Blueprint - SPRING 2023

A publication for the policyholders of the Arkansas
Blue Cross and Blue Shield family of companies SPRING 2023
Arkansas Blue Cross offers
free mental health training to Arkansans
PAGE 4
Arkansas Blue Cross case
manager helps member
PAGE 6
The Blue & You
Foundation awards grants
throughout the state
PAGE 8
Virtual behavioral
health
PAGE 10

aWordwith Curtis Barnett
Our President and Chief Executive Officer
Taking good care of community health
When we say that we take good
care of our members, it is more
than a focus on only their physical
needs. We recognize that every
single person we touch has a
unique story. Their physical and
mental health, as well as their
socioeconomic factors, all play a
part in their overall health. That’s
why we’re committed to providing
resources that address the whole
health of a person. I’d like to
share a bit about how we invest in
community health.
Investing in a healthier future
Through community investments
and partnerships, we’re working
to ensure that every Arkansan
has access to quality, affordable,
and equitable care. From funding
projects and initiatives directly or
through the Blue & You Foundation
for a Healthier Arkansas, to
supporting local community
spaces, we’re investing in a
healthier future and encouraging
our neighbors to pay it forward.
In this issue of Blueprint, you will
learn about our new initiatives
with the people of Arkansas in
celebration of our upcoming
75 th anniversary. We are already
well under way in training and
certifying more than 750 first
responders, school teachers,
community members and many
others in Mental Health First Aid.
The course provides the training
needed to respond when someone
is in crisis. And we are helping one
school in each of our 75 counties
transform a space within their
facilities into a calming room to
help stressed students have a
place to take a breath, refocus
and gather their thoughts.
In your communities
Did you know our eight regional
and ArkansasBlue Welcome
Centers have community rooms you
can reserve for free to hold club
meetings, classes and more? And
the welcome centers have become
so active in their communities
that we’ve developed a community
events calendar to keep up with all
the educational seminars, fitness
classes and family-friendly activities
they host. You can find a QR code
to the community events calendar
on pages 5 and 12.
Paying it forward
Our employees also invest in
making positive changes within
their communities. Employees at
the ArkansasBlue Welcome Center
in Jonesboro donated an automated
external defibrillator (AED) to
the First Free Will Baptist Church
sanctuary, through the Jonesborobased
Community Health Education
Foundation (CHEF) AED Placement
Program. That donation, and quick
action from his congregation, later
saved the life of Deacon Phil Cook,
whose heart stopped during a church
service. The congregation went on
to pay it forward to another church in
the community, supplying an AED to
First Christian Church (Disciples of
Christ), again through CHEF.
Patient-Centered Medical Homes
Our health isn’t just determined by
our physical needs. It is also partly
defined by social determinants of
health – where we live, how safe or
stressful our environments are, and
our access to quality education,
healthy foods, good hygiene and
transportation. The PCMH program
encourages primary care clinics
to deliver evidence-based care
through innovation and a holistic
approach. Arkansas Blue Cross
helped bring the PCMH program
to Arkansas. We are proud to
be one of the payers rewarding
participating clinics for making a
difference in their communities.
When several people in the town of
Gould, population 837, struggled to
find places to wash their clothes, St.
Elizabeth Health & Dental Center (a
PCMH clinic) added washers and
dryers to its long list of provided
services. The clinic serves as a
gathering place and community
lifeline, providing necessary health
resources to the residents of Gould.
At Arkansas Blue Cross, we live
where you live. Our communities and
neighborhoods matter to everyone’s
health. Taking good care of Arkansas
helps us take good care of you.
2 SPRING 2023

