Blueprint - SUMMER 2023

A publication for the policyholders of the Arkansas
Blue Cross and Blue Shield family of companies SUMMER 2023
Peace
&
Quiet
Blue & You Foundation helps students create a calm space
PAGE 4
Why case managers
are crucial
PAGE 6
Arkansas Blue Cross partnership
shows students paths for
behavioral health careers
PAGE 8
Arkansas Blue Cross
employees aid in
tornado recovery
PAGE 12

AWordwith Curtis Barnett
Our President and Chief Executive Officer
Preparing students for behavioral health careers
Arkansas Blue Cross and Blue
Shield recognizes that education is
essential to the successful future
of our youth. It’s important that
students have access to safe, highquality
schools and good career
paths when they finish.
When we learned about the
Academies of Central Arkansas
model from the Little Rock
Chamber of Commerce, it was
clear to us that our company
needed to play a role.
With our focus on mental and
behavioral health – recognizing
that physical health and mental
health are intimately and
completely connected, we knew
Parkview Arts & Science Magnet
High School was a perfect fit with
its pathway focused on health and
applied science with an emphasis
on mental and behavioral health.
We’re facing a mental and
behavioral health crisis in our
country. We continue to see
significant increases in rates
of depression, anxiety, suicidal
behaviors, and substance use,
especially among our adolescents
and young adults.
"Physical health and mental health are intimately and
completely connected. There is no health without mental
health," Arkansas Blue Cross and Blue Shield President and
Chief Executive Officer Curtis Barnett said during
a recent announcement of the
partnership with Parkview
Arts & Science Magnet
High School.
The mental and behavioral
healthcare challenges we face
are layered and complex, so
expanding the available mental
health workforce to meet the
growing demand must be part of
the solution.
A critical first step in growing the
behavioral health workforce is to
expose young people to mental
health career paths while they’re
in high school.
We look forward to working
alongside the Parkview team –
teachers, administrators, and an
academy coach – to develop and
deploy the mental and behavioral
health pathway of study.
There are many rewarding career
opportunities in the behavioral
health field, and the need is great.
We hope to provide engaging
learning opportunities for students
to help them not only understand
and prepare for the many job
opportunities in behavioral health
but also to appreciate how their
work helps people live better lives.
Our hope is that this will be an
amazing opportunity to make a real
difference in the future of our city
and state where these students will
live, work, and play in the future.
2 SUMMER 2023

Caring for family with Alzheimer’s disease:
a true labor of love
It has been called the long goodbye.
When a loved one begins to show
signs of Alzheimer’s disease, it can
be heartbreaking. Many families go
into denial. But early intervention with
new treatments can offer delays in
the progression of Alzheimer’s,
giving families the gift of more
time together.
Alzheimer’s disease, the most
common cause of dementia, usually
affects people age 65 and older.
More than 6 million Americans are
living with this disease, and that
number is forecast to more than
double by 2050, thanks to the aging
baby boomer generation. Their
care is a responsibility we all carry
– from individuals and caregivers
to the government and the nation’s
healthcare system.
According to “2023 Alzheimer’s
Disease Facts and Figures,” a
special report from the Alzheimer’s
Association, better care requires
conversations about memory
as soon as there are reasons
for concern. Knowledgeable,
accessible care teams led by
physician specialists can diagnose
the disease, monitor it as it
progresses, and treat it.
Studies have consistently shown that
there are ways to improve the lives
of those affected by Alzheimer’s and
other dementias and their caregivers.
They include using available
treatment options and managing any
coexisting conditions.
You can improve the quality of life
for a loved one with Alzheimer’s
by becoming educated about the
disease, training to manage your
loved one’s day-to-day life, and
ensuring their physicians and other
healthcare providers work together.
Encourage your loved one to
continue participating in activities
that bring them joy or a sense of
purpose. Help them to maintain
their relationships and friendships.
Connecting with others living with
dementia can also be helpful.
The good news is that new treatment
options are on the horizon.
Current treatments include seven
drugs approved by the U.S. Food
and Drug Administration for treating
Alzheimer’s. There are no cures, and
not all treatments are appropriate for
everyone living with Alzheimer’s, but
five of them aim to improve symptoms,
and the other two work to change the
underlying biology of the disease.
The recent discovery that Alzheimer’s
disease begins 20 or more years
before symptoms appear suggests
there is a large window during which
the disease’s progression may be
interrupted. Scientific advances,
including identifying biomarkers
for Alzheimer’s, allow for earlier
detection. This helps identify those
who may qualify for clinical trials of
experimental treatments that may
prevent or delay symptoms.
Need more information?
Contact the Alzheimer’s Association in your state.
SUMMER 2023 3

