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The Garage 351

The Garage has established itself as one of the major trade titles in the UK servicing the independent garage sector. With subscription and free circulation it arrives on the principals desk of the independent garage sector every month. The online version of the magazine is emailed to over 10,000 people in the automotive industry every month.

The Garage has established itself as one of the major trade titles in the UK servicing the independent
garage sector. With subscription and free circulation it arrives on the principals desk of the independent
garage sector every month. The online version of the magazine is emailed to over 10,000 people in the
automotive industry every month.

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<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

Issue <strong>351</strong><br />

June 2023<br />

VISIT US IN<br />

HALL 19 STAND S62<br />

TO SEE HOW WE<br />

CAN HELP PROMOTE<br />

YOUR PRODUCT AND<br />

BUSINESS IN THE<br />

NEXT GARAGE<br />

Please visit our website - www.garageandmot.com<br />

1 Front With VISIT US.indd 1 30/05/2023 12:27


DO YOU OWN OR RUN AN<br />

INDEPENDENT GARAGE?<br />

We can support you with:<br />

Scan here to visit<br />

the IGA website<br />

• Legal Advice<br />

• HR Support<br />

• MOT Quality Control Schemes<br />

• Health & Safety Programmes<br />

• Technical Support Helpline<br />

• MOT & Technical Training<br />

• Implementing Legislation<br />

• Digital Service Records<br />

• Trust My <strong>Garage</strong><br />

• Utilities Management<br />

• Industry Scam Information<br />

• Access to ADR for consumer disputes<br />

• Exclusive Member Offers & Services<br />

• Lobbying for issues affecting your garage<br />

...and any other issues you need help with<br />

<strong>The</strong> Independent <strong>Garage</strong> Association has been your trade body since 1913.<br />

Join us to receive everything you need to run a successful garage<br />

business, all in one place at an unbeatable price.<br />

Contact our friendly team today to find out how your<br />

independent garage can benefit from membership:<br />

01788 225 908<br />

enquiries@rmif.co.uk<br />

Independent<strong>Garage</strong>Association.co.uk<br />

IGA.indd 1 30/05/2023 15:49


<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

Issue <strong>351</strong><br />

June 2023<br />

Welcome to the latest issue of <strong>The</strong> <strong>Garage</strong>.<br />

With Automechanika just around the<br />

corner, the industry is gearing up<br />

for the biggest date in the industry<br />

calendar.<br />

We’re no different, with the final preparations<br />

being made for our presence at the show. It’s<br />

a great opportunity for us to meet up with our<br />

readers and colleagues in the industry. <strong>The</strong><br />

show this year promises over 500 suppliers,<br />

workshops, seminars and getting hands on<br />

with the latest products in the garage world. If<br />

you’ve never experienced it before then you’re<br />

in for a treat and the great news is that it is free<br />

to enter, just click the QR code and register<br />

today.<br />

Elsewhere in the magazine you’ll find our<br />

usual mix of news and features, including<br />

the news that <strong>The</strong> Motor Ombudsman has<br />

now expanded their coverage to the growing<br />

number of mobile mechanics.<br />

Hope you enjoy the magazine and please<br />

make sure when you visit Automechanika you<br />

come and say hello, you can find us in Hall 19<br />

Stand S62.<br />

Enjoy the magazine.<br />

Paul Gregory Editor<br />

paul.gregory@ppmedia.co.uk<br />

Subscribe to<br />

<strong>The</strong> <strong>Garage</strong><br />

To ensure you receive a printed copy of <strong>The</strong> <strong>Garage</strong><br />

every issue, visit our website and input your details.<br />

Don’t forget the magazine is FREE to receive.<br />

www.garageandmot.com<br />

Contact us<br />

Editor<br />

Paul Gregory<br />

paul.gregory@ppmedia.co.uk<br />

Design & Layout<br />

Mark Blacker<br />

mark.blacker@ppmedia.co.uk<br />

Advertising Manager<br />

Paul Leith<br />

paul.leith@ppmedia.co.uk<br />

<strong>The</strong> <strong>Garage</strong> is published by:<br />

Partnership Publishing Limited<br />

Bridge Road<br />

Wellington<br />

Telford<br />

TF1 1EA<br />

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<strong>The</strong><br />

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Every care is taken over the accuracy of material in <strong>The</strong> <strong>Garage</strong> but the publishers cannot be held responsible for any errors or omissions. Views and<br />

opinions of contributors, advertisers and interviewees to <strong>The</strong> <strong>Garage</strong> are not necessarily those of the publishers who cannot accept responsibility for such<br />

contributions.<br />

© Partnership Publishing 2020 / 2023 - All rights reserved. No part of the publication may be reproduced in any form without prior consent of the publisher.<br />

3 Welcome.indd 1 30/05/2023 12:29


CONTENTS<br />

Inside<br />

DO THE RIGHT<br />

THING AND<br />

GET THE<br />

RECOGNITION<br />

YOU DESERVE<br />

Prove to customers you have<br />

the highest standards<br />

of workmanship and service<br />

Accreditation to the most<br />

comprehensive Motor<br />

Industry Codes of Practice<br />

Authorised use of<br />

Motor Ombudsman<br />

and CTSI-approved<br />

Code logos<br />

<strong>Garage</strong> Finder<br />

business leads<br />

Unlimited dispute<br />

resolution support<br />

Exclusive webinars<br />

and events<br />

PR and marketing<br />

promotion<br />

All from less than<br />

£21+VAT per month<br />

JOIN TODAY<br />

business@tmo-org.uk<br />

0345 241 3008<br />

<strong>The</strong>MotorOmbudsman.org/<br />

benefits<br />

MOTOR<br />

INDUSTRY CODE OF PRACTICE<br />

SERVICE AND REPAIR<br />

VEHICLE SALES<br />

News<br />

6. <strong>The</strong> Motor Ombudsman - has marked the 15th anniversary<br />

of the launch of its Motor Industry Code of Practice for Service<br />

and Repair with the expansion of the Code’s coverage to mobile<br />

mechanics, tyre fitters, and smart repairers.<br />

8. MAHLE Aftermarket - encourages technicians to follow<br />

common Ford Transit fuel filter leak replacement advice.<br />

10. Charged Up? <strong>The</strong> Rise of EV Charge Anxiety - This is<br />

a real issue for EV drivers up and down the country; broken<br />

chargers are rife, causing widespread charge anxiety, which has<br />

largely replaced range anxiety amongst EV owners. Connectivity<br />

specialists Trench Networks take a look at charge anxiety and<br />

why it’s become a huge issue for EV owners.<br />

12. <strong>The</strong> <strong>Garage</strong> Interview - Steve Craddock.<br />

Steve Craddock is Schemes Underwriting Manager at First<br />

Underwriting Limited (FUL). FUL underwrite insurance<br />

for Kingfisher Motor Trade, the headline sponsors of the<br />

Professional Recovery Tow Show 2023. With over 25 years of<br />

underwriting experience, Steve shares some of the factors<br />

impacting on insurance and how FUL can support our industry.<br />

15-22. Automechanika Birmingham 2023 - <strong>The</strong> most<br />

important event for the UK Automotive Aftermarket and supply<br />

chain. With 500 exhibitors from 23 countries and 12,000<br />

visitors, this is your biggest opportunity to network, learn and<br />

to business on a national scale. Get everything you need to<br />

prepare for the rise of EV, digitalisation, connectivity, ADAS,<br />

stock and price challenges and more.<br />

23. NTDA News - NTDA members from the tyre trade<br />

and associated UK automotive aftermarket were very well<br />

represented at the most impressive event in the Worshipful<br />

Company of Wheelwrights’ social calendar the White Tie Banquet<br />

held at the official residence of the Lord Mayor of London;<br />

Mansion House in the heart of the City.<br />

28. Opinion with Onkar Chahal - Is honesty the best policy?<br />

29. <strong>Garage</strong> Hive Case Study - Somerset garage sees<br />

average monthly turnover increase by 85%. Robert Cockings<br />

Motor Repairs in Somerset has reported a dramatic increase<br />

in turnover since embracing community-driven garage<br />

management software, <strong>Garage</strong> Hive.<br />

People<br />

34. People stories and movements from around your industry<br />

Your data<br />

<strong>The</strong> <strong>Garage</strong> is published by Partnership Publishing and is produced 12 times a year. Your data and privacy is<br />

important to us. We would never give this information away or sell it onto a third party. You would only receive<br />

magazines or information from one of Partnership Publishing’s publications.<br />

However, if you wish to stop receiving <strong>The</strong> <strong>Garage</strong> and would like us to erase all of your information from<br />

our databases then email your name, company and address to paul.gregory@ppmedia.co.uk<br />

4 THE GARAGE<br />

4 Contents.indd 1 30/05/2023 15:11


LKQ ECP.indd 1 30/05/2023 12:31


<strong>The</strong> Motor<br />

Ombudsman<br />

expands the<br />

coverage of<br />

its Service and<br />

Repair Code<br />

to mobile<br />

mechanics<br />

● <strong>The</strong> Motor Ombudsman has marked the 15th anniversary<br />

of the launch of its Motor Industry Code of Practice<br />

for Service and Repair with the expansion of the Code’s<br />

coverage to mobile mechanics, tyre fitters, and smart<br />

repairers<br />

● <strong>The</strong> comprehensive Code was introduced on 23 May 2008<br />

to improve customer satisfaction and drive higher<br />

standards, beyond those required by law, in the service<br />

and repair sector<br />

● Accreditation has previously been open to physical sites of<br />

independent garages, franchise dealer workshops, and<br />

body repair centres across the UK, but consumers will<br />

now enjoy the same level of protection as having their<br />

vehicle repaired at fixed premises<br />

● Amongst other requirements, accredited mobile<br />

mechanics will need to signpost consumers to <strong>The</strong> Motor<br />

Ombudsman’s free-to-use dispute resolution service in<br />

the event of an unresolved complaint<br />

<strong>The</strong> Motor Ombudsman, the Ombudsman dedicated to<br />

the automotive sector, has expanded the coverage of its<br />

Motor Industry Code of Practice for Service and Repair to<br />

include mobile mechanics, tyre fitters, and smart repairers. <strong>The</strong><br />

comprehensive Chartered Trading Standards Institute (CTSI)-<br />

approved Code was unveiled 15 years ago on 23 May 2008 with<br />

the principal aims of driving up standards in the service and<br />

repair sector, and reducing the level of consumer detriment.<br />

Accreditation has previously only been applicable to the physical<br />

sites of independent garages, franchise dealer workshops, and<br />

body repair centres across the UK. However, the Code now offers<br />

consumers the same level of protection when using a mobile<br />

mechanic as if they had taken their vehicle to the premises of a<br />

repairer.<br />

<strong>The</strong> widening and updating of the scope of the longeststanding<br />

Service and Repair Code of Practice in the motor<br />

industry, comes in response to both the growing usage of mobile<br />

mechanics for vehicle repairs, which was particularly notable<br />

during the pandemic when many motorists were isolating, as well<br />

as the increasing number of requests for Motor Ombudsman<br />

accreditation from off-premises repairers.<br />

Independent mobile mechanics, and those operating under<br />

a franchise arrangement, will now be able to apply to be a part<br />

of the Code, and will be subject, on application, to the same<br />

stringent assessment as businesses with a named location. This<br />

ensures that the high standards of work and service required by<br />

Motor Ombudsman accreditation are continually met.<br />

Furthermore, mobile mechanics that commit to operating in<br />

6 THE GARAGE<br />

06,07 News TMO.indd 1 30/05/2023 12:33


NEWS<br />

accordance with the Service and Repair Code, will abide by the<br />

same guidelines as those followed by thousands of businesses<br />

across the country. <strong>The</strong>se clauses include, the use of honest and<br />

accurate advertising, open and transparent pricing, staff that<br />

act in the customer’s best interests, having a swift complaints<br />

handling process in place should something go wrong, and<br />

signposting a vehicle owner to <strong>The</strong> Motor Ombudsman’s free-ofcharge<br />

independent and impartial Alternative Dispute Resolution<br />

(ADR) service to help reach a fair and swift outcome, should a<br />

dispute not be concluded between the two parties in the first<br />

instance.<br />

Motor Ombudsman accreditation offers service and repair<br />

businesses an extensive suite of benefits, which are namely,<br />

access to the body’s Business Line for advice and guidance<br />

relating to best practice and the handling of disputes, the<br />

privilege of displaying <strong>The</strong> Motor Ombudsman’s Service and<br />

Repair and Approved Code logos on websites and vehicles, the<br />

opportunity to generate leads through an eye- catching profile<br />

page on the popular <strong>Garage</strong> Finder (<strong>The</strong>MotorOmbudsman.org/<br />

