residential phone service - StarHub
residential phone service - StarHub
residential phone service - StarHub
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Troubleshooting<br />
Panel LED Diagnostics:<br />
LED NAME STATUS POSSIBLE PROBLEM SUGGESTED ACTION<br />
Power OFF The power cord is not Check power cord<br />
properly seated connection<br />
Power outlet is not Check power outlet (use<br />
operating a test pen) or use<br />
another power point<br />
The IWVM is faulty Call our Customer Care<br />
at 1633<br />
Cable Blinking Unsuccessful Registration Call our Customer Care<br />
at 1633<br />
Tx/RX Blinking Loose Connection Check RG-6 cable<br />
connection from TV point<br />
and to IWVM for loose<br />
connection<br />
Upstream and downstream • Bypass splitter if there is<br />
cannot be acquired any<br />
• Replace the RG-6 cable<br />
• Call our Customer Care<br />
at 1633<br />
LAN 1 to OFF No wired connection • Check UTP cable<br />
LAN 4 detected connection<br />
• Check UTP cable<br />
connection from PC<br />
and to IWVM for<br />
loose connection<br />
• Replace the UTP cable<br />
• Check PC network card<br />
to ensure it is function<br />
properly<br />
• Connect to another PC<br />
using the same IWVM's<br />
LAN port<br />
• Call our Customer Care<br />
at 1633<br />
18
Change language