 

QLD 

Carlisle Accountants ROBINA TOWN CENTRE 07 5575 9474 07 5575 7475 carlisle@taxhelp.com.au 

Romano Business 

Accountants 

PADDINGTON 07 3369 3200 07 3369 3266 clerk@rbaccountants.com.au 

Sam Greco & Co ASPLEY 07 3263 5200 07 3263 4830 info@taxonline.com.au 

www.taxonline.com.au 


We’re a not-for-profit health fund 

for transport & energy workers, 

100% Australian owned. 

Because you’re an FAAA member you’ll receive: 

Join on Hospital & Extras & get one month free health insurance after 90 days 1 

An immediate waiver of all 2&3 month waiting periods 

If you get someone else to join before 30 September you will receive a $300 WISH gift card 2 

rt health gives back more in benefits than the top three Australian health funds 3 

Mutual not-for-profit fund, run for people, not for profits 

Exclusive to transport and energy industries, we’ve looked after members for more than 130 years 

We exist to give our members great value health cover at the best possible price 

Australian owned and operated – you will always speak with a team member in Australia 

Covers designed to make it easy to choose the right one for you and your family 

Our team are experts on our range of health covers and the Australian health care system 

1300 886 123 

join@rthealthfund.com.au | www.rthealthfund.com.au/faaa 

1 

See www.rthealthfund.com.au/terms-and-conditions/4-weeks-free-corporate for more details. 2 See www.rthealthfund.com.au/terms-and-conditions/refer-a-friend for more details. 

3 

Based on benefits paid as a percentage of Premium Revenue from 2018 to 2019. 


FLY ON THE WALL – 

TOP THINGS CABIN CREW 

TALK ABOUT AT WORK 

By Julian Groneberg 

In the base, or on board, what’s a good workplace without a bit of chatter between 

colleagues? When it comes to us flight attendants, we have a lot to say. In fact, a 

plane is a very social workplace by virtue of there being plenty of listening ears 

and moving mouths — all within very close proximity. 

We’re the master of making small – or sometimes in the 

wee hours, big – talk. It’s probably part of why we were hired 

in the first place. There’s something quite special about being 

part of this family, and being privy to 

the insider things we bond and chat about. As I see it, the 

social and close-knit crew community is by far one of the 

best aspects of the job. Whether it’s for the flying kangaroo, 

the big V or even the Gulf airlines – if you’ve been crew, 

you can guarantee you’ve chatted in the galley about one 

of the following on one of your trips. 

THEIR ROSTERS 

“Have you got just day returns? How many hours 

are you on? How has reserve been?” 

Probably the safest topic of conversation is the roster. It’s a 

great conversation starter because everyone has something to 

say about it. Roster chat typically goes into overdrive in the 

days before the new work schedule is released. It’s a broad 

topic of convo, as roster chat also stems into all other roster 

related specifics such as trip swaps, days off between trips, 

late or early shifts and on it goes. 

When it comes to rosters, you 

can bet if someone has a good 

one, or a particularly bad/tiring 

one, it will be discussed. 

OTHER CREW 

“Oh I am working with so and 

so again. Have you worked 

with them before? What is that 

CSM like?” 

Just like any workplace, the 

people who comprise it are a 

conversation staple. Trying to pretend crew don’t talk about 

each other is like trying to argue that planes get a deep clean 

after each flight. You can guarantee if someone has done 

something irritating, or if there was a crew that clashed there 

will be a post-mortem about it on a future flight from the crew 

who witnessed it. It’s not all negative though – there’s also a 

lot of love for the people we like to work with, and the times 

that we have shared together on trips. 

COMPANY ANNOUNCEMENTS, SPECULATION 

AND RUMOURS 

“Did you hear we’re going to start flying to ….” 

“They are going to offer another round of VR.” 

Any announcement, or ‘crumour’, and you can bet crew are 

talking about it – even before it is formally announced. Pilots 

are also in on this game. One of the speculations aircrew tend 

to get most excited about is new destinations. The longer I fly 

the more I have to see it to believe it, which is often when it’s 

in the media, or when the trip is on my roster. Still, it’s a fun 

thing to think about. Some speculation however much less so: 

such anxiety-inducing prospects 

as the stubborn rumour from a 

few years back that the Brisbane 

International base was set to close. 

THE PASSENGERS 

“Did you see 58B, go and check 

him out – definitely the BOB.” 

“Can’t deal with her. 

She complained that the locker 

above her seat was full and 

it was only her space to use... 

Dollface needs to get real.” 


Passengers are the variable in our day that we can never 

predict, and ensure that things are always kept interesting 

if we choose to maintain a curiosity about the people we 

transport across the world. Often they can be enraging, but 

sometimes engaging. If there is one of particular note, like 

a certain Chris Hemsworth or the like, you can guarantee it 

is going to set crew tongues wagging. One of my favourite 

stories was a domestic flight attendant I worked with who 

met her husband of several decades in the back galley on a 

Perth flight. You just never know who you could meet when 

it comes to passengers and sometimes you might wish you 

never met them at all! 