<strong>Garage</strong>-Finder) and other marketing initiatives, the option to<br />

undertake exclusive training courses tailored to the automotive<br />

sector, as well as the ability to enter <strong>The</strong> Motor Ombudsman’s<br />

annual <strong>Garage</strong> Star Awards for added exposure and recognition.<br />

Bill Fennell, Chief Ombudsman and Managing Director of<br />

<strong>The</strong> Motor Ombudsman, said: “It is essential that our Codes<br />

of Practice evolve in line with the direction of the industry<br />

and vehicle ownership trends. Mobile mechanics and repairers<br />

provide an important and valuable service to consumers, and<br />

expanding our Service and Repair Code to encompass this area<br />

of the market gives motorists an even greater level of protection<br />

and recourse when getting their vehicle repaired. Conversely,<br />

mobile mechanics will have an automotive authority to consult<br />

for information and expertise on managing disputes swiftly and<br />

effectively.”<br />

Bill Fennell, Chief Ombudsman<br />

and Managing Director of <strong>The</strong> Motor Ombudsman<br />

Bill added: “We look forward to welcoming mobile mechanics<br />

and repairers to our Code of Practice, and building the coverage<br />

of our UK-wide accredited network in this growing segment of<br />

the service and repair sector.”<br />

To view the businesses that are accredited to<br />

<strong>The</strong> Motor Ombudsman’s Service and Repair Code, visit:<br />

www.<strong>The</strong>MotorOmbudsman.org/<strong>Garage</strong>-Finder<br />

AS-235SB<br />

3.5T TWO POST LIFT<br />

£1,350 +VAT<br />

AS-6140TA<br />

4T TWO POST LIFT<br />

AS-6150A<br />

5T TWO POST LIFT<br />

AS-7530D<br />

MOBILE SCISSOR LIFT<br />

AS-7430H LOW ENTRY<br />

FULL RISE SCISSOR<br />

£1,699 +VAT £2,450 +VAT £1,699 +VAT £2,799 +VAT<br />

AS-6745P<br />

4.2T FOUR POST LIFT<br />

AS-8240TP<br />

4T SCISSOR LIFT<br />

AS-7251<br />

SINGLE POST LIFT<br />

AS-24SA<br />

TYRE MACHINE<br />

AS-B24<br />

WHEEL BALANCER<br />

£3,450 +VAT £5,300 +VAT £2,350 +VAT £740 +VAT £645 +VAT<br />

This is a sample of our huge range of garage equipment,<br />

always in stock and ready for immediate despatch.<br />

Visit the website<br />

for our full range<br />

www.automotechservices.co.uk Tel: 01889 579945<br />

EST 1972<br />

THE GARAGE 7<br />

06,07 News TMO.indd 2 30/05/2023 12:33


NEWS<br />

MAHLE Aftermarket<br />

encourages technicians<br />

to follow common<br />

Ford Transit fuel filter<br />

leak replacement advice<br />

● Ford Transit 2.2-litre OE fuel filter leaking<br />

issue resolved<br />

● Technicians encouraged to follow specific<br />

fitment advice for component<br />

MAHLE Aftermarket UK has issued fitting advice to technicians<br />

looking to resolve a common leaking issue – due to vibration – with<br />

the original equipment (OE) fuel filter on 2.2-litre TDCi-engined<br />

Ford Transit vehicles.<br />

<strong>The</strong> issue has led Ford to develop what it believes to be a<br />

solution, installing a thicker and more robust seal, while also<br />

including the correct installation instructions in the box.<br />

Following this development, MAHLE Aftermarket’s new fuel filter<br />

for this vehicle, part number KX387D, is issued with technical<br />

advice reminding technicians to replace similar references by<br />

always lubricating the seal first.<br />

<strong>The</strong> filter specialist recognises the importance of providing the<br />

market with products and information of the highest quality and<br />

urges that all similar filters are installed by lubricating the seal<br />

before installation and the correct installation process is followed.<br />

Alan Povey, Quality, Warranty and Technical Manager at MAHLE,<br />

comments: “MAHLE Aftermarket is committed to delivering quality<br />

parts and clear fitment guidance, while the filtration landscape<br />

changes as vehicles become more complex. It is crucial that the<br />

aftermarket follows the instructions provided with the part to avoid<br />

any issues down the line.”<br />

<strong>The</strong> first step in the newly issued fitting guide for KX387D reminds<br />

technicians to use the new blue O-ring provided, lubricating with oil<br />

first, and assembling it on the cup, removing the old brown O-ring.<br />

Technicians should then align the filter element and insert by<br />

pushing only and not using powered equipment, MAHLE advises.<br />

<strong>The</strong> filter element can then be locked by clipping in the claws into<br />

the cap grooves.<br />

Next, the arrow on the sub-assembly should be linked up with<br />

the unlocked arrow of the filter housing. Once done, the filter cap<br />

can be pushed towards the housing at a rotation of 10 degrees. <strong>The</strong><br />

cap will be snapped into the housing.<br />

<strong>The</strong>y should keep pushing the filter cap to the housing and rotate<br />

the filter cap right by hand, until the first thread of the filter cap<br />

engages with the filter housing, ensuring this is only tightened<br />

manually to prevent any potential damage.<br />

MAHLE Aftermarket then advises technicians to tighten the cap<br />

further right by using the assembly tool, a fuel filter wrench, until a<br />

click sound occurs, which confirms final lock position. Technicians<br />

can visually ascertain the final lock position by checking that the<br />

lock arrow is aligned with the cap arrow.<br />

MAHLE Aftermarket regularly updates its product portfolio with<br />

new part numbers, reflecting its commitment to lead the market<br />

with the widest range of highest OE-quality products available.<br />

For more information on MAHLE Aftermarket, visit:<br />

www.mahle-aftermarket.com/eu/en/<br />

8 THE GARAGE<br />

08, News Mahle.indd 1 30/05/2023 12:34


1 Front.indd 1 24/01/2023 15:17<br />

<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

PRINT • DIGITAL • ONLINE • ENEWS<br />

<strong>The</strong><br />

<strong>The</strong><br />

MONTHLY MAGAZINE<br />

GARAGEANDMOT.COM<br />

<strong>The</strong> <strong>Garage</strong> has established itself as one of the major trade titles in the UK<br />

servicing the independent garage sector.<br />

With subscription and free circulation, it arrives on the principals desk of the<br />

independent garage sector every month. <strong>The</strong> online version of the magazine is<br />

emailed to over 10,000 people in the automotive industry every month.<br />

For more details about <strong>The</strong> <strong>Garage</strong>, please contact Paul Leith on 01952 415334<br />

email paul.leith@ppmedia.co.uk<br />

<strong>The</strong><br />

<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

Bridgestone’s<br />

‘Inspirational’<br />

Headquarters<br />

officially reopened<br />

ebay launches<br />

‘certified<br />

recycled portal’<br />

NTDA launches<br />

new licence<br />

for Mobile Tyre<br />

Technicians<br />

<strong>The</strong> Motor<br />

Ombudsman’s<br />

2023 Star Awards<br />

invite consumers to<br />

shine the spotlight<br />

on excellence<br />

Issue 350<br />

May 2023<br />

PACKED WITH<br />

ALL THE LATEST<br />

GARAGE AND<br />

WORKSHOP<br />

NEWS, EVENTS<br />

& FEATURES<br />

Castrol launches new<br />

app to reward and<br />

support independent<br />

workshops<br />

Please visit our website - www.garageandmot.com<br />

1 Front.indd 1 11/05/2023 09:26<br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

Is the automotive<br />

aftermarket facing<br />

a skills crisis?<br />

WIN A CLARKE<br />

JS1224 DUAL<br />

VOLTAGE<br />

JUMPSTART<br />

IAAF to fight Government<br />

plans to extend MOT<br />

Issue 347<br />

February 2023<br />

PACKED WITH<br />

ALL THE LATEST<br />

GARAGE AND<br />

WORKSHOP<br />

NEWS, EVENTS<br />

& FEATURES<br />

DELPHI<br />

TECHNOLOGIES<br />

LAUNCH<br />

Please visit our website - www.garageandmot.com<br />

VISIT US IN<br />

HALL 19 STAND S62<br />

TO SEE HOW WE CAN<br />

HELP PROMOTE YOUR<br />

PRODUCT AND BUSINESS<br />

IN THE NEXT GARAGE<br />

CALL: 01952 415334 | VISIT: WWW.GARAGEANDMOT.COM<br />

09, <strong>The</strong> <strong>Garage</strong> Filler page V2.indd 1 30/05/2023 12:35


NEWS<br />

Charged Up?<br />

<strong>The</strong> Rise of EV Charge Anxiety<br />

As the British weather starts to warm up,<br />

it’s the perfect time to get out and about<br />

in the countryside. If you are one of the<br />

millions of electric vehicle owners in the<br />

UK, then you’re probably very aware of how<br />

much range you have on your left on your<br />

car before you head out.<br />

By Trench Networks Limited<br />

EV chargers are everywhere nowadays, so you’re no longer<br />

worried about making it to the next charging point. You identify<br />

your nearest charger and drive straight there, only to find that<br />

the charger’s broken. Now you’re in trouble.<br />

This is a real issue for EV drivers up and down the country;<br />

broken chargers are rife, causing widespread charge anxiety,<br />

which has largely replaced range anxiety amongst EV owners.<br />

Here, connectivity specialists Trench Networks take a look at<br />

charge anxiety and why it’s become a huge issue for EV owners.<br />

In good working order. Isle of Anglesey, Wales.<br />

10 THE GARAGE<br />

10,11 Charging Anxiety.indd 1 30/05/2023 12:38


NEWS<br />

Key Findings:<br />

● <strong>The</strong> British government have identified a minimum charger<br />

reliability rate of 99% for widespread EV adoption.<br />

● Chargers from certain Charging Point Operators (CPOs) are<br />

more likely to fail – many brands have been identified by EV<br />

drivers as unreliable.<br />

● Data from March 2023 shows that in Derry, Northern Ireland,<br />

30% of EV chargers do not work.<br />

● Worcester, Ipswich, Newcastle and York rounded off the top<br />

five cities with the worst-functioning EV infrastructure.<br />

● In 2021, Channel 4 show Dispatches found that 5.2% of the<br />

country’s chargers were unusable.<br />

● <strong>The</strong> number of EV charging points in the country increased by<br />

