CM October 2023

“As suppliers it’s incumbent on us to help clients and create
the best solutions that help drive cost savings and efficiencies.
These three technologies are an example of how we can work
together with other suppliers in an integrated way.”
– Spencer Taylor, TCN.
Below: Delegates at the TCN
event ‘Better outcomes for your
business and customers through
technology,’ at The Holiday Inn in
Leamington Spa earlier this month.
80 percent of our work as technology
partners is consultancy. We give you the
tools and you can do the configuration
work, or we can do it for you. If you have a
client coming on board and need
assistance with explaining the technology
you’re using and its benefits to your client
you ask your tech provider. You’ll find
we will be very happy to help and we
can answer all the questions about the
technology, its features, benefits to your
client and integrations, we are part of
your team.”
Delegates at the event also raised £165
for the debt charity Step Change, which
was match funded by TCN, with a total of
£330 being donated.
Michael Jewitt from Oriel Collections
was the lucky recipient of the £250 Virgin
Experience Days gifted by TCN at the
event last week.
TCN is planning its next lunch and
learn event in autumn this year. Check
out the TCN website and TCN on LinkedIn
for further details.
TCN, Inc is a global provider of a
comprehensive, cloud-based call centre
platform for enterprises, contact centres,
business process outsourcing firms
(BPOs) and collection agencies.
Below: Michael Jewitt from Oriel
Collections is presented with the £250
Virgin Experience Voucher gifted by
Spencer Taylor, Regional Head Sales, and
Operations UK & Eire at TCN.
collections/BPO’s, becoming a ‘superplatform’.”
TCN has two decades of experience
building contact centre systems, based in
the cloud from day one. With over 2,000
clients worldwide across most continents,
handling billions of calls a day, global data
centres and offices worldwide we provide
unrivalled support and service wherever
our users are located.
Martin O’Donnell, CPO, and Co-Founder
DebtSteam said: “We used self-service
platforms in other roles and realised there
was a change within the industry and to
build your own platform takes a lot of
time and resource. “So, we have created
an out of the box platform which can be
integrated into any CRM – it’s all driven
dynamically, for personalised journeys
using individuals data. Together, the
three platforms, offer a seamless end to
end collections journey, its collections
made digital.”
Mark Jones, Director Request
Computing, said: “Request Computing
implements and supports Debtrak in
the UK, Europe and USA. Debtrak was
established in 2010 and the
platform has been deployed
extensively worldwide boasting
credit providers, banks, government
agencies, collection agencies and
BPO’s amongst its clients. “The
CRM product and the functionality
within it is very powerful, intuitive and
accessible. Spencer added: “More than
Brave | Curious | Resilient / www.cicm.com / October 2023 / PAGE 25