APJ Vol 55 2023
Aesthetics Practitioners Journal Volume 55 Winter 2023 - The official publication of the Aesthetics Practitioners Advisory Network (APAN)
Aesthetics Practitioners Journal Volume 55 Winter 2023 - The official publication of the Aesthetics Practitioners Advisory Network (APAN)
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Leaders in Education
WINTER
Volume 55
2023
Aesthetics Practitioners Journal is the official publication of
the Aesthetics Practitioners Advisory Network PTY LTD.
DR MURAD:
The Evolution
of a Revolution
20 years of Transformative
Impact on ‘Cultural Stress’
ClinicalPRO
THE LATEST IN PICOSECOND
PICOHI 300
TRUE 300PS PULSE DURATION
PICOHI 300
PICOHI is a real 300 picosecond laser for the most effective treatment
of multi-coloured tattoo, pigmentations, scars, and skin rejuvenation.
Upgraded from photothermal effect treatment to photomechanical
effect treatment allows selective treatments for targeted areas. DOE
& MLA hand pieces provides various types of treatment in multiple
sizes and depths. LIOB effect with PICOHI VMLA hand piece creates
bubbles within the skin to help regenerate new collagen and skin
rejuvenation. The MLA and DOE handpieces also provide very effective
rejuvenation treatment. In addition, fast and smart treatments are
possible as the parameters for previous treatments will be recorded
and memorised. The saved parameters can be managed through the
“Treatment History” for future treatment results.
4TH GENERATION HIFU
UTIMS Premium
NON-INVASIVE, PAINLESS & NATURAL
SAFETY & STRENGTH
Effective HIFU energy for visible results with less pain and at correct
treatment depth, utilising Centreless Cartridge technology providing
skin tightening for all areas of the face and body, including under the
eyes, as well as large body areas such as tummy, love-handles and
buttocks and even cellulite toning.
4TH GENERATION HIFU
Doublo
DOUBLE EFFECT & SAFETY
WORLD FIRST SYNERGY SYSTEM OF MFU AND RF (MICRONEEDLE)
1. SYNERGY OF MFU AND RF
Amazing therapeutic effect through the two famous lifting treatments
of MFU and RF – the best synergy mechanisms for lifting and in one
handpiece – a world first. Experience improved massage effect and
treatment by adding world-first rubbing type dotting cartage.
2. PATENTED SAFETY SENSOR TECHNOLOGY PREVENTS SIDE EFFECTS.
Safety Contact Sensor prevents burns on the face. Energy is output
only when contacting the skin area correctly, increasing safety and
therapeutic effect. Moving sensor automatically cuts off the energy
when cartridge stops to prevent burns.
3. 10 TYPES OF CARTRIDGES
Provide optimal customized procedures for each treatment area.
APJ 2
CLINICALPRO | 1800 628 999 | ASK@CLINICALPRO.COM.AU
GROW YOUR BUSINESS WITH PROVEN TECHNOLOGIES
AND GUARANTEED RESULTS
#1 BEST-SELLING DEVICE
Clinical Skin Clear RF
Cholesterol Deposit
After
Telangiectasia
Lesion on Lips
NON-INVASIVE LESION REMOVAL
Grow your business with the unique ability to remove a wide range
of skin lesions and superficial capillaries without damaging the
surrounding skin in a simple, safe, and effective procedure. As
treatments are non-invasive they can be delivered by non-medical
aestheticians.
Unique Treatment Service
Max. 2 minutes per lesion
Flat Skin Tag
Large Fibroma
Immediate WOW results
1
Easy single treatment
Clogged Pores
Cherry Angioma
NEW GENERATION DEVICE
TecarEvolution
A new-generation device threats complex pain and musculoskeletal
pathologies non-invasively with noticeable results and no down-time.
INDICATIONS
• Firms and lifts face and body muscles
• Removes eye bags
• Lymphatic drainage for face and body
• Reduces cellulite and stretch marks
• Pain relief and management
• Sports injury and surgical recovery
• Removes inflammation for quicker
medication results
• Reduces pelvic and lower back pain
• Uro-Gynecological probe quickly treats
male and female health problems
Before
After
SKINCARE + EQUIPMENT + EDUCATION
APJ 3
IN THIS ISSUE
WINTER VOLUME 55. 2023
82
BUSINESS, PERSONAL AND
PROFESSIONAL DEVELOPMENT
20-22
THE NEUROSCIENCE
OF HABITS
83-85
BUSINESS
TIPS
56-57
ARE YOU ASKING
THE RIGHT YES
QUESTIONS IN YOUR
CONSULTATION?
86-87
THREE WINNING
STRATEGIES TO
ELEVATE STAFF
PERFORMANCE
REGULATION, STANDARDS, EDUCATION
AND CONFERENCES
16-19
APAN AESTHETIC
CONFERENCE
WRAPUP
96-97
WHY 2023 SAW A
RISE IN AESTHETIC
CONFERENCES
20
61
ARE YOU AN ARAP
REGISTERED
AESTHETIC
PRACTITIONER?
98-99
IS YOUR BUSINESS
PROTECTED FROM
CYBERCRIME?
64-65
HOW TO ENSURE
YOU ARE
REGULATORY
COMPLIANT
56
INDUSTRY REPORTS, NEWS, PRODUCTS
AND COSMETIC MEDICINE
8-9
CEO’S
REPORT
36-38
PRODUCTS
TRENDING
44-45
LASH GROWTH
SERUM – THE NEW
TREND IN LASH
ENHANCEMENT
58-60
YOUR QUESTIONS
ANSWERED IN
COSMETIC
MEDICINE
70-73
AESTHETIC
BULLETIN
76-77
TRACY DOBBIN –
A LEGACY IN
THE MAKING
APJ 4
96
SCIENTIFIC RESEARCH, TREATMENTS AND
TECHNOLOGIES
24-25
THREE KEY OBJECTIVES
OF WINTER-PROOFING
THE SKIN
26- 28
SKIN INPARLOUR –
RAISING THE STANDARD
OF CLINICAL AESTHETICS
TO A NEW LEVEL
30- 33
QUERCETIN –
THE CROWN OF
FLAVONOIDS
46-47
HYPERLIGHT
TECHNOLOGY –
A NEW DIMENTION
FOR CLINICS
52-54
WILD PANSY –
A POWERHOUSE WITH
DERMATOLOGICAL
PROPERTIES
66-68
INFLAMMATION
AND SKIN HEALTH:
UNDERSTANDING IMPACT,
REGULATION AND
TREATMENT: PART I
74-75
UBIQUINOL AND
ATP PRODUCTION
ACTIVATING THE
SKIN AND BODY’S
ENERGY PRODUCTION
92-95
SCIENTIFIC
NEWS
74-76
GLYCERINE –
THE CLASSIC
HYDRATOR THAT
CONTINUES TO
LEAD IN COSMETIC
FORMULATIONS
80-82
SUN PROTECTION
UPDATE –
REVIEWING
THE MYTHS
AND FACTS
88-91
HOW EFFECTIVELY
CAN SKINCARE
INGREDIENTS
PENETRATE
THE SKIN?
Editor
Dr Giulia D’Anna
(07) 5593 0360
editor@apanetwork.com
www.apanetwork.com
Typesetting & Graphics
Tahlia Schwark
Advertising & Marketing
Tina Viney
Phone: (07) 5593 0360
info@apanetwork.com
Fax: (07) 5593 0367
Mobile: 0412 177 423
Aesthetics Practitioners
Advisory Network
PO Box 5448, Q Super
Centre QLD 4218 Australia
Publisher
TEV Group Pty Ltd
Design & Production
Artwork and Editorial
TEV Group Pty Ltd
Unit 7D 76-84 Robina Town
Centre Drive, Robina QLD
4226 Australia
Phone: (07) 5593 0360
info@apanetwork.com
Mobile: 0412 177 423
Front Cover
MURAD
1800 687 237
info_au@murad.com
murad.com.au
For further details
see page 10-13
Printed For
Aesthetics Practitioners
Advisory Network
ACN: 136 987 169
ABN: 25 136 987 169
Accounts Payable
Aesthetics Practitioners
Advisory Network
PO Box 5448, Q Super
Centre QLD 4218
National Advisory Council
Scientific Division:
Terry Everitt
Chris Testa.
Prof. Vania Leite Associate
Prof. Lorraine Mackenzie,
Rpbert McGowan
Business Innovation
Division:
Debbie Lane,
John Fergusson,
Michael Bishop, Julia
Malamed,
Andre Felix,
Gill Fish
ISSN: 1836-9812
Pint Post Approved
[100000257]
Circulation 6900
The Aesthetics Practitioners Journal is the official publication of the Aesthetics Practitioners Advisory Network Pty Ltd, a network
organisation established to service the needs of the aesthetics industry in the area of professional development and business networking.
The Aesthetics Practitioners Journal is published quarterly for the benefit of its members and subscribers and aims to inform and educate its
members on better business practices and industry advancements. All editorials and articles that are submitted for publishing remain the
property of Aesthetics Practitioners Advisory Network Pty Ltd. Reproduction in part or in whole is not permitted without prior written
authorisation by the publishers. Every effort has been made to ensure that all scientific and technical information presented is as accurate
as possible at the time of publishing. However, members and readers are highly recommended to also seek external advice from their
accountant, registered financial adviser or healthcare professional for their recommendations.
APJ 5
Dr Giulia D’Anna
EDITOR’S LETTER
Wasn’t the APAN conference great! The
beautiful location on the Gold Coast was
superb, the exhibitor space was perfect,
the workshops were engaging and the
educational component in the lecture
space was outstanding. It was so well done
and lovely to see so many of you in
real life.
I know that many of you also opted to
watch the conference from your workplace
or home, which is super-convenient and
a lovely way of taking your time to look
through the content.
I loved talking about cosmetic injectables
and the changes in fat in the face. I hope
that I gave you all something to think about,
even if it was just knowing a little more
about what is happening with your own
facial contours over time.
Right now, we are all facing the challenges
of the uncertain economic environment,
and this can shift things within our own
clinical space. I am finding that patients
are still opting for treatments, but the
way that they do this is a little different
to a few months ago. People are showing
some restraint. This means that what I am
offering my patients is a little different,
in ways that also reflects their restraint.
Instead of patients accepting the whole
package at once, I am delivering small
packages over a longer time. This allows
them to undertake meaningful treatments,
but something that they can work into their
level of financial situation that is acceptable
for the current environment. If you find
yourself with some downtime, it might be a great opportunity to look at your offerings
and break them down into smaller bite-sized packages that can cater to your patient’s
mindset.
I am looking forward to the weather warming up soon too. This always delivers a shift
in gears on many levels. I love spending lazy sunny afternoons in my backyard, reading
(usually some kind of anatomy textbook - whatever floats your boat - right?) I know that
I also enjoy the warmer days to reach out to friends that I haven’t seen in a while to catch
up. Workwise, my clinical space catches the afternoon sun, and I am usually so inspired to
work in there. I would love to hear about your space, and how the changing seasons work
for you. Do you work in different areas to capture the best light, or atmosphere? Reach
out and let us know.
Finally let’s look at the changes in Aesthetic regulation in the injecting space. The changes
have now been in place for more than a month, and the dust is settling as we get used to
the new normal. For me I cannot say that there was a major shift in thinking or strategy
as I have always done some of new requirements. I have always screened patients for
psychological suitability to a treatment, and always referred as required. I have never
used influencers in my marketing strategies or used patient testimonials to advertise.
There are many practitioners that will have to review their social media to comply with
the new rules and also change the direction of their advertising. But I guess these kinds of
businesses were always on the skirts of what is considered acceptable. What about you,
have you had to shift gears?
In this issue of APJ, I have done something different and answered some questions from
you all. I would love this to be a regular feature, but I need your help. Please reach out
to me directly or send your questions to info@apanetwork.com and I will try to get your
question featured and answered in each issue. I would love to connect, so please send me
your thoughts.
Until next time,
You can access the new Cosmetic Guidelines and
the ARCTA Checklist here.
They are also available from the APAN website
from this link https://apanetwork.com/resources
editor@apanetwork.com
www.apanetwork.com
APJ 6
APJ
Contributors
Gay Wardle
gay@gaywardle.com.au
Gay Wardle is a qualified
dermal clinician and a
passionate trainer and
educatior in skin analysis,
consultation and advanced
skin treatments. Her articles
comprehensively cover
these subjects.
Terry Everitt
aestheticeducators@gmail.com
Professor Terry Everitt is highly
regarded for his extensive
knowledge in evidence-based
science. He is responsible for
the Scientific News segment
within APJ as well as his regular
well-researched articles on all
things aesthetics.
Trish Hammond
trish@thepinkroom.com.au
Trish Hammond is an awardwinning
blog and social media
expert and a leader in her field
within the aesthetics industry
and beyond. She regularly
presents educational articles
on Social Media.
Katherine McCann
k_mccann@me.com
Katherine McCann is a highly
experienced cosmetic tattoo
practitioner and trainer. She
regularly contributes to
thought-provoking cosmetic
tattoo articles in APJ.
Jacine Greenwood-
Drummond
jacine@roccoco.com.au
Jacine Greenwood-Drummond
holds qualifications in nursing,
cosmetic chemistry and is an
internationally recognised
educator on cosmetic
ingredients. Jacine contributes
articles on ingredient science.
Dr Tiina Meder
tiina.orasmae@mederbeauty.com
Dr Meder is a dermatologist
based in the UK. She is
renowned globally as
an educator in aesthetic
dermatology and a regulary
conference speaker.
Dr Meder contributes to
APJ on dermatology topics.
Deb Farnworth-Wood
deb@ultimateskinandbody.com.au
Deb Farnworth-Wood is our
business expert responsible
for APJ’s Business Wisdom
column. Deb is a business
development experts with
amazing achievements as a
serial entrepreneur.
APJ 7
CEO’S REPORT
Tina Viney
APAN CEO
Dear colleagues and friends,
There is one thing that I deeply cherish and that is replenishing
relationships. Women in particular are such givers. They nurture
their families. They nurture their staff, and they nurture their
clients and patients through their services and reassuring words.
But in a world of constant giving, the giver also needs a moment
to be replenished.
So, what does it mean to be replenished and what are
replenishing relationships?
On a personal level, it could mean interacting with someone who
understands you and allows you to share your disappointments
without being judgmental or offer you a trusted sounding board to
reflect safely on your uncertainties and gain constructive feedback
and support.
On a professional level, replenishing a relationship often has an
additional dimension. We gain encouragement and inspiration by
interacting with someone whom we admire for their courage and
their ability to stay positive, strong and achieve progress despite
challenges they may be facing.
As many of you are business owners, one of the most dynamic
ways to replenish your soul is through the power of inspiration.
Within our industry there are many such women that inspire us –
that we consider as role models, and there has never been a better
place to meet them than at our recent conference.
Apart from education, I have to say that the most common
feedback we received was how inspired participants were
with the calibre of speakers that we featured. They inspired
not just with their knowledge and achievements, but also with
their persona that radiated a blend of kindness, tenacity, and a
can-do attitude. Each one in their own unique way, contributed
to an elevated atmosphere of professionalism and a pride in
professional excellence. Who could ask for anything more.
Our sincere thanks to the wonderful women and men whose
contribution, not just with their knowledge, but also their presence,
made this event a great success.
APAN takes your protection on all fronts seriously. Our purpose is to remain
ethically consistent in all the initiatives we develop that will best protect and
support you. As your industry body we are moving swiftly to provide you with
a high levels of support through specific programs: Cybercrime, COVID Skin
Manifestation, Mental Hygiene in the Workplace, updated Inform Consent forms
that are in line with changes to regulations and much more.
APJ 8
We must always
change, renew,
rejuvenate ourselves;
otherwise, we harden.
Johann Wolfgang
von Goethe
Moving forward we are already planning for our 2024 Conference,
this time we will be moving the event to mid-May. Being the first
year that we launched a comprehensive workshop program, we
will refine the structure and the programs to continue to enhance
both the educational as well as the training experience delivered
by many of our distributors. Thank you for the extensive positive
feedback that we received from so many of you.
RISK MANAGEMENT SUPPORT
While many business owners are continuing to thrive, economic
challenges will require that we are all vigilant with managing risks.
Members that are struggling, please book a consultation with us,
as we can help you identify areas of continued growth as well as
minimising your risks on both financial and operational levels.
Remember, we are here to help.
CYBER SECURITY
With cybercrime on the rise our partnership with the Australian
Cyber Security Centre (ACSC) is also providing us with regular
guidelines which we will be sharing with you both within our
newsletters as well as through APJ Journal. Please take note of
these as cybercrime is a serious threat to all business owners. Stay
informed and implement recommendations to protect yourself
against such risks. Being hacked and losing your database is the
last thing you need right now.
COMMITTED TO YOUR PROTECTION
APAN takes your protection on all fronts seriously. Our purpose
is to remain ethically consistent in all the initiatives we develop
that will best protect and support you. As your industry body we
are moving swiftly to provide you with a high level of support on
all fronts - Cybercrime, COVID skin manifestation, Mental health
in the workplace, Regulatory updates and constantly updated
Inform Consent forms that are in line with changes to regulations.
These are just some of the initiatives for which we have developed
complete programs to protect you. Please access them from our
website www.apanetwork.com
Recently the Australasian College of Nutritional and
Environmental Medicine (ACNEM) conducted a conference
program completely dedicated to COVID Long Haul Navigating the
Complexity – A Clinician’s Roadmap. At this event they featured
the result of the very latest studies presented by world-leading
scientists on complexities on Long Haul COVID and how to
navigate them. We are in touch with them as there are many
simple strategies that we need to take that can fall withing the
scope of “support for recovery” and improving wellbeing.
We have invested in excess of $26,000 in the development of our
program which is specifically designed for aesthetic practitioners,
both dermal and cosmetic medicine. This 60-page document is an
invaluable tool that should be accessed by all who work on skin
therapies and personal care. We are now seeking to develop a
web-based app that will allow practitioners to quickly reference its
content when they identify any symptoms and review appropriate
strategies to support their clients. Meanwhile you can access the
document from our website or join APAN and receive it for FREE.
In closing I would like to congratulate you on your commitment to
your profession, for staying strong during challenging times and for
the amazing work you do in servicing your clients and those within
your care. It is a privilege to serve you and to champion
your progress. Stay true to your values and focused on achieving
your dreams. APJ
Together we are stronger.
Tina Viney - Chief Executive Officer
APJ 9
APJ 12
APJ 13
STAR PERFORMER
NEOGENESIS
UNVEILS GROUNDBREAKING
POST-TREATMENT KITS FOR
SUPERIOR SKINCARE RESULTS
NeoGenesis, leading pioneer in the
skincare industry, has just launched
two revolutionary post-treatment kits
designed to elevate skincare results and
minimise downtime after professional
skin treatments. The Ultimate Pro Post-
Treatment Kit and the Renew + Revive Post-
Treatment Kit promise to be game changers
for skincare enthusiasts seeking impeccable
results and accelerated recovery.
Renowned for its cutting-edge skincare
solutions, NeoGenesis aims to impress the
aesthetic market with these two innovative
kits. Each product is meticulously
formulated with potent and concentrated
ingredients to deeply nourish and restore
skin vitality.
LAUNCH AT THE APAN AESTHETICS
CONFERENCE
To launch the new products Steve McGee,
CEO of NeoGenesis was welcomed at
this year’s APAN Aesthetics Conference
as he joined the Australian NeoGenesis
team. On Friday 14th July, Gay Wardle
presented the results of a scientific study
on The Role of Stem Cell Released Molecules
in Skin Renewal. On Saturday at the
NeoGenesis workshop the team presented
treatments solutions, while Borka
Buseska demonstrated the phenomenal
results achievable through the use of the
NeoGenesis unique formulations to a
packed room of eager practitioners and
clinic owners.
With the launch of the two kits, salons and clinics are now able to experience the
NeoGenesis phenomenon. Here are further details of these kits:
The Ultimate Pro Post-Treatment Kit boasts an array of essentials, including a 30mL
Cleanser, 30mL Moisturizing Mist, 5mL Barrier Renewal Cream, and 5mL Recovery.
These products are tailor-made to provide instant hydration, offering cooling relief
while soothing redness and irritation post-treatment. NeoGenesis recommends a simple
protocol to achieve significant skin improvement.
In parallel, the Renew + Revive Post-Treatment Kit, comprising a 30mL Cleanser, 30mL
Moisturizing Mist, 5mL Barrier Renewal Cream, and 5mL Skin Serum, is a powerhouse of
hydration and nourishment. The ingredients in this kit work harmoniously to replenish
the skin naturally and help reduce overall recovery time. With a focus on providing an
enhanced skincare experience, NeoGenesis aims to empower clients to maintain and
maximise the benefits of their professional treatments.
As the demand for effective skincare solutions continues to soar, NeoGenesis sets itself
apart by delivering exceptional, science-backed products that cater to diverse skin needs
and provide solutions to some of the most challenging skin conditions. APJ
NeoGenesis is delighted to welcome their new salon and clinic stockists who are keen to
support their clients and patients in achieving their best possible skin thought evidencebased
formulations If you wish to learn more about this product and introduce your
clients to the NeoGenesis phenomenon please see contact details below:
To place an order:
Borka Buseska: 1300 799 415 | E: Borka@actitraining.com.au
Training and Education:
Gay Wardle: 041 8708 455 | E: education@gaywardle.com
APJ 14
NEXT GENERATION STEM CELL SCIENCE
MODERN
SCIENCE
for the skin
Providing the highest quality skin and hair
products that naturally enhance people’s
quality of life by returning their skin and
hair to radiant health.
skin strengthening products
CO2 LASER + PRP
PROFESSIONAL TREATMENTS
Prepare the skin before + after a professional
treatment by providing it with the nutrients it
needs to achieve superior results.
ONCOLOGY SUPPORT
Provide restorative solutions + relief with
NeoGenesis’ oncology-safe skin and hair products
before, during, and after treatment.
DAY 0
AGEING SKIN
DAY 5
SKIN + HAIR CONDITIONS
From aesthetics + beauty to chronic skin
irritation + sensitivity, let our patented stem cell
technology go to work and do what it does best.
To Place An Order: Borka Buseska
P: +61 (2) 82033339
E: bbuseska@neogenesispro.com.au
For Training + Education: Gay Wardle
P: +61 (2) 72554646
E: gwardle@neogenesispro.com.au
DAY 0
6 MONTHS
ONCOLOGY SAFE
HEALTHY BEAUTY
PATENTED STEM CELL TECHNOLOGY
APJ 15
neogenesispro.com.au | info@neogenesispro.com.au
APJ 16
CONFERENCE
2023
On a bright and sunny Gold Coast winter morning, Friday
14th July saw the launch of this year’s APAN Aesthetics
Conference staged at the magnificent Royal Pines Resort.
The two-day event featured an extensive educational
program consisting of 18 comprehensive lectures supported
by the addition of 12 workshops.
Saturday morning started with a networking breakfast with
guest presenter Debbie Lane who shared insight into the
emerging opportunities for a successful retail model for
professional salons and clinics.
Each guest was welcomed with a delegate’s bag full of
a generous supply of leading professional skincare and
nutritional products valued at $400 each, courtesy of our
amazing sponsors.
Thank you to all our amazing sponsors for their generosity
and in making the event a great success.
This year, the introduction of the workshop stream allowed
delegates to gain from the additional benefit of taking
their theoretical knowledge into the practical realm. These
where a huge success as the training was delivered by
highly qualified educators and leading industry experts
demonstrating advanced protocols and techniques.
International guests include dermatologist Dr Tiina Meder
and formulator of Meder Beauty Science visited from the
UK to present a compelling lecture on microbiome-oriented
skincare as the new paradigm in skin therapy.
Steve McGee, CEO of NeoGenesis was also a guest
from Colorado USA, who participated in the workshop
demonstrating the amazing skin repair and renewal benefits
of the NeoGenesis novel patented stem cell S2RM ®
technology, while Gay Wardle presented a lecture on the
scientific evidence of this amazing molecule.
Dr Murad’s renowned research study results on the impact
of stress in skin ageing and overall health was expertly
APJ 17
presented by Katy Bacon, dermal aesthetician, clinical
nutritionist, cosmetic chemist and Director of Education,
APAC, Murad Skincare.
Terry Everitt presented a thought-provoking lecture on
Biopsychosocial client-centric communication being the new
evidence-based approach for improved client engagement.
Dr Giulia D’Anna presented a compelling lecture on Changes
to Facial Fat Distribution and the Impact on Injectables, while
Katherine McCann brought the symmetry consideration
when using cosmetic tattooing as the corrective tool of
choice for Ptosis and Facial Ageing Conditions.
In her signature passionate manner, Sarah Hughes,
D+ermal Clinician and Mediclinic Training Manager for The
International Dermal Institute educated us on the new
formulations and diverse use of hydroxy acids for safe and
amazing clinical outcomes.
The new approaches to client service and acquisition were
expertly presented by Neil Osborne, while Iola Ciavarra
challenged her audience with effective ways of retailing
through the new approached that achieves increase in
revenue without the sales pitch.
These and numerous other topics were featured at this
year’s event include two thought-provoking expert panel
discussions – one on changes to regulations and current
industry threats and one on understanding and treating a
specific rosacea condition.
Jacine Greenwood expounded on the clinical approach to
restoring the skin’s barrier function and treating acne, while
Jeffery Flood updated us on the latest symbiotic strands for
stable deliver of microbiome gut health.
But it was not all about the skin - the very latest in
equipment technology were presented by Matt Moncrieff,
who addressed the evolving trends in more efficient and
safer devices for face and body transformations, as well as
women’s health.
APJ 18
There was also a strong government representation of three
experts who presented updates on regulations, as well as
the important issue of cyber security.
For the practical application of the theory, expertly presented
by qualified trainers and educators were 12 focused
workshops.
EXCITING NEWS
At the last minute our competent IT expert Angus Thompson
was able to secure high quality cameras to also record the
workshops. While these were only available for those
who attend the live conference event, they have now
been recorded and are available to be viewed through our
online registration. Thank you also to Jess Hart and Lauren
Thompson who undertook this task.
AN INDUSTRY FIRST
One of the unique features of the APAN Conference program
is that the live event is further supported by an online
conference program that includes the video recorded live
lectures with the addition of another 16 lectures presented
by some of the world’s best scientists and experts. This
allows businesses and their staff from across Australia and
even overseas to connect and gain the benefit of
the program.
Once again, Professor Terry Everitt expertly undertook the
demanding role of MC for the whole conference program.
Many thanks Terry.
Our sincere thanks also to our exceptional speakers and
amazing sponsors and exhibitors who helped make this event
a great success. Thank you also to our amazing technical
team and supporters for their hard work and dedication – we
truly appreciate you all. We have set the benchmark higher.
Expect continued improvements in 2024. APJ
To register for the online program
www.apanconf.com | phone 07 55930 360.
APJ 19
BUSINESS WISDOM
WISDOM THAT NEVER FAILS PART III.
THE NEUROSCIENCE
OF HABITS:
How they are established and how to change
them to build a better life
Most business owners dream of achieving something incredible
with their life and business. They often study highly successful
people and are mesmerised by their incredible stories, inspiring
them in their own journey towards success. And while an
inspirational story has its merits, ultimately, we all seek to
understand and emulate the achiever’s behaviour, beliefs and
habits that allowed them to stay the course and overcome their
obstacles, regardless of the challenges they faced.
While vision, goals and plans are part of the essential roadmap to
any success story, how we walk our daily lives and our patterns
of behaviour will ultimately determine what we will eventually
achieve, and this is where identifying and establishing winning
habits are the critical elements that will help us create our own
success stories.
In this article we look at the neuroscience of habits, how to change
bad habits and introduce good habits that will help you build a
better life.
Most people that run a business and manage a team know the
value of creating good habits, as well as giving up bad ones that
hinder progress. Furthermore, creating healthy habits will also
support mental health and wellbeing. To cultivate good habits, you
will need to use a simple plan that will help you not just create, but
also maintain good habits and avoid returning to older
unwanted ones.
WHAT IS A HABIT?
Habit and routines are not interchangeable. A habit is a behaviour
done with little or no thought, whereas a routine is a series of
behaviours frequently, and intentionally, repeated. To turn a
behaviour into a habit, it first needs to become a routine.
Our habits govern our lives, literally. Research shows that around
half of our daily actions are driven by repetition. This is probably
why behavioural scientists and psychologists have spent so much
time writing about how to establish and keep positive habits.
Regular sleep and exercise, a healthy diet, an organised schedule,
and mindfulness are just a few examples of practices that — if
done regularly — can improve our work, relationships,
and mental health.
THE POWER OF HABIT
On May 17, 2014, dressed in his impressive uniform, Navy
Seal Admiral William H. McRaven addressed graduates of the
University of Texas at Austin, with his famous speech which stated
by saying, “If you want to change the world, start by making your bed”.
APJ 20
Habit and routines are
not interchangeable. A
habit is a behaviour done
with little or no thought,
whereas a routine is a series
of behaviours frequently,
and intentionally, repeated.
To turn a behaviour into
a habit, it first needs to
become a routine.
He shared 10 important lessons he learned during his basic Seal
training - each and every one of them consisted of specific actions
that collectively deliver a discipline of systematic habits that
contributed to making him and his team highly skilled and capable
warriors ready to face battle.
Here is what he said:
“Even though the task of doing our bed could be considered mundane,
each morning we were required to make our bed to perfection.
“If you make your bed every morning, you would have accomplished the
first task of the day. It will give you a small sense of pride and encourage
you to do another task, and another, and another, and by the end of the
day, that one task completed with turn into many tasks completed.
“Making your bed will also reinforce the fact that the little things in life
matter. If you can’t do the little thing right, you will never be able to do
the big things right, and by chance you have a miserable day you will
come home to a bed that is made – that you made - and a made bed
will give you encouragement that tomorrow will be better.”
What Admiral McRaven was stressing was the power of habit, as
the foundational essential to a successful life.
But what if those things don’t come naturally to you? What does it
take to build a new habit?
While there are plenty of hacks on the internet competing to
answer these questions, the neuroscience behind habit formation
doesn’t offer shortcuts. Experts advocate for the old-fashioned
approach: incremental progress and dedicated commitment is what,
time and again, has proven to lead to change.
Surprisingly, the first step towards creating long-term change
involves building routines — not habits themselves.
ROUTINES VERSUS HABITS
Most of us assume the two are interchangeable. But experts
agree that this is a common fallacy - one that tends to end
in disappointment. When we fail at forming new patterns of
behaviour, we often blame ourselves, rather than the bad advice
we read from someone who doesn’t really understand what can
and cannot be a habit.
As we have already said, a habit is a behaviour done with little
or no thought, while a routine involves a series of behaviours
frequently, and intentionally, repeated. A behaviour must be a
regularly performed routine before it can become a habit at all.
The problem is that many of us try to skip the “routine” phase,
this is because we think that habits will allow us to put tedious or
unenjoyable tasks on autopilot.
Unlike habits, routines are uncomfortable and require a concerted
effort. Waking up early to run every morning or meditating for 10
minutes every night, for instance, are rituals that — initially — are
hard to keep up. Habits, on the other hand, are so ingrained in
our daily lives that it feels strange not to do them. Think about it.
What do you automatically do as soon as you wake, do you drift
into the kitchen and make yourself a coffee or take your morning
supplements with a glass of water – you don’t even think about it.
