Blueprint - SPRING 2023

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A publication for the policyholders of the Arkansas<br />

Blue Cross and Blue Shield family of companies <strong>SPRING</strong> <strong>2023</strong><br />

Arkansas Blue Cross offers<br />

free mental health training to Arkansans<br />

PAGE 4<br />

Arkansas Blue Cross case<br />

manager helps member<br />

PAGE 6<br />

The Blue & You<br />

Foundation awards grants<br />

throughout the state<br />

PAGE 8<br />

Virtual behavioral<br />

health<br />


aWordwith Curtis Barnett<br />

Our President and Chief Executive Officer<br />

Taking good care of community health<br />

When we say that we take good<br />

care of our members, it is more<br />

than a focus on only their physical<br />

needs. We recognize that every<br />

single person we touch has a<br />

unique story. Their physical and<br />

mental health, as well as their<br />

socioeconomic factors, all play a<br />

part in their overall health. That’s<br />

why we’re committed to providing<br />

resources that address the whole<br />

health of a person. I’d like to<br />

share a bit about how we invest in<br />

community health.<br />

Investing in a healthier future<br />

Through community investments<br />

and partnerships, we’re working<br />

to ensure that every Arkansan<br />

has access to quality, affordable,<br />

and equitable care. From funding<br />

projects and initiatives directly or<br />

through the Blue & You Foundation<br />

for a Healthier Arkansas, to<br />

supporting local community<br />

spaces, we’re investing in a<br />

healthier future and encouraging<br />

our neighbors to pay it forward.<br />

In this issue of <strong>Blueprint</strong>, you will<br />

learn about our new initiatives<br />

with the people of Arkansas in<br />

celebration of our upcoming<br />

75 th anniversary. We are already<br />

well under way in training and<br />

certifying more than 750 first<br />

responders, school teachers,<br />

community members and many<br />

others in Mental Health First Aid.<br />

The course provides the training<br />

needed to respond when someone<br />

is in crisis. And we are helping one<br />

school in each of our 75 counties<br />

transform a space within their<br />

facilities into a calming room to<br />

help stressed students have a<br />

place to take a breath, refocus<br />

and gather their thoughts.<br />

In your communities<br />

Did you know our eight regional<br />

and ArkansasBlue Welcome<br />

Centers have community rooms you<br />

can reserve for free to hold club<br />

meetings, classes and more? And<br />

the welcome centers have become<br />

so active in their communities<br />

that we’ve developed a community<br />

events calendar to keep up with all<br />

the educational seminars, fitness<br />

classes and family-friendly activities<br />

they host. You can find a QR code<br />

to the community events calendar<br />

on pages 5 and 12.<br />

Paying it forward<br />

Our employees also invest in<br />

making positive changes within<br />

their communities. Employees at<br />

the ArkansasBlue Welcome Center<br />

in Jonesboro donated an automated<br />

external defibrillator (AED) to<br />

the First Free Will Baptist Church<br />

sanctuary, through the Jonesborobased<br />

Community Health Education<br />

Foundation (CHEF) AED Placement<br />

Program. That donation, and quick<br />

action from his congregation, later<br />

saved the life of Deacon Phil Cook,<br />

whose heart stopped during a church<br />

service. The congregation went on<br />

to pay it forward to another church in<br />

the community, supplying an AED to<br />

First Christian Church (Disciples of<br />

Christ), again through CHEF.<br />

Patient-Centered Medical Homes<br />

Our health isn’t just determined by<br />

our physical needs. It is also partly<br />

defined by social determinants of<br />

health – where we live, how safe or<br />

stressful our environments are, and<br />

our access to quality education,<br />

healthy foods, good hygiene and<br />

transportation. The PCMH program<br />

encourages primary care clinics<br />

to deliver evidence-based care<br />

through innovation and a holistic<br />

approach. Arkansas Blue Cross<br />

helped bring the PCMH program<br />

to Arkansas. We are proud to<br />

be one of the payers rewarding<br />

