Credit Management January February 2022

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FROM THE CHAIR Talking Smart Shifting resolutions from January to February shows smart thinking. AUTHOR – Debbie Nolan FCICM(Grad) Debbie Nolan AS I closed out the New Year with a good friend of mine, we spent some time bemoaning all of our favourite things that have been cancelled during the last couple of years. We also congratulate ourselves on our achievements too, and came to the conclusion that it is not only good but also healthy to look back and review the past year, but only to glance at it, and not stare. Focus on the future – things that you can influence and where you can make a positive difference. In previous articles I’ve shared my love of planning and list making, and the end of one year and the start of another is always a perfect time for that. But somehow, this year I have struggled to put pen to paper (yes I even do it manually too!). January is always a tough month. It comes immediately after the holiday season when many of us have indulged more than usual. Pay day seems so incredibly far away as the reality of our last-minute generosity in December starts to hit. It’s also dark and grey most of the time, and it’s 31 days long! Nobody minds that in the summer when it’s blue skies and sunshine, but it seems never ending when its wet, muddy and chilly outside. The third week in January even contains an unofficial day ‘Blue Monday’ which according to an equation commissioned by a travel company, is the most depressing day of the year. So why on earth do I always make a list of resolutions in January? Dry February I have an ex-colleague who never does Dry January, but instead has a Dry February. When I asked him why, he explained: “There are only 28 days in February and all of the festive booze and chocolates are gone by then, so there’s less temptation.” Genius! Doing it that way, he always achieves what he set out to do – give his body a bit of a break and set himself a challenge he has a better chance of achieving. In business we are taught to ensure that our plans and objectives are SMART. However, like most people, as I started to plan my New Year with a list of resolutions, mostly things that I won’t do, or will do better, I reflected on them and realised none of them are particularly SMART. Just a few days in, I am already struggling to stick to them. I am not alone – last week the news reported that 25 percent of people have already given up on their resolutions. And now I see that this is mostly because they aren’t ‘realistic’. So this year, I’ve decided to scrap making any firm commitments, and reset my New Year as of 1 February instead. I’m going to focus on some things that are SMART, but not everything. I am going to be kinder to myself, for example, and not just kind to those around me, and I’ve decided to incorporate a goal to achieve 10 ‘wow’ factors in 2022. Nothing terribly exciting; but things like making sure that I sit down, undisturbed, and read that book I’ve had on my shelf since Christmas a few years ago. Visit somewhere in the UK that I haven’t been to before. That kind of thing. And I’ve chosen 10 so that it can be one per month, excluding the party month of December and the dreary month of January. And I am going to set one a month, not create a long list at the start. I’ve decided: 2022 is going to be a SMART one for me! Debbie Nolan is Chair of the CICM Executive Board. “There are only 28 days in February and all of the festive booze and chocolates are gone by then, so there’s less temptation.” Genius! Brave | Curious | Resilient / www.cicm.com / January & February 2022 / PAGE 10
TABLE BOOKING NOW OPEN Thursday 24th March, Royal Lancaster London THE SHORTLIST HAS BEEN ANNOUNCED BOOK YOUR TABLE TODAY! The entries are in... and the shortlist has been announced! To see who made the shortlist for the 2022 awards, please visit: www.cicmbritishcreditawards.com Don’t miss this fantastic evening of networking and celebration of all of the incredible achievements across the credit and collections community. With a fabulous line up of entertainment, it’s the one event in the credit calendar not to be missed! TABLE BOOKINGS Please contact Orhan Toprakci on: T: 020 7484 9973 E: Orhan.Toprakci@incisivemedia.com For more information visit www.cicmbritishcreditawards.com or scan the QR code below to be directed to our website PALADIN Brave | Curious | Resilient / www.cicm.com / January & February 2022 / PAGE 11
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Page 5 and 6: CMNEWS A round-up of news stories f
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Page 17 and 18: CYBER FRAUD AUTHOR - Adam Bernstein
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Page 33 and 34: STATISTICS Data supplied by the Cre
Page 35 and 36: EXCELLENCE IN CREDIT MANAGEMENT EXC
Page 37 and 38: SALARY AND RECRUITING TRENDS AUTHOR
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Page 41 and 42: Each of our Corporate Partners is c
Page 43 and 44: www.tcmgroup.com Probably thebest d
Page 45 and 46: COMMERCIAL LENDING AUTHOR - Sean Fe
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Page 49 and 50: Brave | Curious | Resilient / www.c
Page 51 and 52: HR MATTERS PARANOID DELUSIONS The p
Page 53 and 54: Everything you need for AML complia
Page 55 and 56: TRAIN FOR THE YEAR AHEAD My Learnin
Page 57 and 58: Brave | Curious | Resilient / www.c
Page 59 and 60: IN November last year the CICM East
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Credit Management January February 2022

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