Arkansas Blue Cross Behavioral Health Team
Minding behavioral health
New team targets mental matters
At Arkansas Blue Cross and Blue Shield, we believe
behavioral and physical health are connected. To make
sure our members have access to the best behavioral
care available, we have launched a new dedicated and
specialized behavioral health team. They work closely
with our existing case management team to assist
members with behavioral health-related conditions.
The Arkansas-based team helps members connect to
local providers and community resources near their
homes. They offer preventive outreach, recovery support,
integrated whole person case management, a family of
programs and education and promote awareness. They
are your go-to experts for help finding the age-appropriate
behavioral health providers for specific conditions like
anxiety, depression, substance use, and more severe
mental illness to help children and adults alike.
The behavioral health team has three nurses, three social
workers and an innovative use of peer support specialists
– individuals with “lived experience” who serve as a
trusted local support resource.
“Behavioral health is central to overall health, and our
team is here to serve our members and change lives,”
David Jacobson, vice president of Medicaid Strategy
& Business Development said. “We’re just starting the
journey and will expand our reach and programs. Many
of us have experienced a behavioral health condition
in our own lives or through someone we know. As with
a physical condition, it’s important to be open and
observant and get care when needed. Our team is here
to help make a difference.”
The team’s services to fully insured group and individual
health plan members began on February 13.
SPRING 2023
3

Training at the Jonesboro ArkansasBlue Welcome Center
Mental Health First Aid
Free training to help you see the signs and act fast
Is your co-worker struggling with thoughts of suicide?
Can you tell if your neighbor is depressed, anxious or seriously stressed?
Could your best friend be fighting substance use?
With proper training, you might be able to spot the signs of mental distress in those
around you and lend them a helping hand. You could even save a life.
One in five Americans live with a mental illness * and more than 120 die by suicide every
day. To save lives and improve the well-being of Arkansas communities, Arkansas Blue
Cross and Blue Shield is offering Take Good Care: Mental Health First Aid.
Throughout 2023, dozens of mental health first aid classes will be offered throughout
the state, free of charge. The training is open to all Arkansans. Classes will be taught
by instructors with the Arkansas Rural Health Partnership. Certification will be
provided through the National Council for Mental Wellbeing.
4 SPRING 2023
“For years, we have been committed to addressing behavioral health needs and
normalizing the conversation around mental health in Arkansas,” said Arkansas Blue
Cross President and Chief Executive Officer Curtis Barnett. “As we enter our 75 th year
of serving Arkansans, we have a goal of providing this important training to at least
750 people statewide. We believe knowing mental health first aid is as important as
knowing CPR and can save lives.”
*Source: National Institute of Mental Health

WHAT IT COVERS
Common signs and symptoms of mental
health challenges
Common signs and symptoms of
substance use challenges
How to interact with a person in crisis
How to connect a person with help
Expanded content on trauma, substance
use and self-care
“The availability of Mental Health First Aid training
through this initiative will address the immediate
need to equip a large number of individuals to
recognize the signs and symptoms of poor mental
health and provide early intervention,” said Mellie
Bridewell, president and founder of the Arkansas
Rural Health Partnership. “Individuals completing
this training can act as ‘gatekeepers’ in their
communities to assist those needing mental health
intervention. The more of these gatekeepers we
have in place, the healthier our communities can
become and the more lives we can save.”
WHO NEEDS TO KNOW
MENTAL HEALTH FIRST AID
Employers
Police officers
Hospital staff
First responders
Teachers
Caring individuals
Participants seeking certification will complete
two hours of online pre-work, followed by a sixhour,
in-person class. Lunch will be provided.
We know it’s an investment, but well worth your
time. Classes will be offered each month through
September in Little Rock, Pine Bluff, Hot Springs,
Texarkana, Jonesboro, Fayetteville, Rogers and
Fort Smith. More classes will be added in the
coming weeks in additional communities.
To find a schedule of classes and complete
the free online registration, visit
arkansasbluecross.com/firstaid.
Training at the Pine Bluff ArkansasBlue Welcome Center
Training at the Hot Springs ArkansasBlue Welcome Center
SPRING 2023
5

