Edisi June 2016 Final

HOTELIER

www.hotelier-indonesia.com

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE

EDITION 26TH/VOL XI/JUNE 2016

I N D O N E S I A

Q&A with Chef

Francesco

Balestrieri of Joe’s

Bar

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Q&A with Chef Francesco Balestrieri of Joe’s Bar

HOTELIER


HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE

HOT |

Brief

EDITION 26TH/VOL XI/JUNE 2016

I N D O N E S I A

Q&A with Chef

Francesco

Balestrieri of Joe’s

Bar

EDITOR-IN-CHIEF

Hery Sudrajat

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Dear Hotelier Indonesia,

Wego.com, the leading travel

search site in the Asia Pacific

and Middle East, reviews the effects of the UK’s separation from

the European Union means for travellers. The considerations of

the impact of Brexit, read on page 17.

Dont miss this one , an interesting Q&A with Chef Francesco the

Cover story on page 20.

Now we also an official media partner for CAFÉ & BRASSERIE

INDONESIA (CBI) 2016, you may check them at page 14.

Oh my. You better check yourself. So many thing here and there,

Hotels Opening in Bali, New Luxury Hotel in Jakarta, and many

events around to visit, to keep learning, and keep smiling :)

Well I tried some art scratch in some pages :), hope you like it.

Enjoy reading.

More to come

Editor In Chief | Founder

Hery Sudrajat

Website : www.hotelier-indonesia.com | Email : info@hotelier-indonesia.com

Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

TH

4 TOURISM, HOTEL INVESTMENT & NETWORKING CONFERENCE INDONESIA 2016

KEY SPEAKERS

PATRON

Come THINC Indonesia With Us in Bali!

REGISTRATION NOW OPEN!

31 August - 1 September 2016 | Sofitel Bali Nusa Dua Beach Resort

Agustono Effendy, Associate Director, Ciputra International

Arief Yahya*, Honourable Minister of Tourism, Republic of Indonesia

Bob Puccini, President and CEO, Puccini Group

Budi Tirtawisata, Group Chief Executive Officer, Panorama Group

David Wray, VP Acquisitions and Business Development - SE Asia and Pacific Rim, Wyndham Hotel Group

Eric Levy, Principal and MD, Tourism Solutions International

Frederic F Simon, Chief Executive Officer - Asia, Commune Hotels + Resorts

Gaurav Bhushan, Global Chief Investment Officer, AccorHotels

Gonzalo Maceda, Vice President Development - APAC, Meliá Hotels International

Hary Tanoesoedibjo, Founder and CEO, MNC Group

Henky Manurung, Head of Tourism Investment Division, Ministry of Tourism, Republic of Indonesia

Hoe Kit Mak, Chief Investment Officer, Frasers Hospitality Group

Ishak Chandra, Chief Executive Officer Strategic Development and Services, Sinar Mas Land

Jean Gabriel Peres, President and CEO, Mövenpick Hotels and Resorts

John Flood, President and CEO, Archipelago International Hotels, Resorts and Residences

Jonathan Vanica, Head Asian Special Situations Group, Goldman Sachs

Martin Rinck, Executive Vice President and President - APAC, Hilton Worldwide

Michael Moret-Lalli, Executive Director Development, Mantra Group

2016 PARTNERS

PLATINUM

HOSTED BY

CO-HOSTS

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SUPPORTED BY

For participation, please write to THINCIndonesia@hvs.com or log on to www.THINCIndonesia.com

CONTENTS

20

56

42

6 • HOTELIER INDONESIA | 26th | Vol 11 | June 2016 | www.hotelier-indonesia.com

32

20

32

40

AN ITALIAN CHEF

REIMAGINES BAR FOOD

IN THE NATION’S CAPITAL

HOTEL MANAGEMENT THAILAND

SUMMIT 2016,

THE GALLERY

HOTS TECH :

Rachel Grier, Asia-Pacific

managing director, IDeaS Revenue

Solutions

40

42

56

HOTS LUXURY

BRAND :

ALL-NEW FOUR SEASONS HOTEL

JAKARTA Now Open at Capital

Place

HOTS LUXURY

BRAND :

Conrad Hotels & Resorts Debuts

Smart Luxury in the Philippines

with Opening of Conrad Manila

HOTELIER INDONESIA | 26th | Vol 11 | June 2016 | www.hotelier-indonesia.com • 7

»»

p.74

»»

p.65

»»

p.53 »»

p.52


CONTENTS

58

THE PENINSULA HONG KONG, SHANGHAI AND BEIJING PRESENT

‘LEGENDARY ARTISANS’

19

SWISS-BELHOTEL INTERNATIONAL

ANNOUNCES SKI SEASON START AT

CORONET PEAK, QUEENSTOWN


HOT | events

CALENDAR

FEATURED 2016 EVENTS /

JUL

JUL

jul

AUG

AUG

SEP

17th CHINA int’l laundry INDUSTRY

EXHIBITION 12 - 14 JULY 2016

SHANGHAI NEW INT’L EXPO CENTER

Indonesia Hotel Technology Expo |

integrating 2nd Indonesia Building

Mechanical & Electrical Expo 27 – 29

Juli 2016, JIExpo – Kemayoran – Jakarta

asia meeting incentive travel

exchange 27 july 2016

singapore

EASTFOOD INDONESIA 2016

11 - 14 AUGUST 2016

Grand City, Surabaya - Indonesia

THINC INDONESIA 2016

31 AUG - 1 SEPT 2016

SOFITEL BALI HOTEL & RESORT - Indonesia

Café and Brasserie Indonesia 2016

2- 4 SEPTEMBER 2016

Hall A – Jakarta Convention Center


SEP

SEP

SEP

OCT

OCT

NOV

NOV

HOTEL SHOW DUBAI 2016

17 - 19 SEPTEMBER 2016

DUBAI WORLD TRADE CENTER

4th Annual Africa Hotel Expansion

Summit Sept 8-9. 2016

DAR ES SALAAM, TANZANIA

HOSFAIR Guangzhou 2016

Sept 8-10. 2016 CHINA IMPORT AND EXPORT

FAIR GUANGZHOU CITY

SAUDI INTERNATIONAL HOTEL EXPO

OCTOBER 9-11. 2016

riyadh international convention &

exhibition center

SLEEPWELL EXPO 2016

OCTOBER 20-23. 2016

ISTAMBUL EXPO CENTER ATATURK AIRPORT

TURKEY

Iran Hotel Expansion & Development

Summit

8-9 nOVEMBER 2016

Tehran , REPUBLIC OF IRAN

Sial interfood 2016

9-12 nOVEMBER 2016

ji expo kemayoran jakarta

indonesia

POST

YOUR NEXT

HOSPITALITY

RECRUITMENT

HERE FOR

FREE

HOTELIER INDONESIA

www.hotelier-indonesia.com/jobs



Logo 1 - white

Logo 2 - black

100% HOSPITALITY

FOR THE HOTEL, RESTAURANT, CAFÉ AND

FOODSERVICE INDUSTRY

Mega events in the MENA region are driving massive

growth in travel and tourism, with over 25 million

visitors forecast for Dubai in 2020.

17-19 SEPTEMBER 2016

DUBAI WORLD TRADE CENTRE

Increased demand for hotel rooms, restaurants, cafes

and entertainment means major developments in the

MENA hospitality market with over 238,908 hotel

rooms currently under construction. The Hotel Show

Dubai offers you the best platform to meet leading

buyers from across the region.

BOOK YOUR STAND NOW TO MEET KEY BUYERS AT

THE REGION’S NUMBER ONE HOSPITALITY EVENT

US$35.9bn

VALUE OF GCC

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US$43.2m

VALUE OF HOTEL MARKET

IN THE GCC

TO ENQUIRE ABOUT

EXHIBITING CONTACT US ON:

+971 4 445 3627

hotelsales@dmgeventsme.com

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BUSINESS DEALS GENERATED

AS A RESULT OF THE SHOW

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KEY DECISION MAKERS

AND BUYERS

Strategic partner:

Strategic partner:

Organised by: Co-located with: Exclusive official publications:

Knowledge partners:

Organised by: Co-located with: Exclusive official publications:

Knowledge partners:

the

Leisure

Show

CAFÉ & BRASSERIE INDONESIA (CBI) CONNECTS

BUSINESS PLAYERS IN THE CAFÉ SECTOR

Jakarta, – Indonesia’s cafe sector is currently

growing rapidly with vast business developments

and thus can be highly regarded as one

of the most profitable business sectors in this

modern era.

Across the country’s major cities, having a

meeting at a café has become one of the

favorite activities as part of urban societies’

modern lifestyle. This is evident with the presence

of café in almost every corner of the city,

ranging from top to mid-range brands.

With this phenomenon, a new term – “ngafe”

has been created amongst teenagers and

businessmen which indicates an invitation to

engage in other social activities beyond just

drinking a cup of coffee or tea at the café.

There are currently over 10,000 cafes in

Indonesia and further outlet growth is expected

to be driven by the leading operators who

are competing to create the coziest environment

and appeal to the consumers’ changing

tastes. Between 2013 and 2018, revenues of

the Café segment is expected to grow from

USD 3.4billion to USD 4.16 billion, a 3.42%

CAGR.

Growth in new outlets will also be more

diverse as leading players will continue to

expand beyond shopping centers to universities,

hospitals, upscale apartment blocks,

office buildings, and standalone stores in

residential compounds and areas where

Indonesians consumers normally congregate.

This situation is expected to continue with a

30% growth rate over the next few years.

With abundant business opportunities available,

the café sector will provide fresh business

outlook and positive influence to drive

further growth for local coffee and tea commodities,

which Indonesia is recognized as

one of the world’s best producers of Coffee

and Tea.

The emergence of this new habit of drinking

coffee at modern coffee shops or cafes have

caused coffee consumption to increase with

a 36% rate between 2010 and 2014, according

to the Association of Indonesian Coffee

Exporters (AICE). Meanwhile, the Tea Board of

Indonesia observed that the domestic market

still has a lot of potential to develop considerably.

This is because despite the country’s

high total tea production, only 40% of the

national output goes towards supplying for

domestic intake, while the remaining 60 % are

being exported.

Sharing common interest, Reed Panorama

Exhibitions ( RPE ) is collaborating with the

Association of Coffee Exporters and Industry

of Indonesia ( AICE ) , Specialty Coffee

Association of Indonesia ( SCAI ) , Indonesia

Tea Board, and the Association of Indonesian

Hotels and Restaurants ( IHRA ) to proudly

present - Cafe & Brasserie Indonesia to be held

on 2 - 4 September 2016 in Hall B , Jakarta

Convention Center ( JCC ) .

The exhibition will be staged in conjunction

with two other exhibitions, the 14th Franchise

& License Expo Indonesia and the Retail

Solution Expo. James Boey, General Manager

of Reed Panorama Exhibitions stated that

"Given robust business development, it is

timely for us to introduce a platform such as

‘CAFE & BRASSERIE INDONESIA (CBI)’, one that

brings together leading players in the cafe

sector, from coffee and tea producers to distributors,

machine manufacturers and other

supporting businesses.

This event has been specifically

designed to allow businesses in this

sector to exchange information, gain

knowledge and be updated on the latest

trends. In the effort to foster better

cooperation between businesses,

CBI will be the right arena to build

business network and secure opportunities

between entrepreneurs, investors,

franchisors and franchisees and

other industry-related professionals

to establish trade connections and

get direct first-hand access to a wide

variety of coffee machine and other

supporting equipment for their cafe

business.

James adds that CAFE & BRASSERIE

INDONESIA (CBI)’s presence "is expected to

encourage the rise of new café business owners

and investors that will support the growth

of tea and coffee consumption in Indonesia.


We are sure that this event would attract the

public’s attention and will be visited by more

than 10,000 local and foreign visitors comprising

cafe owners, investors, baristas, chef

and coffee as well as tea lovers.”

FULL SUPPORT FROM THE INDUSTRY

Indonesia’s coffee processing industry holds

bright prospects. As recorded by the Ministry

of Industry, the average coffee consumption

of Indonesian society has currently reached

1.2 kilogram per capita per year. Pranoto

Soenarto, Vice Chairman of the Association of

Indonesian Coffee Exporters and Industries

(AICE), said that "currently, Indonesia is one

of the four major coffee producing countries

in the world alongside Brazil, Vietnam and

Colombia. Compared to 3 other countries,

Indonesia has the most variations of coffee. It

is recorded that 67 % of coffee production are

for export while the remaining 33 % caters to

domestic demand." Pranoto also added that, "

therefore, AICE welcomes this exhibition as it

gives businesses wide opportunities to access

the latest innovations in order to meet production

needs and market demand. The presence

of CBI provides positive influence for the

sector, and is certainly capable of increasing

coffee demand in Indonesia”. In addition, A.

Syafrudin, Chairman of the Specialty Coffee

Association of Indonesia (SCAI) also expressed

support for CBI highlighting that,

"Business development in the modern café

sector has been highly innovative. Now

people no longer think of coffee as a mere

commodity,

but also as an art due to its intricate planting,

preparation, roasting processes and up to its

final packaging or presentation.

As CBI gives spotlight to quality standards

of coffee, the value of a cup of coffee will

increase and it will be appreciated more by

coffee lovers and the wider community".

Support also came from Ratna Somantri,

Head of Promotion Indonesia Tea Board (ITB),

"I hope events like CBI will continue to be

held in order to enhance promotion of tea

into the community and boost the level of tea

consumption in the country." CBI can further

showcase Indonesia’s strength as the seventh

largest tea exporter in the world. Ratna

also stated that "With the publicity achieved

through CBI, the future role of tea will be

augmented to support the tourism industry

with the introduction of tea culture, leading

also to increase in domestic consumption." In

addition, the growth of businesses in the café

sector will also bring positive impacts to the

development of other related industries such

as the restaurant and hospitality industries.

This is echoed by Sudradjat, Vice Chairman

of Restaurant Development of Association of

Hotel & Restaurant Indonesia (IHRA), through

their support of CBI. "With the changing

lifestyle of people that increasingly conduct

meetings at cafes or hotel lounges, this contributes

positively to the sector and opens

new opportunities for players in the hotel and

restaurant businesses. I am optimistic that CBI

will deliver a world-class exhibition that will

contribute positively to the development of

major industries,

namely in the field of F & B and other related

industries ", Sudradjat shared. Held over

three days, CBI will be filled with a variety of

activities ranging from business forum on

café & brasserie , seminars, food and beverage

, barista and culinary competitions and

the Cafe Owner Club that engages visitors

through product presentations and workshops

. With its unique concept combining

business and educational events, CBI will be

the right platform for businesses, those working

in the F & B industry or any company that

wishes to build brand awareness or launch

new products.

About Reed Panorama Exhibitions

PT Reed Panorama Exhibitions (RPE) is a joint

venture (Joint Venture) between the world's

leading event organizer, Reed Exhibitions and

Panorama Group, one of Indonesia’s top

conglomerate engaged in tourism, transportation,

hospitality and many other businesses.

RPE aims to provide quality professional

services and promote multi-industry events

through cooperation with relevant government

agencies, industry partners, trade associations,

venue owners, contractors and customers

in Indonesia. Currently, RPE organizes

ten international exhibitions in Indonesia

serving the industry franchising and licensing,

maritime, mining, building materials and construction,

transportation and logistics as well

as consumer sectors through Maternity, Baby

& Kids Expo and Comic Con Indonesia. Visit

our website at www.reedpanorama.com


Cafe and Brasserie Indonesia 2016

Café and Brasserie Indonesia (CBI) 2016 – is the first dedicated event for the café and brasserie industry in Indonesia. Café and

Brasserie Indonesia will be the perfect rendezvous for you to connect, display and market directly to your targeted audiences; be it the

café & brasserie owners, investors and the industry professionals or to the over 10,000 café lovers who will be attending this 3 days

activities-filled event. Whether you are new to the industry or an established company looking to build brand awareness and launch new

products, Café and Brasserie Indonesia is the event to include in your marketing plans for 2016!. incorporating: Café / Coffee & Tea /

Bakery & Pastry / Bar & Restaurant / Food Services

PT Reed Panorama Exhibitions (RPE) is a joint venture between the world’s

leading event organizer Reed Exhibitions and Indonesia’s leading tourism,

transportation and hospitality group of companies, the Panorama Group.

RPE aims to create professional, quality business to business platforms by

working closely with relevant government agencies, industry partners, trade

associations, venue owners, contractors and customers so as to deliver

events for the industry by the industry. Currently, RPE organizes seven

events in Indonesia, serving the franchising and licensing, maritime, mining,

renovation and construction, and the consumer sectors with its biannual

Grand Wedding Expo and annual Maternity, Baby & Kids Expo.


WHAT DOES

THE UK’S EXIT

FROM THE EU

MEAN FOR

TRAVELLERS?

What does the UK’s exit from

the EU mean for travellers?

Considerations of the impact of Brexit

Singapore - Wego.com, the leading travel

search site in the Asia Pacific and Middle East,

reviews the effects of the UK’s separation

from the European Union means for travellers.

“Regardless of whether you believe that

Brexit was a positive or negative move for the

UK, there will undoubtedly be repercussions

for travellers in light of the decision,” said

Ross Veitch, CEO and co-founder of Wego.

“The UK Pound has dropped 9.8 percent, with

the value of the pound to the dollar at 1.3415

in early trading since the referendum result

has become clear, which means a UK holiday

is going to be cheaper for most foreign

tourists than it has been for about 20 years,”

Veitch continued. “In-destination trip costs

such as accommodation, dining, entertainment

and shopping will allow significantly

better value for the foreign traveller after

exchanging their local currency.”

“You can possibly expect to see

a number of changes at arrival

points at UK airports, as previously,

as a member of the EU,

travellers from EU countries

were permitted visa free entry

so the result could mean

busier entry lines at customs

as they queue up with other

international visitors.”