If these are habits you have already formed, avoiding them might
even feel awkward.
So, what is needed if you wish to turn a routine into a habit?
Here are some useful steps:
DETERMINE YOUR INTENSIONS
Keep in mind that some routines may blossom into habits, but not
all of them can or will. Some things, while quantifiable, require
too much concentration, deliberation, and effort to make the
transition. For example, playing an instrument, retaining a tidy
bedroom, or journaling don’t fall into the habit category; they’re
not effortless behaviours that can be done without conscious
thought. For this reason, it is important to pick the behaviour you
want to turn into a habit wisely. Maybe you want to drink more
water throughout the day or skip checking your email first thing in
the morning. Whatever you choose, be realistic about the process.
It will take patience, self-discipline, and commitment.
“There’s no such thing as 21 days to start a new habit,” says Charles
Duhigg, author of The Power of Habit. “The time it takes will vary from
person to person,” he says. For example, developing a pleasurable
habit, like spraying a refreshing skin tonic on your skin first thing in
the morning, may take a day to turn into a habit, this is because it
is pleasurable, while trying to exercise at 5 pm each evening may
take much longer. Reflect on what you’re trying to achieve and
why. Understanding “the why” will help you stay motivated when
inevitable roadblocks to building new routines.
MAKE PROVISION FOR THE ROADBLOCKS
Reflect on why, to date, you haven’t regularly practiced this
behaviour. What has stopped you in the past? Is fear or the
feeling of inadequacy is getting in the way? Or a lack of time? By
familiarising yourself with your potential blockers early on, you can
quickly identify and manage them when they arise later, because
they will.
APJ 21
Setting reminders can help you
maintain good habits. If you use
an online diary, set automatic
reminders on your computer and
your phone. There are also apps
available that help with goal
setting and new habits.
Tony Robins, when speaking about sticking at your exercise
routine puts it this way, “Focus on the positive body changes that
your exercise will help you achieve instead of the pain you may be
going through, this will allow you to push through the discomfort
and eventually, enjoy not just the outcome, but also the process”.
DETERMING AREAS TO ESTABLISH GOOD HABITS
Good habits have the objectives of improving our performance,
creating greater peace and order in our lives and enhancing our
productivity. Here are some areas for you to consider:
• Healthy diet and exercise
• Healthy sleep habits
• Healthy relationships
• Positive and assertive communication
• Work-life balance
• Time management
• Stress management
• Relaxation and mindfulness
THE WINNING STRATEGIES
It’s hard to change everything all at once; it’s easier to set small
goals and achieve them. This helps create good habits. For
example, it is easier to do a small amount of exercise each day
than to decide to run a marathon.
It might take you several months to create a new habit. So, you
need to include the change as part of your regular routine.
A diary (hard copy or online) or a wall planner may help.
Here is a perfect example of the power of incremental routine
that has led to the pleasure of a good habit. Many salon owners
who wish to enhance their knowledge in clinical aesthetics
or dermal therapies will often start with the intention of just
completing say just two to three units at a university level.
However, in many instances, speaking to them 12 or 24 months
later, they have decided not to stop, and have pursued a full
bachelor’s qualification. This is the power of incremental routine
that ultimately becomes a habit of enjoying study and loving the
rewards and new opportunities that a full qualification can bring.
Setting reminders can help you maintain good habits. If you use an
online diary, set automatic reminders on your computer and your
phone. There are also apps available that help with goal setting
and new habits.
Your family and friends can also be a great support and can help to
keep you motivated.
If you slip back into your old habits, don’t give up - this is common.
Just remember why you wanted to make the change. This will help
you pick up where you left off.
TOOLS TO HELP YOU CREATE A HEALTHY HABIT
Here are a few considerations to help you create and maintain
healthy habits:
1. Decide on a goal.
2. Choose a simple action you can take every day.
3. Plan when and where you will take your action: choose a
time and place that you encounter every day of the week.
4. Every time you encounter that time and place,
take the action.
5. Congratulate yourself when you find yourself
doing the action.
6. It gets easier with time, and within 10 weeks you
should find you are doing it without even thinking.
IN CONCLUSION
It is a worthwhile pursuit to invest in developing good habits. The
beauty is that they are within your reach. First, identify what is
holding you back that you would like to change, then design a plan
to establish good habits for positive change and set your mind to
make it happen and you will soon discover that you are the master
of your own destiny. APJ
APJ 22
Intensif RF Microneedling
With Smooth Motion
microneedle insertion and
needle penetration depths up
to 5mm, the Intensif provides
the best results for:
• Deep wrinkles
• Acne and traumatic scars
• Stretchmarks
• Skin tightening and
rejuvenation
Before
Courtesy of Dr. Gregory Keller, USA
After
Before
After
Courtesy of Dr. Mathew Jafarzadeh, Australia
High Tech Medical is the proud distributor of EndyMed.
Contact us to learn more about how EndyMed can
increase your clinic’s profitability and deliver dramatic
clinical outcomes for your patients.
APJ 23
INGREDIENT SCIENCE
THE THREE KEY
OBJECTIVES FOR
WINTER-
PROOFING
THE SKIN
Jacine Greenwood-Drummond
As a season, winter has its own charm. It allows us to enjoy the
crisp air, the comfort of a warm fireplace and the joy of hot cocoa
or a hearty soup with chunks of delicious vegetables. However,
when it comes to the skin it also brings the perils of dryness,
chapped lips and pale, lackluster complexion.
The drop in humidity, biting winds, and the constant switch
between heated indoors and the cold outdoors can leave the
skin feeling dehydrated, sensitive, and longing for extra care. As a
skin therapist, keeping your clients’ skin hydrated during winter
requires three critical objectives:
• Establish and maintain the skin’s barrier integrity.
• Prevent the evaporation of moisture from the
surface of the skin.
• Support the accumulation of water within the skin.
Let’s explore these concepts in more detail.
ESTABLISHING AND PROTECTING THE SKIN’S
BARRIER INTEGRITY - OILS THAT WORK
The lipid bilayer is made up of different proportions of saturated
and unsaturated fatty acids. It forms what is known as a liquid
crystalline structure. The balance between the liquid crystalline
and solid crystal phases is determined by the degree of fatty acid
unsaturation, the amount of water and other factors.
During hot weather it is much more fluid, but in cold weather, it
becomes less flexible. The choice of oils and lipids in formulas
significantly influences this liquid crystalline structure of the
lipid bilayer.
Oils such as Kiwi Seed Oil, Raspberry Seed Oil, Passionfruit Seed
Oil and Seabuckthorn Oil are high in Omega 3 content and as such
they stabilise the lipid bilayer and allow it to remain fluid. These
oils once integrated into the lamellar structure do not condense or
freeze until below zero (-17 degrees Celsius).
Oils such as coconut oil however in contrast solidify at room
temperature. The incorporation of oils that are high in Oleic
Acid is not suited for cold climates. The freezing point of Oleic
acid is 13 degrees Celsius. High Oleic acid oils are not suited for
cold climates for this reason. Examples of such oils are olive oil,
genetically modified sunflower oil, macadamia oil and canola oil.
The incorporation of these oils in high percentages in cosmetic
formulations prevents the lipid bilayer from remaining fluid, which
results in rapid water loss from the skin in cold climates. The lipid
bilayer can no longer move to fill in gaps in the skin. The result is
skin dehydration and irritation. Therefore, the use of appropriate
lipids is crucial for skin barrier health in cosmetic formulations.
Where possible choose high Omega 3 oils due to their fluidity in
cold weather.
PREVENT THE EVAPORATION OF MOISTURE FROM THE
SURFACE OF THE SKIN
Preventing the evaporation of moisture from the skin can be
achieved by ingredients that do not fully occlude the skin. This
means they prevent transepidermal water loss, but still allow the
exchange of gases between the skin and the atmosphere. One
of the best ingredients for this is silicone. Dehydration of the
skin comes from the skin’s inability to hold on to moisture. By
providing a film on the skin that traps moisture the skin within
enables the maintenance of skin hydration. Silicone elastomers
provide a semi-permeable barrier on the skin’s surface. This
barrier helps to lock in moisture and prevent water molecules from
evaporating from the skin into the surrounding environment.
Silicones are known to have occlusive characteristics. In the
context of skincare, an occlusive agent acts as a physical barrier
that seals off the skin from external factors. It forms a protective
layer on your skin, forming an invisible shield from dry cold air.
APJ 24
The drop in humidity, biting winds, and the constant
switch between heated indoors and the cold outdoors
can leave the skin feeling dehydrated, sensitive, and
longing for extra care.
Silicones are water-resistant, so they help to maintain the skin’s
moisture even if you come into contact with water, like from snow
or rain in cold weather.
An additional benefit of silicones is that when used in combination
with other moisturising agents (like humectants), silicones can
enhance the overall efficacy of a product. They can help to seal
in the benefits of other ingredients, allowing them to work more
effectively and for longer durations.
SUPPORT THE ACCUMULATION OF WATER WITHIN THE SKIN
Boosting the epidermal reservoirs of moisture is the third way
to combat winter dryness and dehydration. Glycerin is a natural
component of the skin and reduces the lipid phase transition of the
bilayer. It also enhances the natural desquamation process. In a
study, Hara and Verkman assessed aquaporin-deficient mice. The
horny layer of these mice had multiple defects including increased
trans-epidermal water loss, decreased hydration and poor elasticity.
After topical applications of glycerol, these deficiencies were
completely corrected, leading to a restoration of the skin’s normal
level of watertightness. This study also found that glycerol enhanced
the biosynthesis of the physiologic lipids that are responsible for
barrier function. Glycerol accelerates barrier repair.
It is now firmly established that immature fragile corneocytes
inevitably signify an impaired barrier. Cornified envelopes
are critical elements in the construction of the barrier and in
mediating its functions. Glycerol also has effects on cornified
envelopes. Glycerol has been shown to help differentiate the
corneocytes properly. One of the biggest myths perpetuated in
the industry is that if you use glycerin when there is low humidity
it will dehydrate and suck the moisture out of the skin. Glycerol
does not act as a humectant at low humidity. It keeps the lipid
bilayer fluid. Glycerol present in the stratum corneum is able to
bind water in this layer and thus reduce the mobility of water. The
glycerol-hydrating property occurs not only on healthy skin but
also on skin affected by xerosis.
IN CONCLUSION
Winter skincare is paramount for maintaining a healthy and
radiant complexion during the colder months. The drop in
temperature and reduced humidity levels can strip the skin of its
natural moisture, making it susceptible to dryness and flakiness.
Incorporating key ingredients like glycerin and silicone can be
a game-changer. Together, they provide a synergistic approach
to combat the harsh effects of winter, leaving the skin supple,
moisturized, and resilient. APJ
APJ 25
MEMBER PROFILE
SKIN
INPARLOUR
RAISING THE STANDARD OF CLINICAL
AESTHETICS TO NEW LEVEL
Jamie Trewartha
Skin InParlour is a next generation aesthetic and cosmetic
medicine clinic located within the Aldinga Central Shopping
Centre in Aldinga Beach, Adelaide. As a recently established
clinic, it promises to bring a high level of care and nurture to
local clients who are seeking professional skin treatment results
with a global approach to overall wellness.
Owner and manager, Jamie Trewartha is a highly qualified Clinical
Aesthetician with a real determination and passion to create
something uniquely special that mergers advanced skin health
therapies with the added dimension of cosmetic injectables,
cosmetic tattooing, as well as modalities for supporting
overall wellbeing.
As a member of APAN, we had the privilege of interviewing Jamie
allowing her to share with us, her story and vision for her business.
APJ Q1: Jamie, tell us a little about your background and
why you decided to establish your own clinic?
Jamie: I originally come from the dental industry where I worked
for 12 years. However, I developed a real desire to advance my
knowledge in the health sciences, so I enrolled as a nurse with a
view of becoming a cosmetic nurse. However, I soon developed
a real interest in skin therapies. This led me to transition to an
Applied Health Science Degree in Clinical Aesthetics, which I
undertook at the Australasian College of Health and Wellness
(ACHW). I thoroughly enjoyed my studies and upon graduating I
realised that my real passion was in skin health. Eventhough I am
still completing my nursing degree, I soon realised that I prefer to
work in the area of skin health rather than cosmetic injectables.
APJ Q2: As a Clinical Aesthetician what is your vision for
Skin Inparlour and how do you provide value for your
clients and patients?
Jamie: I believe that true skin health requires a global approach
that includes a complete wellness strategy. My aesthetic hub
creates a welcoming environment where I can educate my clients
towards better health strategies and how to work with me to
ensure long-lasting skin health and sustainable results that also
support their overall wellbeing. Our services extend to include
cosmetic injectables, medical aesthetic tattooing. as well as
internal nutritional support and IV vitamin infusions. Ultimately
our aim is to provide our clients with evidence-based solutions.
APJ Q3: From your observation, which age group do you
cater for and what are the most in demand procedures and
the most common skin concerns that you are seeing?
Jamie: The main age group that we are catering for is the 30’s to
70’s. In terms of common skin conditions, I have to say that we see
several chronic skin problems, such as rosacea, pigmentation, acne
and eczema with extensive inflammation. So, it is important that
we prep the skin first with enzyme therapy and LED. Our primary
objective is to help restore the skin’s immune defence and establish
a healthy microbiome so that when we transition to their specific
advanced skin therapy program, we can deliver the treatments
safely and in a more controlled manner without reactions.
While we also offer some more invasive procedures such as
Radio Frequency and Dermal Needling, we certainly cannot start
with these, especially with the more problematic skin conditions.
We need to first work to strengthen the skin’s health and then
transition to the more invasive therapies. Our main age-group is
between 30’s to 70’s.
We do see a lot of perioral dermatitis, rosacea and a lot of
inflammation. Having returned from the APAN Conference I
have introduced several of my clients to the NeoGenesis stem cell
Recover Serum and I am seeing some amazing results with the skin
clearing up quickly.
I am so grateful for the knowledge I have received with my degree
qualification as it has given me the tools to critically think and
analysis the best possible treatment approach that will provide my
client with the best outcome. It is challenging at times, but I love
helping my clients achieve beautiful results.
It seems that more and more I am getting the highly challenging
skin conditions, and these are now becoming my most in demand
treatments. I very rarely do very young clients with minimal
skin concerns. However, I love what I do, and I stick to my lane,
looking to perfect my results.
APJ Q4: What is your most effective marketing tool and
what do you believe are the three most important things
that clients are seeking to remain loyal to a clinic.
Jamie: I believe that the most important quality that will attract
client loyalty is first and foremost customer service. By that I
mean ensuring that I remain 100% receptive, listen to what really
concerns them and what is important to them, and then
clearly communicate how I can help them with positive and
effective solutions.
I also believe that clients today want to be convinced that you are
knowledgeable and that you are a real expert. They also value if
you are highly qualified at what you do, as this is helpful in putting
their trust in you.
APJ 26
I also believe that to grow a business you need to communicate
with total honesty. Today’s client can see through all the hype.
They also value people who genuinely care about them, who call
them by their name, ask after their family and build a genuine
relationship with them. A frequent comment that we hear from
our clients is that they feel that we truly care about them and treat
then as valuable individuals and not just a number.
APJ Q5: What aspect of your work do you enjoy the most?
Jamie: I love helping my clients achieve their goals.
I love educating them so that they can collaborate with me for
superior results. I love learning about new products and how they
work and where they will best fit into my client’s treatment plan.
I also love the advanced devices and in seeing the capabilities of
new technologies, but I never push my clients if they are not ready
to undertake the more advanced procedures. I love investigating
their needs and recommend strategically what is appropriate.
APJ Q6: What is your favourite hobby and how to you
relax and recharge to face your responsibilities?
Jamie: I am a highly strung person, with a business and a home to
run. I have my husband and I am a mum to two beautiful boys. I
do like to escape to the gym, but there is nothing more enjoyable
after a hard day’s work than to relax on the sofa with a glass of
wine, cuddling up to my boys, and being all together as a family.
I always cherish my family time and our trips. I love escaping
together camping – it is so rewarding.
APJ Q7: Why did you join APAN as a member and how
important is the support you receive for your business?
Jamie: While doing my degree at ACHW, I was enrolled as a
student member of APAN. I always enjoyed reading the APJ
Journal, so when I graduated, I decided to join as a full member.
I value expanding my knowledge and continuing my research. I
enjoyed attending the APAN conference this year and loved the
opportunity to network with other professionals. There was so
much to learn and discover ways to expand my horizons. Having
an industry body to turn to that has my back is so reassuring.
We wish Jamie every success and welcome the opportunity to
champion her progress and see her achieve her goals. APJ
Skin InParlour is located at Shop 38/11 Pridham Boulevard,
Aldinga Central Shopping Centre, Aldinga Beach, Adelaide
08 8102 4328 | hello@skininparlour.au | www.skininparlour.au
APJ 27
SOCIAL MEDIA
WHY SOCIAL
COMMERCE
WILL CONTINUE TO RISE IN AESTHETICS
PRODUCTS AND SERVICES
Trish Hammond
As an expert in Social Media and eCommerce trends in the
Aesthetic and Health Space, Trish Hammon provides a mapping of
the leading trends and what you will need to have in place in this
space. In this article she reviews three key areas:
• Aesthetics & Health Care eCommerce trends to
action in 2023
• Impact of Social Media in Aesthetics & Health
Care eCommerce
• The pros and cons of Aesthetics & Health Care
social commerce
Social commerce is the wave of the future, and it’s no surprise
that it will continue to rise! With more and more people turning
to social media for their shopping needs, businesses are taking
advantage of this trend by offering products directly through
popular social media platforms. So, let’s review three key areas,
what is needed and what you will need to have in place:
THE E-COMMERICE TRENDS TO ACTION IN 2023 FOR BOTH
HEALTH-CARE AND AESTHETICS
It’s clear that social commerce has become an essential part of
any successful marketing strategy – one that should be embraced
by all businesses looking to stay ahead in today’s competitive
marketplace. So, if you haven’t already hopped on board the social
commerce train yet – now is definitely the time!
WHAT YOU WILL NEED TO FOCUS ON TO GET IT RIGHT
a. Trust has never been more important.
• Establish clear trust signals: The credibility of your
product is important, so find simple ways to articulate the
integrity of your product to the consumer.
• First impressions are everything: Make sure your branding
is clear and the visuals are professional and
communicate quality.
• Be human and be real: Avoid cliché statements,
communicate honestly and present the facts clearly.
b. The growth of “Buy Now Pay Later” offerings.
With the checkout experience being one of the most important
steps in the sales journey, keeping on top of payment trends is
vital. Offering “Buy Now Pay Later” options is a great way to
increase your products (and even treatment) purchases.
c. Green commerce attracts customers.
Despite budget concerns, consumers are willing to spend with
brands that meet their sustainability values. As this trend grows,
your clients will be keen to discover what your business is doing to
help the environment. Mineral Makeup + Clinical Skincare, Cruelty
Free + Talc Free, Pure Minerals + Clean Actives - these keywords
are more attractive for your customers. Make sure your brands
meet these values.
d. Delivery expectations are high.
• Make it easier for your clients to obtain their purchases
by offering options, such as free delivery, or maybe even
some collection points.
• Ensure your delivery options are clear on your website
and monitor whether these are meeting your customers’
needs. To do this, ask them!
• Build customer trust and convenience with an Easy
Returns portal.
THE BENEFITS OF SOCIAL MEDIA IN E-COMMERCE
As the healthcare industry continues its rapid expansion, more
and more people are buying their medical items online rather than
visiting physical clinics and pharmacies.
Using e-commerce in the healthcare industry is something that
is being suggested for clinics and other retailers in the industry.
Setting up an online space for customers to buy products could be
a game-changer for your clinic or practice. Here are some of the
benefits you can expect:
#1: Increase your patient base.
Your patients will love you for offering them this service, which
means they’ll be more likely to return when they need something
else from you.
#2: Improve your brand image.
The more people who know about your clinic’s services, the
APJ 28
better—and a great way to do that is by making it easy for them
to find what they need on your website.
#3: Increase revenue.
By selling products on your website, you can keep more
money in your pocket.
REVIEWING THE CONS AND PROS OF SOCIAL
MEDIA E-COMMERCE
PROS
When considering the pros, there are two key areas that will
allow you to expand your business:
• It Increases Opportunity: The internet is a door for a world
of opportunity, so your business has the chance to enter
a market full of possible buyers. Not only can it help your
clients and potential clients know what you offer, its also a
great way for your clients to book themselves, rather than
have to call and book. We Love BOOK ONLINE!
• Growth of Desired Audience: Millions are already active
on social media. Think about how your business can reach
out and sell to its target customer. You can start small.
CONS
Are their any areas of concern that I will need to be mindful of?
• Exposure to the Competition: Being busy on social
platforms gives your competitors an opportunity to see
what you have on offer. HOWEVER, by being the best at
what you do can make up for this.
• Not Everything Converts: You should always remember
that not everyone and every ad will convert. This is why
you need to create a simple yet effective way for your
clients to come back, and your customer base to grow.
IN CONCLUSION
All in all, the future of social commerce is looking bright. As online
shoppers continue to increase, businesses will feel more and more
pressure to take advantage of this trend by selling their products
on the most popular social media platforms, such as Instagram and
Facebook. Coupled with the rise of smartphones and mobile shopping,
social e-commerce is sure to become a staple of the retail world.
Need help? Book a discovery call with me to work out what you
need and how we can help you get there. APJ
Contact Trish Hammond at The Pink Room:
0438 599 833 | hello@thepinkroom.com.au
Stay tuned for our topic in the next APAN journal.
Using e-commerce in the healthcare industry is
something that is being suggested for clinics and other
retailers in the industry. Setting up an online space for
customers to buy products could be a game-changer
for your clinic or practice.
APJ 29
NUTRITION
QUERCETIN
THE CROWN OF FLAVONOIDS
Tina Viney
Have you ever wondered what makes a “superfood” super? Or
what top superfoods like green tea, kale and blueberries all have
in common? The answer is quercetin, a natural compound tied
to what all of us seek: better longevity, heart health, endurance,
immunity, and more.
According to a 2018 review, quercetin is considered to be the
most widely distributed and extensively studied flavonoid. It’s
been shown in dozens of studies to have anti-carcinogenic,
anti-inflammatory and antiviral activities. In fact, there isn’t
much this powerful antioxidant compound can’t do, especially
when combined with the health benefits of bromelain, an
anti-inflammatory enzyme. All this explains why many experts
recommend consuming food sources that contain quercetin
regularly. So, what are those foods, and how much should you
consume? Let’s explore.
WHAT IS QUERCETIN
Quercetin is a type of flavonoid antioxidant that’s found in plant
foods, including leafy greens, tomatoes, berries and broccoli. It’s
technically considered a “plant pigment,” which is exactly why it’s
found in deeply coloured, nutrient-packed fruits and vegetables.
Considered one of the most abundant antioxidants in the human
diet, quercetin plays an important role in fighting free radical
damage and combatting the effects of ageing and inflammation,
according to many studies.
While you can get plenty of it from eating a healthy diet, it is often
consumed in a concentrated supplement form for even stronger
anti-inflammatory benefits. In fact, during COVID, quercetin was
one of the leading supplements that was highly recommended
by integrative medical practitioners for its ability to support the
immune system and for its proven anti-inflammatory benefits.
What is quercetin used for? According to the Department of
Pathology and Diagnostics at the University of Verona in Italy,
quercetin glycosides and other flavonoids, (like kaempferol and
myricetin) are anti-viral, anti-microbial, anti-inflammatory and
anti-allergic agents+++. Studies also confirm that they have the
potential to be expressed positively in different cell types in both
animals
and humans.
Flavonoid polyphenols are most beneficial for down-regulating or
suppressing inflammatory pathways and functions. Quercetin is
considered the most diffused and known nature-derived flavanol
there is, showing strong effects on immunity and inflammation
caused by leukocytes and other intracellular signals.
HOW IT WORKS
Research shows that anti-inflammatory foods containing quercetin
can help manage a number of inflammatory health problems,
including heart disease and blood vessel problems, allergies,
infections, chronic fatigue, and symptoms related to autoimmune
disorders like arthritis. How exactly do flavonoids benefit us? High
anti-oxidant foods have the ability to effectively scavenge free
radicals, thereby neutralising the damage to human cells.
APJ 30
Quercetin – the colourist of nature, is one of
the most abundant, multifaceted flavonoids.
As a major bioflavonoid in our diets, quercetin (a type of
“polyphenolic antioxidant”) helps slow the ageing progress
because it lessens the effects of oxidative stress on the body.
Oxidative stress takes place in all of us but is increased by things
like a poor diet, high levels of stress, a lack of sleep and exposure
to chemical toxins.
Quercetin plays a role in regulating the immune system’s response
to outside stressors through cell signalling pathways called kinases
and phosphatases, two types of enzyme and membrane proteins
needed for proper cellular function.
THE BENEFITS OF QUERCETIN
Quercetin has an impressive therapeutic profile in support of
health. Here is a summary of the key benefits that are supported
by studies:
* Lowers Inflammation
Flavonoids, (aka bioflavonoids or bioflavonoide) including
quercetin, are important anti-inflammatories because they act as
antioxidants, which mean they literally fight the natural process of
“oxidation” that takes place over time as we age.
Quercetin can help stop damaging particles in the body known as
free radicals, which negatively impact how cells work — including
damaging cell membranes, changing the way DNA works,
increasing cell mutations and causing healthy cells to die. It can
also reduce expression of inflammatory genes such as interleukin.
Research now shows us that inflammation is the root of most
diseases, including skin disorders, skin ageing, heart disease, cancer,
cognitive decline, some mental disorders and autoimmune disorders.
At this time, practitioners and patients report using quercetin to
effectively fight conditions related to inflammation, including:
• Atherosclerosis (hardening of the arteries)
• high cholesterol
• heart disease and circulation problems
• insulin resistance and diabetes
• eye-related disorders, including cataracts
• allergies, asthma and hay fever
• stomach ulcers
• cognitive impairment
• gout
• viral infections
• inflammation of the prostate, bladder and ovaries
• chronic fatigue syndrome
• cancer
• chronic infections of the prostate
• skin disorders, including dermatitis and hives.
* Fights Allergies
Studies also consider quercetin to be a natural antihistamine and
an anti-inflammatory, possibly making it effective for lowering
the effects of seasonal and food allergies, plus asthma and skin
reactions. However, most research to date has been conducted on
animals and not humans.
Histamines are chemicals that are released when the immune
system detects an allergy or sensitivity, and they contribute to
the uncomfortable symptoms we face whenever the body has
APJ 31
an allergic reaction. Quercetin can help stabilise the release of
histamines from certain immune cells, which results in decreased
symptoms like coughs, watery eyes, runny noses, hives, swollen
lips or tongue, and indigestion. It has long been used in ancient
Chinese herbal formulas to block allergies to certain foods (such
as peanuts). Studies conducted on mice suggest that it may be
equivalent at fighting allergies as some prescription medications,
all with little to no side effects.
* Supports blood vessel-related disorders
Because of its ability to lower inflammation and oxidative stress,
quercetin seems to be beneficial for people with heart and blood
vessel-related disorders, according to a number of studies.
For example, eating lots of deeply coloured fruits and veggies
that contain flavonoids is linked to a lower risk of cardiovascular
disease, and even death, in older adults, amongst reducing risk of
vascular diseases.
Studies also shown that quercetin has been shown to reduced risk
for type 2 diabetes and obesity, which have many of the same risk
factors as heart disease.
Studies conducted on animal and some human populations have
shown that various types of flavonoids (quercetin, resveratrol and
catechins, for example) can help reduce the risk of atherosclerosis,
which is a dangerous condition caused by plaque building up
within the arteries. Cut-off blood flow in the arteries is one of
the primary risk factors for experiencing a heart attack or stroke,
which is why cardiac arrest is less likely among people who eat a
nutrient-packed diet.
Antioxidants also seem to protect the body from experiencing
increases in LDL “bad” cholesterol and can help regulate blood
pressure levels. Certain studies show that quercetin prevents
damage to LDL cholesterol particles, and it seems that people
who eat the most flavonoid-rich foods typically have healthier and
lower cholesterol levels, plus fewer incidences of hypertension and
high blood pressure.
* Helps Fight Pain
Taking quercetin supplements may help lower pain associated with
autoimmune conditions such as arthritis, as well as infections,
including those of the prostate and respiratory tract. That’s
because studies suggest quercetin reduces inflammatory pain.
For example, there’s some evidence from several small studies
that people experiencing bladder pains from infections (causing
an urgent need to urinate, swelling and burning) have fewer
symptoms when taking quercetin supplements.
Flavonoids are also linked to reduced symptoms of prostatitis
(inflammation of the prostate) and rheumatoid arthritis (RA).
There’s evidence that when patients with RA switch from eating
a “typical Western diet” to one higher in antioxidant-rich foods
(like uncooked berries, fruits, vegetables, nuts, roots, seeds and
sprouts), they experience less pain and reoccurring symptoms.
* Might Help Improve Energy and Endurance
Quercetin is added to some athletic supplements because it’s
believed to help increase athletic performance and endurance,
likely because of its positive effects on blood flow.
Researchers from the School of Applied Physiology at the Georgia
Institute of Technology found that, on average, “quercetin provides
a statistically significant benefit in human endurance exercise
capacity (VO2 max) and endurance exercise performance).”
While improvements were at times small, it makes sense that
antioxidants could boost physical performance since they help
increase the health of blood vessels, which carry oxygen and
nutrients to muscle and joint tissue.
Other studies also show that it helps increase immune function
and prevents susceptibility to illnesses that can occur when
someone trains intensely and experiences exhaustion. One study
found evidence that taking 500 milligrams of quercetin twice
daily helped protect cyclers from developing exercise-induced
respiratory infections following periods of heavy exercise.
* Might Help Fight Cancer
A Boston University School of Medicine study published in the
Journal of Biological Regulators and Homeostatic Agents shows
a link between a nutrient-dense diet rich in quercetin plus other
antioxidants and a lowered risk of cancer. Quercetin seems to
have potential chemo-preventative activity and might have a
unique antiproliferative effect on cancerous cells, making it an
effective addition to any natural cancer treatment approach.
Research shows that this may result from the modulation of either
EGFR or estrogen-receptor pathways.
Recent studies have found quercetin can help stop the processes
involved in cell proliferation and mutation, the growth of tumours,
and symptoms related to typical cancer treatments, such as
radiation or chemotherapy.
At this time, the majority of studies done on quercetin’s effects
on cellular functioning have involved animals, so more research is
still needed to reveal specific effects on human cancer cells. This
is especially true when taken in high doses above the amount
someone would get from a healthy diet.
* Helps Protect Skin Health
Capable of blocking “mast cells,” which are immune cells
critical in triggering allergic reactions, inflammatory disease
and autoimmune disease, research shows that quercetin helps
protect skin from the effects of disorders like dermatitis and
photosensitivity.
Flavonoids like quercetin block the release of many pro-
APJ 32
Flavonoids, like quercetin, block the release of many
pro-inflammatory cytokines, such as IL-8 and TNF, which helps stop
symptoms related to skin inflammation, even in people who don’t find
relief from other conventional treatments or prescriptions.
inflammatory cytokines, such as IL-8 and TNF, which helps stop
symptoms related to skin inflammation, even in people who don’t
find relief from other conventional treatments or prescriptions.