35% between March 2022 and March 2023.<br />

What is charge anxiety?<br />

Not to be confused with range anxiety, charge anxiety has been<br />

a common experience for early adopters of electric vehicles.<br />

Range anxiety refers to electric vehicle drivers’ fear that they<br />

will be unable to reach the nearest charging station on a single<br />

charge. Thankfully, as the UK’s EV charging infrastructure has<br />

expanded, range anxiety has become less of an issue in recent<br />

years.<br />

However, charge anxiety – the fear that you’ll be unable to<br />

use the nearest charging point due to issues with the charger –<br />

remains a very real problem, with many of the UK’s EV charging<br />

points suffering from software and mechanical issues or<br />

internet outage.<br />

In fact, a Volkswagen study suggests that charge anxiety has<br />

replaced range anxiety altogether – in the form of fears that<br />

“current public charging infrastructure is not widespread,<br />

accessible or reliable enough to alleviate driver uncertainties.”<br />

Why is charge anxiety an issue?<br />

With electric vehicles forming such a crucial aspect of the<br />

British government’s Net Zero push, it’s surprising that broken<br />

chargers remain such a common problem. In fact, the GOV.<br />

UK website has identified the importance of maintaining and<br />

managing EV infrastructure, citing a minimum of 99% reliability<br />

across charging points. At present, this figure seems little more<br />

than an aspirational goal.<br />

Annoyingly for drivers, there are a multitude of reasons why<br />

EV chargers can fail. <strong>The</strong>re are a large number of charge point<br />

operators (CPOs), meaning that variation between chargers is<br />

common – with certain brands more likely to fail.<br />

In many cases, however, electric chargers are rendered<br />

unusable due to their inability to connect to the internet.<br />

Most chargers require internet access to handle credit card,<br />

contactless and app payments. If the wireless signal fails and<br />

charger is unable to take payment, drivers are unable to charge<br />

their car.<br />

And, that’s just for customers. <strong>The</strong>re’s also a huge number<br />

of activities the CPOs need connectivity for, from carrying out<br />

remote diagnostics to estimating demand on the grid.<br />

Who is most likely to be affected by charge anxiety?<br />

Charge anxiety is proving a significant barrier to nationwide<br />

adoption because charger functionality is a largely regional issue.<br />

Certain cities are more likely to be subject to outages – in Derry,<br />

Northern Ireland, a staggering 30% of chargers don’t work.<br />

Smaller cities tend to be lacking in functioning EV infrastructure<br />

– Worcester, Ipswich, Newcastle and York rounded off the<br />

top 5 cities with the least working chargers. <strong>The</strong>re doesn’t seem<br />

to be much of a north/south divide in terms of available charging,<br />

though rural areas are most affected by charging failures due to<br />

the lack of available back-ups.<br />

If a charger is broken in central London, you can be sure to<br />

find another. If your charger fails in the rural countryside, you’re<br />

unlikely to find another close by, particularly if you’ve exhausted<br />

your range getting to the chargers that’s down in the first place.<br />

EV drivers have identified the unreliability of the charging<br />

infrastructure as a serious issue, though it’s unclear exactly<br />

what percentage of EV chargers can be relied upon to function<br />

properly. In 2021, Channel 4’s show Dispatches found that more<br />

than 1300 of the country’s chargers (5.2%) were unusable.<br />

What’s next?<br />

<strong>The</strong> first barrier to EV adoption – a lack of charging infrastructure<br />

– is beginning to be tackled, thanks to large-scale installations<br />

taking place across the country. For example, the numbers of<br />

charging points in the country have increased by 35% between<br />

March 2022 and March 2023. Though there’s still a way to go,<br />

it’s becoming easier to be an EV owner – purely from an access<br />

standpoint at least.<br />

Kevin Latimer, Chief Executive Officer, Co-Founder (and EV<br />

driver!) at Trench Networks, comments: “<strong>The</strong> majority of a<br />

charger’s functionality relies on a durable internet connection, so<br />

any downtime causes huge problems. Chargers must be resilient<br />

enough to work at all times in order to meet the 99% uptime<br />

target; implementing a more robust internet connection is the<br />

first step to ensure EV enthusiasts across the country can be<br />

confident in making to move the electric vehicle ownership.<br />

If a charging point is supported by a robust and reliable<br />

connection, then CPOs can guard against outages, and maximise<br />

uptime, which results in increased charger revenue. In this event,<br />

the user experience is improved, and the charging operator can<br />

ensure the viability of their product for as long as possible.”<br />

For more information visit: www.trenchnetworks.com<br />

Bowmonk & Tapley have for decades been the most<br />

recognised and trusted names in portable brake testers.<br />

<strong>The</strong> Bowmonk BrakeCheck is the electronic version that carries<br />

on from that pedigree.<br />

BrakeCheck is DVSA approved for all classes of vehicle<br />

and it records braking efficiency and percentage of braking<br />

imbalance.<br />

• Portable & easy to use<br />

• No connections to vehicle required<br />

• GEA MTS Connected Approved (Upgrade Available)<br />

• DVSA approved for all classes of vehicle<br />

• Print results to optional portable wireless printer<br />

• Approved for 6-weekly checks<br />

• Download results to PC (optional software required)<br />

• Approved for quarterly brake test requirements<br />

• Records braking efficiency and percentage of braking imbalance<br />

Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW T: +44 (0)1603 485 153 E: info@bowmonk.com www.bowmonk.com<br />

10,11 Charging Anxiety.indd 2 30/05/2023 12:38


INTERVIEW<br />

Steve<br />

Craddock<br />

Schemes Underwriting Manager<br />

at First Underwriting Limited (FUL).<br />

Steve Craddock is Schemes Underwriting Manager<br />

at First Underwriting Limited (FUL). FUL underwrite<br />

insurance for Kingfisher Motor Trade, the headline<br />

sponsors of the Professional Recovery Tow Show.<br />

Steve has over 25 years of underwriting experience<br />

and during that time, has worked alongside Pauline<br />

Brookes, Head of Kingfisher Motor Trade, in helping to<br />

place insurance for this sector.<br />

Here, Steve shares some of the factors impacting on<br />

insurance and how FUL can support our industry.<br />

Kingfisher Motor Trade is a new name in insurance. Tell us about<br />

the product offering and how you support it.<br />

Kingfisher Motor Trade has an established team of specialists<br />

supporting motor traders and recovery operators with their insurance<br />

needs. Because of their expertise, First Underwriting Limited (FUL)<br />

offers motor trade products exclusively to Kingfisher Motor Trade,<br />

supporting recovery operators and garages.<br />

FUL policies are written on a commercial combined basis,<br />

encompassing the covers a motor trade garage or recovery operator<br />

requires to operate with the peace of mind that their insurance<br />

needs are catered for.<br />

All the Kingfisher account executives have many years of<br />

experience looking after clients within this sector. Coupled with First<br />

Underwriting’s expertise, it means they are well placed to tailor the<br />

policy to the specific needs of each business.<br />

Who are First Underwriting, and how strong is the insurance<br />

operation and financial backing for Kingfisher Motor Trade?<br />

FUL has been trading since 2018 and has built its insurance portfolio<br />

by delivering underwriting excellence in the commercial combined,<br />

motor, and fleet sectors. Our underwriters are experts in their fields,<br />

dedicated to providing outstanding levels of service to our broker<br />

partners and their customers.<br />

We understand how important your business is to you and that if<br />

you need to claim on your insurance, you need a swift resolution. Our<br />

claims professionals have a deep understanding of the products we<br />

underwrite, so they can investigate your claim and help bring it to a<br />

conclusion as quickly as possible.<br />

Our capacity is provided by a company called Accredited Insurance<br />

(Europe) Limited, who are a leading non-life risk carrier with an<br />

A- rating from AM Best, and part of the R & Q Group, founded in<br />

2013. FUL currently write around £150m in gross written insurance<br />

premium. This provides serious financial strength to sit behind the<br />

products we offer through Kingfisher Motor Trade, and is all backed<br />

by our parent company NSM, a large specialist insurance company.<br />

Many motor traders and recovery operators are finding it<br />

difficult to get appropriately priced insurance right now. Why is<br />

that, and how can you help?<br />

<strong>The</strong>re are many dynamics which are currently driving costs within<br />

the insurance industry, from the current war in the Ukraine to the<br />

cost-of-living crisis, to name but two. <strong>The</strong> Ukraine war and inflationary<br />

pressures are driving up the cost of claims, with replacement parts or<br />

building materials costing more today than this time last year. <strong>The</strong>se<br />

factors alone increase the cost of insurance for customers.<br />

However, it is important that you are insured on the correct basis<br />

at the correct levels of sum insured, which is why it is imperative that<br />

you work with a broker and insurer who have the expertise to provide<br />

a policy that is fit for purpose. FUL reviews each risk on its own merits,<br />

and we use our specialist underwriting skills to price the policy based<br />

upon your needs, while giving you the peace-of-mind that if the time<br />

comes to claim, we are here for you.<br />

What are the future trends that we might need to watch out for<br />

when it comes to insuring our industry?<br />

Outside of the economic and social changes within the world<br />

which have an impact on the insurance industry, the three main<br />

topics which will likely affect the motor trade industry are Electric<br />

Vehicles, fully autonomous vehicles, and other technological-based<br />

enhancements within motor vehicles. All three are likely to change<br />

how vehicles are recovered and how garages service and repair<br />

these vehicles. However, working with our partners in NSM, we will<br />

collaborate to ensure that FUL stay up to date with changes in the<br />

market, to provide the appropriate level of cover and tailored advice<br />

you need.<br />

When you’re not helping us to insure our businesses, what do<br />

you like to do with your spare time?<br />

I am a dedicated family man and enjoy spending time with my family<br />

and undertaking the odd game of golf (I am not very good, to be<br />

honest!), and watching all kinds of sport. My dog also takes up a fair<br />

amount of my spare time with long walks – sometimes I wonder who is<br />

taking who for a walk!<br />

Do you have any words of encouragement for motor traders and<br />

recovery operators?<br />

<strong>The</strong> motor trade market is an ever-evolving industry, but FUL and<br />

Kingfisher Motor Trade have the combined expertise and knowledge<br />

to assist you with your insurance needs while providing you with a<br />

best in class customer service. Our aim is to be here for you for years<br />

to come, seeking innovative solutions to the challenges we face, now<br />

and in future.<br />

12 THE GARAGE<br />

12, Kingfisher.indd 1 30/05/2023 14:52


Specialists in <strong>Garage</strong>, Bodyshop<br />

and Motor Trade Insurance<br />

Kingfisher Motor Trade is a new name in insurance for motor<br />

traders of all types – from service and repair to MOT stations,<br />

bodyshops to vehicle sales – but we are an established team of<br />

motor trade insurance specialists who between us have over 100<br />

years of experience in the sector.<br />

We offer:<br />

Visits from our friendly, expert team to businesses requesting<br />

a quote<br />

Access to a brand new product for today’s motor traders<br />

Help to get the cover you need to sleep easy at night<br />

0330 174 4703<br />

kingfisherinsurance.com/motortrade<br />

Kingfisher Motor Trade is a trading name of Stewart Miller McCulloch & Company (Insurance Brokers) Ltd, registered in England No<br />

01469545. Stewart Miller McCulloch & Company (Insurance Brokers) Limited is authorised and regulated by the Financial Conduct Authority<br />

(FCA) No 310218. Registered office: 768 Hagley Road West, Oldbury, West Midlands B68 OPJ.<br />