Priscilla Doss, Jamie Doss
and Melanie Dunman,
B.S.N., R.N., CDP.
Help through
hard times
Case manager provides vital
support for member with
spinal condition
When Jamie Doss first met his Arkansas Blue
Cross and Blue Shield case manager, he was drained –
physically and emotionally.
Doctors had few answers as to the origin of the pain and
creeping paralysis that was gradually robbing him of his
mobility. And now, he was being told it was all in his head.
“It upset me,” Doss recalled. “It made me think maybe
I was crazy. But deep down, I knew that there had to be
something wrong with my back and my legs.”
Doss, 52, worked as a concrete foreman for the
city of Fayetteville. He and his wife of 32 years,
Priscilla, a home health worker, live in the tightknit
community of West Fork (10 miles south of
Fayetteville). They met in West Fork schools and
raised three children there.
Doss worked outside most of his life and enjoyed
playing outside, too.
But in 2018, after 10 years of worsening back pain,
he began a pattern of frequent visits to the doctor,
ER and hospital.
“It seemed like the more they did, the less it helped,”
Doss said. “By 2022, it got to the point where I was
crawling around on the floor and couldn’t stand up.”
Doctors, though, could not pinpoint a cause and
concluded it must be “conversion disorder” (a label
for unexplained blindness, paralysis, etc.).
Scans had found a few small nodules on Doss’ spine,
and he had diabetes and high blood pressure, but
nothing explained the pain and paralysis.
That’s about the time Melanie Dunman, B.S.N., R.N.,
CDP, a nurse case manager for Arkansas Blue Cross,
entered the picture.
6 SPRING 2023

I have been in healthcare for
33 years, and I still have a strong
desire to help people and make
their lives better wherever I can.
— Melanie Dunman, B.S.N., R.N., CDP
Nurse Case Manager • Arkansas Blue Cross
“I had never seen anyone with that diagnosis,” Dunman
said. “But it didn’t take me long to see that this was not
in his mind.”
After one particularly frustrating ER trip, Doss’ doctor
(also a conversion disorder doubter) urged him to
go back and insist that the hospital staff try harder
to find answers.
This time, an MRI scan found them – large nodules in
the cauda equina (Latin for “horsetail”) nerve bundle at
the bottom of the spinal column.
A successful spine surgery followed, to remove three
nodules. But it was not a magic cure.
The Dosses face a future that includes lasting effects
from disability. Jamie is unable to work. He has limited
use of his legs, but he has lost feeling in them, and they
can buckle unexpectedly.
In addition, she helped Doss apply for long-term disability.
Dunman, who is based in Jonesboro, connected Doss
with resources available through the Arkansas Spinal
Cord Commission and put him in touch with Disabled
Sportsmen of Arkansas. The nonprofit group helps
disabled people continue their pursuit of the outdoor life.
“I think he’s regained a lot of that sense of
independence,” Dunman said. “He is seeing now that
there is a world out there for someone who has a
disability.”
“This case reaffirms why I do what I do,” Dunman added.
“I have been in healthcare for 33 years, and I still have a
strong desire to help people and make their lives better
wherever I can.”
Doss said that aside from his wife, who he describes as
his “rock,” and support from his community, Dunman’s
help and encouragement has been one of the most
positive parts of the experience.
“You would not believe how big a help she has been,” he
said. “She calls and checks on me all the time and helps
me communicate with the doctors, and she’s always
there to lift my spirits. And Arkansas Blue Cross has
been amazing. I don’t know where I would be if I didn’t
have them for my health insurance.”
While Dunman was glad that the Dosses finally had an
accurate diagnosis, her focus turned to helping them
regain some of the quality of life they had lost.
“Jamie is a very hard worker,” Dunman said. “He is
someone who has always been active and took great
pride in his work. He also took great pleasure from
helping his friends and neighbors and doing the things
he loved. … I wanted to help him to be able to do as
much as possible.”
Doss had a standard walker and second-hand
wheelchair, but the walker was inadequate, and the
wheelchair was very heavy and difficult to maneuver.
For in-home mobility, Dunman secured forearm crutches
for more independent movement from room to room.
She also helped them get a new, light-weight wheelchair
that would be easier for Priscilla to load into and out of
their car. She also saved the couple money by procuring
the wheelchair before a new annual deductible kicked in.
SPRING 2023 7

