CM October 2023
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
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CONTENTS<br />
<strong>October</strong> <strong>2023</strong> issue<br />
08 – MOVING TARGETS<br />
Is it Plus ça change in the world of collections?<br />
10 – THE FEAR INDEX<br />
Trading in administration: is there reason to fear?<br />
11 – NAME CHECK<br />
Customer service requires the appropriate level of<br />
respect.<br />
12 – FOLLOW MY LEADER<br />
Sean Feast FCI<strong>CM</strong> speaks to Vikki Brownridge<br />
of StepChange about Leadership and the future of<br />
charity funding.<br />
16 – WITHOUT FAIL<br />
Understanding the proposed ‘failure to prevent<br />
fraud’ offence.<br />
22 – HERO WORSHIP<br />
Invoice Finance is the unsung hero of cashflow<br />
funding.<br />
27 – BENEVOLENT THINKING<br />
The CI<strong>CM</strong> is relaunching its Members’ Financial<br />
Support Fund.<br />
28 – LIFE IN PERSPECTIVE<br />
Supporting people through the cost-of-living crisis.<br />
34 – TRADING PLACES<br />
Belgium has great depth as a potential export<br />
market.<br />
38 – REGIME CHANGE<br />
A new costs regime is about to land for debt<br />
claims, and it could hurt your bottom line.<br />
42 – SPHERE OF INFLUENCE<br />
Does the FCA crackdown on ‘finfluencers’ go far<br />
enough?<br />
52 – REPUTATION MATTERS<br />
Reputation and the importance of keeping good<br />
company.<br />
10<br />
INSOLVENCY<br />
Trading in administration:<br />
is there reason to fear?<br />
46<br />
AI IN THE<br />
WORKPLACE<br />
52<br />
REPUTATION<br />
MATTERS<br />
Brave | Curious | Resilient / www.cicm.com / <strong>October</strong> <strong>2023</strong> / PAGE 4
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