participating clinics for making a<br />

difference in their communities.<br />

When several people in the town of<br />

Gould, population 837, struggled to<br />

find places to wash their clothes, St.<br />

Elizabeth Health & Dental Center (a<br />

PCMH clinic) added washers and<br />

dryers to its long list of provided<br />

services. The clinic serves as a<br />

gathering place and community<br />

lifeline, providing necessary health<br />

resources to the residents of Gould.<br />

At Arkansas Blue Cross, we live<br />

where you live. Our communities and<br />

neighborhoods matter to everyone’s<br />

health. Taking good care of Arkansas<br />

helps us take good care of you.<br />

2 <strong>SPRING</strong> <strong>2023</strong>

Arkansas Blue Cross Behavioral Health Team<br />

Minding behavioral health<br />

New team targets mental matters<br />

At Arkansas Blue Cross and Blue Shield, we believe<br />

behavioral and physical health are connected. To make<br />

sure our members have access to the best behavioral<br />

care available, we have launched a new dedicated and<br />

specialized behavioral health team. They work closely<br />

with our existing case management team to assist<br />

members with behavioral health-related conditions.<br />

The Arkansas-based team helps members connect to<br />

local providers and community resources near their<br />

homes. They offer preventive outreach, recovery support,<br />

integrated whole person case management, a family of<br />

programs and education and promote awareness. They<br />

are your go-to experts for help finding the age-appropriate<br />

behavioral health providers for specific conditions like<br />

anxiety, depression, substance use, and more severe<br />

mental illness to help children and adults alike.<br />

The behavioral health team has three nurses, three social<br />

workers and an innovative use of peer support specialists<br />

– individuals with “lived experience” who serve as a<br />

trusted local support resource.<br />

“Behavioral health is central to overall health, and our<br />

team is here to serve our members and change lives,”<br />

David Jacobson, vice president of Medicaid Strategy<br />

& Business Development said. “We’re just starting the<br />

journey and will expand our reach and programs. Many<br />

of us have experienced a behavioral health condition<br />

in our own lives or through someone we know. As with<br />

a physical condition, it’s important to be open and<br />

observant and get care when needed. Our team is here<br />

to help make a difference.”<br />

The team’s services to fully insured group and individual<br />

health plan members began on February 13.<br />

<strong>SPRING</strong> <strong>2023</strong><br />


Training at the Jonesboro ArkansasBlue Welcome Center<br />

Mental Health First Aid<br />

Free training to help you see the signs and act fast<br />

Is your co-worker struggling with thoughts of suicide?<br />

Can you tell if your neighbor is depressed, anxious or seriously stressed?<br />

Could your best friend be fighting substance use?<br />

With proper training, you might be able to spot the signs of mental distress in those<br />

around you and lend them a helping hand. You could even save a life.<br />

One in five Americans live with a mental illness * and more than 120 die by suicide every<br />

day. To save lives and improve the well-being of Arkansas communities, Arkansas Blue<br />

Cross and Blue Shield is offering Take Good Care: Mental Health First Aid.<br />

Throughout <strong>2023</strong>, dozens of mental health first aid classes will be offered throughout<br />

the state, free of charge. The training is open to all Arkansans. Classes will be taught<br />

by instructors with the Arkansas Rural Health Partnership. Certification will be<br />

provided through the National Council for Mental Wellbeing.<br />

4 <strong>SPRING</strong> <strong>2023</strong><br />

“For years, we have been committed to addressing behavioral health needs and<br />

normalizing the conversation around mental health in Arkansas,” said Arkansas Blue<br />

Cross President and Chief Executive Officer Curtis Barnett. “As we enter our 75 th year<br />

of serving Arkansans, we have a goal of providing this important training to at least<br />

750 people statewide. We believe knowing mental health first aid is as important as<br />