Foundation invests
$3.38 million to make
Arkansas healthier
Blue & You Foundation for a Healthier Arkansas recently awarded a total of $3.38 million in grants to 47 health-promoting
initiatives spread throughout Arkansas. The Blue & You Foundation is a charitable foundation established and funded by
Arkansas Blue Cross and Blue Shield to promote better health in the Natural State. Since 2001, the Blue & You Foundation
has awarded more than $48 million to Arkansas nonprofits and governmental agencies.
“These grants will fund dozens of projects touching Arkansans all over the state,” said Rebecca Pittillo, executive director of
the Blue & You Foundation. “From supporting the Arkansas Suicide Prevention Hotline to providing recreational therapy to
youth aging out of foster care, the 2023 grants will impact Arkansans in a powerful way. The organizations we have funded
are focused on improving the lives of people in our communities, which is also our goal at the Blue & You Foundation.”
Mini grants of up to $2,000 each were also awarded this spring for projects ranging from safety equipment, to school
health initiatives and efforts to address food insecurity.
In 2023, the Foundation will offer three grant cycles focusing on behavioral health, maternal and pediatric health and
social determinants of health. For more information on trainings and the Blue & You Foundation grant process, visit
blueandyoufoundationarkansas.org.
The 2023 grant recipients are:
American Foundation for Suicide
Prevention, Little Rock ($50,000) –
to provide suicide prevention programs in
school districts in Baxter, Crawford and
Garland counties.
Arch Ford Educational Service Cooperative,
Plumerville ($79,715) – to create a
model agricultural program in schools in
Cleburne, Conway, Faulkner, Perry, Pope,
Pulaski, Van Buren and Yell counties.
Arkansas Cancer Coalition, Little Rock
($20,000) – to continue mobile cancer
screenings throughout Arkansas via the
Arkansas Minority Health Commission’s
Mobile Health Unit.
Arkansas Foodbank, Little Rock ($83,794)
– to fund a community health worker to
help people in Phillips, Monroe, Lee and
Arkansas counties become food secure
in the long term.
Arkansas Hospice, Inc., Little Rock
($140,100) – to provide palliative and
advanced primary and hospice care in 43
Arkansas counties via telehealth.
Arkansas Hunger Relief Alliance,
Little Rock ($92,363) – to fund a
program targeting 25 Alliance partners to
provide Arkansans training and education
about healthy dietary choices.
8
SPRING 2023
Arkansas Imagination Library,
Little Rock ($10,080) – to fund the Books
from Birth program, incorporating Dolly
Parton’s initiative into the state’s two
largest birthing hospitals.
Arkansas Rural Health Partnership,
Lake Village ($150,000) – to provide
mental health first aid training to
Arkansas first responders and other
healthcare workers.
Arkansas State University System
Foundation, Jonesboro ($136,250) – for
the Foundation’s Diversifying our Curing
Community program, assisting minority
students aspiring to attend medical school.
Arkansas Symphony Orchestra,
Little Rock ($101,052) – to provide
music engagement for Arkansas
Children’s Hospital patients and nursing
home residents.
Centers for Youth and Families,
Little Rock ($149,483) – to provide
integrated medical and behavioral
healthcare to Pulaski County adults
through a mobile unit and primary
care clinic.
Compassion Ministries, Ltd., Springdale
($12,577) – to provide case
management, parenting education,
housing and other services to pregnant
and parenting teens in crisis.
Cooper-Anthony Mercy Child Advocacy
Center, Hot Springs ($31,224) –
to fund a school-based child abuse
prevention program in Clark, Garland,
Grant, Hot Spring, Montgomery, Polk and
Saline counties.
Cossatot Community College of the
University of Arkansas, Cossatot
($64,000) – to provide hunger relief and
hygiene items for students in need.
Equality Crew, Little Rock ($25,000) –
to provide mentor and peer
community-building for LGBTQ+ youth
in Northwest Arkansas.
Goodness Village, Little Rock ($10,000) – to
provide short-term housing for cancer
patients and their caregivers who travel to
Central Arkansas for treatments.
Harmony Health Clinic, Little Rock
($46,365) – to expand services to
provide comprehensive medical and
behavioral healthcare to uninsured,
underserved and homeless Arkansans.
Hispanic Community Services, Inc.,
Jonesboro ($79,750) – to provide
bilingual mental health services and
education in Craighead, Crittenden,
Green, Independence, Jackson,
Lawrence, Mississippi, Poinsett
and Randolph counties.

