InnFocus Summer 2023
InnFocus magazine for hoteliers in British Columbia
InnFocus magazine for hoteliers in British Columbia
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
The most rewarding results I have had in 39<br />
years in hospitality is to see those I have led<br />
rise to their full potential, stepping into the best<br />
versions of themselves through mentoring,<br />
coaching, delegating, and empowering.<br />
Recognizing and celebrating success,<br />
and providing opportunities for training and<br />
inspiring teams and maximizing revenue.<br />
(Seriously impressive, right?)<br />
So, what did I say to my exhausted<br />
client?<br />
“Take care of yourself. Invest in your<br />
people. Find your diamonds and share<br />
the load. Leadership is a journey, not<br />
They are not always obvious—in fact,<br />
often we must mine for the diamonds<br />
within our team—but they are there!<br />
development, are two efforts that will come<br />
back to you in spades. Catch your team<br />
members doing things right and share the<br />
love. And invest in them! They’re worth it.<br />
Trust me.<br />
Find the Diamonds<br />
They are not always obvious—in fact, often we<br />
must mine for the diamonds within our team—<br />
but they are there! Once polished they can<br />
shine so brightly that they in turn light us up.<br />
Hospitality leaders are the most talented,<br />
well-rounded leaders I know. Hoteliers<br />
are masters of creating memorable guest<br />
experiences, balancing the books while<br />
a destination. You don’t have to travel<br />
alone.”<br />
Theresa Ito is the Principal of Blue<br />
Mountain Solutions. They provide<br />
leadership development, customer<br />
service essentials, and operational<br />
support to the hospitality and tourism<br />
industries. With years of leadership and<br />
culinary expertise Theresa, her husband<br />
Chef Takashi Ito and their merry team of<br />
Associates assist leaders in delighting<br />
guests, improving profitability, and<br />
building a strong engaged team.<br />
<strong>InnFocus</strong> 9