Peace
&
Quiet
Grant helps students
create a calm space
The middle school experience is a challenging time
for students. Add in a pandemic, and the stress
increases. When COVID-19 arrived in 2020, so did
remote learning and new methods of communicating
and interacting.
After seeing an idea for a mindfulness room,
Logan Guynn (far right) gathered with four
other students to plan and create the room.
Returning to school, a group of White Hall Middle
School seventh-graders saw the need for a safe
space, a mindfulness room where students who
are upset can retreat to calm down or talk with
a counselor.
Logan Guynn, now 14 and an eighth grader, saw the
idea for a mindfulness room on a list of unfinished
projects the pandemic had prevented the school’s
EAST (environmental and spatial technology) lab
from creating.
Each student has unique challenges in their lives,
some of which intensified during the pandemic
isolation, Logan said. “We were struggling with a
lot of disruptive people and a lot of mental health
issues, especially after not seeing each other for a
very long time during the pandemic.”
4
SUMMER 2023
Ordering items online to fill the room,
the students also assembled the
furnishings, including this small sofa.

Logan, along with other students Kaitlyn Cooper,
Emily Scarborugh, Hannah Harrison, and Presley
Bennett, all also now 14 and in the eighth grade,
helped create the room.
The students, assisted by a guidance counselor, applied
for and received a $1,000 mini grant from the Blue & You
Foundation for a Healthier Arkansas. Established in 2001,
the Foundation is evidence of the company’s intention
to provide caring solutions to the healthcare needs of all
Arkansans and advances the company's commitment to
corporate citizenship and the public good. The original plan
to transform a smaller storage space expanded after White
Hall Methodist Church's congregation also donated $1,000.
An Amazon wish list, posted on the school’s PTO Facebook
page, brought another $600 of items to fill the room.
The inviting space, completed in spring 2022, features
a calming atmosphere, soft music, journals, coloring
pages, sensory objects and games for the students
and teachers to use.
“The room is used by students who need to ‘cool down’
or de-escalate, are feeling overwhelmed or anxious,
or simply need a quick, quiet moment,” said Guidance
Counselor Michelle Bond, who oversees the space. It
allows students to return to the learning environment
feeling calmer, relaxed, and with an overall better sense
of belonging and feeling more grounded, she added.
“Seeing the room become a reality was great,”
Logan said. “It’s way beyond what we could ever
imagine. It’s become a safe place.”
Guidance Counselor Michelle Bond with White Hall Middle
School students (left to right) Logan Guynn, Presley Bennett,
Hannah Harrison, Kaitlyn Cooper, and Emily Scarborugh.
Nearly 200 students have already used the room,
which is also used for small group counseling
sessions, parent meetings and a relaxing retreat for
teachers during their prep periods.
“It gives students a place, outside of their family and
apart from the rest of the school, where they can come to
talk to someone or just sit down and relax,” said Presley.
“Our perspective on mental health has changed
drastically, seeing the room come to life and all of the
people who’ve benefited from it,” said Hannah.
Students’ feedback, left on a dedicated laptop, confirms
they appreciate it.
“All the students really respect the space and take good
care of it,” Michelle said. If funds allow, the originally
targeted, smaller space will be used to create a place for
students to meet with counselors or therapists.
Create a space for your school
As part of our 75th anniversary
milestone - and our commitment to
mental and behavioral health - Arkansas
Blue Cross and Blue Shield will award
funding for 75 quiet rooms in junior and
senior high schools around the state.
Watch for more information in August
about how your school can apply for
help in creating a calming space for
students who are needing to take a
break when feeling overwhelmed or to
pull away to refocus at school. Schools
will have until September 22 to apply.
The mindfulness room includes small details like positive, inspirational
messages and tactile objects like small toys to employ the sense of touch.
SUMMER 2023
5