“The UK’s airline network may also have to

review regulations, which as a part of the EU

secured single aviation area treaties across

Europe, which may increase airfare costs

for the UK’s national carriers,” Veitch added.

“Accommodation costs however, could drop,

as Britain fights to retain its large inbound

visitor numbers from Europe who will no longer

be able to travel freely into the country.”

“As a long-serving entry hub to Europe,

London may now be increasingly challenged

by other key EU hub airports such as Paris,

Frankfurt and Amsterdam which will offer

inbound travellers easier onward movement

around EU member countries. Although it

will take time, it’s likely the UK government

will try to negotiate similar travel agreements

to replicate those in place as a member of

the EU,” said Veitch.

“High spending Arab travellers from the Gulf

nations, where London has retained its number

one most popular European destination

for some time at www.wego.ae, may consider

selecting other destinations to take advantage

of shopping and holiday opportunities.

Rome is still a popular destination within

Europe, and many football events drive visits

to Spain and France.”

“As the dust settles, there’s no doubt that

we’ll see visible changes in the UK’s travel

industry, and the government will have the

unenviable task of implementing independent

regulations to maintain the country’s

position as a global tourism hub and gateway

to Europe,” Veitch concluded.


SWISS-BELHOTEL INTERNATIONAL

ANNOUNCES SKI SEASON START AT

CORONET PEAK, QUEENSTOWN

QUEENSTOWN, NEW ZEALAND: Leading global hospitality management

company, Swiss-Belhotel International, is welcoming skiers and

snowboarders to its Swiss-Belresort Coronet Peak in Queenstown,

located in the heart of one of the first areas in New Zealand to

open its trails this year.Ski season officially started on the 11th

June on Coronet Peak’s legendary trails and will run to the end of

September.

As the closest hotel to the mountain, pre-season bookings at Swiss-

Belresort Coronet Peak have been robust prompting the hotel’s

General Manager, Grant Gaskin, to advise snow lovers to book their

accommodation early in order to avoid disappointment.

“People tend to have a short lead time for bookings on ski trips and

naturally their main focus is on great skiing. Experience tells us it’s

also important for skiers to make sure their hotel is sorted out well

in advance of the trip, especially in popular destinations like Coronet

Peak,” said Mr. Gaskin.

Coronet Peak ski area is one of New Zealand's most exhilirating and

diverse ski resort destinations with a choice of exciting adventures

for everyone from juniors and first timers to experts and adrenaline

junkies. The peak itself rises to 1,649 metres and offers 280 skiable

acres including two terrain parks.

The longest run extends an impressive 2.4 kms and the slopes can

be accessed using one of four learner conveyor lifts, two high speed

quad chairs, one siz-seater express chair, or a T-Bar.

Guests that stay at Swiss-Belresort Coronet Peak enjoy an appealing

combination of comforts and benefits. The 3-star resort offers 75

guest rooms with private bathrooms and is located just 20 minutes

from the Coronet Peak Ski fields. A regular complimentary shuttlebus

is provided to and from the mountain on a planned daily schedule.

“Coronet Peak is a seven-days-a-week destination with machine groomed

ski runs and a whole host of adventures, including night skiing in Fridays

and Saturdays. Thanks to our superb location and facilities, Swiss-

Belresort Coronet Peak is a natural first choice for snow seekers looking

to make the most of the area’s exceptional recreational opportunities,”

added Mr Gaskin.

As a ski season opening special offer the Swiss-Belresort Coronet

Peak is offering a special rate of NZ$135 per room, including complimentary

shuttle bus to and from Coronet Peak Ski Fields and

1,000 Air Asia points per night. Valid for stays between 18 July to 31

August. For bookings go to http://www.swiss-belhotel.com/en-gb/

swiss-belresort-coronet-peak/


HOT | Zone

AN ITALIAN CHEF

REIMAGINES BAR FOOD

IN THE NATION’S CAPITAL

Chef Francesco

Balestrieri of Joe’s Bar


Q&A with Chef Francesco


How do traditional Italian food culture and cooking styles feature

in your menu? How do you see your Italian influences merging with

the food culture and cooking styles in Australia?

Everything about my country is represented in my menu – passion,

colour and love. My menu is very authentically Italian with fresh

ingredients prepared traditionally. Australians travel a lot these days

and many have experienced authentic Italian cooking, so they know

what to expect and Italian cooking is very accessible for Australians. I

am a traditionalist though, so everything I cook is just how it is back

in Italy.

Many people have an established idea about what traditional Italian

food is. Do you feel that modern Italian cuisine is heading in new

and exciting directions?

New technology in cooking sure helps, especially cutting preparation

time but I believe in honouring tradition, with slow cooking, love

and patience. I think that Italian cooking is more about doing the old

things well rather than trying to make things new and different.

Where do you source your produce? How much of it is sourced

locally in the Canberra region?

My mortadella and salami is from the Canberra region and the truffles

are the best from around here, but I have a lot shipped from Sydney,

where there are fantastic suppliers. The prosciuttos and the 24 month

oldparmagianaregana are coming from Italy but these days such great

produce comes from Australia and Italy has some problems with regulation

and food safety standards that we do not have here.

What is your view on the local food scene in Canberra, its evolution,

direction and produce? What is unique to this region?

In the last five years, Canberra has exploded with food concepts.

Canberrans now understand and appreciate great food and the bar

has been lifted much higher. Five years ago this was like a small town

but now is on a par with Melbourne or Sydney for food. It’s amazing

the change.

How are you influenced by global food trends? What do you feel are

the leading trends at the moment?

I try to keep away from food trends as I feel they stifle my creativity –

why do what the others are doing? For me food is my art, so I want to

create beautiful dishes that people will love and will know comes from

my heart. I prefer old-school, technical methods with my own twist,

rather than new trendy ones!

Can you tell me about yourself, your personality, and what inspires

your cooking? Also about what you are interested in right now, what

is inspiring you outside of the kitchen?

My true love is food and my inspiration is my family. I am really passionate

about fresh produce and I’m constantly thinking of new and

exciting ways to create. When I have time to myself I love to simplify

– mow the grass, do little things around the house. My personality is

fun and relaxed and I hope this comes through into my cooking. I try

to keep my life simple and not too complicated and this is also true of

my cooking.


Chef Francesco Balestrieri

of Joe’s Bar

Q&A with Chef Francesco


How do traditional Italian food culture

and cooking styles feature in your menu?

How do you see your Italian influences

merging with the food culture and cooking

styles in Australia?

Everything about my country is represented

in my menu – passion, colour and

love. My menu is very authentically Italian

with fresh ingredients prepared traditionally.

Australians travel a lot these days and

many have experienced authentic Italian

cooking, so they know what to expect

and Italian cooking is very accessible for

Australians. I am a traditionalist though,

so everything I cook is just how it is back

in Italy.

Many people have an established idea

about what traditional Italian food is. Do

you feel that modern Italian cuisine is

heading in new and exciting directions?

New technology in cooking sure helps,

especially cutting preparation time but I

believe in honouring tradition, with slow

cooking, love and patience. I think that

Italian cooking is more about doing the

old things well rather than trying to make

things new and different.

Where do you source your produce?

How much of it is sourced locally in the

Canberra region?

My mortadella and salami is from the

Canberra region and the truffles are the

best from around here, but I have a lot

shipped from Sydney, where there are fantastic

suppliers. The prosciuttos and the 24

month oldparmagianaregana are coming

from Italy but these days such great produce

comes from Australia and Italy has

some problems with regulation and food

safety standards that we do not have here.

What is your view on the local food scene

in Canberra, its evolution, direction and

produce? What is unique to this region?

In the last five years, Canberra has exploded

with food concepts. Canberrans now

understand and appreciate great food and

the bar has been lifted much higher. Five

years ago this was like a small town but

now is on a par with Melbourne or Sydney

for food. It’s amazing the change.

How are you influenced by global food

trends? What do you feel are the leading

trends at the moment?

I try to keep away from food trends as I

feel they stifle my creativity – why do what

the others are doing? For me food is my

art, so I want to create beautiful dishes

that people will love and will know comes

from my heart. I prefer old-school, technical

methods with my own twist, rather

than new trendy ones!

Can you tell me about yourself, your personality,

and what inspires your cooking?

Also about what you are interested in

right now, what is inspiring you outside of

the kitchen?

My true love is food and my inspiration

is my family. I am really passionate about

fresh produce and I’m constantly thinking

of new and exciting ways to create. When

I have time to myself I love to simplify –

mow the grass, do little things around the

house. My personality is fun and relaxed

and I hope this comes through into my

cooking. I try to keep my life simple and

not too complicated and this is also true of

my cooking.

What is your all time favourite Italian

dish?

I love cannelloni baked in the oven with

ricotta and spinach inside and gnocchi

with a beautiful fresh tomato and

basil sauce, or a slow cooked oxtail sauce–

beautiful fresh pasta with great cheese

grated over the top. The smell is incredible.

When I was a boy, my mother would open

the oven and the smell of the cannelloni

would fill the house. Amazing. I think that

smell made me want to be a chef.

Is there a region of Italy whose cuisine

you most love?

I love Bologna. It’s the fresh pasta capital

of the world and where I started my

apprenticeship. I also love Tuscany, for the

red wine and simple but complex food.

Some of the best soups I have tasted are

from Tuscany.

There is growing health and awareness in

the general population and this is translating

to the choices we make in terms

of what we eat and drink. How have you

observed this evolution and how do you

create healthy menus and options? What

is your philosophy on this?

I have halved my portion sizes from when

I had my restaurant back in Italy. I also try

to use lean meat and only cook in extra

virgin olive oil – no butter. My menu is as

light as possible without sacrificing flavour.

Italian food is obviously quite rich

and has a lot of carbohydrates but the key

is to just not eat too much!

What do you feel are some of the more

popular menu items that are returned to

time and again by guests?

Meatballs, slow cooked and served with

tomato sauce. Customers LOVE them.

They are perfect for sharing with a glass

of wine. The lasagna is amazingly popular

too – it is a lighter style, traditional Italian

rather than the heavier, American influenced

recipe.



The pasta is very thin and it has less béchamel so you enjoy the

flavour but don’t get too full. People love the cannoli too – with

spinach and ricotta.

How do you cater to younger guests? We often see younger

children being offered French fries etc..as options but you

seem to have a more European sensibility that encourages

children to eat the same food as adults, whilst still ensuring

there are options on the menu that will be more appealing to

younger diners?

Generally in Italy we don’t have a separate menu for the kids.

They eat what the adults eat, just a smaller serve. The lasagna

and meatballs for example are light and healthy and the kids

love them. Why should kids be made to eat fries and frozen

stuff? Kids learn about good food from trying it and enjoying

it. In a restaurant back in Italy often the mum will just give her

kids some of what she is having – with lots of vegetables!

The European dining model is quite different to Australia,

with more people dining alone in restaurants, bars and cafés

regularly. This is also true for business travellers who are

often dining solo. How do you feel the style, design and ambiance

of Joe’s caters to this guest and provides a comfortable

environment for solo dining?

I like to think that each guest is being invited into my home.

It’s very relaxed and comfortable and for business travellers or

politicians or just people having a quick dinner and some wine,

we try to make it very easy and welcoming. Good food, good

wine a nice grappa afterwards and relax! People who travel a

lot love food that is like home cooking after all the food they

have to eat on the run.

Also true of European dining, you see more large family

groups dining together across generations. How do you cater

to this dining style? What are the options at Joe’s for groups

and what do you recommend for this kind of gathering?

For big families or groups I created the FesteMenu which is

lots of shared dishes, with large antipasto and many dishes to

taste. Almost like tapas, Italian style!

How does your menu influence your wine list? What are some

of your favourite wines, regions etc.?

Food and wine dance together. That’s for sure. But I have to say

I love the Barolo from Piemonte, it’s perfume is wonderful and

when you couple that with steak and a fresh salsa verde, they

dance together very well. With pasta I love the chilled Coffele

Soave ClassicoCa'Visco. Just perfection. With fried things such

as polenta chips or the fried olives I love a Negroni for balance

and the Martinez Passito di Pantelleria from Sicily is a fantastic

wine with the dessert.

What is the process of cooking for you and what are you like

in the kitchen?

The key is putting taste and ‘flower’ or aroma into everything. I

love slow cooking – taking time to bring out the hidden flavour.

This is like me – I am not fiery and stressed. I love cooking so I

am happy.

I have built a great team – when you don’t have the team, you

don’t have the kitchen. Preparation is the key to everything and

we are very well organised.

What are some of your favourite drinks/cocktails and why?

What are some of the favourites for your clients?

I have a great love for the Negroni, both bitter and sweet, with

the orange overtones. To me it is quintessentially Italian.

It seems Joe’s has built a vibrant and loyal following where

business leaders, politicians, creatives, interstate and international

guests and locals all gather seamlessly together to

create a very authentic environment. Would you agree and

how would you describe the Joe’s experience?

I love meeting people and we have such a variety of guests –

of all ages and from all backgrounds. Some are guests of the

Hotel and others walk in from the street, but everyone gets

a nice greeting and can relax. If you are a politician finishing

at 10pm and you want a relaxing drink and snack or a traveller

just checked in, everyone feels comfortable. The lighting is

very important – it’s not too bright. We have beautiful lamps

and candles and it is warm, relaxing atmosphere. Joe’s has two

lives – day and night. And it is all about the light – it sets the

mood. Great food, great drinks, great atmosphere.

Please describe your journey as a chef, from the beginning

until now? How did it happen that you transitioned from Italy

to Canberra, Australia?

I started out a long time ago as a 16 year old apprentice in a

small, underground kitchen in Rome. A lot of kitchens are

underground in Rome– hot and dark, not beautiful and open

like in Australia! Then I moved to an Italian restaurant in

London.

After that I worked on a private yacht in the US for 9 months,

again for Italian people – all my life I have worked for Italians,

no matter where! So then, as a 21 year old, I went back to Italy

and I told my mother I wanted to visit Australia after I met an

Aussie guy who told me how amazing it was– my plan was for a

7 day visit but I stayed 2 years.

I came straight to Canberra – I thought it was going to be a

seaside city but when I saw the small plane and the tiny airport

as it was 7 years ago, I thought, where the heck am I? I worked

at L’Unico in Kingston, which is where I met my wife, who is

also an executive chef. After 2 years we went back to Italy and I

started my own restaurant near Rome.

After 4 years, my wife thought we should come back to

Canberra for a bit, so we did and I worked at QT. Then one day

I saw the ad for Joe’s Bar and I thought, ‘Why not !’ Canberra

has changed so much since I first came here as a young man

and now I am turning 30 and I just love it.

What music is on your playlist ?

I’m a huge Madonna fan! She is amazing to me. But I also like

to have Oasis and Vasco from Italy. I like the old school pop

music.


HOT | property

FOR SALE

CALL NOW +6281219781196

For Sale: 5 stars Hotel in Tanjung Benoa, Bali

This Hotel set at the most popular point of sea sport

activities, set at lush tropical garden and white sandy

beach. This hotel is ideally located in Tanjung Benoa

Bay and offers a spectacular beach view. Bali Relaxing

Resort & Spa has a beautiful beach front.The Resort

is close to the main shopping area in Tanjung Benoa

or the neighborhood “Nusa Dua” only 5 minutes drive,

takes 25 minutes drive to Ngurah Rai Airport.

For Sale: Luxury Hotel in Seminyak, Bali

20 minutes from airport ,5 minutes from seminyak

strip, all the famous restaurants, pubs, and 5 stars

villas and hotels , 2200 m2 land area ( +/2500m2 gross

area ) – certificate hak milik > HGB , 3400 m2 gross

building area 28 magnificent suites of 10 2bdrms

private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm

private pool suites @ 80-120m2 9 junior suites @

40m2

For Sale: Land at South Kuta Beach Lombok

Kuta Beach offers you private white beaches you

see on travel shows and that you always dream of

experiencing. This where the most accomodation

restaurant are located. Only 20 km from the New

Airport. A spectacular scenery with cliffs and

mountains reaching the coast to create jagged and

awe-inspiring landscapes and views.

Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT

info@hotelier-indonesia.com


Tourism, Hotel Investment & Networking Conference

(THINC) Indonesia 2016

August 31 - September 1, 2016 | Sofitel Bali Nusa Dua Beach

Resort Bali, Indonesia

Explore the latest trends, identify new opportunities, exchange

ideas, share best practices and foster new partnerships at the

Tourism, Hotel Investment & Networking Conference (THINC)

Indonesia – where all industry stakeholders come together for

two exciting days of networking opportunities and a captivating

line-up of seminars and panels by industry experts.

Hosted by HVS and co-hosted by Ministry of Tourism, Republic of

Indonesia and Indonesia Investment Coordinating Board (BKPM),

THINC Indonesia provides a unique platform to deliberate on the

development and direction of the hotel and tourism industry in

the region.

Having already established its reputation of being a one-of-a-kind

hospitality event in Indonesia, the two-day conference creates

immense value for all participants and delegates, who stand to

gain vast knowledge in the areas of experiential learning and

productivity enhancement from their regional and international

counterparts.In addition to offering all delegates and participants,

immense opportunities to network, learn, and share

knowledge and best practices with their regional and international

counterparts, the event is widely acknowledged as breaking

the stereotype owing to its exotic island location of Bali and a

relaxed ambience.

THINC Indonesia 2015 which took place on 2 and 3 September

at the Sofitel Bali Nusa Dua Beach Resort,concluded on a high

note. The two-day conference lived up to its reputation of being

a one-of-a-kind hospitality event in Indonesia, once again creating

a unique platform to deliberate on the development and

direction of the hotel and tourism industry in the region. The

conference brought together close to 250 industry stakeholders,

business leaders and key decision-makers from across 15

nations.