Immerse Arkansas, Little Rock ($50,000)
– to provide youth who are aging out
of foster care, are homeless or have
been trafficked access to recreational
activities and other positive experiences.
Ivy Center for Education, Pine Bluff
($66,868) – to fund education,
mentorship and study supplies
for students aspiring to pursue
a medical career.
Jefferson Regional Medical Center
Foundation, Pine Bluff ($150,000) – to
provide cancer screenings and education
to residents in Southeast Arkansas.
Lyon College, Batesville ($117,300)
– to combine the initiatives of Lyon
College and the University of Arkansas
Community College at Batesville to
provide mental health and suicideprevention
services.
McGehee Hospital, Inc., McGehee
($112,250) – to offer telemedicine,
social work and therapy to Chronic
Care Management participants in
Desha, Arkansas, Chicot, Drew and
Lincoln counties.
Neighbor to Neighbor, Pine Bluff ($25,000)
– to provide food assistance, specifically
protein, to underserved communities in
Jefferson County.
Northwest Arkansas Crisis Intervention
Center, Inc., Springdale ($70,004) –
to support the Center’s suicide
prevention hotline.
Northwest Arkansas Food Bank, Springdale
($25,000) – to purchase healthy foods
for their mobile pantry program, serving
Benton, Carroll and Washington counties.
Northwest Arkansas Women’s Shelter,
Rogers ($29,500) – to provide healthy
food and mental health services to
domestic violence survivors and their
children in Benton, Carroll, Madison
and Washington counties.
Our House, Inc., Little Rock ($140,030)
– to hire a disability coordinator who,
working with UAMS, will offer targeted
services to Arkansans with disabilities to
overcome homelessness.
Ozark Mission Project, Little Rock
($40,000) – to construct wheelchair
ramps, porches and stairs for veterans
and low-income and disabled residents.
The Pack Shack, Cave Springs ($115,000) –
to provide healthy meals to Arkansans
in Desha, Jackson, Jefferson, Lafayette,
Mississippi, Monroe, Nevada, Ouachita,
Saline, Sharp, St. Francis and
Woodruff counties.
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Pediatrics Plus Community Connections,
Conway ($31,120) – to provide respite
care, resources and support for families
of special-needs children.
Ronald McDonald House Charities
of Arkansas, Little Rock ($70,610) –
to provide meals for families staying at
the Ronald McDonald House and meal
vouchers to families who have a child in
the UAMS NICU.
Ronald McDonald House Charities
of Arkoma, Springdale ($26,445) –
to provide room and board for families of
children receiving care at Mercy Hospital
in Fort Smith.
Shepherd’s Hope Medical Clinic, Little Rock
($25,000) – to provide health education
resources to the Latino community.
South Arkansas Community College,
El Dorado ($68,756) – to purchase a
high-fidelity pediatric simulation manikin
and training for students in the school’s
health sciences programs.
Springdale School District, Springdale
($105,115) – to fund the Springdale High
School Medical Academy and purchase
patient and CPR simulators.
The CALL, Little Rock ($16,028) –
to fund services to meet the immediate
mental health needs of foster families.
Union Rescue Mission, Little Rock
($89,675) – to complete two temporary
housing units and plan eight more for
those recovering from mental health
and substance use disorders and/or
domestic violence.
United Way of Northwest Arkansas,
Inc., Lowell ($79,400) – to expand
the Arkansas 211 program to offer
information on community programs
in Spanish and Marshallese.
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Number of grants
Number of grants
impacting impacting county county
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Grants
impacting
Arkansas
Number of grants
impacting county
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25-26 25-26
27-35
27-35
University of Arkansas Foundation, Inc.
(ASMSA), Hot Springs ($75,000) –
to develop a health education curriculum
integrating STEM fields with hands-on
agriculture experiences.
University of Arkansas Foundation, Inc.
(UAMS), Little Rock ($90,230) –
to provide mental health services
and training at 16 primary care clinics
throughout Arkansas.
University of Arkansas Foundation, Inc.
(UAMS), Little Rock ($112,389) –
to fund peer support services for
patients battling substance use and
mental health disorders.
University of Arkansas Foundation, Inc.
(UAMS), Little Rock ($149,984) –
to support the Family Medicine Parent
Partnership Program, designed to
help mothers and address maternal
depression.
University of Arkansas – Fayetteville
School of Social Work, Fayetteville
($73,550) – to evaluate its primary care
internship program and the impact of
social workers in a primary care setting.
University of Arkansas Little Rock, Little
Rock ($60,200) – to evaluate the
school’s primary care internship program
and the impact of social workers in a
primary care setting.
University of Central Arkansas, Conway
($51,801) – to allow students and faculty
to provide healthcare and services to
people who have dementia or are at risk
for Alzheimer’s disease.
University of Central Arkansas, Conway
($142,681) – to purchase diverse
manikins and related equipment for the
Nabholz Center for Healthcare Simulation.
SPRING 2023 9