Why do you need
a case manager?
When you or a loved one experience a health
issue, you need an advocate – a case manager
– to effectively navigate the world of doctors,
hospitals, and health insurance on your behalf.
There are many reasons you may need a nurse
case manager:
• You may be leaving the
hospital after surgery.
• You may have diabetes and
have trouble regulating your
blood sugar.
• You may be caring for a child
with uncontrolled asthma.
• You may need help finding
medical equipment.
• You may have learned you
have a frightening illness
you don’t know much about.
The reasons are endless, but the answer is the
same. Nurse case managers are here to help.
6
SUMMER 2023

Kathy
Hendon
Our registered nurses (RNs) work directly with
members to ensure they get needed medical care
as efficiently as possible. They keep the lines of
communication open with physicians, make sure
members completely understand the instructions
for medications and help with any billing or
claims issues.
Our case managers assist members in getting
help for their specific needs, ranging from
pregnancy to heart disease. They also work with
their families and medical care providers to
address each health issue from every angle.
If you struggle with a health condition, Arkansas
Blue Cross and Blue Shield’s case managers are
ready to answer questions about your condition,
help develop a plan, teach self-care techniques,
and connect you to support services.
Our entire team of RN case managers, dedicated
to this very purpose, are ready to help you and
your family navigate the stresses of challenging
health situations. But they can’t share that help
unless they are aware that you need it, so your
first step is to call the customer service number
on the back of your member ID card.
Case management
helps Joe with
diabetes supplies
Joe Killion, an Arkansas Blue Cross and Blue Shield
member in Tennessee, has type 1 diabetes. He
has used a continuous glucose monitoring system
for five years, but recently his supplier stopped
accepting his insurance for his sensors.
Joe tried to get his supplies elsewhere but was
unsuccessful. That’s when he turned to Arkansas
Blue Cross and RN case manager Kathy Hendon
for help.
“It involved several calls and working with his
doctor, but, after many phone calls and emails,
we finally found a vendor who would provide his
sensors,” Kathy said.
“If Kathy would not have stepped in, I would not
have received them,” said Joe, whose blood glucose
levels quickly improved after receiving the sensors.
“It was a pleasure to work with Mr. Killion,” Kathy
said. “I’m always happy to assist members with
their healthcare needs.”
SUMMER 2023 7

New partnership
introduces students to
behavioral health careers
Mental health and overall health go hand-in-hand. That’s why Arkansas Blue Cross and
Blue Shield is continuing its commitment to mental health with its latest partnership.
Arkansas Blue Cross is
partnering with the Greater
Little Rock Regional Chamber
of Commerce and the Little
Rock School District to form
the Arkansas Blue Cross and
Blue Shield Academy of Health
at Parkview Arts and Science
Magnet High School.
The partnership will allow
students interested in mental
and behavioral health-related
careers to gain real world
experience through guest
lectures, career mentors,
industry tours, and job
shadowing.
8
SUMMER 2023
During the announcement in
March, Arkansas Blue Cross
President and Chief Executive
Officer Curtis Barnett shared
that the partnership is a natural
fit because of the company’s
commitment to overall health.
“Physical health and mental
health are intimately and
completely connected,” he told
the crowd that gathered for the
announcement.
The Academy of Health is
one of the participants in the
Academies of Central Arkansas,
an initiative of the Little Rock
Regional Chamber being
implemented in all four
public school districts in
Pulaski County.
The Academies’ model
of teaching and learning
transforms the public high
school experience by blending
core academics with career and
technical education. Students
better engage with their math,
science, English, and social
studies when taught through
the lens of an occupation or
industry presented by a local
business partner.