knowing CPR and can save lives.”<br />

*Source: National Institute of Mental Health


Common signs and symptoms of mental<br />

health challenges<br />

Common signs and symptoms of<br />

substance use challenges<br />

How to interact with a person in crisis<br />

How to connect a person with help<br />

Expanded content on trauma, substance<br />

use and self-care<br />

“The availability of Mental Health First Aid training<br />

through this initiative will address the immediate<br />

need to equip a large number of individuals to<br />

recognize the signs and symptoms of poor mental<br />

health and provide early intervention,” said Mellie<br />

Bridewell, president and founder of the Arkansas<br />

Rural Health Partnership. “Individuals completing<br />

this training can act as ‘gatekeepers’ in their<br />

communities to assist those needing mental health<br />

intervention. The more of these gatekeepers we<br />

have in place, the healthier our communities can<br />

become and the more lives we can save.”<br />



Employers<br />

Police officers<br />

Hospital staff<br />

First responders<br />

Teachers<br />

Caring individuals<br />

Participants seeking certification will complete<br />

two hours of online pre-work, followed by a sixhour,<br />

in-person class. Lunch will be provided.<br />

We know it’s an investment, but well worth your<br />

time. Classes will be offered each month through<br />

September in Little Rock, Pine Bluff, Hot Springs,<br />

Texarkana, Jonesboro, Fayetteville, Rogers and<br />

Fort Smith. More classes will be added in the<br />

coming weeks in additional communities.<br />

To find a schedule of classes and complete<br />

the free online registration, visit<br />

arkansasbluecross.com/firstaid.<br />

Training at the Pine Bluff ArkansasBlue Welcome Center<br />

Training at the Hot Springs ArkansasBlue Welcome Center<br />

<strong>SPRING</strong> <strong>2023</strong><br />


Priscilla Doss, Jamie Doss<br />

and Melanie Dunman,<br />

B.S.N., R.N., CDP.<br />

Help through<br />

hard times<br />

Case manager provides vital<br />

support for member with<br />

spinal condition<br />

When Jamie Doss first met his Arkansas Blue<br />

Cross and Blue Shield case manager, he was drained –<br />

physically and emotionally.<br />

Doctors had few answers as to the origin of the pain and<br />

creeping paralysis that was gradually robbing him of his<br />

mobility. And now, he was being told it was all in his head.<br />

“It upset me,” Doss recalled. “It made me think maybe<br />

I was crazy. But deep down, I knew that there had to be<br />

something wrong with my back and my legs.”<br />

Doss, 52, worked as a concrete foreman for the<br />

city of Fayetteville. He and his wife of 32 years,<br />

Priscilla, a home health worker, live in the tightknit<br />

community of West Fork (10 miles south of<br />

Fayetteville). They met in West Fork schools and<br />

raised three children there.<br />

Doss worked outside most of his life and enjoyed<br />

playing outside, too.<br />

But in 2018, after 10 years of worsening back pain,<br />

he began a pattern of frequent visits to the doctor,<br />

ER and hospital.<br />

“It seemed like the more they did, the less it helped,”<br />

Doss said. “By 2022, it got to the point where I was<br />

crawling around on the floor and couldn’t stand up.”<br />

Doctors, though, could not pinpoint a cause and<br />

concluded it must be “conversion disorder” (a label<br />

for unexplained blindness, paralysis, etc.).<br />

Scans had found a few small nodules on Doss’ spine,<br />

and he had diabetes and high blood pressure, but<br />

nothing explained the pain and paralysis.<br />

That’s about the time Melanie Dunman, B.S.N., R.N.,<br />

CDP, a nurse case manager for Arkansas Blue Cross,<br />

entered the picture.<br />

6 <strong>SPRING</strong> <strong>2023</strong>

I have been in healthcare for<br />

33 years, and I still have a strong<br />

desire to help people and make<br />

their lives better wherever I can.<br />

— Melanie Dunman, B.S.N., R.N., CDP<br />

Nurse Case Manager • Arkansas Blue Cross<br />

“I had never seen anyone with that diagnosis,” Dunman<br />

said. “But it didn’t take me long to see that this was not<br />

in his mind.”<br />

After one particularly frustrating ER trip, Doss’ doctor<br />

(also a conversion disorder doubter) urged him to<br />

go back and insist that the hospital staff try harder<br />

to find answers.<br />

This time, an MRI scan found them – large nodules in<br />

the cauda equina (Latin for “horsetail”) nerve bundle at<br />

the bottom of the spinal column.<br />

A successful spine surgery followed, to remove three<br />

nodules. But it was not a magic cure.<br />

The Dosses face a future that includes lasting effects<br />

from disability. Jamie is unable to work. He has limited<br />

use of his legs, but he has lost feeling in them, and they<br />

can buckle unexpectedly.<br />

In addition, she helped Doss apply for long-term disability.<br />

Dunman, who is based in Jonesboro, connected Doss<br />

with resources available through the Arkansas Spinal<br />

Cord Commission and put him in touch with Disabled<br />

Sportsmen of Arkansas. The nonprofit group helps<br />

disabled people continue their pursuit of the outdoor life.<br />

“I think he’s regained a lot of that sense of<br />

independence,” Dunman said. “He is seeing now that<br />

there is a world out there for someone who has a<br />

disability.”<br />

“This case reaffirms why I do what I do,” Dunman added.<br />

“I have been in healthcare for 33 years, and I still have a<br />

strong desire to help people and make their lives better<br />

wherever I can.”<br />

Doss said that aside from his wife, who he describes as<br />

his “rock,” and support from his community, Dunman’s<br />

help and encouragement has been one of the most<br />

positive parts of the experience.<br />

“You would not believe how big a help she has been,” he<br />

said. “She calls and checks on me all the time and helps<br />

me communicate with the doctors, and she’s always<br />

there to lift my spirits. And Arkansas Blue Cross has<br />

been amazing. I don’t know where I would be if I didn’t<br />

have them for my health insurance.”<br />

While Dunman was glad that the Dosses finally had an<br />

accurate diagnosis, her focus turned to helping them<br />

regain some of the quality of life they had lost.<br />

“Jamie is a very hard worker,” Dunman said. “He is<br />

someone who has always been active and took great<br />

pride in his work. He also took great pleasure from<br />

helping his friends and neighbors and doing the things<br />

he loved. … I wanted to help him to be able to do as<br />

much as possible.”<br />

Doss had a standard walker and second-hand<br />

wheelchair, but the walker was inadequate, and the<br />

wheelchair was very heavy and difficult to maneuver.<br />

For in-home mobility, Dunman secured forearm crutches<br />

for more independent movement from room to room.<br />

She also helped them get a new, light-weight wheelchair<br />

that would be easier for Priscilla to load into and out of<br />

their car. She also saved the couple money by procuring<br />

the wheelchair before a new annual deductible kicked in.<br />

<strong>SPRING</strong> <strong>2023</strong> 7

Foundation invests<br />

$3.38 million to make<br />

Arkansas healthier<br />

Blue & You Foundation for a Healthier Arkansas recently awarded a total of $3.38 million in grants to 47 health-promoting<br />

initiatives spread throughout Arkansas. The Blue & You Foundation is a charitable foundation established and funded by<br />

