Debtfree Magazine Issue 3 of 2022

Dear Debt
Counsellors,
RE: THE NIMBLE GROUP DEBT REVIEW CONTACT
DETAILS AND ESCALATION PROCESS.
This letter serves to communicate to the Credit
industry to use the following contact details for the
Nimble Group when processing Debt Review related
applications, enquiries, queries and, complaints
escalation process.
Kindly take note Nimble Group hereby consents to
service all legal documents applicable to Debt review
herein by way of email.
Email & Task Type
Forms 17.1 and 17.7
Forms 17.2, Proposal Summaries, Cascade plans & Court orders
Forms 17.2 Rejection, 17.W & Form 19
Forms 17.3, General queries, settlements, balance, refunds, statements, Paid
up letter request & reckless lending allegations, payment allocation queries
& Complaints
Contact Details
drcob@nimblegroup.co.za
drproposal@nimblegroup.co.za
drtermintation@nimblegroup.co.za
drqueries@nimblegroup.co.za
DEBT REVIEW INBOUND CONTACT NUMBERS:
+27 87 250 5533
+27 21 8300 711
DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER
CONTACT DETAILS
Kindly note that escalations must only be done once you have sent your
request to the above-mentioned contact email addresses and if your requests
are out of SLA in lieu Debt Review forms response business days stipulated
in the NCR Act.
Kind Regards,
Denvor Rank
Operations Manager: Process Recoveries
1st line escalation
Aletta Tokollo Molelekeng
Debt Review: Team Manager
D: +27 11 285 7247
E: AlettaM@normanbissett.co.za
2nd line escalation
Denvor Rank
Operations Manager: Process Recoveries
O: +27 21 830 0750 (Ext. 6062)
E: denvorr@nimblegroup.co.za
3rd Line escalation
Zivia Koff
Specialised Process Manager
D: +27 21 492 4554
E: ziviak@nimblegroup.co.za
We trust this communication finds you well and that it
will improve our service to you.