Zoe Shepherd, a ninth grader
who is participating in Parkview’s
Academy, spoke during the
March announcement and said
her future career aspirations
drew her to the program.
"I want to be a pediatric
physical therapist when I grow
up," Zoe said. "I know physical
and mental health are directly
connected, and the opportunities
this partnership will provide me
will better equip me to serve my
patients in the future."
Little Rock Regional Chamber
President and Chief Executive
Officer Jay Chesshir applauded
the role Arkansas Blue Cross
will have in the Academy and
encouraged other businesses to
join the effort.
“We need businesses engaged
in our public high schools to
provide relevance and reallife
examples to students’
college and career preparation.
Arkansas Blue Cross
understands the important
role it plays in that regard and
is a shining example of that
commitment. They are one of
many companies stepping up
to partner and lead the charge
in transforming our public high
schools in Pulaski County.”
Little Rock School District
Superintendent Dr. Jermall
Wright said the Academy
model provides “21 st century
educational experiences that
make learning real and relevant.
This partnership is particularly
timely in that it highlights
desirable career pathways
while simultaneously meeting
the needs of our students and
community and addressing
today’s challenges.”
This partnership is
particularly timely
in that it highlights
desirable career
pathways while
simultaneously
meeting the needs
of our students and
community and
addressing today’s
challenges.
– Dr. Jermall Wright
Little Rock School District
Superintendent
SUMMER 2023 9

Taking good care
of the community
Winter, Spring,
SUMMER and Fall!
In addition to caring for you and your family, Arkansas Blue Cross believes in taking care of our communities.
Here are just a few of the many ways we work to improve all Arkansans’ quality of life. Follow the QR code
to the right to visit our new community calendar and find our locations at arkbluecross.com/locations.
Caring for you and baby, too!
Pregnant or planning to become pregnant? Let us
shower you with maternal health info, giveaways,
and prizes. Join us at the ArkansasBlue Welcome
Center in Rogers (4602 W. Walnut St.) for a free
maternal health seminar, Take Good Care: Mom
and Baby. The event is from 5:30-7:30 p.m. on
July 13. You can register to WIN $150 toward
your baby registry. You don’t need to be an
Arkansas Blue Cross member to attend.
Visit arkansasbluecross.com/
support/community-events or
scan the QR code to find other
events our Welcome Centers
are hosting.
Take good care of your social,
mental and physical health
Let the Blue & You Fitness Challenge * help!! The
2023 Blue and You Fitness Challenge just wrapped
up its 20 th anniversary and is gearing up for next
year. Visit blueandyoufitnesschallengeark.com
using our QR code to find out more and
register for the 2024 Challenge. Strong starts here!
Down, set, hut!
To celebrate the kickoff of another great football
season, the ArkansasBlue Welcome Centers
statewide will be hosting a fun, free event –
an ArkansasBlue Blitz!
Hey batter, batter ...
Join Arkansas Blue Cross at Arvest Ballpark in
Springdale on July 22 and August 12 for a chance
to watch some great Northwest Arkansas Naturals
baseball and register to win great prizes. Look for
the Arkansas Blue Cross tent when you get there.
We look forward to seeing you at the ol’ ballgame!
The event(s) are tentatively scheduled for
3-6 p.m., Friday, September 22. The ArkansasBlue
Welcome Centers will serve up hot dogs and
drinks, host fun games and give away great prizes.
And that’s not all. The first 30 people will receive
a $25 gift card. Participants can
also register to win a Blackstone ®
Tailgater, pop-up canopy, cooler,
camping chairs and more!
10 SUMMER 2023
*The Blue and You Fitness Challenge is a program of Arkansas Blue Cross and Blue Shield,
the Arkansas Department of Health and the Arkansas Department of Human Services.