This year we already have confirmations from notable speakers,

includingAriefYahya*, Honorable Minister of Tourism,

Republic of Indonesia; Budi Tirtawisata, Group CEO, Panorama

Group; Frederic Flageat-Simon, CEO - Asia, Commune

Hotels+Resorts;Gaurav Bhushan,Global Chief Investment

Officer, AccorHotels; HaryTanoesoedibjo, Founder and CEO,

MNC Group; Jean Gabriel Peres, President and CEO, Mövenpick

Hotels and Resorts; John Flood, President and CEO, Archipelago

International Hotels, Resorts and Residences; Jonathan Vanica,

Head Asian Special Situations Group, Goldman Sachs; Martin

Rinck, EVP and President - APAC, Hilton Worldwide, and Rajeev

Menon, COO - APAC (ex. Greater China), Marriott International,

among others.

The THINC Indonesia Organizing Committee expresses its heartfelt

gratitude to all sponsors, partners, speakers and delegates

for their continued support, and looks forward to welcoming

everyone at the conference this year.


MINISTRY OF TOURISM AND

CREATIVE ECONOMICS

OF REPUBLIC INDONESIA

STATE MINISTRY OF COOPERATIVE

SMALL & MEDIUM ENTERPRISES

OF INDONESIA

LOOK DEEPER

© Images by www.stockfood.com Conception:

Jakarta

The Indonesian food

innovation exhibition

Born in Paris in 1964 / Now in 10 countries

More than 250 conferences and experts

More than 300 000 visitors worldwilde

WWW.SIALINTERFOOD.COM

Join us

interfood @interfood @interfood

Kementerian

Perindustrian

REPUBLIK INDONESIA

DEWAN TEH INDONESIA

Noppen Group is a leading international company facilitating business across Asia, Europe, Africa and Latin America. Driven by the desire for

excellence and supported by an unparalleled understanding of the Asian, European, African and Latin American markets, Noppen Group has

delivered exceptional events, assisted new market entries and established government relations since 1998. Our top-level business connections

paired with our close relations to the many levels of government have given Lnoppen an edge on the marketplace our competitors just cannot

match. With offices in China, Belgium, India, Philippines and Colombia;

Noppen Group offers reputable, reliable services and a large range of deliverables to help your company successfully meet its goals. To learn

more about our activities and events.

Iran, the second-largest nation in the Middle East, has hammered out an investment package worth $25 billion to revitalize its tourism which has

been under the shadow of its sprawling petroleum industry. The future opportunities within Iran’s hotel and tourism industry are substantial,

however with a limited supply of hotels operating in key cities, particularly Tehran, the lifting of sanctions is expected to set off a modern day

‘Gold Rush’ as developers and operators race to secure their position in one of the world’s largest untapped markets.

Tourism currently only accounts for around 2% of Iran’s GDP. However, with a population of approximately 80 million people, there is huge potential

for growth in both domestic and international travel to Iran.

The Iran Hotel Expansion & Development Summit will bring together local and international hotel stakeholders; hotel chains, investors, developers,

architects and construction companies as well as hospitality institutions, government officials, finance institutes, consultants and technology

providers to discuss new developments and ways to realize the potential hotel projects in the Islamic Republic of Iran.

HOSPITALITY SERIES SPEAKERS

AFRICA TURKEY & MIDDLE EAST RUSSIA & CIS

• Foli Cocker, Hon Commissioner for

Tourism, Art and Culture, Lagos State

• Sally Mbanefo, Director General, Nigerian

Tourism Council Development

Corporation

• Lasse Ristolainen, Development Director,

Subsaharan Africa, Hilton Worldwide

• Tejas Shah, Developmet Director,

Subsaharan Africa, Hyatt International

• Trevor Ward, Managing Director

W Hospitality Group

Iran Hotel Expansion & Development Summit

8 th - 9 th November 2016 | Tehran, Islamic Republic of Iran

• Ozan Balaban, Regional CEO

Emaar Properties

• Romain Avril, Vice President Business

Development, The Rezidor Hotel Group

• Frida Hansen, Director Business

Development, Steigenberger Hotels AG

• Murat Yılmaz, Senior Director, Acquisition &

Development, CEE, Starwood Hotels &

Resorts Worldwide

• Roland Paar, Vice President

Development Europe & Middle East,

Capella Hotel Group

• Sergey Shpilko, First Deputy Of The Head

Of Moscow Department Of National Policy &

Tourism, Moscow City Government

• Michael Johnston, Chief Executive Officer

Regional Hotel Chain (RHC)

• Alexis Delaroff, COO, Hotel Services Russia,

Georgia, Ukraine and the CIS, Accor

• Arild Hovland, Senior VP, Business Dev.

Russia & CIS, Carlson Rezidor Hotel Group

• Bastien Blanc, VP Business Dev. – Russia &

CIS, Interstate Europe Hotels & Resorts

Exclusive Opportunities Available:

• Meet pre- qualified industrial leaders

• Discover the current investment climate and opportunities

• Create new partnerships and Alliances

• Develop relationships through new networking opportunities

• Increase your brand recognition within the marketplace

SERIES TESTIMONIALS OF 3RD ANNUAL AFRICA HOTEL EXPANSION SUMMIT, LAGOS, NIGERIA

• On behalf of all of us at ORWOOD, I would like to express our sincere gratitude and appreciation for all the efforts you and all your colleagues

have put into accomplishing such a successful event. In the hopes of doing more work with you in the future, we wish you all the success in all

your upcoming events. – ORWOOD

• A BIG THANK YOU goes to all the great people that contributed in making this event a success. We appreciate every effort gone in making

Avaya’s name shine during this event and for giving us the speedy support to make it happen. This is a great team work in action and we

appreciate each one of you dearly. - Avaya

SERIES TESTIMONIALS OF 4th ANNUAL TURKEY HOTEL EXPANSION SUMMIT, ISTANBUL, TURKEY

• “I would like to thank you for successful organization and event. See you next year.” Accor

• “The event’s scale and intimacy allows us to better network and create stronger relationships with industry professionals. The program offered

new topics that are not always addressed by other large events, and it brought different insights into hospitality. I wish you all the best for next

year’s event.” Shaza Hotels

SERIES TESTIMONIALS OF 3rd ANNUAL RUSSIA HOTEL EXPANSION SUMMIT, MOSCOW, RUSSIA

• ”Thank you for the interesting event! We were glad to be there” Regional Hotel Chain - RHG

•“I would like to say thank you very, very much for inviting us for 3rd Annual Russia Hotel Expansion Summit. It was very useful and I enjoy Summit

very much. Great job!!!”, Wyndham Hotel Group

For more details you can contact

Bora Erel, Project Director

Tel:+32 14 22 40 07, Fax: +32 14 85 90 04, Email:

borae@lnoppen.be


4 th Annual Africa Hotel Expansion Summit

8 th - 9 th September 2016 | Dar Es Salaam, Tanzania

Noppen Group is a leading international company facilitating business across Asia, Europe, Africa and Latin America. Driven by the desire for

excellence and supported by an unparalleled understanding of the Asian, European, African and Latin American markets, Noppen Group has

delivered exceptional events, assisted new market entries and established government relations since 1998. Our top-level business connections

paired with our close relations to the many levels of government have given Lnoppen an edge on the marketplace our competitors just

cannot match. With offices in China, Belgium, India, Philippines and Colombia; Noppen Group offers reputable, reliable services and a large

range of deliverables to help your company successfully meet its goals. To learn more about our activities and events.

The hospitality sector in Africa has been enjoying steady growth rates for several years, investments have poured in and are still attracted.

50.000 rooms are in the pipeline of 33 different chains*. But the Africa hotel sector is looking for the best way forward. How to turn the investments

into returns, how to assure sustainability? And how to perform better RevPAR growth rates?

Initiatives are needed to improve cross-industry cooperation that will enhance the tourism and MICE travel markets, local input needs to be

focused on to guarantee long-term hospitality market growth.

Guest experience plays a vital role in the sector, how to better connect with your guest experience and how to anticipate and respond to it?

At the 4th Annual Africa Hotel Expansion Summit Noppen brings in the key players to discuss the pressing topics aiming at how the sector can

work on sustained ROIs.

Some of the confirmed speakers are:

Mr. Meelis Kuuskler,

Founder & CEO,

Hospitality Design Partnership

Mr. Trevor Ward,

Managing Director,

W Hospitality, Nigeria

Robert Hornman

Managing Director

Hornman Hospitality

Exclusive Opportunities Available:

• Meet pre- qualified industrial leaders

• Create new partnerships and Alliances

• Increase your brand recognition within the marketplace

Hotel Series Testimonials

Mr. Lasse Ristolainen,

Development Director, Sub-Saharan Africa,

Hilton Worldwide

Mr. Andrew Linwood,

Head of Design,

Areen Hospitality

Paulo Rosso

Vice President

Plan Hotels

Stuart Cook

Managing Director

Protea Hotels

• Discover the current investment climate and opportunities

• Develop relationships through new networking

opportunities

• Very timely, educative, informative and thought provoking. A wake up call to current trends and events. - Benue State Ministry of Arts, Culture

And Tourism

• On behalf of all of us at ORWOOD, I would like to express our sincere gratitude and appreciation for all the efforts you and all your colleagues

have put into accomplishing such a successful event. In the hopes of doing more work with you in the future, we wish you all the success in all

your upcoming events. - ORWOOD

• I am really blessed with this program, I learnt how to proper plan before execute the project. - Churchgate Group

• A BIG THANK YOU goes to all the great people that contributed in making this event a success. We appreciate every effort gone in making

Avaya’s name shine during this event and for giving us the speedy support to make it happen. This is a great team work in action and we ap

preciate each one of you dearly. - Avaya

• The summit was very resourceful and an eye opener about the direction the industry is taking in Africa. - Alisa Hotel

• I enjoyed the general eagerness to network. The conference topics covered important area within the industry. - The Nordic Villa Abuja

• I am glad I attended this summit, thanks to Lnoppen. Highly educative. - Heights Hotels

• The conference was satisfactory It was worth the investment. – Porcelanosa Group

• It was an eye opener and fantastic summit. I learnt a lot and I exchanged ideas with amazing people. Job well done! – NIHOTOUR , National

Institute for Hospitality and Tourism

• I have learnt a lot about the challenges of the expansion of hospitality and tourism sectors, a way to move forward.

– Welcome Center Hotel

Media Partners

For more details you can contact

Thomas Verbruggen, Conference Director

Tel:+ 32 14 22 00 1400 | Email: thomasv@lnoppen.be

AMAN ANNOUNCES ITS FOURTH

DESTINATION IN CHINA


A GLIMPSE OF THE FUTURE ENTWINED WITH THE PAST

Set to launch in 2017, Aman's fourth property in China, its most

ambitious to date, will comprise a village of historic dwellings

surrounded by a sacred camphor forest. Its peaceful introspective

setting belies its proximity to vibrant downtown Shanghai

and both forest and village tell an incredible story that involves a

millennia of history, daring engineering feats and a philanthropic

endeavour spanning hundreds of kilometers along the country’s

eastern reaches.

The story begins in Jiangxi, the mountainous, cultural heartland

of eastern China, approximately 800 kilometres southwest of

Shanghai. The construction of a reservoir in the province in the

early 2000s threatened the area’s historical villages and ancient

camphor trees which had stood for more than a millennium.

In responseand in a bid to preserve the region’s vanishing past,

this project spanning over a decade, entailed the disassembling,

relocation and restoration of more than 30 villages, comprising

50 Ming and Qing dynasty houses chosen for preservation, and

10,000 ancient camphor trees. A rescue team of botanists,

engineers, architects and master craftsmen, the latter of which

documented fine architectural details for their later reconstruction,

together confronted this epochal challenge.

The houses were painstakingly disassembled piece by piece,

not only revealing their history, but also the ancient building

techniques used in their construction. Ornate carvings and

elaborate stone reliefs, which would have taken up to ten years

to carve, depicted family histories dating back more than 2,000

years.

These, and other architectural elements, joined the rescued

camphor trees on a long journey, via a fleet of flat-bed trucks, to

Shanghai where they would later be resurrected.

The task was not without danger. Some of these majestic trees

weighed up to 50 tonnes and were 100 feet in height, and the

area destined for the reservoir was mountainous. Flash floods

overturned trucks and shattered the temporary bridges constructed

to access remote villages. But the team persevered in a

race against time to Shanghai, in order for each tree to have the

best of chance of survival.

Once in situ, trees were planted in native soil, facing the same

direction as they had previously. After three years of careful

nursing, almost 80 percent of the trees survived. An old factory

was used to safely store and catalogue the disassembled houses

before they were restored by craftsmen, the few remaining

in China with knowledge and skills to reassemble the ancient

pieces. Contemporary structures were built alongside the reassembled

ancient houses, creating a peaceful sanctuary that is

now a living reminder of Jiangxi’s past and an Aman with timeless

appeal.

Within easy reach of Shanghai and set on just over 100 acres

filled with the rescued millenarian trees and ornamental lakes,

the resort comprises an Aman Spa with two pools; six dining

venues; and Nan Shu Fang, a serene garden centred by one of

the Antique Villas, curated as a space for contemplation, learning

and discussion. The resort’s New Suites and Villas complement

the 24 restored Antique Villas, complete with contemporary

interiors and private pools.

The architecture, led by Kerry Hill, embodies the essence of

Chinese traditional culture, carefully blending the old with the

new. This sensitive restoration has not only secured the future

of these historic houses, but has enabled the forest to flourish

in its new home.

Vladislav Doronin, Chairman of Aman, said ‘Every Aman has a

story to tell and this one is no exception. This project and the

many challenges it presented were unimaginable, but we overcame

them not only to defy the test of time, but to push the

boundaries of traditional hospitality. This resort, a legacy to the

past, stands proud as an archive for future generations. I am

especially grateful to MaDadong, the mastermind behind this

unique restoration project and whose foresight and determination

has made it possible to preserve the magnificent history of

China for generations to come.’

Ma Dadong, the lionhearted entrepreneur behind this ambitious

rescue and restoration project, and a native of Jiangxi, said, ‘We

human beings with our short lifespan are nothing but a fleeting

traveller at a moment in time. Asa guardian of the past, I

realised the only way to protect and celebrate our history was

by instilling a new life and purpose into these ancient homes,

and to allow the sacred trees that surround them, to be animated

with renewed spirit. Much like the ornate stone carvings

and the stories they hold, this ambitious project will continue to

recount and nourish the next generation with hopes and expectations

for the future’.

Aman’s first property in Shanghai, its fourth in China, will present

guests with a continued insightful journey through the

country. It follows Aman Summer Palace in Beijing, a selection

of heritage imbued dwellings a few steps from the Summer

Palace grounds, Amanfayun in Hangzhou, a restored Tang

dynasty village set amongst former tea plantations and bamboo

groves and located adjacent to seven Buddhist temples, and

Amandayan which embraces Nakhi culture and which lies on a

hillside above the UNESCO - protected Old Town of Lijiang.

Opening in 2017, this tranquil resort, and all that it stands for,

many years from now will keep on recounting this incredible

story.

aman.com/shanghai


HOT | Gallery


Hotel Management Thailand Summit 2016


HOT | Gallery


AMAN ANNOUNCES ITS FOURTH DESTINATION IN CHINA


HOT | Opening

SOFT

OPENING of

ROYAL TULIP

VISESA UBUD

The soft opening of Royal Tulip Visesa Ubud on 1st July 2016 is set to

bring an exciting new hospitality concept to the island of Bali. Managed

by Louvre Group, the property covers 6.5 hectares of prime rural landscape.

It has been designed to recreate the harmony of a traditional

Balinese village in a conscious effort to respect the surrounding environment.

Accommodation at Royal Tulip Visesa Ubud is a collection of 66 Pool

Villas and 40 Suites scattered across the resort and connected by a

series of winding pathways. All suites are located in a separate threestorey

wing with refreshing jungle or rice field views. Elegantly-appointed

one and two bedroom villas are also available promising privacy and

well-deserved relaxation,

A number of supporting facilities are set to open over the coming

months to further anticipate the needs of in-house guests. Padi

Restaurant will offer Indonesian fine dining experiences in an uplifting

setting over looking the valley. It will feature a menu driven entirely by

fresh ingredients that have been grown with integrity onsite at Royal

Tulip Visesa Ubud.

The resort’s spa facility will be founded on Bali’s traditional healing legacy

that has been passed down through many generations. A nurturing

menu of holistic spa services will use natural products to promote body,

mind and spirit rejuvenation. The spa will also be complemented by a

range of wellness practices including yoga, meditation and a local style of

tai chi.

The launch of Royal Tulip Visesa Ubud involves a pioneering hospitality

concept known as Desa Visesa, which means Visesa Village. This is an initiative

created to offer guests a comprehensive array of cultural, wellness

and farming experiences that are based on Bali’s traditional heritage and

ceremonial way of life.

At the resort, Desa Visesa will provide uplifting activities to take curious

guests on a journey that explores the island’s culture, nature and spiritual

nuance through respectful interactions with the local community.

Engaging pastimes such as making offerings, dance lessons and water

blessing ceremonies will enable guests to experience Bali’s traditions on

a more personal level. There’s also a choice of insightful activities like rice

field treks and cycling excursions as well as guided tours to local sites of

interest.

Essentially, Royal Tulip Visesa Ubud aims to become an iconic place to

stay as well as a centre of Balinese learning and healing. It will teach

guests and members of the local community to live as one with nature

and preserve cultural traditions that are under threat from the modern

world. A unique Royal Tulip Visesa Ubud membership card will enable

visitors to become a part of this movement and participate in activities

that they would not typically get to experience at other hotels on the

island of Bali.



events

HOT |

Investigating Overseas and Navigating Risks

in ASEAN Markets Highlighted at Recent Hotel

Investment Conference

Bangkok, Thailand, Hotel investors and developers, experts

and specialists within Asia Pacific gathered at the 8th annual

Asia Pacific Hotel Investment Conference 2016. Held at the

DusitThani Bangkok for the fourth year in a row, the conference

welcomed more than 200 delegates to discuss various topics

that affect the hotel industry in Asia Pacific including global

investment opportunities, strategies, and partnerships.

