CM September 2021

PROFILES – CICM HQ
Your CICM HQ Team
Meet some of the people responsible for raising the
profile of the credit management profession and the
professionalism within it. Part 2.
Steven Shentall
Member Services Manager
STEVEN heads up the Member Services
Team with a strong focus on delivering
exceptional customer service, education,
development and support for our CICM
members, teachers, tutors, trainers and
the wider credit community. Steven joined
CICM in April 2020 at the start of lockdown
and brings over 20 years’ experience in
a previous Customer Services role for a
large leading online retailer. The Member
Services Team has had a number of
challenges throughout the last year, but
has continued to be curious, resilient and
brave towards our transformation into a
modern membership base so that we can
strengthen and support the businesses
and credit professionals of the future.
Steven enjoys spending time with his
wife, three daughters and family and also
enjoys playing golf and coaching his local
village junior football team on weekends
and travelling abroad.
Deidre Berridge
Senior Member Support Adviser
AFTER leaving school Deidre attended
a local college and studied for the BTEC
National Certificate in Business &
Finance and joined CICM in 1988. Deidre
has been with CICM for over 30 years, and
has for the majority of this time worked
in education and qualification roles –
supporting learners with educational
requirements, organising tutors to
support learners, administering open
training events for both members and
non-members and updating study
material together with general support. In
recent months Deidre has moved over to a
Member Support role, answering queries,
giving advice, taking payments, making
bookings and providing administrative
support for all services across CICM,
including membership, qualifications,
training and events.
Mary Delahunty MCICM(Grad)
Professional Development Adviser
MARY is a qualified teacher, and graduate
member of CICM with over 20 years’
credit management experience. Her credit
career included management positions
at Pilkington Plc, Owens Corning and
Aggregate Industries. Managing OTC
processes and multi-site based teams.
As Professional Development Advisor,
Mary advises individuals and employers
on establishing and implementing best
development pathway solutions for
supporting careers across the credit
arena.
Mary leads the teaching provision for
CICM Credit Academy, delivering virtual
classroom and face to face courses for
CICM qualifications. Mary is continuously
inspired by her students and feels it is
a privilege to play a part in supporting
individual’s career development.
Away from CICM Mary is a Foundation
Director at a Multi Academy Trust of
schools. In her spare time she loves
watching theatre productions and
occasionally being in them.
Beth Turiccki
Member Support Coordinator
BETH started at CICM earlier this year, as our
Business Support Apprentice and has since
then been promoted to our Member Support
Advisor, offering support and guidance to
our members and the wider community.
During her day-to-day tasks, Beth continues
her studies in Business Administration to
obtain her diploma, whilst attending college
one day a week.
When Beth isn’t trying out new restaurants
with her partner or enjoying creating
delicious cocktails with friends, she loves
exploring the beautiful Rutland countryside
on long walks with her two crazy Spaniels.
Advancing the credit profession / www.cicm.com / September 2021 / PAGE 36