Ambulance UK October 2021

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NEWSLINE LAS London Ambulance Service workers nominated for national award A paramedic who helped a teenager in cardiac arrest, a 999 dispatcher who educates young people about the dangers of knife crime, and a group of medics who saved their colleague’s life have all been nominated for a national award. London Ambulance Service staff were put forward for a Who Cares Wins award, which recognises people working in the health service. Among them is Raj Mann, who drives one of our fast response cars and has been shortlisted for his part in saving the life of 18-year-old Omar when he went into cardiac arrest at home. Paramedic Raj, who is based at Kenton and has worked at London Ambulance Service for 11 years, recalls being called out to the incident in May last year and arriving first on the scene. He kept Omar’s parents, Diane and Jeff, involved and updated while working with his colleagues to restart the teenager’s heart. Raj said: I remember that night really clearly. Everyone came together, and I’m so pleased we were able to give Omar that chance. Now he has his whole life ahead of him. It just shows how important CPR is and how it can make a difference to the survival of someone who is in cardiac arrest. Having already heard from the hospital that Omar had survived, Raj decided to visit the teenager’s family a few weeks later to see how they were. He couldn’t and still can’t explain why, but he had felt a connection with them and was particularly moved by the experience. His visit marked the start of a special friendship, with Raj since being invited to family gatherings and birthday celebrations. Diane said: Raj became a friend because he invested his time and energy with the whole family. He would check to see how Omar and our family were. He saw us for who we are – not just a family with a son that had a cardiac arrest. Raj added: They really are the nicest family, and I’m so glad we were there in their moment of need. I’m very touched that Diane nominated me for this award. I don’t see what I do as a job – I love what I do, and this is one of the reasons why. It’s an honour to be shortlisted, but this is for the whole team. From the call handler who took the 999 call, to the other people who attended that night, and all the health professionals at the hospital and in the aftermath – this is on behalf of all of them.” Ambulance dispatcher Mandy Cassidy and medics from our Hazardous Area Response Team (HART) and Tactical Response Unit (TRU) also received nominations for an award but just missed out on being shortlisted. Mandy joined London Ambulance Service 18 years ago after suffering the traumatic loss of her son – a victim of knife crime. She now delivers knife crime presentations to Year 7 children at school and dedicates her time teaching them about the consequences of carrying a knife. She also teaches basic first aid and what to do if you come across someone who has been stabbed. Stuart said: It was as if the lights just went out. Luckily there were a lot of experienced paramedics in the room with me. Had I not been at work, had this happened elsewhere, I don’t think I would be here now. Daniel Elkeles, Chief Executive of London Ambulance Service, said: Raj, Mandy, and Stuart’s colleagues richly deserve this recognition, and I would like to congratulate them all. They are wonderful ambassadors for London Ambulance Service and we are very lucky to have them. To have three nominations for a Who Cares Wins award is fantastic and testament to the incredible staff and volunteers we have working here at London Ambulance Service. Best of luck to Raj on the night, we will all be rooting for you. Over 23k NHS employees to receive access to platform to report problematic behaviour The NHS Leicester, Leicestershire and Rutland (LLR) Academy has partnered with tech-for-good developer, Speaking about why she joined Culture Shift, to offer more London Ambulance Service, she than 23,500 NHS employees said: I wanted to do something for access to its reporting platform, me. My world was turned upside designed to give staff improved down and it appealed to me to do opportunities for reporting something to help people. experiences of discrimination, bullying, harassment and AMBULANCE UK - OCTOBER Meanwhile, HART medic Stuart Law nominated his colleagues for saving his life when he stopped breathing at work. When they were unable to find a pulse they immediately started chest compressions – and one colleague also drove to his home to tell his partner, Heather, who also works for London Ambulance Service. victimisation in the workplace. Launching in September 2021, the online platform will provide NHS staff with a safe space to disclose incidents - anonymously or non-anonymously – and is set to enhance LLR’s existing approach to creating a safe workplace free from bullying, harassment and discrimination. 160 For more news visit: www.ambulanceukonline.com