Mental Health First Aid Classes
Free Mental Health
First Aid training
for Arkansans
Arkansas Blue Cross and Blue Shield is
offering dozens of free Take Good Care:
Mental Health First Aid classes, open to all
Arkansans, in our ArkansasBlue Welcome
Centers throughout the state. The inperson
classes, led by instructors with the
Arkansas Rural Health Partnership, include
two hours of online pre-work that can be
done at the participant’s own pace.
The classes, held from 10 a.m. to 4:30
p.m., are designed to save lives and
improve the well-being of Arkansans and
their communities. One in five Americans
live with a mental illness, and more than
120 die by suicide every day.
The class covers common signs and
symptoms of mental health and substance
use issues and how to interact with a
person in crisis and connect them with
help. Participants
who complete the
classes will receive
certification from the
National Council for
Mental Wellbeing.
JULY 15 Little Rock: 416 S. University Ave., Suite 110
18 Texarkana: 1710 Arkansas Blvd.
Pine Bluff: 509 Mallard Loop
19 Hot Springs: 1635 Higdon Ferry Road, Suite J
20 Jonesboro: 2110 Fair Park Blvd., Suite I
Fort Smith: 3501 Old Greenwood Road, Suite 3
29 Rogers: 4602 W. Walnut St.
AUG 12 Little Rock: 416 S. University Ave., Suite 110
15 Texarkana: 1710 Arkansas Blvd.
Pine Bluff: 509 Mallard Loop
16 Fort Smith: 3501 Old Greenwood Road, Suite 3
Hot Springs: 1635 Higdon Ferry Road, Suite J
17 Jonesboro: 2110 Fair Park Blvd., Suite I
Fayetteville: 3013 N. College Ave.
26 Rogers: 4602 W. Walnut St.
SEPT 9 Little Rock: 416 S. University Ave., Suite 110
Fayetteville: 3013 N. College Ave.
12 Texarkana: 1710 Arkansas Blvd.
Pine Bluff: 509 Mallard Loop
13 Hot Springs: 1635 Higdon Ferry Road, Suite J
14 Jonesboro: 2110 Fair Park Blvd., Suite I
Fort Smith: 3501 Old Greenwood Road, Suite 3
16 Rogers: 4602 W. Walnut St.
SUMMER 2023
11

Helping Arkansans
the storm
A fter tornadoes devastated parts of central and
northeast Arkansas on March 31, Arkansas Blue
Cross and Blue Shield employees stepped up to
help our neighbors.
Employees volunteered their time and energy in
the immediate days and weeks after the tornadoes.
They sorted donations at the Emergency Operation
Center in Little Rock just days after the tornado;
worked to clear out homes and yards in some of
the hardest hit areas in Jacksonville; created boxes
to meet survivors’ essential needs at the FEMA
command center in North Little Rock; and provided
lunch to 75 volunteers helping with tornado clean
up in Wynne.
Employees also pitched in financially, donating to
the company’s Take Good Care of Arkansas Tornado
Survivors account. Arkansas Blue Cross matched
employees’ donations 2 to 1. A total of $20,000 went
to the Arkansas chapter of the American Red Cross
for its disaster relief efforts in the state.
“Arkansas Blue Cross employees have shown a
commitment to volunteering in their communities time
after time,” said President and CEO Curtis Barnett.
“After the recent tornadoes, our team members
quickly pitched in to help, giving both their time and
their money. I could not be prouder of the work they
are doing to help those affected by the storms.”
Arkansas Blue Cross and its family of companies also
made assistance available to members in other ways.
Eligible members covered by Arkansas Blue Cross,
Health Advantage or BlueAdvantage Administrators
of Arkansas were given a one-time, 10-day
emergency refill on maintenance medications.
The company provided pharmacy benefit exceptions
to our members who lost their medications in the
destruction and offered counseling services to
members in need of emotional support. A dedicated
crisis line was also activated for members in need
of emotional support at no cost to the member.
12
SUMMER 2023
After the March 31 tornadoes in Little Rock, North Little
Rock, Jacksonville and Wynne, Arkansas Blue Cross and
Blue Shield employees were quick to assist. They helped
receive food and other donations to send to a distribution
center, unloaded donated mattresses and cleared debris
from both homes and small, independent businesses.