DOCIDM272<br />

Kingfisher FP.indd 1 30/05/2023 14:53


NEWS<br />

NK adds starters<br />

and alternators to<br />

their range<br />

with the no surcharge concept we<br />

already know from their other products<br />

<strong>The</strong> new starters and alternators<br />

have been designed to meet the<br />

exacting standards required on this<br />

product group. <strong>The</strong>y are manufactured<br />

using the latest technology and the<br />

highest quality materials, ensuring that<br />

they are durable, efficient, and longlasting.<br />

Bo Maagaard, sales director<br />

states; At SBS Automotive we are proud<br />

to launch starters and alternators. <strong>The</strong><br />

process for launching these products<br />

have been both long and significant<br />

– since we want to be sure about the<br />

quality and durability. After several<br />

testing and comparing products we now<br />

carry quality starters and alternators to<br />

the aftermarket, and we are thrilled to offer<br />

this to our customers.<br />

<strong>The</strong> starters go through testing to ensure<br />

they live up to the highest qualities. <strong>The</strong>y are<br />

100% tested according to OE and OE size to<br />

make them easy for the workshop to fit.<br />

Another standout feature of the new<br />

range of starters and alternators is that they<br />

are sold without core – saving whole sellers<br />

tied stock deposit value and handling time.<br />

What’s more, they are compatible with<br />

a wide range of vehicles, making them<br />

a versatile choice for whole sellers and<br />

mechanics. We do not only look into<br />

covering most possible of the European car<br />

park as we see many other companies in<br />

the market do. We have used long time on<br />

collecting knowledge and tendencies on<br />

which car models that has a higher<br />

frequency on failures of starters<br />

and alternators and then added<br />

these references to our product<br />

range.<br />

NK is committed to providing<br />

the best possible products and<br />

services to its customers, and<br />

the new range of starters and<br />

alternators is no exception. With<br />

their high-quality construction,<br />

and no-surcharge concept, they<br />

are the perfect choice for anyone<br />

looking for a reliable, easy, and<br />

cost-effective solution.<br />

NK´s product range covers<br />

brakes, steering, suspension, wheel<br />

bearings, transmission, gas springs,<br />

universals and now also electrics.<br />

For more information about the new<br />

NK range of starters and alternators, see<br />

www.nk-autoparts.com or contact sales<br />

responsible for UK.<br />

NK is a brand name owned and registered<br />

to SBS Automotive.<br />

Delphi Technologies<br />

enhances Masters of<br />

Motion<br />

Delphi Technologies, a brand of BorgWarner Inc, has<br />

added new video content to Masters of Motion, whilst<br />

making it even easier for independent garage technicians<br />

to receive all future updates too.<br />

So far, this month has already seen the addition of three more<br />

‘How To’ videos aimed at delivering practical on-demand advice<br />

to technicians. Delphi says the intention is to release a new<br />

video every Thursday.<br />

‘How to use an approved EV charger’ promotes safe EV<br />

charging, examining the different types and uses of chargers.<br />

‘How to diagnose warped brake discs’ explains disc thickness<br />

variation before stepping through an example runout check.<br />

Meanwhile, ‘How to replace a battery’ demonstrates how<br />

to check the health of a 12v battery and guides through the<br />

battery replacement on a BMW 330e.<br />

<strong>The</strong> Masters of Motion hub hosts a wealth of informative<br />

content already including infographics, articles, tips, training<br />

resources and advice.<br />

Technicians wishing to keep updated can follow Delphi<br />

Technologies on social media:<br />

l Facebook: www.facebook.com/delphitech/<br />

l LinkedIn: www.linkedin.com/showcase/<br />

delphi-technologies-aftermarket/<br />

l YouTube channel: www.youtube.com/DelphiTechnologies.<br />

Masters of Motion was launched in January following extensive<br />

pan-European research from Delphi covering 4,000 workshops.<br />

<strong>The</strong> content hub is intended to help Delphi develop a stronger<br />

connection with the independent garage and workshop<br />

technicians. <strong>The</strong> mix of material is expected to continue to<br />

focus on emerging aftermarket technologies, supporting<br />

garages to meet the demands future vehicles will present.<br />

Comprehensive free email newsletter updates are now being<br />

sent to opted in garages on a monthly basis. <strong>Garage</strong>s can sign<br />

up for these updates and find out more at<br />

mom.delphiautoparts.com/en<br />

14 THE GARAGE<br />

14, News NK Starter, Delphi.indd 1 30/05/2023 12:40


Welcome to<br />

AUTOMECHANIKA<br />

Birmingham 2023<br />

AUTOMECHANIKA BIRMINGHAM<br />

THE MOST IMPORTANT EVENT FOR<br />

THE UK AUTOMOTIVE AFTERMARKET<br />

AND SUPPLY CHAIN.<br />

With 500 exhibitors from 23 countries and 12,000<br />

visitors, this is your biggest opportunity to network,<br />

learn and to business on a national scale.<br />

Get everything you need to prepare for the rise of<br />

EV, digitalisation, connectivity, ADAS, stock and price<br />

challenges and more.<br />

15-22, Automechanika Edit.indd 1 30/05/2023 12:56


AUTOMECHANIKA<br />

Automechanika Birmingham – opens<br />

its doors to visitors for this year’s highly<br />

anticipated show.<br />

As the automotive industry is going through the biggest<br />

change in living memory, it’s no surprise that Automechanika<br />

Birmingham has double the amount going on for visitors<br />

than it ever has done before. It’s also offering free parking and<br />

breakfast to all garage and bodyshop professionals.<br />

<strong>The</strong> Workshop, EV and Bodyshop Training Hubs event calendar is<br />

also now available, enabling visitors to tailor and plan their days at<br />

the show specifically for their needs and will be covering core and<br />

advanced skills training.<br />

Topics covered include: Vehicle diagnostics and data;<br />

Understanding how you can repair changing OEM Specifications:<br />

How to thrive in uncertain times: A whistle-stop, problemsolving<br />

tour of fluid systems; How to prepare for MOTs and in the<br />

future; New vehicle digitalisation & technology; <strong>The</strong> challenges<br />

of hydrogen internal combustion; New braking technologies and<br />

common faults; Plug into 2023 – the EV and hybrid opportunity;<br />

Electrified future – what does it look like for the service and repair<br />

industry; and, Driver assistance systems, in-house or outsource –<br />

risks.<br />

Plus, NEW for 2023 are a Detailing Hub, Collision Repair Live and<br />

Paint & Spray Live, providing live demonstrations, as well Modern<br />

<strong>Garage</strong> and EV Training Academy hosted by the IMI.<br />

With the industry facing huge legislation changes, frustration<br />

and confusion, in an Automechanika Birmingham first, it will host<br />

a keynote conference, where visitors will be able to debate and<br />

address the big challenges: Whether EV the right way forward,<br />

MOTs today and tomorrow, and more.<br />

Understanding that the skills gap needs to be addressed, the<br />

Talent & Skills Conference isn’t your normal training, it’s designed<br />

for students, to help train and inspire them to stay in the industry.<br />

<strong>The</strong> automotive brands have gone all out to provide exclusive<br />

on-stand training and demos, including the new NGK Academy,<br />

ADAS fitment to vehicles from Bosch, an on-stand EV trainer<br />

from Alliance Automotive Group, and HaynesPro B.V will be<br />

demonstrating its HaynesFleet product for the fleet and leasing<br />

market.<br />

And what’s more, garages and technicians will have the chance<br />

to take home up to £50,000 worth of exclusive show offers, deals<br />

and discounts on the latest garage equipment, plus have access to<br />

a plethora of competitions and giveaways, offering huge savings to<br />

those first through the doors.<br />

Some notable discounts include 25 percent off Auto <strong>Garage</strong><br />

Network services, 30 percent off Coverzone products, up to 20<br />

percent off Silkmoth products and 20 percent off retail prices for<br />

3D Car Care products.<br />

16 THE GARAGE<br />

15-22, Automechanika Edit.indd 2 30/05/2023 12:57


AUTOMECHANIKA<br />

Laser Tools is giving away two VIP Passes to the BTCC at<br />

Donington Park on 27 August 2023, £250 worth of tools, and a<br />

Laser Tools Racing Chair, while visitors to the Bosch stand will<br />

be in with a chance of winning a Bosch Tassimo Vivy2 Coffee<br />

Machine and Snap-on is offering a once-in-a-lifetime giveaway<br />

of the only Snap-on Ford Model-T UK, complete with replica tool<br />

storage drawers sales reps would have used back in the 1920s, for<br />

those who purchase a Snap-on Fast-Track Intelligent Diagnostics<br />

Platforms through to the end of June.<br />

Alex Jones, marketing director at event organiser Messe<br />

Frankfurt UK said: “We know time is money and money is tight,<br />

but you will learn, test and try more here in just a few hours<br />

than you can in months away from your place of work. And don’t<br />

forget, Automechanika won’t be back in the UK until 2025 – I<br />

know it’s a big decision to take time out from work, but you really<br />

won’t regret it as this investment in you, your team and your<br />

business is how you’ll not only survive, but thrive. Don’t get left<br />

behind.”<br />

As stated by Matt Cleevely, managing director at Cleevely<br />

Electric Vehicles: “I’m looking forward to Automechanika. I have<br />

shut our business on the Tuesday because I see a value in the<br />

whole team attending.”<br />

<strong>The</strong> Independent Automotive Aftermarket Federation (IAAF)<br />

is hosting its first-ever <strong>Garage</strong> Awards in partnership with<br />

Automechanika Birmingham in 2023.<br />

Being held on Wednesday 7 June at Hilton Metropole NEC,<br />

the Awards will celebrate the very best of the garage industry<br />

and acknowledge the commitment and dedication independent<br />

garages and technicians have made to ensuring affordable<br />

mobility in the UK over the past few years.<br />

Meet the team<br />

behind the new<br />

automotive concept at<br />

Automechanika<br />

Visitors to Automechanika Birmingham can be among the first to<br />

meet the team behind the industry’s newest garage concept, 1TEC<br />

Auto Hub, at stand 0135.<br />

Eight leading suppliers have come together to launch the unique, market leading<br />

concept that helps industry professionals navigate the ever-changing automotive<br />

landscape and deliver best-in-class-service.<br />

Throughout the three days, visitors to the stand will be able to meet experts<br />

from LKQ Euro Car Parts, MPM Oil, Pagid, Schaeffler, Shell, Valeo, Varta, and ZF<br />

to hear first-hand about how the platform can support their businesses.<br />

Kevan Wooden, chief commercial officer, LKQ Euro Car Parts said:<br />

“Automechanika is renowned for bringing the industry together, and we’re<br />

looking forward to being able to introduce 1TEC Auto Hub in person.<br />

“<strong>The</strong> concept combines all the tools, training and support that garages will<br />

need to stay ahead of the competition and future proof their business at a time<br />

when the industry is facing rapid change.”<br />

For more information on 1TEC Auto Hub visit: www.1tec.co.uk<br />

THE GARAGE 17<br />

15-22, Automechanika Edit.indd 3 30/05/2023 12:57


IN ASSOCIATION WITH<br />

POWERED BY<br />

<strong>Garage</strong>s @ Automechanika<br />

6-8 June 2023, NEC, Birmingham<br />

Get everything you need to prepare for the rise of<br />

EV, digitalisation, connectivity, ADAS, stock and price<br />

challenges and more.<br />

Just one day out of your workshop is an investment<br />

for your business that you can’t afford to miss!<br />

THE BIGGEST<br />

CHANGE TO THE<br />

AUTOMOTIVE<br />

INDUSTRY IS<br />

HAPPENING NOW<br />

DON’T MISS OUT ON THE BEST TOOLS, TRAINING & TECHNOLOGY<br />

• Meet over 500 leading suppliers and get your hands on the latest technologies and<br />

developments from ZF, Bosch, Hella, Snap-On, Alliance Automotive Group, Tool Connection,<br />

LKQ Euro Car Parts, Arnold Clarke Autoparts, Liqui Moly, SATA, NGK and much more!<br />

• Secure parts and tools at the very best prices and see the latest product launches<br />

• Get access to 192 HOURS of FREE skills training workshops and demos delivered by<br />

industry experts and leading suppliers on the most pressing topics from diagnostics,<br />

digitalisation, ADAS, EV & Hybrid, transmission and more<br />

• With 224,000 electric cars made in 2022, the EV & Hybrid Training Hub will tell you<br />

everything you need to know about fixing plug in vehicles<br />

SCAN HERE<br />

FOR YOUR<br />

FREE TICKET!<br />

Get your free ticket at<br />

www.automechanika-birmingham.com<br />

*Arrive before 10:30am for breakfast.<br />

Free parking only available for garage<br />

and bodyshop professionals.<br />

Automechanika 2023 DPS.indd 1 30/05/2023 12:59


FREE TICKET<br />

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Automechanika 2023 DPS.indd 2 30/05/2023 12:59


AUTOMECHANIKA<br />

Petrolhead heaven lined up at<br />

Automechanika Birmingham with<br />

iconic racing cars and vehicle displays<br />

Petrolheads and fans of high-octane machinery mustn’t miss<br />

out on the free event offering a great day out with several<br />

unmissable vehicle exhibits.<br />

NAPA Racing UK British Touring Car Championship (BTCC)<br />

aces Dan Rowbottom and former champion Ash Sutton will be<br />

at the show on June 7th and 8th. <strong>The</strong>y will be on the Alliance<br />