Studies have found that this compound has antioxidant and antiinflammatory
effects that help fight allergic and inflammatory
diseases, as well as some prescriptions, when taken in oral
supplement form. For example, some people take quercetin for
eczema since it can inhibit the secretion of histamine and proinflammatory
markers.
* Protects Liver Health
Recent research has shown that this antioxidant has protective
effects when administered to rats with ethanol-induced acute
liver injury. Researchers concluded that “quercetin, by multiple
mechanisms interplay, demonstrates hepatoprotective effect on
liver-injury induced by alcohol, by increasing ethanol metabolizing
enzyme activities, increasing antioxidant system activities against
oxidative stress, lowering the expressions of pro-inflammation
cytokines.”
A 2017 study found evidence indicating that quercetin attenuates
liver inflammation and fibrosis in mice through inhibiting
macrophages infiltration. Researchers believe it “holds promise
as potential therapeutic agent for human fibrotic liver disease”,
a condition triggered by liver injury and inflammation.
* Protects Against Neurological Disorders
There’s mounting evidence showing that quercetin offers
neuroprotective benefits, due to its ability to defend the brain
against oxidative stress and inflammation, leading to potentially
less risk for cognitive conditions like Alzheimer’s disease
and dementia.
A 2018 study concluded that “findings suggest a possible new
protective role for dietary flavonoids on alzheimer’s disease (AD).”
The study found that administration of quercetin in early-middle
stages of AD pathology ameliorates cognitive dysfunction and
boosts protection mainly related to increased Aβ clearance and
reduced astrogliosis, which is related to destruction of neurons.
FOOD SOURCES
What foods have the most quercetin? All types of tasty red, green
and purple-pigmented plants come packed with quercetin — for
example, red wine, blueberries, red, yellow and green capsicums,
apples, red onion and even green and black tea are some of the
best sources. In terms of herbs, sage, St.John’s wort and ginkgo
biloba are known to be rich in quercetin.
SUPPLEMENTS AND DOSAGE
Quercetin supplements are available in all types of pills or
capsules and are commonly used in formulas along with other
anti-inflammatory ingredients. There is also an Australia-made
natural Liposomal Elixir available through INBOUND NATURE that
produces a high-quality quercetin, including other liposomal elixirs
such as Vitamin C, Magnesium, Turmeric and Vitamin D (see page
38 for furthr details).
There isn’t a daily recommended amount of quercetin intake, so
dosage recommendations can vary, depending on your health
condition. For people who turn to quercetin supplements,
common oral dosages are 500 milligrams taken twice daily, but it’s
also definitely possible to experience benefits when taking lower
doses.
SIDE EFFECTS AND RISKS
Because it’s derived naturally from foods, quercetin seems to
be safe for almost everyone and poses little risks. According to
a 2018 report, most studies have found little to no side effects
in people eating nutrient-dense diets high in quercetin or taking
supplements by mouth short term. APJ
Ref: Please contact the author for a full list of references.
APJ 33
STAR PERFORMER
UNVEILING RADIANT SKIN
with Synbiotics Next-level of skincare innovation
At the recent APAN Aesthetics
Conference, a new niche skincare brand
was making waves. The Celbio products
have a special blend of live microorganism
- Prebiotic, Probiotic and Postbiotic - that
creates a harmonious environment for the
skin’s microbiome to flourish, enhancing
its natural defences, restoring skin
radiance and vitality.
Celbio consists of a unique range of five
products that synergistically work together
to restore skin health and take your skin
treatment results to the next level. The
ingredients in each product are specially
curated to enhance the skin’s equilibrium,
nourishing it and preventing oxidative
stress, while balancing the skins natural
pH. The product range consists of a
collection of five products:
• Active Synbiotic Cleanser: A
mild cleanser responsible for
regulating the beneficial microbes,
nourishing the skin and soothing
skin inflammation, while clearing
pathogens.
• Daily Synbiotic Moisturiser:
Responsible for nourishing
the skin, harmonising skin
inflammation and supporting the
integrity of collagen and elastin in
the skin, as well as preventing the
oxidative stress caused by daily
exposure to pollutants and other
environmental factors.
• Night Synbiotic Moisturiser: A deeply penetrating night formula to help
rebalance, hydrate and restore the skin’s immune response, while soothing,
nourishing and rejuvenating the skin while you sleep.
• Boosting Serum: A highly active cell-boosting serum, that provides the skin with
the necessary hydration and plumpness to support and restore the skin’s health
and youthful appearance.
• Lightening Serum: A powerful serum designed to help even out skin tone and
reduce the appearance of dark spots, hyperpigmentation, or discolouration.
REVOLUTIONISING ORAL CARE WITH SYNBIOTICS
Not just skincare, Celbio has also developed a unique Celbio toothpaste to enhance the
microbiome of the mouth, supporting not just the health of the gums and teeth, but also
safe for the gut, if swallowed. Studies now confirm the bacterial connection between
the oral cavity and gut disease. In fact, the oral cavity harbors one of the most diverse
and abundant microbial communities within the human body, second to the community
that resides in the gastrointestinal tract and is composed of over770 bacterial species.
Commonly used toothpastes and mouth washers often contain anti-bacterial agents
that strip both the bad and good bacteria in the mouth and destroy the oral
cavity’s microbiome.
The Celbio toothpaste promotes a healthy oral microbiome through a blend of
prebiotics, probiotics, and postbiotics. The unique oral formula nourishes beneficial oral
microorganisms, inhibits harmful bacteria, and promotes tooth remineralisation. The
probiotic Bacillus Subtilis acts as a defence modulator, pathogen destroyer and remover,
while also safeguarding the gut microbiome (please see page 36 for further details). APJ
Celbio 07 55982411 (Ext.4)
E: celbioau@gmail.com | www.celbio.com.au
APJ 34
The King of Boutique
Formulations
Give yourself a winning edge in the
market with the next-generation skincare
formulation, backed by the latest Synbiotic
approach to restoring a balanced and
healthier skin.
Celbio delivers amazing benefits. It protects
the skin against the damage of oxidative
stress, calms and optimizes the immune
function by successfully restoring the skin’s
microbiome, soothing, and improving
hydration levels, while strengthening the
skin’s tolerance to more invasive procedures.
This niche product range will support
your clinical results and is suitable for
both small and large salons and clinics
who are seeking an affordable product
that does not compromise on quality.
Supported by numerous evidence based
active ingredients such as Niacinamide,
Hyaluronic acid (both high and low
molecular weight), Retinol and Vitamin C
in the form of Ascorbyl Glucoside, just to
name a few. It also contains a unique blend
of Jojoba oil as well as Watermelon oil and
much more …
Whether you are seeking for a small niche
range to complement your more expensive
skincare products, that is more affordable,
yet still high-quality, or you would like
to introduce your clients to a beautiful,
microbiome-friendly skincare range, Celbio
offers you the perfect solution.
Contact us today!
Celbio 07 55982411 (Ext.4)
celbioau@gmail.com
www.celbio.com.au
APJ 35
PRODUCTS TRENDING
PRO RESTORE RECOVERY +
FIRMING CONCENTRATE
Dermalogica Pro’s Pro Restore is an industry-first professional
serum designed to work with advanced skin treatments. This
concentrate strengthens and repairs the skin’s barrier, accelerates,
and improves wound healing, aids in post-procedure skin recovery,
and helps to increase the appearance of firmness and brightness
in the skin. PRO Restore is recommended for all skin conditions
undergoing advanced services. It will amplify your treatment results
post Microneedling, RF Microneedling, Fibroblast Skin Tightening,
lasers and chemical peels.
Contact Dermalogica Pro 1800 659 188 or
visit www.pro.dermalogica.com.au
THE ULTIMATE HAIR
THICKENING SERUM
Introducing Hair Thickening Serum by NeoGenesis - the
ultimate solution for fine or thinning hair. Powered by patented
S²RM® technology, this serum reduces shedding, adds body,
shine, and density, promoting natural hair growth. Oncology
friendly and suitable for daily use, it reconditions the scalp and
hair follicles for visibly thicker, healthier, and stronger hair.
Rediscover youthful hair with NeoGenesis.
To place an order:
Borka Buseska: 1300 799 415 | E: Borka@actitraining.com.au
Training and Education:
Gay Wardle: 041 8708 455 | E: education@gaywardle.com
OVERNIGHT RECOVERY MASK – ROCCOCO BOTANICALS
Reset your skin’s Circadian Rhythm and boost epidermal hydration reservoirs with Roccoco’s Overnight
Recovery Mask. This 99.7% natural gel sleeping mask contains traditional Chinese herbs and marine extracts
to boost cell viability and protect against pollution. Skin irritation is eliminated, and a homogenous skin tone is restored.
For more information visit: au.roccoco.com
BRUSH, SWOLLOW AND SMILE
Celbio have launched the next generation toothpaste Celbio Oral, designed
to restore a healthy oral microbiome, promote healthy gums, stronger teeth,
and a fresh breath. With 1 billion CFU per dose Celbio Oral is formulated with
a unique probiotic system consisting of a blend of prebiotics, probiotics and
postbiotics providing superior oral health protection. Celbio Oral is pleasant
to use and is free from fluoride, foaming agents, parabens, SLS/sulphates,
peroxide or dyes, and is aligned with dental hygiene trends. Offer something
unique to your clients through this essential everyday consumable.
Celbio 07 55982411 (Ext.4) | E: celbioau@gmail.com | www.celbio.com.au
APJ 36
AWARD-WINNING GLOBALLY RENOWNED SKINCARE
iS Clinical, the award winning globally renowned skincare brand is making waves in Australia.
The pharmaceutical-grade cosmeceutical brand utilises 95-98% botanically-derived
ingredients. Their purity and potency have been delivering immediate and long-lasting
dramatic results for over 21 years.
Visit www.isclinical.com.au to
become a stockist.
PEPTIDE SERUM TO RESTORE
WINTER DEHYDRATION
Protect your skin from winter dehydration with Peptide Serum from Roccoco Botanicals. This
lush silicone serum provides a physical barrier from the elements, protecting your skin from
the onslaught of cold weather. Skin is protected from oxidative stress with catechins from
green tea. Matrixyl rebuilds the dermal matrix diminishing the appearance of wrinkles.
For more information visit: au.roccoco.com
NEW LIGHT ENERGY MASQUE
An innovative gel masque that amplifies the benefits of redlight therapy and IPL – supporting skin’s energy
production and repair processes to smooth skin texture, lines and wrinkles faster than light therapy alone.
Contact Dermalogica Pro 1800 659 188 or visit www.pro.dermalogica.com.au
AMPLIFY YOUR SKIN TREATMENT RESULTS WITH CLINICALLY
PROVEN SUBLINGUAL GLUTATHIONE
A recent, clinical trial conducted by Entity Health on their RadianiX Sublingual Glutathione supplements
confirmed exciting results specifically for skin improvement, providing salons and clinics with an additional
credible tool to take their skin treatments to the next level. Results confirmed:
• Significant increase in skin luminosity and gloss by up to 60%
• Significant reduction in eye wrinkles and fine lines by up to 51%
• Significant increase in skin elasticity by up to 226%
• Significant increase in skin lightness by up to 12%
• Significant increase in skin smoothness by up to 71%
Results were based on an 8-week trial.
For stockist enquiries call Colin Reay iX Syrinx Pty Ltd
Ph: 0421 433 660 | E: colin.reay@ixsyrinx.com
APJ 37
PRODUCTS TRENDING
A CLINICAL PRODUCT RANGE WITH PROVEN EFFICACY FROM
CLINICAL SKINCARE
If you are looking for exceptional results in treating specific skin conditions, you will need a targeted, clinical approach.
Clinical Skincare, experts in corrective procedures and exceptional homecare products, offers four Treatment Kits that
contain solutions for every skin condition. Access the Rosaderm, Essential, Age Defence or Clarifying Treatment Kits and
experience excellent results.
Contact Clinical Skincare and mention this ad to receive an additional 20% discount on their complete skincare range.
Ph: 1800 628 999 | www.clinicalskincare.com.au
BRING A PROVEN WELLNESS
PERSPECIVE TO YOUR TREATMENTS
Eve Taylor London now available in Australia, will provide you
with the perfect treatment options to improve skin health, while
also enhancing the overall wellbeing of your clients through the
inclusion of high-quality essential oils. Supported by a strong
educational program that you can also access online, her timehonoured
systems analysis will allow you to take your treatments
to the next level. With over 60 years of proven results Eve Taylor
is the perfect skin treatment partner. Start your client’s journey
to wellness with our leading essential oil formulas and help them
experience amazing results from their very first treatment.
Contact TraceyO 1300 383 829 | 0448 390 022
E: info@evetaylor.com.au |w ww.evetaylor.com.au
INBOUND NATURE TONICS
AND ELIXIRS
Discover the nurturing and health benefits of an
amazing collection of Inbound Nature’s Tonics and
Elixirs. Meticulously crafted with the highest quality
natural ingredients, delivered through liposomal
encapsulation for optimal nutrient absorption and
available in Miron bottles (world’s highest quality
glass). These liposomal elixirs include Vitamin C,
Vitamin D, Turmeric, Magnesium and Quercetin.
Made in an Australian HACCP, GMP and TGA
certified facility from the highest quality, ethically
sourced local and imported ingredients. Support
your skin and wellbeing with these fast-working
natural tonics and experience their benefits.
To become a stockist contact Inbound Nature
hellow@inboundnature.com 0498 651 810 or
visit www.inboundnature.com
APJ 38
ROCCOCO BOTANICALS IS OFFICIALLY AUSTRALIA’S FASTEST GROWING BEAUTY BRAND
- Australian Financial Review FAST 100, 2021 -
• CONTAINS NATURAL •97
NEW
The Original
Tummy Tuck in a Jar
O R
I G
I N
PERCENT
I N G R E D
I E N T S
FIRM, TONE, BRIGHTEN AND EVEN OUT
SKIN TONE ALL OVER LIKE NEVER BEFORE
The skin of your dreams starts here
Boosts Hyaluronic
Acid in skin by up to:
80%
Frangipani and Lychee Body Crème,
an intensely hydrating 4-in-1 Body Cream
that reduces the appearance of cellulite,
stretchmarks, ageing and sun damage.
•
B O T A N
I N F U S E D
I C A L
W
24
I T H
I V E S
A C T
•
BEFORE
AFTER 2 MONTHS USE
BEFORE
AFTER 2 MONTHS USE
Reduces Melanin
in Skin by up to:
20%
Naturally beautiful . Natively australian . Botanical skincare .
AU.ROCCOCO.COM
/ROCCOCOBOTANICALS
APJ 39
BUSINESS PROFILE
INNOVATORS OF
LEADING
AESTHETIC
SOLUTIONS
Mike Matkovcik is the director and founder of MM Medical
Aesthetics a division of the well-known MM Beauty Equipment
Services Pty Ltd operating for over 27 years, Mike holds a
bachelor’s degree in Biomedical Rngineering that he obtained
from the Slovak Technical University (STU) in 1990. On
immigrating to Australia 28 years ago his qualifications were
recognised by NOOSR as a Bachelor of Science (medical
equipment). Today, Mike’s engineering skills, as well as his
business acumen, have enabled him to lead the way in some
impressive advances in medical aesthetic technologies.
Here is a glimpse of his journey.
IT ALL STARTED WITH A MACHINE BREAKDOWN
“After arriving to Australia, I started working as Service Manager for a
medical company Gammasonics P/L in Five Dock, Sydney. One day the
boss’s wife had returned in the office very upset – she went for a beauty
treatment, but her treatment could not be completed because the
machine her therapists was using had broken down and the salon had no
idea who can fix it,” Mike said.
“I recognised a huge opportunity, so I grabbed a copy of Yellow Pages,
sent letters to all the salons offering them a repair/service for their
devices. This marked the beginning of my involvement with aesthetic
devices. I ran the equipment repair business as a secondary job, but
APJ 40
Mike MatkAovcik
by 1997, I quit my fulltime job and by 2002 my sole trader business
was replaced by MM Beauty Equipment Services Pty Ltd. Since then
my company became an authorised service agent for large companies
such as, STEREX UK, WELLA Germany, GOLDWELL, ELLA BACHE,
SALONQUIP, JOIKEN, Ra Fischer USA, and many more.
“During my journey, I have met some amazing people in the industry like
Caroline Moran, mum of celebrity chef Matt Moran. Caroline who has
worked with us for over a decade as our sales agent. One day Caroline
asked me if I could design and manufacture cosmetic equipment
such as, Microdermabrasion, Microcurrent , Electrolysis .Epi Peel
Micodermabrasion, and so Mike’s own designs were born. These devices
were locally manufactured in Sydney for over 15 years. Following the
success of Epi Peel, Superlif Microcurrent was also locally designed and
manufactured. This led to a new chapter for my company – designing
and manufacturing aesthetic medical devices, and the rest as they say, is
history,” Mike said.
Today, MM Medical Aesthetics is a high respected company that
enjoys an excellent reputation as a manufacturer and distributor of
leading, high-quality, high-performance cosmetic medical devices.
Recently, we interviewed Mike and asked him to share his advice
for business owners who are seeking to access a quality device
for their business. Here are his key recommendations:
1. Thoroughly check the company’s reputation, also check the
ACN number and how long have they been registered with
ASIC - if it is less that two, seek advice from an industry body
such as APAN. Also, do they have an ABN number? With
these checks, you can at least be assured that they are a legal
well established business entity.
2. While in the past aesthetic devices included basic machines,
such as high-frequency, brush machine and vapozones, today
nearly all aesthetic devices create physiological changes to
the human body and are classified by the TGA as “medical
devices”. Therefore, they need to be TGA registered and
included on ARTG registry. It is important that the device you
purchase meets with this requirement.
3. Another issue to consider is to ensure that the device is not
“copy-branded”. Make sure that the company distributing the
brand is the rightful owner and not selling knock off copies or
using names similar to well-known brands. This can get you
in a lot of legal problems.
4. Every device will at some stage require upkeep or servicing.
Make sure that the company you purchase from has a
reputable local service network, as well as readily available
parts within Australia.
5. When it comes to training there are two considerations:
First: Make sure that you receive appropriate training and
ongoing support from your supplier. Every device has its own
individual features, so this training must be included as part
of your purchase. It is dangerous to buy a device without
appropriate training on the safety parameters and a thorough
knowledge of their correct operating procedures, as each
device is unique.
Second: Seek independent training in the science of that
technology. For example, if you are buying a laser or IPL,
undertake comp_rehensive training, laser safety training, as
well as a qualification, if these are available. This will allow
you to expand your knowledge in the principles of that
technology and gain greater comprehension on how it will
impact the human cells. Pursue any education or professional
development courses that will allow you to operate with
the highest level of safety and efficacy, so that you can
consistently improve your treatment outcomes.
So, what can a business expect when purchasing a device from
MM Medical Aesthetics?
“We offer full training, as well as ongoing support, both technical and
operational. We also provide comprehensive promotional and marketing
materials to help the business to correctly promote their treatments for
the purpose of engaging existing client, as well as attracting on-going
new clients. It is important to us that the business achieves excellent
treatment results, and that our devices are a profitable investment that
contributes to their business growth,” Mike confirmed. APJ
APJ 41
MM MEDICAL AESTHETIC DEVICE INNOVATIONS
1999 | “Epiblend” Electrolysis
This electrolysis machine was born, featuring Mike’s own design,
custom manufactured locally in his private Sydney workshop.
2000 | “Superlift” Nonsurgical facelift
This was also designed and locally manufactured in Mike’s private
Sydney workshop. It was subsequently featured in Professional
Beauty Magazine with the headline was “Forget Superman, now we
have Superlift”.
2000 | Epi Peel Microdermabrasion
This was also Mike’s personal design, manufactured in his private
workshop in Sydney and was in production for 15 years till 2015.
Hundreds of these devices were produced and sold Australia-wide
and were also exported to Vietnam and New Zealand.
2007 | Launched the ELIS range
IPL machines and Lasers. TGA Listed and sold throughout Australia.
2008 | Alpha Shape
Australian designed body shaping device was introduced
in a new partnership MedicAge Pty Ltd.
2009 | OPTILUX LED
These systems were released to the market.
2012 | SHR IPL
One of the first importers in Australia making the new
generation of SHR popular – in motion IPL technology.
2012 | THERMA B
Imported to Australia and manufactured by DAEYANG
Medical Co, a Korean made monopolar RF systems.
2014 | Liftron Thermatrix
Korean Fractional RF introduced by DAEYANG Medical Company,
the only one of its kind on the market with Mono and Bipolar
technology in the one device.
2016 | IPL, SHR with BBR
Introduced new generation ApoloMed IPL SHR with BBR
and Stack Modes, allowing pain-free hair reduction and skin
rejuvenation treatments.
2016 | HIFU
Launch of HIFU system.
2016 | Business relocation
After 21 years in Sydney our company relocated to the
Gold Coast – Sanctuary Cove QLD 4212.
2017 | PlasmaLift
Introduction of Plasma technology.
2018 | PURISMA
Introduction of Plasmalift Pro – PURISMA, a no downtime
option Plasma made by 50-year old Korean manufacturer
DAEYANG Medical.
2018 | Optilux Elite
Introduction of Optilux Elite, Korean made LED systems with two
colour options - red and blue, suitable for treating face and body.
2019 | CMSliR Contouring
MasterR HI-EMTR
Introduced a revolutionary electromagnetic muscle
stimulation system, made by DAEYANG Medical.
For over 25 years MM Medical Aesthetics has consistently introduced quality devices to an
ever-growing loyal customer base of beauty and aesthetic business owners.
Phone: 07 5577 9881 | 0414 970 019 | www.mmmedicalaesthetics com
APJ 42
AESTHETIC MEDICAL DEVICES FOR AESTHETIC PROFESSIONALS
MM Medical Aesthetics has been
operating for 25+ years providing
sales, service, import and
training of a wide variety of the
highest quality medical aesthetic
devices and beauty equipment.
See our full range
NEW
GENERATION
CMSlim ® & HIPEX Chair
ElectroMagnetic muscle stimulator and
High Intensity Pelvic Exercise Chair
CMSlim - TGA ARTG #338736
ELIS IPL / SHR / BBR
Super-fast SHR pain-free permanent
hair reduction and skin rejuvenation
TGA ARTG #151808
PURISMA Plus Jet Plasma
Multi-purpose plasma lifting platform
and TDDS for professionals
TGA ARTG #339842
HIPRO S HIFU
Medical grade HIFU face and
body contouring treatments
TGA ARTG #329238
EVE FACELIFT
EMS | RF | Micro-current |
Hydra-dermabrasion
DERMATRIX DUO
Micro-needle fractional
RF platform
TGA ARTG #405991
See you at APAN conference 14-15 th July 2023, Royal Pines Resort Gold Coast
(07) 5577 9881 0414 970 019
www.mmmedicalaesthetics.com.au
APJ 43
RETAIL AESTHETICS
LASH
GROWTH
SERUM
The new trend is lash enhancement
Iola Ciavarra - Director, Reveal
Introducing the option of lash growth serums which are now
gaining popularity. This amazing new trend brings hope for those
who wish to strengthen and improve the length of their own
lashes and as a salon and clinic owner it is an excellent retail item
to stock. In this article Iola Ciavarra expands on this trend and
shares valuable information on what ingredients to look that are
safe, and which ingredients to avoid and why.
According to market research data, the growing fashion trend or
beautiful lashes is not slowing down any time soon. At a whopping
global market size of 1.5 billion USD in 2021 alone*, the Lash
Enhancement sector is expected to have its fastest growth rate
between now and 2024.
With social media the driving force in the time of COVID, the “lash
trend” has become popular for consumers of all ages. And not just
for special occasions, but for the everyday.
In 2020 and 2021, lash enhancement lovers, missing out on their
lash enhancement treatment in beauty salons and lash “bars” due
to COVID, benefited from at-home Lash and Brow growth serums.
These conditioning serums have since dominated the market for
consumers enjoying a more natural look and for those wishing to
repair and prevent damaged lashes from lash extensions.
Over the past decade the craze for volume lashes and lash
extensions has dominated as a leading and ever-growing
consumer trend. And while they can frame and beautifully
enhance the appearance of the eyes, they require on-going
maintenance, while also having the potential to wreak havoc on
the natural lashes. It is a well-known fact that with continued
use, extensions can contribute to lash breakage and weakening
of the natural lashes, not to mention that some glues can cause
irritations and even allergic reactions. Despite their challenges,
once consumer get conditioned to having long, fluffy and
beautiful dense lashes, going back to their weaker and thinner
natural lashes is often a disappointing experience.
So, if you thought that the lash game wasn’t really your bag, now
may just be the time to reconsider and take advantage of this growing
trend, by simply adding a lash serum to your aesthetic lineup.
Lash Conditioning Serums (aka Lash Growth Serums depending
on which country you’re legislated by) are a simple solution to
achieving softer, longer, stronger, denser lashes – and brows of
your own, in a matter of weeks.
Here are the top six things to look out for when choosing a lash
serum for your salon or clinic:
1. Clinically validated formula: look beyond just the
individual ingredient for a clinical validation of the
complete formula.
APJ 44
2. Safe to use twice a day: To gain maximum benefit the
formula must be safer to use twice a day both for upper
and lower lashes.
3. Safe to use with existing lash extensions. As some clients
may wish to use the serum to strengthen their natural
lashes, while still adding extra volume through extensions.
Make sure that the formula is safe to use in conjunction
with lash extensions.
4. Custom-made and hygienically sealed (did you know that
the vast majority of lash serums on the market are “white
labelled”, i.e. just repackaged formulas. Copy and paste
the ingredients list in your search bar and you might be
surprised that the same formula is sold for price variants of
between $20-$150)
5. Look for quality and safe ingredients. For best results look
for three peptides that will work on all three stages of lash
growth (helping to stop hair fallout as well as
encouraging growth)
6. Salon-centric – choose a product company that supports
your professional endeavours by not discounting
elsewhere online.
7. Digital marketing training. Look for a company that will
provide you with the appropriate training on effective
digital marketing and training tools for you to use on your
socials and website freely.
8. Prostaglandin free: Look for a formula that does not
contain prostaglandin hormone ingredient, or any
ingredient with the letters “prost” within it. Why is this
important?
Prostaglandin lash serums are banned in Australia for cosmetic
purposes. Prostaglandin based products, indicated for the
treatment of Glaucoma, are available on prescription only
in Australia and Canada where cosmetic regulations are
stringent, but are freely available in other countries like the US.
Prostaglandins can cause side effects like irritation, dry eye, styes
and darkening of the iris/ eye lid. There are incidences of “spiked”
Lash Serums being recalled. You can google recalls on specific
products for up-to-date information. APJ
* verifiedmarketresearch.com
For further information visit
www.revealaustralia.com.au
So, if you thought that the lash game wasn’t really your
bag, now may just be the time to reconsider and take
advantage of this growing trend, by simply adding
a lash serum to your aesthetic lineup.
APJ 45
LIGHT TECHNOLOGY
HYPERLIGHT
TECHNOLOGY
A NEW DIMENSION FOR CLINICS
Kate White
In our fast-paced and technology-driven world, finding moments of stillness and connection
with our inner selves can be challenging. As individuals seeking holistic approaches to
wellbeing, various alternative therapies have emerged, each offering unique benefits for the
mind, body and soul. Among these is the Bioptron Hyperlight Therapy, which stands out as an
award-winning, intriguing method that not only promotes physical healing but also facilitates
a profound soulful experience.
THE DANCE OF LIGHT AND SOUL
Light has long been revered as a symbol of both physical healing as
well as spiritual enlightenment in various cultures and belief systems.
Bioptron Hyperlight Therapy with its carefully selected spectrum
of polarised light, mimics the beneficial qualities of natural
sunlight with no UV. The latest advancements in quantum physics
have now enabled aaptron to incorporate the Fullerene C60
nano particle into the broad-spectrum filter shining the perfect
Fibonacci pattern onto the body.
The serendipitous discovery of Fullerene C60, which resulted
in the 1996 Nobel Prize in chemistry, triggered a new field of
research, introducing the world to a new kind of symmetric
quantum nanomaterials, thus opening an entirely new chapter of
nanotechnology and nanomedicine: these studies led scientists
and engineers to think of the multiple applications that the C60
could contribute, e.g. new medical treatments even to prolong life.
In 2017, inspired by the properties of the Nobel Prize winning
discovery of fullerene molecule and understanding the biology of
life, scientists have developed and patented the unique Hyperlight
Optics®, act as nanophotonic generators that transform Vertically
Linearly Polarized Light (VLPL) into Hyperpolarised Light with
quantum properties.
BIOPTRON® Hyperlight provides:
1. information,
2. energy and
3. vibrations deep into the body, biostructures and organs,
bringing the whole-body system into homeostasis (internal
natural stability).
How it works:
Polarised light / Fullerene Hyperlight C60 filter / Quantum hyperlight/
Tesla Torus
POINT OF DIFFERENCE: BIOPTRON HYPERLIGHT v LED LIGHT
We are sometimes asked how is Bioptron HyperLight different to
LED and what is its competitive advantage? Bioptron HyperLight
is considered soft laser because it is 95% polarised light.
Bioptron Hyperpolarised Light penetrates deeper into the body
because of the C60 hyperlight filter which orders and focuses the
light beams to ensure greater penetration and absorption. It also
shines the perfect Fibonacci pattern onto the body and through
the law of resonance brings the body back into balance (see above
diagram).
Usually, LED light machines only feature 1-3 wavelengths of
light (e.g., blue, red or yellow). Bioptron has a broad-spectrum filter
covering 350nm to 3400nm (all colours of the visible spectrum plus
near infrared).
THINK OUTSIDE THE BOX
Incorporating Bioptron Hyperlight Therapy into a soul and body
practices can foster a sense of wholeness and interconnectedness.
By addressing physical ailments and nurturing the soul
simultaneously, individuals can experience a more profound sense
of balance within themselves and with the world around them.
FULL BODY TREATMENT (Home Treatment)
This is an example of how we have incorporated Bioptron
Hyperlight Therapy works synergistically with pyramids, magnets,
geometry, Schumann resonance devices and aromatic oils and
beautiful sound. Here the photo shows my private healing space
APJ 46
with a pyramid configuration with the head position pointing
North. We are using Bioptron Pro 1 with the hyperlight C60 Filter.
To amplify the setting, each copper bar is heightened with lab
grown crystals wrapped in copper wire creating a magnet to
further amp up the experience. Underneath is large quartz crystals
placed on a Schumann resonance device (Q wave) on top of a
silver high frequency magnetised plate. The Schumann resonances
are a set of spectrum peaks in the extremely low frequency
portion of the Earth’s electromagnetic field spectrum.
For further information please contact: Kate White
Light Frequency | 0414 838 874 | kate@lightfrequency.com.au
All APAN members receive a 10% discount
During a treatment session we use high frequency aromatic
essential oils such as Rose or Frankincense to hold the frequency
and also clear any dross energy that may release.
Playing beautiful music is also fantastic. I like Constance Demby
“Sanctum Sanctuorum” and “Faces of the Christ” because of the
beautiful solfeggio tones.
A TREATMENT WITH A POINT OF DIFFERENCE
You are an electromagnetic being of light and without light in your
body, you would not survive. People think they need water and
food to survive, yes, they do, but you also need light! The light is
what gives you the energy and the joie de vivre.