THEIR PLANS UPLINE 

“There’s a really good yum cha restaurant just near 

the hotel.” 

“Oh I’m not doing anything, not leaving the room 

on this trip.” 

Great for making conversation is the openended question 

“What are you doing in (insert port name)” – this is a 

conversation starter for learning about where to go and what 

to do. Sure, some of the answers do get repetitive, just like 

any of the conversation starters. Also sometimes people 

go into too much detail about the step by step of their slip 

routine. But it’s a gem of a talking point and often is the 

starting point of forming fantastic plans with other crew on 

what will end up being a memorable trip. 

THEIR PERSONAL LIVES 

“I don’t know if it’s going to work out between us; 

my kids are at that age where they are really acting out.” 

Siting on an atlas box, or on that red camping stool and 

having a heart to heart at three in the morning. That’s crew 

for you. We form bonds very quickly – and with a lot of 

downtime on the overnight flights, there’s opportunity to really 

offer advice and seek the counsel of our colleagues. It might 

be about our relationships, our love lives, or our mental state 

– but it is an absolute privilege to have a listening ear, or to be 

one, and to have the opportunity to get things off our chest 

with a trusted crew member. That’s our flying family for you. 

THEIR ENTITLEMENTS AND WORK CONDITIONS 

“Do we get a reduced slip payment now this flight 

has been so delayed?” 

doubt going to be a lot more discussion regarding entitlements 

and work conditions in the future, and as much as crew can 

discuss the ins and outs on board, the FAAA team will be the 

best to ask for the most accurate information. 

THINGS THAT HAVE CHANGED IN THE JOB 

“Remember the order is now SLOB. Seatbelt, lifejacket, 

oxygen, brace” 

“We do a collection separately to hot drinks now.” 

The service has changed, the boarding process has changed, 

the safety demo order has changed, the crew complement 

will be changing, the departure time is changing. There 

will be always discussion – and often debate – between crew 

interpreting the changes… as often they aren’t black and 

white. Crew will also dissect what these changes will mean 

for them. Because we work with so many people, and there 

are so many changes, there will always someone that needs 

to be brought up to speed. 

It might be the dawn of a new era in the airline industry, but 

what comes out of cabin crew mouths and goes into respective 

ears remains broadly the same. We have the same kinds of 

fears hopes, questions, opinions as before – just perhaps with 

a new twist. There’s great comfort about the fact that each 

and every time you go to work there will the chance for 

The back 

galley – where 

the mouth 

magic between 

crew happens. 

a great conversation, someone to listen, someone to ask, and 

something that we offer up to each other in this fabulous job. 

The beauty of being crew is that you always have someone 

to ask when it comes to what trips qualify for transport, 

what allowances you should get, and other things related to 

the EBA. There’s a whole wealth of knowledge that has been 

accumulated. If you’re vegetarian someone will be able to 

tell you how to go about ordering a VG crew meal – and 

much much more. Given it is soon EBA time, there’s no 




BUSINESS DIRECTORY 

DOGLO 

Joanne Mooney 

Jacqueline Ginnivan Qantaslink BNE 

All signage and screenprinting 

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Dog collars – LED and rechargeable. 

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VIEW ALL VILLAS 


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• Husband and wife owner operators 

(intermittently)building espresso bars 

for the last 10 years. 

• Retail price is $40/kg which 

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• Wholesale price (for crew and 

pilots) is $25/kg minimum 10 kg order. 

Contact us for delivery rates. 

• Barista Training Centre 


2/100 Sugar Road, Maroochydore 

QLD 4558 

Phone: 1300 062626 

Mobile: 0417447847 

COUNTRY TO COAST AUCTIONS 

SPECIALISING IN FARM | ONSITE CLEARANCE SALES 

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Discounted last minute cruises for 

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SILVERBULL PROJECTS 

BUILDER 

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Katerina Charley 

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Crew from all airlines have 

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Telephone 03 5422 3795 

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ELECTRICAL SERVICES 

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• TV antennas & points 

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• Energy saving LED lights 

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FAAA Discount Offer 

PREORDER COFFEE PREORDER BREAD 

PREORDER PASTRY PREORDER GRANOLA 

with BOPPL 

and enjoy FAAA 15% DISCOUNT 

* Schedule your pick up time 

* Enjoy the $5 off first purchase MICHE code at checkout. 

* Enjoy the 15% FAAA discount with OURFAAA code at checkout. 

FAAA Members Still enjoy 10% over the counter at all stores 

The 15% is valid on BOPPL for Sonoma Alexandria & Manly stores. 

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THE SILENT REVIEW_WINTER EDITION 2021_WEB

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