Virtual behavioral health
If you need some mental health help, now you can
just pick up your phone or use your computer.
Virtual behavioral health services now are available
to members of fully insured* health plans offered
by Arkansas Blue Cross and Blue Shield and Health
Advantage.
Virtual health – often referred to as “telehealth” or
“telemedicine” – gives you peace of mind knowing
that expert care delivered by a state-licensed, boardcertified
physician, psychiatrist or licensed therapist is
at your fingertips. Access to the appropriate care when
and where you need it most can help you get answers,
guidance and even medicine to address a pressing
behavioral health issue when time, distance or your
schedule gets in the way of a trip to your doctor or
therapist. Your virtual health provider can connect
you with additional services and next steps to get you
feeling your best.
Access to the appropriate care
when and where you need it most
MyVirtualHealth.com
Use virtual behavioral
health for:
• Anxiety
• Depression
• Stress
management
• Panic disorders
• Addictions
• Bipolar disorders
• Eating disorders
• LGBTQ+ support
• Grief and loss
• Relationship
issues
• Men’s and
women’s issues
• Trauma
and PTSD
• More
It’s easy to access your virtual behavioral health benefit.
Go to MyVirtualHealth.com and follow the simple steps to
sign up or log in. If you are already signed up for Blueprint
Portal, simply log in with your username and password.
Virtual health should not be used for emergencies. If you
find yourself or someone you love in a true mental health
crisis, call or text the Suicide & Crisis Lifeline at 988 or go to
the nearest emergency room.
* Virtual health services are available for fully insured members. “Fully
insured” means members who purchase their health insurance directly
(individuals) and those whose health insurance is provided by their
employer (group coverage) through Arkansas Blue Cross or Health
Advantage. Some members of self-funded groups also have virtual
health. Members whose coverage includes virtual health should be
able to register successfully at MyVirtualHealth.com. Members whose
coverage does not include virtual health will not be able to register
successfully at MyVirtualHealth.com. Call the customer service number
on your member ID card to learn whether virtual health is available to you.
10
SPRING 2023

Find Care
when you need it
Did you know you can find in-network providers using our member portal and mobile
app? Our Find Care and Costs tool allows you to search for doctors by name, specialty
or facility. You can also compare providers, read reviews of providers from other
members, and see information like hours and locations. You can even estimate costs
for more than 1,600 medical services, if your plan supports cost estimates.
The Find Care and Costs tool is available 24/7 in our mobile app and member portal.
Visit the blueprintportal.com to find care or estimate costs. Or use the QR codes
below to visit the App Store or Google Play to download the app today.
11:24
MENU
5G+ 100
Home ID Card Claims Coverage & Copays
ARHOME Members!
Don’t risk losing your health coverage
Did you receive a renewal form from the Arkansas
Department of Human Services (DHS)?
Fill out the form and return it to DHS as soon as you can to
avoid losing your health insurance if you are still eligible.
Have questions or need to update your contact info
with DHS?
• Call 844-872-2660
• Go online at ar.gov/renew
• Visit your local DHS office
We’re here to help guide you through the process. If you
have any questions about why you need to contact DHS,
please call your agent, visit your nearest ArkansasBlue
Welcome Center or give our customer service team a call
at 800-800-4298, Monday – Friday, 8 a.m. - 5 p.m.
SPRING 2023
11

