Blinds & Shutters - Issue 3/2023
Summer seems to have arrived and I imagine it’s peak season for companies that are involved in the awnings and solar shading markets. There seems to a lot of choices out there and it will be interesting to see how the home improvement market copes with the increasing of interest rates over the last few months. Lots of fixed mortgage rates are coming to an end, from historically low levels, so it way create another shock to consumers. So fingers crossed that it’s not as bad as some economists would have us believe and hopefully the rest of the summer will be long and hot!
Summer seems to have arrived and I imagine it’s peak season for companies that are involved in the awnings and solar shading markets.
There seems to a lot of choices out there and it will be interesting to see how the home improvement market copes with the increasing of interest rates over the last few months.
Lots of fixed mortgage rates are coming to an end, from historically low levels, so it way create another shock to consumers. So fingers crossed that it’s not as bad as some economists would have us believe and hopefully the rest of the summer will be long and hot!
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PROFILE<br />
All new for<br />
Victoria<br />
Victoria Campbell,<br />
new account<br />
manager at TCMM,<br />
(right) talks <strong>Blinds</strong><br />
& <strong>Shutters</strong> through<br />
her week<br />
Ihave worked within the shutter industry for<br />
nearly 5 years and have been the new Business<br />
Account Manager with C&C Trade <strong>Shutters</strong><br />
since the beginning of the year. Personally, I love the<br />
variety of people I meet in this trade role, and I’ve<br />
seen some truly incredible builds and renovations<br />
already.<br />
Previously, my career was in retail, offering<br />
consultation to emerging designers and businesses,<br />
and worked as a Visual Merchandiser. The skills I<br />
developed in these roles helped me greatly in<br />
terms of offering support and direction to those<br />
looking to energise their business.<br />
A typical week for me is split between the office<br />
and getting out and about on the road. I deal with<br />
all new trade account enquiries and help them to<br />
get up and running. Typical onboarding includes a<br />
site visit, bespoke training options and of course, a<br />
run through of the shutter options and pricing. I’m<br />
reaching out to prospective clients and checking in<br />
on our long-standing ones, offering extra support<br />
when and however required.<br />
I really enjoy building relationships with our<br />
trade companies and seeing their businesses grow<br />
and flourish. Whether it’s a quick site visit to advise<br />
on design, or a chat about products and business<br />
management over a coffee, it’s always great to put<br />
faces to names and provide a really competitive<br />
offering for our customers.<br />
Our head offices are based on the south coast.<br />
We can even see the sea out the windows, so a<br />
swim is only ever 5 mins away! The Customer<br />
Support Team are fantastic. Each of them has a real<br />
wealth of knowledge. They’re excellent at solving<br />
design problems and will find a solution for almost<br />
all windows. Plus, they’re super friendly and always<br />
on hand to support with online portal enquires<br />
and technical questions. In fact, we’re often told<br />
how our customer service stands out from the<br />
crowd. It’s something we’re really proud of.<br />
Visit us at tradeshutters.com and get in touch if<br />
you’d like to see our product ranges, open an<br />
account, or chat about anything shutter related. You<br />
can even join us on a training day if you’re new to<br />
shutters, or to simply refresh your skills. We look<br />
forward to working with you.<br />
18 <strong>Blinds</strong> & <strong>Shutters</strong> • ISSUE THREE <strong>2023</strong>
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