The world is morphing towards more holistic treatment options.
Clinics and salons can benefit from an evolving consumer mindset
to incorporate more holistic and alternative therapies into their
treatments and services. The body will heal itself if stress is
relieved through proven methods that offer deep relaxation. This
Bioptron Hyperlight provides the latest cutting-edge quantum
physics light technology to provide the space for you to do it!
Bioptron Hyperlight provides you with options - skin and facial
therapies, as well as full body wellness options. With Bioptron,
your salon or clinic can now achieve amazing skin repair and
incredible wellness results as your unique point of difference. APJ
APJ 47
STAR PERFORMER
EVE TAYLOR LONDON
THE AWARD-WINNING PROFESSIONAL FORMULATIONS
FOR SKIN SOLUTIONS AND STRESS MANAGEMENT
Recent and ongoing clinical studies have shown promising pharmacological responses
of essential oils in the nervous system leading to anxiolytic, antidepressant, sedative,
and anticonvulsant effects. Studies have also evidenced the involvement of multiple
neurotransmitter systems in the mode of action of essential oils, resulting in measurable
physiological effects in the brain. Furthermore, it is a well-known fact that essential oil
with their small molecular structures, can penetrate the blood-brain barrier influencing
the human central nervous system and delivering a positive effect in lowering stress
levels by modulating cortisol and enhancing dopamine and endorphins, improving mood
and wellbeing.
EXPAND YOUR KNOWLEDGE
As a qualified professional, you can gain access to the Eve Taylor comprehensive educational
portal and expand your knowledge through an extensive range of training modules. Gain
also direct access to resources for your treatment protocols and business operations.
Learn how to customise essential oil blends to the specific needs of your clients.
With over 150 essential oils and carrier oils to choose from you can achieve amazing
treatment outcomes to relieve stress, improve mood, while also hydrating and energising
the skin. You can also calm irritated skin and restore the skin’s barrier function.
MAKE RETAILING EASY
Apart from a comprehensive range of professional skincare products and essential
oils Eve Taylor also makes retailing products so easy. Beautifully presented Perfect
Partner Packages are teamed to address skincare objectives through complete Skincare
Collection Kits, such as Refine & Brighten, Age Resist, Balancing, Cleanse and Refine,
Purifying, Soothing Skincare, as well as a Kit Specifically for Men.
There has never been a better time to
introduce treatment protocols that
address not just evidence-based skin
treatments, but also proven protocols that
lower stress levels and support overall
health and wellbeing. Introducing whole
body solutions will give your business the
competitive advantage.
Eve Taylor is no newcomer as a skincare
brand,. This year the company celebrates
60-years as a leading global brand
renowned for its consistent quality
and incredible results. The Eve Taylor
formulations meet with the highest
manufacturing standards and ingredient
purity, including carefully selected
essentials oils renowned for the
purity and efficacy.
With essential oils choose from a comprehensive range of both individual oils, or from a
selection of synergistic blends to optimise relaxation and soothe the mind. Experience
their amazing Body Recovery Treatments, Comprehensive Facial Moisturisers,
Treatment Serums, Hand and Foot Care, Aroma Soy Massage Candles, as well as a
complete range for delicious Bath, Shower and Shaving products. It’s no wonder that
Eve Taylor is the product of choice to thousands of UK salons, spas and clinics, and a
favourite also with most government-approved training colleges.
A CONFERENCE SENSATION
Launching the acquisition of the Australian Eve Taylor distribution at the APAN
Conference, Tracey Cox (also known as TraceyO) was inundated with eager business
owners wanting to incorporate the Eve Taylor experience to their treatment modalities,
especially having witnessed the amazing stress-relieving benefits, not just for the
clients, but also for the practitioners who can enjoy the uplifting and nurturing aromatic
environment that is possible with the Eve Taylor essential oils and luscious face and
body treatments.
To introduce Eve Taylor London to your clients,
contact TraceyO and her team:
1300 383 829 | 0448 390 022
E: info@evetaylor.com.au | `www.evetaylor.com.au
APJ 48
A 60-YEAR
LEGACY OF
TIMELESS
PROFESSIONAL
SKIN & BODY
SOLUTIONS
Time-proven formulations that nurture and rejuvenate, while
enhancing wellbeing.
• NO minimum opening
• NO minimum opening order
• Excellent mark-up and competitive prices
• Sold only through professional outlets
• International standard of Education
and Clincal training
• Exceptional marketing support
• Time-honoured proven-effective
formulations
• Available in over 45 nations
• Comprehensive and specialty ranges
for advances skin treaments, body care,
pregnancy, men’s range,over 150 blended
aromatherapy formulations, individual
pure essential oils and carrier oils.
Be part of the legacy!
1300 383 892 | 0448 390 022 | info@evetaylor.com.au | www.evetaylor.com.au
APJ 49
BUSINESS
BUSINESS
INSURANCE:
REVIEWING THE EMERGING NEW THREATS
An Interview with Suzanne Sparrow
There was a time when businesses could experience a relatively
smooth operational history without the disruption of client
or patient litigation. However, since the pandemic, there is a
disturbing shift towards frequent demands for refunds, with
sometimes disruptive consumer behaviour becoming an evergrowing
phenomenon. To investigate these trends and identify
ways for businesses to gain a better understanding of how to
guard against such incidences, we spoke with Suzanne Sparrow
founder and director of Sparrow Insurance.
APJ Q1: Sue, as an industry specific insurance broker, how
have the frequency of claims changed over the past three
years and are you seeing any patterns?
Sue: In recent times claims have increased by a staggering 50%, so
thank you for the opportunity to share with the industry valuable
information that can help protect their businesses and their future.
There are several behavioural issues that are now creating a
pattern, namely the frequency of individuals seeking refunds based
on a lack of satisfaction of the result of their treatment, rather
than due to practitioner error. Consumers are becoming very
crafty with their terminology and are quite strategic, abusive at
times, attacking practitioners and demanding refunds and damages
for situations that are often unrealistic. These can be very traumatic
for business owners and can result in a growing fear that everyone
is out to get them, which can be quite disruptive to their focus in
growing their business.
We have had cases where there has even been physical violence
where a salon owner was thrown to the ground, or instances
where they have been repeatedly texted with abusive comments
all hour of the night. These instances are become more and more
frequent, and they can be damaging to both the owner and the
staff’s morale and contribute even to mental health issues.
APJ Q2: Through yours and your team’s support, have you
been able to prevent cases going to court?
Sue: As the issue of claims is becoming more complex, this can
be very traumatic and disruptive to a business owner. Our role
is to support them strategically and legally, providing them with
skilled professional help, minimising the impact of their risks and
trauma. We guide them through their challenges and present
them with their best options. Some cased that go to court could
take three to five years, so we guide them on how to prevent
or minimise these disruptions. We also have been able to help
minimise a claim to as low as $120 instead of $1000. In other
instances where someone is seeking compensation of $100,000,
our legal team was able to drop this to $20,000. We recently had
a case where we were able to negotiate and settle out of court
for $5000 instead of $80,000. When faced with these situations,
there are two key elements needed – legal astuteness to navigate
the threats, and the reassurance of care that someone skilled is
standing with you to help you move forward with the least amount
of loss and trauma.
Another objective for us to help businesses minimise claims, as if
a particular procedure is experiencing regular incidences of high
payout figures, the insurance company may decline to cover it in
the future or they may substantially increase the premium.
APJ Q3: In recent times, have you added any additional cover
to your policies to maximise protection for business owners?
Sue: As you can imagine, with the lockdowns there are many
challenges with landlord disputes. So, we have added two
additional covers to help protect businesses - one being additional
cover of up to $25,000 for landlord conflicts and the other, a cover
for cybercrime. When a business is hacked, they can lose valuable
data which can be highly disruptive and contribute to financial
losses. We regularly review growing risks and look at ways to
provide added protection for business owners.
APJ Q4: What are the most common misconceptions you are
seeing that is putting businesses at risk?
Sue: I would have to say that the issue of cutting corners by not
telling us all the treatments they perform. This puts them at risk
in the event of a claim for a procedure that is not included in their
policy. If a business is adding a new technology, such as a laser or
IPl, since their original cover, it is important to notify us to add it to
their policy. The other area in minimising risk is to ensure they are
trained and qualified in the procedures they perform.
APJ Q5: Apart from Professional Indemnity/Medical
Malpractice what other areas require protection that
often businesses neglect?
Sue: Sometimes business owners seek to cover themselves and
their staff for the procedures they perform, but neglect to cover
their property for theft and other damages or losses. Another area
that businesses need to be mindful of is if they are creating their
own skincare from home and there is a reaction. These matters
need to be disclosed to us. Part of our services is to review your
needs and provide you with the appropriate guidelines so that you
gain the best protection at the best premium. APJ
For all your needs and to talk to an expert phone 07 5502 8326
admin@sparrowinsurance.com.au | www.sparrowinsurance.com.au
APJ 50
APJ 51
SKIN INGREDIENT
WILD PANSY
A POWERHOUSE WITH DERMATOLOGICAL PROPERTIES
Tina Viney
You may have seen it as a decadent decoration on a celebrity
desert, or in a beautifully presented salad, yet the wild pansy is
not just a beautiful ornamental and edible flower, but in fact it is a
powerhouse of therapeutic constituents that may surprise you.
Let’s take a closer peep at this delicate and dainty little
flower and review its make-up and benefits, especially its
dermatological properties.
BACKGROUND
The wild pansy is a herbaceous plant of the family of the
Violaceae. Used for several centuries in phytotherapy, it contains
mucilages (uronic polysaccharides), tannins as well as phenolic
acids, including salicylic acid, methyl salicylate and violutoside. It
also contains flavonoids and anthocyanins.
Wild pansy has dermatological properties. Its use is particularly
recognised in the case of seborrheic skin disorders. Numerous
studies have been carried out on its action in skin pathologies
such as skin eruptions, acne and irritations. Wild pansy is also used
in cases of psoriasis and vulval itching.
The aerial flowering parts used in phytotherapy have antibacterial
properties due to their strong inhibitory effects, especially on
Candida albicans and Staphylococcus aureus.
Furthermore, like other plants of the Viola genus, wild pansy has
antipyretic, diuretic, antioxidant and analgesic properties.
MAIN DERMATOLOGICAL PROPERTIES
If the first scientific publications on the dermatological activity of
wild pansy date back to 1883 (Köhler); it was not until 1938 that
work demonstrated its therapeutic activity in a model of eczema,
with evidence of an improvement in skin disorders after adding
fresh wild pansies to the diet for two months, compared to a
control group. Since then, many publications (the last dating from
2009) mention the interest of Viola tricolor in the treatment of
various skin pathologies such as seborrheic conditions, impetigo,
acne and pruritus, vulvar irritation and itching, skin rashes, eczema,
seborrhoea of the scalp of newborns, psoriasis.
ANTIOXIDANT AND IMMUNE PROPERTIES
Using the TEAC method, a hydroalcoholic extract of fresh wild
pansy leaves or flowers revealed antioxidant activity, which was
at least equivalent to that of plants known to have this property,
such as ginkgo biloba. More recently, two methods (TEAC and
DPPH) used to assess the antioxidant potency of different wild
pansy extraction fractions have shown that polar components
have better activity; among these we find flavonoids such as rutin
and violanthine.
Thanks to the method of high-performance liquid chromatography
(HPLC) which proved to be linear, sensitive, precise, specific and
robust to quantify rutin in the extract of wild pansy, it was shown
that the antioxidant capacity of Viola tricolo r can be attributed
to the large amounts of polyphenols, flavonoids and condensed
tannins it contains.
In an in vitro model of ischemia and neurodegeneration, the
hydroalcoholic extract of V. tricolor protects neurons against
cell death induced by serum/glucose deprivation. This activity is
attributed, at least in part, to its antioxidant properties on reactive
oxygen species (ROS).
The aqueous extract of wild pansy is immunosuppressive;
activity attributed to its cytoclides, with well-identified cytotoxic
properties, which interfere with the polyfunctionality of T
lymphocytes, and block the proliferation of immunocompetent
cells. More specifically, they inhibit the proliferation of activated
lymphocytes by reducing the secretion of cytokines IL-2 without
affecting the expression of the interleukin-2 (IL-2) receptor, and by
reducing the production of interferon gamma (IFN- y) and tumor
necrosis factor alpha (TNF-α).
V.tricolor exerts potential anticancer activity by inducing
apoptosis, as shown by the action of different types of plant
extracts, studied on mouse neuroblastoma and human breast
cancer cells. It has the ability to inhibit angiogenesis.
ANTI-INFLAMMATORY PROPERTIES
In an acute inflammation model, the effect of wild pansy mother
tincture administration was evaluated. Although its effects are
moderate compared to a reference anti-inflammatory, wild pansy
made it possible to significantly limit the number of leukocytes, the
APJ 52
number of phagocytes and their activity, as well as the production
of nitric oxide compared to the control group.
In a solar erythema model, a gel based on Viola tricolor showed
an antinociceptive and anti-inflammatory effect on UV-B induced
burns, maintaining the temperature below 25°C.
In vivo, in a chronic asthma model, a hydroalcoholic extract of
Viola tricolor flowers showed anti-inflammatory effects, via
inhibition of type 2 (Th2) cytokine production; which seems to
validate its empirical use in traditional medicine.
ANTIMICROBIAL PROPERTIES
Preparations of Viola tricolor exert antimicrobial activity, the most
effective being aqueous and alcoholic extractions. These showed
an inhibitory effect, significant against Staphylococcus aureus,
Bacillus cereus, Staphylococcus epidermidis and Candida albicans,
and moderate against Pseudomonas aeruginosa, Enterococcus
faecalis, Escherichia coli and Klebsiella pneumoniae. The least
effective preparations are those with high molecular selectivity,
which suggests a synergistic action of the different components
present in the other extractions. Cyclotides are particularly
responsible for this effect.
PRECAUTIONARY MEASURES AND CONTRA-INDICATIONS
In the absence of sufficient data, the EMA, in 2010, does not
recommend the use of wild pansy in pregnant or breastfeeding
women, as well as in children under 12 years of age.
Due to the presence of coumarins and salicylates, it is advisable to
use wild pansy with caution in subjects on anticoagulants (clinical
monitoring and INR), as it could have additive effects. It is also
contraindicated on open wounds, large areas of damaged skin.
IN CONCLUSION
The wild pansy has been used in traditional medicine for centuries
with substantial evidence of its dermatological benefits with
strong evidence of its benefits in the maintenance of a healthy
skin, especially in the case of seborrheic skin diseases of the
scalp or other areas (regions) of the body. Wild pansy promotes
the disappearance of pimples, helps to improve the general
appearance of the skin and helps to maintain a healthy skin.
This amazing delicate flower has indeed an impressive list of
therapeutic constituents. Next time you see it on top of a desert,
don’t brush it off as just decoration, savour its every petal. And if you
discover it on the ingredient listing of a skincare product I hope this
article will allow you to celebrate it with greater appreciation. APJ
Medical bibliographic sources and clinical trials:
• Toiu A. et al., Pharmacognostic research on car Viola tricolor L.
(Violaceae), Rev Med Chir Soc Med Nat Iasi., 2009
• Vukics V. et al., Major flavonoid components of heartsease (Viola
tricolor L.) and their antioxidant activities, Anal Bioanal Chem., 2008
• Mantle D. et al., Comparison of relative antioxidant activities of
British medicinal plant species in vitro, J Ethnopharmacol., 2000
• Toiu A. et al., Evaluation of anti-inflammatory activity of alcoholic
extract from viola tricolor; Rev Med Chir Soc Med Nat Iasi., 2007
• Witkowska-Banaszczak car E. et al., Antimicrobial of Viola tricolor
herb, Fitoterapia, 2005
• Svangard E. et al., Cytotoxic cyclotides from Viola tricolor, J Nat
Prod., 2004
• Piana M. et al., Analysis of rutin in the extract and gel of Viola
tricolor, J Chromatogr Sci., 2013
• Koike A. et al., Edible flowers of Viola tricolor L. as a new functional
food ; antioxidant activity, individual car phenolics and effects of
gamma and electron-beam irradiation, Food Chem., 2015
• Hellinger R. et al., Immunosuppressive activity of an aqueous Viola
tricolor herbal extracts, J Ethnopharmacol., 2014
• Gründemann C. et al., Cyclotides Suppress Human T-Lymphocyte
Proliferation by an Interleukin 2-Dependent Mechanism, PLoS
One, 2013
• European Medicines Agency, Assessment report on Viola tricolor L.
and/or subspecies Viola arvensis Murray (Gaud) and Viola vulgaris
Koch (Oborny); herbacum flore, 2010
• Mousavi S.H. et al., Protective effect of Viola tricolor and
Viola odorata extracts on serum/glucose deprivation-induced
neurotoxicity ; role of reactive oxygen species, Avicenna car J
Phytomed., 2016
APJ 53
STAR PERFORMER
DermalogicaPro launches
New Retinol Accelerator
MORE FLAKING,
BETTER RESULTS
In this fast-paced, modern world, many
of our clients are looking for immediate
results and more advanced outcomes from
their professional services. Chemical peels
have been a strong and solid global trend
for many years, but with our clinic guests
having less free time, there is a strong cry
for accelerated results post-treatment.
Dermalogica PRO Retinol Accelerator
has been formulated to accelerate the
skin’s natural renewal process and boost
the results after professional exfoliating
treatments, providing a noticeable
difference. So, what is all the fuss
about retinol?
Our skin naturally produces a retinoid
compound known as Retinoic Acid,
which strongly influences epithelial
differentiation and proliferation. It also
contributes to a normalised rate of cell
turnover and desquamation, decreasing
the build-up of dead cells on the surface
of the stratum corneum which can cause
rough skin texture. Retinol and Retinoids
are the gold standard in skin treatments
and products, when it comes to targeting
lines, and wrinkles along with uneven skin
tone and texture.
Retinoids, are an umbrella term for the
entire family of Vitamin A derivatives,
helping to regulate cell turnover and
collagen production, which enables a
healthier looking skin with less noticeable
pigmentation concerns, such as sunspots
or post-inflammatory hyperpigmentation.
Retinol, a member of the retinoid family, is well-known for visibly reversing the signs of
skin ageing. This fast-acting oil soluble molecule easily penetrates the stratum corneum
and fully delivers the active ingredients to stimulate keratinocyte activity. Topically
applied Retinol needs to be converted by the skin into Retinoic Acid in a two-step
process, first, skin enzymes convert retinol to retinaldehyde and then from retinaldehyde
into Retinoic Acid. By accelerating the rate of cell turnover in the skin, new, fresh skin
cells can make their way to the skin’s surface faster than they would naturally. This helps
to reduce fine lines and wrinkles and deliver improved skin texture while evening out
the skin tone.
Clients looking for immediate advanced treatment outcomes, especially in conjunction
with resurfacing services, can achieve these results with an application of a Retinol
Accelerator. Dermalogica’s PRO Retinol Accelerator is a Professional strength
gel-serum that provides:
• Accelerated cellular turnover for faster results
• Maximized peel results
• A brighter and smoother skin
This industry first formula contains a powerful blend of actives including Retinol, Retinyl
Propionate, Niacinamide, Stevia Extract and Alcohol-short chain molecules that make the
intercellular lipids more fluid to enhance product penetration.
Dermalogica’s PRO Retinol Accelerator is going to take your in-clinic service offerings
and results to the next level, and as your clients begin to see advanced results in a faster
timeframe, they are guaranteed to rebook! APJ
Available to Dermalogica stockists on 9th October 2023.
To enquire about this product, visit
dermalogica.com.au/pro
To watch the video:
https://vimeo.com/853548394/95370c63c1?share=copy
APJ 54
NEW
RETINOL
ACCELERATOR
more flaking. better results
• Accelerates cellular
turnover
• Maximises and speeds
up results
before
3 days post-treatment
dermalogica.com.au/pro APJ 55
BUSINESS
ARE YOU ASKING
THE RIGHT ‘YES’
QUESTIONS
IN YOUR CONSULTATIONS?
Neil Osborne
Clinic growth expert, Neil Osborne, explains how getting three
successive ‘yes’ answers are crucial micro-commitments towards
the acceptance of your treatment recommendations.
It’s well known that human commitments are never rushed
- especially if there’s a lot at stake. And people are especially
cautious before investing time and money in anything. Until
we feel more in control of the situation and ready to trust, we’ll
move slowly toward a decision. Therefore, if your clients feel out
of control during their consultation, or they don’t yet trust you,
they won’t commit, or say ‘yes’. So, how do you overcome this
stalemate?
In his book, Humble Inquiry: The Gentle Art of Asking Instead of
Telling, author Edgar H. Schein characterises a humble inquiry as
“the fine art of drawing someone out, of asking questions.” Asking
small questions helps to overcome our inbuilt roadblock around
commitments, and it helps you master the gentle art of persuasive
client conversations, that are comprised of three things - asking,
listening and smiling.
TWO APPROACHES TO THE SAME END: ACCEPTANCE
While getting a ‘yes’ from your client may sound simple, it’s far
from easy. There are parallel approaches that solve the problem –
asking questions that invoke an easy ‘yes’ answer and get people
nodding.
Everyone’s accustomed to using head movements as a form
of communication. Body language tends to transcend cultural
barriers, so it’s often used as our universal language – through
nonverbal interpersonal psychosocial cues. Generally, a nod in
approval occurs when you hear something you agree with, or you
shake it in disapproval when you disagree or don’t like something.
Those actions are ingrained in our subconscious. Nodding means
yes, shaking means no.
However, despite those small nodding movements being barely
registered as a body signal, they endow a halo of positivity
towards your recommendations being accepted. And multiple
positive micro-commitments accumulate to form a direct path
towards positivity, affirmation and agreement. In a word: ‘yes’.
SMILING AND NODDING CREATES POSITIVITY
It’s widely known that “service with a smile” results in people
feeling good about their experience, the situation, and the people
involved. However, customer service research conducted in
2019 by Ka-shing Woo and Bobbie Chan 1 showed that a genuine
“Duchenne” smile (i.e. smiling with your eyes) combined with
repeated down-nods (i.e. “yes” nods) is a universal way to spread
contagious feelings of warmth and friendliness.
The research authors referred to this nodding and smiling
combination as “smile-nod coupling.” According to them, while
there was extensive research on the contagiousness of smiling,
nonverbal down-nods were an “under-researched social cue”,
especially within the area customer experience.
The research went on to explain that “In some parts of Asia, or
Chinese culture, in particular, it is not smiling but nodding that
matters most in interpersonal relationships. Taking into account
the undue focus of smiling as a dominant physiological marker
in promoting authenticity and immediacy in the West, and the
prevailing use of nodding in Chinese culture, we consider both
nonverbal cues important in this study.”
One of the secrets to creating a memorable experience is to make
your clinic ‘remarkably better than it has to be’ and a simple way to
start, is for your front of house team to gift your customers a smile.
A genuine smile non-verbally tells people you’re approachable and
it builds your ‘likeability’ quotient – with multiple studies showing
people are more willing to say ‘yes’ to requests and suggestions
made by people they like.
MICRO-COMMITMENTS TOWARDS ‘YES’
Generally, when a patient arrives at your clinic there’s a lot going
on in their head. Unfortunately, most of their head noise doesn’t
make them receptive to your treatment suggestions. The first
step to improving the situation is transforming their ‘mood’, or
in Neuro-linguistic Programming (NLP) language, adjusting their
‘frame’.
Robert Cialdini’s book, “Influence: Psychology of Persuasion” is
considered the bible of persuasion. In the book, Cialdini notes
six key principles of persuasion, one of which is “commitment
and consistency”, which states that we’re driven to remain
consistent in our attitudes, words, and actions. Therefore, by
making multiple small commitments (sometimes referred to as
micro-commitments), people are more likely to make a larger
commitment later – including agreeing to things they originally
may not have done.
Similarly, other research has shown that if people verbalise ‘yes’
three times in quick succession, it changes their mood to be
more open, positive and receptive. It’s even confirmed a 52%
improvement in people accepting recommendations, after having
made three ‘yes’ micro commitments.
In a clinic situation, the three ‘yes’ approach works best when it’s
exercised by the practitioner who’s conducting the consultation.
THREE QUICK ‘YES’ RESPONSES BEFORE YOUR
CONSULTATION
Your patient’s been greeted with a smile from your front of house
team, checked-in and guided to the waiting room. You arrive to
take them through to the consult/treatment room.
Your goal, as the practitioner, is to ask three simple questions
APJ 56
1 “Service with a smile” and emotional contagion: A replication and extension study”, Ka-shing Woo and Bobbie Chan, Annals of Tourism Research, Volume 80, January 2020, 102850
between reception and the consultation room, to secure yes,
yes, yes. The questions should be trivial (where the answers are
practically guaranteed to be ‘yes’). Each subsequent ‘yes’ makes
them more likely to positively consider and comply with your next,
bigger ask, during the consultation.
What three questions do you ask?
1. “Hi, [name], is it?” Yes
2. “You’re here for your [time]?” Yes
3. “Would you like to come through?” Yes
You’ve successfully just changed your client’s frame, set up a more
positive consultation, taken your first steps toward the probability
of your client and patients saying ‘yes’, and you becoming more
persuasive.
Some practitioners prefer to secure three ‘Yes’ answers within
the consult room. If that’s the case, ask:
Hi [name], nice to see you again
1. Can I please double check that you’re still at [address]
Is that correct? Yes
There’s an old Chinese proverb that says, “A man without a smiling
face must not open a shop.” And that honestly says it all in any
customer facing situation. Because saying ‘yes’, combined with
nodding and smiling, contributes to your client’s appreciating
higher satisfaction, increased loyalty and higher purchases… all of
which helps them enjoy an exceptional experience with you and
your team. APJ
Neil Osborne is a master trainer, growth coach and entrepreneur. He has
worked exclusively in the salon, clinic and aesthetic markets for more
than three decades, teaching businesses and brands how to profitably
grow and be commercially clever.
Created by Neil, the Spendsuasion® method blends ‘spending’ with
‘persuasion’. It’s specifically created for cosmetic physicians, practice owners,
nurses, dermal therapists and injectors – giving them the exact words and
when to say them, to create persuasive conversations with patients.
As a growth coach, he’s dramatically grown hundreds of service-based
brands and businesses, using industry-specific methods that grow their
revenue, develop their consultation and persuasion skills, and multiply
their turnover.
Contact him on +61 419 233 439 or at www.spendsuasion.com.au
2. Your email is still [name]@[name].com Is that correct? Yes
3. And your mobile ends in 227. Is that right? Yes
In doing this, you’ve immediately changed your client’s frame or
mood. Everyone has inbuilt patterns of acceptance and patterns
of rejection. The goal is to learn and understand those patterns of
acceptance and build them, along with empathetic responses, into
your consultation.
Try not to overthink the questions, because they’re not critical
– it’s the framing that’s crucial, to ensure you receive a ‘yes’
response – so the use of closed-ended questions (i.e., yes or no
answers) are a must. Once you’ve removed any hesitation or
discomfort in asking the questions, you’ll discover there are so
many small questions you can easily ask and get a ‘yes’ response.
Why not try:
1. “Is it still sunny outside?” (you need to know it’s sunny
outside for this to work) Yes
Or
2. “Is it still raining outside?” (if it’s raining) Yes
3. Is your water, OK? Yes
4. Your tea is with one sugar, is that right? Yes
APJ 57
COSMETIC MEDICINE
YOUR QUESTIONS ANSWERED
By Dr Giulia D’Anna
We are thrilled that our Editor Giulia D’Anna is a multiskilled
professional. She is a qualified dentist, dermal therapist, cosmetic
injector and a highly reputable trainer through her DERMAL
DISTICTIONS ACADEMY where she delivers cosmetic injectable
training to doctors and nurses who wish to train in these
procedures, or to perfect their techniques.
Recently, we received some questions from our members and
readers who would like to access Giulia’s expert knowledge.
Below we share the questions and the answers. If you have a
question you would like to ask Giulia, please send them either
to APAN info@apanetwork.com or directly to her at giulia@
dermaldistinction.com.au
Q1: Dr Giulia, can you please explain what is a Glass Facial? I
understand it utilises dermal fillers through a microinjection
process, so how does it compare with a standard dermal filler
procedure? Also is this treatment strictly classified as cosmetic
medicine, or can it be delivered through other non-invasive means?
GIULIA: The ‘Glass facial” is another name for skin booster
treatment. So, let’s look at what that actually is.
In the family of dermal fillers, there are various “thicknesses” or
G-primes. As a general rule, the thicker a filler, the sturdier it is
and the longer-lasting it is. High G-prime gives the dermal filler
a robust strength that can mimic bone. They get this property
through cross-linking. To explain cross-linking simply; imagine
two molecules holding hands. That is cross-linking. So high
G-prime fillers not only “hold hands” but might also be bound
together multiple times over to create a strong bond between the
molecules. This means that this type of filler should be placed on
or in very close association with the bone, an example of this is,
filler used for chin enhancement.
Now there also exists fillers with very low G-prime or are very
runny in consistency - almost like water. These types of fillers are
typically very thin and display almost no ability to add volume to
the face. These types of fillers are typically placed very superficial
in the skin to improve lustre and to enhance the skin health. What
makes these types of filler so special is that for every molecule
of Hyaluronic acid, they attract around 1000 molecules of water
which leads to rapid skin hydration and also skin tightness as a
result. Moreover, skin moisturising and the antioxidant potential
of HA promote skin cell regeneration and stimulate the production
of collagen - which are desirable outcomes of any skin procedure -
these are Skinboosters.
Skinboosters typically contain pure medical-grade Hyaluronic acid
and are classed as a Schedule 4 pharmaceutical or medication.
Although they are technically a dermal filler, skinboosters have
very little cross-linking, so they are free to move around in the skin,
imparting their water-loving properties throughout the skin as they
go. We all know that hydrated skin is usually healthy skin, so this
creates a beautiful appearance for our clients. They are injected just
under the epidermis with a needle or needling device. Their role
is to improve hydration of the skin, which therefore improves skin
health and vitality. The skin looks flawless, just like glass.
To perform a “Glass Facial” you should be a AHPRA registered
practitioner as the Skinbooster is a Schedule 4 pharmaceutical.
These procedures are typically only able to be performed by a
medical or dental practitioner, or a cosmetic nurse.
Q2: There are so many new brands of fillers that are entering the
market, how can I get trained in understanding how they differ in
their appropriate use? Do you conduct training on this subject?
GIULIA: All dermal fillers in Australia are Schedule 4 medications.
This means to use these pharmaceuticals you firstly need to be an
AHPRA registered practitioner.
When dermal fillers are listed by the Therapeutics Goods
Administration (TGA), they are assessed for safety, efficacy,
complications and so on. Then the filler is eventually given an
ARTG number.
I have been a cosmetic injector for over eight years and have seen the
market grow in Australia. At first there were limited brands of filler,
and then each brand makes developments and adds a greater number
of products to their range to fill-a-gap, actually quite literally.
From there, new filler brands come onto the Australian market,
and then within each brand, the range grows. Thank goodness
Australian regulation makes our pharmaceutical range limited, but
very safe. In Europe, there are literally hundreds of dermal filler
brands which is highly concerning.