Aileen Clemente, President, ASEAN Tourism Association opened

the conference where she describes today's tourism as a fire: it

can cook the meal or burn the house in her welcome address.

With compressing yield in Asia, private investors and family offices

are searching overseas for opportunities.

Assets in China’s domestic market are expensive,said Stephen

Chi Hsu Chen, partner and managing director of Infinity Global

Real Estate Advisors in a global opportunity panel. France had a

yield of 5-6% and we thought that was quite good. The US and

Europe markets are more stabilized and are prime for money

preservation for the next three to five years. They then come

back to China after the market has consolidated and cooled

down.

Meanwhile, JuayHiang Tan, CEO of Ascendas Hospitality Trust

mentioned that yield is not the only concern. It can be difficult

when borrowing onshore emerging markets like Indonesia and

India. For one, in India, the yield is 9% and that the borrowing

cost is around 11-13%, which leads to negative carry.

But for Sanjay Singh, managing director of Fico Corporation, he

prefers not having any leverage. As a long term holder, we want

to be in assets that we think will be good in the long run, he

said. Hunting for foreign opportunistic deals does not exempt

anyone from risks. And within the past few years, political risk,

inflation risk, currency risk and other hazards and disruptions

have affected tourism everywhere. Hotel investors today are

finding new ways to mitigate the impacts of various risks.

According to Greg Lapham, managing director, CIO, real estate

APAC of BlackRock, China is stable because of the Five-Year plan.

People to know where to go and they deliver. Chan Chee Kian,

CIO of Ireka Development Management went further in addressing

other risks. Getting the right location and de-risking from the

start are essential. The biggest risk is to be stuck in the wrong

cycle because construction cycle could take up to five years.

In addition, lending situation is slowing down, according to Faez

Jumabhoy, managing director and head of real estate of CIMB

Investment Bank. Bankers are now “linking capital to developers

to increase liquidity.

Other topics covered in the conference included “ Innovations

and Developments in Hospitality Education to Sustain Regional

Hotel Industry;

Do Large Hotel Groups Really Offer Premium Brand Value

to Hotel Owners and Investors,and Deriving Matching Brand

Positioning, Design and Amenities that Attract the Core Targeted

Customers.

To have a world-class conference like this one in Bangkok is

a real benefit for the industry. Having this conference and

this stature is good for the market and for our companies

as well,said Simon Landy, executive chairman of Colliers

International Thailand.

APHIC will return to Bangkok in May 2017.

For more information, visit http://ihif.questexevents.net

About Questex Hospitality + Travel

The Questex Hospitality + Travel Group of Questex LLC serves

the worldwide hospitality, travel and related industries that

together contribute over $6 trillion to the global gross domestic

product.

Through an innovative platform of targeted solutions, the group

serves the sector’s entire ecosystem, from tourism and hotel

development and investment to hotel design, purchasing, management

and operations.

The Questex Hospitality + Travel Group supports every B2B

segment of the industry, from investment and development to

management operations, sales and marketing of hospitality and

travel products to destination development and marketing, via

proven demand generation, learning, loyalty and rewards solutions

as well as a network of live events. This division of Questex

is aligned around three broad market segments – hospitality,

travel and meetings – and supported by its digital media staff.


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@higoapps :

Test driving revenue management

solutions: What can you expect&

how it will benefit your hotel

By Rachel Grier, Asia-Pacific

managing director, IDeaS Revenue

Solutions

The sleek silhouette of a vehicle effortlessly

manoeuvres through a winding mountain

pass. It accelerates into the distance - leaving

a spray of mist from the dewy road.

In the background, there’san advertising

voiceover talking through the car’s key features

and encouraging you to test drive it

today. It’s tempting, but will the car live up

to its hype? Will it counter the myths you’ve

already heard from others?

Many Indonesian hoteliers wonder the

same thing about investing in some of the

technology systems they know about. Will

a PMS operate as effectively as an industry

article said it would? Do you really need to

be in the cloud? Will revenue management

actually pay for itself and how can the system

actually help generate profits?

To better understand a key operational

technologysuch as revenue management,

it is the perfect opportunity for

Indonesianhoteliers to takea virtual test

drive and put some of the myths to the

test:

Myth:We don’t have any issues manually

setting our rates, so we don’t need

a revenue management system. Many

hoteliers operate with a heavy reliance

on online travel agents (OTAs) and tactical

“flash” sales.

With constantly changing booking patterns,

it’s nearlyimpossible to manually identify

trends from hotel’s booking history. This

makes it difficult for hotels to recognise

changes in demand and react in time to

make higher profits. In such a high-speed

environment, manually collecting, evaluating

and calculating data via Excel spreadsheets

is not only a tedious process,

but it’s also time consuming and highly susceptible

to errors. It’s simply not possible

to compile all of the data points required

to provide meaningful forecasts and pricing

decisions across a manageable time frame.

By the time the data is aggregated and

analysed,any identified opportunity will

have likely passed. This is where revenue

management software and automation can

make a huge difference. Through algorithms,

calculations and machine learning,

revenue management systems automatically

assess hotel performance on a daily,

weekly, monthly and annual basis. Revenue

managers can use highly visual dashboards

and reports to quickly compare rooms sold

and revenue against data at the market

segment and total hotel level for the next

year.

The system provides regular, updated

reports; some systems extracting data up

to four times a day. This gives revenue

managers and hoteliers a clear vision of

their data, bringing more accuracy and

consistency—versus gut instinct—to the

forecasting and reporting process. The

increased business intelligence and accurate

granular forecasting makes it easier

for revenue managers to determine correct

pricing, optimise demand and increase

revenue across their property or portfolio.

Myth: I need a dedicated onsite revenue

manager to use a revenue management

system.

The rise of the mobile consumer isn't

the only trend impacting a hotel’s operations

today. Hotel staffare also becoming

more mobile. Revenue managers can be

responsible for multiple properties across

multiple time zones - including those who

regularly travel for work and are away from

their office environment for extended periods.

There is a critical need to access their

pricing systems at any time of the day and

from any environment.

Where past hoteliers and revenue managers

needed to make pricing decisions at

their desks in the beginning of the day, it

is now possible to make decisions on the

go through mobile applications. Revenue

management apps help enhance productivity

for hotel personnel by providing

critical demand forecasts and rate analysis

including historical behaviours, seasonal

patterns and recent trends that can all be

acted upon.

Based in the cloud, with online syncing to

any mobile device, mobile revenue management

apps ensure that hotel personnel

responsible for pricing decisions are never

offline. Mobile access to key metrics and

rates also presents an opportunity to capitalise

on time-sensitive opportunities, as

well as involve a wider management team

in accessing KPIs. Revenue management

mobile apps mean that revenue managers

are empowered to make informed pricing

decisions anytime, anywhere.

Myth: A revenue management system

is too expensive and only used by large

global hotel chains.

It’s important for any hotelier to operate

prudently and not spend beyond their

means. As revenue management solutions

have been widely adopted by larger hotel

chains and properties for success, this can

sometimes lead smaller or independent

operators to maintain a misconception

around the real cost of the technology

and the ROI they can expect. Many leading

revenue management providers work with

budget and midscale hotels in both city

and resort locations all over the world.

Additionally, there are also entry level technology

platforms for hotels looking to start

their revenue management journey, such

as pricing system technology that focuses

setting and distributing the right rates to

the right guest at the right time.


Myth: My hotel is still under construction; I

can’t consider revenue management until I

have been operating for at least one year.

Many new hotels struggle to reach their optimal

revenue potential due to poor pre-opening

preparation and a lack of clarity around in-depth

pricing strategies to address varying and often

fluctuating market demand and conditions. It

is no longer enough to build a great property,

ensure the rooms are nicely decorated and have

staff in place to service potential guests.

An integral component to the pre-opening process

should be considering the optimisation of

room type configuration, as well as the implementation

and integration of revenue management

technologies with the hotel’s IT infrastructure

and platforms from the very start.

There are many areas of revenue management

that must be considered throughout the preopening

phase of a hotel - ranging from establishing

market segment revenue and sales strategies,

undertaking comprehensive competitor

evaluation, pricing research, pricing processing

and forward planning of market demand cycles.

It is also important that properties follow a

structured, standardised approach to pre-opening

to ensure consistent and effective results

from day one.

To ensure that hotel revenues are maximised,

hotels under development should conduct a

strategic hotel analysis that includes a study of

the micro market and overall economic factors

that could affect the hotel’s performance. They

should alsofinalise a competitor analysis, including

competitor value and benefits positioning.

Hotelpricing structures should be based on

market conditions, hotel positioning and should

include established channel strategies according

to product positioning and market environment

in order to cement “product positioning” (i.e.

hotel descriptions, room type descriptions, etc.)

through all channels.

Over the years, a vast amount has been discussed

in the hotel industry regarding revenue

management. To help increase awareness and

foster better understanding of the benefitsa

revenue management system can bring to your

property, there is only one way to determineif

this leading technology is the right fit for your

hotel. So go ahead, take it out for a test drive

and see for yourself.


HOT | luxury

BRAND

All-New Four Seasons Hotel Jakarta

Now Open at Capital Place



HOT | luxury

BRAND

All-New Four Seasons Hotel Jakarta Now

Open at Capital Place

Jakarta, Indonesia – While today’s travellers are more likely to

arrive in Jakarta by commercial aircraft or private jet, the city

has long welcomed the world as one of history’s most storied

marine ports. Now, the start of a new era in Indonesian hospitality

begins with the much-anticipated opening of the all-new Four

Seasons Hotel Jakarta. Ideally situated on Jalan Gatot Subroto

within the city’s Central Business District, the all-new Capital Place,

an award-winning architectural landmark by César Pelli,is home

to leading businesses, and now, the stunning new Four Seasons

Hotel Jakarta. With its excellent dining options, sumptuously

appointed spa and handsome event spaces, it promises to be the

preferred address of the city’s elite, as well as business and leisure

travellers from around the world.

• Exclusive, all-suites hotel in prestigious Capital Place, with

easy access to Jakarta’s business and commercial areas

• An array of all-new food and beverage concepts

• Luxurious spa complex with resort-style outdoor pool

• State-of-the-art meeting and event spaces

• Signature Four Seasons service with warm Indonesian hospitality

“Jakarta is a very big, very busy city that simply never

stops – and Four Seasons feeds on that energy, optimism and

uniquely Indonesian friendliness and flair,” says General

Manager Christian Poda, who leads a team of 250 carefully

selected local and international staff. “We’ve created this

beautiful new hotel with every possible luxury, and now we

are thrilled to finally welcome our first guests and really

bring it to life.”

Be among the first to experience the new Four Seasons Hotel

Jakarta:The Hotelis extending its Introductory Offer featuring a

daily credit of IDR 1 million through July 31, and IDR 500,000 from

August 1 to September 30, 2016. Guests may also choose the

popular Bed and Breakfast package, which includes daily breakfast

for two in the Palm Court, or the privacy of one’s suite.


The Look of Four Seasons Hotel Jakarta

Internationally-renowned interior designer Alexandra Champalimaud was inspired by Jakarta’s longestablished

position on the global stage, and by its commercial trading history and the influence of many

cultures on its character, in particular Indonesia’s Dutch colonial period. From the moment one enters

the soaring lobby with its grand staircase lit by a magnificent crystal chandelier, a classical European aesthetic

is reflected in the colour palettes, materials and finishes, fine furnishings and sophisticated lighting.

With its complete commitment to showcasing the art of Indonesia, Four Seasons presents throughout

its public and private spaces a carefully-curated collection of works by contemporary and historic artists.

The city itself is the theme connecting the diverse collection, creatively depicting and interpreting its landmarks,

history and culture. Although strategically placed amid the city’s financial and business hubs, Four

Seasons Hotel Jakarta has an element of urban resort style as brought to life by the landscape design of

Bill Bensley. Known for his expertise in creating lush outdoor spaces with exotic flora, water features and

resort-like terraces and open-air rooms, Bensley’s signature style is particularly well known to travellers

who have visited Four Seasons resorts in Thailand.

One’s OwnPied-à-Terre in Jakarta

Intimately scaled with just 125 accommodations, the all-suites Four Seasons Hotel Jakarta feels as much

a luxurious residence as a modern hotel. With sliding pocket doors separating sleeping areas from living

areas, guests are free to settle in and make each suite their own – whether setting up a workspace and

hosting impromptu meetings with colleagues, booking an adjacent suite so the whole family can enjoy a

weekend in the city, or closing the doors on a long day of sightseeing, shopping or working and simply

falling into quiet slumber. Champalimaud’srefineddesign details and rich furnishings are punctuated with

discreet, at-one’s–fingertips technologies and thoughtful considerations for which Four Seasons is known,

including well-placed task lighting, a personal refreshment bar and a spa-like bathroom. Coming soon:The

lavishly appointed 19th floor Presidential Suite featuring views from every room, plus the glamorous

Ambassador Suitewill complete the city’s finest accommodations selection later this year.


HOT | luxury

BRAND


Meet Me at Four Seasons: Dining and Drinking Options

Four Seasons introduces a selection of all-new food and beverage concepts in Jakarta to welcome in-house

guests and local clientele. Located just off the grand lobby, Palm Court is a glorious space. A glittering chandelier,

custom made by world-renowned Lasvit, is suspended from a rotunda ceiling 13 metres (43 feet) above,

illuminating a grand yet inviting space for breakfast, lunch, cocktails and dinner, with tall windows opening to a

garden terrace. While the menus are international in flavour, tradition reigns supreme in the daily Palm Court

High Tea, with exquisite sweets by Executive Pastry Chef Lorenzo Sollecito,and savouries accompanied by a

choice of TWG Teas. The inspiration for Nautilus Bar comes from the sea, and the cargo-laden ships that have

traded the world’s treasures for Indonesia’s riches since the 7th century. Choosing from a signature cocktail

selection rooted in the country’s most famous exports – nutmeg, galangal, clove and lemongrass – guests

may contemplate their place in Jakarta’s living history as they study the panoramic mural of the old port of

SundaKelapa behind the bar.

Temptation is around the corner at La Patisserie, where Chef Lorenzo’s expertise is on full display in cases

of confections from gâteaux and macarons to éclairs, financiers and madeleines. In an elegant, robin’s egg

blue salon that would have made Marie Antoinette herself feel at home, La Patisserie offers the finest handmade

sweets to take away in beautiful gift boxes and signature bags, or for those who simply can’t wait, to be

devoured at one of its café tables. No time to savour? Dolcetto is a grab-and-go venue for barista-prepared coffees

and beverages, as well as light fare including gourmet sandwiches and salads. Dolcetto also offers catering

options for local businesses or informal meetings held at Capital Place.

Coming soon: This fall, Executive Chef Marco Riva will introduce a new authentic Italian dining concept in a dazzling

space atop the Hotel. At Alto Restaurant and Bar, large windows frame sparkling skyline views, while plush

interiors invite leisurely enjoyment of fabulous cuisine with friends and colleagues. An outdoor terrace literally

puts the city at one’s feet.

Relax and Rejuvenate: The Spa at Four Seasons

Like the Hotel itself, the Spa at Four Seasons Hotel Jakarta takes its inspiration from Southeast Asian cultures

woven with global influences and updated with the most advanced therapies. In this opulent sanctuary,

discerning guests can choose from traditional Balinese massage, Ayurvedic journeys and high performance

European skincare from phyto-aromatic French brand Yon-Ka.

Spa Director Arie Sunia recommends signature treatments such as the Royal Body Boreh (a boreh is a traditional

Balinese body mask of fresh herbs and warming spices), and the Luxury of Lulur, based on ancient Javanese

beauty rituals. A special Soak & Sip menu pairs a choice of soothing baths with jamu – a traditional Indonesian

herbal elixir made with locally-sourced spices. For today’s time-strapped traveller and local businesspeople, the

innovative Express menu offers a 30 minute treatment followed by either a light poolside lunch, or a chill-down

cocktail at the end of the workday.

Extensive facilities include eight treatment rooms with two couple’s suites and a hammam, a relaxation lounge,

men’s and women’s locker facilities, a spa shop and 24/7 fitness centre.A secluded outdoor pool on the fifth

floor rooftop is surrounded by tropical landscaping.

Coming soon: A women’s beauty salon as well as a dedicated nail bar and a

gentlemen’s barbershop.

Getting Together, for Business or Pleasure

With more than 1,800 square metres (close to 20,000 square feet) of flexible function space, Four Seasons

Hotel Jakarta is set to become the city’s preferred address for business meetings, conferences, social galas and

weddings. In partnership with Four Seasons’ expert event team led by Director of Catering and Conference

Services IkaPranato, meeting planners and hosts can relax and enjoy themselves, assured that every detail

is anticipated and executed to perfection. The Grand Ballroom with its own pre-function area and adjacent

Garden Terrace is easily split in two for multi-space events or smaller invitation lists. Up to 700 square metres

(7,500 square feet) accommodate 350 people for a sit down meal and as many as 1,250 for a traditional

Indonesian wedding celebration.Additional function spaces include two salons on the second level, accessed via

the lobby’s grand staircase, that are ideal for product launches. Three additional meetings rooms are on the

third floor, and the Pool Terrace offers a sunbathed garden landscape by day, or an exotic setting by night.


HOT | luxury

BRAND

Four Seasons in Indonesia

The opening of Four Seasons Hotel Jakarta begins the latest chapter in the company’s story in Indonesia. Starting with its first Balinese

resort on the shores of Jimbaran Bay in 1993, Four Seasons opened the original Jakarta location two years later. A second resort in Bali

in the Ayung River valley followed in 1998 and soon the pair became a mainstay on the lists of the world’s best resorts. Today, Four

Seasons Hotel Jakarta continues the tradition of hospitality first established in the city more than 20 years ago, welcoming back both

international travellers and local clientele with an all-new hotel in a new location on JalanGatotSubroto.