Arkansas Blue Cross and Blue Shield to promote better health in the Natural State. Since 2001, the Blue & You Foundation<br />

has awarded more than $48 million to Arkansas nonprofits and governmental agencies.<br />

“These grants will fund dozens of projects touching Arkansans all over the state,” said Rebecca Pittillo, executive director of<br />

the Blue & You Foundation. “From supporting the Arkansas Suicide Prevention Hotline to providing recreational therapy to<br />

youth aging out of foster care, the <strong>2023</strong> grants will impact Arkansans in a powerful way. The organizations we have funded<br />

are focused on improving the lives of people in our communities, which is also our goal at the Blue & You Foundation.”<br />

Mini grants of up to $2,000 each were also awarded this spring for projects ranging from safety equipment, to school<br />

health initiatives and efforts to address food insecurity.<br />

In <strong>2023</strong>, the Foundation will offer three grant cycles focusing on behavioral health, maternal and pediatric health and<br />

social determinants of health. For more information on trainings and the Blue & You Foundation grant process, visit<br />

blueandyoufoundationarkansas.org.<br />

The <strong>2023</strong> grant recipients are:<br />

American Foundation for Suicide<br />

Prevention, Little Rock ($50,000) –<br />

to provide suicide prevention programs in<br />

school districts in Baxter, Crawford and<br />

Garland counties.<br />

Arch Ford Educational Service Cooperative,<br />

Plumerville ($79,715) – to create a<br />

model agricultural program in schools in<br />

Cleburne, Conway, Faulkner, Perry, Pope,<br />

Pulaski, Van Buren and Yell counties.<br />

Arkansas Cancer Coalition, Little Rock<br />

($20,000) – to continue mobile cancer<br />

screenings throughout Arkansas via the<br />

Arkansas Minority Health Commission’s<br />

Mobile Health Unit.<br />

Arkansas Foodbank, Little Rock ($83,794)<br />

– to fund a community health worker to<br />

help people in Phillips, Monroe, Lee and<br />

Arkansas counties become food secure<br />

in the long term.<br />

Arkansas Hospice, Inc., Little Rock<br />

($140,100) – to provide palliative and<br />

advanced primary and hospice care in 43<br />

Arkansas counties via telehealth.<br />

Arkansas Hunger Relief Alliance,<br />

Little Rock ($92,363) – to fund a<br />

program targeting 25 Alliance partners to<br />

provide Arkansans training and education<br />

about healthy dietary choices.<br />

8<br />

<strong>SPRING</strong> <strong>2023</strong><br />

Arkansas Imagination Library,<br />

Little Rock ($10,080) – to fund the Books<br />

from Birth program, incorporating Dolly<br />

Parton’s initiative into the state’s two<br />

largest birthing hospitals.<br />

Arkansas Rural Health Partnership,<br />

Lake Village ($150,000) – to provide<br />

mental health first aid training to<br />

Arkansas first responders and other<br />

healthcare workers.<br />

Arkansas State University System<br />

Foundation, Jonesboro ($136,250) – for<br />

the Foundation’s Diversifying our Curing<br />

Community program, assisting minority<br />

students aspiring to attend medical school.<br />

Arkansas Symphony Orchestra,<br />

Little Rock ($101,052) – to provide<br />

music engagement for Arkansas<br />

Children’s Hospital patients and nursing<br />

home residents.<br />

Centers for Youth and Families,<br />

Little Rock ($149,483) – to provide<br />

integrated medical and behavioral<br />

healthcare to Pulaski County adults<br />

through a mobile unit and primary<br />

care clinic.<br />

Compassion Ministries, Ltd., Springdale<br />

($12,577) – to provide case<br />

management, parenting education,<br />

housing and other services to pregnant<br />

and parenting teens in crisis.<br />

Cooper-Anthony Mercy Child Advocacy<br />

Center, Hot Springs ($31,224) –<br />

to fund a school-based child abuse<br />

prevention program in Clark, Garland,<br />

Grant, Hot Spring, Montgomery, Polk and<br />

Saline counties.<br />

Cossatot Community College of the<br />

University of Arkansas, Cossatot<br />

($64,000) – to provide hunger relief and<br />

hygiene items for students in need.<br />

Equality Crew, Little Rock ($25,000) –<br />

to provide mentor and peer<br />

community-building for LGBTQ+ youth<br />

in Northwest Arkansas.<br />

Goodness Village, Little Rock ($10,000) – to<br />

provide short-term housing for cancer<br />

patients and their caregivers who travel to<br />

Central Arkansas for treatments.<br />

Harmony Health Clinic, Little Rock<br />

($46,365) – to expand services to<br />

provide comprehensive medical and<br />

behavioral healthcare to uninsured,<br />

underserved and homeless Arkansans.<br />

Hispanic Community Services, Inc.,<br />

Jonesboro ($79,750) – to provide<br />

bilingual mental health services and<br />

education in Craighead, Crittenden,<br />

Green, Independence, Jackson,<br />

Lawrence, Mississippi, Poinsett<br />

and Randolph counties.

