Most Trusted Insurance Broking Companies Of India-2022

• Mental and physical well-being: Rajesh adds, “We
went the extra mile for our clients and employees
during these testing times and assisted in hospital
admissions, supply of critical equipment and
procurement of drugs, etc.”
Lockdown showed that social distancing and isolation made
employees more sedentary and dependent on digital
devices.
Thus, Rajesh states, “We introduced workshops that helped
employees deal with stressful situations.”
• Performance efficiency: Established a cross-functional
team to coordinate the activities of different business
units and monitor and provide necessary information to
the leadership. Developed an effective management
decision-making process under various scenarios
analysed the priority of ARIBL’s projects to focus the
team’s efforts on the most essential and critical tasks
and allow more flexibility with low-priority tasks.
• Digital adaptation: The COVID-19 crisis has
accelerated the digitisation of customer interaction by
several years. It was also the time to reset, pivot and
think big to transform ARIBLs business operations to
match new digital expectations.
Rajesh adds, “Customer experience and support, regulatory
compliance, process management and quality control are a
few aspects where we have built firm foundations on the
digital front.”
• Safety culture: shared perceptions of the importance
of safety and confidence in the efficacy of preventive
measures effectively created a safe work environment.
It demanded that employees strictly follow safety
standards to not only ensure their own safety but that of
others as well.
A Leader to reckon with
As an established industry leader, Rajesh’s advice to the
budding entrepreneurs and enthusiasts aspiring to venture
into the insurance broking industry is well thought out, “As
insurance brokers, we are the representatives of our
customers and always have their best interests.”
This industry is ever-growing, and one must be on their toes
with the latest news and trends in the business to stay ahead
of their competition.
Ideally, one must have a strong understanding of how
insurance products work to find the policies that best suit
their clients’ needs at a reasonable price.
Syncre-Tech Chariot of Future Synergy
Regarding his envisioning ARIBLs future stronghold,
Rajesh says, “Broadly speaking, we envision further
strengthening our organization by holding our sway in the
BFSI sector by offering innovative insurance products and
services and expanding our presence in the infrastructure
and manufacturing sectors.
As business paradigms shift, we have consciously adopted a
synergistic and syncretic approach within the organization
to improve the performance of our different verticals.”
This has helped ARIBL to achieve a better outcome of the
interdependent initiatives.
Rajesh adds, “To leverage the growing awareness and need
for life and health insurance, we launched a complete
seamless, paperless, assisted point of sale (PoS) business
model and branded it as Sarathi.”
API integration of the portal with ten insurance companies
for 16 products was completed in six months (the shortest
possible time) for personal lines of insurance products. This
portal is live and has already touched thousands of lives in a
short period.
Rajesh terms ARIBLs tech-adoptions efforts as innovative.
He says, “We have implemented robotic process automation
(RPA) and optical character recognition (OCR) for key
operational processes resulting in better efficiency, speed
and accuracy.”
Finally, Rajesh concludes faithfully, “We strongly believe in
our 250+ strong and growing team of young achievers, who
drive the agenda of our customer-centric philosophy
enshrined in our motto – persistent investment in acquiring
expertise, regular skill development of members and
acquisition of the latest and modern tools required for
“forging forward fearlessly” as our logo suggests.”
So, one must have a strong relationship with the Insurance
Company for seamless claim settlement. A well-networked
entrepreneur can go a long way in the insurance broking
business.
29 | April 2022 | www.insightssuccess.in