Tickets, prizes
and goodies!
Stop by our ArkansasBlue Welcome Centers for these events
Our ArkansasBlue Welcome Centers take good care of our communities, and
your family, too. Below are just a few of the fun events we have planned. Follow
the QR code below to visit our new community calendar, and find our locations
at arkbluecross.com/locations. Check often for new activities near you.
Rogers
Fayetteville
ArkansasBlue
Welcome Centers
Fayetteville and
Rogers Welcome
Centers
Caring for you and baby, too!
Pregnant or planning to become pregnant? Let us shower you
with maternal health info, giveaways, and prizes. Join us at the
ArkansasBlue Welcome Center in Rogers (4602 W. Walnut St.)
for a free maternal health seminar, Take Good Care: Mom and
Baby. The event is from 5:30-7:30 p.m. on April 13. You can
register to win $150 toward your baby registry. You don’t need
to be an Arkansas Blue Cross member to attend.
The sun will come out tomorrow!
You could win two free tickets to see Annie at 2 p.m.
on May 7 at the Walton Arts Center. To register to win,
stop by our ArkansasBlue Welcome Center in Fayetteville
(3013 N. College Ave.) Registration is open April 3-28.
Winners announced May 1.
It’s a blue, blue summer!
Splash into summer with Arkansas Blue Cross and
Blue Shield. Stop by any ArkansasBlue Welcome Center
statewide 11 a.m. – 1 p.m. on June 23 and enjoy food
and fun and register for awesome prizes. Follow us on
social media for more event details.
Catch some baseball tickets!
Free tickets and discounts are available for
the Arkansas Travelers in Little Rock and the
Northwest Arkansas Naturals in Springdale.
See our back page for more details.
Take good care
of your heart!
Join us at the Central Arkansas
Heart Walk on April 29 at North
Shore Riverwalk Park in North
Little Rock. We’ll have a tent
for fun games and prizes! It’s a
great way to boost your heart
health, both physically and
emotionally! To participate, visit
centralarkansasheartwalk.org.
12 SPRING 2023

Arkansas Blue Cross presents
the Second Annual
Juneteenth 5K
Arkansas Blue Cross and Blue Shield is sponsoring the Second
Annual Mosaic Templars Cultural Center Juneteenth in Da Rock 5K
Walk/Run at 7 a.m., June 17, in downtown Little Rock. The event,
which supports the nationally accredited African American museum
of history and culture on historic West Ninth Street, celebrates the
emancipation of enslaved African Americans in the United States.
The 3.2-mile route features several of the city’s African American
historical sites.
Registration fees for the 5K walk/run range
from $35 to $65. For more information, call
the museum at (501) 683-3593 or visit their
website at arkansasheritage.com/mosaictemplars-cultural-center.
Traveling
abroad soon?
Don’t forget to enroll in
international health insurance
before you leave!
arkbluecross.com/travel
800-392-2583
GeoBlue health plans are offered in cooperation with
many Blue Cross ® and Blue Shield ® companies, including
Arkansas Blue Cross and Blue Shield. You do not have to
be currently enrolled in an Arkansas Blue Cross and Blue
Shield medical plan to purchase most GeoBlue plans.
SPRING 2023 13