APJ 58
So how do you approach the filler market and how do you know
which filler to use where?
My best advice is to learn about one brand of filler first, and to
use a brand that has multiple indications for their filler range.
They should have a filler for deep placement, a filler for mid-level
injection, superficial injection and so on. The brand you choose
should also have skinboosters and resilient Hyaluronic gels
that move with the patient, rather than being immobile balls of
enhancement. The reason for this is that you need to learn the art
of injecting first. You need to get your assessment, consultation
process and technique right first. To do this, you must have an
intimate knowledge of anatomy and how to determine where the
filler should be injected in the first place.
Once you master the art of assessment, you then need to
understand the rheology (the science that deals with the
deformation and flow of materials, both solid and liquids), or
properties of the filler you plan to use to make sure that it matches
the patient and the depth of injection you need to correct or
enhance the face. So, there is a learning curve with understanding
the diagnosis you make and matching the correct filler at the right
depth to achieve a predictable and beautiful result. This takes
time, a little like learning to drive.
First learn to drive in the same car on roads around your house.
Then with confidence you might use a different car, and drive in a
different state where the rules might be a bit different. Master the
assessment and technique first.
My advice is to understand one filler brand intimately, so that you
can predictably use filler. Then you can start branching out into
other fillers with similar properties so that you can compare what
works predictably.
I have been teaching cosmetic injectable treatments for over
eight years and truly love it. It has given me the opportunity to
meet so many people, and I am particularly passionate about
the new injector space. The newer injector is usually curious and
has a genuine thirst for scientific advice and technique. This is
my passion too. Although I am a KOL for Teoxane, a dermal filler
brand, I always come from a place of Anatomy, Technique and
Product as my point of evaluation and education. If you would
like to learn about cosmetic injectors, please join our academy. I
have so much to offer in this space. You can find me here: www.
dermaldistinction.com
Q3: I recently had a patient who was seeking fillers to minimise
the appearance of her nasolabial folds. However, I noticed that
she was a highly stressed individual, her skin was quite flushed,
and she was perspiring excessively, her consultation report
also confirmed that she was menopausal. She told me that her
gynaecologist had just placed her on HRT, so I suggested that
we wait a month for her hot flushes to settle down before going
ahead with her injectable treatments. She was disappointed
but I really felt uneasy in treating her in this state. Can you
please provide me with your thoughts on this and if you would
you have handled this situation differently?
GIULIA: Dear skin practitioner. Congratulations on your great
assessment of your client. I think that with all treatments our
assessment for the patient and what feels right is always the first
priority we should make. Injecting dermal filler is relatively straight
forward once we know the anatomy and techniques. What is
harder is dealing with complications, and you were right to hold
back. Let’s look at some complications that have been reported so
that we can assess when you should inject a dermal filler.
Derma filler is considered to be an implant. To inject the filler, we
should make sure that our patient is medically fit, free of infection
but also free of additional challenges to the immune system. It is
quite a common risk or complication to have inflammation around
the injection site, as the body begins to integrate the injected
filler into the tissues. It is thought that although hyaluronic acid is
natively present in the extracellular matrix, the chemical processes
that occur with the pharmaceutical gel to achieve the desirable
properties of the filler, namely longevity and cohesively, can
produce a heightening of the immune system in the first day or
two. Additionally, there has been a micro-trauma to the skin to
inject it in the first place. We do not want a skin that is erupting or
has an increased vascularity. Calm and healthy skin is best.
If you are reflecting back and wondering whether you could have
done anything, the only offerings I would make to a patient at
this point in their journey would be supportive treatments. You
could offer calming and soothing skin treatments like hydration
facials, or LED, or whatever you have in your toolkit to support
an inflamed skin. At a push, I would be happy to offer muscle
APJ 59
orthodontic extractions has changed. As it stands now, I probably
remove only two premolars, maybe in 1-2 patients per year. That
will have a profound change on the way adults age over time.
Putting all this aside, there are some key points that every injector
should look at to determine if the dentist should be involved
before you pick up a syringe.
Here are some recommendations:
Questions 1: Ask your patient when they last went to the dentist.
If it has been more than two years, I would encourage them
to visit for a dental health check above all else. If there is an
undiagnosed infection or just simply really bad oral hygiene, they
are at greater risk of a secondary infection once you inject dermal
filler into the skin. The appearance of an increased biofilm around
the filler is much higher in patient with a bacteraemia.
relaxant injections to a patient to help with modulating the
muscles for a result to support future dermal filler treatment. It
might be appropriate (or not - assessment of your patient is key
here) to deliver botulinum toxin injections to some of the upper
lip elevators to reduce the nasolabial fold pre- dermal filler. This
would assist your patient in the long-run, particularly in the highrisk
zone of the nasolabial fold.
In all skin therapies, injected or not, we want predicable results
and healing. Your patient that is undergoing initial HRT is not
yet in a place where a predictable result and healing would be
“predicable”. Once her skin is settled, and this can be quite quick
for patients once they get on a great HRT regime, treatment can
then go ahead. Overall, I think you were right to hold back a little
at this point.
Q4: It is interesting to see the collaboration of cosmetic dentistry
with cosmetic injectables. As I am not a dentist how can I gain the
appropriate knowledge on when to refer a patient to a dentist?
GIULIA: Some years ago, a brilliant plastic surgeon Dr Bryan
Mendelson made the connection between the changes in the
bone shape over time, and the changes that are reflected on the
surface of the face. I see dentistry as an extension of the bone,
as the teeth are functional and also support the soft tissues. It
is inevitable that if there are changes in the teeth, there will be
changes in the support to the face. A classic example of this is the
shift in the orthodontic approaches over the years.
When I first started practicing in the last 90’s and early 2000’s, it
was common that I was asked to remove premolar teeth to create
space to straighten the teeth. In fact, I removed at least four
wisdom teeth for a patient at any one time, and usually did that on
average, once a week. That means 52 of my young patients were
losing teeth every year. I am only one dentist, so imagine how
many people this happened to. What we found, is that the maxilla
or upper jaw usually developed a lack of projection of weakness
that pre-maturely aged them. Thank goodness the thinking around
Questions 2: Do you have all your own teeth? If the patient
answers no to this question, I would then ask if they have a
denture. If they answer yes to this question, they can be a very
diffcult patient to treat with dermal fillers. This is for a number of
reasons. The first is that all your anatomical landmarks are likely
to have changed. Where you think blood vessels, neurovascular
bundles and foramen in the bone might be, will have shifted with
the atrophy of the maxillary and mandibular bones. This makes
any procedure you do much higher risk.
The second reason that these patients are more difficult to treat, is
that they need many of their facial muscles to retain the dentures.
You would not want to knock the orbicularis oris with a lip-flip, as
retaining a denture may be near impossible in this type of patient.
And another possible complication is that a denture-wearer often
has large lip extensions on their denture to sit over the saddle of
the bone. If you obliterate the saddle with filler, for example in
the chin or the pre-jowl sulcus, the denture might not fit anymore,
sitting up out of the saddle area. In all these cases, it might be a
better approach to get the denture checked for support before
proceeding with muscle relaxants or filler, so that the denture can
optimise the support, and you don’t interrupt the patient’s dental
function, or end up with an avoidable complication.
Question 3: Where a patient grinds their teeth, or had those early
orthodontic extractions, we can expect that in many of these
patients they lose vertical dimension or height in their face. And
this height is usually in the mid-face and lower third. So, if you see
a patient this a particularly concave (mid to lower third), again
it may be worth asking the patient about their dental health.
Improving the vertical dimension through traditional dentistry
would give good results that are long-lasting. The dental team
will do this by making each tooth longer or back to the original
height so that the maxilla and mandible are held in a position that
restores the vertical dimension to the teeth, but also back to the
face overall.
I have enjoyed answering these questions, so please keep them
coming. You can ask further questions via APAN directly info@
apanetwork.com or I am happy for you to reach out to me directly
- giulia@dermaldistinction.com.au. I am happy to answer them in
the next APAN journals. APJ
APJ 60
APJ 61
ADVETORIAL
HOW TO QUENCH SYSTEMIC
INFLAMMATION FOR
BETTER SKIN
& HEALTH
An Interview with Nicky Horkings
According to several studies, one of the most important
considerations when determining our susceptibility to disease
is to measure our level of systemic inflammation. Recent studies
have also identified how high-quality fish oil plays a crucial role in
lowering inflammation and protecting the body.
In this article, well-known Wellness Consultant and Advocate
Nicky Horkings discusses the importance of the six (6) biomarkers
in assessing whether your Omega-6 to your Omega-3 ratio is in
correct balance, and how you can access accurate assessment in
determining your levels of inflammation, as well as determine if
the fish oil that you may be currently consuming is providing you
with the appropriate protection.
APJ Q1: Nicky, thank you for supporting the APAN Conference as
an exhibitor and for sponsoring the event by providing delegates
with a free dry blood test to determine their Omega-6 to their
Omega-3 ratio. What is the objective of this test?
Nicky: The objective of this test is to clearly show each person
their exact Omega-6 to their Omega-3 ratio. This test has been
scientifically proven to provide accurate evidence on the state
of inflammation in a person’s body. Inflammation is something
that we need to carefully monitor, as high levels not only
contribute to many diseases including premature ageing, but it
also compromises the longevity of our skin treatment results.
When high inflammation is left untreated it has the potential to
trigger disease. While we have access to important information on
investing in a healthy diet, much of the food we eat has some level
of deficiency or pollution, pesticides in our fruit and vegetables,
grain-fed meat, farmed fish, etc. There are many underlying factors
that rob us of important nutrients in our diet.
APJ Q2: From the numerous tests that you have conducted, what
evidence-based information are you able to determine?
Nicky: Of all the testing that I have conducted over the past four
years I have only come across four (4) clients who have registered
in the correct balance of Omega-6 to Omega-3 Ratio. Most start
in the 19:1 other’s as high as 29:1 and some even higher. We are
also finding that the number of people who wish to be tested has
substantially increased, as they want to know why they are not
feeling that well, with many reporting that they are increasingly
feeling very tired. Much of this is also due to the high level of
stress that is unavoidable in today’s world. What is alarming is
that these individuals are not only adults, we are seeing many
teenagers, and young adults in their early 20’s also showing very
high levels of inflammation. We are a nation hooked on fast food
and this alone is so detrimental to our health and the health of
the younger generation. While we promise that by taking the
BalanceOil+ they will see a substantial improvement in their
Omega-6 to Omega-3 ratio within 120 days, many of them are
keen to check their progress as early as 60 days.
APJ Q3: We understand that the dry blood tests measure the
essential fatty acid ratios, what are the six (6) biomarkers that
you review?
Nicky: These tests are very detailed. This is what they investigate:
1. Your Protection: We examine the fatty acid profile for its ability
to protect against the development of potential disease and this
is primarily dependent on how much EPA and DHA (Omega-3)
is in your blood. This needs to be 90% to 100% to provide the
appropriate protection for the body.
2. Omega-3, EPA/DHA Levels. This is the exact % of EPA and
DHA in the blood these ideally need to be 8% or higher.
Unfortunately, many are less than 1% and even in the minus
category.
3. Omega-6:3 Balance: This will show you whether the client’s
body is in balance. Determining that the ratio is in balance is an
important biomarker for optimising health. The goal is to ensure
an Omega 3:1 ratio or lower.
4. Arachidonic acid (AA) Formulation Efficiency: This biomarker
explains how well your body converts Omega-6 linoleic acid to
arachidonic acid, this needs to be greater than 30%.
5. Cell Membrane fluidity: This is also a critical issue. Cell
Membrane Fluid Index is measured as the ratio between
saturated fatty acids and Omega-3 essential fatty acids (EPA &
DHA) and how permeable your cells are. In other words, how
easy it is for your cells to take in nutrients and rid itself of toxins.
If the membrane around our cells is not flexible, it wouldn’t
matter how much you take in the form of nutrition, as very little
of the nutrients are actually getting into the cells and very little
in toxins are being rid of. The goal is to be less than a ratio of 4:1.
6. Mental Strength Index: This biomarker assesses the ratio
between Omega-6 (AA) and the Omega-3 essential fatty
acids. This is important as it determines how well your cells
communicate, especially in your brain. When your cells are
more permeable, in other words cells with more elasticity, they
can then support mood, memory, and concentration. Your goal is
a ratio below 1:1.
APJ 62
APJ Q4: What are the advantages of combining fish oil with
polyphenol-rich olive oil?
Nicky: In 2012 Zinzino made a ground-breaking discovery that
has placed BalanceOil+ in a league of its own. They discovered
that polyphenols from pre-harvest olives are the plant-based
equivalent to the antioxidants naturally found in fish. This resulted
in a synergistic formula where they combined fish oil with extra
virgin olive oil to safeguard the omega nutrients in the body. A
finding that has rocked the concept of omega supplementation on
its foundation.
It is now understood that the natural polyphenols present in
pre-harvest olives play an essential role in protecting Omega-3
lipids from oxidation and autoxidation, ensuring that no proinflammatory
products are formed after intake, as this often
happens with consumption of refined Omega-3 concentrates.
This synergy has the potential to improve health worldwide
considering that 95% of the population is unbalanced. In essence
the polyphenol-rich olive oil not only protects the integrity of the
fish oil from rancidity, but it also amplifies the anti-inflammatory
activity in the body. These results are clinically proven, and the
results of the dry blood tests are evidence-based, determined
by VITAS (http://Vitas.no), an independent laboratory based in
Norway that provides a Certificate of Analysis.
It is amazing, but we have tested individuals who are taking
expensive professional brand fish oil for over 12 months and when
we tested them, their ratio was still highly unbalanced. Once the
BalanceOil+ was introduced into their diet, they were able to
achieve a 3:1 ratio within just 120 days and some in less time.
APJ Q5: We understand that dry blood testing examines the
essential fatty acid ratio in the body, what is the appropriate
Omega-6 to Omega-3 ratio for optimal health and how can a
balanced ratio support your better health?
Nicky: The ideal ratio is 3:1 or under. The importance of achieving
this ratio is that this means that your inflammation has reached
manageable levels and your body is now in balance. While often
people don’t radically change their eating habits and often
live with high levels of stress, we find that once their Omega
3:1 ratio is achieved they report that they sleep better, they
experience better memory and mood, and any aches and pains
are substantially improved, and they will then continue to take the
BalanceOil+ as a maintenance program. APJ
To obtain a Zinzino Wellness Professional account for your clinic
and to access Wellness Professional incredible pricing program
please contact Nicky Horkings
+61 (0)407 622999 | NHorkings@gmail.com | zinzinotest.com
APJ 63
REGULATIONS
HOW TO ENSURE YOU ARE
REGULATORY
COMPLIANT
Tina Viney
Almost on a daily basis APAN receives correspondence from
the office of the Fair Work Ombudsman with notifications of
businesses that have been fined for non-compliance to regulatory
requirements that relate to payments to their staff or contractors.
When errors are identified, businesses are not only required to
backpay (often large sums of money), but are also subjected to
extensive fines.
As an industry body, this is very disturbing to us, as our role is to
support businesses to prosper and to protect them from such
misadventure. While Fair Work considers it an achievement when
they identify errors and impose fines, our position is different - we
feel the pain and distress imposed on business owners.
WHY ARE BUSINESSES FAILING TO COMPLY WITH
INDUSTRIAL LAW?
Speaking specifically about our industry, we are acutely aware
that over 90% of business owners fall within the category of small
business. This means that the average business owner wears many
hats, and often operates across many areas, from practitioner, HR
staff trainer, marketing manager, to accounts management.
While businesses are braving to overcome the economic impact
of the past few years and seeking the best possible way to move
forward, the issue of staffing has been reported as the most
disruptive hindrance that many are facing. Often when staff leave,
they choose not to replace them, while others who are seeking to
replace appropriately competent staff, are struggling to find them.
This is imposing pressure on many business owners as they find
themselves juggling many roles within their business operations.
There is a level of overwhelm and this can contribute to errors.
From our experience, most businesses within our industry, do
want to do the right thing and for this reason we want to fiercely
support you.
A CLOSER LOOK AT REGULATORY COMPLIANCE
Each industry, and in particular the personal services industry,
is required to adhere to certain laws and regulations as part of
their operations. Regulatory compliance simply put, is when a
business follows state or federal laws relevant to their operations.
While some are classified as guidelines, others are entrenched in
legislative law and are mandatory. What and how you pay your
staff or contractors is one of those areas.
It is important to note here that if your client sues you for a
treatment that did not meet with their expectations, or you have
injured them with your treatment, providing you have insurance
for this, you will most likely be covered. However, if you have not
complied with a regulatory law and found liable, you are on your
own, there is no insurance cover for this.
HOW CAN WE HELP?
As your industry body, we have an ‘open door policy’ to all our
members to reach out to us for guidance. Membership includes
an initial consultation where you can speak to an expert and
review any aspect of your business operations, both business, HR
as well as regulatory. While this is a formal 60-minute scheduled
appointment (via Zoom if you prefer), you can contact us at any
time you wish and speak to someone with any concern as they arise.
We are happy to provide you with 10 to 15-minute consultations
on as needed-basis; there are no limits as to how often you can
contact us.
LEGAL SERVICES
APAN is supported by Pointon Partner Lawyers who have a staff of
over 40 legal experts and can move swiftly to support us with any
queries we may have in answering your concerns. We can access
these at no cost to you, providing the question is not complicated.
Alternatively, if you wish to access legal services directly with our
lawyers you can engage them at a discounted rate.
DO YOU HAVE THESE STANDARDS IN PLACE?
All APAN members have access to approximately 50 resource
documents (at a discounted price). These documents include
Health Regulations, Inform Consent forms for various procedures,
APJ 64
It is important to note here that if your client sues you for
a treatment that did not meet with their expectations,
or you have injured them with your treatment, providing
you have insurance for this, you will most likely be
covered. But if you have not complied with a regulatory
law, there is no cover for this.
a complete Cosmetic Injectable Kit, Consultation Forms, AHPRA
regulations, a variety of Contractual Agreement Templates, as
well comprehensive Workplace Agreements, and HR Policies and
Procedures. We also have legally compliant Cancellation Policies,
Refund Policies, Privacy Policies, Photography Client Consent
forms, and much more. We highly recommend that business owners
book an appointment to review their regulatory compliance status.
HOW DOES APAN HELP MEMBERS?
Additionally, APAN drafts Best Practice Standards, these are
important when risks are possible, yet there are no regulations in
place. For example, with IPL and Laser services, Plasma treatment,
Radiofrequency and other technologies. As a professional member
of APAN part of your competitive advantage is that you can
promote to your clients that you adhere to the highest standards of
Best Practice as set out by an independent industry body as well as
are fully compliant with regulatory requirements.
We live in a fast-paced competitive world and as a business owner,
you carry the responsibility to meet with client expectations,
financial obligations as well as regulatory compliance. These
include Occupational Health and Safety, Health Regulations, your
local Council Licences for the various procedure you perform, as
well as staff payment obligations, insurance protection and much
more. While you may have established these some time ago, make
sure you are up to date.
APAN has extensive connections with government bodies, and we
are experienced in this area. If you are not a member, please join us.
We offer you personalised comprehensive services and numerous
other member discounts and benefits.
Regulatory compliance is a big deal! Make it your point of
difference, by eliminating any guesswork. APJ
We are the only industry body to provide you with a printed
version of APJ Journal. You can also access support from APAN
9am to 5pm Monday to Friday. Please take advantage of these
services and have peace of mind.
Ph: 07 55930360 | info@apanetwork.com | www.apanetwork.com
APJ 65
SCIENCE
Inflammation and Skin Health:
UNDERSTANDING
IMPACT, REGULATION
& TREATMENT
PART 1
Gay Wardle
In recent times, inflammation and skin health has gain new
attention as the incidences of systemic inflammation have
substantially increase within the general community with
consequences to both skin and overall health.
Because of its important this topic will be comprehensively
covered at the upcoming APAN Aesthetics Conference, as well
as ways proven ways of minimising its impact.
This article by Gay Wardle comes as a two-part series and provides
some in-depth scientific evidence on the role of inflammation in
skin and overall health and why it is important to practitioners
who work on skin, as well cosmetic medical practitioners who
perform injectable procedures.
The immune system’s complex biological process of inflammation
is critical in guarding the body from harm. This response is an
immediate necessity to alleviate cellular injury by eliminating the
culprit, removing damaged tissues, and initiating the regeneration
of tissues. This function may lead to unfavourable health effects
when left unregulated or prolonged.
There are two primary forms of inflammation: acute and chronic.
Acute inflammation is a rapid physiological response to injury
or infection that is short-lived. The five classic signs of acute
inflammation are:
• rubor (redness)
• calor (heat)
• tumor (swelling)
• dolor (pain)
• functio laesa (loss of function).
The gathering of immune cells, inflammatory substances, and
amplified blood flow chiefly cause these symptoms.
With the onset of damaged cell activity, a chemical release begins
the acute inflammation response. Various mediators, such as
prostaglandins, histamine, and bradykinin, are the root cause.
Consequently, these mediators’ effects lead to the dilation of the
affected area’s blood vessels, resulting in an upsurge in blood flow,
visible through increased superficial warmth and redness. Also,
these same mediators raise the permeability of blood vessels and
allowed a way to transport leukocytes and plasma proteins to the
injury site, eliciting swelling and painful sensations.
THE IMMUNE RESPOSE TO TRAUMATISE TISSUE
At the site of inflammation, the first line of defence is taken up
by the numerous white blood cells known as neutrophils. These
cells have the specialised ability to engage in phagocytosis -
internalising and annihilating hazardous pathogens or leftover
cellular remains. In turn, macrophages, a distinct type of white
blood cell, appear at the location to promote the removal of
additional debris and help end the acute inflammation.
CHRONIC INFLAMMATION
Rather than being a short-lived response, chronic inflammation is
a prolonged condition lasting from months to years. The cause of
this type of inflammation often stems from incomplete removal
of the root cause, an immune response that is not up to par, or
consistent exposure to an agent that triggers inflammation, such
as pathogens, foreign substances, or toxic elements.
The chronic inflammatory response often harms the body’s tissues
due to the many macrophages and lymphocytes present. Unlike
the acute response, this can disrupt standard tissue architecture.
In addition, reactive oxygen species and enzymes, which can
destroy invaders but harm healthy tissues, are also released during
the chronic inflammatory process.
Linked to persistent inflammation are a variety of illnesses which
include inflammatory bowel disease, rheumatoid arthritis, and
asthma, along with numerous neurodegenerative conditions,
Alzheimer’s disease being one of them. Also, research has drawn a
connection between continuous inflammation and cardiovascular
disease, diabetes, and cancer. The many pro-inflammatory
mediators produced in copious amounts lead to a continuous cycle
of harm and healing of the tissues, which can eventually result in
organ failure.
THE IMPACT OF INFLAMMATION ON THE BODY
The body’s defence mechanism, inflammation, can be harmful
when it is uncontrolled despite its critical role. Adverse outcomes
are possible when inflammation goes awry, even though it is
designed to safeguard the body. These outcomes span from locationspecific
tissue damage to system-wide disorders and illnesses.
Augmented blood flow resulting in warmth and redness in
the affected area is triggered by inflammatory mediators like
cytokines, prostaglandins, and histamine, which are released
at a molecular level by damaged cells. This surge in vascular
permeability allows immune cells to flood the site of injury,
causing pain and swelling. The objective of acute inflammation, a
fundamental aspect of innate immunity, is to limit the growth of
infectious agents, remove damaged tissue, and commence tissue
APJ 66
reconstruction. Once the cause of acute inflammation is removed,
it commonly subsides.
HOW DOES CHRONIC INFLAMMATION OCCUR?
Chronic inflammation may occur when an injury persists, or the
body’s response becomes unstable. During this phase, cells that
cause inflammation (macrophages, lymphocytes, and plasma
cells) gradually enter the affected area over an extended period.
As a result, the tissue may experience both damage and healing
simultaneously. This can disrupt the tissue’s structure and
function, leading to chronic pain, impaired function, and,
in severe instances, organ failure.
The ‘inflammaging’ phenomenon highlights how inflammation
can influence ageing in a noteworthy manner. Research shows
how sustained, moderate inflammation may trigger age-related
diseases, such as heart complications, arthritis, diabetes, and
specific types of cancer.
Comprehension and competent regulation of inflammation are
essential due to their vast consequences on various organ systems
and biological operations in the body. While it is necessary to
safeguard and repair the body, unregulated inflammation can
produce various medical complications. Therefore, understanding
its effects is vital.
THE IMPACT ON SKIN HEALTH
Inflammation is a significant concern when it comes to
maintaining healthy skin. To deal with the different external
and internal factors that increase inflammation, it is essential
to understand what causes it. The work of the immune system
can either be valuable or harmful to the skin, as it must fight off
harmful pathogens while still being mindful of the skin’s health.
From eczema to psoriasis, several skin conditions stem from
inflammation, making it all the more crucial to keep it in check.
The initial defence of the body against environmental hazards
is the skin, making it prone to exhibiting signs of inflammation
as the first location, which is crucial in maintaining homeostasis
and contributing to pathologies. The skin reacts to different
stimuli when experiencing acute inflammation, such as allergens,
physical injuries, or pathogens, causing blood vessels to dilate
in the affected area, which calls immune cells to the injury site.
These processes trigger characteristic signs of inflammation,
such as pain, redness, swelling, heat, and sometimes a loss of
function, reflecting the changes in cells and blood vessels during
inflammation. These changes work to neutralise the injury and
promote tissue repair.
Chemical mediators discharged from stressed or injured cells mark
the onset of acute inflammation at a microscopic level. Histamine,
cytokines, and prostaglandins are among these mediators that
APJ 67
facilitate increased vascular permeability and blood flow, resulting
in immune cell migration to the inflamed area. These immune cells,
such as neutrophils and macrophages, contribute to removing
damaged tissue and the causes of inflammation
through phagocytosis.
Immune cells release various substances to assist in tissue repair
and wound healing. Prolonged or constant immune cell infiltration
can cause dysregulated or continuous inflammation in the skin.
Inflammation that persists and has penetrated excessively can
damage skin tissue and disrupt the skin’s protective barrier
function. Skin rashes, often itchy and chronic, such as those
in psoriasis, eczema, and rosacea, are primarily caused by
continuous inflammation. Psoriasis, an autoimmune disease, has
chronic inflammation as a critical component, causing skin cells
to overgrow and create red, scaly plaques. Atopic dermatitis, a
type of eczema, is also the result of persistent inflammation and
harm to the skin barrier that leads to itchy, dry skin that is easily
irritated. Conversely, rosacea causes constant facial inflammation,
leading to redness, swelling, and small, pus-filled bumps.
Inflammation cells frequently cause changes in the foundational
protein of skin, collagen, leading to alterations in the dermal
extracellular matrix that result in persistent inflammation. Such
deterioration is typically caused by matrix metalloproteinases
(MMPs) produced by inflammation cells, and its effects on the skin
include premature aging and thinning. The term inflammaging is
often used to describe this condition.
At sites of prior inflammation, such as insect bites or acne lesions,
darkened areas of skin may appear, a common occurrence seen
particularly in individuals with darker skin. This post-inflammatory
hyperpigmentation (PIH) is caused by the heightened production
and accumulation of melanin, which is triggered as part of the
inflammatory response.
As inflammation has a profound impact on skin health, it is
essential to maintain a healthy balance in the immune system.
Therefore, researchers continue investigating the complicated link
between inflammation and skin wellness. We are learning how
to better manage skin inflammation issues with more advanced
approaches through this.
THE CONNECTION BETWEEN INFLAMMATION AND
COLLAGEN PRODUCTION
Inflammation, the body’s response to injury or infection,
signals the cells responsible for creating collagen to enter the
inflammation site. Collagen is a protein that helps to give structure
and strength to our skin and other connective tissues.
When the cells arrive at the site of inflammation, they begin
to produce collagen to repair the damage that has been done.
However, when inflammation becomes chronic, it can inhibit
collagen production instead of stimulating it. This can lead to a
breakdown in the skin’s structure and elasticity, contributing to
wrinkles and other signs of ageing.
The interdependence of collagen synthesis and inflammation holds
great importance in dermatology. These processes are essential
for maintaining the skin’s structure and aiding in regeneration
and anti-ageing properties. In addition, the extracellular matrix’s
collagen is key in providing the skin with tensile strength and
flexibility. Meanwhile, inflammation is a multifaceted biological
reaction involving signalling molecules and immune cells to
respond to tissue injury.
The healing of wounds in acute inflammation or injury cases relies
heavily on the deposition and remodelling of collagen, which is
carried out by fibroblasts. Platelets gather at the site where the
injury occurred and release growth factors like PDGF and TGF-β
to signal the fibroblasts, leading to the synthesis and multiplication
of collagen vital for the wound’s closure and repair. However, this
process is tightly regulated as cells that produce inflammation,
like macrophages and neutrophils, are also located at the wound
site. These inflammatory cells generate enzymes such as MMPs
that break down harmed tissue and extracellular matrix proteins
that include collagen. During the wound healing process, enzyme
production drops while the production of tissue inhibitors of
metalloproteinases (TIMPs) rises, allowing the new collagen
to mature and accumulate. In the case of acute inflammation,
collagen production stimulates, enabling wound healing and
tissue repair.
Inconsistencies in collagen production can arise due to
prolonged inflammation.
The outcome of such inconsistency can either be an excess of
accumulated collagen or a depletion. Consistent inflammation, as
Inflammation, the body’s
response to injury or
infection, signals the cells
responsible for creating
collagen to enter the
inflammation site. Collagen
is a protein that helps to
give structure and strength
to our skin and other
connective tissues.
observed in conditions like psoriasis and eczema, leads to more
production of MMPs that originates from inflammatory cells. This
excess leads to intensified collagen breakdown, which, in turn,
reduces skin thickness. In conclusion, such disparate collagen
activities can lead to ‘inflammaging,’ which is premature
skin ageing.
An atypical collagen accumulation can occur in chronic
inflammation, such as in hypertrophic scarring and systemic
sclerosis, where an overproduction of collagen due to fibrosis
causes it. Fibrosis is the process in which connective tissue
becomes thick and scarred, and in these situations, excessive
TGF-β contributes to increased collagen synthesis and fibroblast
proliferation. Simultaneously, MMP production is reduced,
further exacerbating collagen accumulation.
Therapeutic approaches toward skin disorders and ageing can
be better understood by exploring the link between collagen
synthesis and inflammation. Anti-inflammatory treatments can
be used effectively to rectify the imbalance between collagen
synthesis and breakdown. Moreover, methods that enhance
collagen production directly can be used. Fractional laser
treatment is a prime example of how regulated inflammatory
responses can invigorate and restructure the skin’s
collagen network. APJ
APJ 68
Are you an ARAP
Registered Aesthetics Practitioner?
If you hold formal qualifications
for the procedures you perform,
APAN invites you to submit
them for assessment.
If you meet the required merit
criteria, you can apply for
inclusion in the APAN National
Registration Program.
To help consumers identify practitioners
with the highest credentials the Aesthetics
Practitioners Advisory Network (APAN) has
established the National Registration Program,
which has been also trademarked – ARAP.
ARAP Practitioners hold the highest
government-approved qualification for the
modality they practice, and their qualifications
have been reviewed and verified by an
independent industry standards body.