Denied claim?
What's next?
If you view your Explanation of Benefits (EOB) and find
that your claim for services has been denied, there will
be a reason listed. You have the right to file an appeal
to request review of a denial in whole or in part. The
first step is to submit an appeal in writing.
How to appeal a denied claim
If a claim is denied and you would like further information, follow these steps:
Step 1: Go to the member dashboard in Blueprint Portal
(blueprintportal.com) to access your claims history,
policy information and EOBs.
Step 2: Call the customer service number on the back of your ID card
if you have questions about the denial.
Step 3: Complete your written appeal request and include the
following or download a form from the Documents and
Forms page in Blueprint Portal:
• Claim number being appealed and date of service
• Member’s name and health plan ID number
• Provider’s name
• Reasons why you believe that the claim was
incorrectly denied
• Your request should also include any medical
records relevant to the appeal, such as copies
of any paperwork like an EOB, medical bills, etc.
• Sign and date
Step 4: Send your appeal within 180 days (about 6 months)* after the
EOB is mailed to you or you access it online. You can mail, fax
or email** the signed written request to your health plan.
When to expect a response
A review of the claim will be conducted to ensure there has not been an error processing it.
A final written decision will be mailed to you within 60 days after your request is received
unless unusual circumstances require more review.
* Timeframes and appeals processes vary by health plan. Please call the number on the back of
your ID card to speak with a customer service representative.
** The mailing address, fax number and email address may vary by plan. Be sure to check your
EOB to ensure you have the correct information.
SUMMER 2023
13

Arkansas Blue Cross and Blue Shield
Financial Information Privacy Notice
Arkansas Blue Cross and Blue Shield
and its affiliates (including HMO
Partners, Inc. d/b/a Health Advantage)
understand how important it is to
protect your private information.
Because of the nature of our business,
we often must collect highly personal
information. We are committed to
maintaining, securing, and protecting
that information.
Customer Information
Arkansas Blue Cross and its affiliates
compile only the information
necessary to provide services that
you (our members) request and
to administer your business. We
collect nonpublic personal financial
information (any information that can
be tied back to a specific person and
is gathered by any source that is not
publicly available) from:
• Applications for insurance
coverage. The application
includes information such as
your name, address, personal
identifiers such as your Social
Security number, and medical
information that you authorize us
to collect.
• Your payment history and related
financial transactions. This
information is generated from the
purchase and use of your coverage.
• Your membership status. This
information is related to your
standing as a member.
Sharing of Information
Arkansas Blue Cross and its affiliates
do not disclose, and do not wish to
reserve the right to disclose, nonpublic
personal information about you to our
affiliates or other parties except as
permitted or required by law. In some
instances, Arkansas Blue Cross and
its affiliates may provide personally
identifiable information about you
to affiliates or other third parties.
This information includes (but is not
limited to) your name, postal and email
addresses, telephone numbers and
related nonpublic financial information.
Such information may be shared with
our affiliates and/or third parties:
• To service or process products
that you have requested
• To provide information as
permitted and required by law
to accrediting agencies
• To provide information to comply
with federal, state or local laws
in an administrative or judicial
process
• To provide information to a
business associate (including
one of our affiliated companies)
in the process of serving our
health plans, sponsoring groups
and you, our members
How We Protect Your Information
Arkansas Blue Cross and its affiliates
use various security mechanisms to
protect your personal data, including
electronic and physical measures and
company policies that limit employee
access to nonpublic personal financial
information. Improper access to and/
or use of confidential information by
an Arkansas Blue Cross employee can
result in disciplinary action up to and
including termination of employment.
Disclosure of Privacy Notice
Arkansas Blue Cross and its affiliates
recognize and respect the privacy
concerns of potential, current and
former customers. Arkansas Blue
Cross and its affiliates are committed
to safeguarding this information.
This Financial Information Privacy
Notice is provided for informational
purposes and will be updated and
distributed as required by law. It
is also available on our website at
arkansasbluecross.com or from
our Customer Service call centers.
Our Customer Service call centers
are open from 8 a.m. to 4:30 p.m.,
Central time, Monday through Friday.
Arkansas Blue Cross
800-238-8379
Health Advantage
800-843-1329
Members of self-funded health plans
should call Customer Service using
the toll-free telephone number on
their member ID card.
14
SUMMER 2023