Automotive UK stand (R130), where visitors and fans can meet<br />

and chat with the drivers and grab a photo with them.<br />

Fellow BTCC star Jake Hill is at the show on June 6th at<br />

Laser Tools’ stand (M120) with his Laser Tools Racing with MB<br />

Motorsport BMW 330e M Sport car – an evolution of the car<br />

he took three race wins with on his way to third place in the<br />

2022 season.<br />

Leading motor factor Arnold Clark Autoparts will have the<br />

legendary Vampire drag car on display for the duration of the<br />

event – the holder of the UK land speed record and infamous<br />

for being crashed by Richard Hammond on BBC’s Top Gear<br />

in 2006. Autodata at stand T72 will have a 2023-liveried<br />

Mercedes-AMG Petronas F1 car on display, courtesy of the<br />

team’s sponsors Solera.<br />

Illustrating the history of the aftermarket industry, a<br />

legendary Snap-on Ford Model T, complete with replica tool<br />

storage drawers its sales reps would have used back in the<br />

1920s will be exhibited.<br />

Additionally, the 1993 Rover 216 Honda cabriolet driven by<br />

the Bangers 4 Ben team of LouiseBaker and Rachel Murray is<br />

going up for charity auction at Automechanika Birmingham.<br />

<strong>The</strong> car returns to its home in the Midlands for the auction to<br />

raise further funds for the charity that supports staff in the<br />

automotive industry.<br />

Louise commented: “I purchased a Rover to use for Bangers<br />

4 Ben as it’s where I started; it’s where I learnt my trade – I<br />

know every nut and bolt on these cars, so it was an ideal<br />

motor to purchase. Buying something of this age not only<br />

came with a lot of blood, sweat and tears, but also a lot of<br />

time and energy went into it to make sure it was up to the<br />

journey.<br />

“It’s a nostalgic car for me and brought back many great<br />

memories. It still even had that Rover smell! I’ve grown quite<br />

attached to it and it will be super sad not to see it on my drive<br />

anymore but I hope whoever purchases it really loves it like I<br />

do!”<br />

<strong>The</strong> show offers an opportunity to get your hands on one<br />

of the few remaining classic examples of the vehicle, of<br />

which just 207 remain, which raised £1692 for Ben following a<br />

legendary road trip from Birmingham to Monaco in October<br />

2022.<br />

And if that wasn’t enough, the show will celebrate the evolution<br />

of the vehicle, with Bosch bringing its digitally adorned concept<br />

car, giving an insight into what drivers and mechanics can expect<br />

in the not-so-distant future.<br />

Ticket registration is sponsored by BookMy<strong>Garage</strong>.com.<br />

To claim a complimentary ticket visit:<br />

https://automechanika-2023.reg.buzz/press<br />

20 THE GARAGE<br />

15-22, Automechanika Edit.indd 4 30/05/2023 12:57


AUTOMECHANIKA<br />

Opus IVS<br />

announces big<br />

Automechanika<br />

incentive<br />

Opus IVS, leading provider of diagnostics<br />

solutions backed by OE master technicians,<br />

has announced it will be giving away a<br />

DrivePro Elite diagnostic kit to a garage<br />

at Automechanika Birmingham.<br />

Opus IVS says the prize draw winner will<br />

receive their DrivePro Elite kit, along with<br />

12 months of free IVS 360 live support.<br />

<strong>The</strong> draw will be made live on stand W70 at<br />

3pm on the afternoon of 8th June. <strong>Garage</strong>s<br />

can enter simply by visiting the stand any<br />

time before then.<br />

Anticipation is high, with the UK’s leading<br />

automotive aftermarket trade event now<br />

just days away; Automechanika Birmingham<br />

will run from 6th to 8th June at the NEC<br />

in Birmingham. <strong>The</strong> show - last held in<br />

2019 - is tipped to draw record numbers of<br />

visitors this time.<br />

Opus IVS will be delivering live<br />

demonstration of their extensive dealer-<br />

level remote services capability by using<br />

a vehicle on the stand. <strong>The</strong>ir flagship<br />

DrivePro Elite tablet offers a remote<br />

services VCI and coverage for 64 brands, all<br />

backed up with ‘game-changing’ IVS 360<br />

live support, giving workshops access to<br />

support from brand-specific OEM-trained<br />

master technicians.<br />

“We know growing numbers of garages<br />

have questions around diagnostics<br />

requirements, technology changes and<br />

technical information access,” said Karl<br />

Booth, Head of Sales for UK and ROW at<br />

Opus IVS. “We’re expecting a busy three<br />

days at Automechanika Birmingham and are<br />

keen to meet as many garages as possible.”<br />

For more complex programming and<br />

coding jobs, the appointment-based<br />

RAP service brings independent garages<br />

enhanced capability to complete a huge<br />

range of jobs. Technicians simply carry<br />

out a few basic pre-call tasks, Opus IVS<br />

technicians then connect and deliver a<br />

complete end-to-end solution.<br />

You can visit Opus IVS at Stand W70<br />

Training | Tools | Technology<br />

<strong>Garage</strong>s wishing to find out more<br />

or register should visit https://<br />

automechanika-2023.reg.buzz whilst the<br />

latest from Opus IVS can be seen at<br />

www.opusivs-uk.com/<br />

VISIT US IN<br />

HALL 19 STAND S62<br />

TO SEE HOW WE<br />

CAN HELP PROMOTE<br />

YOUR PRODUCT AND<br />

BUSINESS IN THE<br />

NEXT GARAGE<br />

<strong>The</strong><br />

Supporting the Independent <strong>Garage</strong> and MOT sector<br />

PRINT • DIGITAL • ONLINE • ENEWS<br />

CALL: 01952 415334 | VISIT: WWW.GARAGEANDMOT.COM<br />

THE GARAGE 21<br />

15-22, Automechanika Edit.indd 5 30/05/2023 12:58


AUTOMECHANIKA<br />

Unique auction at<br />

Automechanika<br />

to fundraise for Ben<br />

A truly unique 1993 Rover 216 Honda cabriolet<br />

which made it to Monaco and back in 5 days<br />

last year is being auctioned at Automechanika<br />

Birmingham on 7th June to fundraise for Ben,<br />

the automotive industry charity. A rare classic,<br />

there are just 207 of these cars left on the road.<br />

Truly one of a kind, the car was bought, lovingly restored and<br />

decal’d by Louise Baker and Rachel Murray and travelled over 1,500<br />

miles as part of renowned car rally challenge, Bangers4Ben, which<br />

runs annually to fundraise for the charity. <strong>The</strong> car was driven by<br />

Louise and Rachel to Monaco via the south of France coast road<br />

and through the Alps last October. <strong>The</strong> well-travelled Rover is now<br />

returning to its home in the Midlands to be sold and raise further<br />

funds for Ben.<br />

Focus on next generation<br />

with dedicated Autotech<br />

Academy student<br />

programme<br />

On day three of the trade event, Automechanika Birmingham and<br />

Autotech Academy will be hosting a series of sessions aimed at<br />

inspiring and educating students to help arm them with the skills<br />

and knowledge they need for the future.<br />

Gavin White from Autotech Academy, part of Autotech Group, will<br />

be opening the session with a welcome address. Followed by a<br />

presentation of success stories from other professionals on how<br />

they got into the industry and ways to ensure a long and thriving<br />

career.<br />

Next up will be a structured tour of the exhibition, involving a<br />

skills competition via a treasure hunt, with lots of prizes up for<br />

grabs. <strong>The</strong>re will also be a networking lunch to offer students the<br />

opportunity to engage with other like-minded peers and meet<br />

industry employers.<br />

<strong>The</strong> last session of the day will be focusing on the technology<br />

of the future where the students can find out about the latest<br />

trends, technologies and innovations in the sector.<br />

Alex Jones, marketing director at Messe Frankfurt UK, organisers<br />

of Automechanika Birmingham, comments: “A key focus for us<br />

is to take a proactive approach in helping to bridge the ongoing<br />

skills gap and train the future specialists of the industry.<br />

“This year we are encouraging first-year, second-year and thirdyear<br />

students to attend our event in June and embrace the many<br />

opportunities available to them. And we’re delighted to offer<br />

our student programme with Autotech Academy to give them a<br />

Visit Automechanika and take part!<br />

Visit the Ben team at Automechanika, stand F114 on 7th June, and<br />

take part in the auction for your chance to win the car. Book a free<br />

ticket to the event here.<br />

Louise Baker, Company Director of Womanic Ltd, said: “Not many<br />

people know, but automotive can be a stressful profession. Ben is<br />

there for anyone in the industry who are struggling with their health<br />

and wellbeing - whether that’s mentally, financially or physically.<br />

So come along to the Ben stand at Automechanika and have your<br />

chance to take this one-of-a-kind car home!”<br />

Ellen Plumer, Head of Marketing & Outreach at Ben, said: “We<br />

can’t thank Louise and Rachel enough for all their hard work<br />

fundraising for Ben with this brilliant banger. We hope to see many<br />

of our automotive family there at our Automechanika stand and<br />

we’re looking forward to seeing who takes the car home!”<br />

If you’re unable to attend Automechanika, you can still donate to<br />

show your support for Ben: giving.ben.org.uk/pf/lou-rach-1eb19<br />

helping hand for a successful career in the sector.”<br />

Gavin White, CEO, Autotech Group comments: “It is vital that we,<br />

as an industry, collaborate to demonstrate the full breadth of<br />

opportunities a career within the automotive sector can yield to<br />

the next generation.<br />

“Technology has transformed mobility, and the progress of<br />

the industry, and the potential careers within it, needs to be<br />

conveyed and amplified, as the competition to attract and<br />

retain talent is fierce. It is incredibly disconcerting to hear that<br />

young potential talent – students who have recently achieved an<br />

automotive qualification – are finding work in other industries,<br />

including retail and hospitality, because they are struggling to<br />

secure an automotive position.”<br />

White adds: “This is why we created Autotech Academy. We are<br />

delighted to be partnering with Automechanika Birmingham to<br />

create a dedicated student day that will demonstrate the range of<br />

automotive roles available and communicate how a successful and<br />

fulfilling career within the automotive industry can be achieved.”<br />

22 THE GARAGE<br />

15-22, Automechanika Edit.indd 6 30/05/2023 12:58


NEWS<br />

NTDA members turn out in force for<br />

Wheelwrights’ Mansion House Banquet<br />

From left to right: NTDA Treasurer Donald<br />

Carmichael, NTDA CEO Stefan Hay, Gavin White -<br />

Autotech Group, Robin Shaw - Halfords Autocentres,<br />

Rt. Hon. <strong>The</strong> Lord Mayor Nicholas Lyons, Laurence<br />

Abbott - Autotech Group, Master Wheelwright<br />

Nigel Biggs, Simon King - Autotech Group, Mike<br />

Craddock - <strong>The</strong> Tyre Group, Paul Emery - Hankook,<br />

Chris Freeman - <strong>The</strong> Tyre Group, Richard Bezzant -<br />

Michelin and David Johnson - Michelin.<br />

On Thursday 11th May NTDA members from the tyre trade and associated UK automotive<br />

aftermarket were very well represented at the most impressive event in the Worshipful<br />

Company of Wheelwrights’ social calendar the White Tie Banquet held at the official<br />

residence of the Lord Mayor of London; Mansion House in the heart of the City.<br />