NEWSLINE The reporting platform will be available to approximately 17,800 staff at NHS University Hospitals of Leicester, 5,500 at Leicestershire Partnership Trust and 278 across LLR Clinical Commissioning Groups. As part of the implementation of the new system, NHS Leicester, Leicestershire and Rutland will be working hard to raise awareness of all reporting routes available to its employees. Jen Mulloy, Equality and Inclusion Business Partner at NHS Midlands and Lancashire CSU, commented: “The Leicester, Leicestershire and Rutland (LLR) Academy is pleased to be working with Culture Shift to launch the LLR YourVoice report and support tool. The YourVoice report and support tool will enhance our existing approach to creating a safe workplace free from bullying, harassment and discrimination.” NHS leaders will be given access to the platform’s data analytics dashboard to gain actionable insights and identify patterns of behaviour in their workplace. The reporting platform will also give key stakeholders access to workshops to ensure they have the knowledge needed to implement it successfully and develop a bespoke strategy, policy review and communications plan off the back of it. “This online platform will give our workforce a confidential, anonymous and convenient way to report their experiences in order for us to prevent and tackle discrimination, bullying, harassment and victimisation. The analytics part of the system will be fundamental in helping us identify trends and target interventions as well as providing robust information to support our current reporting systems. The platform also enables a fully integrated case management process,” continued Jen Mulloy. Gemma McCall, CEO of Culture Shift, added: “We’re proud to be offering NHS staff access to anonymous reporting and helping to drive positive change. The NHS has been under immense pressure this past year and access to the platform will give much needed additional support to NHS staff. The launch of our platform will help break down barriers to reporting and ensure LLR is taking a proactive and preventative approach to any problematic behaviour. Our aim with the system is to create an environment where staff feel empowered to speak up about any instances of bullying, harassment or discrimination.” Culture Shift exists to lead positive change in organisational culture, through building products that empower them to tackle harassment and bullying. Its reporting platform is already providing support to almost one million people in workplaces and higher education institutions and is currently used in over 70 of the UK’s universities. To find out more about how Culture Shift is collaborating with organisations to monitor and prevent problematic behaviour or to request a demo of the software, visit culture-shift.co.uk. WAS WAS is seeking to re-enlist military support The Welsh Ambulance Service is seeking to re-enlist military support to assist with its Covid-19 effort. The Trust has submitted a request for additional support to Welsh Government under the Military Aid to the Civil Authorities (MACA) arrangement. If approved, it will be the third time that soldiers have supported the service through the pandemic. Chief Executive Jason Killens said: “Covid-19 has presented a challenge like no other, but the last couple of months in particular have meant significant and sustained pressures on our ambulance service. “The Trust is starting to return to some of the arrangements we had in place at the height of the pandemic to better manage the increase in Covid-19 related activity that we’re feeling the impact of once again. “As part of this, we’re seeking to re-enlist the military, who did a superb job of assisting us on two occasions previously last year. “Winter is our busiest time, and this will enable us to get a head start on what we foresee will be a tough period, especially when you couple Covid-19 demand with seasonal flu and our usual winter pressures. “This is about bolstering our capacity as far we can and putting us in the best possible position to provide a safe service to the people of Wales.” More than 200 British Army soldiers have already assisted the Trust’s Covid-19 effort by driving and decontaminating ambulance vehicles as part of Operation Rescript. Among them were 90 soldiers from 9 Regiment Royal Logistic Corps, who were enlisted on Christmas Eve at the height of the second wave of the pandemic. More broadly, more than 20,000 military personnel have been supporting public services across the UK during the pandemic as part of a ‘COVID Support Force’. A spokesperson for Joint Military Command Wales said: “Defence remains ready to offer support to civil authorities in the UK and we will work with the Welsh Government and the Welsh Ambulance Services NHS Trust to understand their requirements and offer assistance where appropriate. “Since March 2020, Defence has supported more than 450 Military Aid to Civilian Authority (MACA) requests as part of the Covid Response Force.” AMBULANCE UK - OCTOBER For the latest Ambulance Service News visit: www.ambulancenewsdesk.com 161
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Page 3 and 4: CONTENTS CONTENTS Ambulance UK 140
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Page 27 and 28: IN PERSON Dr Helen Bowcock OBE in 2
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Page 31 and 32: COMPANY NEWS WHY 4,438 DAILY FALLS

Ambulance UK October 2021

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