To maintain their registration ARAP
practitioners are required to provide
evidence of 15 CPD Points of Professional
Development every 12 months.
APAN REGISTERED AESTHETICS PRACTITIONER - ARAP
THE MARK OF INTEGRITY AND CREDIBILITY
For further details and to apply visit: https://app.apanetwork.com/arap
AESTHETICS INDUSTRY BULLETIN
NEW INNOVATION IN
PACKAGING DESIGN AND
MATERIALS
As the world’s innovative designs
are strongly influenced by an evergrowing
awareness of sustainability
and eco-friendly solutions, this is now
also impacting design and materials in
cosmetic packaging.
This year’s Cosmopack Awards featured
new innovations with a strong focus
on airless pumps, with one industry
manufacturer developing a new
innovation offering consumers a 100%
recyclable packaging option that
maintains effective product performance
and user experience.
Another manufacturer, NF Beauty
Group created an attractive unique
slimline packaging design maximizing
in-store product shelf space as well a
more efficient home product storage for
consumers with limited bathroom space
for their cosmetics.
The awards judging criteria reviewed
design and functionality innovation,
marketability, sustainability, and
execution of end products.
COLLABORATIVE APPROACH
On the other hand, another manufacturer,
BeautySourcing, has collaborated with
LISSON to introduce their eco-friendly
cosmetic kraft paper tube packaging with
a flip-top cap. This innovative packaging
solution combines sustainability and
functionality, utilising environmentally
friendly kraft paper materials. The
flip-top cap ensures convenience and
ease of use while maintaining the
integrity of the product. LISSON’s ecofriendly
tube packaging reflects their
commitment to reducing plastic waste
and providing customers with sustainable
alternatives. With a focus on eco-design,
this packaging solution aligns with the
growing demand for environmentally
conscious beauty products.
COST OF LIVING DRIVES DEMAND
FOR SMALLER PACKAGE SIZES
The rise in inflation rates is also impacting
the ability of many consumers to spend,
boosting sales of smaller pack types in
countries with particularly large numbers
of low-income consumers, as their
budgetary constraints preclude them
buying the larger sizes that offer a better
overall price per ml/g, prompting them to
opt for small sachets of essential beauty
and personal care products.
The trend towards smaller pack sizes is
also driven by the fact that they enable
customers to try out a variety of products
without committing to larger and pricier
containers, allowing them to test the
product and make an informed decision
about purchasing a larger size in
the future.
Related opportunities are increasingly
evident; in China, for example, with the
trend for mini fragrance bottles (5/10ml),
as an affordable impulse buy for use on a
night out. While unit cost per transaction
is small, increased consumption this way
is driving manufacturers paying attention
to this shift in consumer usage patterns.
In addition, smaller pack sizes are ideal
for on-the-go use, fitting easily into
handbags, gym bags or toiletry kits, as
well as being travel-friendly, as pack
sizes of 100ml and below adhere to the
maximum liquid limits allowed in hand
luggage when travelling by plane.
SQUEEZABLE PLASTIC TUBES ARE
LEADING GROWTH IN BEAUTY
PACKAGING WITH GLOBAL
SALES UP 3%
Squeezable plastic tubes are also
providing effective protection of
their content, as well as offering costeffectiveness
and practical advantages,
while their lightweight and compact
nature makes them highly convenient for
travel and on-the-go usage. However,
one of their most popular features is
that they enable effortless dispensing
and controlled application of beauty
and personal care products, helping to
minimise wastage.
Ref: Europmonitor International
APJ
PAID FAMILY AND
DOMESTIC VIOLENCE
LEAVE FOR SMALL
BUSINESS
On the 1st August, 2023 the Office of Fair
Work Ombudsman released an update on
paid family and domestic violence leave
for small business.
Employees of small business employers
can now access 10 days of paid family and
domestic violence leave, in a 12-month
period. These provisions are as a
result of a report increase in domestic
violence for women, which, according
to the Australian Institute of Health and
Welfare, increased by 43% in 2021.
WHAT YOU NEED TO KNOW ABOUT
THE LEAVE
10 days of paid family and domestic
violence leave is now available to
employees of small business employers.
APJ 70
This section presents the latest news, training dates and other
Aesthetic Industry information
• Full-time, part-time and casual
employees can take 10 days of paid
family and domestic violence leave
in a 12-month period (it isn’t
pro-rated for part-time or
casual employees).
• All 10 days are available upfront -
an employee doesn’t accrue it.
• The leave doesn’t accumulate from
year to year if it’s not used.
• It’s a separate paid leave
entitlement, like paid annual leave
or paid sick and carer’s leave.
• Employers must not include certain
information on an employee’s pay
slip about taking paid family and
domestic violence leave.
• This leave entitlement replaces
the previous 5 days of unpaid
family and domestic violence leave
under the National Employment
Standards (NES).
ACCESS UPDATED INFORMATION
AND RESOURCES
Fair Work Ombudsman has also updated
their website adding key resources to
support small business employers
and employees understand the
new entitlement.
These include:
• Updates on family and domestic
violence leave section.
• The Small business employer guide
to family and domestic violence
to help employers manage family
and domestic violence in
the workplace.
• New Family and domestic violence
leave – case studies.
• Difficult conversations in the
workplace online courses, with
guidance for discussing these
sensitive issues in the workplace.
• Professionally translated
information in the Language
help section.
ADDITIONAL NEW DEDICATED
WEBSITE FOR SMALL BUSINESS
Additionally, the Department of
Employment and Workplace Relations
engaged Transitioning Well to develop
the website 10dayspaidfdvleave.com.au
in consultation with small business and
family and domestic violence
sector representatives.
This website is a one-stop-shop for small
businesses to help them understand
their obligations in relation to the new
leave entitlement.
SUPPORT SERVICE
1800RESPECT is the national domestic,
family and sexual violence counselling,
information and support service. If you or
someone you know is experiencing, or at
risk of experiencing, domestic, family or
sexual violence, call 1800 737 732 or
visit 1800RESPECT.org.au APJ
APJ 71
AESTHETICS INDUSTRY BULLETIN
STRATEGIES FOR
RETAINING CLIENTS
DURING DIFFICULT TIMES
With the ever-growing financial
restraints many businesses are reporting
experiencing a decrease in appointments
with an increased number of clients
opting to cancel their much-loved regular
treatment and salon subscriptions, so
what are recommended strategies that
can help minimise this risk? Here are
a few recommendations:
IT’S ALL ABOUT PERCEIVED VALUE
It is important to note that people will
prioritise to remain faithful to something
when they are convinced that the benefits
are too important. So, let’s explore how
your facial treatment can not just improve
their skin, but also lower their stress
levels - an all-important consideration to
productivity as well as disease prevention.
A quick search in PubMed will reveal
a growing body of scientific evidence
connecting an individual’s skin health
with their mental health, including both
emotional wellbeing and stress levels.
A recent scientific study examining the
relationship between psychological
and physiological phenomena called
psychophysiology, which, as you can
imagine, is becoming an increasingly
popular and relevant topic especially in
recent times. The study also identified
that massage could provide relief from
anxiety, depression, and pain. While a
daily routine of self-care can bring about a
calming catalyst that we need, the power
of the human touch, such as a facial
or scalp massage can have a profound
effect on lowering stress hormones, such
as cortisol, while increasing dopamine
and endorphins (our happy hormones).
Furthermore, in today’s world, stress is
reported to be cumulative, leading to
higher levels of inflammation in the body
that also handicaps our immune system.
When communicating the benefits of
your treatments to your clients, do not
neglect to also point out the stresslowering
and hormonal balancing impact
of a well executive facial massage and
skin treatment. It’s not just about vanity,
it is also about survival.
BRING ON THE FAST FACIAL
Both in Europe and in the US, there is
now a growing trend towards the fast
facial that is more affordable. These are
usually completed within 20-30 minutes
and offer an added dimension of stressmanagement
benefit.
While some choose to design these as a
mini facial that includes cleanse, exfoliate
and mask, or a lovely 20-minute LED
treatment, others are choosing to offer a
totally different sensorial experience that
includes a facial and lymphatic drainage
massage, inhalation of beautifully and
uplifting aromatic essential oils, full scalp
massage, soothing music delivered with
a healing Solfeggio frequency of 528Hz
to relax and restore deep healing to the
mind and body. Within just a 30-minute
timeframe this treatment can significantly
lower stress levels, lowering heart rate
and contributing to soothing the mind
and uplifting the mood. Finish off with
an aromatic herb tea, or a coconut
electrolyte-rich water and you will
transport your client to a calmer place
and an incredible level of relaxation. The
cost factor to such a treatment is minimal,
however, the impact of the human touch
will deliver nurture at a heightened level.
Furthermore, it will not be replacing your
skin therapy services, but rather offer a
new, delightful experience with added
wellness benefits.
APJ 72
This section presents the latest news, training dates and other
Aesthetic Industry information
BENEFITS AT A GLANCE
Here are some reasons why the fast facial
could help to rescue your business:
• Less time, less cost: This means
that you can potentially fit in more
appointments that are affordable,
yet highly beneficial.
• A new experience: Simply put, you
are introducing a new dimension to
your services that provides a strong
focus on lowering stress levels,
supporting hormonal balancing and
helping to elevate mood without
breaking the budget.
• Membership opportunity. If you
don’t already have a membership
program, the fast facial is a perfect
opportunity to start them on a
weekly program.
• Trending: Be innovative and make
this your point of difference from
other competitors. Furthermore,
the strong personal touch will
create a lasting effect that your
clients will cherish.
ESTABLISHING THE NEW SERVICES
As this may be a new strategy here are a
few tips to ensure its success:
1. Sell the concept to your staff and
train them both how to promote
this service with passion and
deliver it with excellence.
2. Create a simplified menu for
Personal care on a Budget.
3. Use creative terms to describe
the new services: “I can’t believe
this is not a facial”, “Heavenly Cloud”,
“Hydration booster”, “Stress buster”.
Involve your staff in coming up with
catchy names.
4. Provide the first one as an
introductory gift to your special
client who are financially
struggling.
5. Launch and celebrate the
introduction of this
menu segment.
This is the season for being innovative.
Remaining consistent to your old ways
may need to be revised if the demand for
your services is dropping.
Remember, if you are a financial member
of APAN, you can also reach out to us
for a consultation to discuss any need
that you may have. It is amazing how a
30-minute session can turn things around
for you. Ph: 07 55930360 or email us for
a time that will suit both parties. APJ
ARE YOU STRUGGLING
WITH INCONSISTANT
STAFF PERFORMANCE?
THEN HELP IS ON ITS WAY.
During the past month we were able to
support several businesses who were
struggling with inconsistent staff mood
and a decline in staff performance. By
joining as a member of APAN they were
able to access our Mental Hygiene and
Business Development Program FREE,
valued at $400. This program has been
carefully designed with the assistance
of HR experts who have put together a
series of simple activities to help business
owners foster a happy and productive
work environment.
Uncertainty breeds anxiety and during
these turbulent times, businesses must
remain agile and flexible to change. If
you are a business owner in this industry,
you are often required to carry a diverse
range of responsibilities to maintain
business viability. In our industry, the
compounded stress is often leading to
mental health issues contributing to a
reduction in productivity and inability to
visualise strategies for sustainability and
implement a plan for future growth.
Our research has confirmed that almost
42% of businesses we surveyed stated
that because of the challenges in coping
with their stress, business owners
preferred to decrease staff numbers and
downsize their business.
On the other hand, while others were
managing well, they were concerned
with the inconsistent standards of staff
performance as mental and emotional
pressures were impacting their
capacity to meet their daily targets and
responsibilities to the level of excellence
that is expected of them.
If you are a current financial member
and you have not accessed this program,
we urge you to do so. If you are not a
member you can purchase it or better
still, join as an APAN member and access
it for free. Visit https://apanetwork.
com/ and click on the Mental Health and
Business Development icon on the
right side of the screen and gain
immediate assistance. APJ
APJ 73
RESEARCH
UBIQUINOL
AND ATP PRODUCTION, ACTIVATING THE
SKIN AND BODY’S ENERGY PRODUCTION
Tina Viney
As a result of our fast-paced and often stressful life, it is not
uncommon to experience a prolonged feeling of fatigue. This
can be manifest at varying levels, depending on underlying
health issues, lifestyle factors, diet, and even how well we
manage our stress. Additionally, as the world population has
just gone through a pandemic, studies are now confirming the
impact of the aftermath of the pandemic, known as COVID long
haul, which is manifesting with over 50 symptoms, with fatigue
and brain fog at the top of the list.
One useful supplement that is now well supported by scientific
studies in addressing this condition is Ubiquinol, a compound that
is part of the Coenzyme Q10 (CoQ10) family, which plays a crucial
role in the body’s energy production process. It’s an antioxidant
that is naturally produced by the body and is also available as a
dietary supplement.
CoQ10 exists in two forms: ubiquinone and ubiquinol:
• Ubiquinone is the oxidised form
• Ubiquinol is the reduced form.
Both forms are important for cellular energy production in the
form of adenosine triphosphate (ATP) within the mitochondria,
often referred to as the “powerhouses” of cells.
Ubiquinol also acts as an antioxidant, helping to protect cells from
oxidative stress and damage caused by free radicals. Free radicals
are unstable molecules that can harm cells and contribute to
various health issues, including ageing and certain diseases.
CoQ10 is naturally found in the body, with the highest levels in
the heart, liver, kidney, and pancreas. As we have stated, it helps
generate energy in cells by making the antioxidant adenosine
triphosphate (ATP), which is involved in cell energy transfer, and
serves as an antioxidant to protect cells against oxidative stress.
WHAT DOES COQ10 DO TO THE BODY?
Oxidative stress can interfere with regular cell functioning and
may contribute to many health conditions. Therefore, it is not
surprising that several chronic diseases have also been associated
with low levels of CoQ10.
CoQ10 production decreases as you age. Thus, older people can
be deficient in this compound.
Some other possible causes of low CoQ10 levels include:
• genetic defects in CoQ10 synthesis or utilization
• increased demands by tissues because of disease
• mitochondrial diseases
• oxidative stress due to ageing
• side effects of statin treatments
Potential benefits of ubiquinol supplementation include:
1. Energy Production: Ubiquinol is involved in the electron
transport chain, a crucial process for generating ATP, the
energy currency of cells.
2. Heart Health: CoQ10, including its ubiquinol form, is
believed to support heart health by helping the heart
muscle function properly and improving circulation.
3. Antioxidant Protection: Ubiquinol’s antioxidant properties
may help reduce oxidative stress and support overall
cell health.
4. Brain Health: Some research suggests that CoQ10 may
have a role in supporting cognitive function and
neurological health.
5. Mitochondrial Function: As an essential component of
APJ 74
the electron transport chain, ubiquinol is important for
maintaining healthy mitochondrial function.
6. Ageing: CoQ10 levels tend to decline with age, and
some people use ubiquinol supplements as part of
their anti-ageing regimen.
7. Skin health: CoQ10 taken internally, as well as applied
topically has been proven to minimise the appearance of
wrinkles and improve overall skin smoothness and tone.
HOW DOES CoQ10 WORK ON THE SKIN?
Harmful elements like cellular damage or a hormonal imbalance
can lead to reduced skin moisture and protection from
environmental aggressors, as well as the thinning of the layers
of the skin.
High levels of oxidative stress levels can also contribute to
persistent and increased levels of inflammation that not only
speed up the ageing process of the skin, but also compromise the
longevity of your skin treatment results.
According to a human study* applying CoQ10 directly to the skin
may help reduce oxidative damage and help decrease the depth of
wrinkles and promote antioxidant protection. The study concluded
that when formulated in an oil in water nanoemulsion, it provided
an efficient vehicle for delivering the CoQ10 through the skin
barrier. The nanoemulsion enhancing solubility and permeability
of the CoQ10 reducing skin wrinkles and gave the skin a
smoother appearance.
THE BENEFITS OF MICROCURRENT IN ACTIVATING
ATP PRODUCTION
While long haul COVID may have compromised our ATP in
both the skin and body, there is one technology that is gaining
popularity and that is microcurrent. Scientific evidence shows that
microcurrent works by stimulating the production of adenosine
triphosphate or ATP. ATP is produced in the mitochondria which
is considered the powerhouse of the cell. It is responsible for the
use and storage of cellular energy, or more commonly known as
‘energy currency’. Similarly, to how petrol is fuel for a car, ATP is
like fuel for our cells.
ATP is created from glycolysis which is the breakdown of glucose.
The glucose gets broken down into pyruvate where it enters the
mitochondria, gets oxidised and makes ATP. This process is known
as the Krebs cycle. The more ATP is created, the more energy
supply, the cells will have.
Scientific studies prove that ATP is essential for most cells to
function properly. ATP is involved in muscle contraction, nerve
transmission, protein synthesis, cell-to-cell communication and
much more. It helps with all metabolic processes and triggers
the product of collagen and elastin. Anyone can benefit from
an increase in ATP. The creation of ATP decreases with intrinsic
ageing, regardless of the environment, but even more so with
inflammation and other health-related conditions.
WORKING FROM THE INSIDE OUT
There are now numerous studies that confirm the important
benefit of CoQ10 in supporting energy levels from within, while
microcurrent can also work specifically on the ATP of skin cells,
the combined approach can help support overall energy levels as
well as enhanced skin conditions.
As new advances are providing us with greater evidence on
how we can combat fatigue at a cellular level, the benefit of a
professional collaboration between aesthetics and integrative
medicine is providing exciting new possibilities as both professions
identify the value of working together for better patient and
client outcomes. APJ
Ref: * Optimization of nutraceutical coenzyme Q10
nanoemulsion with improved skin permeability and
anti-wrinkle efficiency
Eman.S.El-Leithy, Amna M Makkey, Abeer M Khattab,
Doaa G Hussein
APJ 75
MEMBER PROFILE
TRACY DOBBIN
A LEGACY IN
THE MAKING
In life, there are those who treasure their knowledge and shield it
for their own gain. On the other hand, there are others who thrive
in sharing their knowledge and wisdom liberally, and in doing so,
they create a path to continue to influence the world well after
they are gone. This is because part of them will continue to live
through those they have impacted. This is how we define legacy.
Tracy Dobbin is a resolute and passionate educator who has
devoted her life to training and educating the¬ next-generation
beauty and aesthetic professionals. Additionally, she services her
loyal clientele, who explicitly trust her and her expert mode
of care.
As a valuable APAN member, we are delighted to provide you with
a glimpse of the heart and mind of this incredible industry thought
leader and industry icon.
APJ Q1: Tracy, what is your professional background and
how did you enter this industry?
Tracy: My initial training in Beauty Therapy was with the lovely
Kaye Beaumont back in 1981 at Surfers Paradise. Since graduating,
I have had an insatiable curiosity and fascination for the profession,
so I have explored many facets as possible. I‘ve taken on various
positions, including owning and operating eight salons, product
sales, training and salon business consulting, a locum role for tired
salon owners, as well as an exciting role in resort spa and retail
management, I also moved into training and formal education early
with various RTOs.
In the late 90s I completed a Liberal Arts Degree majoring in
psychology and business management. As I was interested in
focusing on education, I completed my fourth year at CSU with a
Graduate Diploma in Vocational Education and Training.
APJ Q2: How long have you been involved in teaching and
what modalities and training units are you focused on in your
educational delivery?
Tracy: I have always been enthusiastic about education and have
been involved in it from the very beginning. Since 2015 I joined
the teaching faculty of Southbank TAFE in Brisbane exclusively.
Within my role I have delivered units to simulate salon operations
and several core practical units as well as Specialised Facials
and Microdermabrasion, often considered the prized units of
the Training Package. This year I have also been involved in the
I have always
been enthusiastic
about education
and have been
involved in it from
the very beginning.
Apprenticeship Program which requires, that as the teacher for
Brisbane, I am responsible for delivering the whole 29 units.
APJ Q3: You also have your own aesthetic practice, what
services do you provide and what do you enjoy the most?
Tracy: While I love and enjoy the diversity of delivering training
and education in a variety of modules, in my own practice I now
have the privilege of providing just those treatments that I
thoroughly enjoy. These are age-specific skin treatments. I love
working with mature skin types and conditions, and as a 59-yearold,
I understand their concerns. As many of my clients are around
my age, we journey together toward best possible skin health, using
great products and technology and with careful consideration of
underlying issues such as hormonal changes, post-COVID issues or
other health concerns that we all experience.
APJ Q4: What inspires you the most in your profession?
Tracy: When it comes to inspiration, I love the incredible diversity
that this industry avails us to. There are so many modalities with
rich blends of science, innovative procedures and product delivery,
and the opportunity to move into the psychology of client care and
APJ 76
support. As a profession this is exciting for me as it allows me to
carve out a practice layering science and luxury.
APJ Q5: Over the past few years there have been many
changes within the beauty and aesthetics industry, what
positive changes have you identified and what areas do you
see expanding into the future?
Tracy: I have to say I am thrilled to see the industry moving
towards a focused approach to the psychology of client evaluation,
as well as the advancement of procedures with a solid foundation
of improved wellbeing. This is opening exciting opportunities to
pursue a clear path for us toward allied health. Progressively, we
are also identifying the importance of medical wellness, allowing us
to work collaboratively with health professionals for the benefit of
our clients.
It is also exciting to see the advancement of technology and
the incredible tools that are now available to us to pursue skin
improvement and correction procedures at levels that were not
previously possible. On going advances offer new opportunities to
expand our knowledge and education to higher levels, as well as to
move into tertiary education.
APJ Q6: You recently attended the APAN Aesthetics
Conference, what aspects of the two-day event did you enjoy
and gained the most benefit?
Tracy: I was really impressed with the excellent professional
contribution from the different speakers demonstrating industry
diversity. I was also inspired by the evolution of chemistry in
ingredient formulations, the new advances in the Microbiome
‘movement’ were so fascinating. This area of science expands our
understanding of how to work more efficiently and protectively in
skin therapies, while also opening new opportunities to take our
results beyond the skin to overall health.
The exhibition and the workshops were packed with great
education, information exchange, and networking opportunities.
There were so many exciting elements to the conference to expand
our knowledge and to be professionally re-energised. It was a
powerful two days of networking and fresh learning.
We wish Tracy Dobbin continued professional success as
she continues to inspire others and challenge
professional excellence. APJ
APJ 77
INGREDIENTS
GLYCERINE
THE CLASSIC HYDRATOR THAT CONTINUES
TO LEAD IN COSMETIC FORMULATIONS
Tina Viney
Topical application of glycerol-containing products improves
skin properties in diseases characterised by xerosis and impaired
epidermal barrier function, such as atopic dermatitis.
In the world of skincare there are several hardworking, beneficial
ingredients that get very little attention, but are vital to the
performance of cosmetic formulations and to the skin. Glycerine
is one such skin-identical ingredient. Despite the every-growing
introduction of new novel skincare ingredients, glycerine
continues to remain a favourite within numerous skincare brands.
At a recent interview, a well-respect dermatologist in the US
was questioned about her favourite ingredient in supporting the
integrity of the skin around the eyes. Her response was that she
favoured glycerine even over hyaluronic acid. So, why is glycerine
holding its own in the competitive skincare market?
Let’s investigate.
WHAT IS GLYCERINE?
Glycerine is a natural component of healthy skin. It’s also known
as glycerin and glycerol, the latter being the term most often
seen in studies about this classic ingredient. When used in
skin care, glycerine can be derived from vegetable and animal
sources or made synthetically. In any of these forms, glycerine is
hygroscopic, meaning it can draw moisture from the air around
us and help keep that moisture in the skin - in other words, it’s a
humectant. Other humectants include hyaluronic acid and sodium
hyaluronate.
A CLOSER LOOK AT THE SCIENCE
Glycerol is a trihydroxy alcohol that has been included for
many years in topical dermatological preparations. In addition,
endogenous glycerol plays a role in skin hydration, cutaneous
elasticity and epidermal barrier repair.
The aquaporin-3 transport channel and lipid metabolism in the
pilosebaceous unit have been evidenced as potential pathways
for endogenous delivery of glycerol and for its metabolism in the
skin. Multiple effects of glycerol on the skin have been reported.
The diverse actions of the polyol glycerol on the epidermis
include improvement of stratum corneum hydration, skin barrier
function and skin mechanical properties, inhibition of the stratum
corneum lipid phase transition, protection against irritating stimuli,
enhancement of desmosomal degradation, and acceleration of
wound-healing processes. Even an antimicrobial effect has
been demonstrated.
Topical application of glycerol-containing products improves
skin properties in diseases characterised by xerosis and impaired
epidermal barrier function, such as atopic dermatitis. The increase
of epidermal hydration by glycerol is critical in skin conditions
aggravated by dry and cold environmental conditions, e.g. winter
xerosis. There are numerous studies that have reviewed the effects
of glycerol on the skin, the mechanisms of its action, and the
potential applications of glycerol in dermatology, with extensive
evidence of its benefits to skin health.
GLYCERINE’S SKIN BENEFITS
While there are several benefits that glycerine provides the skin,
the primary reason for its popularity in skincare formulations is its
capacity to hydrate the skin and help it hold on to moisture. Other
benefits are:
• Helps to shield the skin from environmental sources
of irritation.
• Works with emollients and oils to make dry skin feel soft
and supple.
• Fortifies and strengthens the skin’s moisture barrier.
• Enhances the penetration of other ingredients into the
skin’s uppermost layers.
• Improves the skin’s resiliency and youthful look.
GLYCERINE AND SKIN HYDRATION
Beyond glycerine’s humectant properties, studies also confirm
its involvement in the transportation and activity of aquaporins
within our skin’s surface. Aquaporins are key players in maintaining
the skin’s moisture balance, keeping it feeling smooth and
APJ 78
comfortable even in hotter climates. They’re known as channelling
proteins because they intuitively channel the flow of vital
hydrating substances (including water and glycerol) to and within
the skin’s uppermost layers.
DOES GLYCERINE BOOST COLLAGEN?
Glycerine and collagen are both naturally occurring substances
in the body that share a role in helping maintain the skin’s overall
health. While glycerine doesn’t necessarily boost collagen, it can
help stabilise it and anything you can do to help retain collagen is
certainly beneficial for skin.
IS GLYCERINE BETTER THAN HYALURONIC ACID?
While glycerine and hyaluronic acid share many of the same traits
and benefits as they are both humectants, there isn’t a marked
advantage to selecting one over the other. Each has its role to play
in boosting skin health, so both can help you achieve a plumped,
revitalised looking skin.
IS GLYCERINE GOOD FOR ALL SKIN TYPES?
Glycerine is good for all skin types because research shows that
it mimics the skin’s natural moisturising factor (NMF). As we age
and are subjected to environmental stressors, and the skin’s NMF
becomes depleted. Whether you have dry, oily, or even blemishprone
skin, replenishing it with glycerine makes the skin’s moisture
barrier more resilient, while not clogging the pores.
GLYCERINE’S ACTION ON DRY, OIL OR SENSITIVE SKIN TYPES
For dry skin: Glycerine is known as a skin replenishing ingredient,
meaning that it helps keep the skin’s surface strong and protected
from environmental damage. Over time, environmental exposure
causes skin to become dull, dry, and flaky. Glycerine’s ability to
defend the skin and help it retain vital hydration is part of why it’s
included in so many moisturises for dry skin.
For oily skin: Despite its ability to retain moisture, glycerine is an
excellent choice for oily skin as well (oily skin needs hydration just
as much as any other skin type). Glycerine is lightweight and noncomedogenic,
making it an ideal ingredient for oily skin that needs
moisturisation to stay younger-looking and healthy. As a bonus,
glycerine doesn’t feel oily and is even suitable for blemish-prone skin.
For Sensitive skin: Glycerine is also a good choice for sensitive
skin, because it’s a natural component of the skin. Studies also
confirm that it helps to visibly calm redness and inflammation. It’s
one of the gentler ingredients you can find in skincare products
and can even help alleviate signs of sensitivity over time.
IS GLYCERINE SAFE FOR THE SKIN?
Glycerine has a long history of safe use on the skin and is also
considered a non-allergenic, fragrance-free ingredient. In 2019,
the Cosmetic Ingredient Review Expert Panel evaluated relevant
data and concluded that glycerine, “is safe as a cosmetic ingredient
in the practices of use and concentration” as described in the
panel’s safety assessment. Their report looked at maximum use
concentrations of up to 79.2% glycerine in leave-on products and
99.4% in rinse-off products.
IN CONCLUSION
We can see that the reason for glycerine’s popularity is that it is
not only safe for all skin types, but also offers incredible benefits in
supporting skin health. You will find it in cleansers, toners, serums
and moisturisers. APJ
References:
Journal of Drugs in Dermatology, April 2020, pages 372-376
American Journal of Cell Physiology, May 2020, pages 1,144-1,153
Food Chemistry, September 1999, pages 483-487
European Journal of Pharmaceutical Sciences, December 2013,
pages 638–645
Journal of Pharmaceutical Investigation, March 2021, pages 223-231
International Journal of Toxicology, December 2019, pages 6S-22S
APJ 79
RESEARCH
SUN
PROTECTION
UPDATE
REVIEWING THE
MYTHS AND FACTS
Prof. Terry Everitt
We all know that exposure of the skin to the sun (and other UVR
sources) can cause both short-term and long-term changes in the
skin’s structure, however, the practice of proper photoprotection
by the wider public remains inadequate, as often the level of
advice can vary, and not based on scientific evidence. In this
article Terry Everitt provides an update on the facts and addresses
some persistent misconceptions that are currently circulating.
While Australia has had many sun protection education programs,
there remains a few areas of concern, a worldwide survey
has revealed.
There is a lot of fearmongering and multiple mistruths and myths,
such as sunscreens killing coral reefs, getting into the blood and
killing people, benzene contamination and so on to discount.
Sometimes this is confusion between countries – what is true of
the European countries is not valid in America or Australia. I cannot
cover them all in this article as they are far too many, but I will cover
some and give a few facts along the way only relating to Australia.
Starting with a recent international study of online interviews
conducted in 17 countries across America, Europe, Asia, and
Africa, for which Australia was the sole representative of
Oceania. Below are the results of behavioural concepts from the
respondents to the survey. Representative results of the survey
below are extracted from the Australian statistics of
1000 respondents (Guitera, 2023).
Behaviour Australia Worldwide
A tan makes a healthy look 58% 64%
Sun-related skin health
awareness
That sun protection is useful
during overcast weather
It is safe to expose themselves
without protection when
already tanned
Protected from the sun
all year round
More likely to wear a hat
or a cap
Wear sunglasses with
UV filters
When applying sunscreen,
apply it only once daily
When already tanned, reduce
the frequency of application
and/or use lower protection
Regretted not having
previously used better
protection
The difference between UVA
and UVB is not understood
94% 88%
81% 61%
14% 23%
30% 23%
73% 55%
71% 56%
72% 74%
30% 44%
65% 57%
78% 70%
As you can see, Australians are generally more likely to engage in
photoprotective behaviours than the worldwide population, but
not in every instance.
When considering myths, here are some of my “favourite myths”
that keep on living.
APJ 80
1. Sunscreen provides adequate protection.
No, it does not. Sunscreens in Australia are only tested to
protect against UVB, so they may prevent burning, but only
if applied correctly, yet provide no protection against the
damages of UVA.
2. As long as you block UVB rays, which cause burning,
you are safe.