About Four Seasons Hotels and Resorts

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment

to the highest standards of quality, and the most genuine and customised service. Currently operating 98 hotels, resorts and

residences in major city centres and resort destinations in 41 countries, and with more than 50 projects in development, Four Seasons

consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards. For

more information and reservations,

visit fourseasons.com.



HOT | report

SOUTHEAST ASIA’S EXPANDING RESORT

AIRPORTS REDEFINING TOURISM

Airport expansion in resort destinations such

as Boracay, Lombok, Phu Quoc and Labuan Bajo

is the key catalyst of growth for hotel and property

developers who are now driving into the

tourism mainstream

MANILA, PHILIPPINES: One of the best adages

about successful tourism growth is the basic

requirement for sustainable airlift or in a nutshell

best summed up as “you can’t stay there, if

you can’t get there. Southeast Asia is currently

seeing a game changing development path

of new or re-expanded resort airport’s, which

looks to contribute sizeable volume for domestic

and international tourism numbers.

One leading example is Boracay in the

Philippines which has managed to evolve

despite limitations at the nearby Caticlan airport,

while relying on the distant larger Kalibo

International Airport as amainstream point of

access. This is about to change with the a massive

upgrade of Catliclan’s Godofredo P. Ramos

Airport which will see a runway extension to

1800 meters and the ability to accommodate

Airbus and Boeing single-aisle passenger jets.

In the past service has been restricted to turboprop

planes only.

While the new extended runway will be bought

into service a broader expansion plan will see a

larger passenger terminal added within the next

two years. One key feature of the enhanced runaway

is the ability to land planes at night which

will be a strong boost to airlift. Driving the

project is an affiliate of San Miguel Corporation

who are planning a larger tourism footprint

in Caticlan which looks to boost the vision of

a Greater Boracay link between the two very

much how Phuket and Phang Nga trade off

each other in Thailand.

Commenting on the trend leading Asian based

hospitality and property consulting firm C9

Hotelworks Bill Barnett says “raising airlift capacity

can broadly stimulate not only tourism and

hotels but had a halo effect for real estate,

yachting and a far broader economic footprint.

Land prices naturally escalate at a higher trajectory

along with completed properties and

this pushes highest and best use development

towards more internationally branded hotels

and real estate projects.”

Looking around Southeast Asia at locations that

look to connect the dots between resort airlift

and tourism making recent news in Vietnam is

the Sun Group, who are reportedly participating

in the development of a new airport at Ha

Long Bay on a BOT (build operate-transfer)

basis with a 2017 opening expected. While in

Indonesia, Labuan Bajo in Flores is becoming

a tourism hub as the gateway to the Komodo

National Park, and has seeing an influx of new

resort, marina and property projects on the

move including the new Sudamala Resort and

Le Pirate Beach Club.

Getting back to the Philippines who are experiencing

a second breath in their tourism development

one of the country’s largest conglomerate

Ayala Land are focusing on airlift into their

El Nido integrated destination resort in Palawan.

A recent announcement has been made on that

a subsidiary AirSWIFT had acquired another

42-600 ATR airliner to increase capacity to the

destination. Late last year expansion of gateway

airports added Cebu service to El Nido to

complement the existing Manila flights.

Another developing storyline resort and property

developers are closely watching is in Palawan

as well, at San Vicente. As Puerto Princesa’s

legacy airport undergoing a large-scale conversion

to an international gateway, in San Vicente

a new airport has been developed in cooperation

with the Philippine government’s TIEZA

(Tourism Infrastructure and Enterprise Zone

Authority). Discussions are currently underway

with various operators to determine a private

sector approach to service commercial operations

and as such remains a work in progress.

There is little doubt what an impact airlift can

have on local tourism based economies.

Looking at what happened in Indonesia’s

Bandar Udara Internasional Lombok with the

relocation and expansion of the international

airport that came into service a few years ago.

Broad resort area land prices over a four year

period grew in the range from US$2-5 a square

meter and now have risen in resort areas to

US$60-80. One notable project is Selong Selo

in the south, which has been successfully into

tapping international property buyers from

Singapore and Hong Kong.

Comparing the rise to the popular nearby icon

Bali, Lombok has been strong yet quiet success

store with a higher appreciation of land prices

over the same period. Going back to the subject

of Boracay C9’s Bill Barnett adds “the Caticlan

expansion is poised to take development to

the next level, not only with new products, but

also it will put pressure on land values that will

have existing resort owners under pressure to

upgrade, re-develop or to create a transaction

market that has seen limited trading in the past.

The new Greater Boracay catchment is one

worth keeping track of given it’s predominance

as the Philippines best known resort area.

We are seeing a new wave of leisure propertydriven

projects in the country such as the

Sheraton in Cebu, Anya Resort and Residences

Tagaytay and Bicol’s ultra- luxury Ugen Island

starting to attract broader global attention and

this bodes well for destinations that have airlift

fundamentals.”

Photo caption – “International hotel group

Movenpick are betting on new airlift as they

prepare to open the new Movenpick Boracay by

mid-year 2016”

Bill Barnett

Managing Director C9 Hotelworks

Email: bill@c9hotelworks.com

Tel: +66 (0)8 1956 1802

www.c9hotelworks.com


EASTFOODINDONESIA.COM

EAST FOOD INDONESIA 2016

THE FOCUSED PLATFORM FOR INTERNATIONAL

FOOD & BEVERAGE EXHIBITION IN SURABAYA

Food Ingredients

Herbal, Health Food

EASTFOOD INDONESIA 2016

The 8th International Exhibition on Food & Beverage Products,

Ingredients, Technology and Services

11 - 14 AUGUST 2016

Grand City, Surabaya - Indonesia

FEATURING :

Food & Beverage

- Products and Technology

Bakery & Confectionery

- Bakery & Confectionery, Machinery, Equipment, Supplies, Ingredients

Food & Hospitality

- Wine & Spirits, Equipment, Supplies, Storage, Services & Related Technology for Hotel,

Catering, Restaurant, Cafe, Supermarket

Food Ingredients

- Food Additives, Food Chemicals, Food Ingredients, Food Materials

Herbal & Health Food

- Herbal & Health Food and Food Supplements

Retail & Franchising

- Franchising & Licensing

Bakery, Confectionery

Wine, Spirits

Food, Beverage

Retail, Franchising

Food, Hospitality

Exhibition Organizer

Supporting Ministries and Associations

Kementerian

Perindustrian

REPUBLIK INDONESIA

APTINDO

Asosisasi Produsen tepung Terigu Indonesia

HOT | tech

THE REALITY OF VIRTUAL REALITY FOR

INDONESIA’S HOTELS

BY : DAVID TOPOLEWSKI IS CHIEF EXECUTIVE OFFICER OF QOOCO

WHAT EXACTLY IS VIRTUAL REALITY?

The literal meaning of Virtual reality (VR) is to

‘recreate sensory experiences, which include

virtual taste, sight, smell, sound, and touch’.

So essentially recreating reality. Growing up,

VR always seemed a technology of the future,

always around the corner but not a technology

that would ever come to fruition – at

least on a mass scale – in my lifetime. Today

though, VR is becoming more sophisticated

and, more importantly, more accessible.

Users are now able to view highly realistic VR

worlds via their smartphone, and the help

of a customised headset such as the Google

cardboard viewer. As smartphones develop

more, their capabilities will become even

more developed.

This will affect numerous industries. Take

sport, for example, the NBA has 300 million

fans in China, of which the vast majority will

likely never get to watch a live NBA game in

the US. If they could somehow create a VR

programme that allowed sports fans in China

to don the required headset (this could be at

home or on the train) and watch the match

in real time as if they were sitting in the stadium.

The hotel industry is no different, there

are so many ways in which VR will helps

guests choose where they travel and stay,

and how hotels train their staff.

HOW DEVELOPED IS THIS TECHNOLOGY?

The first VR experience I can remember is the

ViewMaster, literally a small box with eyeholes

which you peered in to view different

images and scenes. As VR progressed, hype

started to build and this inevitably lead to

disappointment. There were instances of VR

programmes making people feel nauseous,

they seemed unrealistic or simply too expensive

and unwieldy. Then in 2014, Facebook

brought a little-known company called

Oculus for about US$2billion. This signalled

to the investment community that VR was a

technology worth investing in, it had potentially

technology-wise and most importantly,

there was money to be made.

Nowadays, there are roughly three iterations

of VR. There is Augmented Reality (AR), in

which information is screened onto a surface

(such as a pair of glasses), allowing the user

to see something that is invisible. There is

Mixed Reality (MR) in which a holographic

image is viewable through a special set of

glasses. Finally, there is Virtual Reality (VR), in

which users are transported to somewhere

they are not via the use of a headset, or a

smartphone that has been placed in a special

headset (such as a Google cardboard viewer).

HOW DOES VR APPLY TO THE HOSPITALITY

INDUSTRY?

There are so many applications of VR to the

hospitality industry. Already some real estate

companies are using VR to allow potential

buyers to view their next home and even

redecorate or reposition furniture and other

items – from afar.In the future, guests will be

able to enter into their hotel room and possibly

even reposition the room to how they

would like it to be, perhaps with the bed in

the other corner, an extra lamp, more water

in the mini-bar.

McDonald’s in the UK is allowing customers

to don VR headsets and visit one of their

farms from which they source their protein

and beef. Future F&B promotions at hotels

and restaurants could come with VR headsets

which allows the customer to view the

source of their fish or vegetables that they

are eating, providing a first-person viewpoint

and ensuring the quality of the produce they

are eating.

It is in the area of employee training that

really excites me. Lockheed Martin has developed

VR training facilities for soldiers that

have actually been in use for some time now.

Soldiers are trained to deal with different

battlefield scenarios at much less cost and

just as effectively. VR is able to replicate the

stress and tension of various scenarios, and

train the user’s decision-making skills.

The same can be applied to employee training

in the hotel industry. As every Front

Office Manager will tell you, a hotel will present

employees with hundreds of different

scenarios a week, of which no two are the

same. These could be angry guests demanding

an earlier check-in time, a strange dinner

request, a burst pipe in the VIP suite, an

inability to speak the guests’ language and

many more. The ability for employees to deal

with these scenarios can be the difference

between a satisfied guest and one that will

never return.

Not only can VR replicate such scenarios,

but multiple users can use the programme

together, creating multiplayer scenarios in

which the employees need to work as a team

to overcome the challenge. Additionally, VR

is available via mobile as we can see with

Oculus’s Gear VR, which is compatible with

the Samsung GALAXY smartphones. This

means that VR training is cheaper and more

effective than any classroom-based training

could ever be.

Mobile learning is already proven to be highly

effective in training hotel staff in everything

from languages to upselling. While the

technology is not quite ready yet, within a

decade VR could firmly position mobile as

the future of learning.

David Topolewski is Chief Executive Officer of

Qooco, which provides mobile language learning

and vocational training solutions for employees

in the hospitality and service industries. Through

advanced neurolinguistic techniques and pedagogies

and powerful speech recognition technology,

Qooco allows associates to learn languages and

service skills anywhere, anytime, more efficiently

and cost-effectively than ever before - improving

customer service and increasing revenues. Qooco's

holistic solution promotes greater workforce

engagement, allows accurate performance measurement

and real-time feedback. Qooco's suite of

products include: Qooco Voice, Qooco Upsell, Qooco

Link, Qooco Core and Qooco Pro. For more information,

visit: www.qooco.com


Finns Beach Club

Its Now Open

Finns Beach Club Canggu Opens its Doors!

Absolute beachfront at the famous Berawa Beach surf break, yet only 15

minutes from Seminyak, Finns Canggu bring everything you love about

Finns plus more!

Visitors to Finns can laze away the day in the sun from the comfort of

single and double day beds on a white sand beach or swim in a stunning

30 metre infinity edge pool with swim up pool bar (and underwater

speakers)

FINNS BEACH CLUB

JALAN RAYA PANTAI BERAWA, TIBUBENENG

CANGGU, BADUNG, BALI

+62 361 844 6327 | +62 828 970 161 78

finns@semarbeachhouse.com

The striking bamboo structure was specifically designed to allow every

guest to have a guaranteed ocean view. Check out the surfing action

during the day and into the night when the specially designed flood

lights allow surfers to continue carving up the waves into the night. DJ’s

play from 4pm daily setting the scene to experience a Bali sunset like no

other !

Tick classy cocktails, great food, Daily DJ sessions and a sunset view to

die for. Finns Canggu promotes accessibility and affordability for everyone.

Commencing with soft opening hours from 9am until midnight it is

a fabulous venue to “wow” your guests for your next party or celebration,

corporate dinner and pre or post wedding event.


HOT | events

HICAP ANNOUNCES LIFETIME

ACHIEVEMENT AWARD RECIPIENT

Hong Kong - Burba Hotel Network (BHN),

Horwath HTL, and Stiles Capital Events, cohosts

and organizers of the annual Hotel

Investment Conference Asia Pacific (HICAP),

are pleased to announce that William E.

Heinecke, Founder & Chairman of the

Minor Group, will be awarded the HICAP

Lifetime Achievement Award. Mr. Heinecke

will be presented with the award at HICAP

being held 19-21 October 2016, at the

InterContinental Hong Kong.

The HICAP Lifetime Achievement Award

honors exceptional individuals who have distinguished

themselves through their accomplishments

and contributions to expanding,

enhancing and advancing the hotel industry

in the Asia Pacific region and the world.

Mr Heinecke came to the Kingdom of

Thailand in 1963 and founded the Minor

Group in 1967. Five decades later, Minor

Group (or Minor International Plc.) is ranked

among the top 50 stocks listed on the Stock

Exchange of Thailand, with market capitalization

close to $5.0 billion. It is now a global

company with the presence in 32 countries,

stretching from Australia to Europe and

South America.

Its business portfolio includes close to 150

world-class hotels and serviced suites, over

1,900 food service outlets and over 300 points

of sales for many leading fashion brands. The

group currently employs more than 55,000

employees.

Now 67, Mr. Heinecke has received many

awards, including Asia's Best CEO in 2015

- 2016 by Corporate Governance Asia and

Thailand Real Estate Personality of the Decade

Award in 2015.

He currently serves on the Board of Directors

of Minor International Plc., Indorama Ventures

Pcl., the largest PET production company in

the World, and Pacific Cross Insurance Co., Ltd.

He is also the author of "The Entrepreneur

- 25 Golden Rules for the Global Business

Manager." Mr. Heinecke became a naturalized

Thai citizen in 1991.

"We are pleased to be able to present the

Lifetime Achievement Award to Mr. Heinecke,"

said Jim Burba, president of BHN and co-host

of HICAP.

"His entrepreneurial spirit and significant

business accomplishments have greatly influenced

the growth of tourism throughout the

region. Over the past five decades he has built

one of the most prominent hospitality and

leisure companies in the Asia Pacific region,

now reaching far beyond its original roots in

Thailand," Burba added.

Adding to its special nature, the

Award is not given out every year.

Prior recipients of the HICAP Lifetime

Achievement Award include: 2015, Kwek

Leng Beng, Executive Chairman, Hong

Leong Group of Companies; 2011, Marilyn

Carlson Nelson, Chairman, Carlson;

2009, The Honorable Sir Michael

Kadoorie, Chairman, The Hongkong

& Shanghai Hotels, Limited; 2007,

Stephen F. Bollenbach, Co-Chairman &

Chief Executive Officer, Hilton Hotels

Corporation; 2006, Kurt J. Wachtveitl,

General Manager, Mandarin Oriental,

Bangkok, Thailand; 2005, P.R.S. Oberoi,

Chairman & CEO, Oberoi Hotels &

Resorts; and 2003, Paul Dubrule,

Co-Chairman and Founder, Accor.

For additional information on HICAP or the

Lifetime Achievement Award, visit the HICAP

website.


HOT | luxury

MANILA, Philippines and MCLEAN, Va. – Today,

the inspired luxury of Conrad Hotels & Resorts

makes its debut in the Philippines with the

opening of Conrad Manila. Owned by SM

Hotels and Conventions Corporation, a subsidiary

of SM Investment Corporation and managed

by Hilton Worldwide (NYSE: HLT), the 347

room Conrad Manila is located at the forefront

of the Mall of Asia complex, in the heart of the

42 hectare Bay City development, a destination

earmarked as a shopping, leisure, and business

hub.

“We are delighted to establish Conrad Hotels

& Resorts in this vibrant capital of Manila.

The award-winning Conrad Manila, which

enhances our portfolio, underscores our commitment

to delivering best-in-class hotels in

key gateway locations that meet the growing

needs of global luxury travelers. An inspiring

destination, Conrad Manila will delight guests

with intuitive and customized service, as well

as provide them access to a world of connections

and inspired experiences," said John T.

A. Vanderslice, global head, Conrad Hotels &

Resorts.

"The stunning Conrad Manila is an exceptional

addition to the Conrad Hotels & Resorts portfolio

and we are delighted to be partneringwith

SM hotels on this exciting project, who

share our passion for excellence. Its opening

underscores the growth of our portfolio across

Asia Pacific and our continued commitment

to the dynamic market of the Philippines. This

landmark property perfectly complements the

vibrancy of this amazing capital city and will

set the benchmark for luxury accommodation

in Manila," Martin Rinck, president, Hilton

“We are pleased to work with Hilton

Worldwide in bringing the esteemed

Conrad brand to Manila. Amidst the

robust tourism outlook, the most

anticipated opening of Conrad Manila

will definitely be a game changer in

the already exciting Philippine hotel

scene,” says SM Hotels and Conventions

Corp. President Elizabeth T. Sy. “We look

forward to a fruitful partnership with

Hilton Worldwide in further elevating

the hotel industry in the country,” adds

Ms. Sy

Recently awarded the Best in Hotel

Development, Best Hotel Architectural Design

and Best in Hotel Interior Design at the fourth

annual Philippines Property Awards, Conrad

Manila’s distinctive architecture is inspired by

the shipping vessels that ply the bay.

