InnFocus Fall 2023
InnFocus magazine for hoteliers in British Columbia
InnFocus magazine for hoteliers in British Columbia
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contents<br />
200-948 Howe Street,<br />
Vancouver, BC V6Z 1N9<br />
T 604-681-7164 1-800-663-3153<br />
www.bcha.com<br />
@BCHotelAssociation<br />
@bchotelassoc<br />
@BCHotelAssociation<br />
bchotelassociation<br />
BCHA Team<br />
Ingrid Jarrett<br />
President & CEO<br />
Mike Macleod<br />
Director of Operations<br />
Karissa Bourgeault<br />
Project Manager & Board Liaison<br />
Kelsey Millman<br />
Communications Manager<br />
Samantha Glennie<br />
Member Services Manager<br />
Dylan Tomlin<br />
Energy Specialist<br />
Anu Saini<br />
Member Services Coordinator<br />
2022/<strong>2023</strong> Board of Directors<br />
Executive Committee<br />
David McQuinn – Coast Bastion Hotel, Nanaimo (Chair)<br />
Tanya Stroinig – Prestige Hotels & Resorts, Kelowna<br />
(Vice Chair)<br />
Bryan Pilbeam – Delta by Marriott Hotels, Kamloops<br />
(Past Chair & Governance)<br />
David MacKenzie – Pemberton Valley Lodge, Pemberton<br />
(Treasurer)<br />
Angie Eccleston – Crest Hotel, Prince Rupert<br />
(Executive Director)<br />
Jonas Melin – Pinnacle Harbourfront Hotel, Vancouver<br />
(Executive Director)<br />
6<br />
12<br />
20<br />
26<br />
Regulars<br />
AI & Smart Tech<br />
What are the technology trends currently<br />
shaping the hotel industry?<br />
Train the Trainer<br />
Review the core five key steps to training: preparation,<br />
explanation, demonstration, trying, and follow-up.<br />
Working with Indigenous Groups<br />
The tourism and hospitality industry can play an integral<br />
role in lasting, meaningful reconciliation with First Nations.<br />
Emergency Preparedness<br />
A hotel’s core business is to provide people with shelter<br />
when they are away from home, especially in an emergency.<br />
4 BC Hotel Association Report<br />
5 Leader of the Future: Anna McAlary<br />
10 Go Green – Easy-to-implement<br />
Sustainability Tips<br />
18 What’s New?<br />
24 Names in the News<br />
25 Hotelier Feature: Trina White<br />
30 BCHA Member Engagement<br />
Regional<br />
Feature<br />
16 Cranbrook<br />
extras<br />
17 Recruiting from<br />
El Salvador<br />
Directors<br />
Eda Koot, Inn at Laurel Point, Victoria<br />
Erin Cassels, Huntingdon Manor, Victoria<br />
Estreya Gosalbez, Four Seasons Resort, Whistler<br />
Jean-Francois Vary, Fairmont Waterfront Hotel, Vancouver<br />
Jessica Dolan – Ramada Penticton, Penticton<br />
Madone Pelan, Oak Bay Beach Hotel, Victoria<br />
Samantha Hackett – Long Beach Lodge, Tofino<br />
PUBLICATIONS MAIL AGREEMENT<br />
NO. 40026059<br />
RETURN UNDELIVERABLE CANADIAN<br />
ADDRESSES TO CIRCULATION DEPT<br />
EMC PUBLICATIONS<br />
19073 63 AVENUE<br />
SURREY BC V3S 8G7<br />
email: info@emcmarketing.com<br />
<strong>InnFocus</strong> is published quarterly<br />
by EMC Publications - a division<br />
of EMC Executive Marketing Consultants Inc.<br />
19073 63 Avenue, Surrey, BC, V3S 8G7<br />
t 604-574-4577 1-800-667-0955<br />
info@emcmarketing.com<br />
www.emcmarketing.com<br />
Publisher & Editor: Joyce Hayne<br />
Design & Layout: Jerica Glassco<br />
Sales Manager: Beatriz Friz<br />
<strong>InnFocus</strong> 3
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