<strong>The</strong> NTDA is affiliated to the Worshipful<br />

Company of Wheelwrights, the<br />

Company, which is one of the 110<br />

Livery Companies of the City of London and<br />

number 68 in the ‘Order of Precedence’.<br />

Incorporated by Royal Charter in 1670,<br />

the original purpose of the Company<br />

was to regulate the manufacture and<br />

quality of handmade wooden wheels,<br />

(the Ancient Craft of Wheelwrighting), a<br />

role it still fulfils to this day by supporting<br />

working wheelwrights across the United<br />

Kingdom. Today, the Company is primarily a<br />

philanthropic and social organisation, with a<br />

particular emphasis on providing charitable<br />

backing for wheeled mobility and education,<br />

as well as supporting the Lord Mayor and<br />

the City of London Corporation.<br />

By means of numerous social events,<br />

ranging from high-profile formal banquets,<br />

(such as Mansion House), and dinners,<br />

where guests can experience the historic<br />

traditions and customs of the livery<br />

companies of the City of London, to interlivery<br />

skiing, sailing, shooting, go karting<br />

and golfing events and an annual traditional<br />

wheel-making weekend experience, the<br />

Company provides a platform for its wide<br />

cross section of members, to socialise in<br />

true style.<br />

In addition to continuing to support<br />

the Ancient Craft of Wheelwrighting, the<br />

Company has, in recent times, attracted<br />

many Liverymen from the associated<br />

descendant trades and now has both strong<br />

links with the NTDA and the wider modern<br />

wheel and tyre industry and associated<br />

sectors, with a key focus on Corporate<br />

Social Responsibility covering such areas<br />

as, environmental issues, sustainability,<br />

apprenticeships, tyre technician skills<br />

development, community outreach<br />

programmes and other mobility-related<br />

activities.<br />

To develop further these key activity<br />

areas, help businesses become<br />

more sustainable, support corporate<br />

Environmental, Social, and Governance<br />

initiatives and develop cross-industry links,<br />

the Company has launched the Corporate<br />

Affiliate Programme with a view to engaging<br />

key stakeholders and decision makers from<br />

the wider related business community and<br />

has attracted companies such as ETEL and<br />

NTDA North West & North Wales Chairman<br />

Stephen Callow presents the Master Wheelwright<br />

Nigel Biggs with a charity donation cheque for<br />

£1737.75 raised at past regional events.<br />

Autotech Group into membership.<br />

<strong>The</strong> Company also sponsors the NTDA’s<br />

National Apprentice Tyre Technician of<br />

the Year and Environmental & Sustainable<br />

Solution of the Year awards at the annual<br />

Tyre Industry Awards held in October,<br />

where the NTDA also holds a charity raffle<br />

in support of the Wheelwrights’ Charity and<br />

the many, many good causes it supports.<br />

If you are interested in membership of<br />

the Worshipful Company of Wheelwrights<br />

visit: www.wheelwrights.org for further<br />

information on the Wheelwrights’<br />

Corporate Affiliate Scheme contact: Nancy<br />

Hay via: nancyhay@ntda.co.uk<br />

THE GARAGE 23<br />

23, NTDA.indd 1 30/05/2023 13:01


NEWS<br />

Comline brake discs:<br />

Anti-corrosion coating provides<br />

an instant fit for improved efficiency<br />

An advanced formulation, anti-corrosion coating that allows<br />

direct fitment from box to axle is one of the notable features and<br />

benefits of Comline’s coated brake discs and one of many that<br />

are illustrated in the brand’s eye-catching new video.<br />

<strong>The</strong> water-based coating is applied<br />

to all areas of the disc, including<br />

the hub and friction surface, to a<br />

maximum thickness of 25 microns to<br />

ensure effective rust protection. This feat<br />

is achieved, thanks to a nine-stage process<br />

that culminates in 240 hours’ worth of<br />

salt-spray testing.<br />

Complementing the enviable reputation<br />

of Comline’s brake pads and following<br />

meticulous analysis of the UK vehicle<br />

parc to meet current trends, more than<br />

1,000 European, Japanese, and Korean<br />

coated brake disc references are currently<br />

available from Comline’s impressive range.<br />

Rapid installation<br />

As Comline’s coated brake discs can be<br />

fitted immediately, right out of the box,<br />

technicians needn’t worry about the<br />

cleaning or degreasing process that is<br />

normally associated with more traditional,<br />

non-coated discs. A professional<br />

replacement of a brake disc can,<br />

therefore, be completed in rapid time,<br />

improving workshop efficiency, and with<br />

full confidence in delivering immediate<br />

and responsive stopping power to the<br />

motorist.<br />

On the topic of the coated disc stopping<br />

capabilities, Comline’s braking expert, Dr<br />

Keith Ellis – warmly known as<br />

‘Dr Friction’ – admitted that adding a<br />

coating to the friction surface may appear<br />

“counterintuitive” but was quick to explain<br />

the logic behind the design:<br />

“This specialised coating dissipates<br />

during early use. With our coated<br />

discs, the brakes need only be applied<br />

on a handful of occasions before the<br />

specialised coating fades away to expose<br />

the braking surface.<br />

“With zero impact on braking<br />

performance and the added benefit of not<br />

having to degrease the disc, the benefits<br />

are clear.”<br />

<strong>The</strong> vehicle owner will, undoubtedly, be<br />

impressed by the premium aesthetics of a<br />

Comline coated brake disc too, a perfect<br />

match when sat behind a contemporary<br />

alloy wheel.<br />

<strong>The</strong>se elements combined, coupled<br />

with the brand’s value proposition,<br />

serve to make Comline coated brake<br />

discs a compelling product offering.<br />

As professionals consider the marriage<br />

between brake pad and disc, which<br />

is critical for vehicle safety, pairing<br />

Comline coated discs with a set of the<br />

brand’s renowned brake pads is the ideal<br />

combination.<br />

For more information about Comline’s<br />

coated brake discs, go to https://www.<br />

comline.uk.com/products/brake-discs<br />

To watch the new Comline coated<br />

brake disc video, go to https://youtu.be/<br />

E1xHYi9K9ME<br />

24 THE GARAGE<br />

24,25, News Comline Juratek.indd 1 30/05/2023 13:15


JURATEK highlights<br />

brake pads and<br />

discs for future of<br />

mobility<br />

First Line Ltd<br />

helps technicians<br />

navigate<br />

Ford Transit<br />

supersession<br />

Technicians can select from a new thermostat<br />

reference from First Line Ltd. when replacing<br />

the component on Ford Transit Mk8 2.0 TDCi<br />

05/2016>07/2019, after a supersession carried out by Ford<br />

made changes to the design, with the later 08/2019 model<br />

component superseding the previous version.<br />

<strong>The</strong> new replacement thermostat is equivalent to First<br />

Line reference FTK547. <strong>The</strong> main differences are that the<br />

05/2016>07/2019 <strong>The</strong>rmostat has a three-bolt fixing and<br />

two sensors, whereas the later version from 08/2019 has<br />

one sensor and a two-bolt fixing.<br />

Following the Ford modification, technicians are advised<br />

to now fit the First Line 08/2019> <strong>The</strong>rmostat FTK547,<br />

or the equivalent Borg & Beck version BBT547, to all<br />

applications from 05/2016>.<br />

Nick Smith, Head of Product Management at First Line<br />

Ltd., said: “It’s important to understand the implications of<br />

vehicle manufacturer or original equipment manufacturer<br />

supersessions, not only to minimise confusion and return,<br />

but also so that technicians and factors alike understand<br />

where aftermarket components can satisfy a replacement,<br />

even when the new part looks different.”<br />

Technicians working on Ford Transit thermostat<br />

replacements are also reminded that when installing the<br />

new part that there will be a spare loom connector, which<br />

due to the supersession is no longer required.<br />

For further information on the First Line component<br />

application, visit First Line Ltd.’s WebCat resource:<br />

https://webcat.firstline.co.uk/PartDetails/FTK547<br />

Motor factors and their garage customers can stay up<br />

to date with the company’s latest new-to-range parts<br />

by subscribing to email updates at www.firstlineltd.com/<br />

Subscribe<br />

Leading brake supplier,<br />

JURATEK, has grown<br />

its product portfolio<br />

to include more brake<br />

pads and discs to fit<br />

electric vehicles (EV)<br />

to help shape the<br />

future of mobility.<br />

As part of its<br />

commitment to its<br />

customers, JURATEK<br />

has been involved in<br />

the development of<br />

high-quality braking<br />

components for<br />

passenger cars, light<br />

commercial vehicles,<br />

trucks, buses and<br />

coaches since 1995.<br />

<strong>The</strong> brand continues<br />

to evolve to cover the<br />

ever growing and varied vehicle parc.<br />

JURATEK has added front brake pads and discs, and rear<br />

brake pads and discs<br />

for the MINI Cooper<br />

Electric(2019>) and the<br />

MAN e-TGE (2018>)<br />

to its portfolio. <strong>The</strong>se<br />

products also include<br />

a brake pad warning<br />

wear indicator sensor.<br />

Matt Leeming,<br />

marketing manager at<br />

JURATEK comments:<br />

“We’re always looking<br />

at the market to find<br />

growth opportunities<br />

and as the vehicle parc<br />

continues to change<br />

we want to ensure our<br />

customers can reply on<br />

us to be able to supply<br />

the braking products<br />

they need.”<br />

<strong>The</strong> brand’s EV<br />

parts are available<br />

now on the online<br />

catalogue, Webshop,<br />

where customers can<br />

search by part number,<br />

vehicle application or<br />

dimensions such as<br />

height, thickness, drum diameter and other criteria, making the<br />

identification of brake parts quick and easy.<br />

For more information on the JURATEK braking range visit<br />

www.juratek.com<br />

THE GARAGE 25<br />

24,25, News Comline Juratek.indd 2 30/05/2023 13:15


NEWS<br />

Tyre specialist aligns with AES UK<br />

to reduce wear and save fuel<br />

Kent-based auto services and tyre supplier A2 Tyres is using a digital wheel alignment system to<br />

rectify axle and wheel misalignment with greater speed and accuracy while reducing tyre wear,<br />

improving safety, and saving fuel.<br />

Operating from 4 retail sites in the<br />

southeast, 3 for retail and vans<br />

and one for commercial vehicles,<br />

A2 Tyres switched from using a basic<br />

wheel alignment system to a Josam Camaligner<br />

upgrade kit, after receiving a demo<br />

from Josam’s exclusive distributor, AES UK<br />

(Automotive Equipment Supplies).<br />

“During the demo, it was plain to see<br />

that the Cam-aligner would immediately<br />

take our service capability to a higher<br />

level” says Director, Robert Lorton. “We<br />

purchased the system in 2021 and moved<br />

from a relatively slow and less precise<br />

solution to carrying out around 20 fast<br />

and accurate checks every month - both<br />

from our workshop and in the field, using<br />

our 17-strong van fleet.”<br />

Robert explains further that the<br />

compact digital Cam-aligner was supplied<br />

with a hydraulic ball joint splitter and<br />

trackbar hammer, making adjustments<br />

easier and quicker. Also magnetic wheel<br />

adapters and spider wheel adapters to<br />

cover all types of commercial vehicles and<br />

wheel types.<br />

“All the readings and data are captured<br />

on a laptop and easy to understand,”<br />

adds Robert. “Plus, we can produce<br />

instant reports and confirmation of any<br />

corrective action. <strong>The</strong> right tyre set-up<br />

improves fuel economy, extends tyre life<br />

and increases driving comfort and safety –<br />

benefits which are widely reported by our<br />

long-standing customers.”<br />

A2 Tyres also stress the importance<br />

of carrying out regular wheel checks and<br />

advise operators to guard against only<br />

attending to wheel alignment issues after<br />

a problem has been identified.<br />

“Taking a ‘reactive’ approach will fail<br />

to prevent problems before they occur”<br />

says Robert. “Incorrect alignment results<br />

in uneven tyre wear and once started it is<br />

virtually impossible to reverse. <strong>The</strong>refore,<br />

we schedule regular checks, including at<br />

our customers’ premises, to help avoid<br />

premature tyre replacement, downtime<br />

and unnecessary cost.<br />

“Overall, we have seen a vast<br />

improvement in the wheel alignment<br />

services we provide” adds Robert Lorton.<br />

“Plus, from day one, we have had an<br />

excellent service from AES, and they are<br />

always on the end of a phone to answer<br />

any queries.”<br />

<strong>The</strong> Cam-aligner system is<br />

recommended by OEMs such as<br />

Mercedes-Benz Truck, Bus & Van, Scania,<br />

Volvo and Renault Truck and Van.<br />

Established in 2005, AES UK<br />

(Automotive Equipment Solutions) is the<br />

sole UK distributor of Josam products and<br />

provides commercial vehicle alignment<br />

and CV workshop equipment, along with<br />

on-site training, servicing and equipment<br />

calibration to operators throughout the<br />

UK.<br />

More about A2 Tyres here:<br />

www.a2tyres.co.uk<br />

AES UK here: a-e-s-uk.co.uk<br />

26 THE GARAGE<br />

26, News AES.indd 1 30/05/2023 13:19


NEWS<br />

Mintex-supported MINI<br />

Challenge field face deluge<br />

at Brands Hatch<br />

● <strong>The</strong> Mintex-supported MINI Challenge faced mixed<br />

racing conditions at the second round of the season at<br />

Brands Hatch Indy circuit.<br />

● TMD Friction’s braking brand, Mintex, provides the<br />

stopping power to the entire field across the MINI<br />

Challenge JCW and Trophy classes, offering optimum<br />

braking performance in a variety of conditions.<br />

Drivers were put to the test in challenging weather as a<br />

deluge of rain hit before the first race of the weekend<br />

before the weather improved, with a patchy, drying<br />

track posing a threat for drivers in race two, before dry weather<br />

returned in full for the third and final race of the day.<br />

Former JCW champion Dan Zelos converted pole position into<br />

victory in the first race of the weekend, leading lights-to-flag<br />

from Joe Tanner in second with championship leader going into<br />

Brands Hatch, Will Orton, crossing the line third.<br />

Conditions worsened during race one with a red flag thrown<br />

as Tanner’s Hybrid Tune-run MINI suffered an electrical fault<br />

before the car was hit by Ollie Meadows. <strong>The</strong> position of Tanner’s<br />