Immerse Arkansas, Little Rock ($50,000)<br />

– to provide youth who are aging out<br />

of foster care, are homeless or have<br />

been trafficked access to recreational<br />

activities and other positive experiences.<br />

Ivy Center for Education, Pine Bluff<br />

($66,868) – to fund education,<br />

mentorship and study supplies<br />

for students aspiring to pursue<br />

a medical career.<br />

Jefferson Regional Medical Center<br />

Foundation, Pine Bluff ($150,000) – to<br />

provide cancer screenings and education<br />

to residents in Southeast Arkansas.<br />

Lyon College, Batesville ($117,300)<br />

– to combine the initiatives of Lyon<br />

College and the University of Arkansas<br />

Community College at Batesville to<br />

provide mental health and suicideprevention<br />

services.<br />

McGehee Hospital, Inc., McGehee<br />

($112,250) – to offer telemedicine,<br />

social work and therapy to Chronic<br />

Care Management participants in<br />

Desha, Arkansas, Chicot, Drew and<br />

Lincoln counties.<br />

Neighbor to Neighbor, Pine Bluff ($25,000)<br />

– to provide food assistance, specifically<br />

protein, to underserved communities in<br />

Jefferson County.<br />

Northwest Arkansas Crisis Intervention<br />

Center, Inc., Springdale ($70,004) –<br />

to support the Center’s suicide<br />

prevention hotline.<br />

Northwest Arkansas Food Bank, Springdale<br />

($25,000) – to purchase healthy foods<br />

for their mobile pantry program, serving<br />

Benton, Carroll and Washington counties.<br />

Northwest Arkansas Women’s Shelter,<br />

Rogers ($29,500) – to provide healthy<br />

food and mental health services to<br />

domestic violence survivors and their<br />

children in Benton, Carroll, Madison<br />

and Washington counties.<br />

Our House, Inc., Little Rock ($140,030)<br />

– to hire a disability coordinator who,<br />

working with UAMS, will offer targeted<br />

services to Arkansans with disabilities to<br />

overcome homelessness.<br />

Ozark Mission Project, Little Rock<br />

($40,000) – to construct wheelchair<br />

ramps, porches and stairs for veterans<br />

and low-income and disabled residents.<br />

The Pack Shack, Cave Springs ($115,000) –<br />

to provide healthy meals to Arkansans<br />

in Desha, Jackson, Jefferson, Lafayette,<br />

Mississippi, Monroe, Nevada, Ouachita,<br />

Saline, Sharp, St. Francis and<br />

Woodruff counties.<br />

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Pediatrics Plus Community Connections,<br />

