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Findings and recommendations<br />
In <strong>February</strong>, Arkansas Blue Cross and Blue Shield partnered with<br />
Teleos Leaders to host nearly fifty forums, interviews, and focus<br />
groups that involved more than 1,000 of our employees. Teleos<br />
analyzed the data gathered and identified six high-level themes,<br />
then worked with the InBLUEsion Steering Committee to develop<br />
13 recommendations and determine a path forward.<br />
Themes<br />
There is much to love about<br />
working at Arkansas Blue Cross.<br />
Our benefits and compensation and the<br />
service we provide to our communities<br />
are top-notch. Many employees<br />
described co-workers as friends. Teleos<br />
noted that not every company shares<br />
Arkansas Blue Cross’ relational power<br />
and that our company’s strength of<br />
connection among people can create<br />
the most vibrant and positive cultures.<br />
Representation matters.<br />
Our employees want to see people who<br />
look like them in all areas and levels of<br />
the company and they want to seek out<br />
role models and mentors who can help<br />
guide their professional development.<br />
Longing for belonging.<br />
Employees expressed a desire for<br />
opportunities to learn more about others’<br />
experiences and to connect with others<br />
with similar identities.<br />
Advancement opportunities.<br />
Employees expressed a desire to<br />
improve job descriptions, and how they<br />
are posted and communicated, a greater<br />
understanding of what hiring managers<br />
are looking for from the beginning of<br />
the search and consistency among<br />
departments and hiring managers.<br />
More inclusive and<br />
transparent decision-making<br />
and communication.<br />
Employees asked that we involve more<br />
people who work closer to the frontlines<br />
sooner in the decision-making process<br />
to get the benefit of their knowledge and<br />
experience. Employees want consistency<br />
among all executives, directors, or<br />
managers to communicate information,<br />
especially difficult and tough decisions,<br />
in an honest and understandable<br />
way. Finally, employees want more<br />
information to be delivered in person<br />
and not just over email or <strong>InsideBlue</strong>.<br />
Process to report questions<br />
and concerns.<br />
Some employees shared that they want<br />
a way to report questions and concerns<br />
related to fairness and inclusion and a<br />
clear process to have them addressed.<br />
Some employees felt when they<br />
spoke up about unfair treatment in<br />
the past, they experienced negative<br />
consequences.<br />
Watch Curtis’ vlog with<br />
Stephanie Floyd about these<br />
findings and recommendations<br />
6 <strong>InsideBlue</strong> <strong>February</strong>
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