CM September 2021

PROFILES – CICM HQ
Jules Eames FCICM(Grad)
Resource and Content Manager
JULES is a graduate Fellow of the Institute
and a true credit professional. She began her
credit career at Lloyds Bank Finance over 30
years ago and her credit career covers orderto-cash
credit management in the consumer,
domestic trade and international credit
markets, with specialisms in legal recoveries
and sub-prime underwriting. Jules managed
a large international team at the VF Group
before taking on greater responsibilities
within CICM.
Jules currently works a dual role for
the Institute; quality assuring the marking
process within the Awarding Organisation,
and heading the development and delivery of
content. This includes resources for training,
qualification, assessment and study support
within CICM. A PGCE qualified teacher, she
also tutors in the CICM Virtual Classroom and
is a mentor to other tutors and coaches.
Outside CICM, Jules volunteers with
Therapy Dogs Nationwide, visiting schools
and nursing homes with her therapy dog,
Harry. Her down time is usually spent in her
local woodland with the family or settled in
the armchair of a good real ale pub. Jules also
finds time to do some running and is currently
training for the virtual London marathon.
PROFILES – FINANCE
Deborah Woods ACICM
Senior Finance Administrator
DEBORAH started working at the Institute
in 1994, straight from college. She began
as an Admin Assistant in the Training
Department, assisting with In-Company
Training, Conferences and Seminars,
changing to Finance Administrator as her
role evolved to focus mainly on invoicing,
credit control, costings and managing budget
sheets. When the Training Department
merged with the Education Department
Deborah became part of the Learning &
Development Team and continued her role
as Financial Administrator but also began
to manage and help develop the new Virtual
Classrooms!
With an aptitude for numbers and a keen
interest in accounts, Deborah changed roles
and moved to the finance department in
2016, taking with her the financial aspects
of her previous role. Deborah has been an
Associate Member of the Institute since
completing her Level 3 Diploma in Credit
Management in 2013.
Deborah lives in Rutland with her two
teenage children and Jack Russell, she
enjoys cooking, running and socialising
with friends.
Angela Cooper
Accounts Administrator
ORIGINALLY from Lancashire Angela
joined CICM in 2007 as a receptionist,
she was BT trained during her time living
in Hampshire. Having come from a
Building Society and local Government
finance background she moved into the
finance department working mainly
with Membership subscription payments,
which led into a dual role of membership
retention advisor, liaising with members to
advise on the benefits of continuing their
Membership with CICM. Good customer
service and confidentiality had always been
a big priority in her previous customer
facing roles and her experience was
beneficial within her CICM roles.
Her current role within accounts
has evolved to include more accounts
administration, including the collection
and maintaining of direct debit processes,
invoicing and day-to-day tasks within a
small but very busy accounts department.
Outside of work she enjoys spending
time with her family, especially her two
Grandchildren Fred and Luna, walking her
three Lhasa Apso dogs, and travelling.
Advancing the credit profession / www.cicm.com / September 2021 / PAGE 37