Conway ($31,120) – to provide respite<br />

care, resources and support for families<br />

of special-needs children.<br />

Ronald McDonald House Charities<br />

of Arkansas, Little Rock ($70,610) –<br />

to provide meals for families staying at<br />

the Ronald McDonald House and meal<br />

vouchers to families who have a child in<br />

the UAMS NICU.<br />

Ronald McDonald House Charities<br />

of Arkoma, Springdale ($26,445) –<br />

to provide room and board for families of<br />

children receiving care at Mercy Hospital<br />

in Fort Smith.<br />

Shepherd’s Hope Medical Clinic, Little Rock<br />

($25,000) – to provide health education<br />

resources to the Latino community.<br />

South Arkansas Community College,<br />

El Dorado ($68,756) – to purchase a<br />

high-fidelity pediatric simulation manikin<br />

and training for students in the school’s<br />

health sciences programs.<br />

Springdale School District, Springdale<br />

($105,115) – to fund the Springdale High<br />

School Medical Academy and purchase<br />

patient and CPR simulators.<br />

The CALL, Little Rock ($16,028) –<br />

to fund services to meet the immediate<br />

mental health needs of foster families.<br />

Union Rescue Mission, Little Rock<br />

($89,675) – to complete two temporary<br />

housing units and plan eight more for<br />

those recovering from mental health<br />

and substance use disorders and/or<br />

domestic violence.<br />

United Way of Northwest Arkansas,<br />

Inc., Lowell ($79,400) – to expand<br />

the Arkansas 211 program to offer<br />

information on community programs<br />

in Spanish and Marshallese.<br />

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Number of grants<br />

Number of grants<br />

impacting impacting county county<br />

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Grants<br />

impacting<br />

Arkansas<br />

Number of grants<br />

impacting county<br />

23-24 23-24<br />

25-26 25-26<br />

27-35<br />

27-35<br />

University of Arkansas Foundation, Inc.<br />

(ASMSA), Hot Springs ($75,000) –<br />

to develop a health education curriculum<br />

integrating STEM fields with hands-on<br />

agriculture experiences.<br />

University of Arkansas Foundation, Inc.<br />

(UAMS), Little Rock ($90,230) –<br />

to provide mental health services<br />

and training at 16 primary care clinics<br />

throughout Arkansas.<br />

University of Arkansas Foundation, Inc.<br />

(UAMS), Little Rock ($112,389) –<br />

to fund peer support services for<br />

patients battling substance use and<br />

mental health disorders.<br />

University of Arkansas Foundation, Inc.<br />

(UAMS), Little Rock ($149,984) –<br />

to support the Family Medicine Parent<br />

Partnership Program, designed to<br />

help mothers and address maternal<br />

depression.<br />

University of Arkansas – Fayetteville<br />

School of Social Work, Fayetteville<br />

($73,550) – to evaluate its primary care<br />

internship program and the impact of<br />

social workers in a primary care setting.<br />

University of Arkansas Little Rock, Little<br />

Rock ($60,200) – to evaluate the<br />

school’s primary care internship program<br />

and the impact of social workers in a<br />

primary care setting.<br />

University of Central Arkansas, Conway<br />

($51,801) – to allow students and faculty<br />

to provide healthcare and services to<br />

people who have dementia or are at risk<br />

for Alzheimer’s disease.<br />

University of Central Arkansas, Conway<br />

($142,681) – to purchase diverse<br />

manikins and related equipment for the<br />

Nabholz Center for Healthcare Simulation.<br />

<strong>SPRING</strong> <strong>2023</strong> 9

Virtual behavioral health<br />

If you need some mental health help, now you can<br />

just pick up your phone or use your computer.<br />

Virtual behavioral health services now are available<br />

to members of fully insured* health plans offered<br />

by Arkansas Blue Cross and Blue Shield and Health<br />

Advantage.<br />

Virtual health – often referred to as “telehealth” or<br />

“telemedicine” – gives you peace of mind knowing<br />

that expert care delivered by a state-licensed, boardcertified<br />

physician, psychiatrist or licensed therapist is<br />

at your fingertips. Access to the appropriate care when<br />

and where you need it most can help you get answers,<br />

guidance and even medicine to address a pressing<br />

behavioral health issue when time, distance or your<br />

schedule gets in the way of a trip to your doctor or<br />

therapist. Your virtual health provider can connect<br />

you with additional services and next steps to get you<br />

feeling your best.<br />

Access to the appropriate care<br />

when and where you need it most<br />

MyVirtualHealth.com<br />

Use virtual behavioral<br />

health for:<br />

• Anxiety<br />

• Depression<br />

• Stress<br />

management<br />

• Panic disorders<br />

• Addictions<br />

• Bipolar disorders<br />

• Eating disorders<br />

• LGBTQ+ support<br />

• Grief and loss<br />

• Relationship<br />

issues<br />

• Men’s and<br />

women’s issues<br />

• Trauma<br />

and PTSD<br />

• More<br />

It’s easy to access your virtual behavioral health benefit.<br />

Go to MyVirtualHealth.com and follow the simple steps to<br />

sign up or log in. If you are already signed up for <strong>Blueprint</strong><br />

Portal, simply log in with your username and password.<br />

Virtual health should not be used for emergencies. If you<br />

find yourself or someone you love in a true mental health<br />

crisis, call or text the Suicide & Crisis Lifeline at 988 or go to<br />

the nearest emergency room.<br />

* Virtual health services are available for fully insured members. “Fully<br />

insured” means members who purchase their health insurance directly<br />

(individuals) and those whose health insurance is provided by their<br />

employer (group coverage) through Arkansas Blue Cross or Health<br />

Advantage. Some members of self-funded groups also have virtual<br />

health. Members whose coverage includes virtual health should be<br />

able to register successfully at MyVirtualHealth.com. Members whose<br />

coverage does not include virtual health will not be able to register<br />

successfully at MyVirtualHealth.com. Call the customer service number<br />

on your member ID card to learn whether virtual health is available to you.<br />

10<br />

<strong>SPRING</strong> <strong>2023</strong>

Find Care<br />

when you need it<br />

Did you know you can find in-network providers using our member portal and mobile<br />

app? Our Find Care and Costs tool allows you to search for doctors by name, specialty<br />

or facility. You can also compare providers, read reviews of providers from other<br />

members, and see information like hours and locations. You can even estimate costs<br />

for more than 1,600 medical services, if your plan supports cost estimates.<br />

The Find Care and Costs tool is available 24/7 in our mobile app and member portal.<br />