Enjoy the rewards of
Arkansas Blue Medicare
Welcome! Our Arkansas Blue Medicare team works hard every day to
take good care of you. Thank you for choosing us to be your partner in health.
As an Arkansas Blue Medicare member, you can enjoy these free benefits:
$
0
$0 copays for preventive care visits with your
primary care provider (PCP), telehealth visits,
labs, and diabetic supplies.
Free hearing services, including a routine yearly
exam, fitting and evaluation for hearing aids, and
affordable options for hearing devices.
Free access to health education, pharmacysaving
services and a SilverSneakers fitness
program membership.
You can earn up to $275 through our Healthy Blue Rewards
program. Want your first $10 in rewards? Easy! Register for the
rewards program by calling 800-960-6360 (TTY 711) or go
online to ArkansasHealthyBlue.Healthmine.com to sign up.
Other Healthy Blue Rewards can be yours by completing any of the
following actions, screenings, or vaccines that apply to you:
• Medicare Annual Wellness Visit: $50
• Mammogram: $25
• HbA1C test: $25
• Diabetic retinal eye exam: $25
• Colonoscopy: $50
• Flu vaccine (available fall 2023): $15
• Read six health education articles: $15
• Complete a Health Plan Feedback survey: $10
• Complete at least two Health Journey surveys: $10
• Register for Rx Savings Solutions online: $5
Use your earnings to redeem Healthy Blue Rewards for gas, food,
fitness merchandise, wellness accessories and more!
14
SPRING 2023

Dental care
is an important part of overall
healthcare – and we make it easy!
Our dental and health plans work together
to help you live healthier.
To find the plan that is right for you and your budget:
800-392-2583
arkbluecross.com/dental
Customer Service
N U M B E R S
May we help? For customer service, please call toll free:
Arkansas Blue Medicare Advantage
HMO Plans (H6158) 844-463-1088
PPO Plans (H3554) 844-201-4934
PFFS Plans (H4213) 877-233-7022
Arkansas Blue Medicare Prescription
Drug Plans (S5795): 866-390-3369
Health Advantage Medicare Advantage
HMO Plans (H9699): 877-349-9335
Arkansas Blue Cross and Blue Shield
Medicare Supplement Plans 800-238-8379
Arkansas Blue Cross members 800-238-8379
Pharmacy questions 800-863-5561
Specialty Rx pharmacy questions 866-295-2779
Arkansas Blue Cross Metallic members
(Gold, Silver, Bronze, Catastrophic) 800-800-4298
Pharmacy questions 800-969-3983
Health Advantage members 800-843-1329
BlueAdvantage members 888-872-2531
Pharmacy questions 888-293-3748
Federal Employee Program members 800-482-6655
Arkansas State Employees /
Public School Employees 800-482-8416
Looking for health or dental insurance? We can help!
For individuals, families 800-392-2583
For employer groups * 800-421-1112
Visit our websites
for more information:
• arkansasbluecross.com
• arkbluemedicare.com
• hub.arkansasbluecross.com
• healthadvantage-hmo.com
• blueadvantagearkansas.com
• blueandyoufoundationarkansas.org
Prefer to speak with someone close to home?
Call or visit one of our Welcome Centers near you:
Fayetteville
3013 N. College Ave. 479-379-5180
Fort Smith
3501 Old Greenwood Road – Suite 3 479-648-1635
Hot Springs
1635 Higdon Ferry Road – Suite J 501-620-2620
Jonesboro
2110 Fair Park Blvd. – Suite I 870-935-4871
Little Rock (MIDTOWN)
416 S. University Ave. – Suite 110 501-396-8675
Pine Bluff
509 Mallard Loop Drive 870-536-1223
Rogers
4602 W. Walnut St. 479-973-6675
Texarkana
1710 Arkansas Blvd. 870-773-2584
* Arkansas Blue Cross, Health Advantage and
BlueAdvantage Administrators of Arkansas
SPRING 2023
15

PRSRT STD
U.S. POSTAGE
PAID
ARKANSAS BLUE CROSS
BLUE SHIELD
72201
Good Catch
and
Good Care!
Let us take your family to the ol’ ball game!
Friday, May 5
7:05 p.m.
Northwest
Arkansas Naturals
Arvest Ballpark, Springdale
Free tickets are available at our
NWA ArkansasBlue Welcome Centers
in Fayetteville and Rogers. Go to
arkbluecross.com/locations to find one
close to you. At the game you can visit our
booth for giveaways, register for prizes and
get answers on health insurance questions.
Saturday, June 3
7:10 p.m.
Arkansas
Travelers
Dickey-Stephens Park,
North Little Rock
Arkansas Blue Cross, Health
Advantage and BlueAdvantage
members can show a member
ID card for $3 off admission.
Stick around after the game
for fireworks!
00002.07.01-0223