forecourttech October '22

Enabling technology standards to improve business processes,
reduce costs and increase productivity.
CARL JONES
Programme Manager
IFSF
www.ifsf.org
Carl joined IFSF as a consultant in the role of Programme Manager in 2021. A former
ExxonMobil representative to the IFSF Board, Carl has spent his entire career
in the forecourt retail industry having joined ExxonMobil in 1991 after graduating
from the University of Surrey. During his time at ExxonMobil, he was actively
involved in IT and Retail Technology, and undertook several leadership roles
including serving as the company’s Global Retail Projects Program Manager.
Influencing the c-store customer journey
MICHAEL KYRITSIS
Principal Solution Consultant
ACI Worldwide
www.aciworldwide.com/fuel
Everyone’s talking about influencing customer journeys, but are just doing promotions
to influence a sale, not tracking to a specific customer or journey. Even
loyalty members need to input at least their phone number to get points and have
their journey tracked. What if there was a way to implement frictionless loyalty,
track customer journeys and influence them? This talk will concentrate on use
cases from successful merchants who have solved these problems using merchant
omni-tokens.
Evolution in fuel dispenser technology: Enabling low total cost of
ownership in a time of transition
Soren will speak about how the latest in dispenser technology can enable fuel
retailers to sweat their assets for longer while ensuring optimal consumer experience
and avoiding maintenance cost related to field site intervention.
SOREN POWELL-HOLSE
Director Product Marketing
Dover Fueling Solutions
www.doverfuelingsolutions.com