If you need a passport,
you need a plan.
Get international health
insurance for your big trip!
arkbluecross.com/travel
GeoBlue health plans are offered in cooperation with many Blue Cross ®
and Blue Shield ® companies, including Arkansas Blue Cross and Blue
Shield. You do not have to be currently enrolled in an Arkansas Blue Cross
and Blue Shield medical plan to purchase most GeoBlue plans.
Customer Service
N U M B E R S
May we help? For customer service, please call toll free:
Arkansas Blue Medicare Advantage
HMO Plans (H6158) 844-463-1088
PPO Plans (H3554) 844-201-4934
PFFS Plans (H4213) 877-233-7022
Arkansas Blue Medicare Prescription
Drug Plans (S5795): 866-390-3369
Health Advantage Medicare Advantage
HMO Plans (H9699): 877-349-9335
Arkansas Blue Cross and Blue Shield
Medicare Supplement Plans 800-238-8379
Arkansas Blue Cross members 800-238-8379
Pharmacy questions 800-863-5561
Specialty Rx pharmacy questions 866-295-2779
Arkansas Blue Cross Metallic members
(Gold, Silver, Bronze, Catastrophic) 800-800-4298
Pharmacy questions 800-969-3983
Health Advantage members 800-843-1329
BlueAdvantage members 888-872-2531
Pharmacy questions 888-293-3748
Federal Employee Program members 800-482-6655
Arkansas State Employees /
Public School Employees 800-482-8416
Looking for health or dental insurance? We can help!
For individuals, families 800-392-2583
For employer groups * 800-421-1112
Visit our websites
for more information:
• arkansasbluecross.com
• arkbluemedicare.com
• hub.arkansasbluecross.com
• healthadvantage-hmo.com
• blueadvantagearkansas.com
• blueandyoufoundationarkansas.org
Prefer to speak with someone close to home?
Call or visit one of our Welcome Centers near you:
Fayetteville
3013 N. College Ave. 479-379-5180
Fort Smith
3501 Old Greenwood Road – Suite 3 479-648-1635
Hot Springs
1635 Higdon Ferry Road – Suite J 501-620-2620
Jonesboro
2110 Fair Park Blvd. – Suite I 870-935-4871
Little Rock (MIDTOWN)
416 S. University Ave. – Suite 110 501-396-8675
Pine Bluff
509 Mallard Loop 870-536-1223
Rogers
4602 W. Walnut St. 479-973-6675
Texarkana
1710 Arkansas Blvd. 870-773-2584
* Arkansas Blue Cross, Health Advantage and
BlueAdvantage Administrators of Arkansas
SUMMER 2023
15

PRSRT STD
U.S. POSTAGE
PAID
ARKANSAS BLUE CROSS
BLUE SHIELD
72201
ARHOME Members!
You might be at risk of losing your
health insurance coverage.
Have you received a renewal form from the Arkansas
Department of Human Services (DHS)? Fill it out and
return it to DHS immediately to avoid losing your coverage
if you are still eligible.
Questions? Reach out to DHS by calling 844-872-2660,
visiting ar.gov/renew or visiting a local DHS office.
We are here for you if you lose coverage.
You’ll qualify for a Special Enrollment Period (SEP) that
allows you to get a new health plan through the Health
Insurance Marketplace, and you may even qualify for
financial assistance.
If you need assistance, visit your nearest ArkansasBlue
Welcome Center, arkbluecross.com/coverage
or call 800-392-2583.
00002.08.01-0523