The hotel sits atop the two-level S Maison,

a high-end retail complex, and has direct

connections via walking bridges to SMX

Convention Center, the country’s largest convention

space, and is adjacent to SM Mall of

Asia, one of the country’s largest malls, as well

as Mall of Asia Arena, a 16,000- seater indoor

stadium where international shows, concerts

and major sporting events are held.

Poised to be the venue of choice for business,

social events, and weddings, Conrad Manila

offers four contemporary event halls and two

sophisticated ballrooms, spanning more than

4,000 square meters, which are fitted with

state-of-the-art audio-visual technology. For

intimate al fresco parties, guests can also opt

for The Veranda, an outdoor garden space overlooking

the city scape.


Conrad Hotels & Resorts Debuts Smart

Luxury in the Philippines with Opening of

Conrad Manila

At Conrad Manila, all 347 guest rooms and

suites are specially designed with an intuitive

technology. Upon sensing motion in the room,

the air conditioning switches from energysaving

mode to cool, the curtains in the room

will automatically open with ambient lighting

set to match the time of the day.

Guests can instantly feel at home with a

42-inch flat screen HDTV with an IPTV menu,

Wi-Fi and wired Internet access, Nespresso

machine, Bluetooth-enabled entertainment

technology and hydrotherapy rain showers.

Suites and executive rooms offer picturesque

bay or city views, with access to the Executive

Lounge, and bathrooms that feature in-mirrored

TV for an uninterrupted entertainment

experience.

Located on the third level of the hotel is the

infinity swimming pool, inspired by the pristine

coastal seas of the Philippines with its coral

shape. Guests may also slip to the 24-hour

Fitness Center or the Conrad Spa, which offers

a variety of locally inspired treatments using

organic ingredients. The spa has six treatment

rooms with soaking tubs, a private sauna, and

steam facilities. The hotel has six restaurants

and lounges, including a coffee bar, pool bar,

and in-room dining prepared by the culinary

team led by Executive Chef Thomas Jakobi.

The restaurants and bar at Conrad Manila feature:

• Brasserie on 3 offers an eclectic mix of sustainable

and organic dishes ranging from

hearty to healthy dishes. The restaurant

also features al fresco dining overlooking

the bay, private dining rooms for intimate

celebrations, and an exclusive chef’s table,

where diners can enjoy a special tasting

menu with a curated selection of organic

wines.

• China Blue by Jeremy Leung presents

a modern interpretation of the traditional

Chinese cuisine, artfully curated

by Chinese celebrity master chef, Jereme

Leung. A first for a Chinese restaurant in

the Philippines to partner with a celebrity

chef, China Blue by Jereme Leung takes

Chinese dining experience to a new high

with its authentic cuisine, modern interiors,

and floor-to-ceiling glass windows

that offer panoramic bay views.

• C Lounge is inspired by the city’s distinctive

culture and lifestyle, where guests can

enjoy a wide selection of beers, liquors,

and locally-inspired cocktails. With a laidback

vibe during the day, it transforms

into a sophisticated destination bar at

night. Its al fresco area offers guests an

awe-inspiring visual of the Manila sunset.

Conrad Manila offers the popular Conrad

Concierge mobile app, which gives global

luxury travelers the ability to customize details

of their hotel stay before, during, and after visit

via a smartphone or tablet. Whether it’s preselecting

bath amenities or checking-in while

in-transit from the airport, guests can access a

variety of features by using the app.

Conrad Manila participates in the Hilton

HHonors®, the only guest loyalty program

where guests who book directly through www.

conradhotels.com have access to benefits

including an exclusive member rate that can’t

be found anywhere else, free standard Wi-Fi

and popular digital tools available exclusively

through the industry-leading Hilton HHonors

mobile app, where HHonors members can

check-in and choose their room at over 20

Conrad hotels worldwide.

Please visit www.conradhotels.com/manila or

call +632 8339999 to learn more about or to

connect with Conrad Manila.


HOT | news

THE PENINSULA HONG KONG, SHANGHAI AND BEIJING PRESENT

‘LEGENDARY ARTISANS’, A CELEBRATION OF THE TIMELESS ART

OF LUXURY AND GLAMOUR AT THE PENINSULA ARCADE

A season of bespoke luxury presents exclusive

showcases of elite design and craftsmanship,

plus creative dining and shopping experiences

in partnership with the brands that enchant

the world

This June, guests and shoppers at The

Peninsula Hong Kong, The Peninsula Shanghai

and The Peninsula Beijing can immerse

themselves in the art of luxury as each hotel

presents a celebration of Legendary Artisans.

From 1-30 June, The Peninsula Hotels’ Arcade

is the sole destination in each city to showcase

exclusive collection launches, in-store animations,

culinary collaborations and thought

leadership with talks by leading style influencers.

Guests will also enjoy curated shopping

experiences and live demonstrations by the

revered artisans that preserve the noble art of

luxury.

For one month only, The Peninsula Arcade

takes shoppers on an ornamented journey

into the iconic world of the Legendary

Artisans. Customers will gain privileged

insights into the enduring passion for excellence

that sets apart the world’s most enchanting

fashion, jewellery, watch and leather

brands. Special showcases go behind the

scenes to unveil fascinating stories of the heritage

design and peerless craftsmanship of preeminent

brands, together with limited-edition

premiers - Ralph Lauren will launch a limitededition

“Ricky Bag Capsule Collection” and

ladies’ watch collection across all three hotels,

while Goyard will début an exclusive, highly

collectable “Peninsula Edition” luggage collection

exclusively available at the Peninsula

Arcade in Hong Kong.

On the 24-25 June, all three hotels will host a

series of thought-provoking talks on modern

luxury by China-based style editors who are

charting the rise of artisanship in their respective

titles. In Hong Kong, these will be hosted

by the Assistant Publisher and Chief Editor of

Robb Report China,

Ms Helen Xing, whose China Lifestyle Report

has become a barometer of the latest trends

in China; and fashion veteran and Fashion

Style Chief Planner of Harper’s Bazaar China

and General Manager of the Creative Fashion

Commerce Department, Ms Shi Yan. In

Shanghai, veteran Haute

Horlogerie expert and Editor-in-Chief of Trends

Time China, Mr Pan Jian will be giving an overview

of the latest watch trends; with Deputy

Chief Lifestyle Director of Esquire China, Mr

Kong Liang, weighing in on the latest timepiece

and beauty trends. In Beijing, veteran

Publisher and Editor of specialist title Bazaar

Jewelry China will be lending her expertise on

the latest trends in the dynamic high jewellery

space.

French couture house Chanel – which opened

its very first international store outside the

Rue Cambon in Paris at The Peninsula Hong

Kong Arcade - will invite guests to discover

the brand's creativity and uniquely specialist

craftsmanship through the “Paris in Rome”

Métiers d'Art ready-to-wear collection, with

the latest timepieces demonstrating its watchmaking

expertise. An exhibition of the beautiful

Graff Butterfly collection will also adorn the

hotels throughout June.

Fine gastronomy and high fashion also come

together in a sumptuous celebration of life’s

most refined pleasures. The Peninsula’s own

talented artisans, including pastry chefs,

maître chocolatiers and dim sum chefs, will

prepare special co-branded Afternoon Teas

in partnership with Tiffany & Co. Creatively

themed gourmet menus with brands including

luxury jeweller Harry Winston add fashionable

allure to the quintessential pleasure of

dining at The Peninsula.

The Legendary Artisans programme showcases

the diverse luxury experiences offered at

The Peninsula Hotels.

Unique to The Peninsula hotels, the Peninsula

Arcades are prestigious shopping destinations

offering discerning guests and local residents

a curated collection of the world’s timeless

fashion and lifestyle brands in a refined ambience

of glamour and exclusivity.

Several revered global marques with fabled

histories of exquisite craftsmanship and glamour,

including Davidoff, Louis Vuitton, Harry

Winston, Graff and Tiffany & Co., opened their

first Asian flagship stores at The Peninsula in

Hong Kong.

Guests also enjoy bespoke concierge services,

such as personalised gift-wrapping, hands-free

shopping and the delivery of purchases to a

guest room or home to enhance the allure of

shopping at The Peninsula Arcade.

Highlights of the Legendary Artisans campaign

in June across all The Peninsula hotels in

Hong Kong, Beijing and Shanghai, include:

• Graff – exquisite craftsmanship demonstrated

through the jeweller’s iconic

Butterfly Collection, handcrafted at Graff’s

high jewellery workshop in London, and

complemented by a spectacular butterflythemed

window animation

• Ralph Lauren – launching a new limited

edition embroidered “Ricky Bag Capsule

Collection”, specially created for The

Peninsula, together with a new “RL888”

ladies’ watch collection (with China exclusives

for Shanghai and Beijing)

• Chanel – launch of the “Paris in Rome”

Métiers d'Art collection, with its intricate,

artisanal embellishments, and the latest

timepieces demonstrating the Maison’s

watchmaking expertise

In addition, each hotel is presenting specific

local programmes in collaboration with major

brands from their respective arcades.


Highlights at The Peninsula Hong Kong

include:

• Goyard - Launch of the exclusive “Special

Edition Peninsula Travel Set” of the

Maison’s emblematic Bourget trolley suitcases

and new “Jouvence” toiletry bag in a

brand new “Peninsula Green” leather hue,

with a Marquage personalisation demonstration

from 7-13 June

• Tiffany – Exclusive “New York Spirit”

Afternoon Tea in The Lobby from 1-30

June

• Van Cleef & Arpels – “The Poetry of Time”

timepiece exhibition at The China Clipper

from 1-7 June

• Bvlgari - In a tribute to the new Bvlgari

Serpenti jewellery collection, The

Peninsula Hong Kong’s expert pastry chefs

demonstrate culinary craftsmanship in

the reinterpretation of the line, featuring

a special Serpenti dessert in an exclusive

set lunch menu at Gaddi’s, with a fascinating

exhibition of vintage Bvlgari jewellery

drawings also on display from 1-30 June

• Piaget – exhibition of the Rose collection

At The Peninsula Shanghai:

• Franck Muller – Will showcase ten limited

edition Peninsula Franck Muller watches,

to be exclusively launched and sold at The

Peninsula Shanghai

• Breguet – Special VIP Afternoon Tea workshops,

in-store animations and demonstrations,

with a clock collection displayed

in The Lobby

• La Perla - Haute Couture Showcase, featuring

an exquisite gold thread masterpiece

and handcrafted crystal pieces

• Harry Winston – Co-branded afternoon

tea with exhibits showcasing exclusive

Métiers d’Arts jewellery, including the

making of the “Feather Collection” – a

refined heritage craft revived by the

brand, plus an exclusive preview of the

2016 Basel timepiece novelties

• Brioni - “The Art of Tailoring” - in-store

photo exhibition and historic Brioni pieces,

plus in-store custom tailor

At The Peninsula Beijing:

• Tiffany & Co. – “New York Spirit” Afternoon

Tea in The Lobby

• Brioni - “The Art of Tailoring” - in-store

photo exhibition and historic Brioni pieces,

plus in-store custom tailor

• Piaget – launch of the Rose pendant collection

For guests wishing to stay a little longer to

experience the noble pleasures of elite artisanship,

the Legendary Artisans stay promotion

makes for the ultimate short break.Guests of

The Peninsula Hong Kong will enjoy a suite

stay, starting from HK$ 8,980 per night with a

collection of exceptional benefits including:

• One night’s accommodation in a suite

• Daily breakfast for two at The Lobby, The

Verandah or through in-room dining

• A 15-minute “flight-seeing” helicopter ride

• One-way limousine transfer

• A special gift and a 20% off shopping privilege

at The Peninsula Boutique For two

nights’ stay or above, additional benefits

will be offered, including:

• Roundtrip limousine transfers

• A set dinner for two at Spring Moon or

Felix

• A Tiffany-branded afternoon tea set for

two people at The Lobby (available in

June only)

• A HKD300 spa voucher per person up

to two person per room per stay (which

cannot be used in conjunction with any

promotional offer)

• A special gift and a 20% off shopping

privilege in The Peninsula Boutique at The

Peninsula Hong Kong

The Peninsula Shanghai also offers a suite stay

experience from RMB 6,150 per night, with

additional privileges including:

• Complimentary daily breakfast for two at

The Lobby

• A Peninsula Afternoon Tea for two at The

Lobby

• Round-trip airport transfers

• A welcome drink for two at The Compass

Bar

• 80-minute spa treatment for two

• Special 20% off shopping privilege on

select merchandise at The Peninsula

Boutique

• A host of privileges extended by participating

brands during the Arcade

Promotion in June

All benefits are once per stay unless otherwise

indicated, and terms and conditions apply.

www.peninsula.com


HOT | events

HOT DEBATE ON HOW HOTEL GROUP

CONSOLIDATIONS ARE BENEFICIAL FOR HEALTHY

GROWTH AT RECENT HOTEL MANAGEMENT

THAILAND SUMMIT

Bangkok, Thailand – Organized by international

conference producer Questex Hospitality

Group, the Hotel Management Thailand

Summit (HMT) welcomed over 30 international

speakers and 150 delegates at the Banyan

Tree Bangkok. High caliber senior hoteliers

gathered for the executive discussion on

“Hotel Group Consolidations are Beneficial to

Healthy Growth of the Industry” moderated by

Bruno Huber, vice president operations Asia of

Mövenpick Hotels and Resorts.

On the challenge of whether hoteliers are losing

in the distribution game, Jonathan Wigley,

founder and CEO of Absolute Hotel Services

said, “If brand.com is going to battle against

the OTAs, then we are going to lose. I would

not advocate anyone to invest in or purchase

distribution systems. Use licensed ones,” he

continued.

Dillip Rajakarier, CEO of Minor Hotel Group

concurred: “You can buy technology, built it

or partner with someone. Buying is expensive.

Building is risky and a never-ending process,”

he said to the attentive audience. But for

Nicholas Clayton, hospitality advisor of Pontiac

Land Group, the core business of hotels is

managing channels rather distribution.” It’s

about managing the profit,” he claimed.

Huber raised the issue of the mergers

between Marriott and Starwood as well

as between Accor and Fairmont Raffles.

According to Huber, 35% of the hotel room

inventory in Bangkok will be under the

management of the combined Marriott and

Starwood, for instance, which could provide

significant pricing power. But for Rajakarier,

deals are all about profit and return on assets

of the hotel groups. “The room inventory is

owned by different owners who will pressure

the combined Marriott-Starwood. It will be a

brand stretch and giving owners the facetime

and making everyone happy will be the issue.”

But for Clayton, it’s a wait-and-see moment.

“We shall see what value will be created.

Success depends on the team at the hotel. The

corporate helps group companies, flags, locations

and building brands.”

The issue at heart, according to Symon Bridle,

Roosewood Hotel Group’s chief operating officer

is on how much a fair deal customers will

get out of the mergers because pricing will

work itself out. “Guests will get a much more

genuine perception from smaller hotel groups

because of the perception of big hotel groups

being together [when pricing hotel rooms],”

he declared.

“More mergers; better for small hotel

groups,”agreed Wigley. “Mergers were done

as business decisions for shareholders, not

for customers or staff. Look at what big companies

don’t do well and make that your

strength.”

Other topics covered in the conference

included “Seeking Business Growth to Boost

Operational Performance,” “Boosting Revenue

Streams Amidst Shifting Demographics and

Disruptions,” and “Successfully Managing

Yields Under the New Norm of Rate Imparity.”

“Spending time at the conference gives you

ideas and different thinking so you can open

your mind to possibilities that you might not

see every day,” said Wayne Buckingham, senior

vice president, Asia Pacific of FRHI Hotels and

Resorts.

The next Hotel Management Asia Summit

Series conference will be on 8 September

2016. The Hotel Management Asia Summit

will be co-located with the Hotel Technology

Conference, serving a total of 300 senior hoteliers

covering topics from productivity to value

proposition, from finance to food and beverages,

and from existing technologies to pioneering

systems. For more information, please

visit: http:www.questevents.net/hmassummit


DOUBLE-SIX LUXURY HOTEL

SEMINYAK LAUNCHES IT’S

HEARTY SUNDAY ITALIAN FAMILY

FEAST AT SEMINYAK ITALIAN

FOOD

Double-Six Luxury Hotel Seminyak announces the launch of its

Sunday Italian Family Lunch Feast and invites all lovers of superb

Italian cuisine to gather with family and friends for a wonderful

Sunday dining experience.

Robert Marchetti, the renowned restaurateur behind the food

and beverage venues of Double-Six Luxury Hotel Seminyak, has

designed a sumptuous menu with a mouth-watering array of Italian

specialties. Savor everything, dish after dish that will be served

directly to you on the table from Seminyak’s best lasagna; toyour

favorite protein served with creamy mash andchoices of fresh salads.

No Italian feast would be complete without dessert and guests

will have everything on their table on delights such as Italian chocolate

donuts, gelato and the ‘Kick Ass Trifle’.

The Sunday Italian Family Lunch Feast commences Sunday, 10

July at Seminyak Italian Food and is available each Sunday for IDR

460,000 ++/person.

Seminyak Italian Food is a modern trattoriathat marries Italian classics

with the best seasonal produce. Located at mezzanine level

of Double-Six Luxury Hotel, overlooking Double-Six Beach. One of

renowned artist Stephen Ormandy’s murals is emblazoned on a

wall within the restaurant and on the roof a Justine Missen graphic

plots Robert Marchetti’s journey from his home town in Italy to

Double-Six Beach. The restaurant is open for breakfast, lunch and

dinner.