stricken car meant the race was deemed unsafe to continue and<br />

the result was taken from the previous lap.<br />

Race two saw Will Orton return to the top step after a late<br />

puncture hit Dan Zelos in the late stages of the race. With Zelos<br />

dropping from second this paved the way for Bradley Gravett<br />

and Dominic Wheatley to take their maiden MINI Challenge JCW<br />

podiums with second and third place respectively, following a<br />

battle with Joe Osbourne.<br />

With the reverse grid draw for race three not favouring Orton,<br />

the Hybrid Tune driver had to battle his way from sixth on the<br />

grid to take the chequered flag first, ahead of rookie driver<br />

Thomas Jack Lee in second, and Ollie Meadows third.<br />

Dominic Wheatley, 2021 MINI Challenge Trophy champion<br />

and JCW racing driver with the Graves Motorsport team, said:<br />

“Getting my first podium in the JCWs really gives me and the<br />

team a lot of confidence in what we’re doing and what we can<br />

expect from the rest of the season.<br />

“Having confidence in the brakes at Brands Hatch is critical. On<br />

such a short lap, the difference in time between being first and<br />

being last can all be found in the braking zones.”<br />

After Brands Hatch Indy, Orton leads the championship<br />

standings on 212 points, just one ahead of Dan Zelos in second.<br />

Joe Tanner is third on 160 with Ollie Meadows fourth on 154<br />

points.<br />

<strong>The</strong> next JCW race weekend, the third of the season, takes<br />

place at Snetterton in Norfolk from 20th-21st May where drivers<br />

will put car and braking performance to the test on a circuit<br />

featuring long straights.<br />

To find out more about Mintex Racing products, visit<br />

https://mintex.com/mintex-racing/?lang=en-gbr<br />

THE GARAGE 27<br />

27, News Mintex Racing.indd 1 30/05/2023 13:17


OPINION<br />

HONESTY<br />

THE BEST<br />

POLICY<br />

Check the basics and be honest. It’s better to find<br />

something simple at the start of a big job than in<br />

the middle. You never know, you might be better<br />

off in the end.<br />

We had a phone call from a customer in distress, the car<br />

doesn’t start and the AA are towing him in to us with<br />

no compression. He owns a 330i, not exactly famous<br />

for engine failures so this really caught my attention. We discuss<br />

time frame and costs, to which he agrees. <strong>The</strong> car arrived just<br />

before we closed and is pushed in for the night. Except I refused<br />

to believe that the engine had lost compression across all six<br />

cylinders at once.<br />

Step one of any diagnosis is to confirm the fault, so I crank<br />

it over and listen to the engine. Sure enough it’s dead smooth<br />

with no compression, as if the chain had snapped, very linear in<br />

sound.<br />

Hang on, I’m not having this. I can smell fuel . . .<br />

I put the battery on charge whilst I take the spark plugs out and<br />

they’re wet like a tee shirt competition. I dry them off and blow<br />

the cylinders out with an airline and try again. This time it bursts<br />

into life! <strong>The</strong>re’s a load of smoke out of the back and it’s a bit<br />

rough, but it runs. I take it out on a road test and on my return it<br />

idles exactly as it should, dead smooth.<br />

Bugger! Whilst I’m glad it’s fixed, I’ve now lost out on a nice<br />

little earner. Never mind, the customer will be happy. It’s now<br />

getting quite late, but I wanted to give him the good news. As I<br />

tell him it’s fixed and ready for collection, the phone goes quiet.<br />

“What do you mean it’s fixed?”<br />

I explain to him what I thought, what I did and what happened,<br />

thinking he would be happy or impressed. But no, he was angry<br />

with me.<br />

“I told you I wanted the engine rebuilt. We spoke about how<br />

much & how long and I agreed. Why haven’t you rebuilt the<br />

engine?”<br />

I explained, again, that it didn’t need it and that it was a very<br />

simple repair. He then tells me he can’t believe it and that he’ll<br />

see me in the morning. Well, that didn’t go to plan? Now I wished<br />

I had just taken it apart like he wanted. Why did I try to be clever?<br />

By Onkar Chahal<br />

<strong>The</strong> next morning, sure enough, he walks in and he’s not in a<br />

better mood than last night. I give him the key and tell him to<br />

take it for a drive, when he comes back he can’t believe it.<br />

“I thought you were lying to me.” He tells me very sheepishly.<br />

He asks me how much he owes and I tell him there’s no charge.<br />

He’s a very good customer and it only took an hour of my time.<br />

I’m happy to cover this repair for him.<br />

“Well in that case can you change the brakes all round, fit new<br />

bushes on the front and new tyres on the back, sort out the<br />

handbrake and change the oil please?”<br />

Oh hello, we’re back in the money here!<br />

He picks the car up a few days later, pleased as punch. Pays and<br />

leaves, another (very) happy customer.<br />

So, what happened to it originally, I hear you ask? He flooded<br />

it moving the car off his drive in the morning and back on in the<br />

evening.<br />

<strong>The</strong> moral of this story? Check the basics and be honest. It’s<br />

better to find something simple at the start of a big job than in<br />

the middle. You never know, you might be better off in the end.<br />

What do happy customers do? Spend more money.<br />

And what does that do? Make me happy!<br />

28 THE GARAGE<br />

28 Opinion Onkar.indd 1 30/05/2023 13:20


Somerset garage sees average<br />

monthly turnover increase by 85%<br />

Robert Cockings Motor Repairs in Somerset has reported a<br />

dramatic increase in turnover since embracing community-driven<br />

garage management software, <strong>Garage</strong> Hive.<br />

NEWS<br />

Following the switch to <strong>Garage</strong> Hive almost three-and-a-half<br />

years ago, the family business has reinvested profit margin<br />

gains into training, tools and equipment to further improve<br />

workshop efficiency and customer experience.<br />

“We’ve gone from a monthly £30K turnover to a regular £75K+<br />

each month,” said Tom Cockings of Robert Cockings Motor<br />

Repairs. “It’s allowed me to invest more into the garage and we<br />

now have the budget for specialist training and tools.”<br />

Regulars have commented on improved communications,<br />

thanks to service reminders and effortless online payment links<br />

sent via text or email. Technicians benefit from having all the<br />

information they need at their fingertips, with the Autodata<br />

integration being a firm favourite, while a bespoke pricing matrix<br />

and stock control information keeps front-of-house operations<br />

running smoothly.<br />

“<strong>Garage</strong> Hive has made me realise how each and every cog in<br />

the business needs to be well-oiled,” said Tom. “I can see this,<br />

monitor it in real-time and adjust as needed before it’s too late.<br />

<strong>The</strong> difference it makes to my overall profits is immense.”<br />

Tom’s father, Robert Cockings, opened the business in 1979.<br />

Having been around the workshop throughout his childhood and<br />

into his teenage years, Tom started work at the garage in 1999<br />

after leaving sixth form – but only as a ‘stop gap until university’.<br />

Some 23 years later, Tom has overseen significant changes within<br />

the business.<br />

“We’ve currently got eight employees, which is a big jump from<br />

a father and son operation just a few years ago,” said Tom. “We<br />

used to have a paper diary to manage the business and daily<br />

invoicing was done using garage invoicing software. It was fine<br />

but as things grew, it became more restrictive and hampered our<br />

ability to function efficiently.”<br />

During a business course, John Batten of Auto IQ<br />

recommended Tom an all-encompassing garage management<br />

software system. Tom put’s the transformation of his business<br />

down to this <strong>Garage</strong> Hive endorsement.<br />

Robert Cockings Motor Repairs went live with <strong>Garage</strong> Hive in<br />

December 2019, a transition made much easier thanks to the<br />

support provided.<br />

“Things changed massively from this point,” said Tom. “<strong>Garage</strong><br />

Hive made business expansion possible and has given me a better<br />

standard of living. It’s an accumulation of the technical support,<br />

the features, the community, and the customer experience that<br />

makes it great.”<br />

For further information on how <strong>Garage</strong> Hive helps independent<br />

garages operate more profitably, visit<br />

www.garagehive.co.uk<br />

THE GARAGE 29<br />

29, <strong>Garage</strong> Hive.indd 1 30/05/2023 13:23


NEWS<br />

Axalta launches Axalta Irus Mix<br />

<strong>The</strong> world’s fastest<br />

fully automated,<br />

hands-free mixing<br />

machine<br />

Axalta (NYSE: AXTA) has launched Axalta Irus Mix, the<br />

fastest fully automated and completely hands-free mixing<br />

machine for the automotive refinish industry. Axalta<br />

Irus Mix delivers highly accurate colour and works with<br />

Axalta’s innovative packaging, maximising profitability<br />

and minimising environmental impact to help refinish<br />

customers meet or exceed key business goals.<br />

Troy Weaver, Senior Vice President, Global Refinish,<br />

says, “At Axalta, we always strive to be at the forefront<br />

of innovation. We constantly look for ways to help our<br />

customers to do business better, to enable our customers<br />

to work as efficiently as possible and to maximise their<br />

profitability. When we launched our digital end-to-end<br />

colour management process, which we now call Axalta Irus, we<br />

knew what the future held for the industry, and that was fully<br />

automated colour mixing. Today, we deliver that technology and<br />

now customers can automate colour like never before. Axalta<br />

Irus Mix completes the simple three-step Axalta Irus digital<br />

colour management process of: Scan - Find - Mix.”<br />

Axalta Irus Mix is the result of Axalta innovating to address<br />

customer needs to work more efficiently, profitably and<br />

sustainably. Working in exclusive partnership with a leading<br />

global equipment manufacturer, Axalta has driven the concept,<br />

development, design, and construction of Axalta Irus Mix from<br />

the ground up.<br />

<strong>The</strong>re are four key pillars on which Axalta Irus Mix is based:<br />