Visit the blueprintportal.com to find care or estimate costs. Or use the QR codes<br />

below to visit the App Store or Google Play to download the app today.<br />

11:24<br />

MENU<br />

5G+ 100<br />

Home ID Card Claims Coverage & Copays<br />

ARHOME Members!<br />

Don’t risk losing your health coverage<br />

Did you receive a renewal form from the Arkansas<br />

Department of Human Services (DHS)?<br />

Fill out the form and return it to DHS as soon as you can to<br />

avoid losing your health insurance if you are still eligible.<br />

Have questions or need to update your contact info<br />

with DHS?<br />

• Call 844-872-2660<br />

• Go online at ar.gov/renew<br />

• Visit your local DHS office<br />

We’re here to help guide you through the process. If you<br />

have any questions about why you need to contact DHS,<br />

please call your agent, visit your nearest ArkansasBlue<br />

Welcome Center or give our customer service team a call<br />

at 800-800-4298, Monday – Friday, 8 a.m. - 5 p.m.<br />

<strong>SPRING</strong> <strong>2023</strong><br />


Tickets, prizes<br />

and goodies!<br />

Stop by our ArkansasBlue Welcome Centers for these events<br />

Our ArkansasBlue Welcome Centers take good care of our communities, and<br />

your family, too. Below are just a few of the fun events we have planned. Follow<br />

the QR code below to visit our new community calendar, and find our locations<br />

at arkbluecross.com/locations. Check often for new activities near you.<br />

Rogers<br />

Fayetteville<br />

ArkansasBlue<br />

Welcome Centers<br />

Fayetteville and<br />

Rogers Welcome<br />

Centers<br />

Caring for you and baby, too!<br />

Pregnant or planning to become pregnant? Let us shower you<br />

with maternal health info, giveaways, and prizes. Join us at the<br />

ArkansasBlue Welcome Center in Rogers (4602 W. Walnut St.)<br />

for a free maternal health seminar, Take Good Care: Mom and<br />

Baby. The event is from 5:30-7:30 p.m. on April 13. You can<br />

register to win $150 toward your baby registry. You don’t need<br />

to be an Arkansas Blue Cross member to attend.<br />

The sun will come out tomorrow!<br />

You could win two free tickets to see Annie at 2 p.m.<br />

on May 7 at the Walton Arts Center. To register to win,<br />

stop by our ArkansasBlue Welcome Center in Fayetteville<br />

(3013 N. College Ave.) Registration is open April 3-28.<br />

Winners announced May 1.<br />

It’s a blue, blue summer!<br />

Splash into summer with Arkansas Blue Cross and<br />

Blue Shield. Stop by any ArkansasBlue Welcome Center<br />

statewide 11 a.m. – 1 p.m. on June 23 and enjoy food<br />

and fun and register for awesome prizes. Follow us on<br />

social media for more event details.<br />

Catch some baseball tickets!<br />

Free tickets and discounts are available for<br />

the Arkansas Travelers in Little Rock and the<br />

Northwest Arkansas Naturals in Springdale.<br />

See our back page for more details.<br />

Take good care<br />

of your heart!<br />

Join us at the Central Arkansas<br />

Heart Walk on April 29 at North<br />

Shore Riverwalk Park in North<br />

Little Rock. We’ll have a tent<br />

for fun games and prizes! It’s a<br />

great way to boost your heart<br />

health, both physically and<br />

emotionally! To participate, visit<br />

centralarkansasheartwalk.org.<br />

12 <strong>SPRING</strong> <strong>2023</strong>

Arkansas Blue Cross presents<br />

the Second Annual<br />

Juneteenth 5K<br />

Arkansas Blue Cross and Blue Shield is sponsoring the Second<br />

Annual Mosaic Templars Cultural Center Juneteenth in Da Rock 5K<br />

Walk/Run at 7 a.m., June 17, in downtown Little Rock. The event,<br />

which supports the nationally accredited African American museum<br />

of history and culture on historic West Ninth Street, celebrates the<br />

emancipation of enslaved African Americans in the United States.<br />

The 3.2-mile route features several of the city’s African American<br />

historical sites.<br />

Registration fees for the 5K walk/run range<br />

from $35 to $65. For more information, call<br />

the museum at (501) 683-3593 or visit their<br />

website at arkansasheritage.com/mosaictemplars-cultural-center.<br />

Traveling<br />

abroad soon?<br />

Don’t forget to enroll in<br />

international health insurance<br />

before you leave!<br />

arkbluecross.com/travel<br />

800-392-2583<br />

GeoBlue health plans are offered in cooperation with<br />

many Blue Cross ® and Blue Shield ® companies, including<br />

Arkansas Blue Cross and Blue Shield. You do not have to<br />

be currently enrolled in an Arkansas Blue Cross and Blue<br />

Shield medical plan to purchase most GeoBlue plans.<br />

<strong>SPRING</strong> <strong>2023</strong> 13

Enjoy the rewards of<br />

Arkansas Blue Medicare<br />

Welcome! Our Arkansas Blue Medicare team works hard every day to<br />

take good care of you. Thank you for choosing us to be your partner in health.<br />