GET LISTED

AT HOTELIER

INDONESIA

SUPPLIER

HOTELIER INDONESIA

ORDER NOW :



HOT | offer

SAY “ I DO “

AT HARPER

KUTA

Kuta, For as many ways to say “ I do ” on the romantic island of Bali, Harper

Kuta offers a wedding venue with a stunning Kuta sunsets view at thesixthfloor

rooftop. Wheter for just the couple or for a group of family and

friends, the venue is designed for memorable weddings of up to 40 guests.

From your intimate ceremony to an extraordinary weddingreception dinnerwill

be adornedwith a tropical flower arrangement completed with a

fresh flower confetti, flower path walk, center piece flower decoration.

The English-speaking Celebrant – a minister of your chosen religion – will

then conduct your wedding ceremony, accompanied by the live “ Rindik ”

Balinese traditional music instrument.

“Your wedding day is something you’ve dreamed about and will never forget.

Share your love story at Harper Kuta. Our experienced, professional planners

will be there to help you from start to finish and address every detail of your

special day. Furthermore, our Executive Chef and team will prepare mouth-watering

dishes in stunning presentations that are sure to impress your guests.“saidI

NyomanBandisaSastika, General Manager of Harper Kuta Bali Hotel.

For wedding package inquries, please contact +623618469869,

KutaInfo@HarperHotels.com or visit www.harperhotels.com



HOT | global

WELLNESS

THE LAUNCH OF AMAN WELLNESS

From the fresh medicinal herbs of Montenegro

to the hot springs of Japan, Aman has always

delivered a transporting and authentic spa

experience, one made all the more profound

by the exquisite meditative surroundings and

remote locations of its hotels and resorts.

Now, Aman Wellness, a new concept to be

introduced across the collection in 2016,

promises to reach further and deeper with the

dual introduction of its Individual Wellness

Immersions, together with a parallel series of

date-led Group Retreat Experiences, headed

by globally celebrated health specialists, and

held at a range of Aman’s most outstanding

spa destinations.

Drawing on the ancient healing modalities

forwhich Aman spas have become renowned,

boththe Individual Wellness Immersions

and the Group Retreat Experiences seek to

take guests through an invigorating process

of renewal, designed to ground, purify and

deeply nourish. Whatever intentionsguests

set, whether their goal be a physical objective

or the desire for a more spiritual internal shift,

Aman Wellness delivers deep transformation,

effective results and a meaningful sense of

peace and happiness.

Vladislav Doronin, Chairman of Aman, has

spearheaded the development of Aman

Wellness and says “Wellness is not only related

to the physical, but also to the strength of

the connection between body and mind.

Aman Wellness is designed to achieve a

deep level of transformation from the outside

in and is inspired and enhanced by the

natural and peaceful settings of our resorts.

Aman Wellness is about change and seeks to

empower guests with the guidance and confidence

needed to adopt an all-encompassing

holistic lifestyle.”

The first Individual Wellness Immersions will

launch at Amanpuri and Amanbagh from 1

August 2016, complemented by an ongoing

calendar of Group Retreat Experiences taking

place throughout the year.

INDIVIDUAL WELLNESS

IMMERSIONS

Amanbagh in Rajasthan and Amanpuri in

Phuket, Aman’s flagship holistic hideaways,

provide powerful environments for change

with carefully calibrated programmes which

balance every aspect of health and wellness.

The new Individual Wellness Immersions

are based on a personalised routine which

includes daily spa treatments, a considered

diet or cleanse, suggested exercise and expert

advice. Sensitively curated, programmes range

from three to 14-nights at Amanpuri and four

to 21-night life turnarounds at Amanbagh.

Bespoke to each individual, Amanpuri will

offer four different immersions to choose from,

depending on participants’ desired results;

fitness, weight loss, cleanse and awareness.

Amanbagh will offer the chance to explore

Ayurveda in its homeland, with three different

programmes based on India’s ancient healing

system.

Amanpuri – Fitness,

Weight Loss, Cleanse, and

Awareness

In one of the most peaceful pockets of Phuket,

the tropical realm of Amanpuri offers the ideal

natural setting for an immersive retreat, offering

a distinct path back to wellness. As well as

initial assessments and regular consultations,

every day of an Individual Wellness Immersion

is personalised to include two to three movement

and specialist therapy sessions, a

60/90-minute spa treatment and group movement

classes. Meals reflect the nutritional

needs of each guest and aim to stabilise blood

sugar levels, reduce inflammation, balance

gut flora and support the digestive system.

Whether raw, liquid or cooked, allergies and

intolerances are catered for and deep cleanses

include a regular intake of herbal elixirs, fresh

juices and alkalising broth. Detailed lifestyle

recommendations ensure the journey continues

once guests leave the resort.

Amanpuri’s Immersions are based on four

different principles. They include the Fitness

Immersion, designed by movement and exercise

therapists and nutrition experts for those

who want to improve their fitness levels, and

incorporating a wide variety of movement

workouts from Muay Thai boxing to beach

boot camp classes, circuit training, Pilates and

yoga. Meanwhile the Weight Loss Immersion

aims to remove the emotional barriers faced

in managing and shifting weight; it includes

water-based movement sessions to assist in

the reduction of stress and inflammation in

the body. The Cleanse Immersion is ideal for

those who want to reduce stress levels and

promote self-healing through a pronounced

return to internal homeostasis. Finally, the

meditative Awareness Immersion is designed

for those wishing to tap into their inner realm,

heightening awareness and daily mindfulness.

Meditation, yoga and silent reflection combine

with grounding modalities such as craniosacral

therapy, reconnective healing and Reiki to

encourage inner stillness.

AMANBAGH – AYURVEDA

Escape to the whisper-quiet retreat that is

Amanbagh, a secret garden oasis set amongst

India’s rugged Aravalli Hills, to embrace the

ancient wisdom and powerful long-term

benefits of Ayurveda. Drawing on the ancient

healing system of India, Amanbagh’s four to

21-night Ayurvedic Immersions offer a unique

opportunity to experience what is believed to

be the longest surviving complete system of

knowledge in the world. Amanbagh’s in-house

Ayurvedic physician oversees every detail.

Named after the Sanskrit word for ‘life’, the

four day Ayur Immersion programme serves as

an introduction to the concepts of Ayurveda

with a complete treatment schedule and a

dosha-specific Ayurvedic nutritional plan. The

more in-depth Purify Immersion helps prevent

illness and eliminates toxins for an improved

immunity.


Meanwhile the purifying

Rejuvenate Immersion harnesses

every aspect of Ayurveda’s preventative

power to improve

memory, strengthen the

Ayurvedic sense organs (skin/

eyes/tongue/nose) and boost

physical endurance.

Ayurveda is a spiritual cleansing

discipline, providing a gateway

to a personal journey of reawakening

and the reconnection

between the body and mind.

Experiencing it in the authentic

and sacred atmosphere of

Amanbagh and its peaceful gardens

only makes it all the more

profound. Options for cultural

experiences include a sunset

‘cow dust’ tour of the picturesque

villages near Amanbagh, while

yoga and meditation will be

offered daily in the resort’s

magnificent gardens.

GROUP RETREAT

EXPERIENCES

A calendar of devoted date-led

retreats range from three to ten

days in length and take place in

an atmosphere of active

healing at Aman’s key spa destinations.

Each is unique, yet

all have been designed to help

bring guests back to balance,

into a state of natural equilibrium

from which each individual can

feel the very best they can be.

Showcasing the skills of globally

renowned specialists who work

in synergy towards the realisation

of the guests’ personal goals, the

retreats exclusively bring together

handpicked contemporary

masters of their field, from tai chi

masters and spiritual mentors, to

sports scientists and nutritionists.

Their combined talents deliver

a fully comprehensive mental,

spiritual and physical overhaul

with long-lasting results. Each

retreat integrates a cohesive mix

of carefully curated workshops,

effective and relaxing treatments,

movement and body work,

health-giving foods and cultural

adventures which draw on the

most authentic elements of each

location, whether monastery visits

or cooking classes.

Amongst the variety of the

Group Retreat Experiences will be

‘Spiritual Immersion’, which will

take place at Amankora in Bhutan

between 13-21 September.

Led by Dr Karma Phuntsho, a

Buddhist scholar who will guide

a journey both literally and spiritually

between the five lodges

of Amankora, the retreat will

combine cultural adventures with

yoga, meditation, spa treatments,

and lectures amidst the dramatic

landscape of Bhutan.

Aman’s three resorts in Bali,

Amandari, Amankila and

Amanusa will host retreats in

August, September and October

respectively, all of which will

concentrate on Alignment &

Awareness, with a focus on mindful

living. Further Group Retreat

Experiences include a five day

retreat between 1 and 9 October,

combining yoga and bodywork

to address issues such as low

energy and sleep disorders at

Amanemu, Aman’s onsen-only

resort in Shima which launched

in March 2016. Later in the year

between 1 and 15 November in

Hangzhou, China, Amanfayun

will also host a five day retreat

focussing on balancing body

and mind, reducing stress and

chronic pain and achieving overall

increased wellbeing.

All Aman Wellness experiences

have been designed to encourage

a process of release, allowing

participants to leave behind

negative holding patterns and

embrace a strong newness of

spirit, whilst taking what they

have learnt to give them fresh

intentions and the knowledge

to adopt a more meaningful and

reflective way of living.

www.aman.com


tech

HOT |

VIRTUAL REALITIES, ROBOT BUTLERS AND DIGITAL THIEVES:

HOW TECHNOLOGY IS SET TO IMPACT THE FUTURE OF HOTELS

BY : DAVID TOPOLEWSKI | CHIEF EXECUTIVE OFFICER OF QOOCO

Hotels have always been interesting places

to test and use the latest technology. Some

work, some don’t, some hotels decide to

incorporate technology almost for the sake of

it (the iPad on the Front Desk is one example),

others take a more nuanced approach. There

are three areas of technology that we could

see much more of in the hotel industry in the

years to come. Virtual Reality has finally begun

to hit the mainstream, after years of promise,

Artificial Intelligence is still in its infancy, but

we can begin to see its applications for the

hotel industry. Lastly, while not a ‘technology’

in itself, cyber security will become more of a

priority for hotels, as they start to realize that

the detailed information they have on their

guests is vulnerable to attack.

THE MANY REALITIES OF VIRTUAL REALITY

The latest technology to start making waves

in the media and around the world is Virtual

Reality (VR). VR essentially recreates sensory

experiences, such as sight, sound and even

smell and taste – virtually. It is finally becoming

more advanced, and thanks to mobile

technology is becoming accessible on a mass

scale. Users are able to experience VR using

nothing but a Google cardboard viewer and

a Samsung smartphone. Major news organizations

such as The Guardian and New York

Times have rolled out VR stories and invited

their readers to experience the news first

hand.

VR will continue to develop, simply because

there is a huge amount of money to be made.

The last study conducted by Manchester

United football club (competed in 2013) put

the number of worldwide fans at 659 million

adults. With a stadium seating capacity of

75,769, there will be a significant number of

fans who will never step foot at a live match,

despite a deep emotional desire to see their

team perform. If Manchester United could

develop a VR experience which allowed their

fans around the world to watch every match

live via pitch-side seat, not only this but have

the option of walking onto the pitch with the

players, or hovering above, then their weekly

match attendance would shoot from 75,769,

to potentially 659 million.

While a hotel brand may not have as many

fans as Manchester United, there are still massive

opportunities to integrate VR into the

overall customer experience, as well as applications

for staff training.

As more and more customers are becoming

concerned about where their food comes

from, VR can transport the guest back to the

farm, allowing them to see the source of their

steak or fish filet. Hotels can provide VR tours

of their hotels, allowing potential guests to

experience their rooms as they were there,

seeing the view from the window and the

room setup. Perhaps they could even choose

how they want their room laid out before they

book, by moving the furniture around in their

VR mode.


Staff training potentially holds the most

promise for VR. Training facilities already

exist, developed by Lockheed Martin, that

allow US soldiers to train under highly realistic

battlefield scenarios, testing their leadership

and decision making skills in stressful

and kinetic environments. Not only does this

provide relevant and realistic training, but

comes as a fraction of the cost of more traditional

training programs.

The same can be applied to employee training

in the hotel industry. Hotels are busy

and at times stressful places to work. No two

days are the same and one minute you can

be dealing with an angry customer demanding

a different room, the next minute you

can be dealing with a burst pipe, or singing

happy birthday to a special guest. VR lends

itself perfectly to recreating these types of

scenarios, and training employees and leaders

on how to deal with them.

The most promising aspect is the multiplayer

capability of VR. Today, gamers can

play games with thousands of other participants,

they can communicate via voiceover-protocol

and work as a team to defeat

their virtual opponents. The same principle

can be applied to hospitality training, with

restaurant managers working with their

teams to overcome a particular problem,

Front Office Managers working with multiple

departments to deal with two, three or four

different problems.

Not only will this training result in better,

more intelligent and confident employees,

but it will also come at a fraction of the cost

of traditional training. VR is available via

mobile, all you need is a smartphone and

the appropriate VR casing (such as Google

cardboard viewer), and you are able to train

an entire workforce.

ARTIFICIAL INTELLIGENCE – BETTER

UNSEEN

Think of Artificial Intelligence and hotels

and, inevitably, robot butlers come to mind.

In July 2015, the Henn-na Hotel in Nagasaki

opened its doors, but on arrival, guests were

welcomed by robots, instead of the usual

Front Office ‘human’ staff. The robots are able

to make eye contact and have face-recognition

technology embedded within them

allowing them to recognize repeat guests, as

well as detect their temperatures.

In August 2015 Aloft South Beach, USA,

debuted a robot butler that delivered room

service, called Botlr.

The robot is able to deliver basic room service

amenities such as bottled water, food

and towels. Located at the Front Desk, the

robot is able to deliver goods to the guest in

his or her room, or by the pool, in an average

of three minutes, as compared to 30 minutes

it would take a human. At $20,000, this piece

of equipment could potentially pay itself

back many times over in the course of its

lifetime.

While robot butlers and Front Office staff

certainly capture the public’s imagination,

they are unlikely to evolve into anything

more than a gimmick, and actually replace

staff, at least not on a mass scale. Research

has shown that we still prefer human interaction,

and robots have a long way to go

before they are able to hold a proper conversation

– as anyone who has listened to a

bank’s automated answering machine will

attest.

The real value of AI will emerge behind

the scenes, in the back-of-house area. For

instance, AI could be used to forecast staff

skills sets, and match them directly to the

relevant job in real-time. For example,

it would know that a group of Japanese

tourists are due to check in in three days,

it would identify the best, most qualified

group of employees to deal with these

guests and automatically assign them to

work on those days the guests will be in

house. It could also initiate a short term

Japan-specific training program, where staff

are given refreshers on Japanese language,

habits and potential pitfalls etc. The data

gained through mobile and online learning

would feed directly into the system, allowing

it to identify and assign the most suitable

employees for the most suitable tasks.

AI can also be used to forecast stock and

supplies. Knowing that during the next

three weeks the hotel occupancy will be

particularly high, thanks to a group of US

delegates visiting for a major conference,

the system will ensure extra food is brought

in, including extra burger patties and fries. It

would know when the major city events will

take place throughout the year, and what

number and demographic of delegate will

attend, as well as stay at the hotel. Based on

this data it will be able to make the necessary

orders.

THE DAMAGING DANGERS OF DATA

While data will enable the hotel to provide

a higher level of service for less, there are

also huge dangers that come from the shift

towards technology. Cybersecurity is not

something that is necessarily a priority for

many hotels, despite a slew of attacks over

the past year aimed mostly at credit card

data. Hilton reported in September 2015

that it was investigating a credit card breach

in several of its US-based properties, The

Trump Hotel Collection also suffered from

an attack at many of its properties, as did

Starwood following the announcement of its

acquisition by Marriott. It is only a matter of

time before one or two major hotels suffer

from a high-profile cyber-attack that targets

actual customer data – including information

on what they purchased and habits, and

they will soon have to incorporate cybersecurity

training into their learning programs.

Hotels possess a huge amount of often

very personal data on their guests, some

of whom are very high profile, including

politicians, celebrities and businesspersons.

A cybersecurity breach could expose some

seriously sensitive information, significantly

damaging the hotel brand. If high profile

guests believe that their data will be

exposed if they stay at a particular hotel,

there is no way they would stay. This would

have a trickle-down effect to regular guests

as well.

Here is a fictitious, but ultimately plausible,

scenario. Hollywood couple Mr. and Mrs.

Celebrity check in to a top hotel in Kuala

Lumpur. They are in Malaysia on their last leg

of their world tour and a due to launch their

latest album the next month. Their brand

is built on the fact that they are sweet and

well-meaning, they eschew alcohol and partying,

and promote a healthy, wholesome

lifestyle.

During their stay, however, hackers easily

circumvent the weak to non-existent

hotel online security features. Through the

WiFi system, they gain access to all of their

e-mails, including some sent from the couple

which are particularly disparaging about

fellow celebrities and even their Malaysian

hosts – perhaps normal in Hollywood, but

completely at odds with the image they

want to portray. Even more damaging,

hackers gain access to the hotel CMS, and

are able to view every single item that they

ordered during their stay. This, of course,

includes large amounts of alcohol, and room

service notes on the large end-of-tour party

they held, including invoices for TVs and

vases that were broken.


The hackers quickly sold this information to major US tabloids,

who took no time in spreading the news across their front

pages. Suddenly, their album launch was cancelled, and their

legions of young fans left them in droves. This is not an unrealistic

scenario, and the celebrities could easily be replaced by

heads of state, potentially exposing sensitive security secrets,

business leaders exposing company strategies and other

secrets, or human rights activists who are targeted by corrupt or

venal governments.

The damage to the hotel brand would be just as significant,

even existential. Experian, T-Mobile, Sony Pictures and others

are now tainted by the hacking scandals that affected them, but

for a high profile hotel chain whose Unique Selling Point (USP)

is the ability to look after their guests in privacy and safety, a

cyber breach would undermine their greatest selling point,

leading to a flight of high-paying guests and potentially irreparable

damage to the brand.