As with the above myth, the long-term damage of UVA
radiation is the real problem, not seen for many years after the
injury. You can check the daily UVR index from the Australian
Radiation Protection and Nuclear Safety Agency https://www.
arpansa.gov.au/our-services/monitoring/ultraviolet-radiationmonitoring/uv-index-model
or the Australian Government
Bureau of Meteorology http://www.bom.gov.au/uv
3. The higher the SPF, the longer the protection.
You would hope so but is not also true. High SPF numbers
lead to a false sense of security in thinking one is protected for
longer – even all day, which is invalid.
4. A tan makes you look healthy.
A tan is a UVR scar. Since ultraviolet light is a carcinogen, there
is no safe amount of tanning; it simply shows damaged skin.
5. Tanning booths are illegal in Australia.
If only this were true – they are illegal on commercial premises;
however, many people use them at home and unlicensed
premises.
6. You need physical blockers to protect against UVA and
UVB rays.
Only zinc oxide as a physical ingredient provides complete
protection, titanium dioxide provides partial protection across
the UVB-UVA spectrum.
7. Layering several products with SPF ratings increases protection.
It seems logical, yet not factual. If you layered a moisturiser
with an SPF of 15, a mineral power of 4 and another product
with an SPF 15, what total SPF would you have? See the
answer below.*
8. Zinc oxide and titanium dioxide are natural.
Valid only if left in the ground – once they appear in your
product, they have undergone massive processing and are
nowhere near natural anymore. They start as powders and are
unstable, needing significant amounts of sensory-enhancing
esters or silicone materials to improve their ability to be spread
across the skin.
9. Natural plant oils can provide SPF protection.
No plant oil has been able to pass the required UV testing to
provide an SPF rating for consumer use, which is why none
carry approved certification of SPF testing.
See this video from Belinda Carli at the Institute of Personal
Care Science https://www.youtube.com/watch?v=vPRTLllYADU
10. You only need sun protection when at the beach or out all day.
While a great idea to have sun protection at the beach, it is
generally the ‘incidental’ damage that is accumulative that is
the concern.
While clouds do uptake much UVB rays, UVA comes through
and even through glass. Driving or sitting inside near glass
windows, UVA damage is occurring. They might not get burnt,
bet they are certainly ageing, much more than just the minutes
ticking by.
11. Sunscreens damage coral reefs.
This is not proven, and recent science says it is not damaging
the reefs (Miller et al., 2021; National Academies of Sciences,
Engineering, and Medicine. 2022; Wheate, 2022).
APJ 81
SPF is not accumulative – the single highest
number is what you get.
In Australia, AS/NZS 2604:2021 requires that the claimed
SPF of a water-resistant product be based on post-water
immersion, a 2 or 4 hr water-resistant sunscreen will almost
not wash off at all, but this is not the same in many other
counties. (Waterproof claims are now illegal).
12. SPF 50 is not much better than SPF 30
SPF 30 blocks approx. 96% with SPF 50 blocking approx. 98%.
It does not seem much; however, it is the wrong metric to
worry about. More important is the amount such SPF number
allows UVR transmission into the skin.
SPF 30 allows some 3.3%, while SPF 50 allows 2%. Changing
these numbers means SPF 30 allows 1.65% more UVR
transmission than an SPF 50 or SPF 50 is approx. 150 % as
effective as the SPF 30, or 50% more effective. I know – it
does get confusing.
NOW A FEW FACTS AND ONLY THE FACTS
Primary sunscreens (primarily for protection from UV radiation)
are regulated as therapeutic goods by the TGA. They must
conform to the Australian Regulatory Guidelines for Sunscreens
(ARGS) [updated in May 2023] (ARGS 2023, May) which describe
the regulatory requirements and standards for sunscreens and
are listed in the Australian Register of Therapeutic Goods (ARTG),
thereby having an AUST L number.
Comply with principles of Good Manufacturing Processes (GMP)
requirements specified in the Australian and New Zealand
Sunscreen Standard (AS/NZS 2604:2012).
Secondary sunscreens (with a primary purpose other than sun
protection) are regulated as cosmetics by the Australian Industrial
Chemicals Introduction Scheme (AICIS) and the Australian
Competition and Consumer Commission (ACCC).
Most people use enough of the product to get the protection they
think they are getting, and how do you know how much protection
you need?
First, let’s consider how is sun protection tested for the SPF
number?
Sun protection products are a drug, yet an over the counter (OTC)
one, so a legal requirement that any product with a sun protection
claim must have a high level of evidence to support the statement.
Such formulas need to be SPF tested following ISO 24444:2010, a
requirement in use in over 60 countries.
Super important to know that SPF testing is conducted by
applying 2 mg of product per square centimetre of skin in a lovely
laboratory setting, which is irrelevant to the real-world situation.
This is equivalent to approximately 35 grams of product over a
typical adult body to get the SPF protection claimed on a label.
Of course, no one uses that much, so one is not getting the
protection they think. How it is applied makes a big difference, and
what happens after it is applied also reduces the protection value.
If the client comes back to complain your SPF product does not
work, then many questions, and some solid education is needed –
the product is tested to work – what was not tested is the client.
How does one tube of SPF protect everyone when their skin is
different?
Simple maths yet needs to start with a person’s minimal erythemic
dose (MED). How long, without protection against UVR, does it
take to get the start of erythema in minutes? Then multiply the
MED by the SPF; in theory, that is how long in minutes the SPF
would protect you. I say in theory as in practice, not always the
case – dependant on the amount and application and what it is
protecting against. Remember SPF: MED + 2 mg:cm 2. It is also
true that the protection decreases as time passes (dependent on
the MED), so re-application is essential.
Sunscreen and broad spectrum
In Australia, to be a claimed sunscreen, a product must protect
against UVB radiation – that’s it—no protection against UVA. If
tested against UVA, the product is labelled as Broad Spectrum –
this is needed for sun protection.
The current list of approved ingredients for sunscreens (UVB
AND UVA) are listed in the Australian regulatory guidelines for
sunscreens (Version 3, May 2023), which has changed slightly from
the previous version.
CURRENT AUSTRALIAN/NEW ZEALAND STANDARDS
• AS/NZS 2604:2021 Sunscreen products: Performance of
sunscreen products in terms of their protection factors
• AS 4399:2020 Sun protective clothing - Evaluation and
classification: The relative capability of materials and
clothing items to protect against solar ultraviolet radiation
(UVR).
• AS/NZS 1067.1:2016 Eye and face protection (AS/NZS
1067.2:2016/Amdt 1:2018): Minimum requirements for
sunglasses, fashion spectacles and replacement filtersexcluding
prescription filters.
References:
* Here is the Answer to layering
moisturiser questions above:
If you layered a moisturiser with an SPF of 15, a mineral
power of 4 and another product with an SPF 15,
what total SPF would you have?
SPF is not accumulative – the single highest
number is what you get.
A total SPF of 15 with a great hope might
be broad spectrum. APJ
ARGS (2023, May). Australian Regulatory Guidelines for Sunscreens.
Therapeutic Goods Administration, Department of Health and Aged Care.
https://www.tga.gov.au/resources/resource/guidance/australianregulatory-guidelines-sunscreens-args
Guitera, P. (2023). Melanoma/Oncology. Australasian Journal of
Dermatology, 64(Suppl. 1), 77–96. DOI: 10.1111/ajd.14045
Miller, I. B., Pawlowski, S., Kellermann, M. Y., Petersen‐Thiery, M.,
Moeller, M., Nietzer, S., & Schupp, P. (2021).Toxic effects of UV filters
from sunscreens on coral reefs revisited: regulatory aspects for “reef safe”
products. Environmental Sciences Europe, (33)74. doi.org/10.1186/
s12302-021-00515-w
National Academies of Sciences, Engineering, and Medicine. (2022).
Review of Fate, Exposure, and Effects of Sunscreens in Aquatic
Environments and Implications for Sunscreen Usage and Human
Health. Washington, DC: The National Academies Press. https://doi.
org/10.17226/26381.
Svobodova, A., Walterova, D., & Vostalova, J. (2006). Ultraviolet lightinduced
alteration to the skin. Biomed Papers, 150(1), 25-38.
Wheate, N. A (2022). Review of Environmental Contamination and
Potential Health Impacts on Aquatic Life from the Active Chemicals in
Sunscreen Formulations. Australian Journal of Chemistry, 75. 241-248.
doi.org/10.1071/CH21236
APJ 82
TIPS FOR BETTER BUSINESS
5 LEADING SOCIAL MEDIA
TRENDS YOU NEED TO
KNOW FOR 2023
1. “Edutainment” content will rule
Edutainment isn’t just for kids anymore. A
few select industries have tapped into the
value of creating entertaining, informative
and educational content. In 2023,
everyone will get in on the fun.
Last year, several brands found massive
success in creating thoughtful, saveworthy
content. To find out what we
mean, turn to Chime’s TikTok account.
Their content strikes a balance between
jokes about relatable financial woes
and seriously helpful tips on money
management.
Short-form video’s rise in popularity
fosters the perfect conditions for fun facts,
tutorials and explainers to thrive on social.
No wonder educational content is on most
marketers’ minds when partnering
with creators.
Brand Takeaway: This is your opportunity
to demystify a common industry
misconception, or provide the perfect
life hack featuring your product. Comb
through your FAQs and inbound social
messages to find questions or discussion
topics that may be of interest to your
clients. It’s all about making education
also fun. Brainstorm how you might
address those using a TikTok or Instagram
Real.
2. Businesses will put more money
behind video production
At this point, it’s safe to say that video
isn’t going anywhere. When TikTok was
still an emerging platform, it made sense
for businesses to task video creation
duties as an additional responsibility to
their social media team. Now that the
average consumer is watching 80 minutes
of TikTok every day, business leaders are
realising that it’s no longer “emerging”.
It’s here.
To ensure their brand can stand out in
this new social media landscape, forwardthinking
businesses are investing more
in video production equipment and staff.
So, you’ll probably be getting a few extra
hands to help with video editing, direction
and brand storytelling.
Brand Takeaway: If the discussion isn’t
already in motion, it’s time to review your
social media strategy and include videos in
your social media marketing mix.
3. The content creator economy will
continue to blossom
According to video analytics firm Tubular
Labs, creator and influencer viewership
will hit 10 trillion views per month across
all platforms in 2023. In 2022, influencer
content was watched 13.2 times more
than media and brand content.
If you don’t leverage creator marketing
over the next 12 months, you’re missing
out on a major opportunity.
Marketers across industries collaborate
with creators to generate more
engagement, strengthen social
communities and reach new audiences.
As the playing field becomes more diverse
and focused, more brands will be able
to find and connect with creators that
operate within their target market.
Brand Takeaway: If you need help finding
your next great creator partnership, start
within your community. Search through
your followers, superfans, customers and
partners. Chances are you’ll find a crop of
individuals with growing audiences that
will be thrilled to work with your brand.
4. How brands talk about sustainability
will change
For the past few years, brands have
proudly disclosed their environmental
sustainability goals to meet the interests
of conscious consumer. Now, many are
opting for a quieter approach.
This practice, known as “green-hushing”,
comes as a response to fears of being
called out for greenwashing. Numerous
nonprofit watchdog organisations are
dedicated to calling out faux-sustainability
claims. Overstating your brand’s practices
can land an entire business in hot water.
Brand Takeaway: Treat every post that
discusses your business’s corporate
social responsibility practices as a PR
APJ 83
TIPS FOR BETTER BUSINESS
announcement. Vet the copy and claims
with a PR and CSR rep to make sure what
you’re saying is accurate and identify any
potential risks that the post may present.
Make sure your claims are truthful and not
exaggerated.
5. Social commerce will get up and dust
itself again
Social commerce was the social media
trend on everyone’s mind late 2020 and
in early 2021. Then, mounting recession
fears promptly pushed it into a backseat.
As a result businesses rolled back features
and brands made strategic pivots and we
all braced ourselves for whatever
lies ahead.
And then people kept shopping.
The end of 2022 saw a record-breaking
Black Friday/Cyber Monday, creating a
surge trend in spending on luxury goods,
and the return of “haul” posts on TikTok
and Instagram Reels. Despite a gloomy
economic outlook, people are still spending
on their favourite must-haves and doing
their purchasing research on social.
Brand Takeaway: Get up to speed on
social commerce features by network. You
can complete tons of quick optimisations
on your profiles to ensure a speedy
checkout experience for when a follower
finally becomes a customer. APJ
Reference: Forbes: Content Creators and
Business Partnerships
ARE YOU UP TO DATE
WITH YOUR EMPLOYER
OBLIGATIONS?
With recent changes to employment law
the Australian Tax Officer is advocating
the benefit of using their resources to help
businesses simplify their compliance with
their employer obligations. Resources
available through the ATO will assist
you in:
• Reporting through Single Touch
Payroll (STP) enabled software
• Calculating and reporting pay as you
go (PAYG) withholding
• Paying super guarantee (SG) on time
• Calculating and reporting your fringe
benefits tax (FBT).
For more information see
ato.gov.au/employers
DID YOU HIRE AN EMPLOYEE OR A
CONTRACTOR?
This is another area that is often
misunderstood.
When introducing a new staff member to
your team you need to determine what
type of worker you have hired because:
• It affects your tax, super and
other obligations (such as workers
compensation insurance) and the
records you are required to keep.
• Penalties and charges may apply if
you get it wrong.
Some workers are always employees,
including apprentices, trainees, labourers
and trade assistants. APJ
To work out if you must pay super for
certain contractors at visit ato.gov.au/
employeecontractoressentials.
A full outline of your employer
obligations can be accessed from
ato. gov.au/employers
APJ 84
Business & Legislation, New Tools and Research Outcome
DOES YOUR LOGO NEED
A FACELIFT?
To remain successful in business you will
need to slowly, but consistently evolve,
letting your consumers know that you
are never static, always seeking ways of
improving your services, so that you can
consistently provide them with something
fresh, new and exciting, while maintaining
your high standards.
There are so mays ways that you can do
this, from updating your treatment menu,
introducing new services, new products
that expand across a more exciting and
divers retail range, to subtle changes in
the colour scheme within your décor.
However, one of the simplest and most
impactful ways that you can let consumers
know that you are evolving and upgrading
your brands is through a subtle or more
modern twist to your logo.
Let’s check out a few new trends in
logo designs:
Your first step is to take a closer look at
your current logo. What message does it
convey about your brand? Do you need to
make it more playful, modern or classic?
What are the underlying messages you
want to convey? Take some time out to
decide whether you need an updated twist
or a complete makeover. Do you need to
change the colour or the font … where do
you start?
TOP EMERGING LOGO TRENDS
If you want to be a trendsetter, here are
some of the latest design trends:
1. Hand-drawn: Real life is unscripted
and an authentic way of exhibiting
that with your business is by
showcasing a hand-drawn logo.
This trend has the ability to look
unfinished in a romantic way and
does far more to convey a brand’s
aesthetic with the personality that
imbues the drawing.
2. Traditional with a Twist: In 2023,
coping with reality is a key theme
we see playing out in design.
Manoeuvring through the ‘new
normal’ in 2022 meant we’ve needed
to innovate on what we know and
what we’ve experienced in the past.
And one way we see creatives reflect
on this is through the translation
of traditional, cultural imagery into
striking contemporary logo designs.
3. Retro red liners: Going off 2022,
we’ll notice more use of the colour
red (rather than black) in 2023’s
monochrome logo designs. This is
especially so when the logo features
a character or mascot. Commanding
attention, the colour red symbolises
heightened emotion and luck.
So, it makes sense that designers
are turning to it to emphasise the
personality of the brand they’re
creating for. Bright colours also speak
of glamour and showcasing beauty.
4. Playful line doodles: Escapism
doesn’t always look futuristic.
Sometimes, it’s simply about
searching for the positives in the
environment around you. And that’s
what this trend is all about. Use
natural colours such as greens or
blues, or even an uplifting or cheerful
colour, such as yellow.
5. Twists on traditional designs: In
2023, coping with reality is a key
theme we see playing out in design.
Manoeuvring through the ‘new
normal’ in 2022 meant we’ve needed
to innovate on what we know and
what we’ve experienced in the past.
And one way we see creatives reflect
on this is through the translation
of traditional, cultural imagery into
striking contemporary logo designs.
6. Clean Geometric designs: Designers
use geometric shapes and white
space to play mind games on the
viewer, as they see an abstract
pattern first and the represented
letters second. It’s almost like an
optical illusion, with designers adding
a deeper level of interaction and
playfulness to designs.
7. Modern art deco: Originating in
1910, art deco is enjoying a revival.
And, as with any revival, designers
are updating it for today. The font you
use is key to the impact of this design.
It speaks of perfection through
simplicity.
8. Molecule-inspired abstract
patterning: In this logo design trend,
we see more sci-fi-inspired imagery.
But unlike the “submerged in sci-fi”
trend, this trend isn’t paying homage
to fantasy—it’s celebrating fact.
So how are designers interpreting
science as imagery? Many of these
logos incorporate DNA helices,
which also brings another theme
to this trend’s story. DNA is the
foundation for all life, and by overtly
depicting them or implying them
through blobby circles and linked
dots, designers express the sense of
connection and belonging we feel
with each other. Molecule-inspired
abstract patterning presents one
of the purest forms of logo design.
It bridges the gap between classic
iconography and simplistic logo
marks in a fluid and abstract way.
Sometimes, a simple change such as
a refreshed logo, can convey a shift in
your message that positive changes are
happening with your brand. APJ
APJ 85
APJ 85
BUSINESS
THREE WINNING STRATEGIES TO
ELEVATE STAFF
PERFORMANCE
Andy Heyne
Andy Heyne is the CEO of Millionaire Salon Coach and the owner of
The Skin Coaches. His true passion lies in helping business owners
achieve optimal business growth through a supportive and cohesive
staff performance that operates with integrity and efficiency.
Having run several successful salons, Andy knows what it takes to
achieve business success. In this article he shares three winning
strategies that are central to achieving and maintaining highly
productive staff performance.
In the competitive world of aesthetic impeccable quality service
isn’t just desired, it’s the primary expectation that consumers now
demand. But did you know that the core of this service quality lies
in your staff’s performance? Let’s unravel this further.
HOW EMPLOYEE PERFORMANCE IMPACTS
BUSINESS GROWTH
Client satisfaction: Have you ever experienced a service where
the practitioner’s expertise was so evident that it not only
delivered exceptional results, but also contributed to an incredible
experience? That’s the magic of skilled performance! In the
aesthetics industry, this directly correlates to client satisfaction,
trust and ultimately, contributes to their loyalty to your business.
Contributing factor in referrals and business growth: Consider the
following – a satisfied client not only returns, but also is happy to
introduce others to your business. This word-of-mouth marketing is
one of the most effective ways to grow a business - this is powered
by top-notch employee performance, and if you can achieve this, it
will not only translate to pure gold for business growth, but it can
also be achieved organically. So, let’s look at three key strategies you
can implement to raise your staff’s performance.
Strategy 1: CONTINUED TRAINING AND SKILLS DEVELOPMENT
Embracing new skills and techniques: The beauty industry is
ever evolving. By ensuring your staff is updated with the latest
techniques, you’re not just staying relevant; you’re also staying
ahead of the curve. This includes keeping your team up to date
and confident in cross-servicing and effective retailing. What
sales training do you provide your team? Your training should be
consistent and should include the following:
• Communication skills
• Product demonstration training
• Effective closing strategies
• How to overcome client objections without being pushy.
Think of it like sharpening a knife. Regular training refines the
skills, ensuring precision with each cut, or in this case, each service
and interaction!
Strategy 2: EMPLOYEE INCENTIVE PROGRAMS
The power of reward-based systems: Remember when you were a
child, how impactful it was when you were rewarded for a job well
done? This is still considered one of the most effective universal
strategies for motivating others. Incentives can supercharge
employee motivation! It’s important to note that for your
incentives and rewards to work, they must connect with your
staff on a personal and intrinsic level, this will motivate them to
improve their performance as they will value the personal benefit
to their life.
Incentives are very important. If you examine any high performing
business, you will, often discover that they will have a robust
incentive program in place. Rewards, be they monetary or
recognition-based, can elevate performance levels exponentially.
Knowing what inspires your team to wake up and get dressed
every day at their core is CRUCIAL here.
Strategy 3: BUILDING A STRONG TEAM CULTURE
The importance of team cohesion: You know that age-old saying,
“United we stand, divided we fall”? A united team ensures
a streamlined operation that fosters a happy, coherent and
productive work environment. You can also create team power,
by including them to contribute to the business’s future growth
planning. People feel valued when they are invited to contribute
and be part of something much bigger than themselves. While
team contribution is powerful, you will need to have the right
people in your team to achieve this.
Creating an environment of mutual respect: In a world brimming
with competition, an environment where every opinion is valued,
and every effort acknowledged can make the difference between
a good and a great team. Gain permission to hold your team
accountable to their daily, weekly, monthly and annual goals. This
will foster a mutual respect at the highest level. Accountability is
one of the cornerstones to building a high performing team.
USE TECHNOLOGY TO FURTHER ENHANCE PERFORMANCE
Utilising performance-tracking tools: Gone are the days of manual
tracking. Modern tools provide real-time insights into staff
performance, ensuring timely feedback and improvements. We
use a semi-automated spreadsheet to track each team member’s
performance alongside all the clinics. These spreadsheets are
transparent, and the team can see them at any point. We also use
these in our performance reviews. There is no need for smoke and
mirrors. It is important to be completely TRANSPARENT!
MEASURING AND MONITORING PERFORMANCE METRICS
Numbers don’t lie! By keeping a close eye on key performance
metrics, your businesses can pinpoint areas of improvement and
tailor strategies accordingly.
Elevating staff performance in aesthetic businesses isn’t just about
enhancing skills; it’s about creating an ecosystem where excellence
thrives. Adopt these strategies and watch your business touch
unparalleled heights.
If you wish to improve your staff’s performance, you will need
to implement a proven system and the support of your team in
their accountability. Once you master these strategies you can
transition your staff to amazing productivity, but also create a
rewarding work environment that they will be proud to be part of.
If you would like to discuss your business needs, book a free
introductory consultation with Andy. APJ
Ph: 0425 569 655 | www.millionairesaloncoach.com
APJ 86
Renowned as the global authority in
Dermal Needling, Dr Lance Setterfield’s
The Concise Guide to
DERMAL
NEEDLING
Third Medical Edition – Revised and Expanded is considered
the go-to manual for all your questions answered when
treating skin conditions through this modality.
ACCESS UP-TO-DATE INFORMATION ON:
• The science behind the results
• Expectations and outcomes
• Treatment parameters and protocols
• Synergistic treatment modalities
• Cautions and considerations
• Avoiding the inflammatory response
• Products and ingredients to avoid
NEW: PRP/LMW-HA/STEM CELLS/PARABENS
To access a copy of your manual visit:
www.apanetwork.com/resources/the-concise-guide-to-dermal-needling
APJ 87
COSMETIC CHEMISTRY
HOW EFFECTIVELY CAN
SKIN CARE
INGREDIENTS
PENETRATE THE SKIN?
Tina Viney
When choosing a skincare product for your client, your aim is to
match an appropriate formulation with the skin condition that
you wish to treat. Your choice of formula will be determined by
what you wish to correct based on what layers of the skin are
impacted.
When determining corrective procedures, the common questions
that practitioners ask is “What skincare ingredients or formulas
make it into the skin’s inner layers to create change?
There has been a lot of talk lately about the ability (or inability)
of topically applied skincare ingredients to be absorbed into
your skin, where they can get to work, helping to improve its
appearance. The fact of the matter is however, that effective skin
penetration of skincare ingredients can be quite complicated and
will highly depend on a variety of factors, including the overall
condition of the skin, any exfoliating procedures you have used to
prepare the skin, the molecular weight of the active ingredients
you are using and the overall formula of the finished product.
In this article we will review what to look for in skincare
ingredients when it comes to skin restoration and repair, as well as
ingredients that strengthen and protect the skin’s outermost layer
from environmental damage.
HOW SKIN PENETRATION WORKS
Before we review individual ingredients let’s do a very quick
review of basic skin biology.
The skin has evolved to be a protective mechanism. It is literally
a barrier to separate us from the outside world. As we know, it’s
composed of three main layers.
Epidermis: “Epi” is a Greek term is used as a prefix meaning upon
or above, so the epidermis is the layer that’s upon or above the
dermis. This is the part of skin that you directly interact with.
As we know, the outer layer, the stratum corneum, is dead. The
thickness of this layer does vary based on location. It’s very thin on
the eyelids, for example, and much thicker on the bottoms of your
feet. The lower levels of the epidermis are where new skin cells
are made. It’s also the layer responsible for making melanin which
gives the skin its colour. And as we already said, the key role of the
epidermis is to protect your body.
Dermis: The next layer, the dermis, is where body hair, sweat
and oil come from. It’s also home to nerve endings which are
responsible for your sense of touch. Additionally, collagen and
elastic fibres are resident in this layer giving the skin its flexibility
and volume. There are also blood vessels in the dermis, and it is
here where the blood supply feeds and nurtures the skin through
oxygen and nutrients. This is why for effective skin therapies we
must review the body’s overall state of health, as this also plays a
key role in this skin’s appearance and its ability to respond to our
treatments.
Hypodermis: The bottom layer of skin is the subcutaneous fat
layer which is also called the hypodermis. This layer basically
attaches the upper layers of skin to the bone and muscle below.
The fat insulates you from temperature variations as well as
physical shock, and it contains even more, larger blood vessels.
PATHWAY OF INGREDIENT PENETATION
As we can see, an ingredient has many barriers to overcome
before it can penetrate though your skin, so, let’s review what
determines how well that penetration will work.
One of the best ways to understand the penetration pathways
of the skin is to consider the analogy of skin cells as “brick and
mortar”. Consider skin cells as tiny bricks stacked up on one
another with some sort of mortar or cement in between them.
When considering how an ingredient will penetrate to the deeper
layers of this skin, we need to consider what the ingredient must
do to find its way in between those layers. We also need to look at
the mechanisms that are responsible for this penetration and what
conditions control the degree of penetration.
FOUR FACTORS THAT CONTROL SKIN PENETRATION
Size/molecular weight
An important factor is the size of the molecule which is tied to its
molecular weight. Most molecules in skincare are simply too large
to slip between those cracks between the “bricks” of the dead skin
cells.
For example, although we know that collagen in the dermis is
responsible for maintaining the skin’s volume and density, placing
collagen within a skin cream will only stay within the top layers of
APJ 88
the epidermis as the molecular weight of collagen is too large to
penetrate and reach the dermis.
The rule of thumb, as presented by cosmetic chemistry, is that
anything smaller than 500 Daltons can penetrate skin, while
anything larger than 500 Daltons cannot. A Dalton is the standard
unit that is used for indicating mass on an atomic or molecular
scale.
It is interesting to note that common allergens tend to be smaller
than 500 Daltons, this is why they can penetrate the skin and
cause reactions.
Oil soluble vs water soluble
In general, oil soluble ingredients penetrate much better than
water-soluble ingredients because the skin itself has a lipid
biolayer that tends to repel water and is therefore waterproof.
However, fat soluble ingredients are more readily able to be
absorbed into the skin. In technical terms we describe this as the
hydrophile or lipophile balance of the ingredient.
A classic example here is a water-soluble alpha-hydroxy acid like
lactic acid which works on the surface of the skin. Compare that
to a more oil soluble beta-hydroxy acid like salicylic acid which can
penetrate pores to fight acne. This makes sense because much of
the intercellular space is filled up with lipids like ceramides.
Polarity/charge
Last, the polarity or the charge of the molecule is also important.
For example, both sugar and salt are water-soluble, but one
is polar, and one is not, so you’d expect them to penetrate
differently. Collectively these properties help determine how likely
an ingredient is to penetrate the skin. Another factor to consider is
the condition of skin itself.
The condition of the skin
When it comes to the penetration of ingredients the condition
of the skin, as well as its density, which differs depending on its
location, will also play a role in how well it will absorb ingredients.
For example, the skin under your eye is very thin, which is one
of the reasons that dark circles show up so easily. Thin skin is
more prone to penetration than thick skin. When you consider
the kinetics, if there is less distance it has to penetrate through, it
makes sense that the less dense the skin cells the greater potential
for an ingredient molecule to get through.
APJ 89
Also, abraded skin is more susceptible to penetration than intact
skin. This is the principle behind skin exfoliants, both chemical,
such as hydroxy acids and enzymes, as well as physical skin
removal techniques, such as microdermabrasion or puncturing
the skin as with a skin needling procedure, will improve its ability
to absorb topical substance. This is awhy following any of these
procedures with the application of skin activating serums will
allow them to gain better access to the skin’s internal environment
and support positive change.
INGREDIENTS WITH CAPACITY TO PENETRATE THE SKIN
As we previously stated the molecular size of an ingredient
is a key factor in its ability to penetrate the skin and support
skin improvement and change. Two key ingredients that have
favourable capacity in penetrating the stratum corneum are amino
acids and peptides.
Amino acids: Amino acids are the building blocks of polypeptides
and proteins and play important roles in metabolic pathway, gene
expression, and cell signal transduction regulation. A single organic
amino acid molecule contains two functional groups – amine and
carboxyl – and a unique side chain. Humans require 20 different
amino acids; eleven are synthesised in the body and nine obtained
from dietary sources.
Amino acids, work best when they can penetrate the stratum
corneum in order to reach the underlying epidermal layers of the
skin. While the molecules of proteins are too large to penetrate
the skin, amino acids are known to be easily absorbed into the skin
because of their small molecular size, as well as number of other
characteristics, including the charge or neutrality of the particular
molecule. Current research suggests that amino acids may also
help other ingredients to more effectively reach the middle layer
of the skin, when they otherwise may have remained near
the surface.
So, because amino acids can easily penetrate the skin themselves,
as well as help other ingredients to do so as well, they are quickly
becoming some of the most popular skincare ingredients in
contemporary cosmetic formulations. They have also been shown
to improve a wide range of skin concerns, including dry, flaky
conditions, signs of ageing, razor burn, sunburn, and even minor
cuts and scrapes.
Peptides: Peptides are short chains of amino acids that play a
crucial role in various biological processes. Some peptides have
been studied and formulated to penetrate the skin effectively.
These peptides are often used in skincare products to target
specific skin concerns. To recognise them in your ingredient listing,
here are a few examples of peptides that are known for their
ability to penetrate the skin:
1. Palmitoyl Pentapeptide-4 (Matrixyl): This peptide is
commonly found in anti-ageing skincare products. It is
believed to stimulate collagen production, leading to
improved skin elasticity and reduced appearance of wrinkles.
2. Acetyl Hexapeptide-8 (Argireline): Also known as
“Botox in a jar,” this peptide is used in skincare products
to reduce the appearance of fine lines and wrinkles by
relaxing facial muscles.
3. Copper Peptides: Copper peptides combine copper with
small protein fragments. They are believed to promote
wound healing and skin regeneration, making them
popular in anti-ageing and scar-reducing formulations.
4. Palmitoyl Tripeptide-1 and Palmitoyl Tetrapeptide-7
(Matrixyl 3000): These peptides work together to
stimulate collagen synthesis and improve the skin’s
firmness and texture.
5. Palmitoyl Oligopeptide: This peptide is known for its
potential to stimulate the production of collagen and
hyaluronic acid, both of which contribute to skin
hydration and plumpness.