As an Arkansas Blue Medicare member, you can enjoy these free benefits:<br />

$<br />

0<br />

$0 copays for preventive care visits with your<br />

primary care provider (PCP), telehealth visits,<br />

labs, and diabetic supplies.<br />

Free hearing services, including a routine yearly<br />

exam, fitting and evaluation for hearing aids, and<br />

affordable options for hearing devices.<br />

Free access to health education, pharmacysaving<br />

services and a SilverSneakers fitness<br />

program membership.<br />

You can earn up to $275 through our Healthy Blue Rewards<br />

program. Want your first $10 in rewards? Easy! Register for the<br />

rewards program by calling 800-960-6360 (TTY 711) or go<br />

online to ArkansasHealthyBlue.Healthmine.com to sign up.<br />

Other Healthy Blue Rewards can be yours by completing any of the<br />

following actions, screenings, or vaccines that apply to you:<br />

• Medicare Annual Wellness Visit: $50<br />

• Mammogram: $25<br />

• HbA1C test: $25<br />

• Diabetic retinal eye exam: $25<br />

• Colonoscopy: $50<br />

• Flu vaccine (available fall <strong>2023</strong>): $15<br />

• Read six health education articles: $15<br />

• Complete a Health Plan Feedback survey: $10<br />

• Complete at least two Health Journey surveys: $10<br />

• Register for Rx Savings Solutions online: $5<br />

Use your earnings to redeem Healthy Blue Rewards for gas, food,<br />

fitness merchandise, wellness accessories and more!<br />

14<br />

<strong>SPRING</strong> <strong>2023</strong>

Dental care<br />

is an important part of overall<br />

healthcare – and we make it easy!<br />

Our dental and health plans work together<br />

to help you live healthier.<br />

To find the plan that is right for you and your budget:<br />

800-392-2583<br />

arkbluecross.com/dental<br />

Customer Service<br />

N U M B E R S<br />

May we help? For customer service, please call toll free:<br />

Arkansas Blue Medicare Advantage<br />

HMO Plans (H6158) 844-463-1088<br />

PPO Plans (H3554) 844-201-4934<br />

PFFS Plans (H4213) 877-233-7022<br />

Arkansas Blue Medicare Prescription<br />

Drug Plans (S5795): 866-390-3369<br />

Health Advantage Medicare Advantage<br />

HMO Plans (H9699): 877-349-9335<br />

Arkansas Blue Cross and Blue Shield<br />

Medicare Supplement Plans 800-238-8379<br />

Arkansas Blue Cross members 800-238-8379<br />

Pharmacy questions 800-863-5561<br />

Specialty Rx pharmacy questions 866-295-2779<br />

Arkansas Blue Cross Metallic members<br />

(Gold, Silver, Bronze, Catastrophic) 800-800-4298<br />

Pharmacy questions 800-969-3983<br />

Health Advantage members 800-843-1329<br />

BlueAdvantage members 888-872-2531<br />

Pharmacy questions 888-293-3748<br />

Federal Employee Program members 800-482-6655<br />

Arkansas State Employees /<br />

Public School Employees 800-482-8416<br />

Looking for health or dental insurance? We can help!<br />

For individuals, families 800-392-2583<br />

For employer groups * 800-421-1112<br />

Visit our websites<br />

for more information:<br />

• arkansasbluecross.com<br />

• arkbluemedicare.com<br />

• hub.arkansasbluecross.com<br />

• healthadvantage-hmo.com<br />

• blueadvantagearkansas.com<br />

• blueandyoufoundationarkansas.org<br />

Prefer to speak with someone close to home?<br />

Call or visit one of our Welcome Centers near you:<br />

Fayetteville<br />

3013 N. College Ave. 479-379-5180<br />

Fort Smith<br />

3501 Old Greenwood Road – Suite 3 479-648-1635<br />

Hot Springs<br />

1635 Higdon Ferry Road – Suite J 501-620-2620<br />

Jonesboro<br />

2110 Fair Park Blvd. – Suite I 870-935-4871<br />

Little Rock (MIDTOWN)<br />

416 S. University Ave. – Suite 110 501-396-8675<br />

Pine Bluff<br />

509 Mallard Loop Drive 870-536-1223<br />

Rogers<br />

4602 W. Walnut St. 479-973-6675<br />

Texarkana<br />

1710 Arkansas Blvd. 870-773-2584<br />

* Arkansas Blue Cross, Health Advantage and<br />

BlueAdvantage Administrators of Arkansas<br />

<strong>SPRING</strong> <strong>2023</strong><br />



U.S. POSTAGE<br />

PAID<br />



72201<br />

Good Catch<br />

and<br />

Good Care!<br />

Let us take your family to the ol’ ball game!<br />

Friday, May 5<br />

7:05 p.m.<br />

Northwest<br />

Arkansas Naturals<br />

Arvest Ballpark, Springdale<br />

Free tickets are available at our<br />

NWA ArkansasBlue Welcome Centers<br />

in Fayetteville and Rogers. Go to<br />

arkbluecross.com/locations to find one<br />

close to you. At the game you can visit our<br />

booth for giveaways, register for prizes and<br />

get answers on health insurance questions.<br />

Saturday, June 3<br />

7:10 p.m.<br />

Arkansas<br />

Travelers<br />

Dickey-Stephens Park,<br />

North Little Rock<br />

Arkansas Blue Cross, Health<br />

Advantage and BlueAdvantage<br />

members can show a member<br />

ID card for $3 off admission.<br />

Stick around after the game<br />

for fireworks!<br />


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