Alongside more investment in cybersecurity measures such

as software and the hiring of experts, staff training will play a

significant role in reducing the risk of a high-profile cyberattack.

Hotels will need to start with ‘cyber basics’ – simple things like

changing passwords regularly, and implementing two-step verification

– and instilling these habits among their staff. This may

sound like common sense, but in one major attack that made

headline news, a company kept all of their passwords in a folder

labeled “passwords.” And the password required for access?

“Password.”

Cyberattack scenarios will have to be incorporated into their

training programs, employees will need to know what to do

should the hotel be affected by a cyberattack, this could include

SOPs such as the immediate shutdown of the hotel’s CMS system

until the breach has been plugged, or simply knowing who

to contact in the event of a suspected attack. When a high-profile

guest comes to stay and the risk of an attack is highest, staff

will need to be aware, and the hotel’s IT team will have to be on

alert. All these scenarios require practice.

While it is impossible to predict the future with complete accuracy,

we can already see the potential applications that tomorrow’s

tech will have on the hotel industry, and hotels need to

embrace these developments now rather than wait and get left

behind. For many years hotels stuck with traditional classroombased

learning as a way to teach their staff the requisite language

skills to serve their guests, or train them in upselling.

Only recently has mobile learning taken hold, despite having

proven to be more effective, more affordable and most importantly,

more relevant to the tech-savvy, younger employees of

the hospitality industry.

It is tempting to dismiss VR, AI and cybersecurity as technology,

or technological issues, which will only be relevant in the future.

Most hotel General Managers and owners will adopt a waitand-see

approach, and are loath to make the necessary upfront

investments. This approach is just delaying the inevitable, and

in the case of cybersecurity, is potentially dangerous for the

brand. The current and next generation of traveller is and will

be incredibly tech savvy, and may well choose their next stay

based on the technological applications available at the hotel.

For those who are playing catch up, the results could be empty

rooms, poorer service, or a hackers paradise.

multimayaka

hardware and home appliances specialist

Service Centres

JAKARTA 1. Kawasan Industri Pulogadung, Tel. (021) 46832522 (hunting) Fax. (021) 46826823 /(021) 46828645 / (021) 460

2823 2. MGK Kemayoran Tel. (021) 2664 7190 Fax. (021) 2664 7191 3. Fatmawati Tel. (021) 75908858, 75908861 Fax. (021)

75908941 BANDUNG Tel. (022) 4267788/99 Fax. (022) 4230474 CIREBON Tel. (0231) 205519 / (0231) 201 909 Fax. (0231)

204580 SEMARANG Tel. (024) 8418620/21 Fax. (024) 8314982 SURABAYA Tel. (031) 5349414 (Hunting) Fax. (031) 5349413

DENPASAR Tel. (0361) 417079 / (0361) 417077 Fax.(0361) 417098 / (0361) 417078 MEDAN Tel. (061) 687 1619 Fax. (061)

4521660 BALIKPAPAN Tel. (0542) 7209575 / (0542) 720 9573 Fax. (0542) 7261276 MAKASSAR Tel. (0411) 4720 259 Fax.

(0411) 449104 PONTIANAK Tel. (0561) 742699 / (0561) 742128 Fax. (0561) 742737 BANJARMASIN Tel.(0511) 4412271

Fax. (0511) 3362947 SAMARINDA Tel.(0541) 270175 Fax. (0541) 271464 PALEMBANG Tel. (0711) 717148 Fax. (0711)

715592

Authorized Service Dealers

BATAM Tel. (0778) 472318, 472319, 472062 Fax. (0778) 472024 LAMPUNG Tel.(0721) 486764 Fax.(0721)474357

YOGYAKARTA Tel. (0274) 521559, 562680 Fax. (0274) 584379 PURWOKERTO Tel. (0281) 640667 Fax. (0281) 632829

JOURNEYS BY ALILA IN

PURSUIT OF THE NAGA

- A JOURNEY THROUGH

THE LENSES

Alila Villas Soori recently hosted “Naga’s Diaries” a photography

exhibition by Spanish artist Lorena Martínez Acha, which

was inspired by the artist’s journey through Bali in search of the

legendary NAGA, the mythical dragon, symbolic of eternal love,

prosperity and protection for the Balinese. Following the success

of the exhibition and the fascinating inspiration behind it, Alila

Villas Soori now brings Lorena’s photographic story to life in a

new Journey by Alila.

Lorena’s photographic journey took her on a discovery of the

heart and soul of Bali, to its sacred mountains at dawn, its fertile

rice paddies, and to the slopes of majestic Mount Agung,

observing the island as though through the Naga’s protective

gaze. Armed with their cameras and accompanied by one of the

resort’s Leisure Concierge team, guests of Alila Villas Soori will

be able to follow in Lorena’s adventurous footsteps, tracing the

extraordinary route of Naga’s Diaries through the lens to discover

exotic and lesser-visited sites across the island.

Guests can choose from a one-day experience, setting out before

dawn to capture the sunrise, or a three-day experience that

explores three different routes through the most breathtaking

and hidden landscapes of Bali. The different locations along

the routes will be specially signposted with terracotta tiles

that are designed to replicate the dragon’s footprint and its fire

breath. The tiles are aptly crafted in Pejaten, a hub of Bali’s terracotta

industry located about 10 minutes’ drive from the resort.

Designed to provide an interactive journey, each tile will feature a

QR code that is linked to a video of the photography journey and

the resort’s social media, where guests can post their pictures

instantly.

Those who manage to scan all QR codes and complete the journey

can indulge in a well-earned reward such as a culinary experience

at Ombak restaurant or a pampering treatment at Spa

Alila. In addition, participants will have the opportunity to engage

directly with Lorena in Spain in an elearning workshop conducted

via skype or email from the resort. They will be able to share their

photos with her and receive technical advice and guidance on

capturing incredible landscapes with greater depth and dimension.

Designed for small groups of up to 10 or 12 guests, this fascinating

journey following the trail of the Naga’s Diaries embraces the

joy of discovery and the beauty of photography, while offering an

unforgettable way to uncover the real essence of Bali.


Gallery spot

HOT |

The St. Regis Bar and Decanter at The St. Regis Langkawi

ST REGIST BAR

& DECANTER

The world’s most rare and exclusive wines can now be enjoyed

whilst overlooking a sparkling white-sand beach,

swaying palm trees, and the glistening turquoise Andaman

Sea at The St. Regis Langkawi.

Sophisticated in design and inviting in ambience, The St. Regis

Bar at The St. Regis Langkawi boasts an expertly curated

collection of wines and spirits. Guests are invited to partake

from a fine selection of over 190 premium spirits, 200 wines

and Cuban cigars. Decanter is housed within The St. Regis

Bar; a vision in marble graced by crystal globe fixtures illuminating

a traditional bar as well as a resplendent tiered

chandelier crowning a separate lounge with plush seating

and a team of sommeliers who can make recommendations

from the extensive assemblage of traditional and exclusive

vintages.

Head Sommelier Jan Kuebler is a graduate of the prestigious

Court of Master Sommeliers, where he achieved his Professional

Sommelier Diploma and brings to The St. Regis Langkawi

his enormous knowledge of all aspects of the industry,

which includes cigars, spirits and beer, as well as wine and

winemaking. Jan also earned his SAL Diploma in Lichtenstein,

which has provided him with a deep, holistic knowledge of

the wine industry from curating a cellar and pairing through

to the complexities of international wine markets and trade.


As a holder of one of the highest qualifications in the wine industry,

Jan has a deep love and understanding of the Burgundy

and Bordeaux regions and the exclusive selection at Decanter

reflects this with over 1000 bottles of traditional and exclusive

vintages in the wine cellar, including some of the rarest Burgundies

in the world. The wine list is constantly adapting to the

tastes of customers, global wine trends and availability of the

world’s finest bottles. Jan is particularly sensitive to the requirements

of the extremely sophisticated and knowledgeable wine

lovers who typically stay at The St. Regis Langkawi, where the

most premium requests can usually be met.

The extensive winelist includes a selection of superb champagnes

from Dom Perignon, Salon and Louis Roederer, including

a 1996 Cristal. Guests can enjoy the ceremony of champagne

sabering as their favourite vintage is opened in the most

extravagant way.

The St. Regis Bar’s tantalizing array of cocktails—including the

Lang Mary, the signature interpretation of The St. Regis Bloody

Mary tradition—is certain to please both connoisseurs and eclectic

tastes. Each evening a mobile bar station presents guests

with the opportunity to create their own bespoke version of a

gin and tonic, crafted to order from a selection of 10 botanical

gins, rare infused bitters and dried fruits.

“ Jan has selected some of the

great wines for the Decanter cellar,

including a 1999 Richebourg

Grand Cru Domaine de la Romanée-Conti

or a 1990 Château

d’Yquem Premier Cru Supérieur

whilst the 2010 Château Mouton

Rothschild, 1er Grand Cru Classe

Cabernet Sauvignon, Merlot, Cabernet

Franc & Petite Verdot or

2000 Château Petrus Magnum

are among the world’s most sought

after and expensive bottles.”


HOT | trips

BELMOND

ANNOUNCES SOUTH

AMERICA’S FIRST

LUXURY SLEEPER

TRAIN – BELMOND

ANDEAN EXPLORER

ONE OF THE HIGHEST

TRAIN JOURNEYS ON

EARTH

Belmond announces the launch of South America’s first luxury sleeper

train, Belmond Andean Explorer in Peru. The new train, expected

to launch May 2017, is set to travel along one of the highest rail

routes on earth traversing the Peruvian Andes from Cusco to Lake

Titicaca and Arequipa, exploring natural wonders and ancient kingdoms

on one and two night journeys.

Travelling through some of the most breathtaking scenery in the

world, Belmond Andean Explorer is designed to connect guests with

the abundant nature of the Peruvian Andes. Interior designs, by Inge

Moore of The Gallery HBA, are inspired by the texture of Peru’s

hand-woven fabrics and the soft tones of the Alpaca wool blended

with Andean slate greys create a sense of calm enabling guests to

unplug, relax and enjoy the journey.

A selection of four journeys include ‘Peruvian Highlands’, a two

night, three day journey departing from Cusco, the capital of the

ancient Inca Empire travelling across the highest plains of the Andes

reaching 4800 metres in altitude, to Puno where guests can visit

the remote villages and floating islands on Lake Titicaca and then

onwards to the city centre of Arequipa, a UNESCO World Heritage

Site – highlights of this journey include a chance to explore the vast

Colca Canyon, the dramatic realm of the condor. Or, the ‘Spirit of the

Andes’ journey traverses the Altiplano from Lake Titicaca to Cusco,

for an overnight escape. Belmond Andean Explorer accommodates

68 guests in refined, en-suite cabins including two double cabins, 20

twin cabins and 12, bunk bed cabins for two people.

Fresh, seasonal menus, using local ingredients are created by the

chefs at Belmond Hotel Monasterio in Cusco and served in the two

Dining Cars. The Observation Car with an open-air deck is the place

to enjoy the dramatic views and a refreshing drink whilst the Lounge

Car provides a comfortable setting to relax and reflect on the day’s

adventures.

Prices start from $462 per person for the one night, ‘Spirit of the

Andes’ journey, fully inclusive including all meals, an open bar and

scheduled excursions.

Belmond Andean Explorer will be Belmond’s 8th luxury train,

joining Belmond Hiram Bingham in Peru, Venice Simplon-Orient-

Express, Europe, Belmond Royal Scotsman, UK and Belmond Grand

Hibernian which is expected to launch in Ireland in summer 2016.

The new train further strengthens Belmond’s presence in Peru adding

to the portfolio of trains and hotels in inspiring locations including

Belmond Hotel Miraflores Park, and Belmond Palacio Nazarenas,

Lima, Belmond Hotel Monasterio, Cusco, Belmond Sanctuary Lodge,

Machu Picchu and Belmond Hotel Rio Sagrado in the Sacred Valley

of the Incas.

Belmond Andean Explorer is a 50% joint venture with Peruvian

Investors and will be operated by Belmond. For further information

please visit www.belmond.com/belmond-andean-explorer


HOT | team

Liza Indira Appointed

As General Manager Of

HARRIS-POP! Hotels &

Conventions Denpasar Bali

Jakarta,– TAUZIA Hotel

Management is pleased to

announce the appointment

of Liza Indira as General

Manager of HARRIS-POP!

Hotels & Conventions

Denpasar Bali. Strategically

located at the heart of

Denpasar area, the hotel is

only 20 minutes away from

Ngurah Rai International

Airport, and 10 minutes

away from Ubung Bus

Station, Kumbasari Market

and Cineplex.

Indira received German Literature undergraduate degree

from Universitas Indonesia and started off as Guest Relations

Officer at Shangri-La Jakarta in 1994 and two decades later,

she finally took on the role as General Manager of HARRIS

Hotel Raya Kuta Bali in 2014.

Having been part of TAUZIA Hotel Management since 2011 –

this is the first time for Indira to lead a double-branded hotel.

“HARRIS-POP! Hotels & Conventions Denpasar offers service

to both midscale and budget segments. As one of the latest

additions by TAUZIA in Bali, the hotel, which just opened last

year, offers a great escape for city travelers, and of course the

latest and most advanced meeting and conventions venue for

both corporate and government activities,” said Indira.

HARRIS-POP! Hotels & Conventions Denpasar features 209

comfortable guestrooms collectively, as well as complimentary

WiFi connection throughout premises, six meeting rooms, a

convention center which can accommodate for up to 500 persons,

HARRIS Juice Bar, H’Spa, Dino Kid’s Club and Internet

corners on each hotel.

Discover more about HARRIS-POP! Hotels & Conventions

Denpasar only at www.harrishotels.com & @harrisdenpasar

@pophotels on social media!

HOT | business

Meliá Hotels International, 30 Years of

Persistent Growth in Indonesia

Jakarta ,The globalization of

Melia Hotels International is

strongly linked to Indonesia.

It was in Nusa Dua in Bali, still

an emerging destination at

the time, where the Company

opened its first international

hotel after becoming the leading

hotel company in its home

country, Spain.

Melia Hotels International had

the pleasure to be part of Bali

development from the 80s and

being the first International

hotel company with a hotel in

the Island of Gods; With this

experience and after 30 years

in the country it has reached a

high level of brand awareness

for its key brands such Gran

Melia and Melia but also as a

hotel management company.

At the moment the Company

has presence with four of its

brands in Indonesia with Gran

Melia, Melia, Innside by Melia

and Sol by Melia, (with its concepts

Sol House & Sol Beach

House) and the Company is

confident that Paradisus and

ME by Melia will have presence

soon in strategic markets like

Bali or Jakarta.

The keys to this early globalization

lie in the visionary nature

of the Company founder and

Chairman, Gabriel Escarrer

Julià, and the expertise the

Company had already acquired

in resort hotels,

where Spain was and still

remains one of the leading destinations

worldwide.

The opportunity to open a

hotel in Bali, which was clearly

destined to become a major

travel destination, laid the foundations

for future globalization

of the Company (now in 44

countries) and demonstrated

its strong social commitment.

The Company learned a great

deal from Indonesia and its

cultural diversity, respect for

its traditions and customs, and

absorbed the spirit of the destination,

assuming respect for

diversity and the importance of

social and environmental commitment

as a basic premise for

the business ever since.

The Melia Bali project was a

success, and Bali went on to

become one of the top destinations

in Asia-Pacific, a region

which has excellent prospects

for the travel industry according

to estimates by the World

Tourism Organization: Asia-

Pacific recorded the highest

growth in visitors in 2015, 7%,

and will remain the fastest

growing region until at least

2030, with annual growth

expected to average 4.9%. In

2030, 30% of all international

travellers will visit Asia-Pacific

destination.

Melia Hotels International still

considers the region a priority

focus for strategy, and is

extending its presence in countries

such as Malaysia, Vietnam,

China, Myanmar and Thailand.

But it is in Indonesia where the

Company has the largest number

of hotels, with five in operation

(Gran Melia Jakarta, Melia

Bali, Melia Purosani, Sol Beach

House Bali and Sol House Bali

Legian) with a total of 1,394

rooms and 2,000 employees.

Expansion in Indonesia is

unrelenting, and Melia Hotels

International now has 10

hotels in the pipeline that will

add 2,021 more rooms over

the next two years: Melia

Surabaya, Innside Yogyakarta,

Melia Makassar, Gran Melia

Bintan, Melia Ubud, Sol House

Jimbaran, Innside Bandung,

Melia Lombok Tangkong, and

Melia Pekanbaru.

The market potential and

spectacular growth in demand

(both inbound and outbound),

together with the beauty of the

destinations and the quality of

the hotels, mean that 30 years

after the Melia Bali, Indonesia

remains a priority destination

and market for the growth of

Melia Hotels International.

As our founder and Group

Chairman, Gabriel Escarrer

Julia, always says,

We are proud to have been

part of the transformation of

Indonesia into a leading destination

in Asia, and after 30

years of growing together, we

are more committed than ever

to the country, and our responsible

and long-term growth in

the destination.

“

Gabriel Escarrer Juli explained,

“As a family owned company

our development strategy is

based in long term partnerships.

A prove of this is our

good and close relationship

with some of our Indonesian

partners, with whom we have

been together for more than

30 years and manage hotels

in Indonesia and in Malaysia.

As a company we are very

proud of our good relation

with our partners and

always aim to reach such a

successful partnership with

our new partners.”



WE CREATE

HOSPITALITY

SOFTWARE SOLUTIONS...

IN 40 LANGUAGES.

solutions.quasargroupinternational.com

QUASAR GROUP INTERNATIONAL

Suzhou Geneva Bali Colombo

www.quasargroupinternational.com


info@quasargroupinternational.com

Edisi June 2016 Final

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