It’s essential to note that the efficacy and safety of peptides
can vary, and their penetration and effects on the skin can be
influenced by various factors, such as the formulation of the
skincare product and individual skin characteristics. Additionally,
ongoing research is continually introducing new peptides or
further advancements in this field.
Another consideration is that while peptides can be effective
in skincare products, their performance can vary depending on
the specific formulation and concentration used. Additionally,
individual skin types and sensitivities can also influence how well
the skin responds to peptide-based products. When checking your
ingredients, the higher up they appear on your ingredient listing the
higher the concentration of that ingredient within the formula.
APJ 90
Abraded skin is more susceptible to penetration than intact skin. This
is the principle behind skin exfoliants, both chemical, such as hydroxy
acids and enzymes, as well as physical skin removal techniques, such
as microdermabrasion or puncturing the skin as with a skin needling
procedure will improve its ability to absorb topical substance.
THE ROLE OF DELIVERY VEHICLE IN SKINCARE
It’s important to consider the formula from which the ingredient
is being delivered for two reasons. First, if it’s a rinse off product,
it’s unlikely to result in very much penetration. That’s because
penetration is measured in milligrams per square centimetre per
unit of time. That unit of time is frequently hours not minutes
and certainly not seconds. Therefore, it is extremely unlikely that
anything that is rinsed off the skin will have time to penetrate. A
leave-on product, like a moisturising lotion, gives the ingredients
much more time to penetrate. (Note: an exception could be
ingredients that are highly substantive to skin).
Second, there may be other ingredients in the formula that
enhance penetration. These “penetration enhancers” are typically
as either lipid materials or ingredients with polyol (OH) groups.
They can be chemicals that are either synthetic or natural in
origin and they’re thought to work by changing the way the lipids
in-between the skin cells are packed together, like the “brick and
mortar” we previously mentioned. Some well-known examples
include ethanol, some PEGs, methyl pyrrolidone and jojoba oil.
What about liposomal delivery systems?
Liposomes are one of the most effective ways of delivering
active substance through the intact skin. Liposomes are sphereshaped
vesicles consisting of one or more phospholipid bilayers
that enclose an internal aqueous volume. These vesicles are
formed when amphiphilic lipids confront with aqueous milieu.
Both hydrophilic and lipophilic substances can be transported
in liposomes. Their development has substantially enhanced
the deliver of ingredients not just in skincare but also in the
transdermal delivery of therapeutic drugs.
Possible advantages when using liposomes:
• Their ability to encapsulate active molecules and carry
them through the outer impenetrable barrier layer, into
the epidermis. This results in the enhanced efficacy and
tolerability of these products.
• Protecting and delivering otherwise unstable ingredients.
• Liposomes can effectively deliver active ingredients in
cosmetics, but also as a medicine, these structures can be
very useful.
• Offer a time release mechanism.
THE KEY CONSIDERATION WITH INGREDIENT PENETRATION
While we are seeking to achieve rapid and sustainable results, the
ethical issue we need to consider is “how safe is the ingredient
that we are delivering into the skin.” If an active ingredient
reaches the stratum germinativum (the layer that interface with
the dermis), that ingredient has the potential to come in contact
with the blood stream, allowing it to be absorbed into the body.
This is where the issue of safety is also a critical consideration.
IS INGREDIENT PENETRATION ALWAYS NECESSARY?
The role of the aesthetic or dermal practitioner is not just to
pursue ways of restoring skin repair and rejuvenation, but equally
important, to establish routines that provide effective preventative
measures from environmental or extrinsic ageing. To achieve
this, the protective cosmetic product will best work if they
consist of a larger molecular structure, ingredients that support
the repair of the skin’s barrier function and the microbiome,
helping to strengthen the skin’s defence and immune function.
Examples could be broad spectrum sunscreens as well as physical
sunscreens such as zinc oxide or titanium dioxide. For supporting
the prevention of extrinsic skin dehydration hyaluronic acid
with larger than 500 Daltons is also an excellent option. Other
ingredients include allantoin, aloe vera, resveratrol, Niacinamide,
ceramides, Fatty acids and glycerine.
REVIEW THE RISKS OF INGREDIENT PENETRATION
Setting aside for the moment the question of whether or not an
ingredient does or does not penetrate the skin there is another
important question to ask. If it penetrates the skin what are the risks?
If it just penetrates through the upper layers of skin and is not
absorbed into the bloodstream it will eventually just be sloughed
off as part of the dead skin cells. To present a systemic hazard it
has to not only penetrate the skin, but it has to be absorbed from
the skin into the bloodstream.
Once in the bloodstream our bodies have a very efficient filtering
mechanism in place to remove toxins. This is another reason
why the concept of the dose makes the potentially hazardous
ingredient an important consideration. Low levels of contaminants
will be filtered out by the kidneys and they will either come out in
your urine or faeces.
Of course, some contaminants can overwhelm the body’s natural
filtering system and be hazardous to your health. Lead is a good
example – very small amounts of lead are filtered out of your body.
That’s one of the reasons while low levels of lead are permitted in
a lipstick, but higher doses of lead do build up in your body and
cause health problems. My point is that the difference between
skin penetration and skin absorption is an important distinction.
IN CONCLUSION
As a skin therapist, knowing your ingredients is critical to
achieving excellent results. Growing your knowledge on both
ingredient science and product formulations is an important
pursuit to your practice. With numerous products now available
on the market, make sure that the manufacturer of the products
you use complies with Good Manufacturing Practices - look for
GMP certification. APJ
APJ 91
SCIENTIFIC NEWS
WOMEN TAKING ORAL
OESTROGEN THERAPY
ARE MORE LIKELY TO
DEVELOP HIGH BLOOD
PRESSURE
The average age of natural menopause
among women worldwide is about 50
years, much younger than previously, and
treating postmenopausal concerns has
been problematic.
A woman’s body produces less oestrogen
and progesterone after menopause,
changes that may increase the risk for
cardiovascular diseases, including heart
failure, with previous studies showing
that specific types of hormone therapy
have been associated with higher rates of
heart disease.
Three different routes of hormone
therapy administration, oral, transdermal
and vaginal application, found that
those taking oral oestrogen therapy
had a 14% higher risk of developing
high blood pressure compared to those
using transdermal oestrogen and a 19%
higher risk of developing high blood
pressure compared to those using vaginal
oestrogen creams or suppositories.
Compared to oestradiol, conjugated
equine oestrogen was associated with
an 8% increased risk of developing
high blood pressure, yet it must be
said that conjugated equine oestrogen
is a somewhat older therapy with more
contemporary solutions now available.
Researchers found that the longer the
time or higher doses of oestrogen, the
greater risk of high blood pressure.
However, a significant limitation of the
study was with oestrogen-only therapy,
with many treatments combining
oestrogen and progestin and a small
study size in Canada.
Kalenga, C. Z., Metcalfe, A., Robert, M.,
Nerenberg, K., MacRae, J., & Ahmed, S.
(2023) Association Between the Route
of Administration and Formulation of
Oestrogen Therapy and Hypertension Risk
in Postmenopausal Women: A Prospective
Population-Based Study. Hypertension,
80,1463–1473 doi.org/10.1161/
HYPERTENSIONAHA.122.19938.
Of course, this must be balanced with
the essential benefits of hormone
therapy, which include treatment of
typical menopausal symptoms. While
not discounting HRT, the type, dose, and
administration seem more critical than the
replacement therapy.
The use of hormone replacement therapy
(HRT) in women with appropriate
indications is vital. Yet, hormone therapy
should not be considered as prevention
or treatment of hypertension or heart
disease, as has been previously. APJ
SUGAR SUBSTITUTES
DON’T HELP WEIGHT
CONTROL AND MAY
INCREASE THE RISK OF
HEART DISEASE AND
DIABETES
APJ 92
Research and Scientific New Developments
In every issue of the journal, Terry Everitt our scientific educator, conveys a few items of scientific interest. In italics, are his
thoughts on the subject matter of the research study.
The World Health Organization (WHO)
has published a 90-page guideline
regarding the use of non-sugar
sweeteners, warning that the user may
increase the risk of cardiovascular
diseases and type 2 diabetes and
warning against the use of these
additives for weight control or managing
noncommunicable illnesses linked
to obesity.
Nearly two billion adults and more than
340 million children and adolescents are
overweight or obese, according to the
WHO’s most recent estimates.
While sugar substitutes are often touted
for having fewer calories than sugar - or
no calories at all - it’s unclear whether
long-term use can aid weight loss or
management. Various studies have
provided differing outcomes, so conclusive
evidence remains to be found.
What is known is that taking non-sugar
sweeteners for short periods (three
months or less) was associated with
lower weight and body mass index
yet didn’t improve other indicators of
cardiometabolic health, such as glucose or
insulin levels. However, longer-term use
did not have added weight loss or
other benefits.
Across longitudinal prospective cohort
studies, higher use of non-sugar
sweeteners correlated with an increased
risk of obesity, type 2 diabetes, several
cardiovascular diseases - including stroke -
and death from any cause.
The guideline is designated as a
conditional recommendation, meaning the
WHO isn’t sure whether the benefits of
avoiding sugar substitutes outweigh the
risks in most cases.
World Health Organization (2023). Use
of non-sugar sweeteners: WHO guideline.
Geneva:
The reason why the guideline was
conditional is that the evidence is not
conclusive, and more research is needed
to fully elucidate the role of non-sugar
sweeteners in weight management and
chronic disease,
The WHO recommendations remain
essential given that the use of non-sugar
sweeteners is increasing - especially in light
of efforts to reduce added sugar intake, yet
an accumulating body of evidence has
raised concerns about their consumption. APJ
OPTIMISING SKIN
QUALITY WITH
INJECTABLE POLY-
L-LACTIC ACID AND
HYALURONIC ACID
Multiple techniques are in use for
the plethora of dermal filler cosmetic
injections; however, their use is not
limited to ‘filling’.
While achieved in Australia, one
technique is not as common as in the
Americas and Europe - using some dermal
filler solutions for skin enhancement.
This exciting study (with significant
limitations in the author’s disclosure
statements) outlines the effectiveness
of using Poly-L-Lactic Acid (PLLA) and
subdermal NASHA small particles
injections to improve the collagen and HA
content of facial skin rather than to fill the
dermal component of the skin structure.
Will not elucidate the process, as those
interested can access the paper for the
details. However, the authors report that
the subjects presented a statistically
significant increase in skin elasticity,
hydration, radiance, and smoothness,
corroborating patient and physician
perception of skin improvement after
PLLA treatment.
Munia, C., Morais, M., Sato, M., Parada,
M., & Avelar, L. (2023). Optimising Skin
Quality with Injectable Poly-L-Lactic Acid
and Hyaluronic Acid. Journal of Clinical
and Aesthetic Dermatology, 16(6),26–29.
https://jcadonline.com/2023/06/01/)
Dermal fillers have successfully created
volume within the dermal component of
the skin. Yet, the skin remained the same
here. The authors give specifics in the
treatment of the skin features such as
texture, clarity and even colour, critical
features of perception of improved skin
physiology leading to ‘beautiful skin’. APJ
BERBERINE IS CURRENTLY
HOT NEWS IN SOCIAL
MEDIA FOR WEIGHT
LOSS, BUT IS IT SAFE?
First, as with everything, just because
it is ‘natural’ does not always make it
safe. Ozempic (brand name of the drug
semaglutide), a diabetes drug, was found
to aid in weight-loss, so many pressured
their doctors to prescribe ‘off label’ to
lose weight. This caused a massive supply
shortage (worldwide) and resistance by
doctors to prescribe for such purposes, so
alternatives were found that did not need
a prescription.
Berberine to the rescue is readily available
online, in pharmacies and in health food
stores. Berberine is extracted from plants
APJ 93
SCIENTIFIC NEWS
such as goldenseal and barberry—a bittertasting
isoquinoline alkaloids chemical.
There is nothing new about this, as it has
been used in traditional medicines for
various gastrointestinal disorders and
infections.
Interestingly morphine and codeine are
from the same chemical class.
Social media got hold of Berberine as
some studies show that it leads to modest
weight loss in people who are obese. But
the data are inconclusive as most published
studies are small and of varying quality.
These show that taking 300-3,000mg of
berberine a day orally is associated with
modest reductions in body mass index
(BMI), waist circumference and body
weight (around 3kg). These results were
most significant in women with a BMI
great than 30, taking at least 1,000mg
daily for at least three months.
That is far more than usually available and
tested only in obesity, so it is unknown
if weight-loss occurs with obese people.
There is no data as to what happens when
people stop taking Berberine.
Common side effects include diarrhoea,
constipation, gas and an upset stomach.
Large quantities may be fatal. It is also not
recommended in pregnancy as it is known
to cross the placenta.
It reacts with many other drugs, including
the immune-system ciclosporin, cough
suppressants like dextromethorphan, and
herbal remedies and medicines used to
lower blood pressure, lower blood sugar
levels, reduce blood clotting, and help with
relaxation and sleep.
It is not the same as Ozempic, which works
by imitating a natural hormone called
glucagon-like peptide-1 (GLP-1). This
hormone is essential because it helps the
body produce insulin to regulate blood
sugar levels.
Hinton, T., Wheate, N., & Roubin, R.
(2023, June ). Conversation. Sydney
Pharmacy School, University of Sydney.
Berberine has gained much popularity
since Ozempic become difficult to get in
Australia due to supply shortages. Many
believe it is the same as Ozempic which is
not the case.
Due to the different pathways, it plays
some significant roles in a preventative
manner, such as ameliorating chronic
kidney disease through inhibiting the
production of gut-derived uremic toxins in
the gut microbiota. APJ
CELLULAR, MOLECULAR
FEATURES INVOLVED IN
PSORIATIC DISEASE
APJ 94
Research and Scientific New Developments
In every issue of the journal, Terry Everitt our scientific educator, conveys a few items of scientific interest. In italics, are his
thoughts on the subject matter of the research study.
This study shows that mild and severe
forms of psoriasis can be identified by
the activity of critical cells and signalling
pathways beneath and beyond the
apparent reddish, flaky lesions.
The findings help explain how small areas
of skin inflammation can have wideranging
effects on other parts of the
body. Up to one-fifth of those with skin
disease develop joint inflammation or
psoriatic arthritis.
The study relied on spatial
transcriptomics, a technique that
carefully charts the molecular and cellular
interactions occurring in a specific tissue,
mapping hidden features of inflammation
and how they are compared in cases of
increasing severity of the psoriatic disease.
The study indicated that psoriasis
comes down to the location of clusters
of fibroblasts, critical regulators of
inflammation, along with white blood cell
macrophages that were more common in
the upper layers of the skin in more-severe
cases of psoriasis.
The resulting gene activity increased
in more than three dozen molecular
pathways tied to metabolism and control
of lipid levels, factors known to go awry in
diabetes and cardiovascular diseases. This
increased gene activity even occurred in
clear skin far from lesions, none of which
occurred in non-psoriasis controls.
While many available therapies, including
steroids and immunosuppressive drugs,
reduce inflammation and symptoms, they
do not address the underlying causes of
the disease.
The study adds to this knowledge and
provided clues as to the spread of psoriasis
and how interventions are achieved by
dealing with the causative factors.
Castillo, R. L., Sidhu, I., Dolgalev, I., Chu,
T., Prystupa, A., Subudhi I., Yan, D.,
Konieczny, P., Hsieh, B., Haberman, R.,
Selvaraj, S., Shiomi, T., Medina, R., Heguy,
A., Loomis, C., Chiriboga, L., Ritchlin,
C., Garcia-Hernandez, M., Carucci, J.,
Meehan, S., Neimann, A., Gudjonsson,
J., Scher, J., & Naik, S. (2023). Spatial
transcriptomics stratifies psoriatic
disease severity by emergent cellular
ecosystems. Science Immunology, 8(84).
doi.org/10.1126/sciimmunol.abq7991.
Results such as these give measurable
molecular signals that could tell us
who is more likely to develop severe
psoriasis, as well as who is at higher risk
of developing related disorders that often
accompany psoriasis, such as arthritis and
cardiovascular disease that can trigger
this and other conditions, such as type 2
diabetes, heart disease, and inflammatory
bowel disease. APJ
DO BREAST IMPLANTS
CAUSE SQUAMOUS CELL
CARCINOMA?
A few media reports lately have made
this assumption, but they have not got
the whole story. A small PubMed metaanalysis
showed 16 cases with a mean
duration from initial implant placement to
presentation of 23.56 years. Researchers
concluded that breast implant-associated
squamous cell carcinoma (BIA-SCC) was a
rare complication of breast implantation
that can result in significant morbidity
and mortality.
Breast implants have not been linked
with an increased risk of primary breast
cancer; however, it is known that from the
breast implant capsule, a T cell-associated
anaplastic large cell lymphoma (BIA-ALCL)
(first reported in 1997) is a risk with
textured implants.
BIA-SCC is a rare, epithelial-based tumour
distinct from BIA-ALCL, first reported
by Paletta et al. (1992). Risk factors are
unknown as there are minimal cases and
resulting data.
The aetiology of this tumour can only
be hypothesised, with the researchers
suggesting it must come from the initial
surgery, where epithelial cells are
introduced with the implants or when
ducts are cut in the surgery.
It is clearly not normal to have epithelial
cells within primary breast tissue or even
on breast implant capsules.
So, it appears the implants do not cause
concern, yet the surgery to implant them
is of concern in some rare cases.
Glasberg, S., Sommers, C., & McClure,
G. (2023). Breast Implant-associated
Squamous Cell Carcinoma: Initial Review
and Early Recommendations. PRSGlobal.
DOI: 10.1097/GOX.0000000000005072
The number of BIA-SCC cases is minimal,
and the inclination to describe this as a
“rare” tumour is correct; however, BIA-SCC
joins BIA-ALCL as an additional concern,
mainly because it is the only pathology that
can confirm the SCC on the capsule as no
other signs appear to be diagnostic, other
than seroma. APJ
APJ 95
BUSINESS
WHY 2023 SAW A RISE IN
AESTHETIC
CONFERENCES
Tina Viney
Following the social restrictions, that we have experienced in the
past few years, not surprisingly the new ‘must-do’ trend within
our industry this year is conference attendance. In fact, in 2023
we have seen a phenomenal increase in conference programs of
over 50%.
While social media is a popular way of learning what is happening
in the industry, it is not the same as attending a face-to-face event
for many reasons. Let’s check a few:
Sharpening your Saw
The statement “sharpen your saw” was coined several years ago by
business thought-leader Stephen Covey in his book The 7 Habits
of Highly Effective People. The idea is that sometimes you have to
take a break from the “work” of your work to sharpen your skills.
A dull axe won’t cut a tree nearly as effectively as a sharp one. As
APAN also stages an annual conference, it is a joy to always see
business owners and their staff leaving a conference event with a
renewed zest and a more effective and efficient approach to
their work.
Gain accurate information
While a common tool is to use the online options to gain new
information, the problem with the web and social media is that
you often waste a lot of time navigating through information that
may be unreliable or even outdated. On the other hand, a wellcurated
conference program, especially if it orchestrated by an
independent industry body), will allow you to access the best-ofthe-best
in terms of accurate and credible education, updates on
regulatory issues that are relevant to your work, as well as sound
scientific data and industry updates, all in the one event.
Be inspired by experts face-to-face
As humans, we are designed to thrive through communities.
There is nothing more fulfilling than meeting someone you admire
face-to-face, and conferences offer you the perfect opportunity to
meet an inspirational expert, and even being given the opportunity
to shake their hand and interact with them on a personal level.
This could have never happened online. It is a very different and
exhilarating experience meeting someone in real life.
Spontaneous networking opportunities
The beauty of a conference event is that often you don’t know
whom you will meet. Being in an environment of like-minded
professionals can be highly resourceful. One of the most exciting
experiences you can have is to even meet a competitor who is
prepared to share their knowledge with you, especially if they
can offer you new insight into a business practice that you are
investigating. Well-designed conferences allow for amazing
opportunities for attendees to mix and mingle, form new
relationships, and strengthen existing ones. Over coffee, lunch, or
cocktails, you may make a connection with the perfect individual
who has the right approach to a challenge that you are seeking a
solution for.
Experience products hands-on
While you can review products or equipment on-line or through
the printed press, there is nothing like getting a hands-on
demonstration or trialling a skincare product. It is easier to
review the quality, the true size, as well as speak to a company
representative face-to-face.
Break Out of Your Comfort Zone
Have you ever noticed that many businesses will often take their
staff to an external environment to train them? There is a reason
for this. While there are those among us who are born networkers,
for many of us, live events can be a challenge. But breaking out
of our comfort zones is just the type of action we need to take to
break out of old ways of thinking that are limiting us in in growing
our business. While making changes is important for progress and
growth, when we remain consistently in the same environment,
identifying and implementing a positive change in both our
mindset and our routine can sometimes be an impossibility, as
it is easier for us to remain in our comfort zone and what we are
familiar with.
The power of targeted workshops
At this year’s APAN Conference event we launched 12 problemsolving
workshops. This was a new addition that allowed greater
diversity for our delegates to attend a workshop where they were
also able to experience the application of knowledge. These were
a great hit, and we intend to introduce them again next year, as
they provided great value both for our delegates, as well as our
exhibitors.
The benefit of a two-day event
While we know that everyone is busy, we encourage you to take
another look at a two, or three-day event. From our research, it
provides greater value for both delegates and exhibitors. Why?
Learning requires the right mindset, so when everything is
crammed into one day, you may experience information overload
APJ 96
As humans, we are designed to thrive through
communities. There is nothing more fulfilling than
meeting someone you admire face-to-face, and
conferences offer you the perfect opportunity to
meet an inspirational expert, and even give you
the opportunity to shake their hand and interact
with them on a personal level.
and miss some important details. Taking a break to attend a
workshop, and spreading your learning experience over two days,
will allow you to think through something you observed, go back
with further questions, or find the space to review things more
carefully and make decisions that will benefit your business.
Distancing yourself a little can prove to be extremely valuable in
helping you to make the right decision. The fact is, if you don’t
make a decision at the right time, you will probably go back to
work and move on without any changes.
Another matter to consider is that on a closer examination, you
will also find that two-days will provide you with greater value
for your money. View the investment as a double portion of
knowledge. When you split the investment, you will be surprised
that the daily rate is in fact, better value.
Larger isn’t always better
Another issue to consider is the size of the event. Large expo
events may be exciting but consider what you are looking for and
do they really provide you with the best environment for quality
time with companies? If there is too much to see, will this distract
you from making a quality decision?
Conference events with a smaller exhibition are now proving to be
the new trend, as they are perceived as being more conducive for
more in-depth interactions and provide a better environment for
learning, decision making and an overall positive experience. At
the end of the day, it really comes down to what you are looking
for. The beauty is that you now have more choices.
IN CONCLUSION
The best advice I can give you if you are to gain maximum value
from your conference events is to carefully review and schedule
in advance the ones that you wish to attend. Don’t leave it to
chance. While you may find a reason not to attend because of
a full appointment book, I can assure you that your clients will
respect and appreciate your commitment to your education,
knowing full well that they will also benefit you’re your enhanced
knowledge through the services you provide them.
If you carefully review some of the most successful and in demand
practitioners, you will discover that they all heavily invest in their
education. They highly value their professional development in
both sharpening their skills, but also in making wiser professional
and business decisions. Plan the events you will attend over the
next 12- months and I assure you that you will retain the leading
edge in your business. APJ
APJ 97
BUSINESS
IS YOUR BUSINESS
PROTECTED
FROM CYBER
CRIME?
For a small business, even a minor cyber security incident can
have devastating impacts. The most recent report from the
Australian Cyber Security Centre indicated that over 76,000
reported cybercrimes were registered in 2023 that is a
staggering 13% increase from the previous financial year.
It is now anticipated that all businesses will at some stage be
impacted by cybercrime, so each business needs to prepare, not
just in case they may be impacted, but rather, when they will
be impacted.
As part of our partnership with the Australian Cyber Security
Centre, APAN will provide valuable guidelines on a regular basis
to help provide recommended strategies for business owners.
Our aim will be to help protect businesses from falling victims to
cybercrime threats.
While no set of mitigation strategies are guaranteed to protect
against all cyber threats, organisations are advised to implement
eight essential mitigation strategies recommended by ACSC as
a baseline. This baseline, known as the Essential Eight, makes it
much harder for adversaries to compromise.
However, by way of introduction we suggest that each business
start by learning and implementing the basics.
While cybercrime can be a complicated issues there are many
simple and inexpensive measures that businesses can use to
improve their security. As a starting point we recommend the
following three:
• Update your software.
• Turn on muti-factor authentication.
• Back up your information.
In this article we will address how updating your device is essential
as the first step to protecting your data.
UPDATE YOUR DEVICE:
Updates are one of the strongest defences in your security toolkit.
It is important to update your device and applications as this can
fix issues and address new security concerns. Updates can also
add new features to your app or device. This is what you need
to know:
• Updates are new, improved, or fixed versions of software.
• Regular updates are critical in maintaining a secure system.
It’s important to check for any updates and make sure that
automatic updates are switched on.
• Cyber criminals hack devices by using known weaknesses
in systems or apps. Updates have security upgrades to fix
these weaknesses. You can turn on automatic updates so
that this happens without your input.
To demonstrate how updates can benefit your business here is an
interesting case study:
Dawn was a busy entrepreneur and always on the go. She rarely
had time to sit down and relax, let alone update her computer
and smartphone. As a result, she’d been using them for some time
without updating them.
One day, Dawn got an email from someone she didn’t know asking
her to click a link. Thinking it was a scam, she ignored it. But the
next day she received a similar email so clicked the link out of
curiosity. To her surprise, her computer was immediately infected
with a virus.
Dawn was devastated. She couldn’t use her computer, which
brought her business to a standstill. She realised an update could
have fixed an old security weakness that the virus got through.
This case shows why it’s important to update your devices when
prompted or to turn on automatic updates. It’s one of the best
defences against cyber threats.
The ACSC is here to help all Australians affected by cyber
incidents. Call our hotline 24/7 on 1300 CYBER1 (1300 292 371)
if you need help or go to ReportCyber.
In 2017, the global ‘WannaCry’ ransomware attack affected over
230,000 victims in 150 countries, targeting Microsoft Windows
users. Microsoft had previously released a security update for all
supported versions of Windows that addressed the vulnerabilities
from ‘WannaCry’. However, people who did not install the update
were vulnerable to the attack. People who had automatic updates
enabled had their systems protected from this vulnerability.
Remember, updating the software on your device is the first step
of protection against cybercrime.
As a starting point, we recommend the following three measures:
• Turn on multi-factor authentication
• Update your software
• Back up your information
This guide might include measures that are not relevant to your
business, or your business may have more complex needs. After
completing this guide, we recommend small businesses implement
Maturity Level One of the Essential Eight.
The Essential Eight Explained
If you have questions about this advice or cyber security more
broadly, we recommend you speak to an IT professional or a
trusted advisor. APJ
APJ 98
APAN Joins the Australian Cyber Security
Centre (ACSC) Partnership Program
With the increase in Cybercrime the risks for every business are high.
Hackers are constantly becoming more sophisticated on how they can access your
accounts and your data. This is contributing to great concern to businesses and a
cause of anxiety, pain and financial losses to businesses.
Always committed to protecting our members and the industry, APAN approached
the Australian Cyber Security Centre (ACSC), the government’s leading national body
responsible for cyber protection.
We have secured a senior authority to speak at the APAN Aesthetic Conference,
to bring the industry up to date with how they can protect their intellectual property,
financial accounts and database from cybercrime.
We are also delighted to be officially invited by ASCS to become a partner in the ACSC
Partnership program. This will allow us to provide our members with additional support
in this area. Through this partnership we will be provided with resources and updates
that we can support and protect our members and their businesses.
APAN is committed to your safety.
STAR PERFORMER
The Complete Guide
to Enzyme Peels
CLINICAL SKINCARE
Pure, Proven, Perfect.
Skin peels play a key role in any skin
renewal strategy as they are highly
effective in prepping the skin for some of
the more invasive treatments.
Compared with chemical peels, enzyme
peels digest dead skin cells without
harming the living, healthy cells. They are
therefore a gentler method of exfoliation,
while still achieving excellent clinical
results. Enzymes are complete proteins
capable of accelerating repair and renewal
in skin cells, which is why they are so
effective in rejuvenating by freeing the
epidermis from dead cells that inhibit
ingredient penetration.
Clinical Skincare has developed six unique
formulations to address a variety of skin
conditions. They consist of an amazing
collection of natural ingredients, sourced
from plants, fruit and vegetables carefully
selected for their compatibility and
beneficial properties to treat every type of
skin condition. Renowned for their amazing
results they provide the astute clinic owner
with specific formulations to perfect their
treatment results.
Cranberry Enzyme Peel
A mild peel with antibacterial, antiinflammatory,
and antiseptic properties
to clarify and calm sensitive skin. Suitable
for treating pustular acne (all grades)
congested and oily skins.
Pumpkin Enzyme Peel
This peel is excellent for treating discoloured, sun damaged, wrinkle-prone skin
conditions. It is also available in two strengths to provide a perfectly customized
treatment option.
Mango Enzyme Peel
For all skin types, even sensitive skin conditions and pre-IPL or post-Microdermabrasion
treatments.
Cherry Berry Enzyme Peel
For treating cystic acne, scarring, dull, tired, and sun-damaged skin conditions.
Papin Enzyme Peel
For treating pigmented, dry, and dehydrated skin conditions.
Zesty Orange Enzyme Peel
For treating sun-damaged, hyper-pigmented, dry and aged skin conditions.
These products are free from mineral oils, lanolin, artificial colours, fillers, petroleum
and synthetic fragrances. These peels are renowned for their highly effective
treatment results.
For over 30 years the Clinical Skincare range has been formulated using pure ingredients
with proven efficacy, as their goal is to guarantee perfect skin health. APJ
1800 628 999
www.clinicalskincare.com.au
APJ 100
The Pink Room can help you to build an
online presence for your aesthetic business
and grow your practice.
Support for Aesthetic
Businesses
Digital
We offer a full range of online
marketing services for your practice.
Solutions
Social Media Made Easy
For Your Aesthetic Clinic
Every business today needs to have a social media
presence, especially in the aesthetics industry. Let
us make it easy for you, so you can spend your
time building your business.
Content
Creation
Engaging content is one of
the most important pieces
of the puzzle for a
successful website.
Search Engine
Optimisation (SEO)
We can implement a
comprehensive SEO campaign
to help gain online visibility.
Social Media
Management
We can help your business
establish a creative and
effective presence on
social media.
(From $500 per month)
Marketing
We provide personally
tailored email campaigns
for your business.
Online
Training
We offer online training
courses to take your business
to the next level.
Done For You
Packages
A fully customised package
encompassing all aspects of
digital media marketing.
CONTACT US:
APJ 101
hello@thepinkroom.com.au Tel +61 438 599 833
Inspiring
Education
FOR CLINICS & SKIN THERAPISTS BY GAY WARDLE
ONE-ON-ONE & TEAM MENTORING
‘INDUSTRY INSIGHTS’ LIVE COURSES
SPECIALISED ONLINE COURSES
E-BOOKS
TEMPLATES
SUPERVISED LASER HOURS
WWW.GWSI.COM.AU