● Time advantages<br />

● Labour optimisation<br />

● Consumption advantages<br />

● Environmental thoughtfulness<br />

Time advantages<br />

Axalta Irus Mix, with its patented technology, is the fastest fully<br />

automated mixing machine on the market. Based on Axalta’s<br />

trials, refinish customers can save more than 60% on labour time<br />

with Axalta Irus Mix compared to manual mixing.<br />

Labour optimisation<br />

Axalta Irus Mix is very simple to use and doesn’t have to be<br />

operated by a skilled technician. <strong>The</strong> process frees up refinishers<br />

to do other jobs while the paint is being mixed.<br />

Consumption benefits<br />

Axalta Irus Mix was designed to work with Axalta’s proven bottle<br />

system, so there is no need to refill or decant product into<br />

special bottles. Additionally, the bottles are fitted with precise<br />

dosing lids, delivering accurate colour without waste.<br />

Environmental thoughtfulness<br />

Axalta’s bottle system is made from 50% recycled plastic,<br />

underscoring the company’s commitment to sustainability. Its<br />

premium basecoat qualities – Spies Hecker Permahyd Hi-TEC,<br />

Cromax Pro and Standox Standoblue - are available in these<br />

bottles exclusively with Axalta Irus Mix.<br />

Axalta Irus Mix is being rolled out across Europe from June<br />

2023 and globally soon. For more information, please www.<br />

refinish.axalta.eu or contact the local Axalta Refinish sales<br />

representative.<br />

30 THE GARAGE<br />

30, News Axalta.indd 1 30/05/2023 13:23


UFI Filters enters a new<br />

partnership with NIO<br />

NEWS<br />

● New e-axle cooler for the Chinese smart electric vehicles<br />

manufacturer<br />

● Optimal thermal behaviour through water-cooled vacuum<br />

brazed aluminium technology<br />

● Recognition of the UFI’s advanced engineering<br />

and customer relations<br />

UFI Filters has been pioneering products in thermal management<br />

since 2010 and is now one of the industry leaders in an area of high<br />

growth. Testimony of this is the latest project awarded by NIO to<br />

the UFI Group for the e-axle cooler of a new upcoming Battery<br />

Electric Vehicle (BEV).<br />

<strong>The</strong> e-axle is a core part of BEVs. It works by integrating an<br />

e-motor, transmission and power electronics into a compact,<br />

modular package that sits between a vehicle’s wheels. As a key<br />

element of a BEV, it is essential that the e-axle operates within<br />

an optimal range of temperature. UFI Filters technology in watercooled<br />

vacuum brazed aluminium, plays a key role in maintaining<br />

the best thermal conditions.<br />

<strong>The</strong> project has been awarded to UFI in recognition of the<br />

company’s advanced engineering and customer relations. For UFI, it<br />

represents the beginning of a partnership with a multinational smart<br />

vehicle manufacturer headquartered in Shanghai, with branches<br />

and R&D departments all around the world. NIO is not just a vehicle<br />

manufacturer, it also embodies a new way of conceiving mobility,<br />

which is centred on sustainability and the creation of a community<br />

of users.<br />

NIO Inc. is a pioneer and leading company in the premium smart<br />

electric vehicle market. Founded in November 2014, NIO’s mission is<br />

to shape a joyful lifestyle. NIO aims to build a community that starts<br />

with smart electric vehicles, in order to share joy and grow together<br />

with users. NIO designs, develops, jointly manufactures and sells<br />

premium smart electric vehicles and is driving innovations in nextgeneration<br />

technologies in autonomous driving, digital technologies,<br />

electric powertrains and batteries. NIO differentiates itself through<br />

its continuous technological breakthroughs and innovations, such<br />

as its industry-leading battery swapping technologies, Battery as<br />

a Service, or BaaS, as well as its proprietary autonomous driving<br />

technologies and Autonomous Driving as a Service, or ADaaS. NIO’s<br />

product portfolio consists of the ES8, a six-seater smart electric<br />

flagship SUV, the ES7 (or the EL7), a mid-large five-seater smart<br />

electric SUV, the ES6, a five-seater all-round smart electric SUV, the<br />

EC7, a five-seater smart electric flagship coupe SUV, the EC6, a fiveseater<br />

smart electric coupe SUV, the ET7, a smart electric flagship<br />

sedan, and the ET5, a mid-size smart electric vehicle.<br />

■ Universal Oil Fired Heaters<br />

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heaters<br />

■ Electric heaters<br />

THERMOBILE offers probably the most<br />

complete selection of space heaters<br />

available to the UK Motor Trade. <strong>The</strong><br />

full range of heaters from THERMOBILE<br />

now comprises over 300 models<br />

varying in heat output from 3Kw up to<br />

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THE GARAGE 31<br />

30, News Axalta.indd 2 30/05/2023 13:24


NEWS<br />

IAAF<br />

announces<br />

latest new<br />

member<br />

RS Automotive Core has joined the<br />

Independent Automotive Aftermarket<br />

Federation (IAAF)’s ever expanding<br />

membership.<br />

RS Automotive Core are a UK-based buyer and seller of<br />

core automotive aftermarket parts covering a wide range of<br />

products including calipers, steering racks, steering pumps,<br />

EGR valves, diesel injectors, driveshafts, diesel pumps, AC<br />

compressors, turbos, starter motors and alternators.<br />

<strong>The</strong> company prides itself on prompt service, a highly<br />

skilled team and premium parts at unmatched prices.<br />

As a member of the IAAF the company will gain access to<br />

many of the federation’s benefits including entry to industry<br />

networking events and insights into the IAAF’s lobbying<br />

activities to protect the automotive aftermarket.<br />

Mark Field, IAAF Chief Executive, said: “We are delighted<br />

to welcome RS Automotive Core into our membership in this<br />

already busy and exciting year for our trade. <strong>The</strong> company’s<br />

expertise and experience across a number of areas will prove<br />

invaluable to our expanding membership.”<br />

Alastair Whatmore, Managing Director at RS Automotive<br />

Core, comments: “Being part of the federation allows us,<br />

along with other members, to be represented at government<br />

level, promotes the Aftermarket in a fair and accurate fashion<br />

and is ahead of the curve with what is happening with vehicle<br />

manufacturers.<br />

“It also gives RS Automotive Core the chance to network<br />

with likeminded industry professionals and access to the<br />

IAAF’s range of business services.”<br />

For more information on how to join IAAF,<br />

visit https://www.iaaf.co.uk/contact<br />

32 THE GARAGE<br />

32, News IAAF New Member.indd 1 30/05/2023 13:25


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Classified Example.indd 1 27/01/2021 13:53:17<br />

THE GARAGE 33<br />

33 Product and Services.indd 1 30/05/2023 13:26


PEOPLE<br />

People stories and movements from around your industry<br />

Philipp Grosse<br />

Kleimann to head<br />

Aftermarket business<br />

unit of MAHLE Group<br />

Grosse Kleimann to take up position as new Member<br />

of MAHLE Management Committee on 1 August 2023<br />

Philipp Grosse Kleimann is to be the new<br />

Head of the Aftermarket business unit<br />

and a Member of the MAHLE Management<br />

Committee from 1 August 2023. In this<br />

function, he will report directly to the CEO,<br />

Arnd Franz.<br />

“Philipp has many years’ of management<br />

experience in the automotive and mobility<br />

sector, a profound knowledge of the<br />

service and workshop business and an<br />

entrepreneurial mindset,” comments Arnd<br />

Franz, Chairman of the MAHLE Management<br />

Board and CEO.<br />

Grosse Kleimann succeeds Henning,<br />

who has successfully headed the business<br />

unit since 2014 and left the Group at the<br />

end of April to take up new professional<br />

challenges.<br />

Franz adds: “I am very pleased that we<br />

were able to secure the services of Philipp<br />

for the MAHLE Group. In his new position<br />

he will forge ahead with the development<br />

of new data-driven aftermarket business<br />

models and play a key role in shaping the<br />

current transformation of our Group.”<br />

Grosse Kleimann hails from Stuttgart and<br />

has a degree in business administration. He<br />

started his career in 1996 with the Daimler<br />

Group, where he became responsible<br />

for the global spare parts and workshop<br />

business. In 2008, he was appointed<br />

Director Business Development and a<br />

Member of the Board for the British sports<br />

car manufacturer, Aston Martin Lagonda.<br />

In 2010, Grosse Kleimann was appointed<br />

as a partner with Roland Berger Strategy<br />

Consultants, where he later became<br />

a senior partner providing advice to<br />

international customers in the global<br />

Automotive Competence Center. Before<br />

he joined the SIEMENS business unit<br />

ADVANTA, Grosse Kleimann developed and<br />

monetised innovative mobility concepts<br />

as a Management Board Member of<br />

ERGO Mobility Solutions. He was then<br />

Chief Commercial Officer of the start-up<br />

Caroobi, a workshop platform.<br />

Since 2020, Grosse Kleimann has been<br />

the Senior Vice President responsible for<br />

the Automotive & New Mobility business<br />

unit of SIEMENS ADVANTA CONSULTING,<br />

which provides consultancy services for<br />

companies in the sector on topics such<br />

as digital transformation, sustainability<br />

and electrification, as well as developing<br />

individual technical applications and<br />

software solutions<br />

Autoelectro appoints<br />

John Cosgrove to sales team<br />

Autoelectro is delighted to welcome John Cosgrove to the position of business<br />

development executive. He is working with the remanufacturer’s leadership team<br />

and tasked with engaging with its customer network and identify new opportunities.<br />

Formerly a purchasing manager of AMK<br />

Automotive Components, before immersing<br />

himself in different roles and industries,<br />

John has returned to the automotive<br />

aftermarket motivated and enthusiastic to<br />

support the company’s founding principles<br />

of quality, range, availability and customer<br />

service.<br />

He said: “I think Autoelectro’s<br />

capabilities, as one of the few remaining<br />

remanufacturers of rotating electrics,<br />

provides our customer base with a broad<br />

and unique portfolio of product.<br />

“One of my goals is to work alongside<br />

our customers, to grow and expand on the<br />

awareness of the products and services<br />

we offer. I will be visiting them, informing<br />

them of the depth of our range and offers,<br />

and act as a proud brand ambassador at<br />

industry events.”<br />

Autoelectro is a business steeped<br />

in legacy; the Bhogal family began the<br />

company back in 1986 and, with Harnek<br />

Bhogal joining the leadership team of Tony,<br />

Paul and Nicky, the remanufacturer is<br />

investing in the future.<br />

That triumphant history and ambition<br />

to continue its success are just two of the<br />

reasons John jumped at the opportunity to<br />

make his mark on the company:<br />

“Autoelectro is a business that I was<br />

very much aware of previously and<br />

admired whilst working in the automotive<br />

aftermarket. It is a company with strong<br />

values, a trusted brand name and a<br />

longstanding history.<br />

“In my first few weeks, I have been very<br />

impressed with the efficiencies of the<br />

business and our focus on stock availability<br />

and technical support. <strong>The</strong> design and<br />

functionality of our website – www.autoelectro.<br />

co.uk – offers customers a fantastic facility to<br />

be able to manage their account, check on<br />

availability and price whilst accessing technical<br />

support for all products.”<br />

While only in the job a few weeks, John has<br />

been encouraged by the “extremely positive”<br />

customer feedback, not just in terms of them<br />

meeting a new face, but Autoelectro’s availability<br />

across the pareto and ability to support with the<br />

more “exotic” applications.<br />

34 THE GARAGE<br />

34 people.indd 1 30/05/2023 13:27


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<strong>Garage</strong> Pulse Fillers.indd 1 30/05/2023 13:27


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from less than £1 a day (+VAT)<br />

Automotive technology’s on the move. As a result technicians<br />

face more complex challenges than ever before. That’s why NGK<br />

has teamed up with market leaders OVA to bring to the Aftermarket<br />

what we believe is the most comprehensive and cost effective<br />

training platform available today. <strong>The</strong> NGK Academy.<br />

It’s training. But not as you know it.<br />

ENGAGING<br />

INTERACTIVE VIDEO<br />

BASED TRAINING THAT IS<br />

DESIGNED TO HELP :-<br />

DEVELOP PRACTICAL SKILLS<br />

AND EXPAND KNOWLEDGE<br />

IMPROVE WORKSHOP PRACTICES<br />

BUILD A HIGH QUALITY, MORE<br />

WIDELY CAPABLE, WORKFORCE<br />

GET A BETTER RETURN FROM<br />

YOUR TRAINING BUDGET<br />

NGK FP.indd 1 30/05/2023 15:50

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